Poet's Palace Crashing......

[Melodee]

I've been trying for three weeks now to get into Poet's Palace to finish this step of my epic quest. Four others in my guild have also tried to get in. We did the access quests up to the third mirror ((the mirror after the statues)) and we keep crashing either on the first or the second mirror. I petitioned/feedbacked the problem and CS can't seem to get it taken care of. PLEASE PLEASE find whatever bug is keeping me out of the zone as one can only "hold on and do other quests" for so long. I know the devs are busy with alot of bugs, but since this seems to be a problem alot of people are having (( i did ask in channel and quite a few people have said they are crashing as well)), it really needs to be addressed. Thanks!

[Cribbs]

Maybe if we make a big enough thread they will get back to us about this, but I'm having the exact same problem (actually posted on it earlier today). Customer service can't seem to do anything about it but it prevents us from completing our epic quest.  Please get this remedied as soon as possible.  I was starting to think I was the only one.....

[Melodee]

**gets down on her knees, tears streaming down her face, hands clasped in a desperate plea** Please, devs, FIX IT? I'll bake you brownies!

[Cribbs]

I understand that all the complaining I can do on here isn't going to get this fixed, but really the concern I'm having is that it is a problem that many people across many servers are having.  This issue is preventing at least three classes from progressing in their Epic quests.  We have placed detailed information of what is happening on other threads, perhaps we aren't getting a response because there is other information that is needed.  If you need other information to isolate the problem, please communicate with us so we can assist you in remedying this issue as soon as possible.  It seems to me that it is in the best interest of both the community and the developers to communicate on this issue.

[Melodee]

<p>Well said!!!!</p><p>*looks down at her siggy* OHHHH I'm Japanese today!</p>

[KERSTYNN]

<p>Not sure if this will help or matter, but I am having this same bug occuring repeatedly in Neriak. Whenever I use the city portals or try to zone into my characters apartments I am constantly getting stuck at the "Loading Entity Resources 100%" and remain that way until I ctrl+alt+del out and exit the game that is showing as "not responding". Of course having it happen inside the city is nowhere near as frustrating as it must be for those of you who are having it happen with instances....</p><p>OH, and this didn't start happening until after GU44 if that helps?</p><p>Hoping it is taken care of soon!</p>

[Daedelous]

<p>This was happening to me just now. Try this to temporarily fix it:</p><p>WAIT. I probably waited 10 minutes or so for it to load the zone. The game eventually gave up and returned me to the character select screen. When I logged back in from that screen, I was in the right zone.</p>

[Teezsin]

<cite>Daedelous wrote:</cite><blockquote><p>This was happening to me just now. Try this to temporarily fix it:</p><p>WAIT. I probably waited 10 minutes or so for it to load the zone. The game eventually gave up and returned me to the character select screen. When I logged back in from that screen, I was in the right zone.</p></blockquote>Thanks for the suggestion Daedelous.  I tried this, but after waiting 30mins, I gave up and hit the X...for the 3rd time now.  Like others that have posted here, I'm trying to get this done for my dirge epic <img src="http://forums.station.sony.com/eq2/images/smilies/c30b4198e0907b23b8246bdd52aa1c3c.gif" border="0" alt="SMILEY" width="15" height="15" />

[Melodee]

It's gotten to where I beg them in channel not to talk about their epics, I'm getting so depressed over this stall. What does it take to get dev's attention on this? I mean, I realize they have alot on their plates but it would seem to me that this would be far more important than making X quest mob say the right word in a sentence. I'm not ever going to thrash SoE or the devs, and I will defend them at all times when I hear disparaging remarks made, but my patience is wearing thin on this point.

[Aral]

Ok I have an idea what caused this, though not the exact code problem that is present. A couple GU's ago they changed the way you "click" clicky items to have a cast timer, where before they were instant.  Poets mirrors used to be right click, enter mirror, instantly go in. Same with Neriak portals.  Same with quest clickies, btw... especially annoying to do quests like Peacock series where now you break invis due to the new cast timer when you click Switches (tracing the map).  So, perhaps this is what's happening:  When you right click and "enter mirror," you notify the zone server that character 1234 is waiting for access to new zone xxxxx at location xyz. Perhaps that starts a "wait" window of a couple seconds... but the timer is still casting, so there is a missing flag or variable since the character has actually not zoned out of the old zone yet.  In other words, the problem may be that the timer causes you to initiate zoning too slowly. I'll test this with my Illusionist bot and put TC on my char. TC tends to speed up all cast timers, so perhaps if that 20% "fixes" the issue or makes it happen less often, that's the problem.  Regardless, I have a suspicion the new "cast timer" on clicky zones is the root of the problem.  (PS: this new cast timer also made the peacock quest line unfinishable at this time - you can't click switches while climbing with the new "cast timer" clicky mechanism, and there is one switch in Residence court that has no platform next to it from which you can hop and click.  )

[Melodee]

**grins** well, I'm glad I got Peacock Club out of the way before this happened!

[Melodee]

Still can't get in :/ how I wish we could get some clue from someone that this issue is being worked on :/

[Rothgar]

It sounds like an issue with the client timing out while the zone is loading.  I've spoken with someone in my guild who runs Poets Palace at least once a week and they said they always have to click the mirror twice to get in.So, in the meantime it should be possible to get in, just try again after you timeout.  I'll make sure we have it in the list of things to look into on our end.

[Llanna]

I had the same problem today both with the Neriak portals and the Poets mirrors. The person with Poets access remained at the zone entrance (they didn't try to use the mirrors) so when I re logged back in I was still in zone (and past the offending mirror) and after several tries was able to finally get the dirge update. Rothgar - I didn't have to click the mirror (or portals) twice to zone, it just kept hanging up at Loading Entity Resources. Like someone mentioned above both the portals and the mirrors are R-click items so maybe thats the issue. Litta Mistmoore

[Lauraliane]

I had the same problem happen to me, finally managed to zone in after a few tries.Btw, that [Removed for Content] bug where you are blocked at "loading entity ressource" is not only a poet palace thingy, it is VERY common bug that happens whenever you zone, especially if you reload the same zone you are in, for example after a revive or evac. It is extremely annoying.

[Zuru]

<p>I am having exactly the same problem, managed finally after 4 tries to get from lvl 1 - lvl 2, then I did the access quest for the lvl 2 Mirro - Lvl 3 and it held again on loading entity resources and i had to reset the client meaning I now have an 18 hour lockout.</p><p>Not a happy bunny, I took time off work to do the epic and have a lot organised. Coudl this please get sorted out and can I have my zone lock removed.</p><p>Thanks</p><p>Anilyse (80 Troubador) - Runnyeye</p>

[Melodee]

<cite>Rothgar wrote:</cite><blockquote>It sounds like an issue with the client timing out while the zone is loading.  I've spoken with someone in my guild who runs Poets Palace at least once a week and they said they always have to click the mirror twice to get in.So, in the meantime it should be possible to get in, just try again after you timeout.  I'll make sure we have it in the list of things to look into on our end.</blockquote>Thank you for responding, Rothgar. I'll try it again but for some reason even using the techniques mentioned in the threads doesn't seem to be working for me.

[NiamiDenMother]

<p>{nod} Poet's, specifically, is much worse than any other zone I've seen for this issue.</p><p> We ran a full guild group there last week, and at the mirror from the first floor to the second, one person crashed due to this issue. From the second to the third, two people crashed. On the final mirror, 5 of the 6 members of the group crashed.  Thankfully, the 6th stayed stable, so we were able to finish up the last of the named, once everyone reconnected.</p>

[Elquinjena]

<cite>Rothgar wrote:</cite><blockquote>It sounds like an issue with the client timing out while the zone is loading.  I've spoken with someone in my guild who runs Poets Palace at least once a week and they said they always have to click the mirror twice to get in.So, in the meantime it should be possible to get in, just try again after you timeout.  I'll make sure we have it in the list of things to look into on our end.</blockquote><p>this is happening to me too, I posted my plight over in <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=416500" rel="nofollow" target="_blank">gameplay discussion</a>.</p><p>there is no way to click on the mirror twice, you get hung up at the loading screen..it sits there at 100%. </p>

[Rothgar]

As you may or may not have seen, Zoltaroth checked in a fix for this bug and it will be going out soon.<a href="http://forums.station.sony.com/eq2/posts/list.m?start=0&topic_id=416500#4646927" target="_blank" rel="nofollow">http://forums.station.sony.com/eq2/...=416500#4646927</a>We believe this bug was the cause for hanging up in other zones as well.  Freethinkers Hideout was notorious for people hanging up after reviving.  Hopefully this magical fix will make all your problems go away.  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

[Daysy]

There is no opportunity to try a second time to use the mirror. You click it and get a loading screen, which goes up to 100% and .. just sits there. Although this is the most annoying problem in Poet's Palace, it isn't the only one. The mobs in the pedestal room are "too far away" even when you're standing inside their target ring. While you're fighting, they disappear into the floor or wall so they can't be attacked but can still attack. If you put the figurines on the floor to open a door, they can't be picked up again because they're too far away. Group members can't see it there, but can find it at any random place on the floor. I've no idea whether subsequent floors have similar problems because, despite four attempts, we've been unable to get past the mirror to find out.

[Martrae]

Can I hope this bug is the same one that was sending raid members into separate instances in various raid zones as well? <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

[TSR-TrevorG]

<span class="postbody"><p><b>Poet's Palace</b></p><ul><li>You should no longer get stuck with the message "loading entity resources" in Poet's Palace.</li></ul>Anybody still having issues?</span>

[Aral]

Made it through yesterday 5/2 without a mirror crash, first time since ... I can remember!Looks to be fixed.