Login Problems again

[Esar]

<p>Well, after 1 week of having no problems at all, the login is rejecting me again.  I've already sent a TSR a PM but i just wanted to let people know that the problem is reoccurring.</p><p>**edit** just to clarify i'm logging in from Seoul, South Korea</p>

[Konima]

Yep i live in Korea and we are having the same problems again as well.  Sony is blanket blocking IP ranges on one of their IDS or Firewalls.  After a week of them blowing smoke up my butt about it being my ISP and me having my ISP change my modem and all my connections and check their network for blocked game ports in the 7000 range they told me I was nuts.  Then I come to find out that SONY was the one blocking me and a TSR fixed it for us all.  But after 2 weeks its back again.  NOONE not one single sole at Sony's CS will admit to a dang thing.  They just keep blaming the ISP even to people who know it is Sony's problem.  SONY You have integrity issues.

[Grunis]

I live in Korea too and cant log in as well. I can get to character select but when i try to log in my character it drops me to desktop.

[Dakahn]

<p>Yep - blocked again.</p><p>I can't believe I'm paying them to keep blocking me...</p><p>And I'm assuming they won't do anything about it until Monday... so that's another whole weekend I'm unable to log in... </p>

[cymanc]

<p>I'm from Hongkong...</p><p>Yesterday night we raiding no problem, NOW CANNOT login into GAME...And, client CRASHED!!</p><p>What's going on if there is random BLOCKING from our asian networks / accounts??</p><p>It's VERY BAD!!It's UNACCEPTABLE that we paid that with current POOR service!!</p>

[Zero4]

<cite>cymanc wrote:</cite><blockquote><p>I'm from Hongkong...</p><p>Yesterday night we raiding no problem, NOW CANNOT login into GAME...And, client CRASHED!!</p><p>What's going on if there is random BLOCKING from our asian networks / accounts??</p><p>It's VERY BAD!!It's UNACCEPTABLE that we paid that with current POOR service!!</p></blockquote><p>Man!!!! I'm from HK too!!!</p><p>I don't have any problem to play yesterday, but today I'm rejected by the server again and again!!</p><p> I've made complaints to the TS guys, 5 different guys replied me that was my firewall problem!!!</p><p>ame as your cases, they quote their [Removed for Content] not support firewall offical message again and again. Finally, I [Removed for Content] them, and they say my isp router block their ports!! They even claimed that their server change ports very often and randomly, so my login failure is reasonable.</p><p>I've already stop my credit card subscription. I don't have any more hope on Sony.</p>

[Mr_Dan]

<p>Same thing with me here. I live in Pohang, South Korea. I got the same BS last time as well. </p><p>"Blah blah blah, it's your ISP" </p><p>"That's impossible, it has to be your fault" </p><p>"Blah blah blah, Yeah it was our fault, we were blocking you with our leet hi tech anti Chinese gold farmer identification program. You play in Asia so obviously you're a crook unless you can prove otherwise."</p><p>"Fix my account or I'm going to play LOTR Online"</p><p>"IP unblocked."</p><p>Here we are again. I'm not going to bother doing the email exchange with any TSR guys. SOE has about as much integrity as a Korean politician. If I wanted to deal with cheats and liars, I'd hang out at the local courthouse instead of playing EQ2. I pay for a month of playtime, not two and a half weeks with a load of BS sprinkled in.</p>

[Zero4]

<cite>Mr_Dan wrote:</cite><blockquote><p>Same thing with me here. I live in Pohang, South Korea. I got the same BS last time as well. </p><p>"Blah blah blah, it's your ISP" </p><p>"That's impossible, it has to be your fault" </p><p>"Blah blah blah, Yeah it was our fault, we were blocking you with our leet hi tech anti Chinese gold farmer identification program. You play in Asia so obviously you're a crook unless you can prove otherwise."</p><p>"Fix my account or I'm going to play LOTR Online"</p><p>"IP unblocked."</p><p>Here we are again. I'm not going to bother doing the email exchange with any TSR guys. SOE has about as much integrity as a Korean politician. If I wanted to deal with cheats and liars, I'd hang out at the local courthouse instead of playing EQ2. I pay for a month of playtime, not two and a half weeks with a load of BS sprinkled in.</p></blockquote><p>Let's see their last reply to me here:</p><p>Response (TSR Richard M.) 04/24/2008 10:21 AM Hi Zero497,</p><p>All of our servers use an IP address, which is broken up into 65535 different ports, any of which can represent a particular zone. If any of these ports are blocked by your firewall and/or router, you won't be able to access that zone. Plus the zones periodically change, which means that any zone you could access before may not be accessible now and vice versa. Once you have the entire port range opened, you won't have anymore trouble.</p><p>You might want to take a look at the guides at the following link. There's information there that can help you reconfigure your router. Also, if your router supports SPI firewall, you may need to disable it (it's possible your particular make of router may not actually call it SPI, it may just be firewall). Most MMO games don't support SPI firewall.</p><p>One more thing: it's possible your modem may also have a built-in router. One way you can check is if the modem's IP address starts with 192.168. If it does, you might want to set the modem to Bridge mode.</p><p><a href="http://www.portforward.com/" target="_blank" rel="nofollow">http://www.portforward.com/</a></p><p>I hope this helps you. Best regards,Richard M.Technical Support RepresentativeSony Online Entertainment </p>

[Fuyuki]

<cite>Zero497 wrote:</cite><blockquote><cite>Mr_Dan wrote:</cite><blockquote><p>Same thing with me here. I live in Pohang, South Korea. I got the same BS last time as well. </p><p>"Blah blah blah, it's your ISP" </p><p>"That's impossible, it has to be your fault" </p><p>"Blah blah blah, Yeah it was our fault, we were blocking you with our leet hi tech anti Chinese gold farmer identification program. You play in Asia so obviously you're a crook unless you can prove otherwise."</p><p>"Fix my account or I'm going to play LOTR Online"</p><p>"IP unblocked."</p><p>Here we are again. I'm not going to bother doing the email exchange with any TSR guys. SOE has about as much integrity as a Korean politician. If I wanted to deal with cheats and liars, I'd hang out at the local courthouse instead of playing EQ2. I pay for a month of playtime, not two and a half weeks with a load of BS sprinkled in.</p></blockquote><p>Let's see their last reply to me here:</p><p>Response (TSR Richard M.) 04/24/2008 10:21 AM Hi Zero497,</p><p>All of our servers use an IP address, which is broken up into 65535 different ports, any of which can represent a particular zone. If any of these ports are blocked by your firewall and/or router, you won't be able to access that zone. Plus the zones periodically change, which means that any zone you could access before may not be accessible now and vice versa. Once you have the entire port range opened, you won't have anymore trouble.</p><p>You might want to take a look at the guides at the following link. There's information there that can help you reconfigure your router. Also, if your router supports SPI firewall, you may need to disable it (it's possible your particular make of router may not actually call it SPI, it may just be firewall). Most MMO games don't support SPI firewall.</p><p>One more thing: it's possible your modem may also have a built-in router. One way you can check is if the modem's IP address starts with 192.168. If it does, you might want to set the modem to Bridge mode.</p><p><a rel="nofollow" href="http://www.portforward.com/" target="_blank">http://www.portforward.com/</a></p><p>I hope this helps you. Best regards,Richard M.Technical Support RepresentativeSony Online Entertainment </p></blockquote><p>hey Zero, I'm from HK too!which ISP u're using?i'm using IMS(PCCW) and SOE was fixed login reject problem but now when i get into game it crash to desktop again and again!!</p><p>and finally i was able get in ONCE, JUST ONCE </p><p>but all my skill timer are bugged with ***hr reuse also when i trying to zone, it crash again...</p><p> [Removed for Content] SONY?! please don't just focus on PS3, we paid u every month and now u even cannot fulfill our minimum request!! </p><p><span style="font-size: xx-large;">WE WANT TO PLAY THE GAME!</span></p><p><span style="font-size: small;">IT'S REALLY DIAPPOINTING US! NO MORE EXCUES AND FIX THE PROBLEM QUICK PLEASE!</span></p>

[Zero4]

<cite>Fuyuki wrote:</cite><blockquote><cite>Zero497 wrote:</cite><blockquote><cite>Mr_Dan wrote:</cite><blockquote><p>Same thing with me here. I live in Pohang, South Korea. I got the same BS last time as well. </p><p>"Blah blah blah, it's your ISP" </p><p>"That's impossible, it has to be your fault" </p><p>"Blah blah blah, Yeah it was our fault, we were blocking you with our leet hi tech anti Chinese gold farmer identification program. You play in Asia so obviously you're a crook unless you can prove otherwise."</p><p>"Fix my account or I'm going to play LOTR Online"</p><p>"IP unblocked."</p><p>Here we are again. I'm not going to bother doing the email exchange with any TSR guys. SOE has about as much integrity as a Korean politician. If I wanted to deal with cheats and liars, I'd hang out at the local courthouse instead of playing EQ2. I pay for a month of playtime, not two and a half weeks with a load of BS sprinkled in.</p></blockquote><p>Let's see their last reply to me here:</p><p>Response (TSR Richard M.) 04/24/2008 10:21 AM Hi Zero497,</p><p>All of our servers use an IP address, which is broken up into 65535 different ports, any of which can represent a particular zone. If any of these ports are blocked by your firewall and/or router, you won't be able to access that zone. Plus the zones periodically change, which means that any zone you could access before may not be accessible now and vice versa. Once you have the entire port range opened, you won't have anymore trouble.</p><p>You might want to take a look at the guides at the following link. There's information there that can help you reconfigure your router. Also, if your router supports SPI firewall, you may need to disable it (it's possible your particular make of router may not actually call it SPI, it may just be firewall). Most MMO games don't support SPI firewall.</p><p>One more thing: it's possible your modem may also have a built-in router. One way you can check is if the modem's IP address starts with 192.168. If it does, you might want to set the modem to Bridge mode.</p><p><a rel="nofollow" href="http://www.portforward.com/" target="_blank">http://www.portforward.com/</a></p><p>I hope this helps you. Best regards,Richard M.Technical Support RepresentativeSony Online Entertainment </p></blockquote><p>hey Zero, I'm from HK too!which ISP u're using?i'm using IMS(PCCW) and SOE was fixed login reject problem but now when i get into game it crash to desktop again and again!!</p><p>and finally i was able get in ONCE, JUST ONCE </p><p>but all my skill timer are bugged with ***hr reuse also when i trying to zone, it crash again...</p><p> [I cannot control my vocabulary] SONY?! please don't just focus on PS3, we paid u every month and now u even cannot fulfill our minimum request!! </p><p><span style="font-size: xx-large;">WE WANT TO PLAY THE GAME!</span></p><p><span style="font-size: small;">IT'S REALLY DIAPPOINTING US! NO MORE EXCUES AND FIX THE PROBLEM QUICK PLEASE!</span></p></blockquote><p>Haha, I will NOT buy PS3, I will either buy Will or Xbox.</p><p>I am using PCCW Everywhere plan, the 3G wireless plan. Sometimes, I don't have any problem for couple days, and then suddenly I cannot login for several days. What sony claim is the PORTS problem, but I really cannot understand why the login problem is so random. If my isp router block so many ports, i don't think I will not find any problems on bt and other online games. </p><p>I don't think SOE will take any action because I have email game with their super tech guys for the whole week, and at the end they still claim it's my isp router problem.</p><p>LET'S GO AHEAD WARHAMMER!!!!!!!! BUT IN THE MEAN TIME, WE CAN SPEND OUR TIME ON AGE OF CONAN. </p><p>Tracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]</p><p>over a maximum of 30 hops:</p><p>  1     *        *        *     Request timed out.</p><p>  2   319 ms   199 ms   199 ms  10.140.16.124 </p><p>  3   198 ms   219 ms   199 ms  10.140.21.188 </p><p>  4   198 ms   199 ms   199 ms  n219076099005.netvigator.com [219.76.99.5] </p><p>  5   201 ms   199 ms   179 ms  pcd507250.netvigator.com [218.102.39.250] </p><p>  6   258 ms   199 ms   199 ms  ge12-1.br01.hkg04.pccwbtn.net [63.218.61.197] </p><p>  7   418 ms   439 ms   439 ms  exch1.asheqnx.sonyonline.net [206.223.115.90] </p><p>  8   419 ms   439 ms   479 ms  vl852.sdtermsbr-1.sonyonline.net [64.37.144.93] </p><p>  9   458 ms   678 ms   419 ms  vl831.sdkollsw-1.sonyonline.net [64.37.144.82] </p><p> 10   838 ms   439 ms   439 ms  sdkeq2-05-01.everquest2.com [199.108.12.161] </p><p>Trace complete.</p>

[Grunis]

I was able to log in for like 10 seconds then it booted me to desktop again. Now when I try to log in it tries to load the zone and then I get booted to desktop again.

[cllau]

Yea, so I'm basically fed up with SOE for doing this to all of its users. I finally got my wife wanting to play so I went and bought a new computer so we could both play, I'm stationed in South Korea with the US Army. So I try to login and it wouldn't let me at first. So I got on the chat and they told me they had blocked my wifes new account cause it said she is from Thailand. Talking about racist.  So they unblocked it when I told them she's my freakin wife. Now they have blocked my IP and we can't log on at all, I went through a whole day of troubleshooting, even forking out another 200 bucks cause I thought it was the video card. Sony had screwed me out of my weekend and I want my money back for the last 2 weeks I couldn't play cause they want to be idiots. SONY Thanks for ruining my weekend and making my wife not even want to bother with online games!Btw if you really want to play, you can connect to online VPN and it doesn't block the eq2 connection. It's a short term fix, but it works.

[cllau]

<span style="font-size: large;">Also, who at SONY had the bright idea of making Tech Support Mon-Fri when your customers have the highest volume on the weekend. No wonder your losing users to WoW and other games. This is ridiculous.</span>

[Zero4]

<cite>cllauri wrote:</cite><blockquote>Yea, so I'm basically fed up with SOE for doing this to all of its users. I finally got my wife wanting to play so I went and bought a new computer so we could both play, I'm stationed in South Korea with the US Army. So I try to login and it wouldn't let me at first. So I got on the chat and they told me they had blocked my wifes new account cause it said she is from Thailand. Talking about racist.  So they unblocked it when I told them she's my freakin wife. Now they have blocked my IP and we can't log on at all, I went through a whole day of troubleshooting, even forking out another 200 bucks cause I thought it was the video card. Sony had screwed me out of my weekend and I want my money back for the last 2 weeks I couldn't play cause they want to be idiots. SONY Thanks for ruining my weekend and making my wife not even want to bother with online games!Btw if you really want to play, you can connect to online VPN and it doesn't block the eq2 connection. It's a short term fix, but it works. </blockquote>Man! I'm also thinking Racist too! SOE block the Asian IP!!

[Fuyuki]

<cite>Zero497 wrote:</cite><blockquote><p>Haha, I will NOT buy PS3, I will either buy Will or Xbox.</p><p>I am using PCCW Everywhere plan, the 3G wireless plan. Sometimes, I don't have any problem for couple days, and then suddenly I cannot login for several days. What sony claim is the PORTS problem, but I really cannot understand why the login problem is so random. If my isp router block so many ports, i don't think I will not find any problems on bt and other online games. </p><p>I don't think SOE will take any action because I have email game with their super tech guys for the whole week, and at the end they still claim it's my isp router problem.</p><p>LET'S GO AHEAD WARHAMMER!!!!!!!! BUT IN THE MEAN TIME, WE CAN SPEND OUR TIME ON AGE OF CONAN. </p><p>Tracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]</p><p>over a maximum of 30 hops:</p><p>  1     *        *        *     Request timed out.</p><p>  2   319 ms   199 ms   199 ms  10.140.16.124 </p><p>  3   198 ms   219 ms   199 ms  10.140.21.188 </p><p>  4   198 ms   199 ms   199 ms  n219076099005.netvigator.com [219.76.99.5] </p><p>  5   201 ms   199 ms   179 ms  pcd507250.netvigator.com [218.102.39.250] </p><p>  6   258 ms   199 ms   199 ms  ge12-1.br01.hkg04.pccwbtn.net [63.218.61.197] </p><p>  7   418 ms   439 ms   439 ms  exch1.asheqnx.sonyonline.net [206.223.115.90] </p><p>  8   419 ms   439 ms   479 ms  vl852.sdtermsbr-1.sonyonline.net [64.37.144.93] </p><p>  9   458 ms   678 ms   419 ms  vl831.sdkollsw-1.sonyonline.net [64.37.144.82] </p><p> 10   838 ms   439 ms   439 ms  sdkeq2-05-01.everquest2.com [199.108.12.161] </p><p>Trace complete.</p></blockquote><p>lol sadly i only own PS3</p><p>anyway I can login  now (1100 GMT+<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" /> w/o changing any setting on my side (either router and PC)</p><p>see? SOE side problem for [Removed for Content] sure...</p>

[shadow504]

i live in central USA and i used too have same problem now for some reason im capable of logging back in...

[Esar]

<p>I am still having the same problem all weekend.  I know this is an IP problem because I am able to log in through a VPN.  Its silly that I have to pay extra money just to play EQ2.</p>

[Zero4]

<cite>Fuyuki wrote:</cite><blockquote><cite>Zero497 wrote:</cite><blockquote><p>Haha, I will NOT buy PS3, I will either buy Will or Xbox.</p><p>I am using PCCW Everywhere plan, the 3G wireless plan. Sometimes, I don't have any problem for couple days, and then suddenly I cannot login for several days. What sony claim is the PORTS problem, but I really cannot understand why the login problem is so random. If my isp router block so many ports, i don't think I will not find any problems on bt and other online games. </p><p>I don't think SOE will take any action because I have email game with their super tech guys for the whole week, and at the end they still claim it's my isp router problem.</p><p>LET'S GO AHEAD WARHAMMER!!!!!!!! BUT IN THE MEAN TIME, WE CAN SPEND OUR TIME ON AGE OF CONAN. </p><p>Tracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]</p><p>over a maximum of 30 hops:</p><p>  1     *        *        *     Request timed out.</p><p>  2   319 ms   199 ms   199 ms  10.140.16.124 </p><p>  3   198 ms   219 ms   199 ms  10.140.21.188 </p><p>  4   198 ms   199 ms   199 ms  n219076099005.netvigator.com [219.76.99.5] </p><p>  5   201 ms   199 ms   179 ms  pcd507250.netvigator.com [218.102.39.250] </p><p>  6   258 ms   199 ms   199 ms  ge12-1.br01.hkg04.pccwbtn.net [63.218.61.197] </p><p>  7   418 ms   439 ms   439 ms  exch1.asheqnx.sonyonline.net [206.223.115.90] </p><p>  8   419 ms   439 ms   479 ms  vl852.sdtermsbr-1.sonyonline.net [64.37.144.93] </p><p>  9   458 ms   678 ms   419 ms  vl831.sdkollsw-1.sonyonline.net [64.37.144.82] </p><p> 10   838 ms   439 ms   439 ms  sdkeq2-05-01.everquest2.com [199.108.12.161] </p><p>Trace complete.</p></blockquote><p>lol sadly i only own PS3</p><p>anyway I can login  now (1100 GMT+<img src="/eq2/images/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" />" width="15" height="15" /> w/o changing any setting on my side (either router and PC)</p><p>see? SOE side problem for [I cannot control my vocabulary] sure...</p></blockquote><p>I try to login again, when I see your reply. </p><p>NO PROBLEM AT ALL! I CAN LOGIN AGAIN!!</p><p>Let's see how long the successful login can last for.</p><p>SOE will tell us that it is our firewall, port, router, or isp problems. Anyway, not their problem.</p>

[Wingrider01]

<cite>cllauri wrote:</cite><blockquote><span style="font-size: large;">Also, who at SONY had the bright idea of making Tech Support Mon-Fri when your customers have the highest volume on the weekend. No wonder your losing users to WoW and other games. This is ridiculous.</span></blockquote>that game does not have liv support either on the weekend.

[Kimber]

I am in Guam and my wife and I are dealing with the same issue how ever we have not heard back from SOE yet.  I know its not our ISP though everything is working fine except for EQ2. 

[Esar]

started working again as of today.  Hopefully it doesnt happen again.

[Grunis]

it started working again after i downloaded the beta station launcher and let it update everything. but i see other people logging in to so maybe that was just a coincidence.

[TSR-DanT]

39 new PMs.  Some thing is happening, not sure what yet, I'll find out and get back to you.

[TSR-DanT]

Double post ftl.

[Kimber]

We were able to log in today however it took 3 or 4 min for what I typed in guild chat to come up on her screen and she is 5 feet from me.  So we were deffinatly experiancing some lag.  Heard back for the reps at SOE and did everything they asked and sent the info that they asked for and its still not fixed.  On top of it all now when I try to log in it goes right to char select no mater what I choose and tells me that connection to server was lost and is asking me to make a new char but will only let me exit not do anything else.  We do not use the station launcher thing we just use the regulare short cut provided in the game.  Could this possably be part of the problem I dont remember ever seeing that it was required to use but if that is the problem I will more than happly install on both comps.

[TSR-DanT]

From what I'm gathering right now it appears that this was caused during our power outage during the weekend.  Let me know if you still can't post.

[TSR-DanT]

Also, I should note that while my PM count was high, I didn't have any extra amount of tickets or any other form of contacts here, other than these PMs and this post, I don't see anything else going wrong.

[Zero4]

<p>The stable login last for 1 and half day, now I will auto crash to desktop after playing around 10-20 min.</p><p>As our expectation, SOE will claim it's my firewall problem again >_______<</p>

[Elorah]

<cite>Zero497 wrote:</cite><blockquote><p>The stable login last for 1 and half day, now I will auto crash to desktop after playing around 10-20 min.</p><p>As our expectation, SOE will claim it's my firewall problem again >_______<</p></blockquote>No idea what the issue is here, but according to your trace, you time out even before it leaves your house....  Hop 1 is usually your line..  from PC to hookup if I remember correctly....just an observation....

[Zero4]

<cite>Elorah wrote:</cite><blockquote><cite>Zero497 wrote:</cite><blockquote><p>The stable login last for 1 and half day, now I will auto crash to desktop after playing around 10-20 min.</p><p>As our expectation, SOE will claim it's my firewall problem again >_______<</p></blockquote>No idea what the issue is here, but according to your trace, you time out even before it leaves your house....  Hop 1 is usually your line..  from PC to hookup if I remember correctly....just an observation....</blockquote><p>The 1st hop is always time out, even I have not login problem. On the other hand, some guys here have the same login problem, but very fast trace speed.</p><p>Anyway, I cannot login now because the server said my password is invalid. It's so funny that I even havent restart my computer. Play stablely for 30min and finally the server reject me. It seems that weekend is the most stable login time for me because the tech guys is not working. When the tech guys in office, i have login problems...</p><p>Ok, we all know what SOE will reply.............firewall..</p>

[Elorah]

<cite>Zero497 wrote:</cite><blockquote><cite>Elorah wrote:</cite><blockquote><cite>Zero497 wrote:</cite><blockquote><p>The stable login last for 1 and half day, now I will auto crash to desktop after playing around 10-20 min.</p><p>As our expectation, SOE will claim it's my firewall problem again >_______<</p></blockquote>No idea what the issue is here, but according to your trace, you time out even before it leaves your house....  Hop 1 is usually your line..  from PC to hookup if I remember correctly....just an observation....</blockquote><p>The 1st hop is always time out, even I have not login problem. On the other hand, some guys here have the same login problem, but very fast trace speed.</p><p>Anyway, I cannot login now because the server said my password is invalid. It's so funny that I even havent restart my computer. Play stablely for 30min and finally the server reject me. It seems that weekend is the most stable login time for me because the tech guys is not working. When the tech guys in office, i have login problems...</p><p>Ok, we all know what SOE will reply.............firewall..</p></blockquote><p>Odd....  My first hop is not a time out....  But then again, I do not live in your part of the world...  </p><p>I do know that SOE is not the only MMO that has problem with the HK subscribers though...  LoTRO has issues with Singnet and Singtel as well....  off and on that is...</p><p> Hopefully they can solve this issue and get you back in...  Glad to see that you didnt quite by the way *wink*</p>

[Kimber]

<p>Where was the power outage?  Also unless it was where ever the EQ2 server is why would that effect only EQ2 for those of us over this way.  I play several other games and have no problems with them.  Also if it was something as simple as a power outage I would think that it would have been fixed by now more than 72 hours later.  I did receive conformation that several ISP's over this way haver been blocked and if we are found clean our accounts will be reconnected yet again I ask whats the hold up as it has been 72 hours and I have been in contact with SOE reps threw the e-mail support section and eliminated my comp as the problem.  I know allot of questions there any help that the reps can give I greatly appriciate and thank you for you assisstance.</p>

[Zero4]

<cite>Thetmes wrote:</cite><blockquote><p>Where was the power outage?  Also unless it was where ever the EQ2 server is why would that effect only EQ2 for those of us over this way.  I play several other games and have no problems with them.  Also if it was something as simple as a power outage I would think that it would have been fixed by now more than 72 hours later.  I did receive conformation that several ISP's over this way haver been blocked and if we are found clean our accounts will be reconnected yet again I ask whats the hold up as it has been 72 hours and I have been in contact with SOE reps threw the e-mail support section and eliminated my comp as the problem.  I know allot of questions there any help that the reps can give I greatly appriciate and thank you for you assisstance.</p></blockquote><p>They even don't reply my petition now as they insist it's our firewall problem........anyone know how to complain to higher level? </p><p>~____~</p>

[Bluemoonx]

<p>I am in southern California All day Saturday and half of Sunday I would get to caching appearance and it would crash to desktop with no error what so ever. I contacted Soe to hear the usual Isp, driver,etc. problem. If this is the case why are they admitting to blocking Ip's and why was I able to play last night for 5 hours, today I was bale to log on at 5pm, I logged off at 5:30pm PST and went to log on again at 9:30PST and the login problems were there once again, it is now 12:20PST I am still unable to log on. This is not only happening on EQ2 it is with all the Sony games.  If I try to log on Star wars galaxies it acts the same, it gets to loading terrain and bang same thing.  Any other online MMO works just fine in the household. </p><p>Evidently this has been going on since April 7th. When you are able to log on, just ask in the chat channels you will see how many people are experiencing the same problem. It is ridiculous that we are getting blown off, while we pay for a service every month without fail. I would hope that Sony takes a more mature stance than Blizzard did at the onset of their game problems a few years back. </p><p> I have played Sony games for over 5 years Starting with EQ1 and have never seen such absurd customer service.  What does it take to fix this problem, you have paying customers that expect a service to be provided to them.  If we were to all of a sudden stop paying when ever we had problems would you provide the game to us NO, I don't think so, why don't you show the same respect and fix your service issues without passing the buck any more.</p><p> Rest assured many of us are experiencing this problem.  Sony just needs to address it and fix it once and for all.  I am not sure how much more time they can buy, while telling us it is our ISP or our drivers, yes for some people that maye be another issue, but for the majority of us that are experiencing an identical issue that are spread out all over the world, I think it would be stupid to assume all of us are having ISP issues or driver issues  or corrupted file issues.</p><p>C'mon Sony show some integrity with your customer base.</p>

[Kimber]

<p>Now that I find interesting.  I was under the impression that this was localized to the customers in the far east.  If it is effecting players world wide as I am gathering then I would guess that it has to do with the last patch/update that occured on Sat for me would have been Fri for those in the states if I remember correctly or it could have been the last numbered update that went out.  If it is effecting all SOE games as stated in the above post well this seems to be a major issue that should warrent a ""posted notice"" of some sort.  I agree that we are paying for a service and if that service is not provided there is a problem.  I can tell you right now the CEO of SOE is payng someone to clean his pool or some other task that he does not wish to do himself and if his pool was not cleaned for 72 hours now going on 96 I am pretty sure the company that he pays or person he pays would be looking at some sort of penalty be it lose of the contract or at a minimum doing the work for free.  Now I am not asking for any free stuff I just want to bea able to play the game again.  I am on vacation atm and getting in some time on EQ2 was on the list of things to do and well in the last 4 days I have missed prolly 6 hours a day of play time at a minimum in which I was was going to dedicate to finding a few items that I have asked for some help in finding on this thread <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=416393" rel="nofollow" target="_blank">http://forums.station.sony.com/eq2/...topic_id=416393</a> .  Anyway enough of my ranting like I said if it is as big a problem as it seems I would think that SOE would send out a notice or something, SOE being a responsable company and all</p>

[Fuyuki]

<p>ok, the problem happens again....</p><p>i have fail to login @ 29/4/2008 07:54 GMT</p><p>come on sony, i gave u my loyalty and trust, many fds now calling me go wow with them!</p><p>to be or not to be, it's ur choice now....</p><p>fixed them up and repaid our loss or we quit.</p><p>simple task for ur and my side.</p>

[Konima]

Well here we go again.  It's now 17:00 Korea Standard time on tuesday and once again I cannot log in to EQ2.  Same exact problem as I have had the last 2 times.  I did some reading through the posts on this forum thread and the one thing I find completely ludicrous is that SONY would be arrogant and stupid enough to advocate that <span style="font-size: small;">USERS NOT USE A FIREWALL?  </span><span style="font-size: x-small;">Have you people completely lost your mind.  I have been using a FIREWALL for all the time I have been playing Sony Games which incluse all of Everquest from Beta Phase 4 and all of commercial Star Wars and Everquest 2.  Are you suggesting that something has changed in my firewall that makes your <ahem> product not function correctly suddenly.  That is the stupidest thing I have ever heard.  I have been a Senior Systems Engineer for nearly 15 years and in Data Communications for 24+ years.  Had I ever treated one of my customers the way you are treating these people I would have been FIRED INSTANTLY....  HOW is it that you can possibly advocate to your users not to use a firewall in today's day and age of the internet.  You are setting every person in your user base up for some potentially disastrous things to happen.  Not the least of which is identity theft.  ARE YOU SERIOUSLY SERIOUSLY SAYING THAT WE SHOULD NOT USE A FIREWALL?  i would like to hear that officially from your site so I can turn mine off on your advice (which by the way will not fix this problem.  Then I can sue you for setting me up for identity theft but giving bad faith advice to a user of your network because you cannot solve your own firewall problems internally.  Not everyone out here is completly ignorant of network design and methodology.  In fact I am sure there are people playing your game who have many more years experience then you all do.  If your programs is scanning through UDP ports on a frequent basis then you have written a crap product that is showing up like a Virus pattern or Milicious activity to everyones firewalls or Routers.  HOW IN THE WORLD CAN YOU PUSH THAT CRAP OFF ON YOUR USERS.  YOU HAVE GOT TO BE KIDDING ME.  YOU CAN BET I WILL BE TAKING THIS BAD ADVICE YOU ARE GIVING OUT TO PEOPLE, TO SOMEONE WHO CAN DO SOMETHING ABOUT IT.  PLAY TIME IS OVER....  NO MORE GRACE PERIOD FOR YOU.  I HAVE ONLY MET ONE TSR IN THIS WHOLE MESS WHO HAS A MODICUM OF DECORUM AND HE HAS BEEN A FANTASTIC HELP TO EVERYONE HERE.  TSR-DANT Is the only person in all your CSR and TSR department that has offered anyone any help here.  The rest of you just spew out some party line crap about firewalls and routers and I still cannot trace past your servers in california.  GIVE ME A BREAK.</span>

[Zero4]

<cite>Fuyuki wrote:</cite><blockquote><p>ok, the problem happens again....</p><p>i have fail to login @ 29/4/2008 07:54 GMT</p><p>come on sony, i gave u my loyalty and trust, many fds now calling me go wow with them!</p><p>to be or not to be, it's ur choice now....</p><p>fixed them up and repaid our loss or we quit.</p><p>simple task for ur and my side.</p></blockquote><p>Oh, same as me, I cannot login too! </p><p>One point i dont agree with you is that it is not simple task for them to fix our problem because IT IS OUR FIREWALL PROBLEM!!!!!!!!!!!!!!! [Removed for Content] these tech guys!!! </p>

[Zero4]

<cite>Konima wrote:</cite><blockquote>Well here we go again.  It's now 17:00 Korea Standard time on tuesday and once again I cannot log in to EQ2.  Same exact problem as I have had the last 2 times.  I did some reading through the posts on this forum thread and the one thing I find completely ludicrous is that SONY would be arrogant and stupid enough to advocate that <span style="font-size: small;">USERS NOT USE A FIREWALL?  </span><span style="font-size: x-small;">Have you people completely lost your mind.  I have been using a FIREWALL for all the time I have been playing Sony Games which incluse all of Everquest from Beta Phase 4 and all of commercial Star Wars and Everquest 2.  Are you suggesting that something has changed in my firewall that makes your <ahem> product not function correctly suddenly.  That is the stupidest thing I have ever heard.  I have been a Senior Systems Engineer for nearly 15 years and in Data Communications for 24+ years.  Had I ever treated one of my customers the way you are treating these people I would have been FIRED INSTANTLY....  HOW is it that you can possibly advocate to your users not to use a firewall in today's day and age of the internet.  You are setting every person in your user base up for some potentially disastrous things to happen.  Not the least of which is identity theft.  ARE YOU SERIOUSLY SERIOUSLY SAYING THAT WE SHOULD NOT USE A FIREWALL?  i would like to hear that officially from your site so I can turn mine off on your advice (which by the way will not fix this problem.  Then I can sue you for setting me up for identity theft but giving bad faith advice to a user of your network because you cannot solve your own firewall problems internally.  Not everyone out here is completly ignorant of network design and methodology.  In fact I am sure there are people playing your game who have many more years experience then you all do.  If your programs is scanning through UDP ports on a frequent basis then you have written a crap product that is showing up like a Virus pattern or Milicious activity to everyones firewalls or Routers.  HOW IN THE WORLD CAN YOU PUSH THAT CRAP OFF ON YOUR USERS.  YOU HAVE GOT TO BE KIDDING ME.  YOU CAN BET I WILL BE TAKING THIS BAD ADVICE YOU ARE GIVING OUT TO PEOPLE, TO SOMEONE WHO CAN DO SOMETHING ABOUT IT.  PLAY TIME IS OVER....  NO MORE GRACE PERIOD FOR YOU.  I HAVE ONLY MET ONE TSR IN THIS WHOLE MESS WHO HAS A MODICUM OF DECORUM AND HE HAS BEEN A FANTASTIC HELP TO EVERYONE HERE.  TSR-DANT Is the only person in all your CSR and TSR department that has offered anyone any help here.  The rest of you just spew out some party line crap about firewalls and routers and I still cannot trace past your servers in california.  GIVE ME A BREAK.</span></blockquote>Man! I like your post!!

[Bluemoonx]

<p><a href="http://forums.station.sony.com/swg/posts/list.m?topic_id=642184" rel="nofollow" target="_blank">Http://forums.station.sony.com/swg/...topic_id=642184</a></p><p>Enough said</p>

[Marelius]

<p>Shout out to all my South Korea military homies. Just had this "Login Rejected" message fixed last week. It has popped up again today. SOE / TSR--please unblock my IP ---- again ------ and please keep it unblocked. I am a US serviceman who plays EQ2 with family back in the States, not an eBay-ing plat farmer from Beijing or Bangkok.</p><p> Thank You.</p><p>Tryki / Ossifear / Kursya / Koldnhot / Veneero / Stakk, Oasis server.</p>

[Grunis]

Same problem for me too. It was working just fine for a few days then I get home after work tonight and I get the same problem booted to desktop. Ive been an SOE customer since eq1  went live back in 99 and ive never had this much of a hassle before. Maybe because we are in Korea and sony is a Japanese company they are putting the hate on us. My friends that play in Japan have not had any problems at all. I am seriously thinking of taking my business someplace else.

[Bluemoonx]

<p>Tell me why this is happening in Southern California. I don't think my Isp is based out of the Far east.  I am having identical issues as as all of you, I am just in the states.  You are not the only ones, I have talked to quite a few in the states as well, unfortunately they have not posted as of yet.  Give it time if this problem goes unresolved across the Sony games much longer I am sure they will lose lots of customers. Its obviously gone on far to long and many people are frusterated to no end.  I don't fore-see them getting away with your Ip has been blocked and then for 2 days its unblocked and then for 3 its blocked again.  Please fix this issue.  The problem in the states seems to have come on after Friday.</p>

[Grunis]

For whatever reason, I dont know, but I can log in again. Wonder how long this one will last

[Kimber]

<p>Here is the trascript of my disscussion with the Tec Reps.  As stated in my last responce I find it odd that so may of us are experiancing the same problem.  I am also going to put the ticket number in a pm to Gnobrin one of the community relations reps as I again find it odd that the emphasis is on my computor and not the SOE network when unless I am mistaken and I will admit I am not the most computor savy person my comp has been eliminated as the issue.  To be honest if they offered to walk me there giving them remote access so they could try and log in and look at my settings and what not I would.  I know that this would put my comp in a vunralble state but if that is what it takes to get this issue fixed then so be it.</p><p>OK for what ever reason it will not allow me to paste the Tech Rep disscussion.  My ticket/referance number is 080427-000848 I dont know if that will allow any of you to see the disscussion but bascily its all about fixing my comp and it has to be my comp that is the problem.</p>

[Bluemoonx]

Yes I  was able to log in for the last 30 minutes as well. I am also wondering how long this one will last.  Cross your fingers and send your sacrafices to the Sony Gods.

[Elorah]

<p>I hope that this is all fixed by now or soon for you guys...</p><p>Konami, I do not think that they recommend you turn OFF the firewall for long.  However, turning it off temporarily may help diagnose an issue with it....as in ports needing to be set or exceptions made...  It is just a step in figuring out where the problem lies.  If you turn off the Firewall and STILL have issues, then it is a good change that it is not the firewall blocking you...  *wink* and then they can look elsewhere...</p><p> If they had an outtage over the weekend and one of the servers is borked..  Then that might explain the wide variety of areas...  Anyones log in to tht particular IP may have trouble...  Could it be possible that that particular IP has subs linked to it from HK and that area as well as some in US?</p>

[Zero4]

<cite>Bluemoonx@Nektulos wrote:</cite><blockquote>Yes I  was able to log in for the last 30 minutes as well. I am also wondering how long this one will last.  Cross your fingers and send your sacrafices to the Sony Gods. </blockquote><p>Same here, i just play 1 hr....need to log out as server down @_@</p><p> Let's see whether the login problem will happen again after server up</p>

[TSR-DanT]

<cite>Bluemoonx@Nektulos wrote:</cite><blockquote><p>Tell me why this is happening in Southern California. I don't think my Isp is based out of the Far east.  I am having identical issues as as all of you, I am just in the states.  You are not the only ones, I have talked to quite a few in the states as well, unfortunately they have not posted as of yet.  Give it time if this problem goes unresolved across the Sony games much longer I am sure they will lose lots of customers. Its obviously gone on far to long and many people are frusterated to no end.  I don't fore-see them getting away with your Ip has been blocked and then for 2 days its unblocked and then for 3 its blocked again.  Please fix this issue.  The problem in the states seems to have come on after Friday.</p></blockquote>Because while you think you're having the same issue as these people, you're not.  You might have the same kind of issue, a client crash or disconnection due to some sort of connection issue, however you are not having the exact same issue as the people on the same ISP.

[Kimber]

Well my wife and I are still down and out atm.  We were able to download the latest patch/update that just went out an hour or so ago.  Yet still unable to play.  My ticket got upgraded to T2 so we will see but that was several hours ago and I still have to hear anything back on that.  I gues I will check in the morning.  Hope some of you that are in the same plight as the wife and I are able to play.

[TSR-DanT]

Please please please submit a ticket if you are still having issues at this point.I need to have these tickets in our system so that we can have the statistics, also, include a trace route in this ticket.  Please feel free to post here stating you're fixed or still having problems, but I need you to <b><i><u>ALSO</u></i></b> submit that ticket.

[Dakahn]

<p>asdf</p>

[ssfsfs2242]

<p>i have same problems.i coudnt login after server down i'v play EQ2 for 4 years.however SOE blocks the asian ip.</p><p>so, soe want  what?  i dont know ,what soe doing.</p><p>i just wanna play EQ2.im not a gold farmer and spammer.</p><p>soe will lost so many customer.</p><p>i'll leave this game then never play soe again,if soe dont have mind fix this problems</p>

[ganjookie]

<cite>Dakahn wrote:</cite><blockquote><p>Blocked again.. and now you want me to do your work for you?</p><p>Submit a ticket?  Provide a trace route?  [I cannot control my vocabulary] is that?  </p><p>How about you do the work, and give me access to the account that I'm paying for???</p><p>This is your last chance.   You block me again I cancel my account.</p><p>Good job trying to loseall those people who just came over from Wow in the past few months...</p></blockquote>sounds rather suspicious to me... are you a frog on noob island by chance?

[TSR-DanT]

Now I know you guys are upset, but I've been here on this thread, and the previous one trying to get to the bottom of this.  I made things work for you one time, and I'm working on making it work for you again, but I need your help.The thing that 'fixed' you last time is not the thing that is causing this, we are trying to get this solved, but we need the tickets to track this issue. I can't help you if I have no idea where you're coming from and how you're connecting.

[Bluemoonx]

Well so far so good after the patch today. I Just tried logging in 2:24PST and it booted right up. It shows as though all the UI has been reset Hopefully this does the trick. I will post again later if a problem arises. This only started to happen last Friday  it could have been relevant to the update at that time. According to others in the states, they only experienced issues since Friday as well.

[TSR-DanT]

Yes, this started around 5pm PST on Friday again.  Let's hope for more reports of fixes.

[Marelius]

Dan--whatever fix you guys just implemented, it worked on my end. I just logged in from South Korea, just as I have since July '07. Now, if you could convince folks within 100 feet of your cubicle to maintain the status quo, we're golden. <img src="http://forums.station.sony.com/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" alt="SMILEY" width="15" height="15" />

[Zero4]

<cite>Marelius wrote:</cite><blockquote>Dan--whatever fix you guys just implemented, it worked on my end. I just logged in from South Korea, just as I have since July '07. Now, if you could convince folks within 100 feet of your cubicle to maintain the status quo, we're golden. <img src="http://forums.station.sony.com/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" alt="SMILEY" width="15" height="15" /></blockquote><p>I can login too, no problem so far.....</p><p>Let's see how long it can keep......>___<</p>

[Kimber]

<p>The wife and I can log in now still got allot of lag though sitting at 1000+.  I submitted several with my ticket.  Its great that we can log but cannot really do anything I have been waiting on the broker to come up for 5 min now.  Also i am still waiting on a reply since I go upgraded to T2 on my ticket its been over 12 hours now.</p>

[cllau]

I can't login it's crashing at the caching appearances. It's the IP problem. I'm in South Korea, army duty station. So where do I submit a ticket. This is really getting old.

[cllau]

How come it is the asian side of the world that gets their IP addresses blocked. So Sony now blocks IPs based on ethnicity. I think that is illegal.

[Kimber]

Go here to start the process <a href="http://www.station.sony.com/support/" rel="nofollow" target="_blank">http://www.station.sony.com/support/</a> You need to have your log in info ready and all that also.  They are going to ask you do a bunch of stuff to ensure that it is not your comp just do it and send them the info.  Once your comp has been cleared its a waiting game I guess mine has been done for over 24 hours now working on 32 and I am still waiting with my wife and her comp and account waiting also.  As for them blocking the asian ISP's well it has to do with plat farmers and stuff from what I gather.  I think its BS also as I would think that in this day and age it would be easy to figure out who is a plat farmer and who is not just by running a trace program or some such on the account activity.  What do I know though I am not a comp programer or anything.  Like I said though the above link is where you start hope it helps and the more people we get to put in tickets maybe the sooner we will see results.

[Kaltona]

I am havin the exact same problems but I am a UK user. I can login and game finds character etc but then it comes up with incorrect login information or it just crashes straight to desktop. is this the same thing everyone else is getting?Danny

[TSR-DanT]

<cite>cllauri wrote:</cite><blockquote>I can't login it's crashing at the caching appearances. It's the IP problem. I'm in South Korea, army duty station. So where do I submit a ticket. This is really getting old.</blockquote>This is NOT the IP blockage.  You may want to back up and delete the cache folder <u><i><b>and the UI folder</b></i></u>,  eq2_recent.ini, eq2_default.ini, EverQuest2.exe and all files named after the character with which you're having this issue.The character specific files will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.iniTo do this please follow these directions:1. First look for your EverQuest II directory. You can find the directory in the default directory:2. Click on MY COMPUTERC<img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />RIVEPROGRAM FILESSONYEVERQUEST II3. Next look for any files explained above and delete them. 4. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.

[TSR-DanT]

<cite>Kaltona wrote:</cite><blockquote>I am havin the exact same problems but I am a UK user. I can login and game finds character etc but then it comes up with incorrect login information or it just crashes straight to desktop. is this the same thing everyone else is getting?Danny</blockquote>Pm me your station name, I'm getting ready to check those here.

[TSR-DanT]

I also need to point out that the commonly accepted theory here is that we are blocking your IP address, this is incorrect.The issue we were having previously was due to that, in a way, however this current issue is not the same thing.  The team that was responsible for that has already assured that their project would not effect you any more, and they have confirmed that none of the disconnects you're having are from their project.At this time I do not know the cause.

[cllau]

Cache folder is fine. IP is being blockedUsed VPN and it worked so someone on the SOE side has blocked the IP.Including 7 other people I know who play with me on a daily basis here in Korea. They are all having the EXACT problem.

[Kaltona]

thanks <span class="genmed"><b><span style="color: #ff9900;">TSR-DanT</span></b></span> for trying to sort it out. glad to see soe actively working on this and despite everyones attitude its appreciated. i have tried to log in from my pc to a couple of eq2 accounts and it is happening on both. can log in but not get to my character so it seems to be my PC or IP. however i know 100% its not my PC as this was happening a couple of days ago and since then I have reformatted and replaced alot of hardware in my PC and just this morning finished the mamoth 30 hours of downloading.

[TSR-DanT]

Getting disconnected where you say you are is a different issue, most people are getting the Login Rejected: Invalid User Name or Password.Telling me that you could get in through VPN would have been helpful, but I still think you might be in a different issue here. Similar? Yes. Exactly the same? It seems not.

[Phengo]

Same here, living in Hong KongCompletely fresh install.Buy the Game Saturday - insta-ban the moment I try to log in - cannot even reach the customer pages to change/cancel my billing information.After much todo using another account to access support I finally get it unbanned *four* days later. Create an character after the patching and "insta-crash" at "cashing appearances".I think I deserve my money back.

[TSR-DanT]

So we have two different types of disconnects then?  I'm doing what I can, gathering data.

[Kaltona]

I have tried to login to my mates account from my PC and still exact same problem.Just to clarify, game rejects username/password or crashes to desktop just after it says "Finding Character XXX", "Entering Game" then begins to load the zone.therefore it is not my account that is the problem or my PC, leaving the only option that its my internet conection ~(that is otherwise working fine) or its a problem down SOE's end ie ip blocked

[Silten StealerofSouls]

<p>Kaltona and all others who post to these threads it is increidbly important to be as complete as possible when posting to help these guys figure out what is going on.  Also jumping to your own conclusions usually doesnt help.  While I am sure you think your right and in many cases you may be but without being able to know all the variables you can only speculate and that doesnt help.</p><p> Kaltona you said </p><p><span style="color: #cc0000;">I have tried to login to my mates account from my PC and still exact same problem.Just to clarify, game rejects username/password or crashes to desktop just after it says "Finding Character XXX", "Entering Game" then begins to load the zone.therefore it is not my account that is the problem or my PC, leaving the only option that its my internet conection ~(that is otherwise working fine) or its a problem down SOE's end ie ip blocked</span></p><p>1. You tried your friends account on your PC and you still have the same problem.  Yet you state that it is not your PC that is the problem?  All you ruled out was that it was not necessarily your account that was the cause.  Attempting both accounts with the same resulting problem on the same PC does not rule that PC out as being part of the problem.</p><p> Please dont take this the wrong way but I can see how the TSR's have a difficult time helping you all with all the message fragments that get posted.</p><p>From someone that used to do the CS thing (not for Sony btw)  those who are concise and complete with their posts usually got the higher percentage of my bandwidth because I had a more complete picture to work with.  I would suggest that if you do find it necessary to continue to repost - aleast repost all of your symtoms and steps to resolve in each post adding as you go or update your original posts.   Would keep the spam down and maybe help the TSR's and your peers to help you help yourself. </p><p>Just a thought</p>

[pchan126]

I'm in Taiwan and I've been having problems of the "drop to desktop at caching" kind until this week.Then I got a couple of days of so-so play in until tuesday's downtime. (4/29)Since then, I've been getting the "<span class="postbody">Login Rejected: Invalid User Name or Password". </span>

[TSR-TrevorG]

Hello Everyone I've been lurking around these forums for awhile providing input where I can, but have been moved up to be official now.  Feel free to PM me on these situations as well now.  I've been working with TSR Dan for awhile and am well versed in these issues, plus his cube is only a paper airplane throw away.I hope to get all issues resolved in a good timely matter, and will be checking the forums and PMs during work hours as well as some off hours and weekends.Happy Hunting!

[cllau]

UPDATE!Still having problems, contacted SOE and they want the usual. A bunch of files to help fix the problem, there is no way around this, so just send them.Most people are having the same problem and they don't know what it is and the way they told me to extract the file doesn't work so they told me to contact the computer admins at HP to get access to DOS. Which according to them I do have access and I still can't get the files. So from here I don't know what to do, and it looks like SOE doesn't either.

[cllau]

When Using the CMD prompt in Vista, you don't use the search, to open as admin you have to right click and open as admin or you will get access denied when searching for files.

[cllau]

Submitted all the requested info from Sony, lets see how long it takes for them to fix the problem, and if it is our side that is causing the problem or theirs.

[TSR-TrevorG]

Feel free to PM me your station name Cllauri then I take take a look at it myself.

[cllau]

heres what I got back.Greetings,I sent the information over to over to our fraud prevention department. Looks like you where getting picked up with the gold spammers. You should be able to connect now. if you have any problems with other accounts let us know what the station names are.Regards CSR Ed R

[Kimber]

<p>A good point about more deatail so here it is.</p><p>My wife and I are haveing the same problem on 2 differant computors and it does not matter which comp we use I can use hers she can use mine but the end result is the same.  We load into the game either to the char select screen or straight in to char and one of 3 things happen.</p><p> 1) We load in and can move around how ever our connectivity status window says our ping is 1000+ and while we have movment it appears that we are ""warping"" from place to place.  Anything that we click in game such as broker and bank takes 5+ min to load and while we are waiting for that to pop up which it might or might not we get dropped back to the char select screen.</p><p>2) We load into the game either to char select or right in and we never make it to the game and drops us back to char select</p><p>3) We load into game as the above two state and it drops us to the char select screen but says bad account info or something like that and there are no char's there and its asking us to create a char but we have to exit to desk top will not allow us to click anything but the lil box that holds the error message.  This one has only happend 2 times on my comp and once on the wifes but I was unsure of its relevance althoug it has only happend since the start of this I figured I should include it here.</p><p>I will PM you both our account info and the ticket number for tracking.  We appriciate all your help in this matter.</p>

[Kimber]

<p>Dont know what happend but its better we can log in now the only issue we have now is if we try and zone then we get put back to char select but it is improving.</p><p>Thanks</p>

[Incurable]

Bah.. I got same problem. I was contect Dan. and ask this problem. He say contact Trevor. But I guess Trevor don't like PM. I can't send PM to him.well, My problem is IP blocked. Can't login EQ2!!!. I'm live in south Korea. Too many Asian people have this problem(not Japan). why SOE can't pix this problem. SOE don't want ASIAN?I want play EQ2. plz check it.

[TSR-TrevorG]

PM your station name to Dan and he will look into it.  I for some reason cannot get PMs just yet.  We do want all customers to play, as we are a business and of course without our good customers we would not make money and more content.  As you may or may not know yet.  There are many companies in the eastern and western countries , that offer illegal services on our servers, and fraudulently use other peoples credit cards to purchase our serves and software licenses. There is an excellent post <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=411660" rel="nofollow" target="_blank">HERE</a>, that will explain more of what happens with the spammers/plat sellers.

[Kimber]

Back to being [Removed for Content] again.  Dont know what happend but its back to the begining again.  I got a reply yesterday on my ticket and sent the info back with in 20 or 30 min and now its been 24 hours again since I have heard anything.  I am sure that you guys are working the issue just looking for an ETF on it.  Have been out of the game for almost a week now.

[TSR-TrevorG]

If you send Dan a PM with your station name or reference number he will get that to me to look into.

[Kimber]

<p>Trevor I updated my ticket with some info.  Still haveing problems though.  The tech rep that I got at my ISP actaully downloaded the free trial and has been playing.  He said that he is haveing no issues which I find interesting.  There is more info on the ticket when you get a chance to look at it.  Thanks for all your help.</p>

[Kimber]

Anyone else still got this issue?  Just wondering cause its been over a week and our accounts are still jacked.

[eugenius]

I've had no connection issues up until now, which is the evening of May 6th Hong Kong time.  Hope this gets sorted soon..

[TSR-DanielH]

Since Dan T has moved on to bigger and better things, I have taken over the PMs that were still in his inbox.  I'm working my way through the account names that have been provided, checking to see if there are any problems on the account side.  Hopefully I will be able to respond to everyone shortly.

[Kimber]

Ours is fixed now or well it has been for the last 20 or so hours.  We think that maybe we were getting some ""connection degridation"" over time at one of the hops maybe they were upgrading or something dunno but it went on for a while and now its gone.  The Tech Reps were very helpfull even though it was not an issue on either of our ends.  Check with your ISP  though to be on the sfe side they guys here in Guam were able to eliminate our system and thiers the guys at SOE were able to eliminate the servers and what not.  It took a while but it got done.

[Esar]

<p>Here we go again.  One of my accounts is not working again.   Same problems as before.  I try to log in game, then after connecting to server, the game crashes.   Its not a router problem b/c one of my accounts works and the other doesnt.  Its not a problem with my computer because if i take my computer to work, and try logging in the account that didnt work from home, it magically works. </p><p>[edited to remove the account info  ~g]</p><p>Thanx  </p>

[ganjookie]

DId you seriously just post your station name in a forum!?!?!?!?

[Gnobrin]

<p>Nope, there's nothing to see here.  Please move along.</p><p><i>/directs traffic</i></p><p>~Gnobrin!</p>

[TSR-DanielH]

<cite>Esar wrote:</cite><blockquote><p>Here we go again.  One of my accounts is not working again.   Same problems as before.  I try to log in game, then after connecting to server, the game crashes.   Its not a router problem b/c one of my accounts works and the other doesnt.  Its not a problem with my computer because if i take my computer to work, and try logging in the account that didnt work from home, it magically works. </p><p>[edited to remove the account info  ~g]</p><p>Thanx  </p></blockquote>Greetings,I'd like to have you run a few connection tests from your house.  Follow the steps below and post the results so we can get some more info.  Also, please post a few more details about the crash you're experiencing.  Does it crash to desktop or character select?  Does it give you an error message when it does so?To generate your Trace information: <ol><li>Click on the START menu, select RUN and type in CMD and select OK. </li><li>When the "DOS" (black window with grey text) box opens up, type in the following commands exactly as they are shown and press the ENTER key after each line:</li></ol> <ul><li>ipconfig /all >> c:eq2info.txt </li><li>tracert guk.everquest2.com >> c:eq2info.txt </li><li>tracert befallen.everquest2.com >> c:eq2info.txt </li><li>tracert valor.everquest2.com >> c:eq2info.txt </li><li>exit</li></ul>Be advised that each of these commands will take a few moments to complete, so please wait for the prompt before typing the next command.Finally, upon completion of these commands, you will find a file labeled "eq2info.txt " on the root level of your C: drive. You can use the Find command from the Start menu to locate it. Open the file using notepad/wordpad and paste the contents to the appropriate thread.If you would like I can check the account to see if there's a problem on our end, but it seems unlikely that there is if you're able to connect to that account from a different location.  Please PM the station name and I'll investigate that for you.Thanks

[ganjookie]

<cite>Gnobrin wrote:</cite><blockquote><p>Nope, there's nothing to see here.  Please move along.</p><p><i>/directs traffic</i></p><p>~Gnobrin!</p></blockquote>Uggh must be that Tumpy Tonicsorry my mistake

[Tazzmanian]

<p>Well I thought I was the lucky one, seeing that seven other folks from my guild was having this issue on and off over the last month and I seemed to be missing out on all the fun: guess it my turn now.  Starting 2 days ago when I tried to log into the game I get the following error message "Login rejected: Invalid username or password. Please try again." I get this message after I have already gone through character selection and the game is drawing the zone. I am able to see inside the chat window the MOTD, guild message that my character has logged in, etc. but then I receive the Login Rejected message and get the boot with the game closing after I click the Quit button (only option).</p><p>I have tried different characters, a second account, rebooted the computer, router, modem, got another IP address from the ISP (different Subnet), did full file scan, defrag the drive, deleted the files as recommended in this thread. And yet I am still unable to login to the game successfully. So much for my raid in the morning. Below you will find the information you have been asking folks for. Any help you may be able to provide with this problem would be greatly appreciated.</p><p>Incident Ticket #: 080508-000174Server Currently Playing On: CrushboneStationID was submitted in the ticket, if you need it I will be glad it PM it to you.Error Message: Login rejected: Invalid username or password. Please try again. ISP: Hanaro (South Korea) / ADSL ConnectionFirewall: Windows Firewall (Firewall configuration has not changed since the last time I played successfully)ICS/NAT: My game computer connects to the Linksys router which in connected to the ISP modem, the configurations havenot changed on either one in over a year.Windows IP ConfigurationHost Name . . . . . . . . . . . . : snd-dt01Primary DNS Suffix . . . . . . . : Node Type . . . . . . . . . . . . : UnknownIP Routing Enabled. . . . . . . . : NoWINS Proxy Enabled. . . . . . . . : NoEthernet adapter Local Area Connection:Media State . . . . . . . . . . . : Media disconnectedDescription . . . . . . . . . . . : Intel(R) PRO/1000 PM Network ConnectionPhysical Address. . . . . . . . . : 00-13-20-B0-AB-FCIP Address. . . . . . . . . . . . : 192.168.15.10Subnet Mask . . . . . . . . . . . : 255.255.255.0Default Gateway . . . . . . . . . : 192.168.15.1DNS Servers . . . . . . . . . . . : 210.94.0.7Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops:1 1 ms 1 ms 1 ms 192.168.15.1 2 7 ms 7 ms 7 ms 218.237.83.1 3 9 ms 7 ms 8 ms 221.138.144.21 4 11 ms 7 ms 7 ms 58.229.28.109 5 9 ms 9 ms 9 ms 58.229.11.165 6 10 ms 9 ms 10 ms 210.220.73.3 7 142 ms 141 ms 139 ms 58.229.14.102 8 150 ms 149 ms 150 ms ge-8-0-226.hsa4.SanJose1.Level3.net [4.79.60.21] 9 196 ms 196 ms 195 ms so-2-1-0.bbr2.SanJose1.Level3.net [4.68.114.157] 10 152 ms 199 ms 245 ms as-2-0.mp2.SanDiego1.Level3.net [64.159.1.138] 11 189 ms 199 ms 189 ms so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 12 153 ms 151 ms 151 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 13 156 ms 149 ms 149 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 14 189 ms 187 ms 191 ms sdkeq2-01-01.everquest2.com [199.108.12.33] Trace complete.Tracing route to ableq2-01-01.everquest2.com [199.108.202.33]over a maximum of 30 hops:1 1 ms 1 ms 1 ms 192.168.15.1 2 8 ms 7 ms 8 ms 218.237.83.1 3 8 ms 7 ms 7 ms 221.138.144.21 4 8 ms 9 ms 7 ms 58.229.28.9 5 9 ms 7 ms 7 ms 211.117.1.197 6 8 ms 7 ms 7 ms 58.229.10.14 7 199 ms 199 ms 197 ms 58.229.14.218 8 233 ms 227 ms 233 ms ve6.tge3-11.fr1.sjc.llnw.net [198.32.176.9] 9 279 ms 275 ms 277 ms tge1-1.fr3.ord.llnw.net [69.28.171.65] 10 285 ms 273 ms 287 ms ve6.fr4.ord.llnw.net [69.28.172.42] 11 275 ms 275 ms 273 ms tge11-3.fr3.lga.llnw.net [69.28.171.194] 12 287 ms 296 ms 287 ms tge2-4.fr3.iad.llnw.net [69.28.171.157] 13 262 ms 263 ms 263 ms sony.ge4-12.fr3.iad.llnw.net [68.142.111.254] 14 301 ms 301 ms 299 ms vl46.ashaens-1.sonyonline.net [64.37.144.177] 15 266 ms 265 ms 265 ms ableq2-01-01.everquest2.com [199.108.202.33] Trace complete.Tracing route to amseq2-01-01.everquest2.com [195.33.135.161]over a maximum of 30 hops:1 1 ms 2 ms 1 ms 192.168.15.1 2 9 ms 7 ms 7 ms 218.237.83.1 3 7 ms 7 ms 7 ms 221.138.144.25 4 8 ms 7 ms 7 ms 58.229.28.9 5 9 ms 9 ms 10 ms 211.117.1.197 6 9 ms 9 ms 9 ms 58.229.10.2 7 147 ms 147 ms 147 ms 58.229.14.226 8 144 ms 145 ms 143 ms ge-7-10.car3.LosAngeles1.Level3.net [4.71.32.57] 9 154 ms 147 ms 160 ms vlan89.csw3.LosAngeles1.Level3.net [4.68.20.190] 10 153 ms 145 ms 143 ms ae-83-83.ebr3.LosAngeles1.Level3.net [4.69.137.41] 11 153 ms 157 ms 161 ms ae-2.ebr3.SanJose1.Level3.net [4.69.132.9] 12 160 ms 161 ms 163 ms ae-63-63.csw1.SanJose1.Level3.net [4.69.134.226] 13 161 ms 161 ms 161 ms ae-64-64.ebr4.SanJose1.Level3.net [4.69.134.241] 14 237 ms 233 ms 235 ms ae-2.ebr4.NewYork1.Level3.net [4.69.135.186] 15 225 ms 235 ms 233 ms ae-94-94.csw4.NewYork1.Level3.net [4.69.134.126] 16 229 ms 235 ms 233 ms ae-91-91.ebr1.NewYork1.Level3.net [4.69.134.77] 17 333 ms 343 ms 343 ms ae-42.ebr2.London1.Level3.net [4.69.137.69] 18 349 ms 375 ms 349 ms ae-2.ebr2.Amsterdam1.Level3.net [4.69.132.134] 19 337 ms 339 ms 337 ms ge-11-1.ipcolo1.Amsterdam1.Level3.net [4.68.120.105] 20 345 ms 345 ms 345 ms vl155.amsixsw-1.sonyonline.net [213.244.164.38] 21 344 ms 345 ms 345 ms amseq2-01-01.everquest2.com [195.33.135.161] Trace complete.C:Documents and Settingsdon>pathping crushbone.everquest2.comTracing route to ableq2-03-01.everquest2.com [199.108.202.97]over a maximum of 30 hops:0 snd-dt01 [192.168.15.10]1 192.168.15.12 218.237.83.13 221.138.144.254 58.229.28.1095 58.229.9.256 218.39.19.357 58.229.14.2188 ve6.tge3-11.fr1.sjc.llnw.net [198.32.176.9]9 tge1-1.fr3.ord.llnw.net [69.28.171.65]10 ve6.fr4.ord.llnw.net [69.28.172.42]11 tge11-3.fr3.lga.llnw.net [69.28.171.194]12 tge2-4.fr3.iad.llnw.net [69.28.171.157]13 sony.ge4-12.fr3.iad.llnw.net [68.142.111.254]14 vl46.ashaens-1.sonyonline.net [64.37.144.177]15 ableq2-03-01.everquest2.com [199.108.202.97]Computing statistics for 375 seconds...Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address0 snd-dt01 [192.168.15.10]0/ 100 = 0% |1 25ms 0/ 100 = 0% 0/ 100 = 0% 192.168.15.10/ 100 = 0% |2 25ms 0/ 100 = 0% 0/ 100 = 0% 218.237.83.10/ 100 = 0% |3 40ms 0/ 100 = 0% 0/ 100 = 0% 221.138.144.250/ 100 = 0% |4 22ms 0/ 100 = 0% 0/ 100 = 0% 58.229.28.1090/ 100 = 0% |5 18ms 0/ 100 = 0% 0/ 100 = 0% 58.229.9.250/ 100 = 0% |6 29ms 0/ 100 = 0% 0/ 100 = 0% 218.39.19.350/ 100 = 0% |7 549ms 1/ 100 = 1% 1/ 100 = 1% 58.229.14.2180/ 100 = 0% |8 222ms 1/ 100 = 1% 1/ 100 = 1% ve6.tge3-11.fr1.sjc.llnw.net [198.32.176.9]0/ 100 = 0% |9 287ms 0/ 100 = 0% 0/ 100 = 0% tge1-1.fr3.ord.llnw.net [69.28.171.65]0/ 100 = 0% |10 314ms 1/ 100 = 1% 1/ 100 = 1% ve6.fr4.ord.llnw.net [69.28.172.42]0/ 100 = 0% |11 265ms 1/ 100 = 1% 1/ 100 = 1% tge11-3.fr3.lga.llnw.net [69.28.171.194]0/ 100 = 0% |12 306ms 0/ 100 = 0% 0/ 100 = 0% tge2-4.fr3.iad.llnw.net [69.28.171.157]0/ 100 = 0% |13 275ms 0/ 100 = 0% 0/ 100 = 0% sony.ge4-12.fr3.iad.llnw.net [68.142.111.254]1/ 100 = 1% |14 337ms 1/ 100 = 1% 0/ 100 = 0% vl46.ashaens-1.sonyonline.net [64.37.144.177]0/ 100 = 0% |15 651ms 1/ 100 = 1% 0/ 100 = 0% ableq2-03-01.everquest2.com [199.108.202.97]Trace complete.</p>

[TSR-DanielH]

<span class="postbody">Greetings </span><span class="name">Tazzmanian</span><span class="postbody">,I have investigated the issue from our end and believe the problem should now be corrected.  Please attempt to log in again and respond if you are still having trouble.  Keep in mind that if you were already logged in you will want to close the launchpad before trying again.Thank you for your patience with this issue,TSR Daniel H</span>

[Tazzmanian]

<p>TSR-DanielH,</p><p>Currently I am able to to logon with one of my accounts, the other is still experiencing the same problem. I will PM you with the account details and hopefully you guys will be able to fix that account also. I appreciate the help you guys have provided thus far.</p>

[Tazzmanian]

<p>TSR-DanielH,</p><p>Question for you, do you guys let your help desk folks know what you are doing to fix this problem that we are having. The reason I ask is I just got an update to my trouble ticket telling me that my password that I am using is bad and that they need to reset it. Which by now we both know is not the case seeing I am able to log back into the game without having to change my password. I think it would benefit the everyone if someone was to clue your helpdesk folks in on the problem and fix.</p>

[feverz]

I m getting booted to desktop when i was trying to login.Please, i want to raid.BB server, Character name: Frankiey / Mezzy

[TSR-TrevorG]

Feverz, please PM me your station name

[TSR-DanielH]

<cite>Tazzmanian wrote:</cite><blockquote><p>TSR-DanielH,</p><p>Question for you, do you guys let your help desk folks know what you are doing to fix this problem that we are having. The reason I ask is I just got an update to my trouble ticket telling me that my password that I am using is bad and that they need to reset it. Which by now we both know is not the case seeing I am able to log back into the game without having to change my password. I think it would benefit the everyone if someone was to clue your helpdesk folks in on the problem and fix.</p></blockquote>Since it is a developing issue, some people may not have been aware of it yet.  I recently sent out an e-mail to the whole department in regards to the problem.  All of our tech support team should know how to handle the issue at this point.  Also, I've responded to your PM and your second account should now be working properly.  Thanks

[Mithrilsword]

Dear all board masters I'm requesting for more info on this issue, just a little more.1 : Was there any policy that disallowing subscribers from outside US to enjoy EQ2? Was that issue aiming on the extinguishing of gold farmers? (Well most MMORPG did today, not an offensive issue, FARMER AWAY.)2 : Will it be fixed after patch 45? I'm able to login on 11/5 for half days but IP Banner again on 12/5. Is there a must to PM your login ID for access rights?3 : Will there be any compensation to those less fortunate for their loss in game times ( and in mind and in temper and blah blah...)? How would SOE rebuild their image of being a racism freaks to those less fortunate(In their point of view only, no offense)?Please kindly answer my questions.

[MoiraesFate]

I'm in Louisiana, USA and can't log in either. It keeps saying that it can't find information for my characters zone no matter which character I try.

[Elorah]

Keep in mind people that the servers are down for the GU 45....  If you still have issues after that, then post *wink*<a href="http://eq2players.station.sony.com/network_status.vm" rel="nofollow" target="_blank">Server Status</a>

[MoiraesFate]

<cite>Elorah wrote:</cite><blockquote>Keep in mind people that the servers are down for the GU 45....  If you still have issues after that, then post *wink*<a rel="nofollow" href="http://eq2players.station.sony.com/network_status.vm" target="_blank">Server Status</a></blockquote>Ahh, thanks. I totally forgot to check EQ players.

[TSR-DanielH]

If you're unable to log in and your characters are not appearing on the character select screen, then its almost surely the server being down.  I believe all of them are back up now, though.

[Chaggi]

<p>TSR-DanielH</p><p>I am currently having what seems to be the problem that most of my guild members have been having over the last few months. When I try to log into the game after character select and the zone start to be drawn I get booted to the desktop. I am in South Korea like most of the folks in my guild. Any help you might be able to provide would be greatly appriciated. The following in the tech information requested within the forum.</p><p>Windows IP Configuration</p><p>        Host Name . . . . . . . . . . . . : home        Primary Dns Suffix  . . . . . . . :         Node Type . . . . . . . . . . . . : Unknown        IP Routing Enabled. . . . . . . . : No        WINS Proxy Enabled. . . . . . . . : No        DNS Suffix Search List. . . . . . : kornet</p><p>Ethernet adapter Local Area Connection:</p><p>        Connection-specific DNS Suffix  . : kornet        Description . . . . . . . . . . . : NVIDIA nForce Networking Controller        Physical Address. . . . . . . . . : 00-30-1B-BB-73-6B        Dhcp Enabled. . . . . . . . . . . : Yes        Autoconfiguration Enabled . . . . : Yes        IP Address. . . . . . . . . . . . : 218.152.191.56        Subnet Mask . . . . . . . . . . . : 255.255.255.128        Default Gateway . . . . . . . . . : 218.152.191.125        DHCP Server . . . . . . . . . . . : 61.78.42.218        DNS Servers . . . . . . . . . . . : 168.126.63.1                                             168.126.63.2</p><p>        Lease Obtained. . . . . . . . . . : Friday, April 11, 2008 4:35:52 AM        Lease Expires . . . . . . . . . . : Friday, April 11, 2008 5:35:52 AM</p><p>Tracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]</p><p>over a maximum of 30 hops:</p><p>  1    <1 ms    <1 ms    <1 ms  218.152.191.125   2    <1 ms    <1 ms    <1 ms  220.71.41.13   3    <1 ms    <1 ms    <1 ms  218.152.191.122   4    <1 ms    <1 ms    <1 ms  222.110.168.149   5     1 ms     1 ms    <1 ms  59.18.52.25   6    <1 ms    <1 ms    <1 ms  59.18.52.26   7    <1 ms    <1 ms    <1 ms  59.18.63.62   8   117 ms   117 ms   117 ms  220.73.154.94   9   117 ms   117 ms   117 ms  sl-gw20-sea-2-1-0.sprintlink.net [144.224.113.97] 10   117 ms   117 ms   117 ms  sl-bb20-sea-6-0-0.sprintlink.net [144.232.6.9]  11   140 ms   140 ms   140 ms  4.68.63.57  12   142 ms   141 ms   141 ms  ae-1-51.mp1.Seattle1.Level3.net [4.68.105.1]  13   144 ms   144 ms   145 ms  as-1-0.mp1.SanDiego1.Level3.net [64.159.1.29]  14   145 ms   145 ms   144 ms  so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130]  15   145 ms   145 ms   145 ms  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]  16   145 ms   145 ms   145 ms  vl831.sdkollsw-1.sonyonline.net [64.37.144.82]  17   145 ms   145 ms   145 ms  sdkeq2-05-01.everquest2.com [199.108.12.161] </p><p>Trace complete.</p><p>Tracing route to sdkeq2-02-01.everquest2.com [199.108.12.65]</p><p>over a maximum of 30 hops:</p><p>  1    <1 ms    <1 ms    <1 ms  218.152.191.125   2    <1 ms    <1 ms    <1 ms  220.71.41.13   3    <1 ms    <1 ms    <1 ms  218.152.191.122   4    <1 ms    <1 ms    <1 ms  222.110.168.149   5     2 ms     1 ms     1 ms  59.18.52.25   6    <1 ms    <1 ms    <1 ms  59.18.52.26   7    <1 ms    <1 ms    <1 ms  59.18.63.62   8   117 ms   117 ms   117 ms  220.73.154.94   9   118 ms   117 ms   117 ms  sl-gw20-sea-2-1-0.sprintlink.net [144.224.113.97]  10   118 ms   117 ms   117 ms  sl-bb20-sea-6-0-0.sprintlink.net [144.232.6.9]  11   140 ms   140 ms   140 ms  4.68.63.57  12   141 ms   141 ms   142 ms  ae-1-55.mp1.Seattle1.Level3.net [4.68.105.129]  13   145 ms   144 ms   145 ms  as-2-0.mp2.SanDiego1.Level3.net [64.159.1.138]  14   144 ms   145 ms   145 ms  so-10-0.hsa1.SanDiego1.Level3.net [4.68.113.38]  15   145 ms   145 ms   145 ms  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]  16   145 ms   145 ms   145 ms  vl831.sdkollsw-1.sonyonline.net [64.37.144.82]  17   145 ms   145 ms   145 ms  sdkeq2-02-01.everquest2.com [199.108.12.65] </p><p>Trace complete.</p><p>Tracing route to ableq2-03-01.everquest2.com [199.108.202.97]</p><p>over a maximum of 30 hops:</p><p>  1    <1 ms    <1 ms    <1 ms  218.152.191.125   2    <1 ms    <1 ms    <1 ms  220.71.41.13   3    <1 ms    <1 ms    <1 ms  218.152.191.122   4    <1 ms    <1 ms    <1 ms  222.110.168.149   5     1 ms     1 ms    <1 ms  59.18.52.25   6    <1 ms    <1 ms    <1 ms  59.18.52.26   7    <1 ms    <1 ms    <1 ms  59.18.63.46   8   136 ms   136 ms   136 ms  220.73.154.10   9   144 ms   136 ms   138 ms  ge3-4.fr4.lax.llnw.net [69.28.144.177]  10   140 ms   136 ms   138 ms  ve6.fr3.lax.llnw.net [69.28.171.205]  11   156 ms   146 ms   145 ms  tge1-2.fr3.phx1.llnw.net [69.28.171.81]  12   146 ms   146 ms   150 ms  tge1-4.fr3.phx2.llnw.net [69.28.171.98]  13   178 ms   175 ms   175 ms  tge1-3.fr3.dal.llnw.net [69.28.171.130]  14   178 ms   174 ms   175 ms  ve5.fr4.dal.llnw.net [69.28.171.106]  15   193 ms   229 ms   193 ms  tge2-4.fr3.atl1.llnw.net [69.28.172.62]  16   199 ms   199 ms   200 ms  ve5.fr4.atl1.llnw.net [68.142.119.194]  17   212 ms   209 ms   215 ms  tge1-2.fr4.iad.llnw.net [69.28.172.34]  18   246 ms   399 ms   404 ms  sony.ge4-12.fr4.iad.llnw.net [69.28.156.214]  19   210 ms   210 ms   210 ms  vl47.ashaens-2.sonyonline.net [64.37.144.181]  20   210 ms   209 ms   210 ms  ableq2-03-01.everquest2.com [199.108.202.97] </p><p>Trace complete.</p>

[Chainmail]

<p>While I am able to connect and get into the game I too am now having very high pings (from 800-1650 is normal now) when I try to play. This all started about 3 days ago. Before this I was able to play fairly well with normal pings around 300-400 range which is playable on a pve server for me. The game is pretty much unplayable to me now with getting 3 minute or more delay times for actions. I live in Seoul, South Korea.</p><p>Here are my tracer routes:</p><p>Microsoft Windows [Version 6.0.6001]</p><p>Copyright (c) 2006 Microsoft Corporation.  All rights reserved.</p><p>C:UsersXXXX>tracert unrest.everquest2.com</p><p>Tracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]</p><p>over a maximum of 30 hops:</p><p>  1    <1 ms    <1 ms    <1 ms  192.168.1.1</p><p>  2     5 ms     5 ms     5 ms  10.18.0.1</p><p>  3     6 ms     7 ms     5 ms  61.102.127.129</p><p>  4     7 ms     7 ms     7 ms  203.171.160.85</p><p>  5    20 ms    17 ms    17 ms  203.171.160.77</p><p>  6     9 ms     9 ms    42 ms  172.18.129.53</p><p>  7     7 ms     9 ms     7 ms  172.18.129.106</p><p>  8    42 ms     9 ms     9 ms  211.56.189.185</p><p>  9     9 ms     9 ms     9 ms  POS14-7.gw2.sel2.asianetcom.net [203.192.142.149]</p><p> 10    88 ms    87 ms    87 ms  gi2-0-0.cr1.nrt1.asianetcom.net [202.147.0.57]</p><p> 11   189 ms   193 ms   189 ms  po1-0.gw1.lax1.asianetcom.net [202.147.61.129]</p><p> 12   191 ms   191 ms   189 ms  4.78.192.25</p><p> 13   259 ms   193 ms   194 ms  ge-2-1-0-69.bbr2.LosAngeles1.Level3.net [4.68.20.2]</p><p> 14   205 ms   203 ms   203 ms  as-2-0.mp2.SanDiego1.Level3.net [64.159.1.138]</p><p> 15   194 ms   195 ms   193 ms  so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130]</p><p> 16   206 ms   207 ms   207 ms  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]</p><p> 17   189 ms   189 ms   190 ms  vl831.sdkollsw-1.sonyonline.net [64.37.144.82]</p><p> 18   197 ms   174 ms   174 ms  sdkeq2-05-01.everquest2.com [199.108.12.161]</p><p>Trace complete.</p><p>C:UsersXXXX>pathping unrest.everquest2.com</p><p>Tracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]</p><p>over a maximum of 30 hops:</p><p>  1  192.168.1.1</p><p>  2  10.18.0.1</p><p>  3  61.102.127.129</p><p>  4  203.171.160.85</p><p>  5  203.171.160.77</p><p>  6  172.18.129.53</p><p>  7  172.18.129.106</p><p>  8  211.56.189.185</p><p>  9  POS14-7.gw2.sel2.asianetcom.net [203.192.142.149]</p><p> 10  gi2-0-0.cr1.nrt1.asianetcom.net [202.147.0.57]</p><p> 11  po1-0.gw1.lax1.asianetcom.net [202.147.61.129]</p><p> 12  4.78.192.25</p><p> 13  ge-2-1-0-69.bbr2.LosAngeles1.Level3.net [4.68.20.2]</p><p> 14  as-1-0.mp1.SanDiego1.Level3.net [64.159.1.29]</p><p> 15  so-10-0.hsa1.SanDiego1.Level3.net [4.68.113.38]</p><p> 16  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]</p><p> 17  vl831.sdkollsw-1.sonyonline.net [64.37.144.82]</p><p> 18  sdkeq2-05-01.everquest2.com [199.108.12.161]</p><p>Computing statistics for 450 seconds...</p><p>The problem seems to be on the NA end.</p><p>Now I tried to open a ticket in this thread here: <a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=417050" target="_blank">http://forums.station.sony.com/eq2/...topic_id=417050</a> but the link is broken.</p><p>What else do I need to do?</p>

[Mithrilsword]

<cite>Mithrilsword wrote:</cite><blockquote>Dear all board masters I'm requesting for more info on this issue, just a little more.1 : Was there any policy that disallowing subscribers from outside US to enjoy EQ2? Was that issue aiming on the extinguishing of gold farmers? (Well most MMORPG did today, not an offensive issue, FARMER AWAY.)2 : Will it be fixed after patch 45? I'm able to login on 11/5 for half days but IP Banner again on 12/5. Is there a must to PM your login ID for access rights?3 : Will there be any compensation to those less fortunate for their loss in game times ( and in mind and in temper and blah blah...)? How would SOE rebuild their image of being a racism freaks to those less fortunate(In their point of view only, no offense)?Please kindly answer my questions.</blockquote>I hope there will be any response. My IP seems still blocked, after whole week of waiting, and a support ticket sent long ago.

[TSR-TrevorG]

Mithrilsword,Did you PM myself or DanH?

[Mithrilsword]

<p>nither..</p><p>I did only PMed DanielH with my station login name.</p>

[TSR-DanielH]

I have checked your account, mythril, and you're not being blocked from our end.  Just to be sure the problem isn't on our end I also had the platform development team apply the fix that is correcting the 'login rejected' issue.  You seem to be having a normal connection related issue.

[Mithrilsword]

I've got my connection back as perfect as before. Thanks for all helps. See yall in games.

[TSR-TrevorG]

Grats Mithrilsword!

[Blacklannce]

<p>Hmmm ... </p><p>Im sorry to have to say this but my game is closing to desk top with no error message. this was happening a month or teo ago to me as well.</p><p>I read through some of the recent posts .. an awful lot of them showing up here. Also I might add that my new SWG account is basically doing the same thing but it just goes to character screen when I loose the sever connection.</p><p> I will send the PM but but hope that I do not have to go through all of the computer info again .. its not my computer ..</p><p>Just makes me sad .. this is a game to relaxe with, not be fussing over.</p>

[Cassea]

This is getting silly!Last weekend I could not play. I would log in (like others) and then crash to desktop with no error. Online support told me that it was not on their end yet first thing Monday morning I could play again.Now it's doing it again.[Removed for Content]!I can log into other online games just fine. This is just happening to EQ2.When will you guys fix these darn errors?-JB

[Kuulei]

<p>countless attempts with TSR and sending my info, pings, etc. with no fix in sight.</p><p>I even went as far as reformatting and doing a clean install.</p><p>I still can't play eq2.  I can get to my characters and even create new ones but when I try to enter world, it usually stops with creating resources and then the game closes with no errors.</p><p>This is getting extremely frustrating.  One moment I am fine then later the same day (May 3, 2008 ) I attempt to log in about 7 hours after I had camped and the game doesn't function anymore!</p><p>3 weeks now that I haven't been able to log in!<img src="http://forums.station.sony.com/eq2/images/smilies/2e207fad049d4d292f60607f80f05768.gif" border="0" alt="SMILEY" width="15" height="15" /></p>

[Cassea]

Ok here is some more info:I cannot log into EQ2 from two different computers in the house. Both share a Linksys router so I figure that maybe it's the router or Firewall so I DMZ the router and turn off the Firewall but I still cannot get in. I remove the router and still cannot get in.I then ask my friend to log into my account from Atlanta (AT&T) and he can get in just fine so my account is fine.I have AT&T in Chicago so this is somehow related to either Sony's or different ISP's around the country is what I am thinking.BTW last week when this happened I totally reinstalled Vista so it's not something on my system.What is strange is that AT&T Atlanta can get in but AT&T Chicago cannot.Is SOE using some ports that are prone to be shut down by different ISP's? Why did this just start happening? Is it just certain ISP's?Hmmmmm-JBP.S. Just was able to get in now. I PM'ed the reps here earlier so I dunno if they did something or if AT&T or SOE opened something up

[nighthunter]

Well, I guess this is as good a place to post this as any. I am posting on behalf of my friend who is not that good with computers. When he tries to log into any game (EQ, EQ2, LON, Vanguard) he gets the following "Error: The Operation has timed out". This just started Saturday morning. We have checked his account settings and all look good. We are able to log in to the "My Account" part of the sony page and verify that the account is active there. We have tried loggin into four differant computers in differant locations in Las Vegas and we get the same error on all 4 computers. If we try logging in with a differant account it goes through with no problems so its not a connection issue. Any help would be great.

[The Lurking Shaman]

After a long break (went back to EQ), I decided to come back and do some EQ2 as I am dealing with some tough time constraints and would like to be able to play/solo with limited time.I logged in for the first time in ages this afternoon and ran around a bit getting used to the ui and controls and such.  When I tried to get back into the world later, it just instantly shuts down when the character is about to enter the world.  By instantly shuts down, I mean that EQ and EQ only just quits.  No stalling, lag, error messages or anything.  Just poof.I read some of the other posts but have not found anything to help me as of yet.  I will keep looking as well.

[Cassea]

<cite>The Lurking Shaman wrote:</cite><blockquote>After a long break (went back to EQ), I decided to come back and do some EQ2 as I am dealing with some tough time constraints and would like to be able to play/solo with limited time.I logged in for the first time in ages this afternoon and ran around a bit getting used to the ui and controls and such.  When I tried to get back into the world later, it just instantly shuts down when the character is about to enter the world.  By instantly shuts down, I mean that EQ and EQ only just quits.  No stalling, lag, error messages or anything.  Just poof.I read some of the other posts but have not found anything to help me as of yet.  I will keep looking as well.</blockquote>This is exactly what is happening to me and many others. Now there is one thing I can say for sure... it's NOT your computer system.Some ports or whatnot are being blocked between your ISP and SOE. Now who's fault it is? I dunno but every other online game I play works just fine. This seemed to have started a month or two ago when SOE was trying to battle the gold farmers.Last night I was not able to log in with AT&T in Chicago but my friend was able to log in my account with AT&T Atlanta. Since none of my computers were able to log in even with the router removed and firewalls turned off I concluded that it was not me but rather something with SOE or AT&T Chicago. I can long into Lotro just fine, play all sorts of other online games just fine. Only EQ2 seems to have this issue.A few hours later and I can get back in. Nothing changed with my system or router... it just started working again.Now if this is something with AT&T then I would be glad to call them and yell at them but SOE needs to tell me what to say. So far they have been silent and telling us to PM them after which the service just seems to start working again.This leads me to think this is some form of "universal" blocking that SOE is doing to try and fight gold farmers and spammers and they have to deal with those poor souls (us) that get trapped in the filter.While I encourage and applaud their efforts to fight these pests and I cannot fault their dedication to making EQ2 the best game it can be given the limited resources ($$$) that the Sony beancounters give them, it sure sucks when you cannot get in to play when you want. They need to be more open with us or fix this for good IMHO.What does [Removed for Content] me off is that I spent an hour with their useless "chat" tech support who treated me like I was 6 years old and did not know my system. I copied and pasted the exact issue from this forum and either they have no clue about what the other half of the company is doing or they do not care.I told them the exact issue and they told me it was on my end. A few hours later and (without me doing anything) the game started working again.I guess my system fixed itself.So if it's not you SOE then tell me exactly what to tell AT&T. I'll raise holly hell with them but I need to be able to tell them, for example, "SOE says that ports xyz and abc are being blocking out of Chicago"then I can tell them to stop doing whatever it is they are doing locally here.... otherwise I have to assume it's on your end.-JB

[TSR-DanielH]

Nighthunter,I'm pretty sure I know exactly which issue you're experiencing.  Please PM me your station name and I'll check the account.  The beta launcher usually sidesteps this issue if you wanted to get in game immediately.  You may want to use that in the meantime.  I have included the link below.<a href="http://launcher.station.sony.com/" target="_blank" rel="nofollow">http://launcher.station.sony.com/</a>Lurking Shaman,That might be caused by the login rejected bug which is a different issue than the one nighthunter is probably experiencing.  PM me your station name and I'll check it out for you.  Sadly, that problem can't be avoided by using the beta launcher.Cassea,The issue you're experiencing seems to be caused by the network your ISP is routing you through.  It seems that some people have been having these issues since the big internet crash a few months back(happened on a friday night if I recall correctly).  Its possible that AT&T started doing something strange to their network or they never fully corrected the problem since that date.  Thats when I started seeing the 100% packet loss through those hops, though.

[Cassea]

Can't play again....Just got off the phone with AT&T and they claim that they are not blocking anything. Now it's possible that I'm being routed through some other company from Chicago to Sony but at this point what can I do?I know 100% that it's not meAT&T claims it's not themSony claims it's not themDo I just find another game to play? Continue to pay $15 a month and hope that someday whatever is blocking me fixes itself?This has been happening on and off for months. Password is rejected about 20% of the time and the rest of the time the zone starts loading and then crash to desktop with no message.This all started when Sony started fighting the gold spammers. Apparently they are filtering the chat windows and automatically adding IP's to the block list. You fixed this for me and several others a few months back (I never bought gold but I was sending "bite me" type replies to those that spammed me for gold so I suspect the stupid program thought I was buying gold)Is it possible that this filter is causing the problem?-JB

[Cassea]

Ok fixed the issue.Sone "IS" blocking IP addresses. When I foced my modem to reset thus getting a new IP I was able to log in.Since I keep getting blocked I have to assume that Sony has my account on a block list. Did I do something wrong? You keep blocking my IP and when I send a PM the "current" IP that was blocked gets unblocked but the next time I get a new IP I get blocked again.This is all speculation but I do know that my issue is that the IP that AT&T assigned me was being blocked by Sony.This all started with the gold farmer stuff months ago.Can you fix this once and for all please!Making people jump through hoops and all these hours of reinstalling things, calling ISP's and whatnot and worst of all being told that it's not Sony's fault which is a 100% lie!Sorry if I sound [Removed for Content]... I am!If you have a reason to block my IP then let me know what I did wrong. If I did nothing then stop blocking me. Any other company would issue a month or two credit to my account for doing this to a customer. Your tech support (at least the chat guys) told me it was all my fault and to fix it.I guess that guy should be fired huh?grrrrrr I'm so [Removed for Content] right now!-JB

[The Lurking Shaman]

<span class="genmed"><b><span style="color: #ff9900;">TSR-DanielH</span></b></span>Thank you for the tip.  I sent the pm and hope that something can be done soon.  I can report, however, that I was able to successfully enter the world with a newly created character...for about 4 seconds.  After which the game suddenly exited as per usual.  I was then unable to log on again.

[Rendara]

<cite>The Lurking Shaman wrote:</cite><blockquote>After a long break (went back to EQ), I decided to come back and do some EQ2 as I am dealing with some tough time constraints and would like to be able to play/solo with limited time.I logged in for the first time in ages this afternoon and ran around a bit getting used to the ui and controls and such.  When I tried to get back into the world later, it just instantly shuts down when the character is about to enter the world.  By instantly shuts down, I mean that EQ and EQ only just quits.  No stalling, lag, error messages or anything.  Just poof.I read some of the other posts but have not found anything to help me as of yet.  I will keep looking as well.</blockquote>That is exactly what is happening to me. I thought I'd give EQ2  a go again and I have yet to be able to log in. I can get to character select, but when I try to log a character in, the game just closes. No error, no crash, nothing. I send an email to tech support, and they told me to update my drivers. I had to bite my tongue when telling them that I am a hardware and network engineer and probably have more updated drivers that most... I think I'll be demanding a refund if this is not fixed within 24 hours...<cite></cite>

[CHOPPERNIKI]

<p>I got login problem too (Actully most of my friends got this problem too)Just start kicking me back to the charater selecting page when I choose my charater and loading in from last week,I can reboot my modem and do the full files scan then I can login successfully at the beginning.But this week, when I loading my charater it kick me out to desktop, sometime said my id or pw is wrong. It is quite annoying me that, cant see ppl login when we start gathering for raid at these few weeks (most of my friends cant log in). We just try to relax after a hard day work, <a rel="nofollow" href="mailto:$%#@$" target="_blank">$%#$</a> that we need to keep logging in and try to reboot our modem again and again hope that we can meet our friends in game.</p><p>Just wanna ask when will Soe fix this problem? I really dun think it is my PC or my network problem, and how about We paid the monthly charges for these weeks for game? Is SOE going to have a plan to compensate for our loss?</p>

[TSR-TrevorG]

Choperniki, please PM me your station name so I can look into this for you.

[Kuulei]

<p>any luck there yet <b>TSR-TrevorG</b>?</p><p>I pm'd station name as requested on 05/26</p><p>this is extremely frustrating for me and hubby as I need to find another outlet when not in game and hubby says he is too tired to keep me 'entertained'! <img src="http://forums.station.sony.com/eq2/images/smilies/499fd50bc713bfcdf2ab5a23c00c2d62.gif" border="0" alt="SMILEY" width="15" height="15" /></p>

[CHOPPERNIKI]

<cite>TSR-TrevorG wrote:</cite><blockquote>Choperniki, please PM me your station name so I can look into this for you.</blockquote><p>After I fight to the CS last night, I can get into the game before I went to bed.</p><p>At the beginning CS told me not to use router to share network to my family, just plugged the modem to the pc which I use to play. After I've tried for serveral time it still cant work!!OK the CS told me to ask the ISP to open the port!! </p><p>Come on!! I paid SOE for 3+ yrs to play this game and I didn't change my ISP from that time and login EQ everday. Why we(customers) have to ask this impossible request to ISP because SOE has change something in game?</p><p>After I complained again, I can log into game before I go to sleep....</p><p>Everyone know that SOE is starting to Block the Farmers' IP, but do all the innocent customers need to tell SOE one by one to let them release these IP again? Why dun u just make a notice to tell the customer about this then we no need to spent so much time to fight with the modem and also the CS. It really make ppl angry after a hard day work................</p><p>And please dun do this again, this is not the first time I complain here about cant load into game, dun wanna do this every year.</p>

[CHOPPERNIKI]

<p>Just one more thing to say, please dun put the responsibility to the innocent players who never buy plat and never use any<b> </b>prohibited programme in game. </p><p> To stop Plat Farmer is your job, please dun just only let the players back to game who pm/peti u , then think that u've solve the problem, if SOE keep doing like this, may be more players will leave than cos of the Farmers....</p>

[Nicsum]

<p>I got the login problem too last night. After I fight to CS, I got the same answer with the above player copperniki. I want to know. How can I ask ISP to open the port???? I DO believe this is not an answer. I played Everquest series since 1999. I had confidence on your stability and security but now..NO....The game stability is now my concern. I need to try more times to connect the server. It really make me impatient after I want to relax...Please solve the problem ASAP. Dont wait..</p>

[Hooverchau]

I got the login problem too last night.After I confirm my ISP doesn't block any port.  SOE told me that was my computer problem.They told me delete the ini files, everquest2.exe, blah blah blah...  I did, but it still doesn't work.Don't fool me please, SOE.  I still can login the game two days ago.I pay for my fun not for your fun.This is the stupidest way to block the plat farmer I had saw.

[TSR-DanielH]

Hello Nicsum and Hooverchau,What error message are you getting when you try to log in?  Are you getting the 'login rejected' or maybe a 'connection time out' message?  Are you playing on the Live Gamer servers?  There are a few separate issues at the moment, and I'd like to help you correct them, but I'm not sure which one you're experiencing.

[Kuulei]

<p>I am not finding any help with this matter so I ordered new service from a different provider.  I sure hope that works or I am spending $300 for nothing on June 11 (earliest I could get an install<img src="http://forums.station.sony.com/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" width="15" height="15" />&nbsp<img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p><p>I must be nuts <img src="http://forums.station.sony.com/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" width="15" height="15" /></p>

[Nicsum]

<p>Hallo TSR-DanielH</p><p>When I click the launchpad, it should load the "connecting" string in the launchpad. I can't connect the server and prompt a window said "The network problem xxxxxxx". So I unplug my home network and restart the modem. Problem solved. Until these three days, it occurs many times on this problem. Please kindly follow up.</p>

[The Lurking Shaman]

Thank you for whatever was done with the login.  It appears to be quite stable now (although I did not have a lot of time to test it).

[Mortarheadd]

<p>Hmm...i have this problem too. Don't know why soe make this for us. </p><p>After u choose ur character, loading, loading, then kick u back to window desktop.</p><p>Sometimes it will pop a window said that ur user name password invaild......</p><p>why cause this problem? don't said this our isp or computer 's problem, i play this game for a long time.</p><p>Hope soe make a clear reply on this, i only want to play game.</p>

[Kuulei]

<p>I don't know why I keep torturing myself with trying to log in over and over.</p><p>either I get login rejected or game closes to desktop with no error log for the last 3+ weeks.</p><p>*sighs</p>

[CHOPPERNIKI]

<p>Dear SOE,</p><p>After I fight to the CS, leave message here and Pm the <b>TSR-DanielH</b> ,I can login smoothly for two days without changing anything to my pc and network .....Unfortunately it starting to kicking me out to desktop again, and I've not changing anything to my pc and network. So It must be something wrong with SOE ....</p><p>So What are u going to do with this?<img src="http://forums.station.sony.com/eq2/images/smilies/2e207fad049d4d292f60607f80f05768.gif" border="0" alt="SMILEY" width="15" height="15" /></p>

[Mortarheadd]

<cite>CHOPPERNIKI wrote:</cite><blockquote><p>Dear SOE,</p><p>After I fight to the CS, leave message here and Pm the <b>TSR-DanielH</b> ,I can login smoothly for two days without changing anything to my pc and network .....Unfortunately it starting to kicking me out to desktop again, and I've not changing anything to my pc and network. So It must be something wrong with SOE ....</p><p>So What are u going to do with this?<img src="http://forums.station.sony.com/eq2/images/smilies/2e207fad049d4d292f60607f80f05768.gif" border="0" alt="SMILEY" width="15" height="15" /></p></blockquote>Some as u, today i try many times, from this noon to now...... the problem were worse then before....when u passing zone also kick u back to desktp.

[Zarirahc]

Got the logon rejected message and kicked to desktop tonight for the first time. Sent a PM to Dan with my userid. The thing that worries me is that since I am currently living in China... is this is going to be a regularly occurring problem?Thanks

[CHOPPERNIKI]

<p>OK after SD, it kick me out when i choosed charater and loading in game with "wrong id or pw"...</p><p>The CS keep asking me to ask my ISP to open the port, and when I ask him to explain how come I haven't change anything in this few days, and I can play yesterday but cant today (As I know ISP has fixed the port not changing everyday), he said </p><p>- To further investigate this issue, your incident has been escalated to our Tier 2 Support Team. A Specialist will respond to this incident as soon as possible. Thank you for your patience. </p><p>Let's see how the Tier 2 Support team works...</p>

[Hooverchau]

<cite>CHOPPERNIKI wrote:</cite><blockquote><p>Dear SOE,</p><p>After I fight to the CS, leave message here and Pm the <b>TSR-DanielH</b> ,I can login smoothly for two days without changing anything to my pc and network .....Unfortunately it starting to kicking me out to desktop again, and I've not changing anything to my pc and network. So It must be something wrong with SOE ....</p><p>So What are u going to do with this?<img src="http://forums.station.sony.com/eq2/images/smilies/2e207fad049d4d292f60607f80f05768.gif" border="0" alt="SMILEY" width="15" height="15" /></p></blockquote>Me too, it always told me "login rejected: invalid username and password".I PMed TSR-Daniel in this morning(GMT+8 ).But have no reply till now.

[Mortarheadd]

<cite>Hooverchau wrote:</cite><blockquote><cite>CHOPPERNIKI wrote:</cite><blockquote><p>Dear SOE,</p><p>After I fight to the CS, leave message here and Pm the <b>TSR-DanielH</b> ,I can login smoothly for two days without changing anything to my pc and network .....Unfortunately it starting to kicking me out to desktop again, and I've not changing anything to my pc and network. So It must be something wrong with SOE ....</p><p>So What are u going to do with this?<img src="http://forums.station.sony.com/eq2/images/smilies/2e207fad049d4d292f60607f80f05768.gif" border="0" alt="SMILEY" width="15" height="15" /></p></blockquote>Me too, it always told me "login rejected: invalid username and password".I PMed TSR-Daniel in this morning(GMT+8 ).But have no reply till now.</blockquote><p>me too, no any reply from soe, only login rejected : invalid username or password. please try again.</p><p>what can we do?</p>

[CHOPPERNIKI]

<p>And when I look back to my History for petit , someone send me a page of <b>description</b> to follow, I still duno how come I paid for the game , login everyday with nothing wrong, suddenly cant get in and now I have to delete this delete that so many thing to fix by myself, and the result is - </p><p>I still cant get into game!! Do I paid the money for learning how to fix the file for play game?I really really angry about this......</p><p>It is going to have an event on the coming weekend that I have to lead the raid,and I still stuck at the loading game problem...........</p><p>!@#$@#%@#%@#</p>

[Mortarheadd]

<p>oh just asking.... are we the same problem here?</p><p>"Login rejected: Invalid username or password. Please try again" when loading in a character ?</p>

[CHOPPERNIKI]

<cite>Mortarheadd wrote:</cite><blockquote><p>oh just asking.... are we the same problem here?</p><p>"Login rejected: Invalid username or password. Please try again" when loading in a character ?</p></blockquote>Just try a few times. It kick me out to desktop without saying anything...........

[TSR-DanielH]

<cite>Hooverchau wrote:</cite><blockquote><cite>CHOPPERNIKI wrote:</cite><blockquote><p>Dear SOE,</p><p>After I fight to the CS, leave message here and Pm the <b>TSR-DanielH</b> ,I can login smoothly for two days without changing anything to my pc and network .....Unfortunately it starting to kicking me out to desktop again, and I've not changing anything to my pc and network. So It must be something wrong with SOE ....</p><p>So What are u going to do with this?<img src="http://forums.station.sony.com/eq2/images/smilies/2e207fad049d4d292f60607f80f05768.gif" border="0" alt="SMILEY" width="15" height="15" /></p></blockquote>Me too, it always told me "login rejected: invalid username and password".I PMed TSR-Daniel in this morning(GMT+8 ).But have no reply till now.</blockquote>Hoover,We don't open till 10am (PST) and I worked on your PM in my first 10 minutes today.  I got to it as fast as I could <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" width="15" height="15" />.  Let us know if it's working for you now.Chopperniki,I checked through the past 10 pages of my inbox and I'm simply not seeing a message from you.  I suppose it could have been lost, but I usually don't delete PMs for a long time.  You may want to resend your info so we can doublecheck what happened there.Anyone else getting 'Login Rejected',Please PM Trevor or myself and we'll check into the issue for you.  This is an issue we're usually able to fix.  Make sure to include your station name in the e-mail or we wont be able to help.

[CHOPPERNIKI]

<cite>TSR-TrevorG wrote:</cite><blockquote>Choperniki, please PM me your station name so I can look into this for you.</blockquote><p>Sorry I've find out I sent the pm to TSR-TrevorG (but still no respone till now) , not <b>TSR-DanielH.</b>And after I've PM TSR-DanielH I can log in now. (not just like CS told me to ask ISP to open the god [Removed for Content] port)</p><p>Thx <b>TSR-DanielH</b> !</p><p>I just wanna say it again, the problem is not solve yet, cos everyone need to PM the support and fix one by one, SOE please work on this problem seriouly.</p><p>Also the CS is suck, I really think SOE subcontract the CS part to other company to take care, but at least they need to transfer the case back to SOE that they duno how to solve, no just reply with the stupid sample answer again and again ( just telling me to ask ISP to open the port, and said that must be my pc/network problem)</p>

[Kuulei]

<p>I still can't log in 4 days after Trevor said to PM account info..</p><p>so I D/L WoW <img src="http://forums.station.sony.com/eq2/images/smilies/2786c5c8e1a8be796fb2f726cca5a0fe.gif" border="0" alt="SMILEY" width="15" height="15" /></p><p>well what you expect? it will be 4 weeks this saturday that the game has been giving me login errors or closing with no error log.</p><p>*sigh* I guess its time to cancel my SoE pass</p><p>Grr canceled a few days too late.  Well that gives SOE until 6/26/08 when my subscription ends to get this fixed.</p>

[Mortarheadd]

<p>can online again.. thx for help</p>

[TSR-DanielH]

<cite>Kuulei@Unrest wrote:</cite><blockquote><p>I still can't log in 4 days after Trevor said to PM account info..</p></blockquote>I've checked with Trevor and he has already applied the 'login rejected' fix to your account.  I also logged in to the account to see if I would be able to reproduce the error and was able to load a character without trouble.  Earlier in this thread you mentioned that you've provided your connection related info to the technical support department.  Do you have a reference number for the ticket where you did so?  I'd like to look it over and see what I can find for you.Thanks

[Kuulei]

<p>[Incident: 080503-001218]</p><p>now here is something strange.. I tried to log in this morning, same problems as last 4 weeks.  So I go try WoW free trial for a couple hours.  I try to log in after playing WoW for first time, still no go, so I post I canceled my acct and have given up.  Then tsr posts that they logged me in today without problems and suddenly I can get in game only after they have entered with my account info.  There seems to be a glich somewhere and not with my comp or isp.</p><p>I will see how it goes.  So far no lag *I never did have lag issues* and fast zoning as always, camping to character name doesn't give login rejected.</p><p>*keeps her fingers crossed since its time to camp for work*</p>

[Akine]

<p>seem that we need to say"i going to cancel my acc"then they will start follow ur case</p><p>i can't login after the patch in May 8,and today is May 31,still crash out to desktop while loading zone</p><p>why still can't fix the problem?</p><p>and why the problem can fix after we say going to cancel the acc?</p>

[firewolf]

I moved among different countries due to work. Always been able to login to play eq2 for the last 4 years. Looks like "<span class="postbody">Login rejected: Invalid username or password. Please try again" problem has no solution outside US. I guess, it is time to leave the game. </span>

[TSR-DanielH]

Kuulei,I'm not sure what got your game working again but I don't think it was one of us.  We had already tried several things with your account that had no effect.  Seems there may have simply been a connection issue between our servers and you that has since been corrected.Firewolf,I applied the fix to your account as soon as I got into work this morning.  Let us know if that corrects it for you.Akine,You may want to post your connection test results and PM Me or Trevor with your station name so we can investigate.We do our best to help everyone no matter what they say about us or SoE.  Saying you're going to cancel your account won't change how we view a specific case.  Trevor and myself will do our best to help you as long as people stay away from personal attacks.  I know these issues can get frustrating, I play the game myself, we're just trying to keep everything in this forum constructive.

[Noul]

I am posting this from my wifes login as I cannot log in to either te forums (I get Invalid Password or Login message) or the game. This morning I logged in to my character as normal and when I went to camp to another character, I got the 'invalid login, password rejected' error message. I reloaded EQ2 and tried to log in and now I get the 'Error Operation timed out' message. My wife can log on to her account fine on my system. We were both logged in last night with no issues.

[Orsham]

<cite>Noulla wrote:</cite><blockquote>I am posting this from my wifes login as I cannot log in to either te forums (I get Invalid Password or Login message) or the game. This morning I logged in to my character as normal and when I went to camp to another character, I got the 'invalid login, password rejected' error message. I reloaded EQ2 and tried to log in and now I get the 'Error Operation timed out' message. My wife can log on to her account fine on my system. We were both logged in last night with no issues.</blockquote>Same here. I was in the process of moving from Nektulos forest to Commonlands when I got the invalid password or username alert. Since then whenever I try logging in I get the 'timed-out' message. I'm on Splitpaw.

[Gozad]

I have PM'd concerning the exact same issue on three of my accounts. Things were fine until 7am EST when I started getting the log in rejected message. Requesting a new password (thinking maybe I'd been spelling mine wrong some how) did nothing, and while I'm glad to see I'm not the only one, I'd really like to have this issue fixed, please. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

[cdayton]

Went to logon my account this morning and it keeps coming up "Error:  This Operation Has Timed Out", I can not log in to the message boards (On my wifes account right now, mine comes up with invalid password), and can not log in to my account information ( Error Code: error.authentication.retrieval.fail).  My wifes account works perfectly fine on the same computer.My Station Name:  [oops, I didn't think that posting my login name to the world was a <span style="color: #ff0000;"><i><b>bad</b></i> </span>thing...]Thanks

[Wurzaag]

same prob here, and getting the invalid stationame/pass message if trying to log from evequest2.exe instead of station.hope they ll fix it soon enough, i wanted to max tinkerin today ffs <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />

[Darkeendragon]

I also cannot log in on my second account. get the error: error.authentication.retrieval.failCan log in on one, but not the other.

[Hamervelder]

My roommate is getting the same error.

[Drakokorin]

Posted originally on wife's account as Noulla - I can log onto my account again and log on to the forums under my account. Not sure if something was done by tech support to my account or a general fix. If either one of those, thanks much =)

[Gnobrin]

<p>As of now, the issue with login is cleared up.  It was a very temporary issue, and at the time being has been laid to rest.</p><p>~Gnobrin!</p>

[Solotiger]

It happen again!since  yesterday got booted back to desktop!And today is reject log in invalid user name or password!I am from China Shenzhen (connected with HK)

[MirageKnight]

I'm in doubt how seriously SOE is addressing this issue, considering current circumstance.New game has just released, some guildies have gave up on this issue exist over 1 month with non of their petitons have been properly replied, asking same questions over and over without going anywhere, and thus they have moved on to new game; no plan of comming back for paying for service "not even avairable".Some having problem as crushing to desktop upon every zoning as well; issue started about same time as people started having login issue as well. Getting same type of support from CSR.This issue is pretty much killing my guild activities, and thus we are facing decison that probably need to move on to other game as well, considering how slow SOE is addressing "out of service" status for some players, charging money for service that "not even avairable".

[TSR-DanielH]

<p>Greetings,</p><p> It sounds like you 2 are actually experiencing a different issue.  Please PM either myself or Trevor with your station name so that we can investigate the problem for you.</p>

[Ryug]

<cite></cite>SoE you guys are not allowing your customers in asian countries play successfully? they spend good money on this game and hard work in game getting there characters up? i have played with solotiger on Antonia bayle server for years and now he cannot login? what is this BS??? This is unacceptable. This is how you lose your valued customers to other games such as Age of Conan, and dont get me started on WoW, that game took half of my guild because you guys wanted to make it not possible for my friends to log in. PLEASE FIX THIS! or you will be losing ALOT OF MEMBERS!                                                                                                                    Sincerely: A very angry customer.<blockquote>It happen again!since  yesterday got booted back to desktop!And today is reject log in invalid user name or password!I am from China Shenzhen (connected with HK)</blockquote>

[TSR-TrevorG]

We are not blocking the countries in the far east. Its is an issue that affects customers ALL over the world.  If you are having an issue logging in, please PM myself or DanielH your station name please.  Many of the people who PM me on this issue, come from every continent.If we are blocking plat farmers/sellers, I consider that a good thing. <a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=411660" target="_blank">Here </a>is a good post explaining what problems are caused, by what <b>I</b> consider thieves, who work for these companies.