Character Transfer Service

[Meryddian]

website is showing 'currently not available'. :

[ChronicRa]

Has this been down for a long while? And can any one tell me an ETA of when it may be up?Thanks!

[Phaine]

Just curious when they will be back up.Got a buddy who wants to come to the bazaar.

[Phaine]

wow...someone from sony merged the thread, but failed to reply...smooooth!

[Phaine]

I have the same question, posted it on general, and someone merged it with another thread, but didnt bother to reply.

[Hellswrath]

<cite>Phaine wrote:</cite><blockquote>wow...someone from sony merged the thread, but failed to reply...smooooth!</blockquote>That's because it's the mods that move the threads.  They don't respond to the issues.

[Phaine]

Service is still down

[Kincaid]

any update to this?  waiting to use the service myself

[Kojomojo]

can we please get an ETA on when this will be working?I originally posted this in tech support but they said they can't help.

[ChronicRa]

Well when I put in a petition, heres the response I get..."Greetings again Scrownge,This is GM-Vianori following up on your issue. Thanks for replying back to us. I apologize for the inconvenience caused. As informed by previous GM, please be advised that CTS is currently down at the moment and we are aware of this issue. The service will soon be available again. Please try to transfer your character after some time. I regret that I will not be able to provide any ETA.If you need any further assistance in game, please feel free to write back. We are here to help you.Thank you very much for playing Everquest II! Regards, GM VianoriSony Online Entertainment"

[ChronicRa]

Ok just got off the phone with a CSR and apparently a patch broke it and they are having to go through line by line of code and figure out what line broke it.No ETA but according to the gentleman on the phone (which i know its protocol to say this) it is a high priority to get resolved.

[Aurvid]

HI, I'm trying to transfer a character to a different server but the is say is unavailable. Anyone know when is expected to be back up? Thanx

[ChronicRa]

There is 2 topics listed below this one on the same issue. I encourage you to read those <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> They have a little bit of insight in them.

[Aurvid]

I can't access the pages, some type of error.

[ChronicRa]

Made another call to the CSR's and no change, long time to fix guys, chop chop!

[RogueSpideyChick]

im due to transfer wed or thur. i hope to god it's up by then

[Phaine]

Im hoping they come up soon, got a friend that wants to join us and if its to much longer instead of behind us catching him, it will be him needing to catch us.However after reading the server issues they are having in the general forums... transfers may not be the biggest priority

[mafoe]

Please resolve this issue asap. I want to move a toon, and it's very annoying not to be able to (let alone that it costs 50 bucks). I want to continue playing somewhere else, but if that's not possible in a foreseeable future, I might be persuaded to leave eq2 and join another game.

[Vonotar]

Can I ask that the Character Transfer service NOT be made available again if you are currently discussing (internally) whether to offer free transfers.I got caught out last time when we were told catagorically that account-account transfers would not be allowed during the free transfer period.  I stupidly took the word of the 'red name' as gospel and paid $50 to move a character from account-account... less than 24 hours later they announce that account-account transfers would also be allowed.*shakes fist at red name*

[StormyEyes]

<p>Why is this not fixed yet <img src="http://forums.station.sony.com/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" width="15" height="15" /> this is getting very frustrating.... Can ANYONE come in and give us an eta ... I mean that is not too much to ask I dont think</p>

[Zithromat]

Bump....STILL WAITING GRRRRRRR....thinks WOW is starting to look good after this 5 day wait for an xfer.

[RogueSpideyChick]

any eta? im due on kith wed & id like to get over there & situated before i jump into things.

[Zithromat]

Petitioned, No response.PMd a GM, sort of response.Called the phone Number...nothing good to hear.**Had sex with a GM to get him to make it happen, got a lousy std.**After complaining about the STD, he said You're a lock use it to your advantage.Anyway, just my 2 copper on this, HTFU! <img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />  I wanna get to new server.**didn't actually occur, merely humor on a sore subject.

[Gonzo550]

<p>I was told by a phone rep that the website was down and they were doing moves manually. I'm beginning to wonder about that. He told me to send in a manual form and give it three weeks. I'm outraged at that wait but nothing I can do. Perhaps it wont take that long. I think sony owes us a free transfer for the hassel.</p>

[Thanatos06]

Friend just started and I was hoping to transfer to him, didn't think it was a problem though.

[StormyEyes]

I wonder if sony has a clue... People came back to the game with the new expansion.. Quite a few probably found either A) their friends switched servers (free transfer or whenever) or B) Their friends on the server they are on left the game and they want to get on the server their other friends are on...... AND because of all this server transfer down <u><span style="font-size: small;">BS</span></u> people that are coming back are saying <u><span style="font-size: small;">SCREW THIS</span></u> this and are quiting the game again <img src="http://forums.station.sony.com/eq2/images/smilies/e78feac27fa924c4d0ad6cf5819f3554.gif" border="0" alt="SMILEY" width="15" height="15" />  Like I said I wonder if sony has the slightest clue about customer service<img src="http://forums.station.sony.com/eq2/images/smilies/0a4d7238daa496a758252d0a2b1a1384.gif" border="0" alt="SMILEY" width="15" height="15" />

[Phaine]

yep, couple of friends and I just started, we had a few friends join us with higher toons, but on other servers. Sadly... they cant play with use atm.Just checked, still down.

[RogueSpideyChick]

called soe tonight & asked them bout the manual transfer thing. they said the queue's pretty large for it, but emailed me the form which i filled out immediately & emailed back. he said that's the only way atm & they have no eta on the other. *sigh* so yeah a week. so needless to say, had to empty my broker boxes & everything to be prepared for whenever it goes through. my luck, ill be in an instance, go ld, log back in & have to send a tell from kith sayin "yeah, sorry, getta new healer to finish. im over here now." *sigh*

[Thanatos06]

Is the week timeframe an estimation or definite? I don't want to fill it out then have it finalize in 3 weeks or something.

[mafoe]

<p>A manual transfer with a 3 weeks wait? Are you kidding me?</p><p> You cannot fix the bug in your electronical transfer system in 3 (!!) weeks? What kind of lousy software development is that?</p><p> And why is there no link on the transfer page to the form that you have to fill out and send in for manual transfer? Is every customer who wants manual transfer supposed to fight his way through several emails just to find the one person who can hand out that form?</p><p> This kind of support is seriously getting on me [Removed for Content].</p>

[Thanatos06]

<cite>mafoe wrote:</cite><blockquote><p> And why is there no link on the transfer page to the form that you have to fill out and send in for manual transfer? Is every customer who wants manual transfer supposed to fight his way through several emails just to find the one person who can hand out that form?</p></blockquote>That's what I was wondering too....

[Vonotar]

Sounds like they are stallingI suspect the system is really down because they don't want people jumping server at a time when the servers are so unstable.IMHO there's more going on here than meets the eye.

[Wytie]

<p>Iv been waiting a few myself only thing i can think of is RoK is the reason.</p><p>Either way SOE is loosing money, they would be getting allowing us to use it not to mention our frustration of having to wait to pay...</p>

[ChronicRa]

I spoke with a guy named brian, was a real jerk on the phone to me..told me they arent doing manual moves...I am gonna call back and ask for a supervisor. This is complete bull crap..what is it are they manual xfering or not..I wish we could get some response from a representative..this is however the OFFICIAL game forums.

[Thanatos06]

Cool, on hold for 30 minutes on long distance before I gave up, then went to chat support where they refused to send me a manual form. They better give out free transfers for this.

[ChronicRa]

On hold still and also in the chat queue. All I want is a straight answer not some kid who woke up on the wrong side the bed this AM!

[Phaine]

Gotta love it when tech support gives multiple people multiple answers.With places like Verizon and AT&T customers cant talk to each other easily to find out, but with MMO's its pretty easy to catch the company in contradicting statements.Hopefully they will either do manual transfers for all, not just a select few, or they will get it fixed.

[ChronicRa]

Yeah the same kid answered the phone this time and immediately hung up on me..bout to say screw it and cancel my accounts.

[Thanatos06]

Same here, it's not even worth playing if I can't even play with my friends.

[ChronicRa]

<span style="color: #ffffff;">Youre kidding me right??"</span><span style="color: #ffffff;">TSR Robin C.:Hi, my name is TSR Robin C.. One moment please, while I read your question.</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: Sure</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">TSR Robin C.: How may I help you today? </span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: Well obviously you read the question</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: I am going to complain to you a little.</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: I called twice, first time a guy named brian answered the phone, was very rude and short with me, not acceptable hes in the business of customer service and needs to learn how to provide..</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: second time i called I was immediately hung up on.</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: I have a friend who wants to transfer servers as well, he was told there was a manual process and that he was able to fill out a form for it</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: I asked about that and was told no..pretty contradictory since I know that that is happening</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">TSR Robin C.: Okay, did he try to do the character transfer through the website?</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: yes and the same service is unvailable error that the rest of the player base is getting</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: I have been asking about a manual process since last Friday, why are we getting two different answers</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">TSR Robin C.: Can you please tell me what is the exact error message that he was getting while trying to do the character transfer?</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: Yes, I am getting it as well. When you try to use the link provided in the knowledge base, after signing in all we get is this service is unvailable</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: he called and was emailed a form to fill out for do it manually</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: i call and keep getting told no</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">TSR Robin C.: Yes, that is correct.</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: what is correct?</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">TSR Robin C.: The Everquest2 character transfer service is unavailable for last couple of days as it is undergoing some maintenance.</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: its been 5 days now</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: can you tell me when it will be up?</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">TSR Robin C.: Unfortunately, we do not have a current ETA regarding this issue. Rest assured we are working on it. We apologize for the inconvenience. </span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: ok enough wtih the copy and past responses</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: is there a phone number for a supervisor I can speak with?</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: that is not gonna put me on hold for 30 minutes and hang up on me.</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">TSR Robin C.: You can reach us at 858-537-0898, or 858-790-7827 for Star Wars Galaxies, and ask your questions there. Phone support hours are 10:00 AM to 7:00 PM PST, Monday to Friday.</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">TSR Robin C.: You need to ask the TSR to direct the call to a supervisor.</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: your kidding me right?</span><span style="color: #ffffff;"></span><span style="color: #ffffff;">You: ...fine thank you for nothing."All i get is this crap? someone with copy and pasted responses.</span>

[ChronicRa]

OK! A response finally!Got a CSR Named Ed..very nice guy very helpful..said that the automated system is down they arent sharing an ETA yet, but manual transfers are up and they will email you the form..

[Thanatos06]

Regarding the above, chat support is horrible. Everything they say is copy/paste responses, because some of the responses are so idiotic you wouldn't think someone actually said it. They ask you information that you clearly state in your original question, answer questions that have nothing to do with what you're looking for, etc. They never make my situation better.

[Spanky_Jenkins]

Anyone want to post the form and link it?  Or tell us exactly how to get it? 

[ChronicRa]

You have to call them and they will send it to you, sadly..but if you get the Ed guy hes very good.

[mafoe]

<p>Er.. I live in Germany, and I will not call a US number at THEIR business times just to get a form that could easily be linked by Sony. Isnt there an email address? Man, this stinks.</p><p> edit: I am asking for the address because the last time I tried following a link in this forum to a site with the support email adresses, the site didnt exist anymore.</p>

[ChronicRa]

i asked for them to send someone to respond to this post on the forums, i am not sure that it will happen but I tried for ya <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> hope they do! Sucks you would have to call international.

[Riversideblues]

They honestly must only have 1 CSR person manning the phones, and he doesn't seem to have working ears. The CS in this game has always been really poor, but it's getting even worse, the only real way I see to get out of this character transfer mess is for them to give free transfers when they get everything up and running.

[Gonzo550]

<p>I submitted my manual form Monday and haven't gotten any response. i don't believe the manual service is actually available I think they are saying it is to shut people up. Here is the form</p><p>Please respond back with the requested information below so that we can process your character move. Thank you.Station Name: Real Name: Email Address: Phone Number: From Server: To Server: Number of Characters: Character Names: Transferring To a New Account? :Name of New Account: Transferring with items? :TOTAL (Please Verify Based on Above Information): Name on Credit Card: Credit Card Number (Full Sequence): Credit Card Type (ex. Visa): Credit Card Expiration Date: Credit Card Address Line 1: Credit Card Address Line 2: Credit Card City:Credit Card State or Province: Credit Card Country: Credit Card Zip Code:</p><p> It said respond back so I just hit reply. I'm not sure if this is the right email but I sent it to <a href="mailto:[email protected]" rel="nofollow" target="_blank">[email protected]</a></p><p>personally, I don't like the idea of emailing credit card info especially when I don't know who is on the other end. Sony should change this.</p>

[Phaine]

yeah CC info to a random address not going to happen on my end.

[ChronicRa]

I called them because i was not going to send my cc info through an email and the CSR filled it out for me no problem, but interesting thing is, check this out. I just got a reponse to my petition from a GM. His response says that the manual service is down too..Sounds like someone isnt telling something or we are getting the run around. Either way this customer service is about the equivalent of a monkey screwing a football.

[Thanatos06]

<cite>Phaine wrote:</cite><blockquote>yeah CC info to a random address not going to happen on my end.</blockquote>Same here, just canceling my account until this is fixed. Maybe by then I won't have a want to come back anyway.

[StormyEyes]

<p>Finally! GM's say something!... on EQ2players.com</p><p>Station Exchange & Character Transfer Service Maintenance Notification</p><p>Station Exchange and Character Transfer Services for EQII have been disabled for maintenance. During the maintenance period it will not be possible to participate in auctions on Station Exchange or transfer characters from one server to another using the transfer service. Currently we do not have an ETA for when we will have the services back up, but we will update this page with more information when it becomes available. Thank you for your patience while we perform this maintenance.</p>

[Phaine]

well at least we got some official word.

[StormyEyes]

no kidding... i hate this no eta crap though <img src="http://forums.station.sony.com/eq2/images/smilies/2786c5c8e1a8be796fb2f726cca5a0fe.gif" border="0" alt="SMILEY" width="15" height="15" /><img src="http://forums.station.sony.com/eq2/images/smilies/e78feac27fa924c4d0ad6cf5819f3554.gif" border="0" alt="SMILEY" width="15" height="15" />

[mafoe]

<p>Thanks, Scrownge!</p><p>Well, I guess I can wait a little. Might as well use the time to check out other games /shrug</p>

[ChronicRa]

Hey I am just glad they listened and got the word out there. I doubt it was me that caused them to do it, but I know I have been a pain in their [Removed for Content] for the last 3 days.

[Gonzo550]

we are one step closer to getting it fixed since they now admit there is a problem. The question is, can we raise enough of a stink to get them to do something about it

[akees]

Ok...I've tried everywhere to get SONY to fix the dam Charictor transfer service. It's been down for almost two weeks. I tried clearing my cache and everything else as per the instructions. I even had a sony response of "the service is now back up and running"  I sent 5 e-mails and complaints. HELLO.....it's not working! SONY please fix the service. I was able to transfer one toon, then it broke. The website is NOT working properly.You want my 50 bucks or not.Frustrated at the lack of support here.P.S. I tryed 4 different computers, two different IPs, 2 different homes. It is NOT working.

[Wingrider01]

<p>If you check the annoucements on the <a rel="nofollow" href="http://www.eq2players.com/" target="_blank">http://www.eq2players.com/</a> website and the announcement forums here you would see that the Character Transfer service is down for maintence and there is no eta on the return of it.</p><p><a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=397590" target="_blank">http://forums.station.sony.com/eq2/...topic_id=397590</a></p><p>Station Exchange & Character Transfer Service Maintenance Notification <a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=397590#top" target="_blank"></a> </p><p>Station Exchange and Character Transfer Services for EQII have been disabled for maintenance. During the maintenance period it will not be possible to participate in auctions on Station Exchange or transfer characters from one server to another using the transfer service. Currently we do not have an ETA for when we will have the services back up, but we will update this page with more information when it becomes available. Thank you for your patience while we perform this maintenance.</p><p>~Gnobrin!</p><p><a rel="nofollow" href="http://www.eq2players.com/" target="_blank"></a></p>

[akees]

Well I'll be dam. Interesting that went up only two days ago. I've been trying for two weeks.Ty tho.

[Gonzo550]

Server transfers are back up sort of. I just got my manually subbmitted request answered 5 days after it was put in.

[Tatate]

This is real frustrating, considering my character is stuck on one server and my friends are on another. I can't play with my friends, and I'm not having fun harvesting untill transfers come back up. I'm not even able to play right now because I can't be with the people I want to play with, on the server I want to be on. I don't think posting an ETA would do any harm at all, considering how many people want to transfer. Considering all the trouble we've been put through, I think free transfers when it's back up wouldn't be a bad idea.

[mafoe]

Still waiting, Sony. Still waiting.

[RogueSpideyChick]

me too. dude said his was answered after 5 days of puttin in a manual request, was that they just acknowledged that it was sent in or they moved u? mine's 4 days right now, so hopin for tomorrow

[Gonzo550]

Clarifying, I put in a manual request Monday and was transfered Friday. My name was even changed for me Saturday. They did a good job considering the problems. I had all my AAs reset and stuff in my overflow but nothing I couldn't fix. Perhaps it was some "old" method they used or just some experimenting but I'm greatful.

[Phaine]

funny how the few manual requests are going through, yet most of us are being told its not an option =(

[Loxtoc]

Just curious as to when this service will be available again. And offered for free to anyone on the AB server <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />Thanks,Loxtoc

[MirageE]

Sorry if this was posted as I did search briefly first using search feature but didnt find anything recent.Does anyone know of a timeframe for when Character Transfer service will be available cause I want to give SOE some $ and it doesnt work.  And sorry, but not in the mood to fill out a form, fax it in, and wait whatever time frame.... I'll just play alts till its fixed.

[graewulf]

<p>Same for Crashbo.....er Crushbone. Something needs to be done. <img src="http://forums.station.sony.com/eq2/images/smilies/2786c5c8e1a8be796fb2f726cca5a0fe.gif" border="0" alt="SMILEY" width="15" height="15" /></p>

[Wingrider01]

<cite>MirageEIG wrote:</cite><blockquote>Sorry if this was posted as I did search briefly first using search feature but didnt find anything recent.Does anyone know of a timeframe for when Character Transfer service will be available cause I want to give SOE some $ and it doesnt work.  And sorry, but not in the mood to fill out a form, fax it in, and wait whatever time frame.... I'll just play alts till its fixed.</blockquote>the only official statement ends in no ETA, so would venture a guess that it will be awhile

[ChronicRa]

Well in SOE's defense, the transfer service in general has been buggy and up and down nonstop for 2 weeks. So you may just be getting through when the transfer service is totally down.I would try again, I was told Monday or Tuesday for my xfer and I put in the manual request on Thursday.

[Rqron]

Yeah funny because they make a lot more on manual requests it seems. At least that is what the last post by SOE eluted too.I hope it is up again soon..but hey they probably will release 3 more LUs and added content than fix the problems that started with the release of LoN.  it seems to me just because people are stupid enough to buy all those extra sets of cards it is probably a bigger money maker for them at this time than the regular player so that is where the effort will be. I just wish they would have released that as a stand alone external game. The servers would still work and nothing would be broken. Problems with zoning and servers started on the day LoN was released ( I am keeping a log of releases and problems) and the problems are still ongoing yet we had updates, the release of Kunark and several updates to Lon and all the tournament crap with SOEs associated chat spam. Come on SOE if you have to bite the bulled, disable that useless card game until you have something that throughly works and give us back working servers and services.J.C.

[ChronicRa]

*boggle* that last response..double u tee eff? I highly doubt the card game has anything to do with character transfers. Probably wrong, I have been before..but ya know.

[ChronicRa]

Just got off the phone with a CSR, he said that he was told the automated service will be up sometime today! <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />Lets hope its not just another get scrownge off the Fing phone hes annoying lie!

[ChronicRa]

Its up <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

[Cyprus]

About time.I'm only 16 and I have to buy gamecards, so that only wasted a week of my month's subscription.Free transfers anyone?I think we're deserving.

[mafoe]

<p>Hooray! Party on, Wayne!</p><p> Heh, I am happy enuff that it's back up faster than anticipated. Imo the customers who had to wait or put in data for a manual move should get it for free.</p>

[Rqron]

And working fineMinor snafu with AAs and inventory but nothing that can be fixed within minutes of login. One bit of advice, if you have a character that has ammunition or anything in the secondary ranged slot get it out or it will more then likely end up in the overflow. There you will have to remove each "arrow" (knife or whatever) piece by piece..It took some time with 800 arrows. Other than this ...I love it.J.C.

[mafoe]

<cite>Rqron wrote:</cite><blockquote>And working fineMinor snafu with AAs and inventory but nothing that can be fixed within minutes of login. One bit of advice, if you have a character that has ammunition or anything in the secondary ranged slot get it out or it will more then likely end up in the overflow. There you will have to remove each "arrow" (knife or whatever) piece by piece..It took some time with 800 arrows. Other than this ...I love it.J.C.</blockquote>this is absolutely hilarious <img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />

[BedlamX]

Down Again as of 12:00pm EST

[EomerFarst]

<p>I was going to start a new thread but I will just ask my few questions here <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />" width="15" height="15" /></p><p>I am currently Runnyeye but thinking of moving.</p><p>When you transer how many items can you take(do you just fill up boxes in your inventory) and everything goes with you ?</p><p>Does it cost more to transfer with items or is everything included in the $50 fee ?</p><p>Does platinum get transferred or does it have to be sent to another character on the same account ?</p><p>Lastly, does all the personal status get reset etc ?</p><p>Sorry for asking noobie questions but I couldn't find answers in any of the stickies lol.</p><p>Thanks for any futre replies <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />" width="15" height="15" /></p>

[Meryddian]

Still not working right.... I'm able to log in, choose the character I want to move, enter my info, and then when I go to the next page, I get this error list:<hr /><h1>HTTP Status 500 - </h1><hr /><p><b>type</b> Exception report</p><p><b>message</b> </p><p><b>description</b> <u>The server encountered an internal error () that prevented it from fulfilling this request.</u></p><p><b>exception</b> </p><pre>javax.servlet.ServletException com.sony.soe.web.mvc.BaseCmdController.go(BaseCmdC ontroller.java:173) org.infohazard.maverick.flow.ThrowawayControllerAd apter.go(ThrowawayControllerAdapter.java:54) org.infohazard.maverick.flow.CommandBase.go(Comman dBase.java:66) org.infohazard.maverick.Dispatcher.service(Dispatc her.java:346) javax.servlet.http.HttpServlet.service(HttpServlet .java:810)</pre><p><b>root cause</b> </p><pre>javax.servlet.ServletException com.sony.soe.platform.charactertransfers.control.T ransferOrderCmd.go(TransferOrderCmd.java:173) com.sony.soe.web.mvc.BaseCmdController.go(BaseCmdC ontroller.java:171) org.infohazard.maverick.flow.ThrowawayControllerAd apter.go(ThrowawayControllerAdapter.java:54) org.infohazard.maverick.flow.CommandBase.go(Comman dBase.java:66) org.infohazard.maverick.Dispatcher.service(Dispatc her.java:346) javax.servlet.http.HttpServlet.service(HttpServlet .java:810)</pre><p><b>root cause</b> </p><pre>java.lang.NullPointerException com.sony.soe.platform.charactertransfers.objects.T ransferContainer.getFreshCharacterSummaries(Transf erContainer.java:81) com.sony.soe.platform.charactertransfers.control.a ction.SubmitTransAction.go(SubmitTransAction.java: 59) com.sony.soe.platform.charactertransfers.control.T ransferOrderCmd.go(TransferOrderCmd.java:13<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" /> com.sony.soe.web.mvc.BaseCmdController.go(BaseCmdC ontroller.java:171) org.infohazard.maverick.flow.ThrowawayControllerAd apter.go(ThrowawayControllerAdapter.java:54) org.infohazard.maverick.flow.CommandBase.go(Comman dBase.java:66) org.infohazard.maverick.Dispatcher.service(Dispatc her.java:346) javax.servlet.http.HttpServlet.service(HttpServlet .java:810)</pre><p><b>note</b> <u>The full stack trace of the root cause is available in the Apache Tomcat/5.0.25 logs.</u></p><hr />Arrrrghhhhhh.......*facedesk*

[Meryddian]

....and now the above error message is alternating with, when you get to the page that says, "What kind of service would you like?" and choose account->account; server->server or account->server/account, it simply keeps reloading that page over and over. *sigh*