Extra Features Unavailable?

[Fianaise]

<p>This may have already been addressed, though I dont see it on the list.  But, I am paying the extra money every month for the Station Pass with all the bonus features for EQ2players, and all that.  When I try to look up a character's alts, though, it tells me that I need a subscription to the advanced features to be able to do that.  It was working, until a few weeks ago.  I checked, and I'm up to date with my billing and all that.  Is this a known problem, and can it be fixed?</p><p> Wysp O'Wyll</p>

[Grimdeath]

There's more information in this thread: <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=398789" rel="nofollow" target="_blank">http://forums.station.sony.com/eq2/...topic_id=398789</a>However, no answer from SOE. I don't think we should expect one either. It seems a few people - myself included - are experiencing this problem too.

[Kalyai]

<p>I had this problem last month... when I attempted to access guild chat, it said I neededt o upgrade to Player Access...I had been paying for it form the start and didnt receive a notice saying I needed to resubscribe....</p><p>Yesterday, I was on guild chat with no issues...talking to my guild members all day...this morning...I attempt to hit chat...and it says I need to upgrade...</p><p>the ONLY difference is that I went into my account...and I AM SUBSCRIBED TO STATION PLAYERS for $2.99 a month......</p><p>Someone needs to fix this ASAP...like 2 hours ago.</p><p>I am REALLY getting [Removed for Content] at SOE and their support staff....</p><p>Station Exchange stops working, auctions are lost for a while, won auctions result in not being able to pay, giving a strike on the account, sold auctions result in not receiving payment...</p><p>Me /petition a GM, as I am supposed to do, to have them remove what they call "ghost mail" from a character so that I can put it on the exchange...only to have it take them a week and a half to respond to tell me that I need to make sure I have no mail in my mailbox, that I have no XP Debt (being on a pvp server there is no xp debt) and that if that doesnt work, to petition a GM and have them remove ghost mail.....THEN have them close the ticket after a few back and forth responses saying that it was resolved....when it wasnt... I had to open a 2nd ticket and this one got an even worse response...apparently they decided I needed to understand that I could not transfer off a pvp server to a non pvp server AND that I couldnt transfer off of an Exchange server!  Finally a month after my original petition..I get a response saying they will delete ghostmail...</p><p>For the past month, support has been giving people the run around....on so many issues...and now they break something else!</p><p>Way to Go SOE!!!  </p>

[Vollux]

<p>Add me to the list.  Received an e-mail about a refund.  Received the refund.  Then December billing hits my account and it is off $1.06 (YeeHaw for Texas state tax).  I take a look and the Advanced Guild Tools I'd had for 3 years now are unchecked.  </p><p><span style="font-size: small;">WHAT'S UP SOE?</span></p><p><span style="font-size: small;">(and <img src="http://forums.station.sony.com/eq2/images/smilies/908627bbe5e9f6a080977db8c365caff.gif" border="0" alt="SMILEY" width="15" height="15" /> Wysp!)</span></p>