Login Rejected after character begins loading a zone [Archive]

dgdavis

05-06-2008, 03:08 AM

Hi, hope someone can help with this one.Starting Sunday May 5th whenever i try to enter the game (no matter which toon i try) after selecting the character the zone begins to load and then i get the error message: Login Rejected, invalid username or password. Now mind you this is long after logging into the patcher and completing the patch .. after getting to the character select screen amd choosing a character. This is happening on the bazaar server, and only began this last Sunday. I have deleted all *.ini files, the login cache, the cache folder, repatched with full file scan and nothing seems to change? Not sure if it will help, but the following is my connectivity trace info.Windows IP Configuration Host Name . . . . . . . . . . . . : dave-xxxxxxxxxx Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : rushmore.comEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : rushmore.com Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethernet NIC Physical Address. . . . . . . . . : 00-C0-F0-54-1B-D7 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 209.159.214.181 Subnet Mask . . . . . . . . . . . : 255.255.255.128 Default Gateway . . . . . . . . . : 209.159.214.129 DHCP Server . . . . . . . . . . . : 209.159.192.198 DNS Servers . . . . . . . . . . . : 209.159.192.7 209.159.192.6 Lease Obtained. . . . . . . . . . : Monday, May 05, 2008 11:55:36 PM Lease Expires . . . . . . . . . . : Tuesday, May 06, 2008 11:55:36 PMTracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops: 1 8 ms 8 ms 7 ms 10.134.255.254 2 16 ms 10 ms 9 ms dhcp-67-158-29-226.bhfc.net [67.158.29.226] 3 20 ms 22 ms 24 ms 66.115.233.113 4 22 ms 34 ms 21 ms 66-231-5-158.hosts.sdnet.net [66.231.5.158] 5 20 ms 22 ms 28 ms sxfl-border-02.sdnet.net [66.231.25.22] 6 25 ms 33 ms 24 ms 12.125.72.121 7 84 ms 86 ms 84 ms tbr1.sl9mo.ip.att.net [12.122.82.18] 8 91 ms 83 ms 83 ms cr1.sl9mo.ip.att.net [12.122.18.33] 9 97 ms 91 ms 91 ms cr1.la2ca.ip.att.net [12.122.28.185] 10 90 ms 89 ms 93 ms tbr1.la2ca.ip.att.net [12.122.19.154] 11 88 ms 88 ms 88 ms tbr2.la2ca.ip.att.net [12.122.9.146] 12 91 ms 92 ms 91 ms gbr2.sd2ca.ip.att.net [12.122.2.121] 13 91 ms 102 ms 91 ms gar1.sd2ca.ip.att.net [12.123.145.165] 14 93 ms 92 ms 91 ms mdf1-gsr12-2-pos-7-0.san2.attens.net [12.122.255.206] 15 91 ms 92 ms 91 ms 63.241.1.246 16 93 ms 91 ms 92 ms vl20.sdkollsw-2.sonyonline.net [63.241.6.50] 17 92 ms 90 ms 108 ms sdkeq2-01-01.everquest2.com [199.108.12.33] Trace complete.Tracing route to ableq2-01-01.everquest2.com [199.108.202.33]over a maximum of 30 hops: 1 9 ms 8 ms 10 ms 10.134.255.254 2 7 ms 8 ms 8 ms dhcp-67-158-29-226.bhfc.net [67.158.29.226] 3 36 ms 22 ms 20 ms 66.115.233.113 4 32 ms 21 ms 24 ms 66-231-5-158.hosts.sdnet.net [66.231.5.158] 5 25 ms 22 ms 21 ms sxfl-border-02.sdnet.net [66.231.25.22] 6 25 ms 24 ms 25 ms 12.125.72.121 7 64 ms 65 ms 83 ms tbr1.sl9mo.ip.att.net [12.122.82.18] 8 66 ms 65 ms 76 ms cr1.sl9mo.ip.att.net [12.122.18.25] 9 74 ms 78 ms 68 ms cr2.cl2oh.ip.att.net [12.122.5.238] 10 67 ms 65 ms 70 ms cr2.phlpa.ip.att.net [12.122.2.210] 11 65 ms 64 ms 67 ms cr1.wswdc.ip.att.net [12.122.4.54] 12 64 ms 66 ms 67 ms tbr2.wswdc.ip.att.net [12.122.16.82] 13 63 ms 65 ms 68 ms 12.123.8.37 14 65 ms 64 ms 68 ms 12-122-254-98.attens.net [12.122.254.98] 15 66 ms 80 ms 80 ms mdf001c7613r0003-gig-10-1.wdc1.attens.net [63.240.193.10] 16 63 ms 60 ms 60 ms vl10.ashaens-1.sonyonline.net [63.240.201.58] 17 61 ms 60 ms 61 ms ableq2-01-01.everquest2.com [199.108.202.33] Trace complete.Tracing route to amseq2-01-01.everquest2.com [195.33.135.161]over a maximum of 30 hops: 1 7 ms 8 ms 7 ms 10.134.255.254 2 10 ms 10 ms 11 ms dhcp-67-158-29-226.bhfc.net [67.158.29.226] 3 20 ms 24 ms 21 ms 66.115.233.113 4 24 ms 20 ms 31 ms sxfl-border-03.sdnet.net [66.115.218.57] 5 46 ms 45 ms 46 ms sl-gw9-kc-2-0.sprintlink.net [144.232.239.241] 6 47 ms 47 ms 48 ms sl-bb21-kc-1-0.sprintlink.net [144.232.23.65] 7 47 ms 50 ms 49 ms sl-crs1-kc-0-4-0-0.sprintlink.net [144.232.2.132] 8 48 ms 52 ms 48 ms sl-crs1-chi-0-5-0-1.sprintlink.net [144.232.18.212] 9 46 ms 46 ms 46 ms sl-bb20-chi-9-0.sprintlink.net [144.232.26.114] 10 49 ms 50 ms 55 ms sl-st20-chi-13-0-0.sprintlink.net [144.232.20.3] 11 47 ms 47 ms 46 ms 144.232.8.114 12 54 ms 53 ms 54 ms ae-32-56.ebr2.Chicago1.Level3.net [4.68.101.190] 13 81 ms 54 ms 53 ms ae-1-100.ebr1.Chicago1.Level3.net [4.69.132.41] 14 71 ms 71 ms 72 ms ae-2.ebr2.NewYork1.Level3.net [4.69.132.66] 15 73 ms 72 ms 72 ms ae-92-92.csw4.NewYork1.Level3.net [4.69.134.94] 16 89 ms 73 ms 71 ms ae-91-91.ebr1.NewYork1.Level3.net [4.69.134.77] 17 140 ms 144 ms 144 ms ae-44.ebr2.London1.Level3.net [4.69.137.77] 18 153 ms 146 ms 144 ms ae-2.ebr2.Amsterdam1.Level3.net [4.69.132.134] 19 145 ms 146 ms 145 ms ge-11-2.ipcolo1.Amsterdam1.Level3.net [4.68.120.169] 20 145 ms 145 ms 144 ms vl155.amsixsw-1.sonyonline.net [213.244.164.38] 21 151 ms 145 ms 145 ms amseq2-01-01.everquest2.com [195.33.135.161] Trace complete.Any help would be greatly apreciatted

TSR-TrevorG

05-06-2008, 03:13 PM

Can you post a path ping as well

TSR-DanielH

05-06-2008, 03:16 PM

Greetings dgdavis, I've heard a few people report similar issues recently and I'm trying to collect information on the problem. Could you please PM me the station name of the affected account? With that information I should be able to investigate this issue and make sure it isn't a problem with the account.Thanks

dgdavis

05-07-2008, 01:54 AM

Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops: 0 dave-x0bo3s50em.rushmore.com [209.159.214.181] 1 10.134.255.254 2 dhcp-67-158-29-226.bhfc.net [67.158.29.226] 3 66.115.233.113 4 66-231-5-158.hosts.sdnet.net [66.231.5.158] 5 sxfl-border-02.sdnet.net [66.231.25.22] 6 12.125.72.121 7 tbr1.sl9mo.ip.att.net [12.122.82.18] 8 cr1.sl9mo.ip.att.net [12.122.18.33] 9 cr2.dlstx.ip.att.net [12.122.3.221] 10 cr1.dlstx.ip.att.net [12.122.1.209] 11 cr1.phmaz.ip.att.net [12.122.28.182] 12 tbr1.phmaz.ip.att.net [12.122.22.138] 13 gbr1.sd2ca.ip.att.net [12.122.2.141] 14 gar1.sd2ca.ip.att.net [12.123.145.161] 15 mdf1-gsr12-2-pos-7-0.san2.attens.net [12.122.255.206] 16 63.241.1.246 17 vl20.sdkollsw-2.sonyonline.net [63.241.6.50] 18 sdkeq2-01-01.everquest2.com [199.108.12.33] Computing statistics for 450 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 dave-x0bo3s50em.rushmore.com [209.159.214.181] 0/ 100 = 0% | 1 35ms 0/ 100 = 0% 0/ 100 = 0% 10.134.255.254 0/ 100 = 0% | 2 12ms 0/ 100 = 0% 0/ 100 = 0% dhcp-67-158-29-226.bhfc.net [67.158.29.226] 0/ 100 = 0% | 3 30ms 0/ 100 = 0% 0/ 100 = 0% 66.115.233.113 0/ 100 = 0% | 4 29ms 0/ 100 = 0% 0/ 100 = 0% 66-231-5-158.hosts.sdnet.net [66.231.5.158] 0/ 100 = 0% | 5 26ms 0/ 100 = 0% 0/ 100 = 0% sxfl-border-02.sdnet.net [66.231.25.22] 0/ 100 = 0% | 6 27ms 0/ 100 = 0% 0/ 100 = 0% 12.125.72.121 0/ 100 = 0% | 7 --- 100/ 100 =100% 100/ 100 =100% tbr1.sl9mo.ip.att.net [12.122.82.18] 0/ 100 = 0% | 8 --- 100/ 100 =100% 100/ 100 =100% cr1.sl9mo.ip.att.net [12.122.18.33] 0/ 100 = 0% | 9 --- 100/ 100 =100% 100/ 100 =100% cr2.dlstx.ip.att.net [12.122.3.221] 0/ 100 = 0% | 10 --- 100/ 100 =100% 100/ 100 =100% cr1.dlstx.ip.att.net [12.122.1.209] 0/ 100 = 0% | 11 --- 100/ 100 =100% 100/ 100 =100% cr1.phmaz.ip.att.net [12.122.28.182] 0/ 100 = 0% | 12 --- 100/ 100 =100% 100/ 100 =100% tbr1.phmaz.ip.att.net [12.122.22.138] 0/ 100 = 0% | 13 --- 100/ 100 =100% 100/ 100 =100% gbr1.sd2ca.ip.att.net [12.122.2.141] 0/ 100 = 0% | 14 --- 100/ 100 =100% 100/ 100 =100% gar1.sd2ca.ip.att.net [12.123.145.161] 0/ 100 = 0% | 15 --- 100/ 100 =100% 100/ 100 =100% mdf1-gsr12-2-pos-7-0.san2.attens.net [12.122.255.206] 0/ 100 = 0% | 16 96ms 0/ 100 = 0% 0/ 100 = 0% 63.241.1.246 0/ 100 = 0% | 17 95ms 0/ 100 = 0% 0/ 100 = 0% vl20.sdkollsw-2.sonyonline.net [63.241.6.50] 0/ 100 = 0% | 18 90ms 0/ 100 = 0% 0/ 100 = 0% sdkeq2-01-01.everquest2.com [199.108.12.33] Trace complete.I have talked with my ISP (Knology previously known as Prariewave) and they were at a loss .. didnt sound to me like anyone there had any idea what I was talking about .. long story short i was told that they would check into it and reply via email .. which hasnt been recieved so far <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

Cpaye

05-08-2008, 12:11 AM

Sounds like my problem. we're working on it in this Post: <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=416898" rel="nofollow" target="_blank">http://forums.station.sony.com/eq2/...topic_id=416898</a>

Cpaye

05-08-2008, 12:13 AM

Oh, and there are a few of us use Knology

Tazzmanian

05-08-2008, 06:36 AM

I seem to be having the same problem now <img src="http://forums.station.sony.com/eq2/images/smilies/e78feac27fa924c4d0ad6cf5819f3554.gif" border="0" alt="SMILEY" width="15" height="15" />, just started this evening. It happens after the zone creation (caching appearances), it comes up with the following error message "Login rejected: Invalid username or password. Please try again." Note: this happens after you already gone through character select and such you see the guild MOTD and a guild message about your character logging in that I have unread game mail and such. I have tried different characters and a seprate account all together. I find this troubling that so many folks are reporting this type of error over the last few days. Below is the diag information for connection problems you requested be posted with this type of message: Server Currently Playing On: CrushboneError Message: Login rejected: Invalid username or password. Please try again. (Started happening this evening when trying to enter the game.ISP: Hanaro (South Korea) / ADSL ConnectionFirewall: Windows Firewall (Firewall configuration has not changed since the last time I played)ICS/NAT: My game computer connects to the Linksys router which in connected to the ISP modem, the configrations havenot changed on either one in over a year.Windows IP Configuration Host Name . . . . . . . . . . . . : snd-dt01 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Intel(R) PRO/1000 PM Network Connection Physical Address. . . . . . . . . : 00-13-20-B0-AB-FC IP Address. . . . . . . . . . . . : 192.168.15.10 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.15.1 DNS Servers . . . . . . . . . . . : 210.94.0.7Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.15.1 2 7 ms 7 ms 7 ms 218.237.83.1 3 9 ms 7 ms 8 ms 221.138.144.21 4 11 ms 7 ms 7 ms 58.229.28.109 5 9 ms 9 ms 9 ms 58.229.11.165 6 10 ms 9 ms 10 ms 210.220.73.3 7 142 ms 141 ms 139 ms 58.229.14.102 8 150 ms 149 ms 150 ms ge-8-0-226.hsa4.SanJose1.Level3.net [4.79.60.21] 9 196 ms 196 ms 195 ms so-2-1-0.bbr2.SanJose1.Level3.net [4.68.114.157] 10 152 ms 199 ms 245 ms as-2-0.mp2.SanDiego1.Level3.net [64.159.1.138] 11 189 ms 199 ms 189 ms so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 12 153 ms 151 ms 151 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 13 156 ms 149 ms 149 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 14 189 ms 187 ms 191 ms sdkeq2-01-01.everquest2.com [199.108.12.33] Trace complete.Tracing route to ableq2-01-01.everquest2.com [199.108.202.33]over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.15.1 2 8 ms 7 ms 8 ms 218.237.83.1 3 8 ms 7 ms 7 ms 221.138.144.21 4 8 ms 9 ms 7 ms 58.229.28.9 5 9 ms 7 ms 7 ms 211.117.1.197 6 8 ms 7 ms 7 ms 58.229.10.14 7 199 ms 199 ms 197 ms 58.229.14.218 8 233 ms 227 ms 233 ms ve6.tge3-11.fr1.sjc.llnw.net [198.32.176.9] 9 279 ms 275 ms 277 ms tge1-1.fr3.ord.llnw.net [69.28.171.65] 10 285 ms 273 ms 287 ms ve6.fr4.ord.llnw.net [69.28.172.42] 11 275 ms 275 ms 273 ms tge11-3.fr3.lga.llnw.net [69.28.171.194] 12 287 ms 296 ms 287 ms tge2-4.fr3.iad.llnw.net [69.28.171.157] 13 262 ms 263 ms 263 ms sony.ge4-12.fr3.iad.llnw.net [68.142.111.254] 14 301 ms 301 ms 299 ms vl46.ashaens-1.sonyonline.net [64.37.144.177] 15 266 ms 265 ms 265 ms ableq2-01-01.everquest2.com [199.108.202.33] Trace complete.Tracing route to amseq2-01-01.everquest2.com [195.33.135.161]over a maximum of 30 hops: 1 1 ms 2 ms 1 ms 192.168.15.1 2 9 ms 7 ms 7 ms 218.237.83.1 3 7 ms 7 ms 7 ms 221.138.144.25 4 8 ms 7 ms 7 ms 58.229.28.9 5 9 ms 9 ms 10 ms 211.117.1.197 6 9 ms 9 ms 9 ms 58.229.10.2 7 147 ms 147 ms 147 ms 58.229.14.226 8 144 ms 145 ms 143 ms ge-7-10.car3.LosAngeles1.Level3.net [4.71.32.57] 9 154 ms 147 ms 160 ms vlan89.csw3.LosAngeles1.Level3.net [4.68.20.190] 10 153 ms 145 ms 143 ms ae-83-83.ebr3.LosAngeles1.Level3.net [4.69.137.41] 11 153 ms 157 ms 161 ms ae-2.ebr3.SanJose1.Level3.net [4.69.132.9] 12 160 ms 161 ms 163 ms ae-63-63.csw1.SanJose1.Level3.net [4.69.134.226] 13 161 ms 161 ms 161 ms ae-64-64.ebr4.SanJose1.Level3.net [4.69.134.241] 14 237 ms 233 ms 235 ms ae-2.ebr4.NewYork1.Level3.net [4.69.135.186] 15 225 ms 235 ms 233 ms ae-94-94.csw4.NewYork1.Level3.net [4.69.134.126] 16 229 ms 235 ms 233 ms ae-91-91.ebr1.NewYork1.Level3.net [4.69.134.77] 17 333 ms 343 ms 343 ms ae-42.ebr2.London1.Level3.net [4.69.137.69] 18 349 ms 375 ms 349 ms ae-2.ebr2.Amsterdam1.Level3.net [4.69.132.134] 19 337 ms 339 ms 337 ms ge-11-1.ipcolo1.Amsterdam1.Level3.net [4.68.120.105] 20 345 ms 345 ms 345 ms vl155.amsixsw-1.sonyonline.net [213.244.164.38] 21 344 ms 345 ms 345 ms amseq2-01-01.everquest2.com [195.33.135.161] Trace complete.C:Documents and Settingsdon>pathping crushbone.everquest2.comTracing route to ableq2-03-01.everquest2.com [199.108.202.97]over a maximum of 30 hops: 0 snd-dt01 [192.168.15.10] 1 192.168.15.1 2 218.237.83.1 3 221.138.144.25 4 58.229.28.109 5 58.229.9.25 6 218.39.19.35 7 58.229.14.218 8 ve6.tge3-11.fr1.sjc.llnw.net [198.32.176.9] 9 tge1-1.fr3.ord.llnw.net [69.28.171.65] 10 ve6.fr4.ord.llnw.net [69.28.172.42] 11 tge11-3.fr3.lga.llnw.net [69.28.171.194] 12 tge2-4.fr3.iad.llnw.net [69.28.171.157] 13 sony.ge4-12.fr3.iad.llnw.net [68.142.111.254] 14 vl46.ashaens-1.sonyonline.net [64.37.144.177] 15 ableq2-03-01.everquest2.com [199.108.202.97]Computing statistics for 375 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 snd-dt01 [192.168.15.10] 0/ 100 = 0% | 1 25ms 0/ 100 = 0% 0/ 100 = 0% 192.168.15.1 0/ 100 = 0% | 2 25ms 0/ 100 = 0% 0/ 100 = 0% 218.237.83.1 0/ 100 = 0% | 3 40ms 0/ 100 = 0% 0/ 100 = 0% 221.138.144.25 0/ 100 = 0% | 4 22ms 0/ 100 = 0% 0/ 100 = 0% 58.229.28.109 0/ 100 = 0% | 5 18ms 0/ 100 = 0% 0/ 100 = 0% 58.229.9.25 0/ 100 = 0% | 6 29ms 0/ 100 = 0% 0/ 100 = 0% 218.39.19.35 0/ 100 = 0% | 7 549ms 1/ 100 = 1% 1/ 100 = 1% 58.229.14.218 0/ 100 = 0% | 8 222ms 1/ 100 = 1% 1/ 100 = 1% ve6.tge3-11.fr1.sjc.llnw.net [198.32.176.9] 0/ 100 = 0% | 9 287ms 0/ 100 = 0% 0/ 100 = 0% tge1-1.fr3.ord.llnw.net [69.28.171.65] 0/ 100 = 0% | 10 314ms 1/ 100 = 1% 1/ 100 = 1% ve6.fr4.ord.llnw.net [69.28.172.42] 0/ 100 = 0% | 11 265ms 1/ 100 = 1% 1/ 100 = 1% tge11-3.fr3.lga.llnw.net [69.28.171.194] 0/ 100 = 0% | 12 306ms 0/ 100 = 0% 0/ 100 = 0% tge2-4.fr3.iad.llnw.net [69.28.171.157] 0/ 100 = 0% | 13 275ms 0/ 100 = 0% 0/ 100 = 0% sony.ge4-12.fr3.iad.llnw.net [68.142.111.254] 1/ 100 = 1% | 14 337ms 1/ 100 = 1% 0/ 100 = 0% vl46.ashaens-1.sonyonline.net [64.37.144.177] 0/ 100 = 0% | 15 651ms 1/ 100 = 1% 0/ 100 = 0% ableq2-03-01.everquest2.com [199.108.202.97]Trace complete.

TSR-TrevorG

05-08-2008, 09:19 PM

Dgdavis,You seem to be having the same issue with ATT as the others that Man Witch linked to. I have let me higher ups know about this, but I have not heard back from them on this issue yet. 7 --- 100/ 100 =100% 100/ 100 =100% tbr1.sl9mo.ip.att.net [12.122.82.18] 0/ 100 = 0% | 8 --- 100/ 100 =100% 100/ 100 =100% cr1.sl9mo.ip.att.net [12.122.18.33] 0/ 100 = 0% | 9 --- 100/ 100 =100% 100/ 100 =100% cr2.dlstx.ip.att.net [12.122.3.221] 0/ 100 = 0% | 10 --- 100/ 100 =100% 100/ 100 =100% cr1.dlstx.ip.att.net [12.122.1.209] 0/ 100 = 0% | 11 --- 100/ 100 =100% 100/ 100 =100% cr1.phmaz.ip.att.net [12.122.28.182] 0/ 100 = 0% | 12 --- 100/ 100 =100% 100/ 100 =100% tbr1.phmaz.ip.att.net [12.122.22.138] 0/ 100 = 0% | 13 --- 100/ 100 =100% 100/ 100 =100% gbr1.sd2ca.ip.att.net [12.122.2.141] 0/ 100 = 0% | 14 --- 100/ 100 =100% 100/ 100 =100% gar1.sd2ca.ip.att.net [12.123.145.161] 0/ 100 = 0% | 15 --- 100/ 100 =100% 100/ 100 =100% mdf1-gsr12-2-pos-7-0.san2.attens.net [12.122.255.206]