Unable to log into game world

[MLeviP]

This afternoon I got bumped from both my sessions, and now I cannot access any of my characters on either account. I can log into Station.com, and can log into the game right up until I select a character. Then, no matter what character I select, the game crashes to the desktop. Is anyone else having this problem? It doesn't appear to be an account problem, because I can get logged in all the way to the "Select Character" or "Create Character" screens.

[Oniria]

You are not alone.  I am having the exact same problem.  I've tested multiple characters and have tried to fix it (after reading some old support forum posts) by deleting the UI folder and all ui settings for all of my characters, deleting the cache folder, etc., to no avail.  Everything was working fine for several hours before I started having problems, too.

[MLeviP]

<p>Thanks for letting me know that it's at least more than just my PCs.  I'll keep trying periodically and watching the boards - it's odd that there aren't any threads anywhere on this.  I played all morning without problem, but now can't get logged in.  As soon as it starts loading a zone, it crashes.  </p><p>Thanks again for the reply - I appreciate knowing that it's more widespread than just me.  Good luck.</p>

[Kuulei]

<p>I get as far as loading resources on any character I select, then eqII app just closes with no errors.</p><p>Rebooted system and trying a full file scan to see if that helps.  Funny thing is I was on this morning around 8am PDT without any problems whatsoever.</p><p> * ok tried the full file scan and still having issues, getting as far as the name of the zone my character is in, then EQII closes while character is entering the world, no error messages.</p><p>*again tried, this time patching test server, same is happening there too</p>

[Kuulei]

OK its definitely on SOE's end, now I get as far as character entering world, then the invalid Login / password window pops up. Its a problem with SOE server

[Kuulei]

<p>*sigh* now its back to just closing EQII without any error messages and the invalid login /pw window doesn't pop up anymore.</p><p>so much for the pawbuster raid that starts in an hour.</p>

[cpfoa]

<p>OK, got kicked while zoning and ever since, I can't log in. I get as far as character select, then, no matter who I choose and which server....it starts to load the zone and then BAM, I'm out with no explenation! What the heck? You know, if we all asked SOE to reimburse us for lost game time and lost loot due to their issues..they'd go broke. I appologize, but I'm grumpy. It's the weekend and I had plans. *sigh* Lot's of important plans. And this issue has rendered me helpless.</p><p>Gnarlee Noctura</p><p>80 Mystic, 80 Provisioner</p><p>Antonia Bayle</p>

[Kuulei]

I cant seem to fix this issue. I have deleted EQII.exe, the .ini and the recent .ini, cache and login-cache then repatched.  Still not working.  I can get to character select fine and even create a new character.  As with current characters and the newly created one, the game simply closes with no error message and of course no error log to see whats up.  Stops at either cacheing appearances or loading resources.

[MLeviP]

<p>Still unable to connect.  This is VERY odd, because there are so few reports of a problem.  I haven't found a thread on this topic anywhere else, and there doesn't seem to be much buzz about it anywhere.  So either the problem is only affecting a very few people, or people just don't bother posting when this type of thing happens.</p><p>I have two machines, and both failed at the same time - so it doesn't seem very likely to be a problem on this end.  Like a previous poster said, the problem appears to be server-side.  Sometimes I get the invalid login message (after I've already logged in, mind you) and other times it just crashes.  But invariably, for the past 8 hours or so, I haven't been able to log in with any characters on any server.</p>

[MLeviP]

<p>Quick update for others who are having this problem.</p><p>I kept trying the same character over and over again, and eventually got in on one machine.   It's almost like it the launcher kept making a bit farther through the process with each try, and eventually I got in.  </p><p>However, I crashed as soon as I zoned, and I was unable to loot anything while in the game - I just kept getting a "you are too busy to loot" message or something like that.  </p><p>So keep trying the same character again and again and again, and you might get in.  Although if you do, you may not be able to do anything, like me.   </p><p>Good luck - Sony doesn't even seem to be aware of this, so I don't expect anything to be done about it this weekend.  There don't seem to be too many people reporting the problem, so they probably don't even know about it yet.  </p>

[Kuulei]

Well I sent off an email to tech support, not sure they can help much over the weekend. I am at a loss as to why everything was fine yesterday morning, and won't work just 7 hours later.  Let me know how that re-install is doing and if it helped.

[MLeviP]

The re-install didn't work.  I get the same problem - even when completely removing and re-installing the entire application, and waiting through hours of patches to download.  The email from Sony tech support is full of the typical "it's your problem not ours" BS, and my patience is pretty well gone. 

[cpfoa]

Well, there goes my weekend. *sigh* How incredibaly frustrating. I, too, reported this issue, but aside from very generic auto replies, I am getting nowhere. I'm not going to reinstall, as that does not appear to be the solution. I guess I'll just wait til tomorrow and try to reach them again. At least I got in a few hours Satuday morning, before this issue came up. Of course, had I any insight, I might have made those hours count for something more productive. If anyone has any updates... : )

[Kuulei]

I think I found something in common?  2 of us live in South Dakota... bet this whole thing is related to the blizzard and the mass amounts of snow <img src="http://forums.station.sony.com/eq2/images/smilies/2786c5c8e1a8be796fb2f726cca5a0fe.gif" border="0" alt="SMILEY" width="15" height="15" />

[Cpaye]

My wife and I are having problems logging in too.  We live in South Dakota as well.  I called ISP and they said they were not blocking SOE.  Funny. It happened just after the storm.

[refna]

i am having the same problem too, it just happen when it is loading the zone..tried creating a new char, and the problem still exists..sometime it crashes when it is loading resources and it stopped and crashed... sometime it crashes when the words "create zone" appear....

[cpfoa]

<p>Interesting. As a rule, I won't rule any possability out, but I was playing Saturday morning til around noon or so...been all down hill since then : (</p><p>Who do you use? We are on Knology. (admitedly, we've had a lot of problems with them, but usually with e-mail related things.) *shrugs* I just want my game back. Funny, I checked the status of my question with them and said, waiting for customer. Yet, I have contacted them numerous times.</p>

[Cpaye]

<p>We have Knology too.  We went down about noon on Saturday too.</p>

[cpfoa]

OK, too coincidental?So, are we getting any closer then? LOL Well, hey, at the very least, it's cool to have some "neighbors" in the...well at least subscribed to the game. My boss thinks I'm a freak and that no one plays. LOL

[TSR-TrevorG]

If you could post some tracerts and pathpings, it would help us out a lot. Open up the Start menu, choose the Run command, type "command" in the space provided, then hit Enter. If you're using Win2k type "cmd" instead of command. For Vista, "type command" at the search bar on the bottom of the Start Menu. The MS-DOS Prompt window should appear with the prompt, "C:windowsdesktop". For Win98/ME or Win2K/XP/Vista, type the following three DOS commands, one at a time, hitting Enter between each command, and waiting for the prompt to reappear:   tracert guk.everquest2.com   pathping guk.everquest2.com

[Cpaye]

<p>Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops:</p><p>  1     3 ms    <1 ms    <1 ms  192.168.1.1  2    21 ms    19 ms    20 ms  10.5.33.254  3    12 ms    12 ms    13 ms  dhcp-67-158-29-226.bhfc.net [67.158.29.226]  4    26 ms    23 ms    26 ms  66.115.233.113  5    23 ms    40 ms    26 ms  66-231-5-158.hosts.sdnet.net [66.231.5.158]  6    27 ms    25 ms    28 ms  sxfl-border-02.sdnet.net [66.231.25.22]  7    31 ms    28 ms    25 ms  12.125.72.121  8    91 ms   115 ms    94 ms  tbr1.sl9mo.ip.att.net [12.122.82.18]  9    87 ms    90 ms    86 ms  cr1.sl9mo.ip.att.net [12.122.18.33] 10    92 ms    92 ms    92 ms  cr2.dlstx.ip.att.net [12.122.3.221] 11    87 ms    88 ms    86 ms  tbr2.dlstx.ip.att.net [12.122.18.230] 12    92 ms    90 ms    96 ms  tbr2.phmaz.ip.att.net [12.122.10.82] 13    87 ms    89 ms    87 ms  tbr1.phmaz.ip.att.net [12.122.10.193] 14    86 ms    90 ms    86 ms  gbr1.sd2ca.ip.att.net [12.122.2.141] 15    89 ms    90 ms    90 ms  gar1.sd2ca.ip.att.net [12.123.145.161] 16   105 ms    88 ms    90 ms  12.122.255.30 17    86 ms    84 ms    91 ms  63.241.1.246 18    92 ms    93 ms    93 ms  vl20.sdkollsw-2.sonyonline.net [63.241.6.50] 19    91 ms    90 ms    94 ms  sdkeq2-01-01.everquest2.com [199.108.12.33]</p><p>Trace complete.</p><p>Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops:  0  dustin-4e8feb0e.rushmore.com [192.168.1.101]  1  192.168.1.1  2  10.5.33.254  3  dhcp-67-158-29-226.bhfc.net [67.158.29.226]  4  66.115.233.113  5  66-231-5-158.hosts.sdnet.net [66.231.5.158]  6  sxfl-border-02.sdnet.net [66.231.25.22]  7  12.125.72.121  8  tbr1.sl9mo.ip.att.net [12.122.82.18]  9  cr1.sl9mo.ip.att.net [12.122.18.33] 10  cr2.dlstx.ip.att.net [12.122.3.221] 11  tbr2.dlstx.ip.att.net [12.122.18.230] 12  tbr2.phmaz.ip.att.net [12.122.10.82] 13  tbr1.phmaz.ip.att.net [12.122.10.193] 14  gbr1.sd2ca.ip.att.net [12.122.2.141] 15  gar1.sd2ca.ip.att.net [12.123.145.161] 16  12.122.255.30 17  63.241.1.246 18  vl20.sdkollsw-2.sonyonline.net [63.241.6.50] 19  sdkeq2-01-01.everquest2.com [199.108.12.33]</p><p>Computing statistics for 475 seconds...            Source to Here   This Node/LinkHop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address  0                                           dustin-4e8feb0e.rushmore.com [192.168.1.101]                                0/ 100 =  0%   |  1   18ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.1                                0/ 100 =  0%   |  2  ---     100/ 100 =100%   100/ 100 =100%  10.5.33.254                                0/ 100 =  0%   |  3   38ms     1/ 100 =  1%     1/ 100 =  1%  dhcp-67-158-29-226.bhfc.net [67.158.29.226]                                0/ 100 =  0%   |  4   64ms     0/ 100 =  0%     0/ 100 =  0%  66.115.233.113                                0/ 100 =  0%   |  5   53ms     0/ 100 =  0%     0/ 100 =  0%  66-231-5-158.hosts.sdnet.net [66.231.5.158]                                0/ 100 =  0%   |  6   42ms     0/ 100 =  0%     0/ 100 =  0%  sxfl-border-02.sdnet.net [66.231.25.22]                                0/ 100 =  0%   |  7   40ms     0/ 100 =  0%     0/ 100 =  0%  12.125.72.121                                0/ 100 =  0%   |  8  ---     100/ 100 =100%   100/ 100 =100%  tbr1.sl9mo.ip.att.net [12.122.82.18]                                0/ 100 =  0%   |  9  ---     100/ 100 =100%   100/ 100 =100%  cr1.sl9mo.ip.att.net [12.122.18.33]                                0/ 100 =  0%   | 10  ---     100/ 100 =100%   100/ 100 =100%  cr2.dlstx.ip.att.net [12.122.3.221]                                0/ 100 =  0%   | 11  ---     100/ 100 =100%   100/ 100 =100%  tbr2.dlstx.ip.att.net [12.122.18.230]                                0/ 100 =  0%   | 12  ---     100/ 100 =100%   100/ 100 =100%  tbr2.phmaz.ip.att.net [12.122.10.82]                                0/ 100 =  0%   | 13  ---     100/ 100 =100%   100/ 100 =100%  tbr1.phmaz.ip.att.net [12.122.10.193]                                0/ 100 =  0%   | 14  ---     100/ 100 =100%   100/ 100 =100%  gbr1.sd2ca.ip.att.net [12.122.2.141]                                0/ 100 =  0%   | 15  ---     100/ 100 =100%   100/ 100 =100%  gar1.sd2ca.ip.att.net [12.123.145.161]                                0/ 100 =  0%   | 16  ---     100/ 100 =100%   100/ 100 =100%  12.122.255.30                                0/ 100 =  0%   | 17  100ms     1/ 100 =  1%     1/ 100 =  1%  63.241.1.246                                0/ 100 =  0%   | 18  133ms     0/ 100 =  0%     0/ 100 =  0%  vl20.sdkollsw-2.sonyonline.net [63.241.6.50]                                0/ 100 =  0%   | 19  115ms     0/ 100 =  0%     0/ 100 =  0%  sdkeq2-01-01.everquest2.com [199.108.12.33]</p><p>Trace complete.</p><p>Does this help?</p>

[cpfoa]

<p>I'm not sure I can help with that. My husband usually does all that but we have conflicting schedules. Further, since I am unsure what I am seeing, I am leary to post it., still..I'm not seing the prompts I "should" be seeing. I'm trying : )</p><p>Plus that said three following DOS commands, but I see two things, unless I don't know what I'm looking at :/</p>

[Cpaye]

<cite>cpfoa wrote:</cite><blockquote>OK, too coincidental?So, are we getting any closer then? LOL Well, hey, at the very least, it's cool to have some "neighbors" in the...well at least subscribed to the game. My boss thinks I'm a freak and that no one plays. LOL</blockquote>LOL. I have a friend at work who doesn't play, but want's a toon update once a week.

[Cpaye]

I probably just posted a direct route to my computer

[cpfoa]

Now, how did you get that in here? It doesn't copy?

[Cpaye]

Ctrl+C and then Ctrl+V. I'm the king of copy and paste <img src="http://forums.station.sony.com/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" width="15" height="15" />

[cpfoa]

Wow..may be evident as to why..but I just realized it says "Nebie" under my name. *ouch*

[Cpaye]

LOL. I didn't notice until you pointed it out

[cpfoa]

<p><a href="http://forums.station.sony.com/eq2/forums/list.m?category_id=45" rel="nofollow" target="_blank">http://forums.station.sony.com/eq2/...?category_id=45</a></p><p>nope...that's not working either...it's pulling the last thing I copied</p>

[Cpaye]

<p>You have to highlight the DOS prompt window stuff, first. Then Ctrl+C</p>

[cpfoa]

well, I tried to use the mouse to highlight it all..that didn't work. Then I right clicked and hit select all..that highlights antil I try to copy the portion, then the highlight drops off and I'm back to square one

[Cpaye]

<p>Bad info, <b>TSR-TrevorG?</b></p>

[Cpaye]

<p>With any luck, the info I copied and pasted will help tech support (since we're on the same provider)</p>

[cpfoa]

<p>Microsoft(R) Windows DOS(C)Copyright Microsoft Corp 1990-2001.</p><p>C:DOCUME~1SUGARB~1>tracert guk.everquest2.com</p><p>Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops:</p><p>  1     1 ms     1 ms    <1 ms  dhcp-209-159-211-158.bhfc.net [209.159.211.158]</p><p>  2    20 ms    21 ms    18 ms  10.5.33.254  3    21 ms    15 ms    20 ms  dhcp-67-158-29-226.bhfc.net [67.158.29.226]  4    37 ms    28 ms    28 ms  66.115.233.113  5    29 ms    30 ms    32 ms  66-231-5-158.hosts.sdnet.net [66.231.5.158]  6    29 ms    30 ms    27 ms  sxfl-border-02.sdnet.net [66.231.25.22]  7    33 ms    42 ms    32 ms  12.125.72.121  8    98 ms   102 ms   101 ms  tbr1.sl9mo.ip.att.net [12.122.82.18]  9    95 ms    93 ms    94 ms  cr1.sl9mo.ip.att.net [12.122.18.25] 10    99 ms   100 ms    98 ms  cr1.la2ca.ip.att.net [12.122.28.185] 11    99 ms    93 ms    97 ms  cr2.la2ca.ip.att.net [12.122.2.166] 12   115 ms    97 ms    98 ms  tbr2.la2ca.ip.att.net [12.122.19.206] 13    96 ms    95 ms    95 ms  gbr2.sd2ca.ip.att.net [12.122.2.121] 14    98 ms    94 ms    97 ms  gar1.sd2ca.ip.att.net [12.123.145.165] 15    95 ms   100 ms    98 ms  12.122.255.30 16    95 ms    95 ms    97 ms  63.241.1.246 17   100 ms   101 ms    98 ms  vl20.sdkollsw-2.sonyonline.net [63.241.6.50] 18    97 ms   100 ms   116 ms  sdkeq2-01-01.everquest2.com [199.108.12.33]</p><p>Trace complete.</p><p>C:DOCUME~1SUGARB~1>pathping guk.everquest2.com</p><p>Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops:  0  kimita.rushmore.com [192.168.15.100]  1  dhcp-209-159-211-158.bhfc.net [209.159.211.158]  2  10.5.33.254  3  dhcp-67-158-29-226.bhfc.net [67.158.29.226]  4  66.115.233.113  5  66-231-5-158.hosts.sdnet.net [66.231.5.158]  6  sxfl-border-02.sdnet.net [66.231.25.22]  7  12.125.72.121  8  tbr1.sl9mo.ip.att.net [12.122.82.18]  9  cr1.sl9mo.ip.att.net [12.122.18.25] 10  cr1.la2ca.ip.att.net [12.122.28.185] 11  cr2.la2ca.ip.att.net [12.122.2.166] 12  tbr2.la2ca.ip.att.net [12.122.19.206] 13  gbr2.sd2ca.ip.att.net [12.122.2.121] 14  gar1.sd2ca.ip.att.net [12.123.145.165] 15  12.122.255.30 16  63.241.1.246 17  vl20.sdkollsw-2.sonyonline.net [63.241.6.50] 18  sdkeq2-01-01.everquest2.com [199.108.12.33]</p><p>Computing statistics for 450 seconds...            Source to Here   This Node/LinkHop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address  0                                           kimita.rushmore.com [192.168.15.100]                                0/ 100 =  0%   |  1  ---     100/ 100 =100%   100/ 100 =100%  dhcp-209-159-211-158.bhfc.net [209.159.211.158]                                0/ 100 =  0%   |  2  ---     100/ 100 =100%   100/ 100 =100%  10.5.33.254                                0/ 100 =  0%   |  3   18ms     0/ 100 =  0%     0/ 100 =  0%  dhcp-67-158-29-226.bhfc.net [67.158.29.226]                                0/ 100 =  0%   |  4   36ms     0/ 100 =  0%     0/ 100 =  0%  66.115.233.113                                0/ 100 =  0%   |  5   35ms     0/ 100 =  0%     0/ 100 =  0%  66-231-5-158.hosts.sdnet.net [66.231.5.158]                                0/ 100 =  0%   |  6   30ms     0/ 100 =  0%     0/ 100 =  0%  sxfl-border-02.sdnet.net [66.231.25.22]                                0/ 100 =  0%   |  7   33ms     0/ 100 =  0%     0/ 100 =  0%  12.125.72.121                                0/ 100 =  0%   |  8  ---     100/ 100 =100%   100/ 100 =100%  tbr1.sl9mo.ip.att.net [12.122.82.18]                                0/ 100 =  0%   |  9  ---     100/ 100 =100%   100/ 100 =100%  cr1.sl9mo.ip.att.net [12.122.18.25]                                0/ 100 =  0%   | 10  ---     100/ 100 =100%   100/ 100 =100%  cr1.la2ca.ip.att.net [12.122.28.185]                                0/ 100 =  0%   | 11  ---     100/ 100 =100%   100/ 100 =100%  cr2.la2ca.ip.att.net [12.122.2.166]                                0/ 100 =  0%   | 12  ---     100/ 100 =100%   100/ 100 =100%  tbr2.la2ca.ip.att.net [12.122.19.206]                                0/ 100 =  0%   | 13  ---     100/ 100 =100%   100/ 100 =100%  gbr2.sd2ca.ip.att.net [12.122.2.121]                                0/ 100 =  0%   | 14  ---     100/ 100 =100%   100/ 100 =100%  gar1.sd2ca.ip.att.net [12.123.145.165]                                0/ 100 =  0%   | 15  ---     100/ 100 =100%   100/ 100 =100%  12.122.255.30                                0/ 100 =  0%   | 16   99ms     0/ 100 =  0%     0/ 100 =  0%  63.241.1.246                                0/ 100 =  0%   | 17  102ms     0/ 100 =  0%     0/ 100 =  0%  vl20.sdkollsw-2.sonyonline.net [63.241.6.50]                                0/ 100 =  0%   | 18   99ms     0/ 100 =  0%     0/ 100 =  0%  sdkeq2-01-01.everquest2.com [199.108.12.33]</p><p>Trace complete.</p><p>C:DOCUME~1SUGARB~1>^C</p><p>C:DOCUME~1SUGARB~1>^C</p><p>C:DOCUME~1SUGARB~1>^P</p>

[cpfoa]

<p>OK, trick...right click to select all, that takes the place of ctr c, so then simply post and ctrl v</p><p>yay</p>

[Cpaye]

It's so weird that we're having the same issue using the same ISP.  I called them and they said they are not blocking SOE. I don't know what's going on.

[cpfoa]

I don't know...but I hope we can resolve this

[TSR-TrevorG]

You can also try this if you are unable to mark and copy the data.ipconfig /all > c:eq2info.txt tracert guk.everquest2.com >> c:eq2info.txtpathping guk.everquest2.com >> c:eq2info.txt************************************* ***************The first command will create a text file in your C: drive. After you run the other two commands it will update the file with the info with which you can then copy and paste like manwich did.  Definitely not bad info. :p

[pchan126]

I've been having the same problem for about a week now.What kind of internet connection do you have? I've got an ADSL connection with PPPoE login in Taiwan, and I was afraid that it might be the cause of my problems. Theres another thread with people having this problem but it looks like most of them are in Asia like me, so they probably have PPPoE connections as well.Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops:  1    46 ms    44 ms    46 ms  211-78-222-113.static.[Removed for Content].net.tw [211.78.222.113]  2    45 ms    44 ms    44 ms  10.36.21.33  3    46 ms    42 ms    45 ms  60-199-6-109.static.[Removed for Content].net.tw [60.199.6.109]  4    42 ms    49 ms    45 ms  60-199-6-70.static.[Removed for Content].net.tw [60.199.6.70]  5    48 ms    44 ms    44 ms  60-199-6-226.static.[Removed for Content].net.tw [60.199.6.226]  6    44 ms    43 ms    44 ms  61.58.33.201  7    47 ms    49 ms    49 ms  xe-0-0-0.r20.taiptw01.tw.bb.gin.ntt.net [61.58.32.177]  8    75 ms    83 ms    79 ms  p16-0-2-1.r21.tokyjp01.jp.bb.gin.ntt.net [129.250.4.201]  9   192 ms    95 ms    82 ms  as-0.r20.tokyjp01.jp.bb.gin.ntt.net [129.250.4.217] 10   189 ms   221 ms   188 ms  te-3-1.car4.SanJose1.Level3.net [4.68.111.249] 11   246 ms    86 ms   186 ms  ge-1-1-0-79.bbr1.SanJose1.Level3.net [4.68.18.65] 12   226 ms   195 ms   211 ms  xe-0.level3.lsanca03.us.bb.gin.ntt.net [129.250.8.182] 13   198 ms   207 ms   207 ms  ge-4-2-0-89.bbr1.LosAngeles1.Level3.net [4.68.20.129] 14   198 ms   206 ms   228 ms  as-2-0.mp2.SanDiego1.Level3.net [64.159.1.138] 15   201 ms   199 ms   200 ms  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 16   207 ms   197 ms   200 ms  sdkeq2-01-01.everquest2.com [199.108.12.33]Trace complete.Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops:  0  paul-726e05fc54 [124.9.128.248]  1  211-78-222-113.static.[Removed for Content].net.tw [211.78.222.113]  2  10.36.21.33  3  60-199-6-109.static.[Removed for Content].net.tw [60.199.6.109]  4  60-199-6-70.static.[Removed for Content].net.tw [60.199.6.70]  5  60-199-6-226.static.[Removed for Content].net.tw [60.199.6.226]  6  61.58.33.21  7  xe-0-0-0.r20.taiptw01.tw.bb.gin.ntt.net [61.58.32.177]  8  as-0.r20.tokyjp01.jp.bb.gin.ntt.net [129.250.4.217]  9  as-0.r21.lsanca03.us.bb.gin.ntt.net [129.250.3.145] 10  as-1.r20.lsanca03.us.bb.gin.ntt.net [129.250.3.201] 11  ae-4.r21.osakjp01.jp.bb.gin.ntt.net [129.250.4.58] 12  as-1-0.mp1.SanDiego1.Level3.net [64.159.1.29] 13  ge-4-2-0-89.bbr1.LosAngeles1.Level3.net [4.68.20.129] 14  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 15  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 16  as-2-0.mp2.SanDiego1.Level3.net [64.159.1.138] 17  sdkeq2-01-01.everquest2.com [199.108.12.33]Computing statistics for 425 seconds...            Source to Here   This Node/LinkHop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address  0                                           paul-726e05fc54 [124.9.128.248]                                0/ 100 =  0%   |  1   46ms     0/ 100 =  0%     0/ 100 =  0%  211-78-222-113.static.[Removed for Content].net.tw [211.78.222.113]                                0/ 100 =  0%   |  2   46ms     0/ 100 =  0%     0/ 100 =  0%  10.36.21.33                                0/ 100 =  0%   |  3   50ms     0/ 100 =  0%     0/ 100 =  0%  60-199-6-109.static.[Removed for Content].net.tw [60.199.6.109]                                0/ 100 =  0%   |  4   46ms     0/ 100 =  0%     0/ 100 =  0%  60-199-6-70.static.[Removed for Content].net.tw [60.199.6.70]                                0/ 100 =  0%   |  5   47ms     0/ 100 =  0%     0/ 100 =  0%  60-199-6-226.static.[Removed for Content].net.tw [60.199.6.226]                                0/ 100 =  0%   |  6   47ms     0/ 100 =  0%     0/ 100 =  0%  61.58.33.21                                0/ 100 =  0%   |  7   46ms     0/ 100 =  0%     0/ 100 =  0%  xe-0-0-0.r20.taiptw01.tw.bb.gin.ntt.net [61.58.32.177]                                0/ 100 =  0%   |  8   80ms     0/ 100 =  0%     0/ 100 =  0%  as-0.r20.tokyjp01.jp.bb.gin.ntt.net [129.250.4.217]                                0/ 100 =  0%   |  9  193ms     0/ 100 =  0%     0/ 100 =  0%  as-0.r21.lsanca03.us.bb.gin.ntt.net [129.250.3.145]                                0/ 100 =  0%   | 10  211ms     0/ 100 =  0%     0/ 100 =  0%  as-1.r20.lsanca03.us.bb.gin.ntt.net [129.250.3.201]                                0/ 100 =  0%   | 11   88ms     0/ 100 =  0%     0/ 100 =  0%  ae-4.r21.osakjp01.jp.bb.gin.ntt.net [129.250.4.58]                                0/ 100 =  0%   | 12  219ms     0/ 100 =  0%     0/ 100 =  0%  as-1-0.mp1.SanDiego1.Level3.net [64.159.1.29]                                0/ 100 =  0%   | 13  206ms     0/ 100 =  0%     0/ 100 =  0%  ge-4-2-0-89.bbr1.LosAngeles1.Level3.net [4.68.20.129]                                0/ 100 =  0%   | 14  217ms    22/ 100 = 22%    22/ 100 = 22%  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]                                0/ 100 =  0%   | 15  212ms    31/ 100 = 31%    31/ 100 = 31%  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]                                0/ 100 =  0%   | 16  216ms     0/ 100 =  0%     0/ 100 =  0%  as-2-0.mp2.SanDiego1.Level3.net [64.159.1.138]                               37/ 100 = 37%   | 17  201ms    37/ 100 = 37%     0/ 100 =  0%  sdkeq2-01-01.everquest2.com [199.108.12.33]

[cpfoa]

well, I think I got it just then, didn't I?

[TSR-TrevorG]

Well looks like my 1337 posting skills are not up to par with you guys now <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> You're posting way faster then I can read. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />ANy how you both have the same issue on ATT<span class="postbody">8  ---     100/ 100 =100%   100/ 100 =100%  tbr1.sl9mo.ip.att.net [12.122.82.18]                                0/ 100 =  0%   |  9  ---     100/ 100 =100%   100/ 100 =100%  cr1.sl9mo.ip.att.net [12.122.18.33]                                0/ 100 =  0%   | 10  ---     100/ 100 =100%   100/ 100 =100%  cr2.dlstx.ip.att.net [12.122.3.221]                                0/ 100 =  0%   | 11  ---     100/ 100 =100%   100/ 100 =100%  tbr2.dlstx.ip.att.net [12.122.18.230]                                0/ 100 =  0%   | 12  ---     100/ 100 =100%   100/ 100 =100%  tbr2.phmaz.ip.att.net [12.122.10.82]                                0/ 100 =  0%   | 13  ---     100/ 100 =100%   100/ 100 =100%  tbr1.phmaz.ip.att.net [12.122.10.193]                                0/ 100 =  0%   | 14  ---     100/ 100 =100%   100/ 100 =100%  gbr1.sd2ca.ip.att.net [12.122.2.141]                                0/ 100 =  0%   | 15  ---     100/ 100 =100%   100/ 100 =100%  gar1.sd2ca.ip.att.net [12.123.145.]////////////////////////////////////////////////||||||||||\\\\\\\\\\\\\\\\\\\\\\\</span><span class="postbody"> 8  ---     100/ 100 =100%   100/ 100 =100%  tbr1.sl9mo.ip.att.net [12.122.82.18]                                0/ 100 =  0%   |  9  ---     100/ 100 =100%   100/ 100 =100%  cr1.sl9mo.ip.att.net [12.122.18.25]                                0/ 100 =  0%   | 10  ---     100/ 100 =100%   100/ 100 =100%  cr1.la2ca.ip.att.net [12.122.28.185]                                0/ 100 =  0%   | 11  ---     100/ 100 =100%   100/ 100 =100%  cr2.la2ca.ip.att.net [12.122.2.166]                                0/ 100 =  0%   | 12  ---     100/ 100 =100%   100/ 100 =100%  tbr2.la2ca.ip.att.net [12.122.19.206]                                0/ 100 =  0%   | 13  ---     100/ 100 =100%   100/ 100 =100%  gbr2.sd2ca.ip.att.net [12.122.2.121]                                0/ 100 =  0%   | 14  ---     100/ 100 =100%   100/ 100 =100%  gar1.sd2ca.ip.att.net [12.123.145.165]                                0/ 100 =  0%   | 15  ---     100/ 100 =100%   100/ 100 =100%  12.122.255.30</span><span class="postbody"> All of these are showing 100% packet loss on 100 packets being sent. Something is definitely going on with ATT right now.  If you can get a different IP address, you will hopefully be routed through another way</span>

[TSR-TrevorG]

<span class="genmed"><span style="color: #3366ff;">Tammarion please PM CSR-DanT with your Stationname</span><b><span style="color: #3366ff;"></span></b></span>

[cpfoa]

I saw that thred too. I have a feeling it's not the same issue, but then I have already displayed my lack of tech knowledge : )

[cpfoa]

I don't use ATT

[Cpaye]

Neither do we

[TSR-TrevorG]

You may not, but you are being routed through ATT.  Your ISP would need to call up them up and correct this issue.  Coming from an ex-ISP techie, I would not tell them it was for a game, but for a business/school related issue.  Most ISPs will shut you down as soon as you mention game. You can just give them the server IP address rather then then full name (ie <span class="postbody">199.108.12.33 instead of guk.everquest2.com). request a new IP, as you are probably on a dynmaic IP rather then static IP.  Sometimes you can get a new IP by just power-cycling the modem for about 5 mins.PChan Im looking into yours now, as your tests came back good.</span>

[cpfoa]

*sigh* greek

[pchan126]

I should be PMing <span class="postbody">TSR-DanT right? CSR-DanT doesn't seem to exist.</span>

[Cpaye]

<p>Hehe, yeah</p>

[Cpaye]

<b>TSR-TrevorG, do I need to request a new address on my wife's computer as well? Or will one do?</b>

[TSR-TrevorG]

 Lets say I live at 123 First St.  Everyday I go to the local pub which is a few miles away. I walk to the pub each time, and I have to go through the parking lot of Ralph's to get there. One day the security offices at Ralph's stop me from using the paraking lot to get to my pub.  I don't know how else to get to the pub, so I have 2 choices.1) decide to move to 987 Third St, which will let me take a different path to my pub.  2) call my landlord and have them caall Ralphs to let them know I am having problems and let me through.ATT is Ralphs parking lot in this scenario and my landlord is your ISPI hope this makes some sense.

[TSR-TrevorG]

<cite>Man Witch wrote:</cite><blockquote><b>TSR-TrevorG, do I need to request a new address on my wife's computer as well? Or will one do?</b></blockquote>Your IP addresses behind the modem do not matter, only the modems IP.  Once that changes, you should both be okay. Generally your internal (behind the mdoem) IP will be a 192.168.x.x, where x is some number from 1-255.

[TSR-TrevorG]

<cite>Tammarion@Everfrost wrote:</cite><blockquote>I should be PMing <span class="postbody">TSR-DanT right? CSR-DanT doesn't seem to exist.</span></blockquote>lol, yes TSR- DanT is correct.  Sorry I goofed that one.

[cpfoa]

<p>I understand the scenario..I don't understand how to fix it, ie what to say, how to lie, what words to use..if I can't tell them I can't play EQ, I don't know what to tell them</p>

[TSR-DanielH]

<cite>Man Witch wrote:</cite><blockquote><b>TSR-TrevorG, do I need to request a new address on my wife's computer as well? Or will one do?</b></blockquote><p>Are they both using the same connection through a router?  If so, getting a new IP from your ISP will change both computers automatically.  </p><p> ...and Trevor, your analogy made me thirsty <img src="http://forums.station.sony.com/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" width="15" height="15" /></p>

[TSR-TrevorG]

<img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />Just tell them you have a school/work program that is having problems connecting to its server.  There is no need to get into more detail.

[cpfoa]

<p>but if they ask me what the program is? I just call my ISP and tell them I need a new IP..they'll ask, I'm sure</p>

[Cpaye]

I just tried to get a new address and they said it's nothing they can fix.  If I unplug everthing I should get a new IP address automatically.

[TSR-TrevorG]

Lets hope, but if the tier 1 you spoke with cannot do that.  I would request a tier 2 or higher.

[Cpaye]

I already tried unplugging everything. It didn't work.  The guy said to power down everything for a couple of days.  A COUPLE OF DAYS?

[TSR-DanielH]

<cite>Man Witch wrote:</cite><blockquote>I already tried unplugging everything. It didn't work.  The guy said to power down everything for a couple of days.  A COUPLE OF DAYS?</blockquote>I find that 30 minutes is usually sufficient to completely power cycle a modem

[cpfoa]

<p>So, on the assumation that this might work, unplugged, shut down and wait? Or shutdown, unplug and wait? or unplug, plug back in then shut down and wait?</p>

[TSR-TrevorG]

There is no need to turn of your PC.  Just the modem.

[Cpaye]

This is crazy. I can get to the internet, just not into the game

[Bushes]

I've been having this same problem also, except it only started today. No ATT in my case though, cox.net is the culprit here.Except for the occasional hang of a website, it hasn't affected my web browsing or anything else - only zoning eq2. =(

[TSR-TrevorG]

Make sure the following ports are open on your router/modem.port 80 is for internet browsing UDP connections are initiated from the EverQuest II client on UDP ports 9100, and UDP ports in the range 32800-33000. Additionally, ICMP messages type 0 (echo reply), 3 (unreachable), 8 (echo request) and 11 (expired) should be permitted bi-directionally between the client PC and the EverQuest II servers.

[Cpaye]

How do I do that?

[TSR-TrevorG]

If your modem/router is provided by your ISP, call them to have them assist you.  If not, then you will have to call the router  manufacturer.  You can try <a href="http://portforward.com/" target="_blank" rel="nofollow">http://portforward.com/</a> as well.I am sorry we just do not support routers.

[cpfoa]

<p>well, crap, almost 4 years of ply..and now it's over? I know, I know, that sounds drastic, but I just don't know what to do now</p>

[TSR-TrevorG]

If you are unable to call the ISP to check for ports or get a new IP address, or even the router manufacturer I do apologize, but there is not much else I can do for you cpfoa.

[cpfoa]

<p>I understand there isn't much else you can do, but beyond this, that help I evidentally require is beyond my personal knowledge. I don't know how to get the help I need :/</p>

[cpfoa]

OK, stupid question..I'm full of em....I am new to forums, obviously.If I sent a pm to someone, where does the reply show?

[TSR-DanielH]

<cite>cpfoa wrote:</cite><blockquote>OK, stupid question..I'm full of em....I am new to forums, obviously.If I sent a pm to someone, where does the reply show?</blockquote>You can find your inbox right next to the 'logout' button in the top right corner of the screen.  It should be listed as 'Private Messeges'.  Any response would be found in that inbox.

[cpfoa]

OK, thanks

[Kuulei]

<p>ok talked to Knology, yes they lease from ATT and if its on ATT's end, "its out of our hands"</p><p>they want me to copy and paste from this thread and email to thier support, claiming I was the first call with this problem <img src="http://forums.station.sony.com/eq2/images/smilies/e78feac27fa924c4d0ad6cf5819f3554.gif" border="0" alt="SMILEY" width="15" height="15" /></p><p> I sent an email to them showing my 100% packet loss along with my canyouseeme.org results showing my inability to connect to any ports <img src="http://forums.station.sony.com/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" width="15" height="15" />  Maybe it will get fixed.. some day.. maybe when I get back from my 2 week vacation in SoCal!</p>

[Bushes]

<p>After a great number of attempts, I was finally able to finish loading without the app disappearing, and I can verify that the "you are too busy to" (bank/merchant) message is reproducable.I have also noticed that I cannot see any guild events or guild bank log transactions.</p><p>Any idea what would cause these problems? To me, that says there has to be more to it than some packet loss along the chain...</p>

[refna]

wrong post

[TSR-TrevorG]

Bushes have you power cycled the modem/router all ready as well?

[Bushes]

<p>Yes, I unplugged the modem for 30 minutes as you instructed.I have also tried a full file scan, I've defragged, I've released and renewed my IP, and I've tried a system restore to a few days prior to the problem. Still having the same problem.</p>

[TSR-TrevorG]

Are you using a custom UIs?  If so revert back to the default, and give it a try.  If that fails please open ups a support ticket and PM  Dan H or myself your incident number.

[Bushes]

I use Profit UI. Deleted it, still get the same thing.

[cpfoa]

Awe,still no happy news for me. If only the account hadn't posted the exact day this issue popped up. I sure do miss the game. No point in canceling, I've already paid for the month..and so far, I've played about 2 to 3 hours in the month. I just don't know what else to do.

[Bushes]

Just looking at some other threads, looks to be a growing problem. As more information becomes available I'm sure they'll find the cause of the problem.

[Cpaye]

<p>I called my ISP again today.  I ordered a static ISP address. Maybe that will fix it?</p>

[Cpaye]

Also, I had my brother log in to my account to see if was my account.  He was able to get in on my toon.

[TSR-TrevorG]

<cite>Man Witch wrote:</cite><blockquote><p>I called my ISP again today.  I ordered a static ISP address. Maybe that will fix it?</p></blockquote>The static will work if it routes you properly like it did before your IP changed to the current one you have.  If it fails still, you will have to request another static IP.

[Kuulei]

<p>I am getting nowhere</p><p>looks like I will have to go dial-up to get online *cringes*</p>

[cpfoa]

<p>OK, dial up? I feel for you..that was only 5 years ago for me, but I recall it well. (Of course, that was before I did anything other than IM and e-mail) As far as static Ip's and the other things mentioned last night....I don't know what any of that means, so it seems I am still S.O.L. I will not give up though. At least, not for this month : )</p><p>I appreciate the player updates..makes me feel less alone : )</p>

[cpfoa]

OK, semi on topic; now that we have established that there are several accounts in SD...anyone on AB or BB? Just curious while I await a successful log in again : )

[Bushes]

<p>Question for Man Witch - Is your brother on the same ISP/routing path as you, by chance?What I'm getting at is this - If the problem is the 100% packet loss along the chain, then it should be the same for him, thus not letting him in game on your account. If the problem is a file we have or some hardware conflict etc, then the packet loss is meaningless.</p><p>My guild uses a Ventrilo server, and I just pathpinged that... same 100% packet loss at the same place as guk.everquest2.com shows, but I've been in it all night without any interruptions, just listening to them raid while I'm stuck not being able to log in. =*(</p>

[Bushes]

I'm RI and Bazaar/ Lucan servers.

[Cpaye]

My brother does not have the same ISP.  It's not offered where he lives.

[TSR-TrevorG]

It is not a server issue, its a routing issue.  Something odd is going on with ATT it seems.  All of the pathpings I am getting in PMs and posted on the forums are getting 100% packet loss on their servers currently.

[Bushes]

<p>Yes, except I'm not routed through ATT. I *do* have 100% packet loss along the chain though...</p><p>Microsoft Windows XP [Version 5.1.2600](C) Copyright 1985-2001 Microsoft Corp.</p><p>C:Documents and SettingsAdministrator>pathping guk.everquest2.com</p><p>Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops:  0  chad-usoasf2w5i.ri.cox.net [68.14.2.136]  1  10.1.88.1  2  68.9.9.17  3  ip68-9-7-128.ri.ri.cox.net [68.9.7.128]  4  provdsrj02-ge600.0.rd.ri.cox.net [68.9.14.109]  5  ashbbbrj01-ae0.0.r2.as.cox.net [68.1.0.220]  6  vl851.sdtermbr-1.sonyonline.net [64.37.144.165]  7  vl831.sdkollsw-1.sonyonline.net [64.37.144.82]  8  sdkeq2-01-01.everquest2.com [199.108.12.33]</p><p>Computing statistics for 200 seconds...            Source to Here   This Node/LinkHop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address  0                                           chad-usoasf2w5i.ri.cox.net [68.14.2.136]                                0/ 100 =  0%   |  1    5ms     0/ 100 =  0%     0/ 100 =  0%  10.1.88.1                                0/ 100 =  0%   |  2    6ms     0/ 100 =  0%     0/ 100 =  0%  68.9.9.17                                0/ 100 =  0%   |  3    8ms     0/ 100 =  0%     0/ 100 =  0%  ip68-9-7-128.ri.ri.cox.net [68.9.7.128]                                0/ 100 =  0%   |  4    7ms     0/ 100 =  0%     0/ 100 =  0%  provdsrj02-ge600.0.rd.ri.cox.net [68.9.14.109]                                0/ 100 =  0%   |  5  ---     100/ 100 =100%   100/ 100 =100%  ashbbbrj01-ae0.0.r2.as.cox.net [68.1.0.220]                                0/ 100 =  0%   |  6   91ms     0/ 100 =  0%     0/ 100 =  0%  vl851.sdtermbr-1.sonyonline.net [64.37.144.165]                                0/ 100 =  0%   |  7   91ms     0/ 100 =  0%     0/ 100 =  0%  vl831.sdkollsw-1.sonyonline.net [64.37.144.82]                                0/ 100 =  0%   |  8   83ms     0/ 100 =  0%     0/ 100 =  0%  sdkeq2-01-01.everquest2.com [199.108.12.33]</p><p>Trace complete.</p><p>But if that was the problem, or the lone problem anyway, wouldn't it be constant for everything? If I pathping nbc.com I get 100% packet loss along the chain, but I can view their website without any problems. If I pathping my guild's Ventrilo server it routes through that same "ashbbbrj01" above, with the same 100% packet loss, yet I can connect to and use it without any interruptions for hours on end.</p>

[TSR-TrevorG]

Yes for your loss on <span class="postbody">5  ---     100/ 100 =100%   100/ 100 =100%  ashbbbrj01-ae0.0.r2.as.cox.net [68.1.0.220]I am not sure why Cox is blocking the data.  It could be a number of reasons.  I will have to go over the data I have on your connection and system and see if there is anything I missed.</span>

[Bushes]

Any new updates/ideas?

[cpfoa]

LOL, will refrain from what I see as an obvious joke *blushes* I sure appreciate all the input Trevor et all....I don't know what to do from here tho. I don't know who, or how to talk to the next set of support I need. If I am forced to return to a life of domesticity, surely I will perish. LOL

[cpfoa]

<p>I got nothing Bushes. My husband worked on it last night but I was asleep, so I don't know where he got with that..said he was waiting on an email *shrugs* I want in...</p>

[Bushes]

Think it's worth completely removing the game from my computer and reinstalling?

[TSR-TrevorG]

I cannot see anything in what you have posted so far that would stop you from connecting, unless it is a firewall on your modem.

[Bushes]

That miraculously appeared overnight? I've had the same modem for at least 4 years, and this is the only application having any issues. Only firewall I have running in the windows one, and disabling that did not help matters. I don't run any antivirus programs.I think I'm going to try and connect my old computer to the internet, and see about updating eq2 and maybe it will work. I guess that can't hurt to try.

[Bushes]

Alright, we can throw all the routing problems out the window as of now.I'm in game right now, on the same ISP/modem, different computer. I had to change ethernet cables for it to work though, I don't know if a bad cable could have caused the problem.For what it's worth, I tried a pathping, same 100% packet loss in the same place, yet no connection problem....

[Silvanis Noctura]

<p>based on what i am seeing, we are connecting. the game is just dumping before we fully enter the game world, ie the ui being fully loaded, for example, the guild motd loads in the chat window, as does the journal helper. it seems like when we reach the point of actually being able to interact with the game is when the system aborts. i think i'll just start deleting random files one at a time and attempting to login after each one, and see if i can login that way. obviously the issue is not the client itself, but perhaps one of the files it calls got corrupted.</p>

[Silvanis Noctura]

Bushes, i wonder if you'd be so kind as to do a registry comparison between those two pc's, as pertains to eq2. might be helpful

[TSR-DanielH]

<cite>Silvanis Noctura wrote:</cite><blockquote><p>based on what i am seeing, we are connecting. the game is just dumping before we fully enter the game world, ie the ui being fully loaded, for example, the guild motd loads in the chat window, as does the journal helper. it seems like when we reach the point of actually being able to interact with the game is when the system aborts. i think i'll just start deleting random files one at a time and attempting to login after each one, and see if i can login that way. obviously the issue is not the client itself, but perhaps one of the files it calls got corrupted.</p></blockquote>If you think a file may be corrupt, I would recommend deleting the files listed below.cache foldereq2_recent.inieq2_default.iniEverQuest2.exee q2.iniAs well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.iniTo do this, please follow these directions: 1. First look for your EverQuest II directory. You can find the directory in the default directory:2. Click on MY COMPUTERC<img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />RIVEPROGRAM FILESSONYEVERQUEST II3. Next look for any files explained above and delete them. 4. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.If the problem is only happening in a certain zone, you may want to delete that zone file as well.  You can find the zone files under the following path(assuming you installed to default location):C:Program FilesSonyEverQuest IIpaks

[Bushes]

I tried a full game removal, even deleting the entire Sony folder, repatched overnight and I'm still getting the same problem today.I do not know enough about the registry to compare or edit it's info.

[Silvanis Noctura]

<p>ok, i'll dig into cpfoa's registry and get you some indicators of where to look</p>

[cpfoa]

Well, good news and bad news. He (Silvanis) got me into the game..that would be the good...the bad? It's a temporary fix. We still have found nothing, he simply bypassed the router alltogether, and connected my box dierctly to the motem. As soon as we get our second box running again, we'll be back to square one. We are wondering more and more about the blizzard that hit last weekend when this all began....we lost power ten times in an hour..so, I wonder. Anyway...there is a temporary fix if you have that option.

[TSR-TrevorG]

Bypassing your router and having it connect fine, means there is an issue with the router.  Calling the manufacture and asking question that you have about the connection should be a good permanent fix.

[cpfoa]

<p>I'll keep that in mind, thanks Trevor. I think my husband already trid that..but I'll ask him when I see him next</p><p>You think a string of power outages might have damaged it or a cable...I understand it's merely speculation, just wondering</p>

[TSR-DanielH]

<cite>cpfoa wrote:</cite><blockquote><p>You think a string of power outages might have damaged it or a cable...I understand it's merely speculation, just wondering</p></blockquote>Its certainly possible, assuming the outages were caused by lightning strikes or downed communication lines.  If that was the case there would probably be other symptoms as well, though, such as static on your phone line.

[Bushes]

Well, since I can't get any new help today, guess I'll just start deleting every Sony reference in the registry. That shouldn't screw up anything important, right?

[TSR-TrevorG]

There is really no need to delete anything from your registry.  This is not going to correct a connection issue.

[Bushes]

Dude, seriously? [Removed for Content].Last night, I took my POS 5 yr old system out of the attic, placed it besides my current one, unplugged my ethernet cable, monitor, keyboar, and mouse from this one and plugged all those same wires into the old one. IT LET ME IN THE GAME WITHOUT A SINGLE PROBLEM!IT'S NOT A CONNECTION ISSUE!

[TSR-TrevorG]

From what you have given me Bushes, it is a connection problem.  SOE is not blocking your PC from connecting.  Now that you have another PC connected it works.We have escalated your ticket to a tier 2 rep to look at further.

[MLeviP]

Original poster here.  I've pretty much given up on getting connected again, and haven't even tried in several days.  I tried tonight, with the same result.  I get a random way through the zone loading process - tonight it was create zone entities, and at 25% it just stops, and then crashes to the desktop.  I've tried connecting by bypassing my router, going straight from my PC to my cable modem.  No luck.I've uninstalled and reinstalled the entire application, downloaded all patches, and run a complete file check.  No luck.I've got two entirely different computers, and cannot connect with either one on either account.  I've updated my video, sound, and directx drivers.  No luck.  For the record, I'm also in South Dakota. 

[Bushes]

<p>I feel your pain. Pretty fed up with all this myself. Running in circles ftw.</p>

[Oniria]

I've given up as well.  I've canceled my subscription for now, but hope to return if/when the AT&T packet loss issue is corrected.  Changing ISPs or getting a static IP address (assuming that would bypass the problem anyway) is not a viable option for me at this time.  I'll keep an eye on the forum threads for any updates there may be over the next few days/weeks/months.It was fun while it lasted!Take care everyone! <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" width="15" height="15" />

[Bushes]

I don't think it's an ISP problem at all (for me, at least). My 2nd computer completely debunked that theory. At least I'm on the Bazaar server... at the very least I can sell out. =/

[Cpaye]

I called my ISP and requested a static address. the only thing that allowed me to do was to bypass my router to get logged in.  However, my wife likes to play too!  I can't be a game-piggy <img src="http://forums.station.sony.com/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" width="15" height="15" />.  I don't know if I will be able to log in tomorrow bypassing the router... it hasn't worked before today.

[Sfumato2047]

<p>Having the same issue...  started 5/7/08</p><p>Tracing route to ableq2-01-01.everquest2.com [199.108.202.33]over a maximum of 30 hops:</p><p>  1     *        *        *     Request timed out.  2     7 ms     *        8 ms  ge-2-1-ur01.longmont.co.denver.comcast.net [68.86.105.185]  3     9 ms    16 ms     9 ms  te-3-1-ar01.denver.co.denver.comcast.net [68.86.103.154]  4     9 ms     9 ms    10 ms  te-0-2-0-7-cr01.nashville.tn.ibone.comcast.net [68.86.84.78]  5    13 ms    23 ms     9 ms  te-0-2-0-5-cr01.denver.co.ibone.comcast.net [68.86.84.77]  6     9 ms     9 ms     9 ms  te-4-4.car2.Denver1.Level3.net [4.79.82.57]  7    23 ms    18 ms    17 ms  ae-31-51.ebr1.Denver1.Level3.net [4.68.107.30]  8    11 ms    17 ms    18 ms  ae-1-100.ebr2.Denver1.Level3.net [4.69.132.38]  9    46 ms    37 ms    53 ms  ae-3.ebr3.Chicago1.Level3.net [4.69.132.62] 10    73 ms    71 ms    71 ms  ae-2.ebr2.Washington1.Level3.net [4.69.132.70] 11    65 ms    71 ms    72 ms  ae-62-62.csw1.Washington1.Level3.net [4.69.134.146] 12    66 ms    66 ms    63 ms  ge-7-0.ipcolo2.Washington1.Level3.net [4.68.121.12] 13    66 ms    65 ms    65 ms  vl124.asheqnx-2.sonyonline.net [63.215.136.202]</p><p> 14    79 ms    70 ms    67 ms  vl47.ashaens-2.sonyonline.net [64.37.144.181] 15    70 ms    69 ms    66 ms  ableq2-01-01.everquest2.com [199.108.202.33]</p><p>Trace complete.</p><p>Tracing route to ableq2-01-01.everquest2.com [199.108.202.33]over a maximum of 30 hops:  0  jamie.hsd1.co.comcast.net. [71.196.151.5]  1     *        *        *Computing statistics for 25 seconds...            Source to Here   This Node/LinkHop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address  0                                           jamie.hsd1.co.comcast.net. [71.196.151.5]                              100/ 100 =100%   |  1  ---     100/ 100 =100%     0/ 100 =  0%  jamie [0.0.0.0]</p><p>Trace complete.</p>

[Silvanis Noctura]

<p>I have managed to correct the issue here for myself and cpfoa(i'm her husband). the steps i took are as follows:</p><p>1. replace cable between the router and my modem</p><p>2. reset the router's factory defaults from within its admin system</p><p>3. power cycle my modem for 30 seconds</p><p>here's my system config</p><p>modem: scientific atlanta model dpc2100r2 (it looks like a little piece of junk, tiny, weighs almost nothing... i digress), it acquires it's ip via dhcp, per my isp's config</p><p>router: linksys rt41bu, it's just a 4 port wired router,  pulls it's data from the modem via dhcp</p><p>pc's: both athlon xp 64's, 1 runs xp home, the other media center, both aquire ip's from the router via dhcp(i'm beginning to see a pattern here...) </p><p>anyhow, both pc's can now connect(well, mine can't login due to mainboard failure of it's pci express slot, and it's onboard vid being unable to support the game,but that's another issue entirely). anyone who would like more details or assistance with pursuing the steps i have outlined above feel free to contact me here or via e-mail, <a href="mailto:[email protected]">[email protected]</a></p>

[cpfoa]

Hmn..he must have done that after I went to bed. I'll have to check it out when I get home from work. Hang in there...this game needs South Dakota (and did I see a Denver?) people!

[TSR-DanielH]

<cite>MLeviP wrote:</cite><blockquote>Original poster here.  I've pretty much given up on getting connected again, and haven't even tried in several days.  I tried tonight, with the same result.  I get a random way through the zone loading process - tonight it was create zone entities, and at 25% it just stops, and then crashes to the desktop.  I've tried connecting by bypassing my router, going straight from my PC to my cable modem.  No luck.I've uninstalled and reinstalled the entire application, downloaded all patches, and run a complete file check.  No luck.I've got two entirely different computers, and cannot connect with either one on either account.  I've updated my video, sound, and directx drivers.  No luck.  For the record, I'm also in South Dakota.  </blockquote>That does not sound like a connection issue.  Please open a new thread or open a support ticket and we can help you fix the problem.  Please include the dxdiag/msinfo information when doing either.

[Cpaye]

After trying everything that <b>Silvanis Noctura </b>said (none worked for me), I happen to be in the administrative portion of my router... I had ordered a static IP address and I realized that I didn't set my router to it.  I did that and now my wife and I can play again!  <img src="http://forums.station.sony.com/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" width="15" height="15" />  Woot!

[Saos]

<p>Okay, so my wife and I also live in South Dakota, are also Knology customers, and have been having this same issue since Saturday, May 3rd.</p><p> I've tried everything in this thread that people have suggested, and in my customer service ticket I have open I have sent in the trace route and path ping. We are still unable to connect to the game through the router. If I bypass the router, the game works no problem. Connected to the router, everything BUT the game works just fine. I just tried what Silvanis Noctura said to do, by logging in to my router's admin page and restoring factory default settings, and powercycling the router, but the problem still persists. The last CS reply I got to my open ticket was that it was a firewall on my end. As in an earlier post in this thread, the only thing we have is the windows firewall, and even with that completely turned off, we can not log in.</p>

[smallfu03]

<p>I've been having the same problem</p><p>I am from Hong Kong</p><p>Windows IP Configuration</p><p>        Host Name . . . . . . . . . . . . : crazy</p><p>        Primary Dns Suffix  . . . . . . . : </p><p>        Node Type . . . . . . . . . . . . : Unknown</p><p>        IP Routing Enabled. . . . . . . . : No</p><p>        WINS Proxy Enabled. . . . . . . . : No</p><p>Ethernet adapter 區域連線 2:</p><p>        Connection-specific DNS Suffix  . : </p><p>        Description . . . . . . . . . . . : NVIDIA nForce Networking Controller</p><p>        Physical Address. . . . . . . . . : 00-19-21-C9-83-DE</p><p>        Dhcp Enabled. . . . . . . . . . . : Yes</p><p>        Autoconfiguration Enabled . . . . : Yes</p><p>        Autoconfiguration IP Address. . . : 169.254.10.96</p><p>        Subnet Mask . . . . . . . . . . . : 255.255.0.0</p><p>        Default Gateway . . . . . . . . . : </p><p>PPP adapter IMS:</p><p>        Connection-specific DNS Suffix  . : </p><p>        Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface</p><p>        Physical Address. . . . . . . . . : 00-53-45-00-00-00</p><p>        Dhcp Enabled. . . . . . . . . . . : No</p><p>        IP Address. . . . . . . . . . . . : 219.78.1.232</p><p>        Subnet Mask . . . . . . . . . . . : 255.255.255.255</p><p>        Default Gateway . . . . . . . . . : 219.78.1.232</p><p>        DNS Servers . . . . . . . . . . . : 218.102.62.71</p><p>                                            205.252.144.126</p><p>        NetBIOS over Tcpip. . . . . . . . : Disabled</p><p>        NetBIOS over Tcpip. . . . . . . . : Disabled</p><p>Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops:</p><p>  1    21 ms    31 ms    31 ms  pcd-hhm18-2-rx.netvigator.com [203.218.104.254]</p><p>  2   171 ms    77 ms   171 ms  n219076123018.netvigator.com [219.76.123.18]  3    31 ms    31 ms    31 ms  n219076107034.netvigator.com [219.76.107.34]  4    31 ms    31 ms    31 ms  ge13-1.br01.hkg05.pccwbtn.net [63.218.145.85]  5   281 ms   281 ms   281 ms  exch1.asheqnx.sonyonline.net [206.223.115.90]  6   265 ms   265 ms   249 ms  vl852.sdtermsbr-1.sonyonline.net [64.37.144.93]</p><p>  7   265 ms   265 ms   265 ms  vl831.sdkollsw-1.sonyonline.net [64.37.144.82]  8   281 ms   281 ms   281 ms  sdkeq2-01-01.everquest2.com [199.108.12.33]</p><p>Tracing route to ableq2-01-01.everquest2.com [199.108.202.33]over a maximum of 30 hops:</p><p>  1    28 ms    31 ms    31 ms  pcd-hhm18-2-rx.netvigator.com [203.218.104.254]</p><p>  2    31 ms    31 ms    31 ms  n219076123018.netvigator.com [219.76.123.18]  3    31 ms    31 ms    31 ms  n219076107034.netvigator.com [219.76.107.34]  4    31 ms    31 ms    31 ms  ge13-1.br01.hkg05.pccwbtn.net [63.218.145.85]  5   281 ms   421 ms   421 ms  exch1.asheqnx.sonyonline.net [206.223.115.90]  6   281 ms   281 ms   281 ms  vl46.ashaens-1.sonyonline.net [64.37.144.177]  7   281 ms   281 ms   281 ms  ableq2-01-01.everquest2.com [199.108.202.33]</p><p>Trace complete.</p><p>Tracing route to amseq2-01-01.everquest2.com [195.33.135.161]over a maximum of 30 hops:</p><p>  1    36 ms    31 ms    31 ms  pcd-hhm18-2-rx.netvigator.com [203.218.104.254]</p><p>  2    31 ms    31 ms    31 ms  n219076123018.netvigator.com [219.76.123.18]  3    31 ms    31 ms    31 ms  218.102.21.218  4    31 ms    31 ms    31 ms  tenge13-2.br03.hkg04.pccwbtn.net [63.218.2.13]  5   312 ms   312 ms   312 ms  ns.de.prserv.net [195.66.226.27]  6   265 ms   265 ms   265 ms  nlamtr1103er1-0-0.am.nl.ip.att.net [165.87.217.34]  7   281 ms   265 ms   265 ms  vl50.amsixmsfc-1.sonyonline.net [195.33.129.76]</p><p>  8   328 ms   327 ms   327 ms  amseq2-01-01.everquest2.com [195.33.135.161]</p><p>Trace complete.</p>

[eheartbeat]

I get error: "Login rejected: Invalid username or password. Please try again" at the end of loading zone resources page.   I can login on the login page but never make it into the world with any of my toons.  This first started with error: "Account Closed" and ended with Login Rejected. After many chats with Sony they are now telling me it's my connection, which I have been using for over 2 yearswith no problems until now.  I couldn't even login to use the knowledge base.   Nothing new on my computer and this didn't happen until Thursday's patch.  I can login and play EQ1 with no problems.  Anyone have any suggestions? Please? Thanks

[feverz]

Exactly the same problem as u guys have.Login ID: [DO NOT EVER <b><i>PUBLICLY</i></b> post your station name, folks...  That's <span style="color: #ff0000;"><b><i>EXTREMELY</i></b> </span>unwise.]BB Server, character: Frankiey / Mezzy

[eheartbeat]

Same problem here. mine started right after patch on May 8th.  After several chat's with Sony they asked me for files. Client_profile.txt could not be found.  Not sure if this is the problem.  Again Sony has marked this as solved.  They never answered last 2 updates on problem.  I've checked everything from my connection (no problems) to audio, video, and monitor drivers (all up to date)   I found I can play EQ1 with no problems.  Anyone find any answers yet? 

[eheartbeat]

GRRRRRR!!!!  now Sony isn't answering problems with email support and they've shut down live chat support.  how come that happens alot when there's a problem they can't solve?  all my problems have been listed as solved, even tho I haven't gotten a reply to my update to question.  Really starting to annoy me.  Hope everyone else has got the problem fixed.

[eheartbeat]

BTW I live in Maine. bright sunny day when it started. bright sunny day today and problem still exists

[Bushes]

<p>Haha they don't answer me either, don't feel bad. So glad I was "upgraded" to Tier 2 Support, today will make 3 business days without any suggestions/ideas whatsoever since my promotion.</p>

[TSR-DanielH]

Anyone who is receiving the specific error, <span class="postbody">"Login rejected: Invalid username or password. Please try again" when loading in a character, please PM me your station name and I can check the account from our end.</span>

[TSR-TrevorG]

Also, there should be no need to state this, but, please do not post your Station Name in a public forum.  That is a good way to have your account compromised.

[Aldoram]

We have (me and my girlfriend) been having this same exact error since May 12th.  It started out of the blue... It worked fine, we logged to go get something to eat, came back and it was like this.

[MLeviP]

<cite>TSR-DanielH wrote:</cite><blockquote><cite>MLeviP wrote:</cite><blockquote>Original poster here.  I've pretty much given up on getting connected again, and haven't even tried in several days.  I tried tonight, with the same result.  I get a random way through the zone loading process - tonight it was create zone entities, and at 25% it just stops, and then crashes to the desktop.  I've tried connecting by bypassing my router, going straight from my PC to my cable modem.  No luck.I've uninstalled and reinstalled the entire application, downloaded all patches, and run a complete file check.  No luck.I've got two entirely different computers, and cannot connect with either one on either account.  I've updated my video, sound, and directx drivers.  No luck.  For the record, I'm also in South Dakota.  </blockquote>That does not sound like a connection issue.  Please open a new thread or open a support ticket and we can help you fix the problem.  Please include the dxdiag/msinfo information when doing either.</blockquote>I already did that.  I sent in my tracert and ping info via the bug I submitted, and then sent in my dxdiag/msinfo information.  Now they're telling me to update my video drivers.  This problem is OBVIOUSLY not faulty video drivers, as approximately 5% of the time I can connect all the way through.  I'm beginning to think the tech support people have absolutely no idea what's wrong, and are just throwing out random ideas until I get fed up and just cancel both of my accounts.  Trust me - I'm getting close.  All the people in this thread are having the exact same problems, and you're not really solving anyone's problem.  I'm getting more than a little fed up at the complete lack of support I'm supposedly paying for with my $15 per month - times two accounts.  At this point, I can't log in, and nothing tech support has suggested has made any difference at all.  In fact, the suggestions I've gotten have been from other posters - not tech support.  All I get from tech support is requests for more info - and now you suggest I open a new thread.  I started this thread to report this exact problem, and as you can see I'm not the only one experiencing these issues.  Tonight, when I tried again for the first time in a week, I logged in, downloaded the patch, and tried logging in.  I was prompted - again - for my login and password, and was then dumped back into the character select screen.  Twice more, the same thing happened - I selected a character, having already logged in via the launcher, and was prompted for a login and password again.  I got in, which happens on occasion, but got the message "You are too busy to" whenever I tried to access my bank or access a broker.  I can't zone, loot, bank, trade - basically do anything except wander around the zone.  I just get the "you are too busy" message.  My station account is clearly fine - otherwise I wouldn't be able to log in via the launcher - or post in this forum, for that matter. THIS IS NOT A VIDEO DRIVER PROBLEM.  For crying out loud, even I know that and I don't work for the people who built this game.  I've already included all this information both in this thread and in the bug I submitted - and yet the last suggestion I get from SOE Tech Support is to <u>downgrade </u>my video drivers.  Maybe next you'll suggest I try a different mouse pad.

[Aldoram]

<p>Same deal as everyone else... Here's info you need:</p><p>Microsoft Windows XP [Version 5.1.2600](C) Copyright 1985-2001 Microsoft Corp.</p><p>C:Documents and SettingsJordan>tracert guk.everquest2.com</p><p>Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops:</p><p>  1     *        *        *     Request timed out.  2     8 ms     9 ms     9 ms  ge-1-2-ur01.noblesville.in.indiana.comcast.net [68.85.179.9]  3     8 ms     9 ms     9 ms  pos-0-10-0-0-ar01.indianapolis.in.indiana.comcast.net [68.86.90.174]  4    19 ms    18 ms    19 ms  pos-0-0-0-0-cr01.nashville.tn.ibone.comcast.net[68.86.90.173]  5    27 ms    25 ms    26 ms  pos-0-5-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.85.66]  6    25 ms    26 ms    26 ms  te-4-4.car1.Atlanta2.Level3.net [4.71.252.13]  7    26 ms    25 ms    26 ms  ae-1-51.bbr1.Atlanta1.Level3.net [4.68.103.1]  8    75 ms    74 ms    74 ms  as-2-0.mp1.SanDiego1.Level3.net [64.159.1.137]  9    75 ms    74 ms    74 ms  so-10-0.hsa1.SanDiego1.Level3.net [4.68.113.38]</p><p> 10    74 ms    74 ms    74 ms  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 11    76 ms    74 ms    76 ms  vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 12    75 ms    74 ms    74 ms  sdkeq2-01-01.everquest2.com [199.108.12.33]</p><p>Trace complete.</p><p>C:Documents and SettingsJordan>pathping guk.everquest2.com</p><p>Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops:  0  everx.hsd1.in.comcast.net. [192.168.15.101]  1     *        *        *Computing statistics for 25 seconds...            Source to Here   This Node/LinkHop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address  0                                           everx.hsd1.in.comcast.net. [192.168.15.101]                              100/ 100 =100%   |  1  ---     100/ 100 =100%     0/ 100 =  0%  everx [0.0.0.0]</p><p>Trace complete.</p><p>C:Documents and SettingsJordan></p>

[TSR-DanielH]

MLeviP,Typically when the game crashes to desktop it is a computer problem while a crash to character select indicates a connection problem.  I'd like to have your information in a support ticket, since your information is getting a little spread out at this point.  Having it all consolidated in one ticket with records of what steps we've already tried would really help us correct the issue.  If you already have a ticket open I would advise continuing through that channel.  You may want to PM me the reference number so I can call more attention to it.Aolis,The issue you're experiencing seems related to a router or firewall, most likely the router.  I would advise bypassing it temporarily to see if you are able to connect without it.  If so, we can assist you in getting your router set up with the game.

[Aldoram]

This information was taking with the Cable modem directly connected to the computer, and all firewalls dropped.

[SellyBelly]

I'm having the same issue..At first, I was getting the "Invalid username/password" error message when my toon was zoning in. I did a full file scan and now the game simply crashes to desktop as it is zoning my toon in.

[Dreana]

Same error here as well. My ISP just told me that it was because of the AT&T issue. I don't have AT&T and don't quite understand how it all works but apparently the info crosses into AT&Ts territory and it's being dumped for some reason.

[SilverNitro23]

I have the exact same error starting today, 5/14I've tried reinstalling the game itself, disabling firewall, everything i could think of, nothing work, so I gave up and am gonna pray it get fixed automatically within the next day or so

[Raedu]

I was playing this morning and now the same issue as the rest....I m in michigan and have comcast cable.

[Cephas]

I am haveing the same issue  . It started Monday right after the new update . I log into the game make it to the last black screen before zoneing into character and blam  eq2 has encountered a problem and must shut down .Im trying as we speak to get  the information back to support on my problem but either i have missed soemthing or their dang support websight was designed to make me more agrivated then a wet hornet . I was just hoping to comeon here and find some people having some luck fixing this  but there again i am let down .Crap back to the real world .....

[Cephas]

I dont know if this is the same problem you are all haveing but my problem stems from <p>C:DOCUME~1ChrisLOCALS~1Temp1793_appcompat.txt</p><p>Im wondering if this newest update was optumized for vista compatability and  there is a problem there ??just  a thought  maybe its just me </p><p>Sry just grasping at straws</p>

[Aldoram]

Just out of curiousity.. I saw that someone had comcast and was having this problem... How many of you have comcast / live near Indiana + Michigan?

[PoptartsNinja]

<p>Another SD / Knology user here, having the same problem (game quitting as soon as it tries to create a zone). I tried shutting my modem off for 30 minutes, and now I can't connect to any of the login servers either. I'm a new player (just created my account yesterday), and this is extremely disheartening.</p><p>  </p><p>C:DOCUME~1####>tracert guk.everquest2.com</p><p>Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops:</p><p>  1     2 ms     1 ms     1 ms  dhcp-209-159-213-232.bhfc.net [209.159.213.232]</p><p>  2     9 ms     9 ms     7 ms  10.134.255.254  3    10 ms    11 ms    19 ms  dhcp-67-158-29-226.bhfc.net [67.158.29.226]  4    24 ms    22 ms    23 ms  66.115.233.113  5    22 ms    22 ms    29 ms  66-231-5-158.hosts.sdnet.net [66.231.5.158]  6    22 ms    24 ms    25 ms  sxfl-border-02.sdnet.net [66.231.25.22]  7    29 ms    25 ms    26 ms  12.125.72.121  8    88 ms    88 ms    91 ms  tbr1.sl9mo.ip.att.net [12.122.82.18]  9    86 ms    87 ms    87 ms  cr1.sl9mo.ip.att.net [12.122.18.25] 10    86 ms    88 ms    88 ms  cr2.dlstx.ip.att.net [12.122.3.221] 11    87 ms    88 ms    88 ms  cr1.dlstx.ip.att.net [12.122.1.209] 12    89 ms    87 ms    96 ms  cr1.phmaz.ip.att.net [12.122.28.182] 13    89 ms    87 ms    88 ms  tbr1.phmaz.ip.att.net [12.122.22.138] 14    86 ms    86 ms    90 ms  gbr1.sd2ca.ip.att.net [12.122.3.9] 15    86 ms    86 ms    86 ms  gar1.sd2ca.ip.att.net [12.123.145.161] 16    88 ms    87 ms    88 ms  mdf1-gsr12-2-pos-7-0.san2.attens.net [12.122.255.206] 17    88 ms    88 ms    88 ms  mdf4-bi8k-2-eth-2-2.san2.attens.net [63.241.0.166] 18    89 ms    90 ms    90 ms  vl20.sdkollsw-2.sonyonline.net [63.241.6.50] 19    89 ms    90 ms    90 ms  sdkeq2-01-01.everquest2.com [199.108.12.33]</p><p>Trace complete.</p><p>C:DOCUME~1####>C:DOCUME~1####>pathping guk.everquest2.com</p><p>Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops:  0  cody-2d925d458b [192.168.0.2]  1  dhcp-209-159-213-232.bhfc.net [209.159.213.232]  2  10.134.255.254  3  dhcp-67-158-29-226.bhfc.net [67.158.29.226]  4  66.115.233.113  5  66-231-5-158.hosts.sdnet.net [66.231.5.158]  6  sxfl-border-02.sdnet.net [66.231.25.22]  7  12.125.72.121  8  tbr1.sl9mo.ip.att.net [12.122.82.18]  9  cr1.sl9mo.ip.att.net [12.122.18.25] 10  cr2.dlstx.ip.att.net [12.122.3.221] 11  cr1.dlstx.ip.att.net [12.122.1.209] 12  cr1.phmaz.ip.att.net [12.122.28.182] 13  tbr1.phmaz.ip.att.net [12.122.22.138] 14  gbr1.sd2ca.ip.att.net [12.122.3.9] 15  gar1.sd2ca.ip.att.net [12.123.145.161] 16  mdf1-gsr12-2-pos-7-0.san2.attens.net [12.122.255.206] 17  mdf4-bi8k-2-eth-2-2.san2.attens.net [63.241.0.166] 18  vl20.sdkollsw-2.sonyonline.net [63.241.6.50] 19  sdkeq2-01-01.everquest2.com [199.108.12.33]</p><p>Computing statistics for 475 seconds...            Source to Here   This Node/LinkHop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address  0                                           192.168.0.2                               25/ 100 = 25%   |  1  ---     100/ 100 =100%    75/ 100 = 75%  209.159.213.232                                0/ 100 =  0%   |  2   22ms    25/ 100 = 25%     0/ 100 =  0%  10.134.255.254                                0/ 100 =  0%   |  3   11ms    25/ 100 = 25%     0/ 100 =  0%  67.158.29.226                                1/ 100 =  1%   |  4   31ms    26/ 100 = 26%     0/ 100 =  0%  66.115.233.113                                0/ 100 =  0%   |  5   30ms    26/ 100 = 26%     0/ 100 =  0%  66.231.5.158                                0/ 100 =  0%   |  6   24ms    26/ 100 = 26%     0/ 100 =  0%  66.231.25.22                                0/ 100 =  0%   |  7   27ms    26/ 100 = 26%     0/ 100 =  0%  12.125.72.121                                0/ 100 =  0%   |  8  ---     100/ 100 =100%    74/ 100 = 74%  12.122.82.18                                0/ 100 =  0%   |  9  ---     100/ 100 =100%    74/ 100 = 74%  12.122.18.25                                0/ 100 =  0%   | 10  ---     100/ 100 =100%    74/ 100 = 74%  12.122.3.221                                0/ 100 =  0%   | 11  ---     100/ 100 =100%    74/ 100 = 74%  12.122.1.209                                0/ 100 =  0%   | 12  ---     100/ 100 =100%    74/ 100 = 74%  12.122.28.182                                0/ 100 =  0%   | 13  ---     100/ 100 =100%    74/ 100 = 74%  12.122.22.138                                0/ 100 =  0%   | 14  ---     100/ 100 =100%    74/ 100 = 74%  12.122.3.9                                0/ 100 =  0%   | 15  ---     100/ 100 =100%    74/ 100 = 74%  12.123.145.161                                0/ 100 =  0%   | 16  ---     100/ 100 =100%    74/ 100 = 74%  12.122.255.206                                0/ 100 =  0%   | 17   98ms    26/ 100 = 26%     0/ 100 =  0%  63.241.0.166                                0/ 100 =  0%   | 18   97ms    26/ 100 = 26%     0/ 100 =  0%  63.241.6.50                                0/ 100 =  0%   | 19   90ms    26/ 100 = 26%     0/ 100 =  0%  199.108.12.33</p><p>Trace complete.</p><p>C:DOCUME~1####></p>

[TSR-DanielH]

Hello everyone,This thread is getting somewhat confusing.  While its nice to have a consolidated connection issue thread, most of the issues in this thread are not related.  I'm not sure how to respond when people simply say they're experiencing the same issue since there are several separate issues in this thread.<b>Just to be clear, if you experiencing the "Login rejected: invalid name or password" error, you need to PM me your station name or start a support ticket.  This also applies if you experienced that issue a couple of times and then it simply started crashing to desktop.</b>If you are not getting <i>that specific</i> error message then the best course of action is to open a new thread or create a support ticket and PM me with the reference #.  Make sure to include the information requested in the following post when creating that ticket/thread, and please make sure to include the error message if there is one.  If you're crashing to desktop then the DXdiag/msinfo results are the most important, and if you're crashing to character select the tracert/pathping information is the most important.<a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=353617" target="_blank" rel="nofollow">http://forums.station.sony.com/eq2/...topic_id=353617</a>Thank you all for being patient with us and the issues you're experiencing.  We want to get everyone's game working correctly and this seems like the best way to proceed.

[SilverNitro23]

I am having EXACTLY the same problem.I'm in Rochester, NY, using Time-Warner cable, at a college dorm.Ive EXHAUSTED every single possible fix I know of, and still cant get into the game.I can log into the character select screen, but I CANT log into the game world AT ALL!This is getting very frustrating for me?Id LOVE to know.... is this a problem on SoE's end and is there NOTHING I can do but wait?  because I'd like to log into the game ASAP.please let me know when will it be fixed or even better... HOW can I fix it?

[ganjookie]

<span style="color: #669900;"> Silvernitro <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> failTSR -Dan I PM'd you my issue, thanks for any help.</span>

[Hoenhiem]

<p>I started having this issue two days ago after the last update. The game will load to the character select screen but I cannot access the game world with any of my characters. Occasionally I get the "invalid login" popup before the game crashes, but that's only about 10% of the time. I tried deleting the four or so files suggested and patching, that did nothing, same with a full file scan. However, the tracert and pathping both come up with no packet loss and ping times around 100ms tops.</p><p>If it's anything, like SilverNitro23 I'm also in Rochester, NY in a college dorm, so router access is a bit impossible. Any suggestions?</p>

[TSR-DanielH]

Hello shadows,That may be part of the login rejected problem.  Send me your station name in a PM and I'll take a look.  While I check on that you may want to post your pathping info in this or a new thread.

[Hoenhiem]

<p>Here's the tracert info. Pathping's gonna have to wait, my cmd wants 350 seconds to "compute statistics" and I need to run to class.</p><p>Microsoft Windows [Version 6.0.6000]Copyright (c) 2006 Microsoft Corporation.  All rights reserved.</p><p>C:Users####>tracert guk.everquest2.com</p><p>Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops:</p><p>  1     1 ms    <1 ms    <1 ms  rit-dorm1-gw-50a-vlan120.rit.edu [129.21.120.126]  2    <1 ms    <1 ms    <1 ms  rit-core2-pp-dorm1-vlan837.rit.edu [129.21.8.145]  3    <1 ms    <1 ms    <1 ms  rit-rit2-pp-core2-vlan808.rit.edu [129.21.8.29]</p><p>  4    <1 ms    <1 ms    <1 ms  rit-rit1-pp-rit2-vlan809.rit.edu [129.21.8.33]  5     9 ms     8 ms    18 ms  65.90.199.241  6     8 ms     9 ms     8 ms  p7-0.c0.nwyk.broadwing.net [216.140.10.13]  7     9 ms     8 ms     8 ms  p3-0.a0.nwyk.broadwing.net [216.140.9.74]  8     9 ms     9 ms     9 ms  so-7-0-0.edge5.NewYork1.Level3.net [4.68.63.17]</p><p>  9     9 ms     9 ms     9 ms  ge-1-3-0-79.bbr1.NewYork1.Level3.net [4.68.16.65] 10    80 ms    74 ms    74 ms  as-2-0.mp1.SanDiego1.Level3.net [64.159.1.137] 11    75 ms    74 ms    74 ms  so-10-0.hsa1.SanDiego1.Level3.net [4.68.113.38]</p><p> 12    75 ms    74 ms    74 ms  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 13    74 ms    75 ms    75 ms  vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 14    75 ms    75 ms    75 ms  sdkeq2-01-01.everquest2.com [199.108.12.33]</p><p>Trace complete.</p><p>EDIT:Microsoft Windows [Version 6.0.6000]Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:Users####>pathping guk.everquest2.comTracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops:0 Michael-PC.rh.rit.edu [129.21.120.22]1 rit-dorm1-gw-50a-vlan120.rit.edu [129.21.120.126]2 rit-core2-pp-dorm1-vlan837.rit.edu [129.21.8.145]3 rit-rit2-pp-core2-vlan808.rit.edu [129.21.8.29]4 rit-rit1-pp-rit2-vlan809.rit.edu [129.21.8.33]5 65.90.199.2416 p7-0.c0.nwyk.broadwing.net [216.140.10.13]7 p6-2.a0.nwyk.broadwing.net [216.140.10.194]8 so-7-0-0.edge5.NewYork1.Level3.net [4.68.63.17]9 ge-3-2-0-99.bbr1.NewYork1.Level3.net [4.68.16.193]10 as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149]11 so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130]12 vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]13 vl831.sdkollsw-1.sonyonline.net [64.37.144.82]14 sdkeq2-01-01.everquest2.com [199.108.12.33]Computing statistics for 350 seconds...Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address0 ####-PC.rh.rit.edu [129.21.120.22]0/ 100 = 0% |1 0ms 0/ 100 = 0% 0/ 100 = 0% rit-dorm1-gw-50a-vlan120.rit.edu [129.21.120.126]0/ 100 = 0% |2 0ms 0/ 100 = 0% 0/ 100 = 0% rit-core2-pp-dorm1-vlan837.rit.edu[129.21.8.145]0/ 100 = 0% |3 0ms 0/ 100 = 0% 0/ 100 = 0% rit-rit2-pp-core2-vlan808.rit.edu[129.21.8.29]0/ 100 = 0% |4 0ms 0/ 100 = 0% 0/ 100 = 0% rit-rit1-pp-rit2-vlan809.rit.edu [129.21.8.33]0/ 100 = 0% |5 10ms 0/ 100 = 0% 0/ 100 = 0% 65.90.199.2410/ 100 = 0% |6 8ms 0/ 100 = 0% 0/ 100 = 0% p7-0.c0.nwyk.broadwing.net [216.140.10.13]0/ 100 = 0% |7 8ms 0/ 100 = 0% 0/ 100 = 0% p6-2.a0.nwyk.broadwing.net [216.140.10.194]0/ 100 = 0% |8 9ms 0/ 100 = 0% 0/ 100 = 0% so-7-0-0.edge5.NewYork1.Level3.net[4.68.63.17]0/ 100 = 0% |9 9ms 0/ 100 = 0% 0/ 100 = 0% ge-3-2-0-99.bbr1.NewYork1.Level3.net [4.68.16.193]0/ 100 = 0% |10 83ms 0/ 100 = 0% 0/ 100 = 0% as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149]0/ 100 = 0% |11 74ms 0/ 100 = 0% 0/ 100 = 0% so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130]0/ 100 = 0% |12 80ms 0/ 100 = 0% 0/ 100 = 0% vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]0/ 100 = 0% |13 82ms 0/ 100 = 0% 0/ 100 = 0% vl831.sdkollsw-1.sonyonline.net [64.37.144.82]0/ 100 = 0% |14 74ms 0/ 100 = 0% 0/ 100 = 0% sdkeq2-01-01.everquest2.com [199.108.12.33]Trace complete.C:Users####></p><p> So apparently I do have a ton of packet loss. Hope this gets solved soon, my monk's about to ding and I'm itching to get back on.</p>

[Meows]

all this sounds like it is exactly the same problem i have been having, able to get to character select, here is my last few hops 9 83ms 0/ 100 = 0% 0/ 100 = 0% as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149] 0/ 100 = 0% | 10 74ms 0/ 100 = 0% 0/ 100 = 0% so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 0/ 100 = 0% | 11 78ms 0/ 100 = 0% 0/ 100 = 0% vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 0/ 100 = 0% | 12 --- 100/ 100 =100% 100/ 100 =100% vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 0/ 100 = 0% | 13 74ms 0/ 100 = 0% 0/ 100 = 0% sdkeq2-02-01.everquest2.com [199.108.12.65]

[SilverNitro23]

Microsoft Windows [Version 6.0.6000]Copyright (c) 2006 Microsoft Corporation.  All rights reserved.C:Users****>tracertUsage: tracert [-d] [-h maximum_hops] [-j host-list] [-w timeout]               [-R] [-S srcaddr] [-4] [-6] target_nameOptions:    -d                 Do not resolve addresses to hostnames.    -h maximum_hops    Maximum number of hops to search for target.    -j host-list       Loose source route along host-list (IPv4-only).    -w timeout         Wait timeout milliseconds for each reply.    -R                 Trace round-trip path (IPv6-only).    -S srcaddr         Source address to use (IPv6-only).    -4                 Force using IPv4.    -6                 Force using IPv6.C:Users****>tracert blackburrow.everquest2.comTracing route to sdkeq2-03-01.everquest2.com [199.108.12.97]over a maximum of 30 hops:  1    <1 ms    <1 ms    <1 ms  rit-dorm1-gw-50a-vlan124.rit.edu [129.21.124.126]  2    <1 ms    <1 ms    <1 ms  rit-core1-pp-dorm1-vlan825.rit.edu [129.21.8.97]  3    <1 ms    <1 ms    <1 ms  rit-rit1-pp-core1-vlan807.rit.edu [129.21.8.25]  4     8 ms     9 ms     9 ms  65.90.199.241  5     8 ms     9 ms     8 ms  p7-0.c0.nwyk.broadwing.net [216.140.10.13]  6     9 ms     8 ms     8 ms  p6-2.a0.nwyk.broadwing.net [216.140.10.194]  7     9 ms     9 ms     8 ms  so-7-0-0.edge5.NewYork1.Level3.net [4.68.63.17]  8     9 ms     8 ms     9 ms  ge-2-1-0-89.bbr2.NewYork1.Level3.net [4.68.16.130]  9    74 ms    74 ms    74 ms  as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149] 10    74 ms    75 ms    75 ms  so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 11    85 ms    75 ms    80 ms  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 12    74 ms    75 ms    75 ms  vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 13    74 ms    75 ms    75 ms  sdkeq2-03-01.everquest2.com [199.108.12.97]Trace complete.C:Users****>C:Users****>pathping blackburrow.everquest2.comTracing route to sdkeq2-03-01.everquest2.com [199.108.12.97]over a maximum of 30 hops:  0  ****.rh.rit.edu [129.21.22.174]  1  rit-dorm1-gw-50a-vlan124.rit.edu [129.21.124.126]  2  rit-core1-pp-dorm1-vlan825.rit.edu [129.21.8.97]  3  rit-rit1-pp-core1-vlan807.rit.edu [129.21.8.25]  4  65.90.199.241  5  p7-0.c0.nwyk.broadwing.net [216.140.10.13]  6  p6-2.a0.nwyk.broadwing.net [216.140.10.194]  7  so-7-0-0.edge5.NewYork1.Level3.net [4.68.63.17]  8  ge-1-3-0-79.bbr1.NewYork1.Level3.net [4.68.16.65]  9  as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149] 10  so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 11  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 12  vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 13  sdkeq2-03-01.everquest2.com [199.108.12.97]Computing statistics for 325 seconds...            Source to Here   This Node/LinkHop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address  0                                           ****.rh.rit.edu [129.21.22.174]                                0/ 100 =  0%   |  1    0ms     0/ 100 =  0%     0/ 100 =  0%  rit-dorm1-gw-50a-vlan124.rit.edu [129.21.124.126]                                0/ 100 =  0%   |  2    0ms     0/ 100 =  0%     0/ 100 =  0%  rit-core1-pp-dorm1-vlan825.rit.edu [129.21.8.97]                                0/ 100 =  0%   |  3    0ms     0/ 100 =  0%     0/ 100 =  0%  rit-rit1-pp-core1-vlan807.rit.edu[129.21.8.25]                                0/ 100 =  0%   |  4   10ms     0/ 100 =  0%     0/ 100 =  0%  65.90.199.241                                0/ 100 =  0%   |  5    8ms     0/ 100 =  0%     0/ 100 =  0%  p7-0.c0.nwyk.broadwing.net [216.140.10.13]                                0/ 100 =  0%   |  6    8ms     0/ 100 =  0%     0/ 100 =  0%  p6-2.a0.nwyk.broadwing.net [216.140.10.194]                                0/ 100 =  0%   |  7    9ms     1/ 100 =  1%     1/ 100 =  1%  so-7-0-0.edge5.NewYork1.Level3.net [4.68.63.17]                                0/ 100 =  0%   |  8   10ms     0/ 100 =  0%     0/ 100 =  0%  ge-1-3-0-79.bbr1.NewYork1.Level3.net [4.68.16.65]                                0/ 100 =  0%   |  9   81ms     0/ 100 =  0%     0/ 100 =  0%  as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149]                                0/ 100 =  0%   | 10   74ms     0/ 100 =  0%     0/ 100 =  0%  so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130]                                0/ 100 =  0%   | 11   79ms     0/ 100 =  0%     0/ 100 =  0%  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]                                0/ 100 =  0%   | 12  ---     100/ 100 =100%   100/ 100 =100%  vl831.sdkollsw-1.sonyonline.net [64.37.144.82]                                0/ 100 =  0%   | 13   74ms     0/ 100 =  0%     0/ 100 =  0%  sdkeq2-03-01.everquest2.com [199.108.12.97]Trace complete.C:Users****>

[jchan19]

I have this "Login Rejected" issue, since around last Thursday (8-May).I notice the followings -(1) Since 12-May, the "Login Rejected" happens only (and consistently) in the morning (HKT: 8 am, i.e. UST: 5 pm). But, I can login the game properly in the evening (HKT: 8 pm, UST: 5 am).   In my evening session, I can go to guild raid with no issue at all, even with background upload/download running.(2) When I encounter the "Login Rejected", I can work around it by bypassing the Launchpad, and run the everquest2.exe directly.   I am going to be booted to Char Select several times, but I can select character and retry immediately.   And, each retry let me go a little bit further, until I can enter the gameworld (though gameplay is limited because I cannot buy, sell, loot and harvest).=================================If you are getting the "Login Rejected" and happen to be playing in Najena Server, you can try to login at different time. We will see if this issue is related to the server loading, or not.P.S. I am from HongKong, ISP is Netvigator (18M broadband), Modem is XAVi 7722r+. Server is Najena.

[Bushes]

Hey guys, I know this probably isn't optimal, but I fixed my login rejected / crashing to desktop on zoning (without any error message) problem by doing a full format and reinstalling windows.I'm positive it's not a connection issue. I had the same 100% packet loss now as when I had the problem, and none of their support recommendations worked at all (I appreciate the effort at least!). Most likely they'll figure it out in a few months, it's probably something stupid. In the meantime, if you want to play, go with the reinstall.

[TSR-DanielH]

<cite>Bushes wrote:</cite><blockquote>Hey guys, I know this probably isn't optimal, but I fixed my login rejected / crashing to desktop on zoning (without any error message) problem by doing a full format and reinstalling windows.I'm positive it's not a connection issue. I had the same 100% packet loss now as when I had the problem, and none of their support recommendations worked at all (I appreciate the effort at least!). Most likely they'll figure it out in a few months, it's probably something stupid. In the meantime, if you want to play, go with the reinstall.</blockquote>/cheerI'm really glad to hear you got it working again!  That was a strange issue. 

[firewolf]

I encountered the same "login reject" problem for the pass few days under Windows Vista. In frustration, I installed eq2 on my Linux partition and make an interesting discovery. Under Linux, I started eq2 by running everquest2.exe instead of the eq2.exe. Got everything working until zone loading part. Instead of getting "login reject", now there is a dialog box asking for password. After entering the password, it takes me back to the character select screen. After selecting the character again, I can now login into the game. So I booted up Windows Vista and run everquest2.exe. It works....<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> Only problem now is every time I switch to different characters, I've to re-enter the password. But I can live with that. Hope that helps.

[TSR-TrevorG]

Firewolf, try using ProfitUI, they have a nice login screen :p

[Marnewalla]

<p>Same problem here. All is quite $onyed-up since the last "update"</p><p> Mardalo (Runnyeye)</p>

[Marnewalla]

<p>Same problem here. All is quite $onyed-up since the last "update"</p><p> Mardalo (Runnyeye)</p>

[TSR-DanielH]

PM sent, Marnwalla.  I believe the issue should be fixed for your account.

[Quin]

<p>Both my husband and I have this same issue.  2 different accounts. 2 different computers.  Even if plugged in directly to the cable modem.  Get as far as loading zone resources and then it crashes to desktop -- occasionally with the "login rejected" message.  Have an open ticket which TSR JamesM replied to with the standard "send us all your info".  Did that and am waiting and hoping <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[EnderBeta]

<p>Well great <img src="http://forums.station.sony.com/eq2/images/smilies/2786c5c8e1a8be796fb2f726cca5a0fe.gif" border="0" alt="SMILEY" width="15" height="15" /> I'm stuck on login with the message "entering game as niastissa..." then after a long wait it says there is no server for character zone; please try again in a few minutes. Did The Bazaar crash? If so am I to expect a prorate in my billing for the serviuce being down?</p><p>Edit: Ok I made it to the character select after it failed to login to the character when i hit play in the launchpad. But I can't help but notice that all of my progress the last few days is totally gone! it shows me as a 29 when I was nearly level 33 this afternoon. My main isn't the only one with this problem. Am I to expect I have lost all items I earned over this time period too? Is this going to be fixed? This is a deal breaker for me, if SOE can't manage their database I'm out.</p>

[Tylis]

<p>Interesting.   I tried to log in just now for the first time Since Tuesday.   It got me to "loading zone resources" and then crashed back to desktop.  No error.   </p><p> I updated my ProfitUI and tried again.  It got me past the "loading zone resources" but then crashed right after again to desktop...no errors.</p><p> I'm doing a full file scan now to see if that helps.  Has anyone determined yet what this bug is?</p><p> Edit:  Nope, the full file scan did nothing.  Still can't get in.   I can see my chat window and can even send a quick message to people in game, but it drops me to desktop when it trys to load zone resources....oh well...guess I won't be playing tonight.</p><p> Siege</p>

[EnderBeta]

<p>the bazaar was having serious issues about an hour ago. Whatever it was it seems to be corrected. But freaked me out when i saw my character select screen and the information on it being several days old.</p><p>When I was having problems logging in it never crashed on zone resources. It just couldn't find teh server and went to the character select screen saying bazaar is down. Now that I'm thinking about it maybe the character select screen being out of date has to do with me getting back from out of town and using my desktop for the first time in a week and the character select is possibly cached on the drive.</p><p> What server are you on?</p>

[Mathaleus]

<p><span style="font-size: x-small;">I'm having this problem as well...the game crashes to desktop on Loading Zone Resources most of the time, but occasionally gives me the Invalid Log In ID/Password.  Has happened since the day after the last GU.</span></p><p><span style="font-size: x-small;">Already have a TSR ticket...Reference #080514-002180</span></p><p><span style="font-size: x-small;">Have deleted the cache files and at this point every file in the game.  Live in SC and here are my trace things to Everfrost Server...which is the server my characters are on. </span></p><p>Tracing route to sdkeq2-11-01.everquest2.com [199.108.13.129]</p><p>over a maximum of 30 hops:</p><p>  1     9 ms     9 ms     8 ms  208-104-208-1.rhhe2.2wcm.comporium.net [208.104.208.1] </p><p>  2    10 ms     8 ms     8 ms  208.104.1.9 </p><p>  3    57 ms    12 ms     8 ms  208.104.0.13 </p><p>  4    12 ms     8 ms     8 ms  208.104.0.1 </p><p>  5     8 ms    12 ms     8 ms  204.116.56.6 </p><p>  6    23 ms    20 ms    13 ms  165.166.18.1 </p><p>  7    21 ms    12 ms    13 ms  66.192.166.13 </p><p>  8    30 ms    27 ms    30 ms  66.192.240.18 </p><p>  9    86 ms    89 ms    85 ms  tbr1.wswdc.ip.att.net [12.123.8.114] </p><p> 10    93 ms    85 ms    85 ms  cr2.wswdc.ip.att.net [12.122.16.45] </p><p> 11    88 ms    85 ms    85 ms  cr1.attga.ip.att.net [12.122.1.173] </p><p> 12    87 ms    85 ms    90 ms  cr2.dlstx.ip.att.net [12.122.28.174] </p><p> 13    89 ms    87 ms    86 ms  cr1.dlstx.ip.att.net [12.122.1.209] </p><p> 14    90 ms    85 ms    87 ms  cr1.phmaz.ip.att.net [12.122.28.182] </p><p> 15    85 ms    87 ms    90 ms  tbr1.phmaz.ip.att.net [12.122.22.138] </p><p> 16    85 ms    87 ms    85 ms  gar1.sd2ca.ip.att.net [12.123.145.161] </p><p> 17    89 ms    91 ms    90 ms  12.122.255.30 </p><p> 18    87 ms    86 ms    85 ms  mdf4-bi8k-2-eth-2-2.san2.attens.net [63.241.0.166] </p><p> 19    87 ms    88 ms    89 ms  vl20.sdkollsw-2.sonyonline.net [63.241.6.50] </p><p> 20    86 ms    89 ms    89 ms  sdkeq2-11-01.everquest2.com [199.108.13.129] </p><p>Tracing route to sdkeq2-11-01.everquest2.com [199.108.13.129]</p><p>over a maximum of 30 hops:</p><p>  0  bobby-gamer [208.104.221.128] </p><p>  1  208-104-208-1.rhhe2.2wcm.comporium.net [208.104.208.1] </p><p>  2  208.104.1.9 </p><p>  3  208.104.0.13 </p><p>  4  208.104.0.1 </p><p>  5  204.116.56.6 </p><p>  6  165.166.18.1 </p><p>  7  66.192.166.13 </p><p>  8  66.192.240.18 </p><p>  9  tbr1.wswdc.ip.att.net [12.123.8.114] </p><p> 10  cr2.wswdc.ip.att.net [12.122.16.45] </p><p> 11  cr1.attga.ip.att.net [12.122.1.173] </p><p> 12  cr2.dlstx.ip.att.net [12.122.28.174] </p><p> 13  cr1.dlstx.ip.att.net [12.122.1.209] </p><p> 14  cr1.phmaz.ip.att.net [12.122.28.182] </p><p> 15  tbr1.phmaz.ip.att.net [12.122.22.138] </p><p> 16  gbr1.sd2ca.ip.att.net [12.122.2.141] </p><p> 17  gar1.sd2ca.ip.att.net [12.123.145.161] </p><p> 18  12.122.255.30 </p><p> 19  mdf4-bi8k-2-eth-2-2.san2.attens.net [63.241.0.166] </p><p> 20  sdkeq2-11-01.everquest2.com [199.108.13.129] </p><p>Computing statistics for 500 seconds...</p><p>            Source to Here   This Node/Link</p><p>Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address</p><p>  0    bobby-gamer [208.104.221.128]    0/ 100 =  0%   |</p><p>  1   10ms     0/ 100 =  0%     0/ 100 =  0%  208-104-208-1.rhhe2.2wcm.comporium.net [208.104.208.1]  0/ 100 =  0%   |</p><p>  2    9ms     0/ 100 =  0%     0/ 100 =  0%  208.104.1.9       0/ 100 =  0%   |</p><p>  3   10ms     0/ 100 =  0%     0/ 100 =  0%  208.104.0.13    0/ 100 =  0%   |</p><p>  4   10ms     0/ 100 =  0%     0/ 100 =  0%  208.104.0.1      0/ 100 =  0%   |</p><p>  5   10ms     0/ 100 =  0%     0/ 100 =  0%  204.116.56.6    0/ 100 =  0%   |</p><p>  6   14ms     0/ 100 =  0%     0/ 100 =  0%  165.166.18.1    0/ 100 =  0%   |</p><p>  7   17ms     0/ 100 =  0%     0/ 100 =  0%  66.192.166.13     0/ 100 =  0%   |</p><p>  8   31ms     0/ 100 =  0%     0/ 100 =  0%  66.192.240.18     0/ 100 =  0%   |</p><p>  9  ---     100/ 100 =100%   100/ 100 =100%  tbr1.wswdc.ip.att.net [12.123.8.114]   0/ 100 =  0%   |</p><p> 10  ---     100/ 100 =100%   100/ 100 =100%  cr2.wswdc.ip.att.net [12.122.16.45]      0/ 100 =  0%   |</p><p> 11  ---     100/ 100 =100%   100/ 100 =100%  cr1.attga.ip.att.net [12.122.1.173]      0/ 100 =  0%   |</p><p> 12  ---     100/ 100 =100%   100/ 100 =100%  cr2.dlstx.ip.att.net [12.122.28.174]        0/ 100 =  0%   |</p><p> 13  ---     100/ 100 =100%   100/ 100 =100%  cr1.dlstx.ip.att.net [12.122.1.209]       0/ 100 =  0%   |</p><p> 14  ---     100/ 100 =100%   100/ 100 =100%  cr1.phmaz.ip.att.net [12.122.28.182]     0/ 100 =  0%   |</p><p> 15  ---     100/ 100 =100%   100/ 100 =100%  tbr1.phmaz.ip.att.net [12.122.22.138]    0/ 100 =  0%   |</p><p> 16  ---     100/ 100 =100%   100/ 100 =100%  gbr1.sd2ca.ip.att.net [12.122.2.141]    0/ 100 =  0%   |</p><p> 17  ---     100/ 100 =100%   100/ 100 =100%  gar1.sd2ca.ip.att.net [12.123.145.161]   0/ 100 =  0%   |</p><p> 18  ---     100/ 100 =100%   100/ 100 =100%  12.122.255.30   0/ 100 =  0%   |</p><p> 19   74ms     0/ 100 =  0%     0/ 100 =  0%  mdf4-bi8k-2-eth-2-2.san2.attens.net [63.241.0.166]    49/ 100 = 49%   |</p><p> 20   86ms    49/ 100 = 49%     0/ 100 =  0%  sdkeq2-11-01.everquest2.com [199.108.13.129] </p>

[fahnya]

both me and my roommate had the same problem, and also one other person in our area. They said it has come down to our isp and their servers having an issue talking. Funny thing happened today though my roommate was finally able to log into his. I tried mine same thing as before kept happening to me. I tried mine on his computer and I still could not log in, (would get to loading zone resources then either crash or get hte blue userid/password error). We tried his on mine computer and it worked fine. This has me about pulling my hair out now.

[gnophkeh]

<p>I'm able to log in with some of my characters and not others (hanging on the waiting for resources or loading UI settings screen) - the problem is effecting the same characters on different PC's and different ISP's (one of the PC's is a fresh install)</p><p>SOE will blame it all on your kit/your ISP/your haircut/your star sign/ and anything else they can think of while they keep switching the servers on and off praying that it will solve the problem.</p><p>They dont seem to have any agreed service levels when it comes to these issues (which normally happen after each major change) and will never give you an eta for things returning to normal (the only system they have that never seems to break down is the billing system that takes your money each month)</p>

[akaruk]

OMG...I think that's just my problem, waiting for a complete solution.What I tried:Reinstall Windows XPReinstall EQ2Update Video DriverCreate new character on new serverAll failed.

[Cassea]

<cite>TSR-DanielH wrote:</cite><blockquote>Hello everyone,This thread is getting somewhat confusing.  While its nice to have a consolidated connection issue thread, most of the issues in this thread are not related.  I'm not sure how to respond when people simply say they're experiencing the same issue since there are several separate issues in this thread.<b>Just to be clear, if you experiencing the "Login rejected: invalid name or password" error, you need to PM me your station name or start a support ticket.  This also applies if you experienced that issue a couple of times and then it simply started crashing to desktop.</b>If you are not getting <i>that specific</i> error message then the best course of action is to open a new thread or create a support ticket and PM me with the reference #.  Make sure to include the information requested in the following post when creating that ticket/thread, and please make sure to include the error message if there is one.  If you're crashing to desktop then the DXdiag/msinfo results are the most important, and if you're crashing to character select the tracert/pathping information is the most important.<a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=353617" target="_blank">http://forums.station.sony.com/eq2/...topic_id=353617</a>Thank you all for being patient with us and the issues you're experiencing.  We want to get everyone's game working correctly and this seems like the best way to proceed.</blockquote>That's just it Dan, half the time I'm crashing to desktop as the zone resources are being loaded in and the other half of the time I'm getting an invalid password. It's almost as if the game tries to verify your account as you load in and the login servers are not working. This is just like what was happening a month ago.I sent you my account info yesterday. Whatever happened happened on your end. How was it fixed last time?-JB

[Quin]

<p>TSR-DanielH, I have pmed you with my account names.  As Cassea said, sometimes its a crash to desktop, sometimes its an invaild login error with crash to desktop.</p><p>Just got off the phone with TSR Eric who appeared unaware of this issue.  After suggesting I reinstall the game I directed him to this thread and to TSR-Daniel for further information.  TSR-Eric tried logging into my account and apparently had the same issue (crashing to desktop while loading zone resources) because he came back on the line and said it was an issue on their end affecting some accounts and they'd get it fixed in a couple hours.</p><p> So, have some patience, open a ticket, be prepared to point out this thread and hopefully they'll get you fixed up.</p>

[Cassea]

<cite>Quince@Butcherblock wrote:</cite><blockquote><p>TSR-DanielH, I have pmed you with my account names.  As Cassea said, sometimes its a crash to desktop, sometimes its an invaild login error with crash to desktop.</p><p>Just got off the phone with TSR Eric who appeared unaware of this issue.  After suggesting I reinstall the game I directed him to this thread and to TSR-Daniel for further information.  TSR-Eric tried logging into my account and apparently had the same issue (crashing to desktop while loading zone resources) because he came back on the line and said it was an issue on their end affecting some accounts and they'd get it fixed in a couple hours.</p><p> So, have some patience, open a ticket, be prepared to point out this thread and hopefully they'll get you fixed up.</p></blockquote>The very same thing happened last month and they had to get a list of people who it was affecting and they did something on their end to fix it. I know it has something to do with the new blocking they were trying to do to block gold sellers because when I reset my IP I was able to get back in. Maybe this is not related... maybe it is.-JB

[fahnya]

I have pm'ed also. My situation is the same with crashing to the desktop and the invalid user/pass. Mine is different though in the fact that tech support has been able to log in with my account. My roommate was having the same problem as me but his cleared up. I can't log in on either computer with my account but he can log into his on both computers. I also tried to see if star wars galaxies would work for me and I am having the same issue there to.

[TSR-DanielH]

I've received all of the PMs and I'm currently in contact with the platform development team to have the fix applied to those accounts.  I'll update everyone through PM when I get a response....and I hijacked that support ticket from Eric, Quince.  Assuming its the same issue then I should be able to correct it for you.<span class="name"></span>

[Quin]

<p>Thanks for the hijack Daniel!!  Both my accounts are fixed now!</p>

[TSR-DanielH]

<cite>Quince@Butcherblock wrote:</cite><blockquote><p>Thanks for the hijack Daniel!!  Both my accounts are fixed now!</p></blockquote>Glad to hear it!I've applied the fix to most of the accounts that e-mailed me at this point.  2 were already fixed and are experiencing some other issue, 2 required more information from the person who PM'd me, and 1 is still awaiting a response from the platform support team.  If you're waiting for a response from me then please check your inbox to see if a further response is required.I want to thank everyone for their patience with this issue.

[TSR-TrevorG]

I'm working on the accounts for those that have PM'd me today/last night

[TSR-TrevorG]

For those that sent me a PM today for these login issues, please try to login again.As always, please do not pretend your a spammer to friends and guild mates.  It may seems funny at the time.....

[TSR-TrevorG]

Unless I have other wise PM'd you back with other information, please try and log back in. 

[Feyscape]

Have tried to login, still crashing. If it helps, I'm trying to play from Singapore.

[TSR-TrevorG]

Working on yours still Feyscape

[Colbe]

Hey Trevor. I've Pmed and you and the other CS mentioned. I believe this is the problem i'm having, but since it could be something else i started a new thread. Please help me out; im going crazy here

[Kuulei]

<p>I sent PM with account name as requested on 05/26/08 by Trevor, still no word.</p><p>my account is 8+ years old, I have had 2 accounts for about 5 of that 8 years.  Thats a lot of $$$ I have thrown SOE's way.</p><p>I sure hope there is a fix soon, I even went as far as ordering new service from another provider.  Guess I will find out if that works June 11 (and its costing me a pretty copper to change cable companies)</p>

[Oniria]

I have also PM'd you as well, TSR-TrevorG.  Thank you for your assistance with this!

[Jy]

I do have some things I was wondering about. So far I have been told that this problem is due to my modem, my non-existent router, and my  firewall which I also don't have. Then I was told it was a port issue with my ISP. What I don't understand is why it was working and then one day decided to quit. Also, why did this issue recently appear? This game has been around a while. If it had happened before wouldn't there be record of it? And what are the odds that after 4 years that random ISP's decided to all block EQ2 around the same time.  I'd also like to note the fact that many people mentioned that this happened after an update. Same as me. Everyone here seems to of had this problem appear early in May. Same as me. In this time I've gotten EQ2 to work twice. One time for only a couple days and another for almost 2 weeks. I thought it was fixed for good so I spent 40 bucks for a second account and 50 bucks for a character transfer. It breaking again after putting that cash down really irks me..It was also mentioned that this was probably a problem with ATT for those people in that area. But we have one person from Hong Kong, another from Singapore, and I myself am in Seoul, South Korea. If i could ask that you raise awareness of other TSR's on this issue it would be great. All the ones that I've contacted seemed to have no idea. That's understandable though since it seems that this is a fairly new issue in EQ2.

[Jy]

Well, I just logged in. Was able to look at guilds recruiting window, equip different items, cast spells. But, as soon as I zoned, I crashed at the same spot like I always do. I'm beginning to wonder if this is an audio issue causing the crash. The music is almost always in the same spot. Count it with your fingers. When the music changes over to dun-dun-dun duh du nuh nuh. At least thats what it sounds like in my head. Anyway just tap your fingers as soon as it begins and you will crash between 3-4 taps. Sometimes 5 taps.

[Jy]

Well, I tried deleting the loading mp3's and using everquest2.exe to log in so I didn't download them. It's still crashing in the same place that it was after I was able to log in. I can get to loading entity resources 98%-100%. I can even hear things around me and get tells..Will try deleting every UI I have.. =/

[Astrlidia]

<p>I'm too having this problem, and I didn't in early may, or ever, until now. I was trying to log on with my lvl 44 conj, and the last time I logged on, it was with my lvl 42 ranger, which was a few weeks ago, but I had several issues with her too</p><p>I was logging on to to see what the fuss was about this legendary stuff. Oh weel, guess I'll have to wait for game update 42.</p>

[TSR-TrevorG]

For those of you that PMd me your station name or reference #, I will be looking into these today.

[Dawnslight]

im also unable to log into any charactor.  I get to the Play button and click it then it starts loading the charactor select screen and stops working.  I get a msg saying the application has stopped working and windows is checking for a solution then it only gives me the option to cancel or quit the program.  Here are my specs for my computerSystem Information------------------Time of this report: 5/29/2008, 12:22:29Machine name: Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.longhorn_rtm.080118-1840)Language: English (Regional Setting: English)System Manufacturer: Apple Inc.System Model: MacPro3,1BIOS: Default System BIOSProcessor: Intel(R) Xeon(R) CPU E5462 @ 2.80GHz (4 CPUs), ~2.8GHzMemory: 2038MB RAMPage File: 839MB used, 3482MB availableWindows Dir: C:WindowsDirectX Version: DirectX 10DX Setup Parameters: Not foundDxDiag Version: 6.00.6001.18000 32bit Unicode------------DxDiag Notes------------Display Tab 1: No problems found.Sound Tab 1: No problems found.Sound Tab 2: No problems found.Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices---------------Card name: NVIDIA GeForce 8800 GTManufacturer: NVIDIAChip type: GeForce 8800 GTDAC type: Integrated RAMDACDevice Key: EnumPCIVEN_10DE&DEV_0611&SUBSYS_054F10DE&REV_A2Display Memory: 1241 MBDedicated Memory: 479 MBShared Memory: 762 MBCurrent Mode: 1680 x 1050 (32 bit) (60Hz)Monitor: Generic PnP MonitorDriver Name: nvd3dum.dll,nvwgf2um.dllDriver Version: 7.15.0011.6749 (English)DDI Version: 10Driver Attributes: Final RetailDriver Date/Size: 1/10/2008 17:13:23, 5263360 bytesWHQL Logo'd: n/aWHQL Date Stamp: n/a

[Dawnslight]

I just checked if i could login on my daughters computer and i could . she is running windows xp sp2 on her machine so it is a windows vista problem for sure. I hope that helps and I hope you all fix it soon.

[TSR-TrevorG]

Try using the Vista Fix on the bottom of my signature please.

[Dawnslight]

im not seeing a vista fix on the signature

[Dawnslight]

i am running eq2 as an administrator and all permissions are granted btw

[TSR-TrevorG]

<a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=416554" target="_blank" rel="nofollow">http://forums.station.sony.com/eq2/...topic_id=416554</a>

[Xblade419]

<cite>Mathaleus wrote:</cite><blockquote><p><span style="font-size: x-small;">I'm having this problem as well...the game crashes to desktop on Loading Zone Resources most of the time, but occasionally gives me the Invalid Log In ID/Password.  Has happened since the day after the last GU.</span></p><p><span style="font-size: x-small;">Already have a TSR ticket...Reference #080514-002180</span></p><p><span style="font-size: x-small;">Have deleted the cache files and at this point every file in the game.  Live in SC and here are my trace things to Everfrost Server...which is the server my characters are on. </span></p><p>Tracing route to sdkeq2-11-01.everquest2.com [199.108.13.129]</p><p>over a maximum of 30 hops:</p><p>  1     9 ms     9 ms     8 ms  208-104-208-1.rhhe2.2wcm.comporium.net [208.104.208.1] </p><p>  2    10 ms     8 ms     8 ms  208.104.1.9 </p><p>  3    57 ms    12 ms     8 ms  208.104.0.13 </p><p>  4    12 ms     8 ms     8 ms  208.104.0.1 </p><p>  5     8 ms    12 ms     8 ms  204.116.56.6 </p><p>  6    23 ms    20 ms    13 ms  165.166.18.1 </p><p>  7    21 ms    12 ms    13 ms  66.192.166.13 </p><p>  8    30 ms    27 ms    30 ms  66.192.240.18 </p><p>  9    86 ms    89 ms    85 ms  tbr1.wswdc.ip.att.net [12.123.8.114] </p><p> 10    93 ms    85 ms    85 ms  cr2.wswdc.ip.att.net [12.122.16.45] </p><p> 11    88 ms    85 ms    85 ms  cr1.attga.ip.att.net [12.122.1.173] </p><p> 12    87 ms    85 ms    90 ms  cr2.dlstx.ip.att.net [12.122.28.174] </p><p> 13    89 ms    87 ms    86 ms  cr1.dlstx.ip.att.net [12.122.1.209] </p><p> 14    90 ms    85 ms    87 ms  cr1.phmaz.ip.att.net [12.122.28.182] </p><p> 15    85 ms    87 ms    90 ms  tbr1.phmaz.ip.att.net [12.122.22.138] </p><p> 16    85 ms    87 ms    85 ms  gar1.sd2ca.ip.att.net [12.123.145.161] </p><p> 17    89 ms    91 ms    90 ms  12.122.255.30 </p><p> 18    87 ms    86 ms    85 ms  mdf4-bi8k-2-eth-2-2.san2.attens.net [63.241.0.166] </p><p> 19    87 ms    88 ms    89 ms  vl20.sdkollsw-2.sonyonline.net [63.241.6.50] </p><p> 20    86 ms    89 ms    89 ms  sdkeq2-11-01.everquest2.com [199.108.13.129] </p><p>Tracing route to sdkeq2-11-01.everquest2.com [199.108.13.129]</p><p>over a maximum of 30 hops:</p><p>  0  bobby-gamer [208.104.221.128] </p><p>  1  208-104-208-1.rhhe2.2wcm.comporium.net [208.104.208.1] </p><p>  2  208.104.1.9 </p><p>  3  208.104.0.13 </p><p>  4  208.104.0.1 </p><p>  5  204.116.56.6 </p><p>  6  165.166.18.1 </p><p>  7  66.192.166.13 </p><p>  8  66.192.240.18 </p><p>  9  tbr1.wswdc.ip.att.net [12.123.8.114] </p><p> 10  cr2.wswdc.ip.att.net [12.122.16.45] </p><p> 11  cr1.attga.ip.att.net [12.122.1.173] </p><p> 12  cr2.dlstx.ip.att.net [12.122.28.174] </p><p> 13  cr1.dlstx.ip.att.net [12.122.1.209] </p><p> 14  cr1.phmaz.ip.att.net [12.122.28.182] </p><p> 15  tbr1.phmaz.ip.att.net [12.122.22.138] </p><p> 16  gbr1.sd2ca.ip.att.net [12.122.2.141] </p><p> 17  gar1.sd2ca.ip.att.net [12.123.145.161] </p><p> 18  12.122.255.30 </p><p> 19  mdf4-bi8k-2-eth-2-2.san2.attens.net [63.241.0.166] </p><p> 20  sdkeq2-11-01.everquest2.com [199.108.13.129] </p><p>Computing statistics for 500 seconds...</p><p>            Source to Here   This Node/Link</p><p>Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address</p><p>  0    bobby-gamer [208.104.221.128]    0/ 100 =  0%   |</p><p>  1   10ms     0/ 100 =  0%     0/ 100 =  0%  208-104-208-1.rhhe2.2wcm.comporium.net [208.104.208.1]  0/ 100 =  0%   |</p><p>  2    9ms     0/ 100 =  0%     0/ 100 =  0%  208.104.1.9       0/ 100 =  0%   |</p><p>  3   10ms     0/ 100 =  0%     0/ 100 =  0%  208.104.0.13    0/ 100 =  0%   |</p><p>  4   10ms     0/ 100 =  0%     0/ 100 =  0%  208.104.0.1      0/ 100 =  0%   |</p><p>  5   10ms     0/ 100 =  0%     0/ 100 =  0%  204.116.56.6    0/ 100 =  0%   |</p><p>  6   14ms     0/ 100 =  0%     0/ 100 =  0%  165.166.18.1    0/ 100 =  0%   |</p><p>  7   17ms     0/ 100 =  0%     0/ 100 =  0%  66.192.166.13     0/ 100 =  0%   |</p><p>  8   31ms     0/ 100 =  0%     0/ 100 =  0%  66.192.240.18     0/ 100 =  0%   |</p><p>  9  ---     100/ 100 =100%   100/ 100 =100%  tbr1.wswdc.ip.att.net [12.123.8.114]   0/ 100 =  0%   |</p><p> 10  ---     100/ 100 =100%   100/ 100 =100%  cr2.wswdc.ip.att.net [12.122.16.45]      0/ 100 =  0%   |</p><p> 11  ---     100/ 100 =100%   100/ 100 =100%  cr1.attga.ip.att.net [12.122.1.173]      0/ 100 =  0%   |</p><p> 12  ---     100/ 100 =100%   100/ 100 =100%  cr2.dlstx.ip.att.net [12.122.28.174]        0/ 100 =  0%   |</p><p> 13  ---     100/ 100 =100%   100/ 100 =100%  cr1.dlstx.ip.att.net [12.122.1.209]       0/ 100 =  0%   |</p><p> 14  ---     100/ 100 =100%   100/ 100 =100%  cr1.phmaz.ip.att.net [12.122.28.182]     0/ 100 =  0%   |</p><p> 15  ---     100/ 100 =100%   100/ 100 =100%  tbr1.phmaz.ip.att.net [12.122.22.138]    0/ 100 =  0%   |</p><p> 16  ---     100/ 100 =100%   100/ 100 =100%  gbr1.sd2ca.ip.att.net [12.122.2.141]    0/ 100 =  0%   |</p><p> 17  ---     100/ 100 =100%   100/ 100 =100%  gar1.sd2ca.ip.att.net [12.123.145.161]   0/ 100 =  0%   |</p><p> 18  ---     100/ 100 =100%   100/ 100 =100%  12.122.255.30   0/ 100 =  0%   |</p><p> 19   74ms     0/ 100 =  0%     0/ 100 =  0%  mdf4-bi8k-2-eth-2-2.san2.attens.net [63.241.0.166]    49/ 100 = 49%   |</p><p> 20   86ms    49/ 100 = 49%     0/ 100 =  0%  sdkeq2-11-01.everquest2.com [199.108.13.129]</p><p>**END QUOTE**</p><p>______________________ </p> <p>I too am with COMPORIUM, and this is not working either! Comporium is an extremely small company in the Fort Mill/Rock Hill area of South Carolina. This either an ISP problem, or a SOE problem that's messing with the ISP</p></blockquote>

[TSR-TrevorG]

<cite>Xblade419 wrote:</cite><blockquote><cite></cite><blockquote><p>Computing statistics for 500 seconds...</p><p>            Source to Here   This Node/Link</p><p>Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address</p><p>  0    bobby-gamer [208.104.221.128]    0/ 100 =  0%   |</p><p>  1   10ms     0/ 100 =  0%     0/ 100 =  0%  208-104-208-1.rhhe2.2wcm.comporium.net [208.104.208.1]  0/ 100 =  0%   |</p><p>  2    9ms     0/ 100 =  0%     0/ 100 =  0%  208.104.1.9       0/ 100 =  0%   |</p><p>  3   10ms     0/ 100 =  0%     0/ 100 =  0%  208.104.0.13    0/ 100 =  0%   |</p><p>  4   10ms     0/ 100 =  0%     0/ 100 =  0%  208.104.0.1      0/ 100 =  0%   |</p><p>  5   10ms     0/ 100 =  0%     0/ 100 =  0%  204.116.56.6    0/ 100 =  0%   |</p><p>  6   14ms     0/ 100 =  0%     0/ 100 =  0%  165.166.18.1    0/ 100 =  0%   |</p><p>  7   17ms     0/ 100 =  0%     0/ 100 =  0%  66.192.166.13     0/ 100 =  0%   |</p><p>  8   31ms     0/ 100 =  0%     0/ 100 =  0%  66.192.240.18     0/ 100 =  0%   |</p><p><span style="color: #cc0000;"><b>  9  ---     100/ 100 =100%   100/ 100 =100%  tbr1.wswdc.ip.<span style="color: #336600;">att.net</span> [12.123.8.114]   0/ 100 =  0%   |</b></span></p><p><span style="color: #cc0000;"><b> 10  ---     100/ 100 =100%   100/ 100 =100%  cr2.wswdc.ip.<span style="color: #006600;">att.net</span> [12.122.16.45]      0/ 100 =  0%   |</b></span></p><p><span style="color: #cc0000;"><b> 11  ---     100/ 100 =100%   100/ 100 =100%  cr1.attga.ip.<span style="color: #006600;">att.net</span> [12.122.1.173]      0/ 100 =  0%   |</b></span></p><p><span style="color: #cc0000;"><b> 12  ---     100/ 100 =100%   100/ 100 =100%  cr2.dlstx.ip.<span style="color: #006600;">att.net</span> [12.122.28.174]        0/ 100 =  0%   |</b></span></p><p><span style="color: #cc0000;"><b> 13  ---     100/ 100 =100%   100/ 100 =100%  cr1.dlstx.ip.<span style="color: #006600;">att.net</span> [12.122.1.209]       0/ 100 =  0%   |</b></span></p><p><span style="color: #cc0000;"><b> 14  ---     100/ 100 =100%   100/ 100 =100%  cr1.phmaz.ip.<span style="color: #006600;">att.net</span> [12.122.28.182]     0/ 100 =  0%   |</b></span></p><p><span style="color: #cc0000;"><b> 15  ---     100/ 100 =100%   100/ 100 =100%  tbr1.phmaz.ip.<span style="color: #006600;">att.net</span> [12.122.22.138]    0/ 100 =  0%   |</b></span></p><p><span style="color: #cc0000;"><b> 16  ---     100/ 100 =100%   100/ 100 =100%  gbr1.sd2ca.ip.<span style="color: #006600;">att.net</span> [12.122.2.141]    0/ 100 =  0%   |</b></span></p><p><span style="color: #cc0000;"><b> 17  ---     100/ 100 =100%   100/ 100 =100%  gar1.sd2ca.ip.<span style="color: #006600;">att.net</span> [12.123.145.161]   0/ 100 =  0%   |</b></span></p><p><span style="color: #cc0000;"><b> 18  ---     100/ 100 =100%   100/ 100 =100%  12.122.255.30   0/ 100 =  0%   |</b></span></p><p> 19   74ms     0/ 100 =  0%     0/ 100 =  0%  mdf4-bi8k-2-eth-2-2.san2.attens.net [63.241.0.166]    49/ 100 = 49%   |</p><p> 20   86ms    49/ 100 = 49%     0/ 100 =  0%  sdkeq2-11-01.everquest2.com [199.108.13.129]</p><p>**END QUOTE**</p><p>______________________ </p> <p>I too am with COMPORIUM, and this is not working either! Comporium is an extremely small company in the Fort Mill/Rock Hill area of South Carolina. This either an ISP problem, or a SOE problem that's messing with the ISP</p></blockquote></blockquote>Here is the problem.  AT&T has confirmed this with us, and last week gave us a 3 week ETA.  I am hoping it gets resolved sooner though.

[Xblade419]

3 Weeks..?So much for the big return to EQ2 during this promo for me + my friends..<b>Edit: </b>So... in the mean time, how would I configure a generic (Linksys if you want to be specific) router to re-route the tracert hops to this server?

[TSR-TrevorG]

You cannot control the routing, that is up to your ISP sadly.

[Hulons9]

<p>I'm also on Comporium and having the CTD problem.  So, is this an AT&T problem or a Comporium problem?</p>

[TSR-DanielH]

<cite>Hulons9 wrote:</cite><blockquote><p>I'm also on Comporium and having the CTD problem.  So, is this an AT&T problem or a Comporium problem?</p></blockquote><p>A crash to desktop may indicate a different issue, actually.  You'll probably want to PM either Trevor or myself with your station name so we can investigate.</p><p>To answer your question, the problem is with AT&T.  Since Comporium uses AT&T in their routing, though, it's effecting most of their customers.  Still, that may not be whats preventing you from logging in.</p>

[Hulons9]

<cite>TSR-DanielH wrote:</cite><blockquote><cite>Hulons9 wrote:</cite><blockquote><p>I'm also on Comporium and having the CTD problem.  So, is this an AT&T problem or a Comporium problem?</p></blockquote><p>A crash to desktop may indicate a different issue, actually.  You'll probably want to PM either Trevor or myself with your station name so we can investigate.</p><p>To answer your question, the problem is with AT&T.  Since Comporium uses AT&T in their routing, though, it's effecting most of their customers.  Still, that may not be whats preventing you from logging in.</p></blockquote><p>Thanks, DanielH  </p><p>I was hoping it was Comporium. I can actually make them look me in the eye. </p><p>I pm'ed Trevor my station name yesterday, though I haven't gotten a reply as of yet.</p><p>Either way, thanks to both you and Trevor for your continued efforts on this.</p>

[Omido]

I am unable to log into the game as well. I get to the character select.. select my character, and when I attempt to get in the game I immediately get "EQ2 application has stopped working". I am a returning player for the Legends promotion. This is the same system I had before and EQ2 worked just fine then. I PM'd TSR TrevorG yesterday with my station name, but have yet to hear any response. Any feedback would be appreciated!

[TSR-DanielH]

<cite>Omido wrote:</cite><blockquote>I am unable to log into the game as well. I get to the character select.. select my character, and when I attempt to get in the game I immediately get "EQ2 application has stopped working". I am a returning player for the Legends promotion. This is the same system I had before and EQ2 worked just fine then. I PM'd TSR TrevorG yesterday with my station name, but have yet to hear any response. Any feedback would be appreciated!</blockquote><p>That sounds more like a computer settings issue and not a connection issue.  The most likely cause for that error would be a conflicting application.  Do you have any kind of anti-virus running when you play the game or did you have one running when you installed the game?   </p><p>As a first step I would run a full file scan to make sure none of the game files have been corrupted.  You can run a full file scan from the patcher by chosing the 'preferences' option.  Once you've done that, assuming the problem continues, I would advise turning off most of your startup programs(atleast temporarily to test).  You can follow the steps listed below to do so.</p><p>1. Select the START button.</p><p>2. Select RUN, then type in "msconfig" (for Vista, type msconfig in the search bar at the bottom of the Start Menu)</p><p>3. Press OK</p><p>4. Select the STARTUP tab.</p><p>5. In the list, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, please note that SCANREGISTRY and SYSTEM TRAY will not be listed - just uncheck the entire list.</p><p>6. Hit apply and then OK. Restart the computer and try the game again.</p><p>If you are still experiencing the same issue, please reply back. </p>

[Oniria]

I'd just like to commend TSR-TrevorG and the TSRs here - I PM'd TrevorG and voila!  Problem solved! <img src="/eq2/images/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" width="15" height="15" /> I'll be renewing my account.  Thanks for all you do!  <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" alt="SMILEY" width="15" height="15" />