Can't Get Into The Game

[Paramore85]

<p>Second post in as many minutes...</p><p>Um I could login to the game fine earlier today, but now when I try to it accepts my username and password, the game starts but just before you normally would select your character where the big EVERQUEST II logo is, I get this error message;</p><p>"Login Rejected: The client's server does not match the administrator's. Please rerun the patcher."</p><p>So what does this mean and what do I do to fix it?</p><p>Thanks all!</p>

[Tevali]

Most likely this problem: <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=417846" rel="nofollow" target="_blank">Link</a>To answer your other question cross-topic:Seeing your chars, when the patcher starts has no meaning. This char list is created by your local files (based on your last log in). If you don't see them in the char selection, then they are prolly gone. You may contact CS, as they may restore them under certain circumstances.(If it had been just 6 month, your chances are high. They did at least one real character wipe already though earlier)

[Malki]

I had a similarish problem, it told me "Client version does not match the server version, please rerun the patcher" logging into EU, and the Update screen took 20seconds.  I reran the patcher twice, did a full file scan, and still it gave me the same message.I have just switched to US servers, and it seems to have kicked in the update, so fingers crossed, it might work when I swap back to EU.

[Silberschwinge]

<p>Today on Wednesday the server (Innovation) should be updated and I gets after which I EQ2 run lets only the reference that the Client version is not correct with us. And also completely Scan left, always the same several times continuous the Updater suppl.-smooth-eats. Servers are UP however the Patcher get themselves not the new data and one cannot thereby not the play start!</p><p>MfG Ryanthusar</p>

[Malki]

Just to report back, swapping to the US version seems to have worked, I logged into Antonia Bayle, logged out, and swapped back to EU, when you do this, it runs a normally quite short file check, but this time it seems to get the patcher to kick in properly....just a tip in case anyone else is having this problemEDIT:Scrap that....it still is giving the same message "Client version does not match the server version, please rerun the patcher" *goes off to find another fix for this*

[Tevali]

Don't want to disappoint you, - but... I think you are right now just patching back to the GU 44 version. (May want to check <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=417853" rel="nofollow" target="_blank">this topic</a>).

[Malki]

Sounds about right...just checked the Patch logs for both my EU and US login, and the US one shows a string of messages reading"<span style="font-size: 11pt;font-family: "Calibri","sans-serif";">[08:52:20] Patcher: --- File Discrepancy (Size) Confirmed.<span>  </span>File is incorrect version."It then lists the different versions and the ones on my system after the EU login attempt are all earlier version.</span>

[Cronqar]

<p>It ain't patching on DE-Servers, possibly all EU Servers. It just stays on EverQuest II (Apr 30 2008 11:37:00) USER OPTIMIZED: SOEBuild=4830L. I cannot find a way to bypass this since it is just not loading the new Build.</p><p>SOL with midnight on the Westcoast, no one in the office for another 9 hours and Europe just waking up. A day down the drain.....</p>

[Paramore85]

So what's the verdict? Just wait and see if it sorts itself out?

[Malki]

Well, the status on the network pages has changed in the last 45 minutes from "All servers are up" to<span class="server_status_partial">All servers are up except for</span> <span class="server_status_locked">Innovation (is locked) <span class="server_status_locked">Runnyeye (is locked) <span class="server_status_locked">Splitpaw (is locked) <span class="server_status_locked">Storms (is locked) <span class="server_status_locked">Valor (is locked)So, maybe, they are working on it *crosses fingers*</span></span></span></span></span>

[JellyBel]

*crosses fingers, too* I hope so much that it will get fixed soon...

[Snowdonia]

Yup, add me to the hopeful list cuz I'm getting the same error.

[Vsevolod]

Same problem here.

[Turb]

<p> And here.   Full file scan doesn't help at all.</p><p>The usual European (dis)service <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Malki]

Ah well...patience is a virtue so I am told <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" width="15" height="15" />Gives me a chance to try remember what I was doing in the single player games I have *goes off to load up Loki, Titan Quest and The Witcher*

[Ageegard]

<p>Same problem here - have also logged a gameplay issue with SOE Help and support</p><p>A</p>

[sweetdruld]

<p>Same problem here as well:</p><p> "Login Rejected: The client's server does not match the server's. Please rerun the patcher."</p><p> <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Eifer]

Correct me if I am wrong but didn't SoE get a chance to 'practice' how to patch servers yesterday when they put GU45 on the US servers?I mean lets be honest this is patch 45! how many 'practice' runs do you need?

[Kitsune]

Well after the same error I did the USA patch and got into the game no problem, but when I switched back to an EU server, Splitpaw, it is now taking 7 HOURS to patch itself! I am wondering what the state of my game will be after all this mucking about. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

[Vitriol]

I'm kinda gutted since I'm off work all day today, was hoping to get in and have a play about with the coercer changes etc <img src="http://forums.station.sony.com/eq2/images/smilies/0320a00cb4bb5629ab9fc2bc1fcc4e9e.gif" border="0" alt="SMILEY" width="15" height="15" />

[Efour EQ2]

Of courses!

[Malki]

The network status page has just changed to "<span class="fieldValue">This is a notification that UK worlds will be updated at 5:00 AM London Time on the 05/14/2008. The estimated downtime will be 6 hours. - SOE Operations team"So....maybe in ½ hour or so *crosses fingers more*</span>

[O-CuKChainz]

Just noticed the change in time to patch as well.. From yesterdays 2hrs to this mornings 4hrs to now 6 hrs... :/With any luck things should be sorted soon... Like midnight <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />

[Snowdonia]

I think there were additional problems with the server before the patch even hit us (EU server). I know on RE, all this past week, we've had mass crashes going on and yesterday people kept being unable to log in certain characters.

[Vitriol]

<cite>Efour@Splitpaw wrote:</cite><blockquote>Of courses! </blockquote>Noes

[dawy]

<cite>Snowdonia@Runnyeye wrote:</cite><blockquote>I think there were additional problems with the server before the patch even hit us (EU server). I know on RE, all this past week, we've had mass crashes going on and yesterday people kept being unable to log in certain characters.</blockquote>Thought it was just me on RE having issues,its not been stable at all most of the week and yup i'm getting the same message as everyone else :/

[Pik'ee]

Considering I'm not even getting any patch to download, I think the issue may be more than just servers still being down.Has anyone actually downloaded an update today from the EU patcher? Is it actually on the patcher at all?Info would be nice please!

[Vitriol]

<p>I'm getting a banner saying GU45 is live, patch notes saying it's live, but it says Splitpaw is locked and the 'patch' takes 1 second.</p><p>Please can we get some kind of feedback as to what is happening?</p>

[Tojan]

<cite>Choons@Splitpaw wrote:</cite><blockquote>Considering I'm not even getting any patch to download, I think the issue may be more than just servers still being down.Has anyone actually downloaded an update today from the EU patcher? Is it actually on the patcher at all?Info would be nice please!</blockquote>Lo dude, nah I aint had nowt download either. Well oiled machine eh lol...

[DadJinx]

8 hours now. Like the magic porridge pot!...visions of a gnome under the SOE hood transmuting and tinkering with bits of server...

[Eifer]

The only thing the 'SoE Gnomes' seem to be tinkering and transmuting is the odd cup of coffee and some bourbons...

[TimUK]

<p>W.T.F, i stopped up from 5am this morning till now, 12pm, and they still arent up, not even a notification untill now (locked)</p><p>SoE you suck</p>

[Malki]

The notifications for servers being locked have been up since 9:20ish CET, but, it is annoying that just as the previous timeframe runs out, and in a lot of cases, about an hour after it runs out, they update it <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

[Goemoe]

My wife works for a software division of their company. When they run an update, people are supervising each step, watching databases and checking connections up to the point everything is working. But then they are professionals, earning money with it. SOE just earns money...

[Pitlord]

Well my updater seems to be patching now...

[Malki]

Well..looks like the servers are up...good luck people!

[Vitriol]

 /tries it

[Tojan]

Yeah mine too....finally, 6 hrs after initial estimate lol <img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />

[Pitlord]

Stuck at receiving zone info when I try to login my char <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

[Ageegard]

<p>Just tried again (for about the 4th time in last hour) and patcher finally downloading (33min to go)</p><p>a</p>

[Tojan]

<cite>Pitlord wrote:</cite><blockquote>Stuck at receiving zone info when I try to login my char <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY<img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />" width="15" height="15" /></blockquote>ditto

[Dragoneyes]

<p>Same stuck at Zoneing  with receving zone info useing profit UI any one have same problem with the default UI please ?</p><p>DE </p>

[Daemhir]

Getting endless Receiving Game Info as well <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

[Violat0r]

dont think its the UI, many people including myself can patch successfully but get stick at receiving zone info screen 38 mins after re-scheduled golive and counting.

[Ageegard]

also stuck at receiving zone info

[Ozfezza]

<p>WTB US server service, or free trf to US server <img src="http://forums.station.sony.com/eq2/images/smilies/0320a00cb4bb5629ab9fc2bc1fcc4e9e.gif" border="0" alt="SMILEY" width="15" height="15" /></p><p>Seriously tho ... Update Patcher works, but the Zone Server hampsters seem to have died of starvation during the downtime <img src="http://forums.station.sony.com/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" width="15" height="15" /></p><p>Hopefully Gnomes are out looking for new (healthier) hampsters <img src="http://forums.station.sony.com/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" width="15" height="15" /></p>

[Ageegard]

and server just came down <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> (offline then lost connection)

[Vsevolod]

Yep says: "Server DOWN" on char select screen.

[Vitriol]

<p>All servers are up except forSplitpaw (is locked)</p><p>Typical - Howcome Splitpaw seems to get the worst of it every single time</p>

[Ageegard]

Well time for a snooze then - may try again in 8hrs time a

[Dragoneyes]

<p>ok 2nd attempt splitpaw is unlocked still stuck at zoneing and recieveing zone info </p><p> <img src="http://forums.station.sony.com/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" alt="SMILEY" width="15" height="15" /></p><p>DE</p>

[Zuggy]

I am having the same issue.. Splitpaw came back online.. but i can not log in. I get to the zoning screen and it hangs at the Receiving zone info portion..

[Pa]

It's 15:14pm and I've had the same problem for hours: stuck on "receiving zone info". I'm on Splitpaw. It would be nice if they had any info about this on the game update page - or if they had mentioned on there that the support chat service is unavailable right now <sigh>.Hope to see you all in the game...sometime...

[Ozfezza]

<p>ok, 10.5 hours into a 2 hr update ... it seems the only way to get a response is via "help" system.</p><p>Perhaps if enough ppl put in a request (also known as "create a ticket" or same as /petition in-game) via Station Help, someone might actually call the US?</p><p>Here is the link, for those that want it:</p><p><a rel="nofollow" href="http://www.station.sony.com/en/support/" target="_blank">http://www.station.sony.com/en/support/</a></p><p>Edit: Remembered /petition equivalent ... almost 1am local <img src="http://forums.station.sony.com/eq2/images/smilies/499fd50bc713bfcdf2ab5a23c00c2d62.gif" border="0" alt="SMILEY" width="15" height="15" /></p>

[Jaswen]

<p>One more here for the  "recieving zone info" problem club. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />.</p>

[TSR-TrevorG]

If you are stuck on receiving zone info have you done the usual reboot PC, power-cycle modem/router, re add EQ2.exe to your allowed lists on your firewall?

[Snowdonia]

This was all last night when the foreign servers were down for their patch. It took an extremely long time to get the patch to us and after we got it the lag was horrid and no doubt some people still had logging in issues.

[TSR-DanielH]

<cite>Snowdonia@Runnyeye wrote:</cite><blockquote>This was all last night when the foreign servers were down for their patch. It took an extremely long time to get the patch to us and after we got it the lag was horrid and no doubt some people still had logging in issues.</blockquote>I realize there were several problems last night and this morning until the second downtime.  Is anyone still experiencing the issue, though?

[Velimos_Darkheart]

Yes i am still having problems on US, i get to the part before char select and get "Server buisy" message and can not even get to char select, i have had this problem since yesterday and has been going on for 12 hours at least.

[TSR-TrevorG]

Have you done the standard power cycle modem/router and re added eq2.exe to your firewalls allowed list?

[Velimos_Darkheart]

firewall yes, (power cycle modem/router, no idea what this is... ? so no)

[TSR-TrevorG]

Power cycling, basically means unplugging the power to your modem (and router if you have one) waiting 20 seconds and then plugging the power back in.  If you have a router, wait till all of the modem lights are back (about a minute generally) and then plug the router power back in.

[Velimos_Darkheart]

ok tried it, did not work :/ still geting the server buisy come up just before char select. never had this problem before the patch....