Issue Tracking: DirectX render issues [Archive]

TSR-TrevorG

06-05-2008, 03:52 PM

****Please /bug this in game if you can as well please**** We are looking for possible issues with players getting the DirectX9RenderDevice.cpp error. Please post the following information if you are having this issue.OS:Service pack:Video card make and model:Video card driver version:Error:Did the fix below work?Thanks!As a side note, you can always try and resolve the issue by doing the following. First you will need to download your video cards newest driver. Just the driver not the software utilities such as catalyst or nforce software. ATI offers a seperate download of just the driver, where as Nvidia I believe has it as an option when installing. <a href="http://www.nvidia.com/object/winvis...75.16_whql.html" target="_blank" rel="nofollow">http://www.nvidia.com/object/winvis...75.16_whql.html</a> NVIDIA <a href="http://ati.amd.com/support/driver.html" target="_blank" rel="nofollow">http://ati.amd.com/support/driver.html</a> ATI as well as the newest version of DirectX9.0c from Microsoft <a href="http://www.microsoft.com/downloads/...;DisplayLang=en" target="_blank" rel="nofollow">http://www.microsoft.com/downloads/...;DisplayLang=en</a> and a driver cleaning program <a href="http://downloads.guru3d.com/download.php?det=745" target="_blank" rel="nofollow">http://downloads.guru3d.com/download.php?det=745</a> Once you have both files downloaded, you will need to reboot your PC in SAFEMODE. To Get to Safe mode you will need to restart your PC. As soon as it turns back on, start holding down the F8 Key. You should be offered a option screen then instead of it booting into Windows right away. You will want to select SAFE MODE with NETWORKING. Windows will now load, but it will look different from what you are used to. Install and use the Driver Cleaner program, this will totally remove any old drivers for your video card. After it is finished go ahead and install the DirectX. After this is installed, you will need to reboot the PC, and load it into SAFEMODE again. This time go ahead and install the Video card drivers. Once done, perform a clean boot to verify no other programs are starting. CLEAN BOOT Procedure 1. Select the START button. 2. Select RUN, then type in "msconfig" (for Vista, type msconfig in the search bar at the bottom of the Start Menu) 3. Press OK 4. Select the STARTUP tab. 5. In the list, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, please note that SCANREGISTRY and SYSTEM TRAY will not be listed - just uncheck the entire list. 6. Hit apply and then OK. Restart the computer and try the game again.

Sendarr

06-05-2008, 05:57 PM

Strange; I was in game earlier just today with no problems whatsoever, now I can't get past the patcher.OS: Windows Vista Home PremiumService Pack: 2, I believe, or whichever was the most recent SP for Vista.Video Card Make and Model: Nvidia GeForce 8600 GTDriver Version: 7.15.0011.6925 (The newer one after this crashes most games I play.)Error: EverQuest II has detected an unrecoverable error and must shutdown. <verify> E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp (1097): Failed to create D3D device for NVIDIA GeForce 8600 GT.

TSR-DanielH

06-06-2008, 04:46 PM

To the top of the forums you go!

TSR-TrevorG

06-06-2008, 08:16 PM

<div > reveille2008 </div> OS: XPService pack: SP2Video card make and model: Nvidia 7600Video card driver version: the latestError: <verify> E:liveeq2gameclientsrcGameScene.cpp (4134) Failed to create zone.

EDtertainment24

06-08-2008, 07:51 AM

OS: XPService Pack: 2Video Card Make and Model: RADEON 9600Video Card Driver Version: 8.421.0.0Error: Everquest II has detected an unrecoverable error and must shutdown. <verify> E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp(2443): DirectX Error. (E_OUTOFMEMORY)

Derrmerth2

06-09-2008, 08:28 AM

OS: Windows XP ProService Pack: ThreeVideo Card: EVGA 9800GTX SSCVideo card driver: Nvidia 175.16 WHQLError: Everquest II has detected an unrecoverable error and must shutdown <verify> E:liveeq2frameworkcoredevicessrcDirectx9RnederDevi ce.cpp (2443) Directx Error. (D3DERR_NOTAVAILABLE)I just refreshed my Directx 9.0c from the March refresh to the June refresh when this issue started. I've already had the newest Nvidia driver for several weeks with no problem. This error pops up with 94% entity resources loaded when I try to get in to the game. I will try the fix thingy a bit later, just wanted to get my error on the board. I can load to character select just fine.

xenaphobia

06-10-2008, 07:24 AM

OS: Windows XP Media EditionService Pack: ThreeVideo Card: ATI Radeon Mobility X1400The fix did not work...

Acebusted

06-14-2008, 06:53 AM

OS:Windows XpService pack:Service Pack 2 (i think)Video card make and model:ATI Radeon 9550Video card driver version:LatestError:umm... <verify> E:liveeq2frameworkcoredevicessrcDirectX9renderdevi ce.cpp(1097): Failed to create D3D device for Radeon 9550Did the fix below work? Well... I have the latest direct X and drive for my card... the fix dosnt really apply then does it? tried to update and says i dont need to. So no i guess. No it did not work. On a related note... I was playing like 6 hours earlier with no problems at all. Now i go to log in and cant.. Not a happy consumer right now. What am i supposed to do? just hope a tech guy reads my post here and tries to fix my problem for me? =/ i want to play again sometime in the near future.

Acebusted

06-14-2008, 07:10 PM

My issue seems to have resolved itself overnight. =) yay!! back to ever-questing.<img src="http://forums.station.sony.com/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" alt="SMILEY" width="15" height="15" />

Hospik

06-17-2008, 02:46 PM

OS: Vista UltimateService pack: 6.0.6000 build 6000Video card make and model: NVIDIA GeForce 7600 GTVideo card driver version: 7.15.11.7516Error: E:testeq2frameworkcoredevicesDirectX9RenderDevice. cpp(9820): sRestoreGammaRamp(); Gamma ramps are not savedDid the fix below work? NoCurrently checking if a SP1 I can download offers any resolution. Doubt it though, as the error references a drive I do not have, I assume there is a problem somewhere <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src=" width="15" height="15" /> edits - I get the error after pressing the Play button from the checkup screen. no other screen is displayededits2 - ^^ didnt work, back to the drawing board, fellas

dead_by_seven

06-17-2008, 07:10 PM

OS: Windows XPService pack: SP2Video card: ATI Mobility Radeon 9000 igpVideo card driver: 6.14.10.6436Error:<verify> E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp (1057):DirectX Error. (D3DERR_NOTAVAILABLE)

Dfrnchman

06-18-2008, 02:27 AM

<cite>Minaei@Mistmoore wrote:</cite><blockquote>OS: Vista UltimateService pack: 6.0.6000 build 6000Video card make and model: NVIDIA GeForce 7600 GTVideo card driver version: 7.15.11.7516Error: E:testeq2frameworkcoredevicesDirectX9RenderDevice. cpp(9820): sRestoreGammaRamp(); Gamma ramps are not savedDid the fix below work? NoCurrently checking if a SP1 I can download offers any resolution. Doubt it though, as the error references a drive I do not have, I assume there is a problem somewhere <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src=" width="15" height="15" /> edits - I get the error after pressing the Play button from the checkup screen. no other screen is displayededits2 - ^^ didnt work, back to the drawing board, fellas</blockquote>Been having this same error message for months, only I am running Vista Home Premium. Runnign a Nvidia 7600 GT with the 7.15.0011.6925 driver. Also tried the 175 driver and always get the same error message when game tries to load after ptacher. Havent been able to get into game in a few months now. Have a rather long CS ticket, which latest post from CS team said to post here.

Hospik

06-18-2008, 03:08 AM

it happend for me after the latest patch was updated yesterday

bes3rk

06-20-2008, 02:06 AM

I'm having this problem too.OS: XP Media Center EditionService pack: 2 I believeVideo card make and model: ATX Radeon X1300Video card driver version: The latest onesError: DirectX9RenderDevice.cpp DirectX error (E_OUTOFMEMORY)Did the fix below work? NoI tried it, but when I attempt to install my video card drivers in safe mode, it does not work. The only way to install the drivers is when not in safe mode, then it works as normal.

xenaphobia

06-20-2008, 04:50 AM

Forgive me but is this EVER gonna be solved? I've been waiting for a fix for weeks now.

Hospik

06-20-2008, 03:56 PM

it seems my issues have been resolved, after running the patcher just now, it downloaded a bunch of new files, and ran like a charmthanks much, tech peeps!

Gemm

06-21-2008, 03:31 PM

I have tried everything you have suggested and no luck at all - very annoying considering the game was playing perfectly 5 hours ago - and now, no matter what i do, it will not load.OS: Vista Home PremiumService Pack : 1 v668Video card: 2 x Nvidia Geforce Go 7950GTXVideo card driver version: 7.15.11.129Error: E:liveeq2frameworkcoredevicessrcdirectX9renderdevi ce.cpp(9820):srestoregammaramp():gamma ramps are not savedDid the fix below work: NO!!!

Gregore

06-23-2008, 11:12 PM

ditto. Much dialogue and no action. I've tried everything posted in this and other forums.OS: Vista Home Edition 32Service Pack: SP1Video Card: Raedon 1550Video Card driver: 8.6 (tried 8.3 and newer)Error: E:testeq2frameworkcoredevicesDirectX9RenderDevice. cpp (9820):sRestoreGammaRamp();Gamma ramps are not savedDid the fix work? nope.Still waiting, playing on an old computer with XP... Want to play with two accounts with my son. Disappointed beyond belief.Gregore

Bofim

06-24-2008, 11:22 PM

OS: Windows XP Home edition (2002) Service Pack: 3 Video Card Make and Model: Nvidia GeForce 7600 GSVideo Card Driver version: 6.14.11.7516 (downloaded the driver this thread told us to)Error: "Everquest II has detected an unrecoverable error and must shutdown. <verify>E:testeq2frameworkrendersrcVeShader.cpp (8567): m_pPixelShader" I tried the fix that was posted in this thread and it did not work or make any noticeable difference. I still get looping combat video sequences, looping/stuttering audio concurrently.

Quindeath

06-25-2008, 07:40 PM

im having the same issue as Bofim...and it looks like we're running close to the same system....the only exception on the error is his is E:test and mine is E:liveE:liveeq2frameworkrendersrcVeShader.cpp(8567):m_pP ixelShader

Bofim

06-25-2008, 11:00 PM

Which leads to my next question.... Why does mine say E:test.... when everyone else's says E:live.... ? I am not playing on any test server. I know that when I originally came back to EQ2, I downloaded the trial "Play the Fae" version. After which, I decided to extend my time to play and subscribed and activated an account. I also, digitally purchased all the add-ons, expansions, .....everything. But now when I play, several times a night I get instances where when I fight, it is like broken record. The combat graphics freezes, and the audio loops. after 4 secs or so... things return to normal. But, sometimes it doesn't and I get the crash error as described above. It is not ALWAYS initiated by this "combat graphic freeze, audio loop", either. sometimes just running into a certain area, or upon initial mob aggro, it will crash as well.I've played a whole lot of games, and this is the only game that I have every had this problem with my setup.

Juniorcanes12

06-26-2008, 06:35 AM

OS: Vista HomeService Pack:1Video Card: Nvidia geforce 8500 GTVideo Card Driver: LatestI am Geting the Problem E:testeq2frameworkcoredevicesDirectX9RenderDevice. cpp(9820): sRestoreGammaRamp(); Gamma ramps are not saved

Tilda

06-26-2008, 02:36 PM

Im getting the same error a few others posted for about a month now. Happens after about 3-4 hours of play.<verify> E:liveeq2frameworkrendersrcVeShader.cpp (8567): m_pPixelShaderXP homeSP3Nvidia geforce 8500 GTDriver: 6.14.11.7516Driver date: 5/2/2008

Dranged1

06-26-2008, 04:05 PM

OS: Windows Vista Home PremiumService Pack: 2, or whichever was the most recent SP for Vista.Video Card Make and Model: Nvidia GeForce 6150Driver Version: 7.15.11.6222Error: <alert> E:liveeq2frameworkcoresrcDirectX9RenderDevice.cpp (9820): sRestoreGammaRamp(): Gamma ramps are not savedI have tried to fix it with the "fix" listed, no change. has anyone gotten this fixed or should I go check out WOW now?

TSR-DanielH

06-26-2008, 04:17 PM

If you're experiencing this issue and using an Nforce motherboard, you may want to remove the 'Nvidia Network Access Manager' in the add/remove programs window of the control panel. From what I understand, that application is preventing the game from recognizing the correct version of DirectX on some machines.

boviine

06-26-2008, 07:29 PM

eq2 was working fine this morning- now thisE:testeq2frameworkcoredevicesDirectX9RenderDevice. cpp(9820): sRestoreGammaRamp(); Gamma ramps are not saved Operating System: Windows VistaTM Home Premium (6.0, Build 6001) Service Pack 1 (6001.longhorn_rtm.080118-1840)irectX Version: DirectX 10DX Setup Parameters: Not found DxDiag Version: 6.00.6001.18000 32bit UnicodeCard name: ATI Radeon HD 2400 PRODriver Version: 7.15.0010.0119 (English)Driver Date/Size: 6/2/2008 20:25:14did your fix help-------NOso how do i fix this------did ur fix and reinstalled game-same msg

Dfrnchman

06-27-2008, 02:25 PM

Dont have the Nforce and still hacing 9820 errors. Been this way for a few months now....

glemin

06-28-2008, 06:21 PM

OS: Vista Home PremiumService Pack 1Video Card: Nvidia 8600 GTSDriver: latest that I can tellI am Geting the Problem E:testeq2frameworkcoredevicesDirectX9RenderDevice. cpp(9820): sRestoreGammaRamp(); Gamma ramps are not savedproblem still not solved

Bofim

06-28-2008, 10:40 PM

Don't have an Nforce motherboard. Found my old boxed EQ2 discs, reinstalled everything, and I still get the looping combat sequences, "broken-record" audio concurrently.....and still getting the error message. I was excited about a return, but this bug/problem has me about to cancel BOTH of my accounts. This is a hassle, crashing out and coming back dead and having to restart instances, etc.! NEVER had a problem with any of the NUMEROUS other MMORPGs I have played regarding a graphics stopper of this nature. I may have to move on, because it doesn't appear that TECHs are truly interested in solving this issue.

Gregore

06-29-2008, 08:13 PM

Interesting thing I learned about my problem.I reloaded Vista from factory settings (HP 6010n Vista 32bit, pre-SP1), EQ2 worked like a charm. Then I began loading software one-by-one.I think I found the culprit for me. We have an internet filter called BSafe. After loading it, I got the same error <alert> E:liveeq2frameworkcoredevicessrcdirectx9renderdevi ce.cpp(9817): sRestoreGammaRamp(): Gamma ramps are not savedEven when I unloaded the filter, the error remains. This seems to be a conflict between BSafe file structure changes in Vista (works just fine in XP) and EQ2. I'm in dialogue with the BSafe folks, but it doesn't look promising... Anything on your side, Sony?Thanks,Gregore

Fedorf

07-03-2008, 05:45 AM

OS: Windows Vista home PremiumService pack: 1Video card make and model: ATI Radeon HD 2400 XTVideo card driver version:8.403.0.0Error: E:liveEQ2FrameworkCoreDevicesSrcDirectX9 RenderDevice.cpp(9820)sRestore Gamma Ramp ():Gamma Ramps are not savedDid the fix below work? NO

Caseybob

07-03-2008, 05:15 PM

OS: Vista HomeService Pack:1Video Card: Nvidia geforce 8500 GTVideo Card Driver: LatestI am Geting the Problem E:liveeq2frameworkcoredevicesDirectX9RenderDevice. cpp(9820): sRestoreGammaRamp(); Gamma ramps are not savedDid the fix work, no.On a side note, how about an update on this issue, it's been almost a month and I don't see any tech support replies giving us an update. Glad I'm paying monthly for a service I can't use.

TSR-TrevorG

07-03-2008, 07:23 PM

This thread is for gathering information purposes only, and tracking the problem.

MunjaMunja

07-09-2008, 08:57 AM

Os: Windows VistaService pack: SP1Video card: Asus ATI Radeon EAH2900XTVideo driver: 8.501.0.0I am also geting the Problem E:liveeq2frameworkcoredevicesDirectX9RenderDevice. cpp(9820): sRestoreGammaRamp(); Gamma ramps are not savedI have been playing with this configuration normally until last week when this happened totally unprovoked. Please fix this soon my time is ticking away.

lonlon

07-10-2008, 01:11 AM

OS: Windows Vista home PremiumService pack: 1Video card make and model:8800m GTS (mobile) Video card driver version:7.15.11.6746 Error: E:liveEQ2FrameworkCoreDevicesSrcDirectX9 RenderDevice.cpp( 9820)The restore gamma ramp error,Gamma Ramps are not savedDid the fix below work? I already had current drivers for the getg seeing as it was mobile, so I didn't even bother. and I don't have network manager, on a related note on my old comp I did and it end up blocking the internet, so.... yeahI'm not that angry as it was only a trial, but not being able to play it from the very beginng pretty much convinced me, not to buy this game. too bad I really liked the orginal. good luck fixing the problem.

heftym

07-10-2008, 11:40 AM

A couple days ago, I was having some ISP connection issues (very very rare for me). So, I downloaded the Comcast diagnostic program. My connection became stabilized, but when I tried loading EQ2, I got the "...DirectX9RenderDevice.cpp... (9820)" error. So I checked my video drivers, directX version just like the problem solving post suggested. No luck. Then I saw the Comcast diagnostic program running in the system tray (like it's suppose to) and right-clicked to exit the program. Started up EQ2 and it worked with no problems. I tested it a couple more times and the Comcast program was the issue. I don't know how or why it conflicts with directX rendering, but somehow it does. So, if you are using an ISP diagnostic program or the like, exit out of it, and see if that solves your problems.

Caseybob

07-10-2008, 01:54 PM

Thank a ton Heftyman! I never would have thought about checking that diagnostic program. I noticed that Qwest has that on mine as well. I exited out and blammo! back to playing again.

Hospik

07-11-2008, 04:30 AM

I tried reproducing that, with my dutch providers quickfix application, and indeed the problem occurs. exiting the program, EQ2 starts like a charm

TSR-TrevorG

07-17-2008, 07:14 PM

From what I have been hearing from people testing this issue. The problem is linked to a utility program (not sure which one yet) that is corrupting drivers. The reason that the cleanboot is working for people is because the program stops running, and seems to stop the issue. I will be posting this in the Issue tracking thread as well. First you will need to download your video cards newest driver. Just the driver not the software utilities such as catalyst or nforce software. ATI offers a seperate download of just the driver, where as Nvidia I believe has it as an option when installing. <a href="http://www.nvidia.com/object/winvis...75.16_whql.html" target="_blank" rel="nofollow">http://www.nvidia.com/object/winvis...75.16_whql.html</a> NVIDIA <a href="http://ati.amd.com/support/driver.html" target="_blank" rel="nofollow">http://ati.amd.com/support/driver.html</a> ATI as well as the newest version of DirectX9.0c from Microsoft <a href="http://www.microsoft.com/downloads/...;DisplayLang=en" target="_blank" rel="nofollow">http://www.microsoft.com/downloads/...;DisplayLang=en</a> and a driver cleaning program <a href="http://downloads.guru3d.com/download.php?det=745" target="_blank" rel="nofollow">http://downloads.guru3d.com/download.php?det=745</a> Once you have both files downloaded, you will need to reboot your PC in SAFEMODE. To Get to Safe mode you will need to restart your PC. As soon as it turns back on, start holding down the F8 Key. You should be offered a option screen then instead of it booting into Windows right away. You will want to select SAFE MODE with NETWORKING. Windows will now load, but it will look different from what you are used to. Install and use the Driver Cleaner program, this will totally remove any old drivers for your video card. After it is finished go ahead and install the DirectX. After this is installed, you will need to reboot the PC, and load it into SAFEMODE again. This time go ahead and install the Video card drivers. Once done, perform a clean boot to verify no other programs are starting. CLEAN BOOT Procedure 1. Select the START button. 2. Select RUN, then type in "msconfig" (for Vista, type msconfig in the search bar at the bottom of the Start Menu) 3. Press OK 4. Select the STARTUP tab. 5. In the list, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, please note that SCANREGISTRY and SYSTEM TRAY will not be listed - just uncheck the entire list. 6. Hit apply and then OK. Restart the computer and try the game again. Yes this is VERY similar to the original procedure I mentioned at the beginning of the post. really the only change is to install drivers only and perform a clean boot when completed. Give it a try and let us know here on how it worked.

TSR-TrevorG

07-18-2008, 08:48 PM

****Please /bug this in game if you can as well please****

xulEnix

07-20-2008, 07:28 PM

OS: Windows XPService pack: SP2Video card: BFG nvidia GeForce 8800GTX PCI Express 768MB GDDR3Video card driver version: 169.21 (December 2007)Error: <verify>E:testeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp(4606): DirectX Error, (E_OUTOFMEMORY)Additional info:DirectX version: 9.0c (4.09.0000.0904)Motherboard: ASUS P5N32-E-SLI w/nvidia 680 chipsetMemory: 4GB DDR2 800 OCZ RAM (with the /3GB switch enabled in boot.ini)I will try the fix posted and see if that eliminates this error. Couple of notes though; 1. the link you have for the nvidia drivers comes up with a blank page or "page can not be found", minor but still all the other links work <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> . 2. From my OWN experience, using the newer/latest nvidia video drivers, 175.16 or 175.19, gives me a STOP ERROR / BLUE SCREEN OF DEATH (BSOD), with the nv4_disp.dll file as the culprit. I HIGHLY recommend people with the same card stick with the 169.21 version drivers. I have done the uninstall as discussed on this forum (via add/remove, reboot to safe mode, use driver cleaner etc) and any version above 169.21 keeps giving me the BSOD.BEFORE GU45, I had my texture settings at maximum for all 3 settings and complex shader distance over 200, and had no problem playing the game. Now I have to drop the texture settings to about "high", and lower the rendering distance, since just before the storm events came in. Just another point of interest.

xulEnix

07-25-2008, 10:43 AM

** UPDATE **It didn't work. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> I still get the directx9renderdevice.cpp (4606) (E_OUTOFMEMORY) error, although I can usually play for about 3-4 hours straight before it happens, and i'm clean booting all the time now.

slayersher1337

07-25-2008, 03:34 PM

OS: vistaService pack: sp1Video card make and model: radeon mobility HD 3650Video card driver version:Error:directx9renderdevice.cpp (9820)<div>Did the fix below work? no</div>

Howlingmoon

07-26-2008, 06:06 AM

OS: XP HomeService pack: SP3Video card make and model: ATI Radeon X800 XT Plastinum EditionVideo card driver version: Catalyst 8-1 Version 57717Error: EverQuest II has detected an unrecoverable error and must shutdown.<verify> E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp (1097): Failed to create D3D device for RADEON X800 XT Platinum Edition .Did the fix below work? Looks like it did.

Jrel

08-30-2008, 10:02 AM

OS: Windows XP ProfessionalService pack: SP 2Video card make and model: NVIDIA GeForce 7600 GTVideo card driver version: 6.14.11.7519Error: EveryQuest II has detected an unrecoverable error and must shutdown.E:liveeq2frameworkcoredevicessrcDirectXRenderDevic e.cpp (2257): DirectX Error. (D3DERR_NOTAVAILABLE)Did the fix below work? No

Jrel

09-01-2008, 07:38 PM

Got the same error on a different character. Both times in East Freeport halfway up the sloping street towards the Banker.

Sedenten

09-06-2008, 05:06 PM

My wife had this issue just today all of a sudden. We tried everything in this thread, deleted all of the dll files and such out of the EQ2 directory and did a full file scan, but nothing was working. <div></div><div>She found a program that was part of Comcast's software package called "Desktop Doctor", which was installed on 9/5/2008 as some sort of autoupdate. Just before uninstalling this, she had tried patching and got the error. As soon as she uninstalled this program, she was able to get in and has not had the problem since.</div><div></div><div>So I would suggest for others having this issue all of a sudden, look under Add/Remove programs and check what programs were installed since you started having the issue and that may help.</div>

Efour EQ2

09-21-2008, 05:19 AM

<img src="http://img171.imageshack.us/img171/8793/eqcrashwtfhelpxt7.jpg" alt="" border="0" />OS: Windows Vista 32Bit Home edition Service pack:Sp 1 Video card make and model: Radeon 3780XT Video card driver version: 8.501.0.0 02/06/08 Error: See above Did the fix below work? negatory Thanks!

Dfrnchman

09-21-2008, 03:13 PM

STill not fixed after several motnhs. Have not been able to play EQ2 on main computer. Have shut down everything I can and done everything here and STILL not fixed. Just tried a new video card (updated from a 7600GT to an 8600GT and only change is that error number goes from 9820 to 9837.

Mark000467

10-02-2008, 07:45 PM

OS: XPService pack: SP3Video card make and model: PNY GEFORCE 8500GT PCI Express 512 MBVideo card driver version: 6.14.11.7519 (under device manager) 175.19 (under nvidia) card bios 60.86.37.00.51Error:EQ2 has dtected an unrecoverable error and must shut down. E:liveeq2gameclientscrGameScene.cpp (1739<img src="/eq2/images/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" />: iter !=m_ghostMap.end()I wanted to post will i had error up. i will try the fixes and repost. it is a fresh clean install of xp sp3 and downloaded eq2 client.more info:[Display]Processor: Intel(R) Pentium(R) Dual CPU E2200 @ 2.20GHz (2200 MHz)System Memory: 2048 MBOperating System: Microsoft Windows XP (Service Pack 3)DirectX version: 9.0cGPU processor: GeForce 8500 GTForceWare version: 175.19Total available graphics memory: 512 MBDedicated video memory: 512 MBSystem video memory: 0 MBShared system memory: 0 MBVideo BIOS version: 60.86.37.00.51IRQ: 16Bus: PCI Express x16[Components]nvCpl.cpl 1.5.2400.14 NVIDIA Control Panel AppletnvExpBar.dll 1.5.2400.14 NVIDIA Control PanelnvCplUI.exe 1.5.2400.14 NVIDIA Control PanelnvWSS.dll 6.14.11.7519 NVIDIA Workstation ServernvViTvS.dll 6.14.11.7519 NVIDIA Video and TV ServernvMoblS.dll 6.14.11.7519 NVIDIA Mobile ServerNVMCTRAY.DLL 6.14.11.7519 NVIDIA Media Center LibraryNVOGLNT.DLL 6.14.11.7519 NVIDIA Compatible OpenGL ICDnvDispS.dll 6.14.11.7519 NVIDIA Display ServerNVCPL.DLL 6.14.11.7519 NVIDIA Compatible Windows 2000 Display driver, Version 175.19 NV4_MINI.SYS 6.14.11.7519 NVIDIA Compatible Windows 2000 Miniport Driver, Version 175.19 NV4_DISP.DLL 6.14.11.7519 NVIDIA Compatible Windows 2000 Display driver, Version 175.19 nvGameS.dll 6.14.11.7519 NVIDIA 3D Settings Server

Chondrichtheyia

10-15-2008, 04:07 AM

OS: Vista Home Premium 64-bit, SP1Video card: Asus Radeon HD 4850Video Driver: Catalyst 8.9Other info:CPU: C2D E8400RAM: OCZ Platinum DDR2 1000 (2 x 2GB)Same problem as other. Occurred right after I uninstalled a background program called "Asus GamerOSD", that came with the motherboard utilities.I've followed the instructions, and EQ2 works, but now something is still screwy - vista doesn't detect my 20 inch widescreen's native resolution of 1680x1050. It's now showing up as 1440x900 in both Window's display settings as well as in the Catalyst Control Center.Is there any way to fix this?UPDATE: Fixed. Had to delete the drivers for my monitor and let windows automatically reinstall.This whole ordeal took me 4-5hrs...terrible experience. Devs, I hope you guys fix this soon.

StaticLex

10-31-2008, 07:18 PM

We are looking for possible issues with players getting the DirectX9RenderDevice.cpp error. Please post the following information if you are having this issue.OS:Service pack:Video card make and model:Video card driver version:Error:Did the fix below work?Thanks!I started getting this error when I click to enter the game:E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp(9833):sRestoreGammaRamp(): Gamma ramps are not savedWindows searches for a solution but never finds one and ends up shutting down the game. This is my computer info:OS: VistaSP: 3 I believe, windows update says I am completely up to date.Video Card: nVidia 8600 GTS x 2 (SLI)Drvier Version: 7.15.11.6371 I have done the whole reboot in safemode thing and I still get this error. Any ideas?

StaticLex

11-16-2008, 07:26 AM

HEY THANKS FOR THE QUICK REPLY!/sarcasmI recently removed the McAfee garbage that came installed on my machine and everything works fine again.

masakre

11-20-2008, 09:04 PM

OS: Vista UltimateService pack: 1Video card make and model: ATi HD4870Video card driver version:2008.1028.2134.36851Error:Did the fix below work? noI re-imaged my home grown machine for the sake of starting out clean. I installed Vista Ultimate. I installed the latest drivers available from ATi. I installed EQ2. I installed Expansion. I saw an install of DirectX take place during install. I get in game and crash with the directx9 render error.

TREiBER666

11-22-2008, 10:16 AM

Greetings ...OS: Windows XPService pack: SP2Video card make and model: Nvidia 8800GTS 512 (pixelview)Video card driver version: 180.48_geforce_winxp_32bit_international_whql.exeError: Fatal Error -> E:liveeq2frameworkrendersrcVeShader.cpp(8567):m_pP ixelShaderDid the fix below work? NOMainboard: Intel Gigabyte DS3 P35 with intel dualcore on it.Client: german TSO clientUI: Feetish 10.2The Story:Yesterday my Girlfriend and me went raiding for a couple of hours. After the raid we went into Heroic Zones. Everything was fine, we played a while until i got sleepy ... so i logged out. I was grapping some food in the kitchen as my girlfriend calls me to look at a strange "Fatal Error Message" on her screen. She tried to log back in but after some seconds the client crashed again. She tried for a while but her client always crashed. I asked her if she installed or modified anything but she said: "no totally nothing!". You should know this: It's a "Girldfriend PC", those kind of PCs wich are only used to play EQ2 and browse through the internet. A gaming PC where NEVER EVER is anything changed or modified. I asked her if she modified the grafic-options but she said :"No nothing!". She was just healing her group in a guk instance and SUDDENLY, out of nothing, this error msg occured.Today i tried to solve the problem:I deleted the grafic driver, rebooted the system and installed them again. The client crashed again after some seconds in the guild hall. I downloaded the "driver cleaner tool", and followed EXACTLY the instructions in the "windows safe mode with network drivers". But that didn't fixed the problem. Then i updated ms .net to 3.5, but that didn't worked. Then i installed older grafic-drivers: 175.16_geforce_winxp_32bit_international_whql.exe. Client crashed again. I googled a lot but i didn't found a fix. I scanned for viruses and found nothing. I logged into the char-selection/creation screen and changed the grafic and soundoptions a lot, but the client crashed again after i logged into the game. i opened msconfig and deactivated a service called "Fehlerberichterstattungsdienst". I dont know how this is called in englisch, maybe "ErrorMessageReportService" ??? But it didn't fixed the problem - client crashed seconds after running around in the guild hall.Then i SOLVED the problem by doing this:I removed every kind of software that is not nessesarry to play eq2 (xfire, oo defrag, Eset AV ...). Then I opened the Everquest2 folder and DELETED every FILE in it except the EQ2.exe ! I DID NOT TOUCHED ANY FOLDER - I JUST DELETED EVERY SINGLE FILE but not the EQ2.exe ! Then i clicked on EQ2.exe and of course it patched a lot. After the patching was done i clicked on play. The client logged onto the server. I ran around in our guild hall - NO CRASHING ! Hailed & clicked the NPCs - NO CLIENT CRASH. Changed the grafic options to ULTRA HIGH Quallity - everthing was fine. Changed the grafic options to HIGH Quallity and then tweaked them a bit (e.g. no shadows) ! She is now playing since one hour and everything is ok. The client runs smooth and doesn't crash anymore. Fixed the problem !So try this and give feedback:1. Remove software that is not nessesarry to play EQ2 (Virus scanner, firewalls). All programms wich are running in the bagground of windows. Or just close it or maybe remove their auto-start option. Better delete them.2. download newest grafic card driver and the newest directX version3. download "driver cleaner" and install4. start windows in "safe mode with network drivers" (hit F8 before windows starts)5. start "driver cleaner" and remove your grafic card drivers then close the programm6. now install directX and reboot7. start windows in "safe mode with network drivers" (hit F8 before windows it starts)8. now install the newest grafic card driver9. reboot windows and just let it start normal/default10. open MSCONFIG, go to the tab "services" and uncheck the box in front of "Fehlerberichterstattungsdienst" (ErrorMessageReportService). I don't now if this has anything to do with the fix, but i've done it !11. reboot windows12. download and update ms .NET to version 3.5 if you have an older version13. just reboot windows one more time (don't ask just do it)14. goto your EQ2 folder and delete the files in it ! Don't delete the folders and don't delete the EQ2.exe !15. start EQ2.exe and let the patcher download the files then click on play16. now just run around and hail/click NPCs. If the client doesn't crash then choose your grafic-options. Play !17. Load your custom ui if you have one and play !This is EXACTLY how i fixed the problem ! I really don't know if the service i deactivated or the ms .NET update has anything to do with my fix but i've done it so just DO IT ! Then let me know if this guide helped, thx.Suggestion:This is really a strange thing. As my Girldfriend just played along, something stranged must happened in her EQ2-Folder in combination with directx9 and her nvidia drivers. Something changed in a way wich causes the client to crash. The total kill and absolut fresh reinstall of different (older & newer) graficcard drivers and directX9 and the deleting of some eq2 files has fixed the problem. I can't explain why some people couldn't fix the problem by reinstalling windows & eq2, but it seems to me that this fatal error has something to do with Eq2 files, grafic card drivers and directx. Maybe the new install of windows and/or eq2 couldn't solve some problems with that issue, because these players first logged into the char-selection screen and tweaked their grafic-options BEFORE they logged in. So the problem just occures again because a constellation of drivers, directx, eq2 files and graficoptions generates it. As the error message poped up on my girldfriends pc the tank was pulling a named in guk. So i assume that this named was just creating some sort of "effect/sound/script" wich in a combination of drivers, directx9 and her graficoptions caused the client to crash. Further more in that situation something "changed" on her harddrive. If you try my guide and then you are starting eq2 for the first time, just let the grafic options as they are and try to play a while before you change them. good luck.

TREiBER666

11-23-2008, 12:18 AM

Ok, we tested this ... but after ~7 hours of testing it crashed again with the same fatal error !Her char was standing /afk in the guild hall (rattonga warden 80). After hours she returned and crafted some things. Then she went back /afk again. Back later we grouped and cleaned 4 TSO instances. After that EQ2 crashed - with the same fatal error !So i checked this issue again. I booted windows XP in "safe mode with network drivers" and simply installed newest version of DX9 again. Reboot -> but the client crashed again in that moment the loading was finished.I opened EQ2 folder and deleted all the files in it, except the EQ2.exe. I clicked on EQ2.exe and let the patcher download the missing files. Then i choosed a char and clicked on play ! No crash, it's running again (since 1-2 hours). What the hell is up ?I am very upset ! SOE didn't solved the "out of memory" problem - since YEARS ! Nobody knows if they even work on a fix. Now a new problem slowly occures, the "DX/GFX issue". And we all know that it can happen to everyone, just out of a sudden. And SOE will not help us. If we don't solve this - nobody will. So plz report here what's going on !If you can't login due to this error, delte all files in the eq2 folder and tray again (don't change the grafic options). If this doesnt help reinstall DX & grafic driver & delete those files again. Can you login & play ?

xulEnix

11-25-2008, 09:33 PM

I was still getting the "ou_of_memory" errors and an occasional BSOD, now I get this, AFTER I played around in the Moors for a few hours, logged off, then came back the next night to play again.<img src="http://home.mountaincable.net/~crispoli/dx9err_eq2tso.jpg" width="494" height="162" />I ran DXDIAG and did all the tests and everything came out squeaky clean, with everything working perfectly and no conflicts. The only thing it showed was that my driver for the X-Fi wasn't WHQL'd, but all the music and sound tests still passed with flying colors.Device manager also shows NO yellow warning signs, and everything working as it should. At this point, i'm stumped, but now it's been 2 days where I can't play at all, live or test (crashes soon as I click "PLAY" from the launcher). Any suggestions, please?

masakre

12-01-2008, 11:16 PM

Has any progress been made on this issue? Question to Sony - Do you need a memory dump to analyze? Can you recreate the issue? Thanks!

lstead

12-04-2008, 11:09 AM

OS: XP ProService pack: SP3Video card make and model: 8800GTS 320Video card driver version: 180.48Error:Did the fix below work? No with the following caveats -- nvidia does not offer a utility free driver, the driver cleaning program recommended is no longer available. I found another driver remover and installed the standard drivers, but these include the standard nvidia control panel and PhysXCrashes always seem to come after a zone change.My last crash was two errors.<verify> E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp (2501): DirectX Error. (D3DERR_NOTAVAILABLE) 0094fa2a 00953483Second was the same except:009503ed 009530d

smogfire

12-06-2008, 06:19 PM

OS: XP ProService pack: SP3Video card make and model: EVGA GTX 260Video card driver version: 180.48Error:<verify> E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp (11163):DirectX Error: (E_OUTOFMEMORY)00962c0e 00874297Usually happens after hours but sometimes within first hourI also have the problem that appeared with RoK where it just starts to lag real bad when you enter an area and if you push on, it crashes to desktop.The "force_low_mem 1 " fix worked in RoK for a while but not now.It is worse and can happen in any zone, unless I drop down to balanced or belowSure would appreciate this getting a high priority

Nadr

12-07-2008, 09:30 PM

I have the Fatel ErrorEverquest II has deteced an unrecoverable error and must shutdown.<verify> E:live ...... (( all the same stuff posted above))...(E_OUTOFMEMORY)Now.. I can tell you exactly why it cant pull any memory from my E drive.. It is a DVD burner... Why is the game looking to my DVD drive for memory???

lstead

12-08-2008, 03:26 PM

FWIW, I did a full reinstall on my system using Vista Business 64bit and the DirectX issues went away. I couldn't say for sure if it was the different OS, reinstalling the OS, or reinstalling EQ2 (though my folder did slim down by 2 gig).

MonkeyYoho

12-21-2008, 09:38 PM

OS: Windows VistaService Pack: Vista SP 1Video Card: ATI Radeon x1650 seriesDriver: LatestError:E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp(13549): sRestoreGammaRamp(): Gamma ramps are not savedThe Fix did not work, none of the fixes you guys have suggested have worked!Seriously! Is this still a common problem? Have you guys solved this yet? Please, I want to play this game!

Abhorred

01-02-2009, 12:03 PM

windows XP SP3ATI Radeon 4850 1gbDriver - LatesterrorE:liveeq2frameworkcoredevicessrcdirextxrenderdevic e directxerror. (D3DERR-INVALIDCALL) 00967484 009acfb8the fix did not workI am not impressed. i resubscribed a few days ago when i bought TSO and had this error immediately. It went away after I installed the latest drivers, but has now returned without me changing anything on my pc. I can run the game in windowed mode but every time I try full screen i get the error.I hate playing in windowed mode, so unless this is resolved soon you will lose my subscription yet again.

Amyrok

01-02-2009, 09:26 PM

Still no fix? Wow. I had this problem for roughly two months, it recessed, and now it's returned to the point where I can't even log in anymore. I crash on load. Yay! This is almost as bad as getting stuck beneath a dead Cazic-Thule. <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" />

Bahal

01-03-2009, 08:12 AM

OS: Windows Vista UltimateService pack: 1Video card make and model: ATI Radeon HD 2400 512mb video ram.Video card driver version:8.501-080602a-065442E-VisionTekError: E:liveEQ2FrameworkCoreDevicesSrcDirectX9 RenderDevice.cpp(13549)sRestore Gamma Ramp (): Gamma Ramps are not savedDid the fix below work? NOHere the Crash info: Problem Event Name: APPCRASH Application Name: EverQuest2.exe Application Version: 1.0.0.1 Application Timestamp: 4949895c Fault Module Name: Secur32.dll Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a777 Exception Code: c0000005 Exception Offset: 000021b3 OS Version: 6.0.6001.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 8f4e Additional Information 2: 700feabdc9bdf2155f413b8220896a1e Additional Information 3: 2dd6 Additional Information 4: bcf7bddbdf93eb31f0d3d84fddf6ed32

ben

01-07-2009, 11:42 AM

can't /bug the problem cause I can't enter the gamethe game crashes on logging inOS: Windows XPService pack: SP2Video card make and model: ATI Radeon X800 XTVideo card driver version: just downloaded the latest versionError: varies but allways like thisE:liveEQ2FrameworkCoreDevicesSrcDirectX9 RenderDevice.cppor other xxxx.cppDid the fix below work? no

ben

01-08-2009, 09:19 AM

I found a workaround in the german forum.If you get this error after crafting in one of the new heroic crafting zones try to delete the recipe filter file in your everquest II directory (eq2_recipe_filter.vdl). This worked for me and seems to be a problem if you set a filter in the crafting zone.<a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=437261" target="_blank">German source</a>

7170van

01-10-2009, 02:40 PM

This error has been happening for quite some time for me. Within the last month, it has become a daily occurence. I have tried to follow your directions only to be stopped at the step : start computer in safe mode. I cannot get my computer to do this!!! I seem to recall... from a year or so ago.. that when i needed to start in safe mode.. i was unable to do so, due to how my keyboard is plugged in to the tower??? I just cannot remember. Anyhoo... my computer refuses to start in safe mode... and my problem still exists ! On a side note, i have been playing on the Test ( not copy) server for over a week now.... NO CRASHING !!!!!! SO what gives???? I also noticed, while on test, my graphics settings are much HIGHER than on my regular server of Lucan Delere. I am soo frustrated at this point that the game is no longer fun. If i want to play i must go to Test, and that is very very lonely !!!I have on my desktop, the DxDiag but do not know how to put it here with this post so you can see my system info. Please Help, this is driving me NUTS !!!

Schandli

01-11-2009, 03:13 AM

I don't know if this will help anyone in particular, but it may be useful to the devs as I am able to reproduce this problem rather easily now.I did not get this issue until I installed the lastest version (6.0) of NetNanny. If I do not add Everquest2.exe as an Application Exception, I get the directx error described here.I have no idea what NetNanny is preventing Everquest2.exe from accessing, but I wonder if it is the same setting/driver/registry value/folder/hamster that a utility program could possibly be corrupting.I hope this helps.I am running Vista, SP1.I am using a Raedon HD 3870.The driver version is 8.552.0.0

Congri

01-14-2009, 07:15 AM

Last night the game worked perfectly well. I haven't done anything to the computer at all since then; when I started EQ2 it updated EverQuest2.exe, and after that it started crashing.I got this error:<alert>E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp(13549): sRestoreGammaRamp(): Gamma ramps are not savedThis leads me to believe that the problem originates from the game itself; I haven't touched my directX or graphiccard drivers for several months, and no automatic updates of them have happened.I tried to reinstall directX, but it didn't solve anything. I then removed every file except EQ2.exe from the EQ2 dir, and tried to run EQ2. This didn't solve anything. However, I still believe that the error is because of the last update the game did, and nothing else!

Jrel

02-07-2009, 01:44 AM

Last week, I did a recent thorough uninstall and re-install of graphic drivers and DirectX 9.0c drivers due to trying to fix some NVIDIA driver errors in my event log upon startup.Now, instead of my original error, I get these:E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp(2690): DirectX Error. (E_OUTOFMEMORY)I can reproduce this error easily by going up ramp in EFP to WFP, by riding the carpet from SS docks to Twin Tears carpet waypoint, and by running through my friend's residence in Qeynos.I have found that I do not get the the FP and carpet errors by facing backwards as I go up the ramp and when riding the carpet.I never used to get any Render error prior to the TSO expansion.

stayx

02-12-2009, 04:55 PM

OS: Windows XP proService pack: SP2Video card make and model: Nvidia 8800GTVideo card driver version: 6.14.11.8122 newest versionError: 1. E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp(2501): DirectX Error. (D3DERR_INVALIDCALL) 2. E:liveeq2frameworkrendersrcVeShader.cpp (8633): m_pPixelShaderDid the fix below work?I have renamed the file "eq2_recipe_filter.vdl" to "eq2_recipe_filter.vdl.bkp" and it works in the moment but i have received and runtime error message after 30 minutes play time.Is there a fix coming?

gamejockey21

03-02-2009, 03:08 AM

I am having crashes from a pure virtual was called and now I am really [Removed for Content] off. The crashing is bad but this is the final straw... I see my other account character naked. Yes NAKED. Sword, Cape, white thong and Black [Removed for Content]. I hope no one else can see her undressed.Fix the darn game <img src="/eq2/images/smilies/499fd50bc713bfcdf2ab5a23c00c2d62.gif" border="0" />

W1zzL3

03-15-2009, 11:05 AM

OS: Windows XP proService pack: SP2Video card make and model: ASUS EAH4550 seriesVideo card driver version: 6.14.0010.6860Error: <verify> E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp (2501) DirectX Error. (E_OUTOFMEMORY) 0096b00a 009ea63i'v been reading some posts and this has been going on for months????????? shouldnt this have been delt with already whats going on?...people r actually paying money to play...

Jrel

03-28-2009, 12:14 AM

Game has been working fine for two weeks now on a computer with a different mobo, but same HDs and graphics card. However, tonight in East Freeport, on two characters, I keep crashing after getting the Directx9RenderDevice.cpp (2501): DirectX Error. (D3DERR_NOTAVAILABLE) error. I give up and bow to the EQ2 God of DirectX Render bugs.

dreken

04-26-2009, 10:17 AM

OS: vista home prem.Service pack: 1Video card make and model: sapphire HD 3850 crossfire set upVideo card driver version: Cat. 9.4 Vista32Error: E:liveeq2frameworkcoredevicessrcdirectX9 render device.cpp(5136direct X error<img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />E_Fail) 0098bbbd 00994d03happened twice in Neriak .... and twice in Darklight woods both within about 15 min or so apart

Nadr

05-01-2009, 08:29 PM

this is beyond stupid.I am sorry but a fix should be in by now.I cannot have any of my dark elves live in Neriak. If i am in that zone I crash within 10 minutes with this message.I am not zoningI am logging in with a fresh char.. not played at all today and crashing running from the broker to the bell. reload ... run back to the broker and I will crash before I enter the down under.

ganjookie

05-02-2009, 04:21 PM

Your information is no help to the issue.

Nadr

05-02-2009, 08:15 PM

is any imformation of help to this issue?We have had the issue for how long?Where is the SOLUTION!!!The fact that i get the crash in Neriak within 10 min EVERY single time... Should be of use to someone. Gfay is the 2nd worst zone but its only a possibility that I get this message there. Neriak is a FOR SURE. I cannot go 10min without crashing there. I cannot run from the bank to the bell without crashing. I can not run from the bell to the bank without crashing.I have posted before on this with hard data and that has not caused the problem to go away.So now im posting an actual ingame example of where this issue effects me.

Tacobender5003

06-21-2009, 03:30 PM

I am getting the directxrenderdevice.cpp E_OUTOFMEMORY errorOS: Windows XPService pack: 3Video card make and model:Ati Radeon x800 XTVideo card driver version:9.3Error: directxrenderdevice.cpp E_OUTOFMEMORY errorDid the fix below work? NopeI have tried EVERYTHING. I've had a ticket open for over a month with tech support and they haven't helped at all. Is this an issue related to the game or something? Seems like way too many people are having issues for it to be anything else.

Cope

06-29-2009, 12:50 AM

OS:Vista 64 Service pack: 1 Video card make and model: Nvidia 9800GT Video card driver version: 186.18 Error: E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ces.cppDid the fix below work? NoNo idea what is goin on, game worked this morning and now I can't get anything. I've searched every forum I can find for this, they all say update the drivers/directX and I've done that 3 times now. Any hints?

KhrystalForge

07-01-2009, 05:23 PM

Could log in and play fine this morning. Now after the update im getting a similar error E:liveeq2frameworkcoredevicessrcDirectXRenderDevic e.cpp (14110): sRestoreGammaRamp(): Gamma ramps are not saved/sigh

Oszz

08-30-2009, 12:21 AM

I am somewhat relieved to find that I am not the only one having this issue, I was starting to get mad... none of my other games have a problem with this <img src="/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" />OS: Windows XP HomeService pack: SP 3Video card make and model: GE Force 8600 GTVideo card driver version: 6.14.11.5827 Error: Everquest II has an unrecoverable Error and must shut downE:liveeq2frameworkcoredevicessrcdirectx9renderdevi ce.cpp(2622)<img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" />irectX Error.Did the fix below work? No it did not fix the problem and I did everything just like was explained in the first post of this thread. As was already mentioned in this thread, I can corroborate that neriak is a BAD zone for this sort of thing. I can only imagine the nightmare the raid zones must be if I were still a raider. Needless to say, It would appear that this is a relatively old problem now but I had actually left the game for a while and am just coming back and, so am just now seeing the issue on my computer

Yentam

09-06-2009, 05:59 AM

Ok i have to say i have a Fresh Hard drive and all the latest drivers and DX please see my post in the App ran out of memory as i think these 2 issues are related as they both started happening at the same time and after the big update and it seems to be happening more often i would Bug it but most of the time i have to shutdown the PC and reboot cause it locks up but both errors are (1) DX rendering and (2) App ran out of memory ..Yentam80 Templar (Mistmoore Server)

MDKUK

09-15-2009, 08:30 AM

Hiyas,Well after spending a little while looking into this I may have found a solution.Follow the screenshot below and navigate to the EQ2 folder, in the screenshot below you will see the one I have highlighted, Run EQ2settings:<img src="http://i24.photobucket.com/albums/c45/stevovarl/1st-1.jpg" />Now when you have Eq2settings click the settings tab along the top & set the screen resolution to any of the ones in the drop down menu. When I first went into here the field was blank, I am assuming that EQ2 does not understand what the blank field was so interrupted the load sequence with a DirectX Render engine failure (ie did not have a resolution to use)<img src="http://i24.photobucket.com/albums/c45/stevovarl/2nd.jpg" width="800" height="674" />Hopefully this will help other people because mine is now fixed 100%.Oh and this was from a clean install of EQ2 with new Nvidia drivers and Directx9c newly installed.

Yentam

09-16-2009, 01:07 PM

Sorry Ennbenna thats not the issue as you can set your settings in the updater or usin the Alt-O in game even it was a nice try but its not the issue there are 4 ways that i know of to set your settings went in and looked at the EQ2 settings via the folder its the same as doing it from the updater,char select,in game or the EQ2 folder settings but again nice try... im gonna get on the phone with a NVidia Lvl 2 Techie that i know and give him the info and see if he cant figure out whats going on keep your fingers crossed who knows it may even go to Lvl 1 Tech support at least for the NVidia Cards ill see what i can muster Yent

Yentam

09-16-2009, 11:10 PM

I think i have this Mammered out but ive sent a PM to one of the techs to Verify it so please be paitent if its what i think it is it can be fixed but im Mum until they look into it further i will be traveling zones to futher test this possible solution and my 1st stop will be NERIAK where this seems to be the worst spot wish me luck <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" />)Yentam (Mistmoore Server)Ok as of lastnight i ran Neriak that seem to be havin the hard time and i can say that i ran at 3 different settings and had no Issues but there still seems to be the crash at the Char select screen and this seems to be a Microsoft issue as its sending the error reports to them but again im awaiting on what the Techies have to say about the possible fix as it seems to make things alot smoother within the Neriak zones that have been having issues as i spent about 3 hrs in running all over with my Evil Alt at 3 different settings so again we have to await the techies opinions also gonna fly thru Various Guild halls as they seem to have givin me issues so they will be my next stop <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />Yent

Yentam

09-20-2009, 04:27 AM

ok it isnt our game thats causing the Rendering issue its on the SOE server side they either have a Corrupted file or the file does not exsist Everyones game are calling out for the as in my case D:liveeq2frameworkcoredevicessrcdirextx9renderdevi ce.cpp this file either dont exsist or ie: my game is calling to your server for a file that dont exsist.... so just rebuild that file or Take out the Calling so the game dont look for that file either way the file is there and is corrupted or its not there check it out <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />)Yentam

Gowron78

09-29-2009, 12:04 PM

OS: XP 32 bitService pack: 3Video card make and model: Radeon 9800XTVideo card driver version: 8.593.100.0Directx9RenderDevice.cpp (2501): DirectX Error. (D3DERR_NOTAVAILABLE) error.Did the fix work? NOCant even get to character select, nothing. VERY Frusterating since I'm returning to the game and just spent a good 9 hours downloading all the new stuff. Please tell me there's an easy fix to this.

Sunlei

10-03-2009, 03:57 PM

<cite>Gowron78 wrote:</cite><blockquote>OS: XP 32 bitService pack: 3Video card make and model: Radeon 9800XTVideo card driver version: 8.593.100.0Directx9RenderDevice.cpp (2501): DirectX Error. (D3DERR_NOTAVAILABLE) error.Did the fix work? NOCant even get to character select, nothing. VERY Frusterating since I'm returning to the game and just spent a good 9 hours downloading all the new stuff. Please tell me there's an easy fix to this.</blockquote>OS similar as above. Started with 9/29/09 UPDATE.I get the DX error in random zones. Can login again and run fine for about an hour. Here's the last one."build="SOEBuild=5932L" version="SOEVersionString=2009/9/29 18:19:07" build_type="USER OPTIMIZED" ls_address="none" zone="exp03_dun_mistmoore_catacombs" loc="-133.70 -84.73 176.51" performance="5" verify="E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp(2895): DirectX Error. (D3DERR_NOTAVAILABLE) 009c7163 009ca32d"FIX THIS PLEASE!

Abbis

10-07-2009, 10:22 AM

just a thought I recently added a 2nd EQ2 game, in th loading directions after sony, i imput Sony2 and continued with the download of the new game, I FIXED MY D3D error thats plaqued me for almost 3 years, I can now load my orginal game with getting the D3D error. andno longer have to load the game via the C drive shortcut. I DO NOT know if this will fix your problem, but I do think its worth looking into Abbis

Abbis

10-07-2009, 10:47 AM

ok correcting my text,1. imput = input2. i-it fixed3. with= without.4. nadno= and noI hate my bad typing, I blame it on being lefthanded and having a wayward pinky.

naturaldisas

10-11-2009, 12:50 AM

OS: Windows XP Media Center Edition Version 2002Service pack: 3Video card make and model:Radeon HD 3850Video card driver version: 8.650.0.0Error: EverQuest II has detected an unrecoverable error and must shutdown.<verify>E:liveeq2frameworkcoredevicessrcDirectx9RenderDevi ce.cpp (2704):DirectX Error. (E_OUTOFMEMORY)009c6fb5 009ca478 **Im running Intel Duo Core and 2Gb Ram atm on a Fresh OS and EQII Install**Did the fix below work? No, Im on day 4 of Free Trial and been having these problems ever since. If it didnt happen id pay for the game monthly.. o.O Is there any other solutions yet?? Help :

naturaldisas

10-11-2009, 12:50 AM

OS: Windows XP Media Center Edition Version 2002Service pack: 3Video card make and model:Radeon HD 3850Video card driver version: 8.650.0.0Error: EverQuest II has detected an unrecoverable error and must shutdown.<verify>E:liveeq2frameworkcoredevicessrcDirectx9RenderDevi ce.cpp (2704):DirectX Error. (E_OUTOFMEMORY)009c6fb5 009ca478 **Im running Intel Duo Core and 2Gb Ram atm on a Fresh OS and EQII Install**Did the fix below work? No, Im on day 4 of Free Trial and been having these problems ever since. If it didnt happen id pay for the game monthly.. o.O Is there any other solutions yet?? Help :

naturaldisas

10-11-2009, 11:33 AM

I dont know if this is a coincidence or not but it seems to happen often while im sprinting into a new part of the zone

Caladin

10-12-2009, 11:21 AM

I went by the instructions at the beginging and still am getting kicked out by the following error. I happens really fast when in the guild hall. Less often when out and about but still within just a few minutes. Please help ... I have been looking forward to this new computer for a long time and now that I have this brand new computer I can't use it. <verify> E:liveeq2frameworkcoredevicessrcdirectx9RenderDevi ce.cpp(2895):DirectX Error. (E_OUTOFMEMORY)009c7293 009ca45dOS:Windows XP Home SP1 upgraded to SP3 with all patches and updatesVideo card: ASUS EAH4870 DK/HTDI/1GD5 Radeon HD 4870 Dark Knight 1GB 256-bit GDDR5 PCI Express 2.0 x16MB:GIGABYTE GA-P55-UD4P LGA 1156Processor: i5Ram:CORSAIR XMS3 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model CMX4GX3M2A1600C9 ( This only shows 3.45GB due to 32 bit limitations)Video Driver version ATI: 8.650.0.0Following is DXdiag info:------------------System Information------------------Time of this report: 10/12/2009, 10:13:13 Machine name: xxxxxxxxxx (Marked out for security reasons) Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234) Language: English (Regional Setting: English)System Manufacturer: Gigabyte Technology Co., Ltd. System Model: P55-UD4P BIOS: Award Modular BIOS v6.00PG Processor: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz (4 CPUs) Memory: 3580MB RAM Page File: 607MB used, 4853MB available Windows Dir: C:WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904)DX Setup Parameters: Not found DxDiag Version: 5.03.2600.5512 32bit Unicode------------DxDiag Notes------------ DirectX Files Tab: No problems found. Display Tab 1: No problems found. Display Tab 2: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Music Tab: No problems found. Input Tab: No problems found. Network Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (n/a)DirectDraw: 0/4 (retail)DirectInput: 0/5 (n/a)DirectMusic: 0/5 (n/a)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: ATI Radeon HD 4800 Series Manufacturer: ATI Technologies Inc. Chip type: ATI Radeon Graphics Processor (0x9440) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_9440&SUBSYS_03061043&REV_00 Display Memory: 1024.0 MB Current Mode: 1280 x 1024 (32 bit) (60Hz) Monitor: Samsung SyncMaster 570V/580V TFT Monitor Max Res: 1024,768 Driver Name: ati2dvag.dll Driver Version: 6.14.0010.6999 (English) DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 8/13/2009 22:27:20, 345600 bytes WHQL Logo'd: Yes WHQL Date Stamp: n/a VDD: n/a Mini VDD: ati2mtag.sys Mini VDD Date: 8/14/2009 00:27:00, 4485632 bytesDevice Identifier: {D7B71EE2-D700-11CF-A468-0C23A1C2CB35} Vendor ID: 0x1002 Device ID: 0x9440 SubSys ID: 0x03061043 Revision ID: 0x0000 Revision ID: 0x0000 Video Accel: ModeMPEG2_C ModeMPEG2_D Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch Registry: OK DDraw Status: Enabled D3D Status: Enabled AGP Status: EnabledDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run Card name: ATI Radeon HD 4800 Series Manufacturer: ATI Technologies Inc. Chip type: ATI Radeon Graphics Processor (0x9440) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_9440&SUBSYS_03061043&REV_00 Display Memory: 1024.0 MB Current Mode: 1024 x 768 (32 bit) (60Hz) Monitor: Samsung SyncMaster 570V/580V TFT Monitor Max Res: 1024,768 Driver Name: ati2dvag.dll Driver Version: 6.14.0010.6999 (English) DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 8/13/2009 22:27:20, 345600 bytes WHQL Logo'd: Yes WHQL Date Stamp: n/a VDD: n/a Mini VDD: ati2mtag.sys Mini VDD Date: 8/14/2009 00:27:00, 4485632 bytesDevice Identifier: {D7B71EE2-D700-11CF-A468-0C23A1C2CB35} Vendor ID: 0x1002 Device ID: 0x9440 SubSys ID: 0x03061043 Revision ID: 0x0000 Revision ID: 0x0000 Video Accel: ModeMPEG2_C ModeMPEG2_D Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch Registry: OK DDraw Status: Enabled D3D Status: Enabled AGP Status: EnabledDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run

naturaldisas

10-12-2009, 03:18 PM

**SIGH**

naturaldisas

10-13-2009, 08:13 PM

am i really going to have to resort to WoW... *Opens WoW Installer* *sigh* no EQ2 Fix...

Caladin

10-14-2009, 10:26 AM

Ok, Was wondering if something went wrong on the download/install in the original try. I totally uninstalled everquest II and then this time instead of using the original box and downloading ALL the expansions I used my KoS box that I used with that original box. Once I got the program installed I did the download and made sure I did not put any UI's or anything in this time. Did this fix it. NoI have the newest video driversI have done tons of memory testI have run diagnostics on my pc overnight without any failuresI have followed the instructions to the letter with the exception I had to download a different scrubber as the free one was no longer fee but the link had another one linked so I used that one.I downloaded and reinstalled directx (unfortunately you can not uninstalled directx) So hopefully microsoft windows is not lieing to me when it says it installs it.I have loaded approx 20 other games and all are working ok. Some use Directx and have no problems.PLEASE HELP!

BDoodle

10-15-2009, 04:57 AM

I'm new to EQ2 (had it about a week now,) - I was told that the quests are more like working out puzzles, but I didn't expect this <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />Here's the info for tracking purposes, (with some extras just for luck) :OS: Microsoft Windows XP Professional Ver.2002Service pack: SP3Video card make and model: ATI Radeon X300SE Graphics Processor (0x5B60) Video card driver version: ati2dvag.dll 6.14.0010.6925 7/22/2009 02:54:20, 325120 bytesError: Same as everyone else..."EverQuest II has detected an unrecoverable error and must shut down. <verify> E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp (Some number here): DirectX Error. (E_OUTOFMEMORY) "Did the fix work? Short answer: No. Complex answer: Did the Safe mode thing and wiped all traces of video driver and ATI CCC from my PC. Installed latest driver from ATI website (just the WDM download). Removed all the unnecessary stuff from the start up programs, and reset my PC. THEN PANICKED, as the drivers were not recognized. After a cup of tea and a lie down I found that the WDM only download from ATI did not contain the main driver file. So I downloaded the ATI CCC complete package, box and dice, and installed only the driver section of it, (no CCC.) Driver now recognized, I started EQ2, played for about 15min, then crashed. (Only difference now is that I no longer have the VPU Recover a couple of times, (which was an ATI CCC function.))As a side note, from what I can see, the update for DirectX9.0c includes some or all of the SDK redist files/libraries. This would seem to indicate that Microsoft does not intend to update/support DX9c any longer, and is encouraging consumers to upgrade to Win7, (with it's more versatile DirectX version).As the Techies are probly aware, the DirectX error does not necessarily mean that the DirectX call or obejct are at fault. They can most likely even pin point the call that is returning the error. The conditions surronding that call, and the object in memory at the time (or maybe not in memory where it should be expected to be,) are more likely to be at the heart of the issue.SO, what should we be watching for? What glitches, hicups or processes should we be watching so that we can give more comprehensive and helpful feedback? Is there any background logging programs that could provide you with more useful data?Ta

rick

10-15-2009, 04:21 PM

I have been playing EQ2 for the last 3 days with no problem..logged on at 1:00 pm CST and the patcher updated for whatever reason, and after the update I got the following message...

BDoodle

10-15-2009, 11:12 PM

Um, rick, please read the very first post in this thread (page 1).What message did you receive? Are you having the DirectX render issue?Ta

Silmar

10-16-2009, 02:39 AM

OS: Windows XP homeService pack: SP2Video card make and model: NVIDIA GeForce 7600 GSVideo card driver version: 6.14.0011.9107 (English)Error: directxrenderdevice.cpp (E_OUTOFMEMORY)Did the fix below work? No, seems to be worse now.

Caladin

10-16-2009, 10:46 PM

Really getting frustrated. Got this new computer and I thought it was due to the new fancy video card causing this issue but it is NOT. What I have discovered so far.I have done all the suggested things of latest version of drivers vers remove drivers and download directx from march 2009 and also the one from Aug 2009 and they all failed.I got the dt's so I pulled my new ASUS ATI 4870 1GB video card out and put in my older yet usable PNY invidia 9600gts. I then scrubbed all the ati drivers off while in safe mode and installed the recommended directx by the date that the tech on the chat recommended and then booted up.I thougtht well at least I can use this till a fix comes out. NOPEYUP I said NOPE it failed too.This video card worked great in my ASUS AMD 3800+ Rig but will not work in this new fancy i5 rig.I wonder if its something with the new i5 rather than the video as the new i5 and i7's don't use the northbridge and connect directly to the video card from the processor thus making them supposedly faster. How about the rest of you. Are your setups with different processors or the same as mine the new i5?

Kvanilya

10-17-2009, 06:14 PM

OS: Windows XP Media Center EditionService pack: Service Pack 3Video card make and model: NVIDIA GeForce 6800 (x2)Video card driver version: 6.14.11.9062 Driver Date: 8/17/09Error: <verify> E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp (2455)<img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />irectX Error. (D3DERR_OUTOFVIDEOMEMORY) 009c6bbb 009d3073Did the fix below work? No.I noticed last night that all of my windows while in-game would get this whitebox around them. I decided to log off, thinking that perhaps I had a virus scan or something. Since last night, I can log in, do the update scan and select character and then it goes full screen and stops with the error message. I've done all of the fixes with no success. Is there anything else to try or a fix for this?

Caladin

10-23-2009, 12:12 AM

well, I broke down and went to windows 7 and it is working awesome. Windows 7 is running faster on my new i5 system. good luck to those not going to 7.

Bournville

10-26-2009, 04:18 PM

OS: Windows XP ProfessionalService pack: Service Pack 3Video card make and model: ATI Mobility Radeon 2600Video card driver version: ATI Technologies Inc. 7/3/2008 8.512.0.0Error:E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp (2704): DirectX Error. (E_OUTOFMEMORY) 009c72b5 009ca778Did the fix below work?What fix ?Laptop Configuration:3GB RAMIntel Core 2 Duo T7300 @ 2.00Ghz

Nevynmysti

10-27-2009, 03:27 PM

OS: Windows XP at least Service Pack 2, new computer had issues after installing game on main drive.Service pack:Video card make and model: Nividia GForce 9500 GTVideo card driver version: Just updated to newest available due to other issues.Error:Did the fix below work?Didn't work for my other Windows mode issue, and getting this error and the memory error after following all these steps for the Windows mode issue.Was constantly getting the memory issue, didn't matter where I was, got it in SS, got it in Antonica, got it in my guild hall. Will post there to help as well. Suddenly, yesterday, started getting this error.

BDoodle

11-05-2009, 01:36 PM

Since the memory leak fix I am able to run a bit better, but am still getting DirectX errors.I have tried a number of things to stop the errors, the latest of which is to lower the hardware acceleration. At the moment I have it set at 2 levels below Full, [Disable all cursor and advanced drawing acceleration.] At this setting I have been able to play for over an hour without any errors. Due to the setting though I have a strange looking mouse pointer, and book/feathers do not show up in game, (but are on the minimap.)

EddieMG

11-18-2009, 11:29 PM

I am getting same error message <verify> E:liveeq2frameworkcovedevicessrcDirectX9RenderDevi ce.cpp (13823): DirectX Error. (D3DERR_OUTOFVIDEOMEMORY). Can someone tell me how to fix i have reinstalled directx and my video card (ATI Radeon 9550)

EDtertainment24

01-21-2010, 02:49 AM

OS: Windows Vista Home PremiumService pack: Service Pack 2Video card make and model: NVIDIA GeForce 9800 GTVideo card driver version: 8.17.11.9562Error: E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp (2143) DirectX Error (Unknown) 009d8326 009e4dd0Did the fix below work?: No, and in fact it's made the crash happen more frequently. Has there been ANY progress what so ever on fixing this issue. It's greatly hindering my game play. I've read a lot of posts in other forums both here and in general gaming that Direct X11 (which I have) is the issue because EQ2 won't run well unless its the 9.0c version... but I have not been able to re-install DirectX 9.0c.PLEASE PLEASE PLEASE work on this problem or at least I pray it gets fixed with the new expansion.

Serendipity7777

11-25-2010, 05:15 AM

I would like to thank whomever it was who created this particular forum because this issue has plagued me for two months now!I have contacted SOE support over twenty times and not ONE single tech could help me fix the afore mentioned fatal error *CRASH!* I cancelled my subscription, demanded a months' refund (received it, after fighting with Mr. Tuttle for two weeks) and when I finally began to "jones" (i.e. wanting to play my character again) I got a tech who told me there was a three day trial I could use (for a small fee of $5 +.) Desperate to play again, I went for it. I am now in the process of running the instructions listed above and do not know yet if it will work or not. Having read all of your above posts ? I am very skeptical!Seeing that so many of us are experiencing the same issue, I cannot understand how SOE can be so obtuse!!!If this "fix" does take, I am not going to bother with SOE ever again... My husband and I have worked on our characters for over a year now, it became a daily/nightly part of life; our form of recreation. I am VERY disappointed in the manner in which SOE handles their customers and the lack of knowledge within their tech team.Wading through all the email, telephone calles and SOE online communications that I have had to endure, not once was the above fix mentioned to me, nor was it suggested that this forum existed. Once again, are they merely uneducated or obtuse? I will be following this forum closely. If someone does finally find a solution, I surely would like to know what it is. I want to play the character it took me a year to get to the 90 lvl, not to mention all the work put into my Manor in Frostfang (my pets will starve before I can get back home) and the thought of starting all over with a new character is not appealing to me... Someone please give a "fix" PLEASE!!!

Tallisman

11-27-2010, 01:00 PM

Adding my voice to the sound of the crowd. This has never happened before on my old rig, nor my new one (which has been playing for a couple of weeks now). However, twice today, I've had this happen to me - it seems to happen when I'm turning round and buildings are trying to render (Karnor's Castle and South Qeynos).OS: Windows 7 Pro 64 bitService pack: N/A - build = 6.1.7600 build 7600Video card make and model: ATI Radeon HD5970 2GB Black EditionVideo card driver version: 8.782.0.0 DDI version 10.1 (dated 20/9/10)Error: see shot below:<img src="http://homepage.ntlworld.com/flatleythebard/fatalerror.jpg" />Did the fix below work? I haven't bothered trying since so many folk here are reporting the fix doesn't work.How come this has suddenly started today? Everything was fine last night. This, coupled with the other issue I have (under a separate thread) is cheesing me off somewhat (albeit I haven't followed the advice given). Having invested in this game since about a month after launch, I find this really disappointing, especially as the rig I'm now on ought to fly with EQ2. Perhaps it's time to move on.And why is the game looking for a E: drive when that's an empty optical drive (blu-ray)?And... this appears to have been an issue that's been around for over two years - that's an awfully long time for it to still be happening!For what it's worth, here's the alertlog that was produced:build="SOEBuild=7124L" version="SOEVersionString=2010/11/23 18:05:35" build_type="USER OPTIMIZED" ls_address="none" zone="qey_north" loc="273.38 -17.95 -123.08" performance="7" alert="E:liveeq2frameworkvdlsrcVdlErr.cpp(85): (VDL Parser) *buffer*(0) : Error, File not found: clientvdl/spellvisuals/expansion_07/reverant_book_swarm_red.vdl"build="SOEBuild=7124L" version="SOEVersionString=2010/11/23 18:05:35" build_type="USER OPTIMIZED" ls_address="none" zone="qey_north" loc="273.38 -17.95 -123.08" performance="7" alert="E:liveeq2gamegamecommonclientEqSpellCast.cpp(97): ERROR - Unable to load spell cast 'clientvdl/spellvisuals/expansion_07/reverant_book_swarm_red.vdl'."build="SOEBuild=7124L" version="SOEVersionString=2010/11/23 18:05:35" build_type="USER OPTIMIZED" ls_address="none" zone="qey_north" loc="273.38 -17.95 -123.08" performance="7" alert="E:liveeq2frameworkvdlsrcVdlErr.cpp(85): (VDL Parser) *buffer*(0) : Error, File not found: clientvdl/spellvisuals/expansion_07/reverant_book_swarm_blue.vdl"build="SOEBuild=7124L" version="SOEVersionString=2010/11/23 18:05:35" build_type="USER OPTIMIZED" ls_address="none" zone="qey_north" loc="273.38 -17.95 -123.08" performance="7" alert="E:liveeq2gamegamecommonclientEqSpellCast.cpp(97): ERROR - Unable to load spell cast 'clientvdl/spellvisuals/expansion_07/reverant_book_swarm_blue.vdl'."build="SOEBuild=7124L" version="SOEVersionString=2010/11/23 18:05:35" build_type="USER OPTIMIZED" ls_address="none" zone="qey_north" loc="273.38 -17.95 -123.08" performance="7" alert="E:liveeq2frameworkvdlsrcVdlErr.cpp(85): (VDL Parser) *buffer*(0) : Error, File not found: clientvdl/spellvisuals/expansion_07/coldain_light_flare.vdl"build="SOEBuild=7124L" version="SOEVersionString=2010/11/23 18:05:35" build_type="USER OPTIMIZED" ls_address="none" zone="qey_north" loc="273.38 -17.95 -123.08" performance="7" alert="E:liveeq2gamegamecommonclientEqSpellCast.cpp(97): ERROR - Unable to load spell cast 'clientvdl/spellvisuals/expansion_07/coldain_light_flare.vdl'."build="SOEBuild=7124L" version="SOEVersionString=2010/11/23 18:05:35" build_type="USER OPTIMIZED" ls_address="none" zone="qey_south" loc="397.54 -20.50 146.62" performance="7" alert="E:liveeq2frameworkresmansrcResourceManager.cpp(201 3): Error loading _exp03/composed/zones/objects/castle_mistmoore/epic01/doors/mc_epic01coffin_door01.voc"