login prblems since april 7 2008 [Archive] - EQ2 Forum Archive @ EQ2Wire

noggie12

04-09-2008, 06:44 PM

so, i try to login in, and it lets me login to the updater but when i hit the PLAY button... it tries to load and i get a "login rejected" message or a "trying login server #1", havent been able to actually play since the 7th... what to do what to do? <img src="http://forums.station.sony.com/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" width="15" height="15" />

AikonHalcy

04-10-2008, 12:10 AM

Ah ha! Someone with the same problem as me!!!No idea what to do, I'm still stuck.

Grunis

04-10-2008, 07:16 AM

yup me too hit the play button and aither get the message lost connection to login or it freezes at trying login server #1. The game is no longer playable for me at this point.

SummerBug

04-10-2008, 08:29 AM

me too.....................

Elorah

04-10-2008, 10:17 AM

Perhaps posting a tracert as suggested in <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=353617" rel="nofollow" target="_blank"> *** Read before posting ***</a> when there is a connection issue involved would be a good place to start....

AikonHalcy

04-10-2008, 10:29 AM

<cite>Elorah wrote:</cite><blockquote>Perhaps posting a tracert as suggested in <a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=353617" target="_blank">*** Read before posting ***</a> when there is a connection issue involved would be a good place to start....</blockquote>Did that. I sent that info 3 times to SOE customer service.Not much of a computer person, but I think I was connecting to the servers fine through the command prompt thing (nothing timed out and I got a responce everytime). My guess is that it's on SOE's end, because I haven't changed a thing on my computer. Maybe some automatic updates for Windows, but I removed the most recent ones and tried to connect and still nothing.Still the same "Loading into zone server" or "Trying login server #1" and not moving before it jumps to "Login rejected. Invalid username/password.."

Elorah

04-10-2008, 11:13 AM

<cite>Kade@Blackburrow wrote:</cite><blockquote><cite>Elorah wrote:</cite><blockquote>Perhaps posting a tracert as suggested in <a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=353617" target="_blank">*** Read before posting ***</a> when there is a connection issue involved would be a good place to start....</blockquote>Did that. I sent that info 3 times to SOE customer service.Not much of a computer person, but I think I was connecting to the servers fine through the command prompt thing (nothing timed out and I got a responce everytime). My guess is that it's on SOE's end, because I haven't changed a thing on my computer. Maybe some automatic updates for Windows, but I removed the most recent ones and tried to connect and still nothing.Still the same "Loading into zone server" or "Trying login server #1" and not moving before it jumps to "Login rejected. Invalid username/password.."</blockquote>I know the feeling. I am getting more help from other players then the Tech Devs... *sniffles* You have looked into your Firewall and AV program by any chance? I used to be heavy on the LoTRO forums and for some odd reason, ports and exceptions had to be added every big update... We had an update on the 8th... I know that this is not LotRO... but something to look into I suppose... Settings can change oddly sometimes.

Wingrider01

04-10-2008, 11:17 AM

<cite>Kade@Blackburrow wrote:</cite><blockquote><cite>Elorah wrote:</cite><blockquote>Perhaps posting a tracert as suggested in <a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=353617" target="_blank">*** Read before posting ***</a> when there is a connection issue involved would be a good place to start....</blockquote>Did that. I sent that info 3 times to SOE customer service.Not much of a computer person, but I think I was connecting to the servers fine through the command prompt thing (nothing timed out and I got a responce everytime). My guess is that it's on SOE's end, because I haven't changed a thing on my computer. Maybe some automatic updates for Windows, but I removed the most recent ones and tried to connect and still nothing.Still the same "Loading into zone server" or "Trying login server #1" and not moving before it jumps to "Login rejected. Invalid username/password.."</blockquote>Are you usuing a software firewall? If so you may have to remove the 2 everquest2 executables from the authorization list and readd them. The applications where patched and the checksum of the program changed, so your software firewall/AV is assuming the executable is infected and blocking access to the net to it

Elorah

04-10-2008, 11:22 AM

<cite>Wingrider01 wrote:</cite><blockquote><cite>Kade@Blackburrow wrote:</cite><blockquote><cite>Elorah wrote:</cite><blockquote>Perhaps posting a tracert as suggested in <a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=353617" target="_blank">*** Read before posting ***</a> when there is a connection issue involved would be a good place to start....</blockquote>Did that. I sent that info 3 times to SOE customer service.Not much of a computer person, but I think I was connecting to the servers fine through the command prompt thing (nothing timed out and I got a responce everytime). My guess is that it's on SOE's end, because I haven't changed a thing on my computer. Maybe some automatic updates for Windows, but I removed the most recent ones and tried to connect and still nothing.Still the same "Loading into zone server" or "Trying login server #1" and not moving before it jumps to "Login rejected. Invalid username/password.."</blockquote>Are you usuing a software firewall? If so you may have to remove the 2 everquest2 executables from the authorization list and readd them. The applications where patched and the checksum of the program changed, so your software firewall/AV is assuming the executable is infected and blocking access to the net to it</blockquote>OOOH. You mean that I may have been right... It is possible that he needs to add the exceptions again? Holy cow... I am learning! This could be a bad thing..... lol

AikonHalcy

04-10-2008, 12:41 PM

<cite>Wingrider01 wrote:</cite><blockquote><cite>Kade@Blackburrow wrote:</cite><blockquote><cite>Elorah wrote:</cite><blockquote>Perhaps posting a tracert as suggested in <a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=353617" target="_blank">*** Read before posting ***</a> when there is a connection issue involved would be a good place to start....</blockquote>Did that. I sent that info 3 times to SOE customer service.Not much of a computer person, but I think I was connecting to the servers fine through the command prompt thing (nothing timed out and I got a responce everytime). My guess is that it's on SOE's end, because I haven't changed a thing on my computer. Maybe some automatic updates for Windows, but I removed the most recent ones and tried to connect and still nothing.Still the same "Loading into zone server" or "Trying login server #1" and not moving before it jumps to "Login rejected. Invalid username/password.."</blockquote>Are you usuing a software firewall? If so you may have to remove the 2 everquest2 executables from the authorization list and readd them. The applications where patched and the checksum of the program changed, so your software firewall/AV is assuming the executable is infected and blocking access to the net to it</blockquote>Yes, using a firewall. I removed everything I saw Everquest 2, which included EQ2 Launcher and EQ2 Client Application, and then I re-added them when the pop up came up for their "Allow" or "Block."I thought for a second that it might have worked, but got stuck at "Loading zone server" again.Edit: This problem began occuring the night before the patch on Tuesday morning, so I'm not entirely sure if it may actually be the Game Update causing the problem. It could be, but this problem started occuring for me on Monday [4-7-2008] night.

Elorah

04-10-2008, 12:43 PM

Servers just came back up.. is it possible that you tried it while it was still down? *crosses fingers* the serevrs were locked for a while...

AikonHalcy

04-10-2008, 01:05 PM

Well, I just tried logging in a few times... and now I'm only getting stuck at "Loading into zone server" before getting the pop up "Login rejected. Invalid username or password."So, it looks like I may be actually connecting to the Login server now, but not able to connect to the "zone server."Edit: Scratch. Also getting stuck at "Trying login server #1" again.

Wingrider01

04-10-2008, 01:59 PM

<cite>Kade@Blackburrow wrote:</cite><blockquote>Well, I just tried logging in a few times... and now I'm only getting stuck at "Loading into zone server" before getting the pop up "Login rejected. Invalid username or password."So, it looks like I may be actually connecting to the Login server now, but not able to connect to the "zone server."Edit: Scratch. Also getting stuck at "Trying login server #1" again.</blockquote>fromt eh stickied thread on what to postNote: These steps are for Windows 2000 and XP. Steps to generate this information for Windows Vista, 98, and ME are below.To generate your Trace information:<ol><li>Click on the START menu, select RUN and type in CMD and select OK. </li><li>When the "DOS" (black window with grey text) box opens up, type in the following commands exactly as they are shown and press the ENTER key after each line:</li></ol><ul><li>ipconfig /all >> c:eq2info.txt </li><li>tracert guk.everquest2.com >> c:eq2info.txt </li><li>tracert befallen.everquest2.com >> c:eq2info.txt </li><li>tracert valor.everquest2.com >> c:eq2info.txt </li><li>exit</li></ul>Be advised that each of these commands will take a few moments to complete, so please wait for the prompt before typing the next command.Finally, upon completion of these commands, you will find a file labeled "eq2info.txt " on the root level of your C: drive. You can use the Find command from the Start menu to locate it. Open the file using notepad/wordpad and paste the contents to the appropriate thread.

AikonHalcy

04-10-2008, 02:44 PM

I did that stuff already, but here it is again.<hr />Windows IP Configuration Host Name . . . . . . . . . . . . : your-4dacd0ea75 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : homeEthernet adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Wireless LAN PCI 802.11 b/g adapter WN5301A Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XXEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : home Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection Physical Address. . . . . . . . . : XX-XX-XX-XX-XX Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : XXX.XXX.X.X Subnet Mask . . . . . . . . . . . : XXX.XXX.X.X Default Gateway . . . . . . . . . : XXX.XXX.X.X DHCP Server . . . . . . . . . . . : XXX.XXX.X.X DNS Servers . . . . . . . . . . . : XXX.XXX.X.X Lease Obtained. . . . . . . . . . : Tuesday, April 08, 2008 9:42:07 PM Lease Expires . . . . . . . . . . : Wednesday, April 09, 2008 9:42:07 PMTracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1] 2 6 ms 7 ms 7 ms 72.77.233.1 3 6 ms 7 ms 7 ms 130.81.60.96 4 19 ms 19 ms 19 ms so-7-3-0-0.BB-RTR1.ATL01.verizon-gni.net [130.81.19.30] 5 23 ms 22 ms 22 ms 0.so-6-0-0.BR2.ATL4.ALTER.NET [152.63.81.145] 6 23 ms 21 ms 22 ms so-7-1-1.edge2.Atlanta2.Level3.net [4.68.63.97] 7 21 ms 22 ms 22 ms ae-1-51.bbr1.Atlanta1.Level3.net [4.68.103.1] 8 * * 73 ms as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149] 9 82 ms 82 ms 79 ms so-10-0.hsa1.SanDiego1.Level3.net [4.68.113.38] 10 78 ms 76 ms 194 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 11 78 ms 74 ms 77 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 12 78 ms 77 ms 77 ms sdkeq2-05-01.everquest2.com [199.108.12.161] Trace complete.Tracing route to sdkeq2-02-01.everquest2.com [199.108.12.65]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1] 2 7 ms 7 ms 8 ms 72.77.233.1 3 7 ms 7 ms 7 ms 130.81.60.96 4 18 ms 19 ms 19 ms so-7-3-0-0.BB-RTR1.ATL01.verizon-gni.net [130.81.19.30] 5 22 ms 22 ms 22 ms 0.so-6-0-0.BR2.ATL4.ALTER.NET [152.63.81.145] 6 21 ms 23 ms 22 ms OC48-9-1.car2.Atlanta1.Level3.net [4.68.127.177] 7 23 ms 22 ms 22 ms ae-1-51.bbr1.Atlanta1.Level3.net [4.68.103.1] 8 158 ms 75 ms * as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149] 9 76 ms 74 ms 77 ms so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 10 168 ms 79 ms 79 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 11 78 ms 77 ms 77 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 12 75 ms 77 ms 77 ms sdkeq2-02-01.everquest2.com [199.108.12.65] Trace complete.Windows IP Configuration Host Name . . . . . . . . . . . . : your-4dacd0ea75 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : homeEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : home Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XX Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : XXX.XXX.X.X Subnet Mask . . . . . . . . . . . : XXX.XXX.X.X Default Gateway . . . . . . . . . : XXX.XXX.X.X DHCP Server . . . . . . . . . . . : XXX.XXX.X.X DNS Servers . . . . . . . . . . . : XXX.XXX.X.X Lease Obtained. . . . . . . . . . : Thursday, April 10, 2008 9:50:40 AM Lease Expires . . . . . . . . . . : Friday, April 11, 2008 9:50:40 AMEthernet adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Wireless LAN PCI 802.11 b/g adapter WN5301A Physical Address. . . . . . . . . : 00-C0-A8-AE-EF-4CTracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1] 2 7 ms 7 ms 7 ms 72.77.233.1 3 6 ms 7 ms 7 ms 130.81.60.96 4 19 ms 19 ms 19 ms so-7-3-0-0.BB-RTR1.ATL01.verizon-gni.net [130.81.19.30] 5 20 ms 19 ms 19 ms 0.so-6-0-0.BR2.ATL4.ALTER.NET [152.63.81.145] 6 23 ms 22 ms 22 ms OC48-9-1.car2.Atlanta1.Level3.net [4.68.127.177] 7 21 ms 22 ms 24 ms ae-1-51.bbr1.Atlanta1.Level3.net [4.68.103.1] 8 75 ms 74 ms 74 ms as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149] 9 75 ms 77 ms 74 ms so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 10 275 ms 227 ms 77 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 11 78 ms 76 ms 77 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 12 78 ms 77 ms 77 ms sdkeq2-01-01.everquest2.com [199.108.12.33] Trace complete.Tracing route to ableq2-01-01.everquest2.com [199.108.202.33]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1] 2 7 ms 8 ms 6 ms 72.77.233.1 3 6 ms 7 ms 7 ms 130.81.60.96 4 19 ms 19 ms 19 ms so-6-0-0-0.PEER-RTR1.ATL81.verizon-gni.net [130.81.17.141] 5 26 ms 24 ms 25 ms ge3-1.fr3.atl1.llnw.net [68.142.119.197] 6 19 ms 19 ms 19 ms ve5.fr4.atl1.llnw.net [68.142.119.194] 7 43 ms 50 ms 49 ms tge1-2.fr4.iad.llnw.net [69.28.172.34] 8 128 ms 204 ms 202 ms sony.ge4-12.fr4.iad.llnw.net [69.28.156.214] 9 39 ms 39 ms 39 ms vl47.ashaens-2.sonyonline.net [64.37.144.181] 10 39 ms 39 ms 39 ms ableq2-01-01.everquest2.com [199.108.202.33] Trace complete.Tracing route to amseq2-01-01.everquest2.com [195.33.135.161]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1] 2 7 ms 7 ms 7 ms 72.77.233.1 3 7 ms 7 ms 7 ms 130.81.60.96 4 19 ms 19 ms 19 ms so-7-3-0-0.BB-RTR1.ATL01.verizon-gni.net [130.81.19.30] 5 20 ms 19 ms 19 ms 0.so-6-0-0.BR2.ATL4.ALTER.NET [152.63.81.145] 6 21 ms 21 ms 22 ms 204.255.169.142 7 33 ms 22 ms 30 ms ae-61-51.ebr1.Atlanta2.Level3.net [4.68.103.28] 8 46 ms 39 ms 53 ms ae-2.ebr1.Washington1.Level3.net [4.69.132.86] 9 40 ms 39 ms 50 ms ae-71-71.csw2.Washington1.Level3.net [4.69.134.134] 10 49 ms 42 ms 50 ms ae-71-71.csw2.Washington1.Level3.net [4.69.134.134] 11 46 ms 39 ms 49 ms ae-73-73.ebr3.Washington1.Level3.net [4.69.134.165] 12 46 ms 49 ms 52 ms ae-3.ebr3.NewYork1.Level3.net [4.69.132.90] 13 46 ms 47 ms 52 ms ae-83-83.csw3.NewYork1.Level3.net [4.69.134.106] 14 48 ms 51 ms 56 ms ae-81-81.ebr1.NewYork1.Level3.net [4.69.134.73] 15 127 ms 124 ms 127 ms ae-43.ebr2.London1.Level3.net [4.69.137.73] 16 124 ms 124 ms 124 ms ge-11-0.ipcolo1.Amsterdam1.Level3.net [4.68.120.41] 17 125 ms 124 ms 124 ms ge-11-0.ipcolo1.Amsterdam1.Level3.net [4.68.120.41] 18 126 ms 221 ms 125 ms amseq2-01-01.everquest2.com [195.33.135.161] Trace complete.<hr />I think that's normal. Right? Still can't get in.

AikonHalcy

04-10-2008, 02:55 PM

Could this be a problem with my Verizon FIOS modem by any chance? Just thinking outside the box a little.

monclainswain

04-10-2008, 08:41 PM

im also having this issue. there is no issue on my end sony needs to fix this!!

AikonHalcy

04-11-2008, 12:34 AM

Still stuck.

TSR-DanT

04-11-2008, 01:38 PM

First of all, there have been at least 3 other threads about what appears, even more so to you guys, to be the same issue.If you have tried this already or not, please do the following before posting here.<ol><li>Disconnect your Router from your modem, turn off the modem, turn off your PC. Plug the modem directly into your PC, turn the modem back on, wait 30 seconds, turn the PC back on. Try to play the game. If it works, tell me in this post.</li><li>If that does not work go to Start, Click Run (Vista just type it in the search box), Type MSCONFIG, Click the START UP TAB, Click the Disable All button, click Apply, OK, then Yes to reboot the computer right away. Try to play the game. If it works, tell me in this post.</li><li>If that does not work open your security software (what ever it may be) and remove the game from it's exception/ignore list and READD the game at that point. Try the game again. If that works, tell me in this post.</li><li>If that does not work you might consider uninstalling (yes, I did say uninstall) the security software (as a test) and trying to play the game after the reboot after uninstallation. I know this seems drastic but it's known to fix issues like these: <a href="http://forums.station.sony.com/swg/posts/list.m?topic_id=639801" rel="nofollow" target="_blank">Recent Topic about this..</a></li><li>If you do all of this, (yes again if you've already done it on another thread or what not) and you still cannot connect, please at that point, see below. </li></ol>While it's likely that some of you are in the same boat, it's also very likely that you are all experiencing very different issues that have similar symptoms. So to help try and figure out who's got what going on here, please provide the following.<ul><li>Point of disconnection. IE: Character Select, after zoning, after PLAY, during a fight, etc.</li><li>Date of first problem.</li><li>Server</li><li>Location (Real life, not zone)</li><li>ISP name</li><li>Please post a TraceRoute that is OUTSIDE OF THE ROUTER. Giving me a trace with 192.168 does me no good as I cannot trace back to you in any way shape or form.</li></ul>

Silten StealerofSouls

04-11-2008, 01:57 PM

Oops sorry <ol><li>No Change</li><li>No Change</li><li>No Change</li><li>No Change </li><li>Not uninstalled but all services shut down. Nothing to interecept the activities confirmed through process explorer - No change</li></ol><ul><li>POD: After Clicking Play</li><li>Date of first problem: ~ 4/7/08</li><li>Server: = Mistmore</li><li>Location: Dayton Ohio</li><li>ISP: Time Warner Road Runner (Western Ohio)</li></ul>Trace is to the IP requested in my outbound logs of my router after clicking play. However trace was done both from trace wan side of the router as well as from pc directly connected to the modem 1 9 ms 9 ms 8 ms 10.46.128.1 2 19 ms 9 ms 9 ms srp3-0.dytnoh1-rtr1.woh.rr.com [24.29.160.1] 3 17 ms 13 ms 24 ms son0-0-3.mtgmoh1-rtr0.columbus.rr.com [65.25.128.241] 4 21 ms 21 ms 19 ms ae-4-0.cr0.chi30.tbone.rr.com [66.109.6.68] 5 19 ms 21 ms 20 ms ae-1-0.pr0.chi10.tbone.rr.com [66.109.6.155] 6 18 ms 18 ms 20 ms tge5-4.fr3.ord.llnw.net [208.111.156.93] 7 67 ms 71 ms 70 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66] 8 68 ms 71 ms 70 ms ve5.fr3.sjc.llnw.net [69.28.171.209] 9 80 ms 76 ms 78 ms tge1-1.fr4.lax.llnw.net [69.28.171.117] 10 76 ms 77 ms 80 ms sony.ge4-6.fr4.lax.llnw.net [68.142.78.86] 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.Trace complete.Thanks for picking this up TSR-Dan

AikonHalcy

04-11-2008, 03:56 PM

What do you mean by a Trace outside the router?A trace where the computer is plugged directly into the modem?

TSR-DanT

04-11-2008, 04:26 PM

<cite>Kade@Blackburrow wrote:</cite><blockquote>What do you mean by a Trace outside the router?A trace where the computer is plugged directly into the modem?</blockquote>*nod*

AikonHalcy

04-11-2008, 05:24 PM

<cite>TSR-DanT wrote:</cite><blockquote>First of all, there have been at least 3 other threads about what appears, even more so to you guys, to be the same issue.If you have tried this already or not, please do the following before posting here.<ol><li>Disconnect your Router from your modem, turn off the modem, turn off your PC. Plug the modem directly into your PC, turn the modem back on, wait 30 seconds, turn the PC back on. Try to play the game. If it works, tell me in this post.</li><li>If that does not work go to Start, Click Run (Vista just type it in the search box), Type MSCONFIG, Click the START UP TAB, Click the Disable All button, click Apply, OK, then Yes to reboot the computer right away. Try to play the game. If it works, tell me in this post.</li><li>If that does not work open your security software (what ever it may be) and remove the game from it's exception/ignore list and READD the game at that point. Try the game again. If that works, tell me in this post.</li><li>If that does not work you might consider uninstalling (yes, I did say uninstall) the security software (as a test) and trying to play the game after the reboot after uninstallation. I know this seems drastic but it's known to fix issues like these: <a rel="nofollow" href="http://forums.station.sony.com/swg/posts/list.m?topic_id=639801" target="_blank">Recent Topic about this..</a></li><li>If you do all of this, (yes again if you've already done it on another thread or what not) and you still cannot connect, please at that point, see below.</li></ol>While it's likely that some of you are in the same boat, it's also very likely that you are all experiencing very different issues that have similar symptoms. So to help try and figure out who's got what going on here, please provide the following.<ul><li>Point of disconnection. IE: Character Select, after zoning, after PLAY, during a fight, etc.</li><li>Date of first problem.</li><li>Server</li><li>Location (Real life, not zone)</li><li>ISP name</li><li>Please post a TraceRoute that is OUTSIDE OF THE ROUTER. Giving me a trace with 192.168 does me no good as I cannot trace back to you in any way shape or form.</li></ul></blockquote>Tried 1 through 4, and tried number 4 at least 3 times.<ul><li>After clicking play, it goes through "Finding Kade" and "Entering game as Kade" before either getting stuck at "Trying login server #1" or "Loading zone server."</li><li>Started Monday [4-7-2008] evening around 9 to 10 pm, EST.</li><li>Blackburrow</li><li>Tampa, Florida.</li><li>Verizon FIOS.</li><li>Is this right? .....</li></ul>Tracing route to sdkeq2-03-01.everquest2.com [199.108.12.97]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1] 2 6 ms 7 ms 7 ms 72.77.233.1 3 7 ms 7 ms 7 ms 130.81.60.96 4 19 ms 19 ms 19 ms so-7-3-0-0.BB-RTR1.ATL01.verizon-gni.net [130.81.19.30] 5 21 ms 22 ms 22 ms 0.so-6-0-0.BR2.ATL4.ALTER.NET [152.63.81.145] 6 28 ms 22 ms 22 ms so-7-1-1.edge2.Atlanta2.Level3.net [4.68.63.97] 7 21 ms 22 ms 23 ms ae-1-51.bbr1.Atlanta1.Level3.net [4.68.103.1] 8 121 ms 74 ms 74 ms as-2-0.mp1.SanDiego1.Level3.net [64.159.1.137] 9 78 ms 74 ms 77 ms so-10-0.hsa1.SanDiego1.Level3.net [4.68.113.38] 10 93 ms 199 ms 219 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 11 73 ms 77 ms 77 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 12 73 ms 74 ms 77 ms sdkeq2-03-01.everquest2.com [199.108.12.97]

Grunis

04-11-2008, 07:05 PM

Tried everything still nothing here is my info. <ul><li>POD: After Clicking Play </li><li>Date of first problem: ~ 4/7/08 </li><li>Server: = Nagafen </li><li>Location: Camp Humphreys Korea </li><li>ISP: MEGAPASS</li></ul>Windows IP Configuration Host Name . . . . . . . . . . . . : fastcomputer Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : NVIDIA nForce Networking Controller Physical Address. . . . . . . . . : 00-04-4B-02-C1-A0 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Autoconfiguration IP Address. . . : 169.254.205.168 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : Ethernet adapter Local Area Connection 2: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : NVIDIA nForce Networking Controller #2 Physical Address. . . . . . . . . : 00-04-4B-02-C1-A1PPP adapter TEST: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface Physical Address. . . . . . . . . : 00-53-45-00-00-00 Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : 121.135.82.105 Subnet Mask . . . . . . . . . . . : 255.255.255.255 Default Gateway . . . . . . . . . : 121.135.82.105 DNS Servers . . . . . . . . . . . : 168.126.63.1 168.126.63.2 NetBIOS over Tcpip. . . . . . . . : DisabledTracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops: 1 20 ms 20 ms 20 ms 59.13.131.1 2 18 ms 18 ms 18 ms 211.198.74.32 3 19 ms 19 ms 19 ms 218.145.35.21 4 21 ms 21 ms 20 ms 59.18.52.21 5 19 ms 19 ms 19 ms 59.18.52.22 6 20 ms 19 ms 19 ms 59.18.63.30 7 137 ms 136 ms 136 ms 220.73.154.94 8 136 ms 137 ms 136 ms sl-gw20-sea-2-1-0.sprintlink.net [144.224.113.97] 9 137 ms 136 ms 137 ms sl-bb20-sea-6-0-0.sprintlink.net [144.232.6.9] 10 137 ms 156 ms 136 ms so-3-0-0.gar1.Seattle1.Level3.net [209.0.227.133] 11 153 ms 153 ms 152 ms ae-1-55.mp1.Seattle1.Level3.net [4.68.105.129] 12 164 ms 163 ms 163 ms as-2-0.mp2.SanDiego1.Level3.net [64.159.1.138] 13 163 ms 164 ms 164 ms so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 14 164 ms 163 ms 163 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 15 164 ms 163 ms 163 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 16 164 ms 163 ms 164 ms sdkeq2-01-01.everquest2.com [199.108.12.33] Trace complete.Tracing route to ableq2-01-01.everquest2.com [199.108.202.33]over a maximum of 30 hops: 1 19 ms 19 ms 20 ms 59.13.131.1 2 19 ms 19 ms 19 ms 211.198.74.32 3 19 ms 19 ms 18 ms 168.126.152.205 4 22 ms 21 ms 21 ms 59.18.52.25 5 20 ms 20 ms 21 ms 59.18.52.26 6 20 ms 20 ms 20 ms 59.18.63.46 7 154 ms 155 ms 155 ms 220.73.154.10 8 156 ms 156 ms 156 ms ge3-4.fr4.lax.llnw.net [69.28.144.177] 9 164 ms 155 ms 155 ms ve6.fr3.lax.llnw.net [69.28.171.205] 10 165 ms 164 ms 164 ms tge1-2.fr3.phx1.llnw.net [69.28.171.81] 11 165 ms 164 ms 173 ms tge1-4.fr3.phx2.llnw.net [69.28.171.98] 12 192 ms 195 ms 199 ms tge1-3.fr3.dal.llnw.net [69.28.171.130] 13 192 ms 193 ms 192 ms ve5.fr4.dal.llnw.net [69.28.171.106] 14 212 ms 211 ms 211 ms tge2-4.fr3.atl1.llnw.net [69.28.172.62] 15 213 ms 212 ms 211 ms ve5.fr4.atl1.llnw.net [68.142.119.194] 16 231 ms 228 ms 229 ms tge1-2.fr4.iad.llnw.net [69.28.172.34] 17 228 ms 228 ms 228 ms sony.ge4-12.fr4.iad.llnw.net [69.28.156.214] 18 229 ms 229 ms 229 ms vl47.ashaens-2.sonyonline.net [64.37.144.181] 19 229 ms 229 ms 229 ms ableq2-01-01.everquest2.com [199.108.202.33] Trace complete.Tracing route to amseq2-01-01.everquest2.com [195.33.135.161]over a maximum of 30 hops: 1 20 ms 20 ms 20 ms 59.13.131.1 2 19 ms 18 ms 18 ms 211.198.74.32 3 19 ms 19 ms 19 ms 218.145.35.21 4 21 ms 20 ms 20 ms 59.18.52.21 5 19 ms 19 ms 19 ms 59.18.52.22 6 20 ms 20 ms 20 ms 59.18.63.14 7 155 ms 156 ms 156 ms 211.48.63.26 8 160 ms 159 ms 160 ms so-7-0-1.edge2.LosAngeles1.Level3.net [4.71.134.17] 9 155 ms 162 ms 156 ms vlan89.csw3.LosAngeles1.Level3.net [4.68.20.190] 10 166 ms 163 ms 163 ms ae-93-93.ebr3.LosAngeles1.Level3.net [4.69.137.45] 11 220 ms 217 ms 217 ms ae-4.ebr4.Washington1.Level3.net [4.69.132.82] 12 217 ms 216 ms 216 ms ae-3.ebr4.NewYork1.Level3.net [4.69.132.94] 13 214 ms 215 ms 214 ms ae-74-74.csw2.NewYork1.Level3.net [4.69.134.118] 14 223 ms 217 ms 215 ms ae-71-71.ebr1.NewYork1.Level3.net [4.69.134.69] 15 289 ms 288 ms 288 ms ae-43.ebr2.London1.Level3.net [4.69.137.73] 16 297 ms 291 ms 304 ms ae-2.ebr2.Amsterdam1.Level3.net [4.69.132.134] 17 291 ms 290 ms 290 ms ge-11-0.ipcolo1.Amsterdam1.Level3.net [4.68.120.41] 18 302 ms 302 ms 302 ms vl155.amsixsw-1.sonyonline.net [213.244.164.38] 19 301 ms 300 ms 300 ms amseq2-01-01.everquest2.com [195.33.135.161] Trace complete.Also here is the tracert done by the LP diag.......Tracing route to laepatch1.everquest2.com [64.37.129.38]over a maximum of 30 hops: 1 19 ms 20 ms 19 ms 59.13.131.1 2 18 ms 18 ms 18 ms 168.126.182.159 3 18 ms 19 ms 18 ms 168.126.152.217 4 22 ms 20 ms 21 ms 59.18.32.45 5 20 ms 20 ms 20 ms 59.18.32.46 6 20 ms 19 ms 20 ms 59.18.43.62 7 155 ms 155 ms 154 ms 220.73.154.6 8 156 ms 156 ms 156 ms ge3-4.fr4.lax.llnw.net [69.28.144.177] 9 156 ms 155 ms 155 ms sony.ge4-6.fr4.lax.llnw.net [68.142.78.86] 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.Trace complete.Also to try to help further i went to DNSstuff and did a tracert on laepatch1.everquest2.com here is the final analysisAnalysis:Number of hops: 15Last hop responding to ICMP: 13, UDP: 14, TCP: 0.There appears to be a firewall at 63.215.86.138 (hop 14) that blocks ICMP (ping) packets.The destination appears to block unwanted UDP packets.There appears to be a firewall at 75.125.82.131 (hop 1) that blocks unwanted TCP packets.here is a link to the full report on the tracert <a href="http://www.dnsstuff.com/tools/tracert.ch?domain=laepatch1.everquest2.com&token=25007a07542e4207347116863bda9019" rel="nofollow" target="_blank">http://www.dnsstuff.com/tools/trace...47116863bda9019</a>hope this helps you guy fix the problem all my friends are wanting me to login and play. PS: I can log into Vanguard just fine.

AikonHalcy

04-11-2008, 11:34 PM

Wait, did you fix the problem? If so, how?I can do just about anything else I was doing before too, except log in EQ-2. Arrrrrrgh !!!!!

Grunis

04-12-2008, 12:00 AM

no i didnt fix the problem wish i did<img src="http://forums.station.sony.com/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" width="15" height="15" />

Aamina

04-12-2008, 01:20 AM

I'm a little tired of the smug "do this and this, lol its been posted somewhere else" counter. I've done it all. Firewalls down, in and out of a router, all startup services disabled and enabled, no problems with bounces and tracers. All since the around the 7th. I feel like this should be given more of a priority given that there are a number of people with a demonstrably repeatable similar problem. <ul><li>Point of disconnection: Trying Login Server #1.... </li><li>Date of first problem: Evening of the 7th</li><li>Server: Antonia Bayle</li><li>Location: Southeastern Idaho</li><li>ISP: Cable One</li></ul>

Mr_Dan

04-12-2008, 02:32 AM

I've been having the exact same problem and trying, to no avail, to get it sorted out through email with SOE.Point of disconnection: Trying Login server #1Date of First Problem: Evening of the 7th (Pacific time)Server: OasisLocation: Pohang, South KoreaSOE keeps trying to tell me it's my ISP and as I repeatedly explained you guys live nowhere near me and we sure don't share the same ISP. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />I sometimes manage to get past the "Trying login server #1" message and it says loading zone server, then doesn't load, waits about thirty seconds, then spits out a window telling my my username/password are invalid and I have to press the exit button.I've sent them all the tracer and connection junk and they said it was such and such that is blocking the connection to their servers, so call your ISP. Why would my ISP care? SOE is the party that is going to lose money if the problem is not fixed, and soon. You'd think they would pick up the phone and call whoever is responsible and ask them to fix the problem. I guess it's easier to just deny there is a problem and then cut and past stuff from the knowledge base such as "Make sure your computer is plugged in. Is you monitor on?" And so on. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Tellach

04-12-2008, 03:45 AM

Have done all of these things; to the extent of contacting ISP, Linksys, and Gateway about the problem. (Since I have this problem with the rest of my games as well as of late, but EQ2 was the final and most vital to fail me.)PoD: Attemting to reach the login servers.4.7.2008 is when the problem began.Antonia Bayle server.San Diego, CA. USATime Warner Cable / Road Runner Services.Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops: 1 * * * Request timed out. 2 10 ms 9 ms 9 ms wcsdca1-gsr1-ge14-0-7.san.rr.com [24.25.193.81] 3 8 ms 9 ms 9 ms wcsdca1-gsr3-ge5-0-0.san.rr.com [24.25.192.14] 4 15 ms 13 ms 11 ms so-0-0-0.gar1.SanDiego1.Level3.net [209.0.8.1] 5 17 ms 17 ms 17 ms ge-7-0-0.mp1.SanDiego1.Level3.net [4.68.113.93] 6 16 ms 17 ms 17 ms so-10-0.hsa1.SanDiego1.Level3.net [4.68.113.38] 7 23 ms 27 ms 23 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 8 23 ms 23 ms 23 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 9 23 ms 23 ms 23 ms sdkeq2-01-01.everquest2.com [199.108.12.33]Trace complete.Also note that I am a novice when it involves networking. I have a hunch that there is some sort of port blockage, or something similar that is barring me from being able to connect to services anymore. (Such as other games, etc.) Even my router says it is unable to find a connection, yet it connects to webpages fine. Apparently. But my knowledge of such is far too little to know what to really do about it.

Aamina

04-12-2008, 03:57 AM

I find it hard to believe that disparate ISPs all over the world decided to block Everquest 2 on the same day.

Mr_Dan

04-12-2008, 05:22 AM

Dick Cheney is a WoW fan. It explains everything.

AikonHalcy

04-12-2008, 11:31 AM

Looks like another SOE game, Star Wars Galaxies, is also having a similar problem with some players as well.<a href="http://forums.station.sony.com/swg/posts/list.m?topic_id=639669" rel="nofollow" target="_blank">http://forums.station.sony.com/swg/...topic_id=639669</a>As of this morning [4-12-2008], I am still stuck.

Grunis

04-12-2008, 07:59 PM

I still cant log in either. still getting lost connection to the server when trying to get to the character select screen. never see my characters and never get to the character select screen. I can log inot eq2 players just fine and talk with my guild thru the chat service there so at least i was able to give them a heads up as to what was happening to me.

Joyful

04-12-2008, 09:27 PM

Dont know if this is the same problem but as of about 20 minutes ago I keep getting a Network Error - The station launchpad is unable to connect to the network at this time please try again in a few minutes.It isnt my connection, I can connect to the internet fine. I keep trying and trying and get the same message after about 5 minutes of waiting for the launchpad it gives me that message. Anyone else getting this message?

Xaij

04-12-2008, 09:34 PM

I have been having the same issue. I was kicked to Character Select, exited to relog and cannot connect to network.

Esar

04-12-2008, 11:32 PM

If you are trying to log in from Asia, I believe eq2's login server is trying to block all Asian IPs due to gold farmers. I'm currently in Seoul South Korea and had this issue. I called my ISP got my IP changed and it worked. Yet again after 3 days this problem happens AGAIN. I call my ISP again change my IP and it works again. Yet again TODAY it stops working after a few days. Its REALLY annoying.

bluefox

04-13-2008, 12:21 AM

I live in the UK and play on Antonia Bayle and am experiencing similar problems as are being reported in this and other threads since the update and it's becoming increasingly worse. A couple of days ago I was at least able to play for a couple of hours, but now I can only manage approximately ten minutes before i'm booted to the character select screen with messages such as 'the server did not respond and might be backlogged' etc and i'm then unable to log-in again for some time.

AikonHalcy

04-13-2008, 12:23 AM

I'm in the U.S. But, I have spammed some guildies with "Wanna get pp?" tells for fun every now and then.I wonder if any of them reported me... hmmmm...Still stuck as of tonight [4-12-2008]. On the bright side, customer service has moved my problem into "Tier 2" support, or something like that. So, we shall see.

Joyful

04-13-2008, 01:24 AM

Im in the US and am having this prob on AB. I was able to log in just by clicking on my EQ2.exe file and skipping the launcher all together. I havent been kicked to character select at all (( knocks on wood )) the only reason I was having problems earlier was because I had logged off for awhile and when I went to log back on was getting that Network Error and then the backlog message the first time I tried to just use my exe file, but for some reason only got the backlogged message on one character.

Esar

04-13-2008, 01:45 AM

I can confirm that those having the issue of getting stuck on "Logging in Server #1" and "Connection has been lost" on character select screen have gotten their IPs BANNED by the login server. Change your IP or hide it somehow and it will work.

Cassea

04-13-2008, 04:02 AM

Friend of mine started having this problem a few days ago. All of a sudden now I have it. We're in two different cities so it's not us!I logged in fine a few hours ago and now I cannot get in getting the very same messages.It's not us!Stop telling us to change things. Either Sony did something to the log in servers or something on the net is bad.I cannot play EQ2 now. I'm not banned.So now what?-JB

Esar

04-13-2008, 04:50 AM

I never said your ACCOUNT is banned. I said your IP is. Your IP is being rejected by the login server. Try changing your IP through your ISP and i guarantee your problem will be gone for only a few days until it happens again.I got this problem completely fix now. I'm having no problems now, just now i have to work around my IP to even log in the game which is kinda dumb.

Cassea

04-13-2008, 05:03 AM

Ok you were correct.I disconnected my Router and then reset my DSL modem (I got a new IP issued) and I can now log in.Now why are these IP's being blocked? I hope it's some glitch because I'm in Chicago, never broke any rules and since the same ISP reuses a set of IP's it seems silly to start banning IP's that are not locked to any one person.I have to think it's a glitch and something they are doing that they do not want to tell us. I was playing fine, logged for an hour and then could not get back in.HmmmmmOh well thanks for the help.-JB

saryrndeth

04-13-2008, 06:22 AM

It is a not a right way to solve connection issue with IP change.Why we should have to? EQ2 is online game with payment. SOE block the some IP address for their convenience.I think it is better way to find legally.We Pay ! they Block ! Pay Back !

AikonHalcy

04-13-2008, 03:44 PM

Alright, I can officially say this problem is NOT on my end and NOT with my ISP.I just got off the phone with Verizon Tech Support. They actually connected to my computer and I WATCHED them change my settings to open ports for Everquest 2.So, this is officially on SOE's end now.

Mr_Dan

04-14-2008, 01:19 AM

They will NEVER admit to that. I quit playing EQ1 after two years because the customer service was so bad. It's only taken 6 months for me to reach that point with EQ2. I told myself that I would never play another SOE game again, I should have listened the first time. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> If they spent half as much time actually trying to fix problems as they do saying "Hey it's not our fault, it's yours!" This game would run flawlessly. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> I just started a 7 day trial of LOTR Online, and cancelled my EQ2 account. I don't care if they ever admit it's their fault, I just want them to fix it. If they haven't taken care of it by the time my free trial expires, I'm taking my business elsewhere.

Grunis

04-14-2008, 07:00 AM

I am still having this problem. when is someone going to fix it please.

Grunis

04-14-2008, 07:03 AM

Is there going to be any rembursment of lost time. I paid for playing this month and havnt been able to play since the 7 of this month.

Mr_Dan

04-14-2008, 08:10 AM

The answer to the first question is probably never or maybe sometime next year. The second question is definitely NO.

Silten StealerofSouls

04-14-2008, 10:33 AM

I can confirm that completely removing security apps is in fact a valid resolution to at least some of the problems mine in particular. After discussion with TSR-DanT as umuch as I swore it was not on my end it turned out it was.Specifics Was running Comodo firewall.I had complete shut it down and killed all running processes thanks to process explorer. Was still unable to log in. Completely removing Comodo resolved the problem. This is a bug in Comodo and not in EQ. All that happend with the client is that the exe changed a little. Even the removal and readding of the exe to comodo exception list was not a resolution. I had to kill it off the system completely /boggle.Quit spanking SoE and start looking at your machines. There is something there that is causing the problem. If you dont know how to examine your processes or completely clean your machine get someone to help you. In todays world of agressive protection tools they are starting to do thing to keep you from shooting yourself in the foot which generally ends up causing you to shoot yourself in the foot anyway. They are becoming much more sophisticated yet are becomeing much simpler to operate. When you simply something complex it will make mistakes form time to time. Or in this case it did its job only I thought I had told it not to lol. Resolving these kinds of problems takes a little art and a lot of science. As one of my favorite characters Sherlock Holmes said"when you have eliminated the impossible, whatever remains, however improbable, must be the truth"Now I know a lot of you out there fancy yourselves as network security experts and thats cool but even professionals like myself get fooled form time to time and this was one of those times. I swore it was sony's issue. But I finally figured out it was not theirs it was mine. I swore nothing had changed on my end. I was wrong, something did change. The EXE changed. This is the one thing I think Sony could save themselves a lot of headache with and warn people that this kind of change is comming down and might affect your security applications. Anyhoo I digress. What threw me for a loop was when I asked a peer who was playing just fine to trace the requested IP that was timing out they got the same problem. So my one tenet that I held on to to point at Sony was shattered lol. They can play but that addy times out too so it must be a normal behavior.Now I had to focus on my machine. TSR-DanT and I exchanged a couple PM's and he was convinced it was my security app. I assured him I had it shut down and wasnt the case. Well shame on me for not completely following his suggestion of removing it.So the moral of this story is even when you think you know what your doing you may not have all your bases covered and while applications are supposed to act as advertised, we all know they do not. Even though my firewall was "shut down" it was still filtering traffic. Yes I will be issuing a bug to Comodo on their product and I am happily playing again.Bottom Line You have to rule out all things within your control before you start pointing fingers at others. If you do not have the technical skills to do that then you need to find someone that does. You are playing a game across a nextwork on a machine with so many possible variables that at any given point in time it can stop working. 90% of those variables are outside of SOE's control yet of course when I cant play and "nothing had changed on my end" we jump for their throat. When I will bet for 99% of you at the moment the problem is somewhere in the stew on your box causing the problem.

AikonHalcy

04-14-2008, 12:45 PM

If this problem occured on the same day as the game update, I would take that into consideration.This problem began occuring one week ago, Monday, April 7th. It just started happening out of the blue, with probably most of us if not all, not changing something on our computers.I can confirm that I can do everything else I was doing before, including playing other non-SOE online games. I have tried to connect to Star Wars Galaxies and I can't get through that login server either.I've done everything SOE customer service has recommended so far, and I've gone as far as running System Restore to 2 weeks ago and 3 months ago. I've also completely uninstalled my Internet security software, disabled all startup programs, completely uninstalled and reinstalled EQ-2 twice, done numurous scans to make sure it wasn't a virus or something on my end, made sure my computer can connect to SOE's servers through command prompt, removed everything EQ-2 from the list of "approved" programs and re-added them, and deleted files in the EQ-2 file and run full system scan to repatch those files.As of this morning, one week later, Monday, April 14th, 2008... I am still stuck.

Esar

04-14-2008, 01:01 PM

This is definitely an IP issue. I took my laptop to work to see if Eq2 works and what do you know, it works! The Ip at my home doesnt work and I have to use others means to get around it at home.

Silten StealerofSouls

04-14-2008, 01:08 PM

<cite>Kade@Blackburrow wrote:</cite><blockquote>If this problem occured on the same day as the game update, I would take that into consideration.This problem began occuring one week ago, Monday, April 7th. It just started happening out of the blue, with probably most of us if not all, not changing something on our computers.I can confirm that I can do everything else I was doing before, including playing other non-SOE online games. I have tried to connect to Star Wars Galaxies and I can't get through that login server either.I've done everything SOE customer service has recommended so far, and I've gone as far as running System Restore to 2 weeks ago and 3 months ago. I've also completely uninstalled my Internet security software, disabled all startup programs, completely uninstalled and reinstalled EQ-2 twice, done numurous scans to make sure it wasn't a virus or something on my end, made sure my computer can connect to SOE's servers through command prompt, removed everything EQ-2 from the list of "approved" programs and re-added them, and deleted files in the EQ-2 file and run full system scan to repatch those files.As of this morning, one week later, Monday, April 14th, 2008... I am still stuck.</blockquote>KadeI agree that if it had happend on the day of the patch I would be a bit more focused on the patch side. But there have been many times I have picked up a quick update on load of the patcher that is not represented to the user as an actual patch. We follow the same model here with our software. Internal changes that have no "intended" user impact are done and not necessarily communicated to the customer. So while it was not exactly timed with the patch - it may be possible that the updated exe may have come down early. I did all of the above too and the killing of Comodo was the resolution of my issue. Yours does seem to be a bit different in that I never saw the loading zone or entering world as [Character] messages which leads me to believe that you may have a different issue or its just showing up a little differently.It sounds like you have taken the right approach. Did you test with the machine directly connected to your modem? And that is where they opened the ports? Also did you remove all the applcations and test again while directly connected? For several people so far the fix has involved something on their end and I am going to go out on a limb and say that is most likely the case for you as well we just havent found it yet. If you apply simple logic there would be no reason to single you out over thousands of others to shut down your connection. HAving said that there are a lot of variables between you and SOE. Every box along your route path plays a part in the puzzle. As people respond to this thread and more data is gathered there may be a trend that shows every other person having the problem has something in common that will start to provide more resolution to the problem.Can you list the security applications you are running? Not just security apps but any malware tools you may be using and any system utilities that may have internet helpers?If you really want to get to the nitty gritty pull down wireshark and harvest the traffic and see if you can see whats going on. If you have no idea how to look at a trace then dont do that lol it will make your head explode

Silten StealerofSouls

04-14-2008, 01:31 PM

Just a note for those of you who are having problems related to your IP being rejected by Sony can you confirm this? I know esar seems to think they did but I can tell you if you think changing your IP and suddenly working again is a indicator that sony has it out for your IP you havent a fooking clue about how IP traffic works and what is taking place on internet every day. Most of you probably dont realise that the internet is being hammer daily 24x7 by other countries to prob out weaknesses in the security structure of the single entity in this country that pretty much 99% of all electronic commerce flows on. All your direct deposit paychecks, all you bank to bank transactions, news, some military and government traffic etc. Not to mention pretty much every large corperation doing business in this country is online as well. Now every time you create a connection across the line you go through several other boxes to make that connection. In many cases those boxes are being manage by someone. That includes attempts to manage security threats as well. Most of that maangement if not human interaction, its done through patern recognition, heuristics and other algorythms that analys the incoming traffic and take action should the profile look out of whack. Does Sony do this? I am sure they do, we all do to protect not only ourselves but our customers. And believe me you want them to do that. Every paid by credit card? How about any other personal information you may have provided. Now unfortunately if your traffic happens to look wrong you might get caught up in this. Not just at Sony but at any path along the way. Those outside this country well your at an even higher risk, that is the unfortunate nature of the world we live in today. I am sure there is a gold farming group out there with enought talent now that they are rolling in cash to try and poke a hole in the security that will give them the information they need to even further frustrate us or worse get the information they need to crack your account and take all your goodies.So when you say its a IP problem and its all Sonys, you may be right thats for sure, but there is just as much likelyhood that you are wrong. Everyone likes to bash them and thats cool by me they certainly have had their fair share of hickups. But sometimes you need to do all your homework first before you throw stones. And ease up on the TSR's they really do want to help you solve your problems but you need to be a integral part of that process.

Silten StealerofSouls

04-14-2008, 01:33 PM

<cite>Esar wrote:</cite><blockquote>This is definitely an IP issue. I took my laptop to work to see if Eq2 works and what do you know, it works! The Ip at my home doesnt work and I have to use others means to get around it at home. </blockquote>Esar it would be helpfull if you provided traces from work and from home. Even wireshark bumps from both. What firewall are you running at home and at work, Who are the ISP's etc etc. Are you wired on one and wireless on the other? both wired both wireless?Just saying it works in one place and not the other doesnt help resolve the problem

TSR-DanT

04-14-2008, 02:03 PM

Dun Dun Da Dunnn! Official TSR Post time!Yes, we are blocking some things. I do NOT know exactly how/when/why/where/what they use to figure out who to block, however they are blocking things. We are taking a strong stance on Fraud and on Gold Farmers, and this is one of the steps taken.Now, please do not assume that I am calling your account fraudulent, or saying that you're the ringleader of a huge plat farming operation. These are going to be big sweeps, and lots of accounts are going to get flagged. Much like when we started banning accounts based off of credit card charges to prevent fraud, most of the accounts banned are bad, some of them are normal, legit accounts. In this case simply PM me your station name, we will take a look at your info, and do what we can to get you connected again.Please note, this is not going to apply to the people who are in Cali, or Mass, or Idaho. This is mainly going to be people overseas, as this is where most of this type of activity comes from.Please PM me your Global Location and Station name if you are not able to log into EQ2.

AikonHalcy

04-14-2008, 02:36 PM

PM sent to ya, Dan.Hey there Silten. Yeah, you are right about my head going to explode.. lol. I was like, "Holy cow... What the heck is this?" I'm not really a advanced user when it comes to computers and computer tech stuff, but I'd say I'm a fairly good novice.My machine has been directly connected to the modem for almost 2 months now, since switching to Verizon FIOS. Yesterday [4-13-2008], I tried to manually change my IP address, which didn't work. So I called up Verizon Tech Support and asked for an IP change. They showed me how I could do it manually, but I could only change the last two number things.So, I tried to change it through the way they told me, and I probably clicked something else, which ended up with my Internet being blocked for about 30 minutes. But, I called up Verizon again and got a really, really, really good Tech person. They got back on the Internet, resetted my IP to what it originally was assigned, and then we went through a couple steps where they actually connected to my computer and could do whatever they wanted.The Tech guy said, "Sit back, and enjoy the ride." as I watched him accessing my modem settings on my monitor and set it up so that EQ-2 could be allowed with port forwarding and such. That was very, very cool because I know it would've taken me an hour to figure that out with them explaining it to me and having me do it myself.As far as I know, the only security things I am running is Verizon Internet Security Suite, which has never given a problem with EQ-2 since I first time I loaded it with that program installed, where I had to click "Allow." I also have that Windows firewall thing, which either came with XP or the Service Pack 2, not sure. But I went ahead and through EQ-2 on that "Allow" list as well. And still nothing.I can play another game [Battlefield 2142 .... good stuff] fine. But I did notice I can't also connect to the Star Wars Galaxies login server either [tried Friday, April 11, and Saturday, April 12, 2008]. The Verizon Tech guy also watched try to connect to EQ-2 and said that it has to be a problem on Sony's end because we did everything we could on my end, as far as I know.

TSR-DanT

04-14-2008, 05:22 PM

<cite>Kade@Blackburrow wrote:</cite><blockquote>As far as I know, the only security things I am running is Verizon Internet Security Suite, which has never given a problem with EQ-2 since I first time I loaded it with that program installed, where I had to click "Allow." I also have that Windows firewall thing, which either came with XP or the Service Pack 2, not sure. But I went ahead and through EQ-2 on that "Allow" list as well. And still nothing.</blockquote>Have you gone in and removed the name, then readded it or forced it to readd it by opening the program again, both of these security suites are going to need to have this done, and it's safe to do it after every patch, especially the big ones.Everyone who's sent me a station name is being looked into to find out if you are indeed being blocked flat out because of your subnets provided by the ISP, or if you are having an independent connection issue that we will address when I come to that conclusion.

TSR-DanT

04-14-2008, 06:51 PM

I take it back Kade.After some investigation I found that you were caught in our spam filter saying "wanna buy pp?" "myeverquest.com" to several people. We also found out it appears to be in the spirit of fun, even though we don't find it very funny. Now I'm not trying to say don't have fun, but let's try to stay away from having fun by pretending to be the biggest problem the game has had so far. As I said earlier, we are taking a very strong stance, and as you can see from this... even little things will get you in trouble.We are looking into the blocking for Kade here, other people who have PMed me station names should try logging in again. PM me if you're still having problems.

AikonHalcy

04-14-2008, 07:06 PM

<cite>TSR-DanT wrote:</cite><blockquote>I take it back Kade.After some investigation I found that you were caught in our spam filter saying "wanna buy pp?" "myeverquest.com" to several people. We also found out it appears to be in the spirit of fun, even though we don't find it very funny. Now I'm not trying to say don't have fun, but let's try to stay away from having fun by pretending to be the biggest problem the game has had so far. As I said earlier, we are taking a very strong stance, and as you can see from this... even little things will get you in trouble.We are looking into the blocking for Kade here, other people who have PMed me station names should try logging in again. PM me if you're still having problems.</blockquote>Ah... lol... yeah, I have sent some tells like that to guildies and friends for fun. I do apologize for that. I'll take a different, more careful approach to having fun from now on.I am very glad to see Sony looking into the matter of plat farmers though, as sometimes I can get many plat "spams" somedays, and somedays none at all.Thanks for helping and continuing to look into the issue, DanT. Hope to be good to go soon.

Cassea

04-14-2008, 08:38 PM

Well I do not know if this could help in any way but I have been getting blasted with offers to buy gold. Most are coming across as "spam" so I do not see them but I have been clicking on them and them manually putting them on my ignore list.Could something have happened and some of these offers been picked up by the filter as me offering to sell gold?All I have been doing is clicking on the "SPAM" highlighted text which then shows me the gold offer. I then right click on the name of the gold seller and then add it to my ignore list.Just a thought.-JB

Grunis

04-15-2008, 07:40 AM

I sent a PM to you DAN hopefully you can get me back in game. I miss my guildies=(

Esar

04-15-2008, 11:54 AM

err. message looks like it could be offensive so i'm editting it. Anways i'm getting help with the issue with my IP at home so hopefully it'll be fixed.

TSR-DanT

04-15-2008, 11:54 AM

I've received around 25 PMs about this since I said to PM me. Needless to say it's going to be hard to make sure I've replied to all of them. I am going to just give a bulk "I've sent your station names up the chain, and it will be looked into" response for all of you here.There are quite a few names I'm sending up and each one has to be checked and looked into, so it's not going to be an instant thing. Keep trying through out the day, but I will let you guys know as soon as I hear anything back about the list that I sent through.

TSR-DanT

04-15-2008, 02:21 PM

Everyone who has contacted me via PM should try logging in again, and report success or failure on this thread.

Koptos

04-15-2008, 02:42 PM

Same as before "failure" <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

TSR-DanT

04-15-2008, 02:50 PM

<cite>Koptos wrote:</cite><blockquote>Same as before "failure" <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY<img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />" /></blockquote>I do not believe I've gotten a PM from you.

Koptos

04-15-2008, 03:04 PM

Sent u PM's 2 times now <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

TSR-DanT

04-15-2008, 03:31 PM

<cite>Koptos wrote:</cite><blockquote>Sent u PM's 2 times now <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img mce_tsrc=" />" /></blockquote>If you still can't get in, now, we have a different issue than your IP being blocked. And I apologize for missing your PM, I escalated your name previously, I just have so many PMs right now it's hard to sort through them all.

TSR-DanT

04-15-2008, 04:23 PM

A few more have been 'fixed' if you sent me a PM please try to log in and report back with the results.

Koptos

04-15-2008, 04:55 PM

Hello Again!Well i still can't logon! same thing as before, everytime i come to the part were it tryes to logon to the server i end up back at character select.koptos/Acron

TSR-DanT

04-15-2008, 05:03 PM

Ok, at this point you are not involved with this specific post and issue. I will PM you with some suggestions.

Slyverious

04-15-2008, 06:57 PM

ya know i got the same problem, i just click play and not even gets on the char selection screen and says "lost connection to server", just notifying, gonna send a PM to the guy who said.

Kod

04-15-2008, 10:39 PM

Still not able to log in.

Slyverious

04-15-2008, 11:45 PM

hehe i think this is gonna take a bit longer, *sighs* i miss being there. just hope this is fixed.

Roddy2

04-16-2008, 04:26 AM

I sent a PM and I'm still stuck. It hangs when trying to get to character select and then finally pops up a Lost Connection to the Server dialog.

Edgetown

04-16-2008, 10:46 AM

ALL:I only skimmed the thread, but I just resolved my "Login rejected" issue when I got to the Zone login portion.I deleted the files under the cachelogin directory. I restarted and was able to log back in successfully without any problems.

TSR-DanT

04-16-2008, 12:31 PM

Everyone feel free to delete that folder too if you want.Now I've gotten about 70 unique PMs since Monday, so if you are still unable to log in when I update this thread again saying that you've been 'fixed', send me another PM, stating that this is at least the second contact with me. A lot of these PMs are starting to look the same, some people are even using the same form and simply changing the station names.In a few hours the people who PMed me last night and this morning will be updated, and I'll make a new post stating that it has been done, at that time try to log in and report back.

TSR-DanT

04-16-2008, 04:44 PM

Everyone who sent me a PM yesterday night or this morning should be fixed. Please try to log in. If you are still having issues at this point you are not having an IP issue, but just a standard connection issue.

Slyverious

04-16-2008, 05:54 PM

well i tried again, and even i deleted that login cache directory, and nope, still saying "Lost connection to Server"

TSR-DanT

04-16-2008, 06:23 PM

<cite>Slyverious wrote:</cite><blockquote>well i tried again, and even i deleted that login cache directory, and nope, still saying "Lost connection to Server"</blockquote>You may want to try and disable the firewall, and antivirus software if they are installed. You may also want to that try running a clean boot, by making sure all unnecessary background programs are disabled. Please follow the directions below on how to accomplish this.To disable background programs. 1. Select the START button.2. Select RUN.3. Type in "msconfig" (without the &quot<img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />4. Press OK5. Select the STARTUP tab.6. For Windows 98/ME, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, click on the disable all button.7.Hit apply and then OK. Restart the computer when prompted, then try the game again. You might want to try uninstalling the anti virus software, that type of software is known to cause issues like this.

Slyverious

04-16-2008, 06:32 PM

ok i will do that, just to say i use Windows Vista lolbut already i think i stopped some background programs that started up along with Windows, i guess, and already letting EQ2 to pass on the Firewall.

Roddy2

04-16-2008, 06:58 PM

Ok, I uninstalled my firewall,antivirus and disabled the startup programs and completey reinstalled eq2. I still get the same Lost Connection to the Server.

Slyverious

04-16-2008, 08:08 PM

yup same as me, i did all that disabled the firewall and antivirus and still that.

Kod

04-16-2008, 09:16 PM

Did everything. Still "Lost Connection to Server."

Slyverious

04-16-2008, 09:25 PM

oops double posting, sorry, but yeah still at it

Fuyuki

04-16-2008, 11:38 PM

lol funny that my account / ip was block since 4/16. seems we'd better not to say pp at the game since we'll get blocked. that sucks!

Roddy2

04-17-2008, 08:50 AM

Ok I'm fixed. I think my problem is an IRQ conflict between my graphics card and network card. When I use wireless instead of the cable I'm ok. I'm not sure how to fix it seeing I'm using a laptop at the moment but at least I can get into the game. Hope this can help some of you other guys.

Koptos

04-17-2008, 02:34 PM

Well i still have the same problem as most u gyes have "Lost Connection to the Server" and ending up in charcter select.Iv also unistalld my firewall,antivirus and still im not loging on.

Kod

04-17-2008, 06:04 PM

Still cannot log in

Slyverious

04-17-2008, 06:26 PM

ok i got update on my side, like it goes to char selection normally that is good again, but now when i enter with a char, it loading stuff then it crashes for no reason when it loading the stuff in-world.i mean not even inside the game, but when loading screen and so, it crashes there.now when it caching stuff there it says login invalid and exits.

TSR-DanT

04-17-2008, 07:35 PM

A new batch of people have been put through, go ahead and try again and report success or failure.

Slyverious

04-17-2008, 08:05 PM

nope still fails to me, still it reaches to "caching appearances" then it stops and says "Login Rejected"

Zero4

04-17-2008, 08:18 PM

Now, I get the login problem too >_< Sony really disappoint me.

Kod

04-17-2008, 11:08 PM

Still nothing

Kercy

04-18-2008, 11:00 AM

Same for me, i can login, patch the game, but after hitting play and preparing to reach the character selection screen , it hangs on "creating entities" and end with a "lost connection to server" message.i've uninstalled my antivirus/firewall,reinstalled game, tried on two different computer, from vista and xp systems, messed with router, set dmz toward my computer IP, nothing seems to work.I asked a friend of mine to check my account from his computer and he seems to be able to log me on, so i guess it's not an account bane issue hehehehe.I fancy myself being fairly computer friendly, but if the issue is on my side i'm clueless bout what it could be atm.

TSR-DanT

04-18-2008, 11:01 AM

<cite>Slyverious wrote:</cite><blockquote>nope still fails to me, still it reaches to "caching appearances" then it stops and says "Login Rejected"</blockquote>You may want to back up and delete the cache folder, eq2_recent.ini, eq2_default.ini, EverQuest2.exe and all files named after the character with which you're having this issue.The character specific files will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.iniTo do this please follow these directions:1. First look for your EverQuest II directory. You can find the directory in the default directory:2. Click on MY COMPUTERC<img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />RIVEPROGRAM FILESSONYEVERQUEST II3. Next look for any files explained above and delete them. 4. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.

Zero4

04-18-2008, 12:19 PM

<cite>TSR-DanT wrote:</cite><blockquote><cite>Slyverious wrote:</cite><blockquote>nope still fails to me, still it reaches to "caching appearances" then it stops and says "Login Rejected"</blockquote>You may want to back up and delete the cache folder, eq2_recent.ini, eq2_default.ini, EverQuest2.exe and all files named after the character with which you're having this issue.The character specific files will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.iniTo do this please follow these directions:1. First look for your EverQuest II directory. You can find the directory in the default directory:2. Click on MY COMPUTERC<img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY<img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />" width="15" height="15" />RIVEPROGRAM FILESSONYEVERQUEST II3. Next look for any files explained above and delete them. 4. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher. </blockquote>Tried your method, but not work for me. Login -> character selection -> choose character and click play button -> "recieving zone information" show up -> exist to windows automatically.I have try to turn on/off the firewall of windows xp, but not work too.

TSR-DanT

04-18-2008, 02:39 PM

You might want to try uninstalling the anti virus software, that type of software is known to cause issues like this.

TSR-DanT

04-18-2008, 02:44 PM

You might want to try uninstalling the anti virus software, that type of software is known to cause issues like this.

Slyverious

04-18-2008, 02:50 PM

yup i did it now, and still not, it exits automatically in caching appearances, i even tried it with another char, and still same issueand does the thing i am using Vista does produce a problem on this? (i kinda heard that Vista doesn't like EQ2)

Kod

04-18-2008, 06:58 PM

Still having same problems as Kercyan

aardda

04-18-2008, 07:48 PM

I'm having a similar problem.Just got a new comp today running vista. disabled the uac and firewall etc, it patches fine, starts the game client fine until it reaches the part saying "Creating Entities" where it hangs for a few minutes before going to the character connect screen and disconnecting me.As its a completely clean install i have no other custom ui files or anything like that, i can still log in both my accounts on my old computer running xp, with the same router/internet connection. The relevant dx info is as follows------------------System Information------------------Time of this report: 4/18/2008, 23:46:11 Machine name: DAVE-PC Operating System: Windows VistaTM Business (6.0, Build 6001) Service Pack 1 (6001.longhorn_rtm.080118-1840) Language: English (Regional Setting: English)System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 01/11/08 Ver: 08.00.14 Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz Memory: 4094MB RAM Page File: 1398MB used, 7038MB available Windows Dir: C:Windows DirectX Version: DirectX 10DX Setup Parameters: Not found DxDiag Version: 6.00.6001.18000 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Sound Tab 4: No problems found. Sound Tab 5: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: ATI Radeon HD 3800 Series Manufacturer: ATI Technologies Inc. Chip type: ATI Radeon Graphics Processor (0x9501) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_9501&SUBSYS_E620174B&REV_00 Display Memory: 2298 MB Dedicated Memory: 507 MB Shared Memory: 1791 MB Current Mode: 1280 x 1024 (32 bit) (60Hz) Monitor: Generic PnP Monitor Driver Name: atidxx32,atidxx64.dll,atiumdag,atiumdva,atiumd64.d ll,atiumd6a.dat,atitmm64.dll Driver Version: 7.15.0010.0096 (English) DDI Version: 10.1Driver Attributes: Final Retail Driver Date/Size: 3/29/2008 05:10:09, 1499136 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71EE2-D641-11CF-CC76-2AC6A1C2CA35} Vendor ID: 0x1002 Device ID: 0x9501 SubSys ID: 0xE620174B Revision ID: 0x0000 Revision ID: 0x0000 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled

Zero4

04-18-2008, 07:49 PM

<cite>TSR-DanT wrote:</cite><blockquote>You might want to try uninstalling the anti virus software, that type of software is known to cause issues like this.</blockquote>I haven't installed anti virus .......Should we quit this game?

Elorah

04-18-2008, 08:13 PM

<cite>Zero497 wrote:</cite><blockquote><cite>TSR-DanT wrote:</cite><blockquote>You might want to try uninstalling the anti virus software, that type of software is known to cause issues like this.</blockquote>I haven't installed anti virus .......Should we quit this game? </blockquote>Why? Cause there are a few issues that are hitting some people when they are CLEARLY working on it? If you are willing to quit after a few days... perhaps you should try looking at some of the other threads that have been going on a lot longer...Complaining and posting in newbie areas, is not the best way to go about this. perhaps you should post your system specs like another did. This issue did not effect everyone... so there must be something in common with everyone that was hit by it... perhaps finding that common link would be a great place to start? Did you PM the techie as he suggested?By the way.. not having an AV program opens you up to a world of hackers.... into your computer... to uninstall it for troubleshooting purposes is one thing... as you reinstall it again after... to not have one at all, is a dangerous thing indeed....

Zero4

04-18-2008, 11:01 PM

<cite>TSR-DanT wrote:</cite><blockquote><cite>Slyverious wrote:</cite><blockquote>nope still fails to me, still it reaches to "caching appearances" then it stops and says "Login Rejected"</blockquote>You may want to back up and delete the cache folder, eq2_recent.ini, eq2_default.ini, EverQuest2.exe and all files named after the character with which you're having this issue.The character specific files will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.iniTo do this please follow these directions:1. First look for your EverQuest II directory. You can find the directory in the default directory:2. Click on MY COMPUTERC<img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY<img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />" width="15" height="15" />RIVEPROGRAM FILESSONYEVERQUEST II3. Next look for any files explained above and delete them. 4. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher. </blockquote>Can you specify the change on 17/4 patch regarding the internet connection part? Player side and the server side? I start to doubt our problems are caused by the unstable internet connection.

Elorah

04-18-2008, 11:37 PM

<cite>Zero497 wrote:</cite><blockquote><cite></cite>Can you specify the change on 17/4 patch regarding the internet connection part? Player side and the server side? I start to doubt our problems are caused by the unstable internet connection.</blockquote>*sigh* every time that something is changed, it has a chance to mess with a configuration... Now I have no idea about this, but it seems that South Korea seems to be a possible common factor...perhaps some sort of IP issue....? Either way, they are working on it. Be sure to send the PM to the Tech posting in this thread....

Zero4

04-19-2008, 12:22 AM

<cite>Elorah wrote:</cite><blockquote><cite>Zero497 wrote:</cite><blockquote><cite></cite>Can you specify the change on 17/4 patch regarding the internet connection part? Player side and the server side? I start to doubt our problems are caused by the unstable internet connection.</blockquote>*sigh* every time that something is changed, it has a chance to mess with a configuration... Now I have no idea about this, but it seems that South Korea seems to be a possible common factor...perhaps some sort of IP issue....? Either way, they are working on it. Be sure to send the PM to the Tech posting in this thread....</blockquote>My understanding is that the zone server block us when we trying to log in the zone. First, we have no problem to login to the character selection. After we select our character and log in the zone server, the zone server decide we are not qualify and break the connection. Then we auto exit to windows.As I don't have problem to play before 17/4, so i really think they have set something new in the game zone server.

Kercy

04-19-2008, 10:37 AM

Well as i live in france, the korea factor won't apply to me here, same for my ISP, i've played eq2 since 3 years around and i never had any problem ( 'cept a few troubles with my video drivers at times, but never up to the point i couldn't play at all ).As you said, might be an ip issue, i'm not convinced but i can't really see anything else atm. I've used wireshark to monitor the traffic and nothings weird seems to happen so... /shrugI'll be patient and watch carefuly this thread, hoping some patch/trick will appear to restore my gaming time to the normal <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY<img mce_tsrc=" />

Elorah

04-19-2008, 10:54 AM

<cite>Kercyan wrote:</cite><blockquote>Well as i live in france, the korea factor won't apply to me here, same for my ISP, i've played eq2 since 3 years around and i never had any problem ( 'cept a few troubles with my video drivers at times, but never up to the point i couldn't play at all ).As you said, might be an ip issue, i'm not convinced but i can't really see anything else atm. I've used wireshark to monitor the traffic and nothings weird seems to happen so... /shrugI'll be patient and watch carefuly this thread, hoping some patch/trick will appear to restore my gaming time to the normal <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY<img mce_tsrc=" /></blockquote>Well.... there went my theory.. lolHave you PM'd the dev that posts in this thread? It seems that he is able to get quite alot of people fixed, but he needs the PM's....

Kercy

04-19-2008, 11:14 AM

Yup yup all done, Although i know it's not an account ban, my friend logged in using my account, and he had no problem to do it ( for the little story , he lives in the U.S. )Ah well i'm not totally desperate....yet <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" width="15" height="15" />

Elorah

04-19-2008, 11:37 AM

Perhaps something went wrong with IP blocking from any country other then US? I am just guessing here. NOt enough people posted the necessary info to solve this issue... lolHopefully he can get you in soon! Keep trying though...

Slyverious

04-19-2008, 12:32 PM

well the thing is just to keep trying, but [Removed for Content] i hope they get this fixed soon. i still can't lol

aardda

04-19-2008, 01:19 PM

Well i for one have fixed my issue. I had a few problems with the onboard networking on my new comp so disabled it in the bios and plugged in the pci one from my old comp.My mb is an asus m3a with onboard atheros gigabit lan controller. replaced that with a realtek pci adapater and i have ben able to login without problems since, tho my ping does seem a little on the high side.

Slyverious

04-20-2008, 01:21 AM

me still with this issue lol, i hope they fix it soon, i am still waiting. yes same issue as it exits the window on "Caching Appearances" does the problem affects that i am using Vista or a GeForce 9 series video card?

Kercy

04-20-2008, 08:51 AM

<cite>Slyverious wrote:</cite><blockquote>me still with this issue lol, i hope they fix it soon, i am still waiting. yes same issue as it exits the window on "Caching Appearances" does the problem affects that i am using Vista or a GeForce 9 series video card?</blockquote>Well i don't get kicked at the exact same step as you ( for myself the game kick me at "Creating entities" ) but the OS is irrevelant as it happens both on xp and vista ( dual-boot ) on a XPS laptop and not even related to drivers or computer because it also happens on second completly different Desktop machine.Which leaves only my router ( i have yet to find a very old one which is gathering dust around here, just to be sure that my router isn't the problem, tho i doubt that very much ), my ISP and Sony.Since i could play before the patch, it would be strange that either router or ISP are involved in this, but who knows, i'm not gonna leap on SOE each time something goes wrong hehehe.Anyway if my router swap attempt doesn't fix this, then it will be down to soe to carry me through, tho yes, if it takes too long i won't stand around paying for nothing of course as i cannot play at all.I'll give this a few weeks and then well, i'll be off, checking time to time if the issue has been corrected.

Boomer0369

04-20-2008, 12:25 PM

Yeah I'm having same issue was working fine before the last update. Now all I get is trying logon server #1-9 and then it says server unavailable. Sent all the info to SOE help then I get a response on my email that the email I replied to was not a valid address. Come on SOE help me out here.

The_Gravewalker

04-20-2008, 01:19 PM

I had been having intermittent problems logging in for some time (since the patch), so I started poking around to see what was going on.I was connecting through a proxy server in IE. Now, since I don't actually use IE and only had set up connecting through a proxy to help a friend do so, I had completely forgotten about it.Took out the proxy and suddenly the launcher connects like lightning.

Zero4

04-20-2008, 10:01 PM

<cite>Boomer0369 wrote:</cite><blockquote>Yeah I'm having same issue was working fine before the last update. Now all I get is trying logon server #1-9 and then it says server unavailable. Sent all the info to SOE help then I get a response on my email that the email I replied to was not a valid address. Come on SOE help me out here.</blockquote>It's the firewall that block the connection, i had the same problem as you. After I turn off the firewall, I can log to the character selection windows, but I still crash when login to the play zone......However, I find a very strange way to login: if i run Everquest .exe directly, I may randomly successfully login to the play zone after fast retry 5 to 6 times ( run everquest -> exit => run everquest again -> exit -> run......)The problem is I am bugged, and cannot loot any corpse/chest, I also cannot shop or deal with broker, but i can kill mod and get xp.....if i move to other zone, i will be kicked off from the server and exit to window again....Anyway, I have already stop my credit card subscription. I am so disappointed by SOE.

Tariana

04-21-2008, 04:28 AM

I just purchased EQ2 on Friday, April 19. I am having this issue.I can say that I can't be blocked becaues of any fraudulent activity, because I haven't used the game yet. I have tried all suggestions I have seen in this forum. Not able to log on.Honestly I'm very disappointed.Any suggestions?!?!

Zero4

04-21-2008, 04:45 AM

<cite>Tariana wrote:</cite><blockquote>I just purchased EQ2 on Friday, April 19. I am having this issue.I can say that I can't be blocked becaues of any fraudulent activity, because I haven't used the game yet. I have tried all suggestions I have seen in this forum. Not able to log on.Honestly I'm very disappointed.Any suggestions?!?!</blockquote>Which stage you crash? Launch progame? Character selection? The game cannot find the servers? You need to specify your case, there are so many situtations. But the most simple asnwer is to decide to quit the game like me

Marelius

04-21-2008, 07:05 AM

Same song and dance here since a week ago. I'm in South Korea, and numerous other players on the pen reported the same connection problem. Get past the patch server, try to log into wherever any of my seven (!) critters are camped, begin to load zone resources, cache personal appearance, then zap! Resources unloaded and I'm left looking at my windows wallpaper. Methinks it was a regional IP block due to the nefarious activities of some tenacious plat farmers. I already sent a PM to the TSR in hopes that I can link back up [Removed for Content] my EQ-playing family back in the good ol' USA. For someone who has had 1 to 3 accounts active since 2001, you would think they would show a little more selectivity and respect...

Elorah

04-21-2008, 09:02 AM

<cite>Zero497 wrote:</cite><blockquote><cite>Tariana wrote:</cite><blockquote>I just purchased EQ2 on Friday, April 19. I am having this issue.I can say that I can't be blocked becaues of any fraudulent activity, because I haven't used the game yet. I have tried all suggestions I have seen in this forum. Not able to log on.Honestly I'm very disappointed.Any suggestions?!?!</blockquote>Which stage you crash? Launch progame? Character selection? The game cannot find the servers? You need to specify your case, there are so many situtations. But the most simple asnwer is to decide to quit the game like me </blockquote>Tariana, we do need more info from you to see if it is the same issue, or not. There is a Tech dev that is floating in this thread that has been able to help many people. Send him the PM with your info as he suggests...As for Zero497.... did you quit? or are you still wanting to play? You keep saying that you quit....and you try to impress your opinion on new people that come to this game...

Zero4

04-21-2008, 09:45 AM

<cite>Elorah wrote:</cite><blockquote><cite>Zero497 wrote:</cite><blockquote><cite>Tariana wrote:</cite><blockquote>I just purchased EQ2 on Friday, April 19. I am having this issue.I can say that I can't be blocked becaues of any fraudulent activity, because I haven't used the game yet. I have tried all suggestions I have seen in this forum. Not able to log on.Honestly I'm very disappointed.Any suggestions?!?!</blockquote>Which stage you crash? Launch progame? Character selection? The game cannot find the servers? You need to specify your case, there are so many situtations. But the most simple asnwer is to decide to quit the game like me </blockquote>Tariana, we do need more info from you to see if it is the same issue, or not. There is a Tech dev that is floating in this thread that has been able to help many people. Send him the PM with your info as he suggests...As for Zero497.... did you quit? or are you still wanting to play? You keep saying that you quit....and you try to impress your opinion on new people that come to this game...</blockquote>Keep paying the monthly fee for login trial everyday? No way.And I haven't see any good suggestion or analysis for our cases from the tech support team so far....I want to play, but the real choice to me is to quit.

Tariana

04-21-2008, 11:46 AM

Thank you Elorah. I've contacted the tech that was floating in this thread.Nothing yet, but at least it's somewhere to start.

Zero4

04-21-2008, 12:34 PM

I get the reply from them as below.....helpless and hopelesss. I don't install any extra firewall, the only firewall I have should be the windows xp default firewall. I have tried turn it on/off, both methods not work. DNS is also on auto pick. I haven't use Proxy too....Their reply doesn't help at all. __________________________________________________ _____________________ This is a router type issue, you need to look into resetting your router. Sony Online Entertainment does not support the use of firewalls and proxies, including cable/DSL NAT routers, campus and office networks, or any type of Internet connection sharing services. However, in an effort to assist you in configuring your systems on your own, we would like to provide the following information which may help you in setting up your router or firewall to work with EverQuest II. EverQuest II LaunchPad and Patch Servers A TCP connection is initiated from the LaunchPad client port > 1023 to patch.station.sony.com port 7000. A UDP connection is initiated from the LaunchPad client port > 1023 to sdlaunchpad1.station.sony.com and sdlaunchpad2.station.sony.com port range 3016-3021 and 9700-9703. EverQuest II Patch: A TCP connection is initiated from the EverQuest II client port > 1023 to patch.everquest2.com, abepatch.everquest2.com, laepatch.everquest2.com, or amspatch.everquest2.com at port 7010. Some of the above patchers resolve to multiple IP addresses, so if you have a strict outbound firewalling policy, be sure to check for all IP addresses using a DNS lookup tool. EverQuest II Game Client: UDP connections are initiated from the EverQuest II client port >1023 to servers on UDP ports 9100, and UDP ports in the range 32800-33000. Additionally, ICMP messages type 0 (echo reply), 3 (unreachable), 8 (echo request) and 11 (expired) should be permitted bi-directionally between the client PC and the EverQuest II servers. EverQuest II Servers Subnets: There are multiple IP addresses for the Patch and LaunchPad clusters, and they may change as the network demands, so check often using a DNS lookup tool if you provide a specific firewall rule for these services. The EverQuest II server IP addresses are currently in these subnets: 64.37.158.*, 199.108.11.*, 199.108.12.*, 199.108.13.*, 199.108.202.*, 199.108.203.*, 195.33.135.* Generic Firewall Configuration Instructions: The following information may assist you in setting up your firewall software if you are having connectivity problems with EverQuest II. It is recommended that you follow these steps only if you are having difficulty connecting to the servers or are experiencing random disconnections in EverQuest II. Basic walkthroughs are provided for the following programs: Zone Alarm Internet Connection Firewall Sygate Personal Firewall Norton Personal Firewall McAfee Personal Firewall Tiny Personal Firewall Zone Alarm: Double click on the Zone Alarm system tray icon (the system tray icon is located in the lower right hand corner of your screen where your clock is) Click on Program Control Slide the Tab to the LOW setting Close the window out and run EverQuest II Internet Connection Firewall: Right click on My Network Places and click Properties Right click on LAN Connection (or whatever you might have named your broadband connection) and click Properties Click the Advanced Tab Click the check box that states "Protect my computer and network by limiting or preventing access to this computer from the internet" Click Apply Close the window and run EverQuest II Sygate Personal Firewall: Right click on the Sygate Personal Firewall icon in the system tray and left click Sygate Personal Firewall Pro Click Security and then click Allow All Close the Window and run EverQuest II Norton Personal Firewall: Go through the Automated Setup Setup Home Networking if you need to do so Run the Automatic Program Scan Check boxes next to all EverQuest II related programs and select Permit All under Internet Access Click Finish Double click on the system tray icon for Norton and select Personal Firewall Click on Configure Slide the Firewall slider to LOW McAfee Personal Firewall: Run through the Configuration Assistant Select Allow all traffic Follow through the Startup Options and the Control Access to shares sections Under Allowed Applications, select Search all drives IF EverQuest II did not show up under the initial scan Place check marks next to all EverQuest II related applications that show up Click finish and allow the Firewall to apply the settings and reboot your computer Enter EverQuest II Tiny Personal Firewall: Right click on the Tiny Personal Firewall system tray icon and select Administration Tool Click Application Groups Click Settings and then click Create new Application Group Name the new Application Group EverQuest II and set the Security Level to Unrestricted Go into the Unrestricted Applications group and look for all executable files listed under your EverQuest II directory and move them to the EverQuest II Application Group you just created Close the window and run EverQuest II

TSR-DanT

04-21-2008, 12:36 PM

Everyone who sent me PMs has been sent over to the magic fixer person. However if you're still unable to connect after I update this thread saying you've been 'fixed' you're NOT having the issue which is the point of this thread.The problem with these forums is everyone who can't connect or load the game assumes it's all caused by the same thing. Zero, you're not being blocked by an IP and the new person who just got the game is not having this issue.This thread is for people who were being blocked at the log in server by all of our games based off of the subnet their ISP is providing for them. Some people on this thread are having OS issues, or driver conflicts, or UI Mods that are messed up after the patch, or firewall blockage. This thread is too long and there are too many people on it NOT having the SAME issue. If you have sent me a PM with your station name, and I have replied back to this thread after saying that anyone who sent a PM has been fixed, and you still cannot log in, you need to call tech and open a ticket and have them look through your files. Maybe even put it in Tier 2.This is a very simple issue, and people having other issues are not apart of it. I would not suggest starting a new thread with your issue at this point, but instead contact tech support over the phone line and have them help you out. It will be much more specific to your issue and the files they request will help find the issue, which is NOT that you're blocked by IP.

Zero4

04-21-2008, 12:58 PM

<cite>TSR-DanT wrote:</cite><blockquote>Everyone who sent me PMs has been sent over to the magic fixer person. However if you're still unable to connect after I update this thread saying you've been 'fixed' you're NOT having the issue which is the point of this thread.The problem with these forums is everyone who can't connect or load the game assumes it's all caused by the same thing. Zero, you're not being blocked by an IP and the new person who just got the game is not having this issue.This thread is for people who were being blocked at the log in server by all of our games based off of the subnet their ISP is providing for them. Some people on this thread are having OS issues, or driver conflicts, or UI Mods that are messed up after the patch, or firewall blockage. This thread is too long and there are too many people on it NOT having the SAME issue. If you have sent me a PM with your station name, and I have replied back to this thread after saying that anyone who sent a PM has been fixed, and you still cannot log in, you need to call tech and open a ticket and have them look through your files. Maybe even put it in Tier 2.This is a very simple issue, and people having other issues are not apart of it. I would not suggest starting a new thread with your issue at this point, but instead contact tech support over the phone line and have them help you out. It will be much more specific to your issue and the files they request will help find the issue, which is NOT that you're blocked by IP.</blockquote>Now, you claim this thread is not for my login problem.......To make it simple, I will quit...SOE game will never be on my playlist again, no matter EQ3, EQ4......

TSR-DanT

04-21-2008, 01:05 PM

<cite>Zero497 wrote:</cite><blockquote><cite>TSR-DanT wrote:</cite><blockquote>Everyone who sent me PMs has been sent over to the magic fixer person. However if you're still unable to connect after I update this thread saying you've been 'fixed' you're NOT having the issue which is the point of this thread.The problem with these forums is everyone who can't connect or load the game assumes it's all caused by the same thing. Zero, you're not being blocked by an IP and the new person who just got the game is not having this issue.This thread is for people who were being blocked at the log in server by all of our games based off of the subnet their ISP is providing for them. Some people on this thread are having OS issues, or driver conflicts, or UI Mods that are messed up after the patch, or firewall blockage. This thread is too long and there are too many people on it NOT having the SAME issue. If you have sent me a PM with your station name, and I have replied back to this thread after saying that anyone who sent a PM has been fixed, and you still cannot log in, you need to call tech and open a ticket and have them look through your files. Maybe even put it in Tier 2.This is a very simple issue, and people having other issues are not apart of it. I would not suggest starting a new thread with your issue at this point, but instead contact tech support over the phone line and have them help you out. It will be much more specific to your issue and the files they request will help find the issue, which is NOT that you're blocked by IP.</blockquote>Now, you claim this thread is not for my login problem.......To make it simple, I will quit...SOE game will never be on my playlist again, no matter EQ3, EQ4......</blockquote>I have made several posts that have stated what I said above, just with fewer words. Like I said above, and previously...If you PMed me your station name, and I 'fixed' you, and you still cannot log in, this is NOT a blocking issue and you're having some other form of connection/log in issue. In my first response that identified the issue at hand for MOST of the original posters on 04/14/2008 10:03:12 I said that this will not apply to every one. Then starting after 04/15/2008 11:31:39 I was finding people who were not having the same issue as the original posters...I am not saying we are not going to help you, simply that this thread really isn't the best place considering it's now 9 pages long and littered with posts not about your issue. I'm trying to get your specific help so we can figure out what's going on... At this point it really is your best bet to contact the phone line and open a ticket and get those files to them, however it's your choice to do that or not.. the ball is in your court here Zero.

TSR-DanT

04-21-2008, 02:47 PM

New PMs from late Friday and over the weekend should try to log in again.

Marelius

04-21-2008, 03:57 PM

I'm able to log on now. Thanks for unblocking this servicemember's IP. What would reeeeaaaallly be nice is if 1/4 of my monthly subscription for April would be credited back to my account.....

Dakahn

04-21-2008, 07:00 PM

I can log in now. But I don't feel like I should thank you guys for indiscriminately blocking my IP for five days, and only unblocking me cause I managed to find this thread and asked you to fix your mistake. Being denied access to a service I pay for, without any notice or warning, simply because my IP falls within a range of IPs you guys assumed to be the source of some fraudulant accounts, is really bad business. Perhaps you should stick to banning accounts you have verified as violating the EULA, instead of blocking people en masse, until they manage to figure out why the game crashes on them after spending a few hours trying to troubleshoot their game, PC, and network and finally figure out to send you a PM asking to be unblocked. I wonder how many customers didn't find this thread, and think the game was broken by the last update, and just stopped playing like I almost did... I'm assuming any kind of compensation from Sony to express regret for their mistake is beyond their comprehension of customer service... so I guess I'll just have to remain angry, and feel like i was ripped off.

TSR-DanT

04-22-2008, 11:46 AM

"within a range of IPs you guys assumed to be the source of some fraudulant accounts"This is where you're wrong. We are not guessing. It's been verified. There is no question about the ranges of IPs being used and their need to be blocked. You happen to be a legit customer on that range, and I do apologize that you got caught in all of this, but that does not change the facts behind the choice to move forward with this type of action. These types of things are not only for our good, but for our customer's good too. There were a ton of account compromises, thefts, and bannings due to these spammers getting into customer accounts. If they would have never been able to infiltrate in the first place a lot of this would have been avoided, but they have gotten in, and it's gotten obscene and we need to take a stand and stop them.Again, I am sorry for all of the innocent and legitimate customers who have had a problem because of this, but we have to do something. As for the customers who were unable to find this thread, we do have live chat, email, and phone lines for customers to contact. The entire tech department is aware that this is happening and for the most part we are no longer getting contacts about it from legit customers.

Trilarian-2

04-22-2008, 12:55 PM

I know its easy to be happy while my IP is not banned... but I do have to say for this one I'm all for blocking ranges(even if it meant I couldn't play for a week or two). It is an inconvenience and easily accepted to be downright frustrating to not be able to play for a week while sorting things out(and for those effected, good business practice would be a pro-rated month). However, do realize it was just a week in a game most have invested years. Should your account be stolen by one of the scammers(which has been happening a lot) then you would lose more than just a week of time. It is sort of a necessary evil. Yes, legit players will get caught in the net and need to be helped, but also hundreds of scammers will be locked out too, which is good for the entire player base. Just my 2 cp...