Help, can't get into game

[fetr]

<p>I just got the EQ2 Rise of Kunark retail today.   I installed it with no problem.  launched the game and it did its updates an such  and it says Update Complete.  Underneath that is a "box" that says "Updating" in big faded gray letters and below that it says "Download" in small white letters.  beneath that it says "Character Select Unavailable".  There is no option, button, whatever to run, play, enter game, whatever.  What can i do to fix this and finally be able to play?</p><p>I did download and play the free trial a little while back, so if that worked ok, this should have too, right?</p><p>Please help.  Thanks. </p>

[stuka1000]

<p>The 'updating' button should turn into a red 'play' button when the updates are done.  It may still be patching as it takes awhile.</p>

[TSR-DanT]

Are you using vista?We apologize for any difficulty running our games in Vista - Microsoft changed a few settings to Vista that can cause a few issues running some of our games. These instructions will help you load any Windows XP game in Vista: 1. Right click on the program launch icon2. Left click on "Properties".3. In the new window that pops up click on the "Compatibility" tab.4. In the "Compatibility Mode" area check the box next to "Run this program in compatibility mode for:"5. In the drop down list make certain that "Windows XP (Service Pack 2)" is selected.6. Under "Privilege Level" make certain that the box next to "Run this program as administrator" is checked.7. Click on "Apply" then click on "Ok".8. Double click on the program launch icon. This should allow you to run your program under Windows Vista