Getting stuck at loading UI settings

[Mystine]

<span class="postbody">I have vista, a geforce 8800 GTX. 32 bit dell.. it is amazing I can pvp raid anything on extreme quality.. but I often get stuck at loading UI settings when I log into Kunark or Qeynos. I have to lower my settings to blob mode before I zone or I get stuck at loading UI settings. No matter what I do it will eventually get stuck. I have upgraded my drivers did that hotfix a while back and when I try to do the most current hotfix on Nvidia it says my system doesn't support the fix.  Some days I can't even get into game, I have to restart my system and lower my settings 4 times before I get in.  Also when I get stuck in loading UI settings it boots me from the internet while freezing me and I have to do a push the button to close out.  I have no idea what to do to fix this problem... any advice would be wonderful.  Use small words please as I am not a nerd.thank you.. help me eq2 nerds please oh please</span>

[TSR-DanT]

I'm not a nerd... I'm a geek.You may want to delete the cache folder,  eq2_recent.ini, eq2_default.ini, EverQuest2.exe and all files named after the character with which you're having this issue.The character specific files will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.iniSince the character named files are also your window placement settings, you might want to back them up, instead of delete them.And if you haven't already, try this as well:1. Right click on the program launch icon2. Left click on "Properties".3. In the new window that pops up click on the "Compatibility" tab.4. In the "Compatibility Mode" area check the box next to "Run this program in compatibility mode for:"5. In the drop down list make certain that "Windows XP (Service Pack 2)" is selected.6. Under "Privilege Level" make certain that the box next to "Run this program as administrator" is checked.7. Click on "Apply" then click on "Ok".8. Double click on the program launch icon.

[Mystine]

I'm pretty sure my nerd friend helped me do all that.  But I will try it the geek way and see if it helps, I am already going in XP service 2 blahblah compatible.  The whole first part is like Greek to me you geek.  Thanks for that oh so confusing advice and hopefully you won't hear me cussing from your office as I get stuck in zone in and want to PVP. That really makes a girl cranky.

[Mystine]

Mr. Geek that did not work. any other words of wisdom?  If I wait til the game crashes after I get stuck in loading UI settings I get some error message... I never had this much trouble before it seems to be getting worse.  HELP!!! please oh please

[TSR-DanT]

<b></b> 1. Make sure you are logged in on an Administrator account. 2. Navigate to the game's folder (Usually c:program filessony will contain the game's folder) 3. Right click on the game's folder and go to properties 4. Click on the Security Tab 5. Click on the Edit button. 6. Go through each username or group listed and make sure all "Allow" boxes are checked 7. Ensure that no "Deny" boxes are checked and click OK.

[Mystine]

I did that and when i go back to look it doesn't appear to have saved the allow all my boxes checked thing.  What am I doing wrong?

[TSR-DanT]

That would lead me to believe that you are not on an administrator account.What kind of firewall software do you have running?  Any other security softwares?

[Mystine]

i think im on admin account.  it tells me I have to run it on admin and i click that option.  I have no idea what the security is... I just have the basic macafee software. I will try to have a geek translate all this for me.  any other things you can offer up would be most helpful.  At the moment I'm feeling pretty darn dumb /grin

[TSR-DanT]

You need to add our program to your McAfee's exception/ignore list.You may want to back up, then remove  the cache folder, the UI folder,  eq2_recent.ini, eq2_default.ini, EverQuest2.exe and all files named after the character with which you're having this issue.The character specific files will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.iniTo do this please follow these directions:1. First look for your EverQuest II directory. You can find the directory in the default directory:2. Click on MY COMPUTERC<img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />RIVEPROGRAM FILESSONYEVERQUEST II3. Next look for any files explained above and delete them. 4. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.

[Mystine]

Ok, I think I deleted everything, and im patching. Have no idea about the Macafee thing. will consult real life geek.  thank you and ugh I hope this works.  While I'm receiving your geek attention, does only having 2gig make a difference for any of this junk?  I thought my system had 4gigs. it has 2... would getting another gig make a difference?

[TSR-DanT]

The game will only recognize up to 2 gigs I believe, so no, that shouldn't have an effect here.

[Mystine]

Mr. Geek.....I was having a lovely time and wasn't getting stuck at loading UI settings but it is doing it again.  Any other insight would be lovely. It is vera hard to pvp a mystic when I get stuckcheers,Myst

[TSR-DanT]

Remove the program from the exception list and re add it.  Also do the clean boot listed below:You may want to try and disable the firewall, and antivirus software if they are installed. You may also want to that try running a clean boot, by making sure all unnecessary background programs are disabled. Please follow the directions below on how to accomplish this.To disable background programs. 1. Select the START button.2. Select RUN.3. Type in "msconfig" (without the &quot<img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />4. Press OK5. Select the STARTUP tab.6. For Windows 98/ME, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, click on the disable all button.7.Hit apply and then OK. Restart the computer when prompted, then try the game again. 

[Mystine]

I'm using vista... may I get a run down for that?thank you

[TSR-DanT]

<span class="postbody">1. Select the START button.2. Type run in the search box and open the only application it provides for you.3. Type in "msconfig" (without the " )4. Press Enter5. Select the STARTUP tab.6. Click on the disable all button.7. Hit apply and then OK. Restart the computer when prompted, then try the game again.</span>

[noggie12]

why turn everything off and risk getting viruses and stuff from the virus protection not being on?<cite>TSR-DanT wrote:</cite><blockquote><span class="postbody">1. Select the START button.2. Type run in the search box and open the only application it provides for you.3. Type in "msconfig" (without the " )4. Press Enter5. Select the STARTUP tab.6. Click on the disable all button.7. Hit apply and then OK. Restart the computer when prompted, then try the game again.</span></blockquote>

[TSR-DanT]

<cite>noggie12 wrote:</cite><blockquote>why turn everything off and risk getting viruses and stuff from the virus protection not being on?<cite>TSR-DanT wrote:</cite><blockquote><span class="postbody">1. Select the START button.2. Type run in the search box and open the only application it provides for you.3. Type in "msconfig" (without the " )4. Press Enter5. Select the STARTUP tab.6. Click on the disable all button.7. Hit apply and then OK. Restart the computer when prompted, then try the game again.</span></blockquote></blockquote>This was for testing purposes only.  Also connecting to only our game will not give you a virus.  We do recommend that you turn the security on while surfing and downloading.  However just connecting to us, you'll be safe.  Also, if it works with out the AV, we know it's the AV causing it, and know what to look into to get this fixed.  However if it's still broken with the AV off then we know we can ignore the AV for now.

[Mystine]

it is still doing it, it is also worse now.. I get stuck all the time in Q and sometimes when im pvping in Kunark... It is so irritating and if not for my friends I would be seriously tempted to uninstall EQ2.  I would still love some help and advice if anyone has any thoughts.Myst the sad sad mystic

[TSR-DanT]

<cite>Mystine@Nagafen wrote:</cite><blockquote>it is still doing it, it is also worse now.. I get stuck all the time in Q and sometimes when im pvping in Kunark... It is so irritating and if not for my friends I would be seriously tempted to uninstall EQ2.  I would still love some help and advice if anyone has any thoughts.Myst the sad sad mystic</blockquote><span class="postbody">What have we done to your router?  Do you have one?  Is it a seperate box or is it built into the modem?  Do you know how to set up port forwarding?  Have you tried resetting the router/modem?  What about bypassing the router all together?</span>