Zone timers bugged FIX ASAP! Needs immediate response.

[Fatuus]

<p>Zone reuse timers are messed up</p><p>We zoned into Shard of Hate on 5/17 at 10 PM EST. On monday (5/19) we reentered the same zone 2 days later. Some players who were in the original zi on 5/17 for some reason got their timers borked when they zoned out on a fight (versus wiping to a failed pull) and have a minimum reset timer (when you hover over the reset timer button) of 7 days and some odd hours. To make matters worse, one of the players on the raid's timer completely locked him out of the zone and would not allow him to reenter our instance. HE JUST CAME FROM THAT INSTANCE AND WAS ON THE ORIGINAL RAID THE PREVIOUS SATURDAY 5/17. His timer said he could not enter the instance and could only reset his timer after 2 days and some odd hours.</p><p>PLEASE FIX THIS ASAP. If we didn't have a second crusader in the guild we would not have been able to beat an encounter in there because it was our crusader that got locked out.</p><p>We had to have several of our guild members have their timers reset last Saturday evening because of similar extended lockout timers. I had a petition in to fix my timer issue last Saturday and can link the petition in this message if it will help the devs. On that issue we did the same thing (zoned in Saturday 5/9 and killed the trash then zoned in the following monday 5/11 2 days later and killed the named) and got the same issue for some of our players.</p><p>To examine a character with the 7 day lockout currently look at Najena.Lowfyr. The crusader in question was Najena.Edminime.</p>

[Webin]

Immediate reply?   Use /petition.

[Looker1010]

This is the test forum. You appear to have some kind of problem with timers, on Najena. Why are you posting here? You should either /petition or post on the server forums.

[Fatuus]

<p>The problem with petition is this...</p><p>1) To get the zone timer reset you need to wait the minimum duration before you can petition.</p><p>2) Most GM's ignore your request and say theres nothing they can do to help you unless you reply to the petition comment.</p><p>3) It takes about 30 minutes at least for GM's to respond to most in game petitions if its urgent, sometimes longer (as in hours). If you schedule a raid for 9 PM EST and someone logs on at 8:45 they won't be able to zone into the instance at 9 since their petition wouldn't be answered.</p><p>4) More importantly WHY DO WE NEED TO PETITION AN ISSUE THAT IS A BUG IN THE FIRST PLACE.</p>

[Fatuus]

<cite>Looker1010 wrote:</cite><blockquote>This is the test forum. You appear to have some kind of problem with timers, on Najena. Why are you posting here? You should either /petition or post on the server forums.</blockquote>Because I duplicated it in test as well using testcopy OMG!

[Kirstie]

<cite>Fatuus wrote:</cite> <blockquote><p>4) More importantly WHY DO WE NEED TO PETITION AN ISSUE THAT IS A BUG IN THE FIRST PLACE.</p></blockquote><p>Hi Fatuus,</p><p> I understand where your frustration is coming from.  When timers don't work correctly it can completely throw off a planned night of raiding or grouping.</p><p> The reason that we request you use the petition system for these problems is that we have dedicated resources to reading them and responding to each request, unlike the forums where we try to read everything but can't give personal responses to most.</p><p>Additionally, when petitions come in and the CS Reps find a problem they can't resolve they will send it to us as a bug with as much information as they can gather.  This information usually comes from various petitions which they match up with logs, specific zones, times its occuring and any other relevant information.</p><p> It is quite often that the hotfixs that go out during the week and the bug fixes in Game updates, include fixes to bugs that we found out only because people /petitioned about it and the CS and QA department followed up.</p><p> I know this doesn't help you with your immediate problem, and I sincerely wish I was able to, but hopefully this answers at least one of your questions.</p><p> - K</p>

[Fatuus]

<cite>Kirstie wrote:</cite><blockquote><cite>Fatuus wrote:</cite> <blockquote><p>4) More importantly WHY DO WE NEED TO PETITION AN ISSUE THAT IS A BUG IN THE FIRST PLACE.</p></blockquote><p>Hi Fatuus,</p><p> I understand where your frustration is coming from.  When timers don't work correctly it can completely throw off a planned night of raiding or grouping.</p><p> The reason that we request you use the petition system for these problems is that we have dedicated resources to reading them and responding to each request, unlike the forums where we try to read everything but can't give personal responses to most.</p><p>Additionally, when petitions come in and the CS Reps find a problem they can't resolve they will send it to us as a bug with as much information as they can gather.  This information usually comes from various petitions which they match up with logs, specific zones, times its occuring and any other relevant information.</p><p> It is quite often that the hotfixs that go out during the week and the bug fixes in Game updates, include fixes to bugs that we found out only because people /petitioned about it and the CS and QA department followed up.</p><p> I know this doesn't help you with your immediate problem, and I sincerely wish I was able to, but hopefully this answers at least one of your questions.</p><p> - K</p></blockquote><p>"Additionally, when petitions come in and the CS Reps find a problem they can't resolve they will send it to us as a bug with as much information as they can gather.  This information usually comes from various petitions which they match up with logs, specific zones, times its occuring and any other relevant information."</p><p>We just had another player that was locked out last night unable to raid the zone due to this bug. It has to do with zoning out of Shard of hate, and having someone else zone you in. The messed up thing with your logic Kirstie is that a CS rep CAN FIX THE ISSUE. However, you still need one to respond to the player in time to make it meaningful. We had the petition sitting there for over 5 hours yesterday (the player Najena.Xabus discovered he was locked out still an hour before raid). and no CS rep fixed his issue. When we state these issues with CS reps, most...if not all...state your zone timers are working as intended and it takes us 2 petitions to get the problem SOLVED.</p><p>Just fix the issue so it stops not allowing players to raid like it happened to us last night FOR THE THIRD TIME.</p>

[Vydar]

We experienced the same issue with two of our players.Players 1-20 had been in Shard of Hate on Monday.Player 21 and 22 came with us on Friday.  We were intending to reset Saturday.  They should have shared our lockout, yet for some reason their lockout started this time, so they couldn't reset until 4 days after us.  We reset Saturday, players 21 and 22 couldn't zone in.  They both petitioned, both were told too bad, that's the way timers work... which isn't true.  They should have inherited our instance, our lockout timer, and been able to reset.  Instead, the GM that responded told them both that there was nothing he could do, they'll just have to wait.