Hollyf
12-05-2007, 07:41 PM
<p>Where do I even begin to convey my situation and frustration in what should have been a simple character transfer between game servers? I suppose it would be easier to put that being a student paying her own waythrough college has to purchase game cards to continue to enjoy EQ2 and when I wished to complete a transfer from Blackburrow to Befallen, I also needed to purchase a 50.00 prepaid credit card for it. Simple enough, right? No, sadly, it was not. Their billing system rejected the charge and the prepay cc company charged me a service fee for the denial. I petitioned, petitioned and petitioned again when the form stopped responding and sent me back to the beginning. Another prepay credit card, different type, purchased again, this time in the amount of 100.00, (my intuition telling me their might be another problem.) Quite true to what I felt might happen, it did and was rejected twice. Another petition later, and finally a TSR (Eric T) kindly responded, gave me a list of questions and billing info inquiry and said he would do a manual transfer. I made it to Befallen, joined my new guild and began to contribute to be a true member. I then received a email from TSR Eric, stating the credit card was a HARD DECLINE and I should provide another one to pay for it. I emailed back and re-provdided the information. </p><p>Today, I received yet another email from him, this time stating I was being sent back to Blackburrow server because three times they tried to bill the card and did not have any positive response. Now, I have lost my guild membership, my contributed sp, my rank and as far as Im concerned, my enjoyment to this game for almost two years now. For two years now, like others who "pay to play," I have patiently dealt with issues such as server downtimes, server problems, willingly bought every expansion, run out to buy soe game cards and sometimes going to three retail stores for one when others were out-of-stock, only to be 'punished' for something that is not my fault. This of course only to be told by a Live Support TSR today after I was sent back that my incident is in queue but that may take 6-7 days to attend to, AFTER which I have yet gone out and bought another prepay credit card intact for 50.00 and given them a new form of payment?</p><p>When is it that SOE, Sony Corporation and every single other division of Sony realized that if it were not for paying customers, there would be NO business for their product(s)? SOE cannot continue to "take in stride" when a customer has a complaint or provides feedback of a negative nature and needs a solution that should not take 6-7 days to resolve. I am one of tomorrow's generation that TRULY believes that "the pen is mightier than the sword," even in it's electronic form and I shall not rest until I see this terrible situation resolved and my character has been returned to Befallen server, even if it means that I search and locate a way to bring this problem to Sir Howard Stringer himself.</p>