SOE Techs: Please tell me this guy is joking?

[Tyndaleon]

I have a CSR ticket in for one of my characters (Tiomeg, level 56 wood elf monk) which got bugged and crashed (and continues to crash anytime I try to log in that character, and only that character, into the game).  For the record, it is Incident Incident: 080411-000164.   Note that it is this character, <u>and <b>*only*</b> this character</u>, that will not log in and crashes on me....basically the game loads and just before the loading processes finish where the loading screen disappears and you see the ingame view, it crashes.  My other characters I can log in and play just fine without any incident.  I've said this several times, and after a couple of rounds with the normal CSR's telling me to try a full file scan, to delete certain files (cache folder, eq2_default.ini, eq2_recent.ini, Everquest2.exe, eq2.ini, and all character-specific ini files pertaining to Tiomeg) with no change to the issue, the ticket was moved up to "Tech Escalation", after it was requested that I send all the necessary files in (DXDiag, MSInfo, etc), which I did....that was on Friday.  I sent another message late yesterday to inquire on the status.  Just a few minutes ago, this is the response I got back:Hi XXXXX,You might want toensure that your sound settings in the game are set to Dolby. If theyare set to EAX when you have an X-Fi sound card, the game willinevitably crash.I hope this helps you. Best regards,Richard M.Technical Support RepresentativeSony Online EntertainmentUh....do wha? <img src="/eq2/images/smilies/385970365b8ed7503b4294502a458efa.gif" border="0" alt="SMILEY" width="15" height="15" />  (1.)  I've been running EAX the entire time I've owned an X-Fi sound card, and never once had a crash caused by it.  Never.  I know some people have/do have occiasional issues, and all of us with X-Fi cards so far as I know get the underwater thumping bug that's still never been fixed, and the weird popping noises when you're in a certain landmark in Darklight Woods.  But I almost never crash except once in a blue moon in terms of just a pure game crash, let alone sound-card induced.  And (2.) and far more importantly, again.....this crash problem is isolated <u>*only* to one character</u>.   This is not a hardware, driver or file-related issue on my end.  Something with a single character in my Station Access menagerie of characters has become bugged or corrupted somehow.   I'm one of the more patient people I know, particularly when it comes to problems like this, and normally have very positive experiences from filing petitions with CS.  But this response above simply dumbfounds me.

[Tyndaleon]

I should also add in:(3.) Even if it were actually true that (paraphrasing the intent of the message here) anyone using EAX with an X-Fi soundcard always crashes, it would seem to me that the correct course of action, given the widespread popularity of Creative products in the audio department, and the fact that there is actual official EAX support for this game by way of a dropdown box with EAX v1-4 in the game settings, would be to: (a.) acknowledge that such a bug existsand(b.) assure the customer that the issue is being researched and worked on by developmentrather than(c.)  Telling the customer to basically pretend the feature isn't actually offered or isn't there and to use something else instead, except in the verbally-stated context of 'until this bug/issue is fixed/resolved'.I mean, seriously, this is like bringing your car into a mechanic because your brakes are malfunctioning, and after having the car inspected, being told "well, you may want to try a different brand of spark plug and see if that helps" even though it's the same brand that came in the car from the factory. <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" width="15" height="15" />

[Permanent]

Do you use any custom UI? I had the issue when I had overflow on a character because of an upgraded UI element.

[TSR-RichardM]

<p>You might want to take a look at this thread from July 2006:</p><p><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=40389" rel="nofollow" target="_blank">http://forums.station.sony.com/eq2/...?topic_id=40389</a>Also, it would help if we had the full msinfo file from you.</p><p>Thanks.Best regards,Richard M.Technical Support RepresentativeSony Online Entertainment</p>

[Tyndaleon]

I'll get another copy to you when I get home from work through the ticket, thanks.   Just curious though, do you have the ability/authority from your end to try and log on the character from your end and see if it crashes with you as well?   It just boggles my mind that I can log on other characters and play at length without incident but this one crashes at the exact same point every single time.

[Tyndaleon]

<cite>Permanent@Permafrost wrote:</cite><blockquote>Do you use any custom UI? I had the issue when I had overflow on a character because of an upgraded UI element. </blockquote>Yes, I use a couple of custom UI elements, but again.....the crash only occurs with one character, at exactly the same point in the loading process after initial login.

[Autenil]

<cite>Tynd@Everfrost wrote:</cite><blockquote><cite>Permanent@Permafrost wrote:</cite><blockquote>Do you use any custom UI? I had the issue when I had overflow on a character because of an upgraded UI element. </blockquote>Yes, I use a couple of custom UI elements, but again.....the crash only occurs with one character, at exactly the same point in the loading process after initial login.</blockquote>Hi Tynd,Another thing that you might try is this:1. Delete any EQ2_crash.log[.old] files in your EQ2 install directory.2. Start up and get the client to crash.3. Verify that an EQ2_crash.log file was created, and post the contents of said file.I might be able to be able to determine why your client is crashing with the contents of that file.

[Tyndaleon]

Here you go Aut, and before I post it, let me also tell you that for whatever reason suddenly today/tonight, when I try to log him in, he's trying to log into a North Qeynos 2 (i.e. 2nd instance).....which is very, very odd.  Maybe on other servers this might happen some, but on Everfrost it's extremely, extremely rare to see one of the town sections multi-instanced. Here's the contents of the crash log:SOEBuild=4799LSOEVersionString=2008/4/10 14:59:41EVERQUEST2 CRASH LOG=============================================== ================================================== =Unhandled exception EXCEPTION_ACCESS_VIOLATION at 0x00A5D922Application was trying to read from 0x00000074    Region Begins At:  0x00000000    Region Ends At:    0x00010000    Region Size Is:    0x00010000 bytes    Memory Protection: PAGE_NOACCESS (00000001)    Memory State:      MEM_FREE    Memory Type:       FreeGame Data:    SOEBuild: SOEBuild=4799L    SOEVersionString: SOEVersionString=2008/4/10 14:59:41    Time at crash: Wed Apr 16 00:26:22 2008    Login Server: none    Performance: 7    Game Uptime: 207 seconds    Game Was Shutting Down: false    Position last frame: 364.87, -14.99, -63.10    Zone name: qey_north    Time in Zone: 27 seconds    Previous Zone name: GameScene::ZR_NETWORKED_ZONE_CHANGEThread Data:    Primary Thread Id: 4244    Current Thread Id: 4244    Current Thread Priority: 0Memory:    Load:           47%    Total physical: 3488657408    Free  physical: 1815408640    Total pagefile: 4294967295    Free  pagefile: 4294967295    Total virtual:  3221094400    Free  virtual:  2287099904Memory Manager:    Allocations:                  232507    Bytes Allocated:              552603600    Max Allocations:              232511    Max Bytes Allocated:          553068672    System Memory Allocated (MB): 532    Limit:                        2495    Number of Allocate Calls:     506946    Number of Free Calls:         274439Registers:           EAX 0x0012B040           EBX 0x00000001           ECX 0xFFFFFFFE           EDX 0x21529590           ESI 0x00000000           EDI 0x000001F1            GS 0x00000000            FS 0x0000003B            ES 0x00000023            DS 0x00000023           EBP 0x00000000           ESP 0x0012AFD8           EIP 0x00A5D922         FLAGS 0x00010202            CS 0x0000001B            SS 0x00000023FPU Registers:            CW 0xFFFF027F            SW 0xFFFF4032            TW 0xFFFFFFFFFPU Rounding Mode: NearestCall Stack:Frame   0:     Invalid stack frame: Can't be readEnd of Call Stack

[Tyndaleon]

Stack Scan:    0x0012AFD8: 0x00000006    0x0012AFDC: 0x21529590, in ????????    0x0012AFE0: 0x12717C70, in ????????    0x0012AFE4: 0x12717C70, in ????????    0x0012AFE8: 0x12717C80, in ????????    0x0012AFEC: 0x00D37D28, in C:Program FilesSonyEverQuest IIEverQuest2.exe    0x0012AFF0: 0x215297B4, in ????????    0x0012AFF4: 0x00000027    0x0012AFF8: 0x21529590, in ????????    0x0012AFFC: 0x00000006    0x0012B000: 0x00000000    0x0012B004: 0x0012B040, in ????????    0x0012B008: 0x00CEF580, in C:Program FilesSonyEverQuest IIEverQuest2.exe    0x0012B00C: 0xFFFFFFFF, in C:Program FilesSonyEverQuest IIEverQuest2.exe    0x0012B010: 0x00618087, in C:Program FilesSonyEverQuest IIEverQuest2.exe    0x0012B014: 0x00000001    0x0012B018: 0x2BA0E940, in ????????    0x0012B01C: 0x2B9EE924, in ????????    0x0012B020: 0x10D0E640, in ????????    0x0012B024: 0x00000000    0x0012B028: 0x2DCB05E0, in ????????    0x0012B02C: 0x006166F1, in C:Program FilesSonyEverQuest IIEverQuest2.exe    0x0012B030: 0x10D0E640, in ????????    0x0012B034: 0x2DCB05E0, in ????????    0x0012B038: 0x2DCB05E9, in ????????    0x0012B03C: 0x2DCB05EC, in ????????    0x0012B040: 0x0012B098, in ????????    0x0012B044: 0x00CAE038, in C:Program FilesSonyEverQuest IIEverQuest2.exe    0x0012B048: 0xFFFFFFFF, in C:Program FilesSonyEverQuest IIEverQuest2.exe    0x0012B04C: 0x00497CE0, in C:Program FilesSonyEverQuest IIEverQuest2.exe    0x0012B050: 0x09E50840, in ????????    0x0012B054: 0x00000000    0x0012B058: 0x10D0EBD0, in ????????    0x0012B05C: 0x2B9EE920, in ????????    0x0012B060: 0x0012B83C, in ????????    0x0012B064: 0x01962218, in ????????    0x0012B068: 0x2DE16330, in ????????    0x0012B06C: 0x2DE2392C, in ????????    0x0012B070: 0x2DE2392C, in ????????    0x0012B074: 0x00005FB2    0x0012B078: 0x0012B0A4, in ????????    0x0012B07C: 0x009ACDC1, in C:Program FilesSonyEverQuest IIEverQuest2.exe    0x0012B080: 0x2BA0E92A, in ????????    0x0012B084: 0x00000001    0x0012B088: 0x00000001    0x0012B08C: 0x2B9EE920, in ????????    0x0012B090: 0x00FBB5D0, in C:Program FilesSonyEverQuest IIEverQuest2.exe    0x0012B094: 0x01962218, in ????????    0x0012B098: 0x0012B82C, in ????????    0x0012B09C: 0x00C94340, in C:Program FilesSonyEverQuest IIEverQuest2.exe    0x0012B0A0: 0x00000002    0x0012B0A4: 0x004C3EF8, in C:Program FilesSonyEverQuest IIEverQuest2.exe    0x0012B0A8: 0x00005FB2    0x0012B0AC: 0x0A057D80, in ????????    0x0012B0B0: 0x2B9EE920, in ????????    0x0012B0B4: 0x00F160E8, in C:Program FilesSonyEverQuest IIEverQuest2.exe    0x0012B0B8: 0x0012003F, in ????????    0x0012B0BC: 0x0012B83C, in ????????    0x0012B0C0: 0x0042D7C1, in C:Program FilesSonyEverQuest IIEverQuest2.exe    0x0012B0C4: 0x2B9EE920, in ????????    0x0012B0C8: 0x1AB01948, in ????????    0x0012B0CC: 0x1AB01720, in ????????    0x0012B0D0: 0x01FB4B50, in ????????    0x0012B0D4: 0x0A3E0A3F, in ????????    0x0012B0D8: 0x2B9EE920, in ????????    0x0012B0DC: 0x0A3F0A40, in ????????    0x0012B0E0: 0x0A400A41, in ????????    0x0012B0E4: 0x0A420A3D, in ????????    0x0012B0E8: 0x0A3B0A3F, in ????????    0x0012B0EC: 0x0007710C, in ????????    0x0012B0F0: 0x0A430A3B, in ????????    0x0012B0F4: 0x0A390A42, in ????????    0x0012B0F8: 0x0A3B0A43, in ????????    0x0012B0FC: 0x0A440A39, in ????????    0x0012B100: 0x0A370A43, in ????????    0x0012B104: 0x0A390A44, in ????????    0x0012B108: 0x0A450A37, in ????????    0x0012B10C: 0x0A3C0A44, in ????????    0x0012B110: 0x0A460A3E, in ????????    0x0012B114: 0x0A460A3C, in ????????    0x0012B118: 0x0A3A0A47, in ????????    0x0012B11C: 0x0A470A3C, in ????????    0x0012B120: 0x0A470A3A, in ????????    0x0012B124: 0x0A380A48, in ????????    0x0012B128: 0x0A480A3A, in ????????    0x0012B12C: 0x0A480A38, in ????????    0x0012B130: 0x0A360A49, in ????????    0x0012B134: 0x0A490A38, in ????????    0x0012B138: 0x0A360A35, in ????????    0x0012B13C: 0x0A350A49, in ????????    0x0012B140: 0x0A4A0A49, in ????????    0x0012B144: 0x0A350A33, in ????????    0x0012B148: 0x0A480A4A, in ????????    0x0012B14C: 0x00D94810, in C:Program FilesSonyEverQuest IIEverQuest2.exe    0x0012B150: 0x0012B155, in ????????    0x0012B154: 0x0A330000, in ????????    0x0012B158: 0xF160E84C, in ????????    0x0012B15C: 0x005FBA00, in C:Program FilesSonyEverQuest IIEverQuest2.exe    0x0012B160: 0x005FBA00, in C:Program FilesSonyEverQuest IIEverQuest2.exe    0x0012B164: 0x005FBA00, in C:Program FilesSonyEverQuest IIEverQuest2.exe    0x0012B168: 0x00000000    0x0012B16C: 0x0A4A0A00, in ????????    0x0012B170: 0x0A4E0A4B, in ????????    0x0012B174: 0x0A4F0A4B, in ????????    0x0012B178: 0x0A480A4E, in ????????    0x0012B17C: 0x0A4B0A4F, in ????????    0x0012B180: 0x0A500A48, in ????????    0x0012B184: 0x0A470A4F, in ????????    0x0012B188: 0x0A480A50, in ????????    0x0012B18C: 0x0A510A47, in ????????    0x0012B190: 0x0A460A50, in ????????    0x0012B194: 0x0A470A51, in ????????    0x0012B198: 0x0A520A46, in ????????    0x0012B19C: 0x0A460A51, in ????????    0x0012B1A0: 0x0A520A53, in ????????    0x0012B1A4: 0x0A530A3E, in ????????    0x0012B1A8: 0x0A3E0A46, in ????????    0x0012B1AC: 0x0A530A54, in ????????    0x0012B1B0: 0x0A400A3E, in ????????    0x0012B1B4: 0x0A400A54, in ????????    0x0012B1B8: 0x0A540A55, in ????????    0x0012B1BC: 0x0A560A40, in ????????    0x0012B1C0: 0x0A400A55, in ????????    0x0012B1C4: 0x0A560A41, in ????????    0x0012B1C8: 0x0A570A41, in ????????    0x0012B1CC: 0x0A410A56, in ????????    0x0012B1D0: 0x0A570A58, in ????????    0x0012B1D4: 0x0A4F0A4E, in ????????    0x0012B1D8: 0x0A4C0A50, in ????????    0x0012B1DC: 0x0A590A5A, in ????????    0x0012B1E0: 0x0A4D0A4C, in ????????    0x0012B1E4: 0x0A4D0A5A, in ????????    0x0012B1E8: 0x0A5A0A5B, in ????????    0x0012B1EC: 0x0A4E0A4D, in ????????    0x0012B1F0: 0x0A4E0A5B, in ????????    0x0012B1F4: 0x0A5B0A5C, in ????????    0x0012B1F8: 0x0A500A4E, in ????????    0x0012B1FC: 0x0A500A5C, in ????????    0x0012B200: 0x0A5C0A51, in ????????    0x0012B204: 0x0A5D0A51, in ????????    0x0012B208: 0x0A510A5C, in ????????    0x0012B20C: 0x0A5D0A52, in ????????    0x0012B210: 0x0A5C0A5B, in ????????    0x0012B214: 0x0A550A5D, in ????????    0x0012B218: 0x0A5E0A5F, in ????????    0x0012B21C: 0x0A550A54, in ????????    0x0012B220: 0x0A540A5E, in ????????    0x0012B224: 0x0A600A5E, in ????????    0x0012B228: 0x0A540A53, in ????????    0x0012B22C: 0x0A530A60, in ????????    0x0012B230: 0x0A610A60, in ????????    0x0012B234: 0x0A530A52, in ????????    0x0012B238: 0x0A520A61, in ????????    0x0012B23C: 0x0A620A61, in ????????    0x0012B240: 0x0A620A52, in ????????    0x0012B244: 0x0A520A63, in ????????    0x0012B248: 0x0A5D0A63, in ????????    0x0012B24C: 0x0A630A5D, in ????????    0x0012B250: 0x0A5B0A64, in ????????    0x0012B254: 0x0A640A5D, in ????????    0x0012B258: 0x0A640A5B, in ????????    0x0012B25C: 0x0A5A0A65, in ????????    0x0012B260: 0x0A650A5B, in ????????    0x0012B264: 0x0A650A5A, in ????????    0x0012B268: 0x0A590A66, in ????????    0x0012B26C: 0x0A660A5A, in ????????    0x0012B270: 0x0A660A59, in ????????    0x0012B274: 0x0A340A67, in ????????    0x0012B278: 0x0A670A59, in ????????    0x0012B27C: 0x0A4C0A34, in ????????    0x0012B280: 0x0A660A59, in ????????    0x0012B284: 0x0A670A68, in ????????    0x0012B288: 0x0A6A0A44, in ????????    0x0012B28C: 0x0A430A69, in ????????    0x0012B290: 0x0A690A44, in ????????    0x0012B294: 0x0A690A43, in ????????    0x0012B298: 0x0A420A6B, in ????????    0x0012B29C: 0x0A6B0A43, in ????????    0x0012B2A0: 0x0A6B0A42, in ????????    0x0012B2A4: 0x0A3F0A6C, in ????????    0x0012B2A8: 0x0A6C0A42, in ????????    0x0012B2AC: 0x0A6C0A3F, in ????????    0x0012B2B0: 0x0A3F0A6D, in ????????    0x0012B2B4: 0x0A410A6D, in ????????    0x0012B2B8: 0x0A6D0A41, in ????????    0x0012B2BC: 0x0A410A6E, in ????????    0x0012B2C0: 0x0A580A6E, in ????????    0x0012B2C4: 0x0A6E0A58, in ????????    0x0012B2C8: 0x0A580A6F, in ????????    0x0012B2CC: 0x0A700A6F, in ????????    0x0012B2D0: 0x0A580A57, in ????????    0x0012B2D4: 0x0A570A70, in ????????    0x0012B2D8: 0x0A710A70, in ????????    0x0012B2DC: 0x0A710A57, in ????????    0x0012B2E0: 0x0A560A72, in ????????    0x0012B2E4: 0x0A720A57, in ????????    0x0012B2E8: 0x0A720A56, in ????????    0x0012B2EC: 0x0A550A5F, in ????????    0x0012B2F0: 0x0A5F0A56, in ????????    0x0012B2F4: 0x0A730A6A, in ????????    0x0012B2F8: 0x0A6A0A74, in ????????    0x0012B2FC: 0x0A750A74, in ????????    0x0012B300: 0x0A6A0A69, in ????????    0x0012B304: 0x0A690A75, in ????????    0x0012B308: 0x0A760A75, in ????????    0x0012B30C: 0x0A760A69, in ????????    0x0012B310: 0x0A6B0A6B, in ????????    0x0012B314: 0x0A770A76, in ????????    0x0012B318: 0x0A770A6B, in ????????    0x0012B31C: 0x0A6C0A6C, in ????????    0x0012B320: 0x0A780A77, in ????????    0x0012B324: 0x0A780A6C, in ????????    0x0012B328: 0x0A6D0A6D, in ????????    0x0012B32C: 0x0A790A78, in ????????    0x0012B330: 0x0A790A6D, in ????????    0x0012B334: 0x0A6E0A6E, in ????????    0x0012B338: 0x0A7A0A79, in ????????    0x0012B33C: 0x0A7A0A6E, in ????????    0x0012B340: 0x0A790A6F, in ????????    0x0012B344: 0x0A7A0A7B, in ????????    0x0012B348: 0x0A7C0A75, in ????????    0x0012B34C: 0x0A770A76, in ????????    0x0012B350: 0x0A780A7D, in ????????    0x0012B354: 0x0A7D0A78, in ????????    0x0012B358: 0x0A780A7E, in ????????    0x0012B35C: 0x0A790A7E, in ????????    0x0012B360: 0x0A7E0A79, in ????????    0x0012B364: 0x0A790A7F, in ????????    0x0012B368: 0x0A7B0A7F, in ????????    0x0012B36C: 0x0A800A7E, in ????????    0x0012B370: 0x0A740A7F, in ????????    0x0012B374: 0x0A750A81, in ????????    0x0012B378: 0x0A810A75, in ????????    0x0012B37C: 0x0A7C0A7C, in ????????    0x0012B380: 0x0A820A81, in ????????    0x0012B384: 0x0A820A7C, in ????????    0x0012B388: 0x0A760A83, in ????????    0x0012B38C: 0x0A830A7C, in ????????    0x0012B390: 0x0A830A76, in ????????    0x0012B394: 0x0A760A84, in ????????    0x0012B398: 0x0A770A84, in ????????    0x0012B39C: 0x0A840A77, in ????????    0x0012B3A0: 0x0A7D0A7D, in ????????    0x0012B3A4: 0x0A850A84, in ????????    0x0012B3A8: 0x0A850A7D, in ????????    0x0012B3AC: 0x0A7E0A7E, in ????????    0x0012B3B0: 0x0A860A85, in ????????    0x0012B3B4: 0x0A860A7E, in ????????    0x0012B3B8: 0x0A800A80, in ????????    0x0012B3BC: 0x0A870A86, in ????????    0x0012B3C0: 0x0A850A83, in ????????    0x0012B3C4: 0x0A820A84, in ????????    0x0012B3C8: 0x0A830A88, in ????????    0x0012B3CC: 0x0A880A83, in ????????    0x0012B3D0: 0x0A830A89, in ????????    0x0012B3D4: 0x0A8A0A89, in ????????End of Stack ScanCopy of platformstats.txtEND OF LOG

[Autenil]

Tynd:It looks like the callstack is messed up, but from reading the stack scan, my best guess would be that you have a custom Inventory window (could be replacement for the inventory window or another window called 'inventory') that doesn't have overflow text (if you're a UI modder, that's "GeneralPage.Overflow Text").  That character has items in overflow apparently.My suggestion would be to use the default UI, log the character in and remove the items from overflow, and then go back to using your custom UI.  Or you could fix the custom UI by adding overflow text <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY:)" />I've made a code change, but it probably won't go out until the next game update.<span style="font-size: xx-small;">I don't even see the code... all I see are blond, brunette, redhead...</span>

[DrMod]

<cite></cite><blockquote><span style="font-size: xx-small;">I don't even see the code... all I see are blond, brunette, redhead...</span></blockquote>Haha, nice reference <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

[Dragowulf]

<cite>Autenil wrote:</cite><blockquote>Tynd:It looks like the callstack is messed up, but from reading the stack scan, my best guess would be that you have a custom Inventory window (could be replacement for the inventory window or another window called 'inventory'<img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /> that doesn't have overflow text (if you're a UI modder, that's "GeneralPage.Overflow Text&quot<img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />.  That character has items in overflow apparently.My suggestion would be to use the default UI, log the character in and remove the items from overflow, and then go back to using your custom UI.  Or you could fix the custom UI by adding overflow text <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />" />I've made a code change, but it probably won't go out until the next game update.<span style="font-size: xx-small;">I don't even see the code... all I see are blond, brunette, redhead...</span></blockquote>Now that I remember, my older version of <a href="http://www.eq2interface.com/downloads/info3927-DragowulfUIAdvanced6-WayInventoryDressingRoomGU43PARTIofII.html" rel="nofollow" target="_blank">my inventory mod</a> did that (but my newer version fixed it).  So <i>if you're using my older version</i> I suggest that Tynd should do what Autenil just said, and then re-download my never version.That is...if you're using my Inventory mod.drago.

[Tyndaleon]

<cite>Autenil wrote:</cite><blockquote>Tynd:It looks like the callstack is messed up, but from reading the stack scan, my best guess would be that you have a custom Inventory window (could be replacement for the inventory window or another window called 'inventory'<img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /> that doesn't have overflow text (if you're a UI modder, that's "GeneralPage.Overflow Text&quot<img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />.  <b>That character has items in overflow apparently.</b></blockquote>That last part would be consistent with what actually triggered the crash then.....this happened after I turned in about 47-48 completed collections I'd saved up for after I hit 100 AP's.  I checked my inventory slots before I turned them in and could have sworn I had more than enough open slots to hold everything, but I guess I miscounted. *g*   Thanks a ton for your help, I'll just delete the custom inventory mod from my UI folder to log him in and take care of this and then replace after the fact.  I don't use any of the full UI suites because I hate them, but I use several custom UI components and the inventory window is certainly one of them. <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" width="15" height="15" />

[Tyndaleon]

<cite>Dragowulf2 wrote:</cite><blockquote><cite>Autenil wrote:</cite><blockquote>Tynd:It looks like the callstack is messed up, but from reading the stack scan, my best guess would be that you have a custom Inventory window (could be replacement for the inventory window or another window called 'inventory'<img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY<img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />" /> that doesn't have overflow text (if you're a UI modder, that's "GeneralPage.Overflow Text"<img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY<img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />" />.  That character has items in overflow apparently.My suggestion would be to use the default UI, log the character in and remove the items from overflow, and then go back to using your custom UI.  Or you could fix the custom UI by adding overflow text <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img mce_tsrc=" />" />I've made a code change, but it probably won't go out until the next game update.<span style="font-size: xx-small;">I don't even see the code... all I see are blond, brunette, redhead...</span></blockquote>Now that I remember, my older version of <a rel="nofollow" href="http://www.eq2interface.com/downloads/info3927-DragowulfUIAdvanced6-WayInventoryDressingRoomGU43PARTIofII.html" target="_blank">my inventory mod</a> did that (but my newer version fixed it).  So <i>if you're using my older version</i> I suggest that Tynd should do what Autenil just said, and then re-download my never version.That is...if you're using my Inventory mod.drago.</blockquote>Actually Drag, I'm already using your newest version, the "Part 1" version.....just FYI.  So this happened with that mod.

[kelesia]

Not to be rude, but why didn't a GM move the character to a GM account, log it in and move the items out of inventory themselves?  Seems like a 10 minute fix to what ended up being a lot of frustration on everyone's end.  I've noticed that SOE CS is very hit or miss about such things.  I had an issue after a server transfer where every single time I zoned my quiver would goto overflow.  I went round and round with a gm till I forced them to delete the darn thing and recreate it on my character. It just seems like basic common sense to me.  As a player I don't care what the problem is, or why it's happening I just want it to not happen anymore.

[Tyndaleon]

<cite>Inzilbeth@Antonia Bayle wrote:</cite><blockquote>Not to be rude, but why didn't a GM move the character to a GM account, log it in and move the items out of inventory themselves?  Seems like a 10 minute fix to what ended up being a lot of frustration on everyone's end.  I've noticed that SOE CS is very hit or miss about such things.  I had an issue after a server transfer where every single time I zoned my quiver would goto overflow.  I went round and round with a gm till I forced them to delete the darn thing and recreate it on my character. It just seems like basic common sense to me.  As a player I don't care what the problem is, or why it's happening I just want it to not happen anymore.</blockquote>As the person affected in this case, this doesn't bother me at all.....I don't mind at all fixing the problem especially if it's something on my end or related to something on my end (which it turns out it probably is).  I just had no way of determining from my end what the problem was based on the fact I could play my other characters without issue, and I believe I got the assistance I needed (I can't verify 100% until I get home from work, but based on what Autenil said and what happened before the initial crash, it makes total sense).  So if it does indeed resolve the issue, I'm completely satisfied.  Furthermore, arbitrarily removing the items from overflow would have to assume what the customer wanted done with them, or otherwise make room in current inventory somehow by getting rid of other items, etc.  I completely understand why an MMO company wouldn't want their CSR's/techs going to such a length for risk of major complaints or unhappiness with how such items/issues were dealt with.  That's not something that should be left in their hands or to their discretion and a line that simply shouldn't be crossed IMO.My only issue with anything in the process here as noted in the original post I made was something completely out of left field being suggested as possibly being the culprit that (a.) could not possibly have been part of the issue at hand given the problem was isolated to only one character rather than all characters/experiences with the client as a whole, and (b.) is actually a built-in feature of the game, and yet being told by a tech that using such feature would "inevitably" (or stated another way, unavoidably) crash the client.  Especially when that feature has never caused a crash problem before. 

[Dragowulf]

<cite>Tynd@Everfrost wrote:</cite><blockquote><cite>Dragowulf2 wrote:</cite><blockquote><cite>Autenil wrote:</cite><blockquote>Tynd:It looks like the callstack is messed up, but from reading the stack scan, my best guess would be that you have a custom Inventory window (could be replacement for the inventory window or another window called 'inventory'<img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY<img mce_tsrc=" />" /> that doesn't have overflow text (if you're a UI modder, that's "GeneralPage.Overflow Text"<img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY<img mce_tsrc=" />" />.  That character has items in overflow apparently.My suggestion would be to use the default UI, log the character in and remove the items from overflow, and then go back to using your custom UI.  Or you could fix the custom UI by adding overflow text <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img mce_tsrc=" />" />I've made a code change, but it probably won't go out until the next game update.<span style="font-size: xx-small;">I don't even see the code... all I see are blond, brunette, redhead...</span></blockquote>Now that I remember, my older version of <a rel="nofollow" href="http://www.eq2interface.com/downloads/info3927-DragowulfUIAdvanced6-WayInventoryDressingRoomGU43PARTIofII.html" target="_blank">my inventory mod</a> did that (but my newer version fixed it).  So <i>if you're using my older version</i> I suggest that Tynd should do what Autenil just said, and then re-download my never version.That is...if you're using my Inventory mod.drago.</blockquote>Actually Drag, I'm already using your newest version, the "Part 1" version.....just FYI.  So this happened with that mod.</blockquote>Which version are you using?I fixed this in my last update and I have not had 1 problem with my inventory window when it came to the overflow (and I overflow all the time).

[Tyndaleon]

<cite>Dragowulf2 wrote:</cite><blockquote><cite>Tynd@Everfrost wrote:</cite><blockquote><cite>Dragowulf2 wrote:</cite><blockquote><cite></cite>Now that I remember, my older version of <a rel="nofollow" href="http://www.eq2interface.com/downloads/info3927-DragowulfUIAdvanced6-WayInventoryDressingRoomGU43PARTIofII.html" target="_blank">my inventory mod</a> did that (but my newer version fixed it).  So <i>if you're using my older version</i> I suggest that Tynd should do what Autenil just said, and then re-download my never version.That is...if you're using my Inventory mod.drago.</blockquote>Actually Drag, I'm already using your newest version, the "Part 1" version.....just FYI.  So this happened with that mod.</blockquote>Which version are you using?I fixed this in my last update and I have not had 1 problem with my inventory window when it came to the overflow (and I overflow all the time).</blockquote>Ah I see now, you released a 2nd version of the "Part 1", I missed that somehow.  I updated to it, thanks.  Sent you a PM earlier too inquiring about the 2nd half of the rebuild though, I want my stat strip back! *g*

[Dragowulf]

<cite>Tynd@Everfrost wrote:</cite><blockquote><cite>Dragowulf2 wrote:</cite><blockquote><cite>Tynd@Everfrost wrote:</cite><blockquote><cite>Dragowulf2 wrote:</cite><blockquote><cite></cite>Now that I remember, my older version of <a rel="nofollow" href="http://www.eq2interface.com/downloads/info3927-DragowulfUIAdvanced6-WayInventoryDressingRoomGU43PARTIofII.html" target="_blank">my inventory mod</a> did that (but my newer version fixed it).  So <i>if you're using my older version</i> I suggest that Tynd should do what Autenil just said, and then re-download my never version.That is...if you're using my Inventory mod.drago.</blockquote>Actually Drag, I'm already using your newest version, the "Part 1" version.....just FYI.  So this happened with that mod.</blockquote>Which version are you using?I fixed this in my last update and I have not had 1 problem with my inventory window when it came to the overflow (and I overflow all the time).</blockquote>Ah I see now, you released a 2nd version of the "Part 1", I missed that somehow.  I updated to it, thanks.  Sent you a PM earlier too inquiring about the 2nd half of the rebuild though, I want my stat strip back! *g*</blockquote>lol yeah.  Looks like it's solved.  Thank Autenil, he's the one who made me say something.The next build is on its way, but I have so many other mods to maintain as well as my current projects underway.  When I re-release the stat strip is pretty much going to be like the ProfitUI Bottombar, but it's going to have subclass detection,etc.lol here it was: <span style="font-family: Courier New;"><span style="font-size: xx-small;"><b><span style="color: Red;"><u>Bug Fixes:</u></span></b> </span></span><ul><li><span style="font-family: Courier New;"><span style="font-size: xx-small;"><span style="color: DarkRed;">The Overflow Text bug that caused the Everquest II client to crash should be fixed</span></span></span></li></ul>

[Ramius613]

<p>My roomate and I had this problem happen to us on Saturday.  I went to switch to and alt, and he was zoning into a raid zone at approximately the same time.  It crashed us both to Char Select.  When we tried to log in those characters, it would not load, just back to Char Select.  We could load up any of our other characters just fine.  After talking to some guildmates on Vent, one had suggested that we log out for about half an hour.  This worked just fine, unfortunately, my roomate missed about half a raid.</p>