Unfair roll back of toons

[MiaPage]

<p>Today I discovered a couple guild mates were rolled back to 70 and all AAs striped due to an alleged "Coding Error" exploit.</p><p>First off, I personally know many of these people and if there was an error, they did not know it, it was just an accident.</p><p>Secondly, the alleged exploit was a repeatable quest that gave different mobs to kill each time, and also gave faction to a particular alliance.  No one had any idea that the quest was not to be done more than one time, it said repeatable on it, how would they know?</p><p>Third, Sony rolled them back to 70 when they only gained 60% of one level for the quest, how is that fair or just?</p><p>Additionally, one person bought plat off the exchange, paid for it, and then they rolled him back and took the plat back after he paid for it.</p><p>If Sony made a coding error, fix the error; don't punish people who had no idea.  Sony just comes in here, strips people of their levels, no explanation to the reason why, and just does what ever they hell they want to good people who have been loyal to the game.  He filed a petition 4 hours ago, still no answer.</p><p>Thanks Sony for that wonderful customer support you are always bragging about, it truly is great.  How about you take care of the loyal people who having been buying your products for years instead of punishing them for no reason.</p>

[Gladiia]

<cite>MiaPage wrote:</cite><blockquote><p>snip...</p><p> for it, and then they rolled him back and took the plat back after he paid for it.</p><p>...snip</p></blockquote>Ouch <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

[Wolfgaarr]

I beleave sony made a big mistake as the ppl who had this done are very upstanding on the server, also to take the plat was in fact stealing it from the toon as it had nothing to do with said offence and was leagally obtained on SE.

[Josgar]

They shouldn't be taking the plat... but if they didn't roll them back to 70 people would have complained.

[Shammydavis]

I'm in the guild this happened in and it is a total crock he would never do a intentional ack such as this and to take his plat and masters he baught off of ppl is totaly wrong and need to be remedied asap.

[Kalidon]

I know of a few people that have done this quest line and thay had no idea it was messed upand thay havent been deleveled or w/e just take some xp and be done with it dont push them all the way back and STEAL the plat thay got legit.

[Josgar]

Did they have to do somthing odd to be able to do it again... or did it just work over and over? And Im betting they just rolled the character back to what it was when it only completed the quest once...The SE has some kind of receipt right? You should tell SOE to either pay them the cash back or give them the plat back. They should listen. I don't really agree with getting the levels back though. The quest gives 60% no? Its obvious that there is some kind of bug in it... no quest has EVER given that much... not even low level quests.

[Coniniea]

<p>One of them had near 200 quest complete all wiped other in near 250. The punishment isnt clost to the crime should take 1 lv max and give all items not associated with that quest line.</p>

[jadestar]

These people did nothing wrong Sony was wrong the quest was marked Repeatable.  So they repeated it.  Is this a crime to allow Sony to punish them by stealing their levels and their money.  These people have done nothing but be loyal players that have recruited many people to play the game and then this is the way they are treated.  I know that if this is not corrected I will lose all faith in SONY.  They need to really think about what they have done.  It is very, very wrong. 

[Abrez]

Im sorry, if i was you all that got cought CHEATING i would count my blessings that is all they did. You cant tell me that getting 25% exp from an easy quest wasn't an, oh duh, this was not intended to be this way. I wished they would have banned all accounts that did this. No you got off easy. I would just keep quiet and move on.

[D-lirium]

I'm ready to cancel my accounts if I don't get my main character re-instated to how I left it when I logged off.It's  in no way reasonable for me to be punished because some ****** decided to cheat on these quests. I did them as they should be done and in order to get my faction up so I could commence the questline at the Bellywhumper camp.I took a day off from work yesterday and did many quests, gained alot of XP, received my first T8 masterspell from guildies and also found some other nice loot, not to mention the rares for my adept 3's. I am astounded with the ease how SOE takes it all away, there was absoluely <u>nothing</u> done to split the sploiters from the honest players at all. I also have no words for the fact that I received a rude SOE ingame mail calling me an exploiter and to report bugs as I find them next time... seriously!*impatiently awaits a response to his petition* <img src="/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" alt="SMILEY" width="15" height="15" />

[Merriestar]

<p>Why should they be rolled back to 70 when they did other zones besides that one. It was only 60% of ONE level not all of them. They did the gambit of all the beginning zones. So why should they have to redo the beginning zones. I am sure there is a way of removing just that quest line. Sony has to be more sophisicated then rolling back to the very beginning. Also it is very unfair of Sony to take all of the plat and masters that he had on him. He bought the plat off the exchange and paid dearly for the masters. The broker is selling masters for outrageous prices.  I know the indiividuals for a long time and they would never knowingly exploit a quest. If the quest was repeatable, why shouldnt they do the quests. I happened to know that the person in question is very diligent when it comes to accomplishing and finishing quests. If it was a glitch, then Sony should remove or repair the quest. </p><p>Besides that have been several situations where the quest was glitched and Sony did not go around and remove people's xp and levels. They just fixed the issue. Why penalized individuals after they have been questing for long periods of time?  These quests did not pay that much money that Sony has to remove their plat.</p><p>That was a very harsh punishment on Sony's part especially for people who have loyally played this game for over 3 years and have not ever had their acoounts suspended or any other adverse actions.</p>

[chiped]

<p>What I think is that soe should go back to a few christmasses ago where thay had those candycane quest where 100's of people EXPLOITED for aa/xp thay didnt take them down 5 lv or steal the plat but since this was done why not I ask you ...NERF THE WORLD !!!</p>

[D-lirium]

<cite>Abrez wrote:</cite><blockquote>Im sorry, if i was you all that got cought CHEATING i would count my blessings that is all they did. You cant tell me that getting 25% exp from an easy quest wasn't an, oh duh, this was not intended to be this way. I wished they would have banned all accounts that did this. No you got off easy. I would just keep quiet and move on. </blockquote>I would keep quiet and move on if I were as clueless as you. Not only did the quest only give 1,9% xp... it was also not that easy. It actually took quite some time to finish them, find the snakes/shrooms you needed, dodge mobs and sometimes fight them. Besides, the way the quest-camp is set up makes it perfectly logical for that repeatable quest to be there, but you obviously have not been there and are just spouting your ignorant opinion. The reason why people SHOULD be punished however is because the quest was bugged in such a way that a quick relog would help finish it in no-time. I for one have not relogged a single time while doing these quests and if a CSR checks my characters logfile they will see that, even if I had known that was possible I would not have done it.

[Merriestar]

<p>Amen I remember that time frame. People knowingly expolited that event. Nothing Nada happened. SOOO why now punish a small group of people who did REPEATABLE but different quests!!!</p><p>I am not about to lose my guild leader cause I would quit too if I have to repeat tortuorous quests and have to redo levels that I spent all night questing and xping. He worked for a living then comes home and spents all his free time questing and trying to level. Starting all over would suck.</p>

[Merriestar]

He was rolled back to the beginning not to when he started that questline. Why take the plat and masters? He didnt loot those masters. He bought them off broker. We dont make that much money from quests. He took all the plat off the toon.

[Trokar]

<p>My observations of what happened is a quest was discovered, and they did the quest.  Went back to the guy, who gave them the quest, and he offered another, not giving the same exact quest.  By doing this quest line, <b>60% of one level</b> was gained, in one day, without logging off.  Sony didn't ask any questions or try to ask the people about it.  When the characters logged in, one that was 74, is now 70, missing 3 new masters that he bought from the broker, with money that he bought off of exchange, rest of plat that was on his character is gone, all aa's are back at 100, and he spent 4 days xping, and grinding to get those levels, with 250+ quests gone like he never did them.</p><p> Another character, also in our guild, was 76, was playing the game, around 2:30pm est, was booted to character select, and logged back in to find that he was 73, he also only gained <b>60% xp of one level</b>, from this questline.  </p><p> I seriously don't think this is right, if anything, just take 60%, the aa's, and money gained from those quests, being that it is a sony screw up, imagine that, and they are punishing characters for it. </p>

[juze]

<p>I find that the punishment in no way fits the bill to what has transpired here.  I almost did the same thing as those who had there accounts rolled back to get faction for the bellywhumpers.  How is a player supposed to differentiate between an exploit and a quest that is labeled "Repeatable"?!  It's kind of ridiculous that Sony punished those who tried to gain faction instead of looking at what they did as an accident and just fixing it on their end.  Then to top it all off, hand out a blanket rollback taking back many other things the player did that had nothing to do with the so called "exploit".  I myself believe that things should be looked at on a case by case basis and fixed instead of using a blanket rollback with minimal explanation on the exact offense.  We are a democratic society after all.  Grats SOE for not taking responsibility for a problem, or so called exploit as it were called, that didn't get caught in beta!</p>

[Jdogg1655]

<p>Ok the real deal is this, the quest is a repeatable faction quest yes REPEATABLE!! All it gives is 500 faction per quest and about 1.3% xp You need 30,000 faction to buy a quest item to progress in the quest so of course your gonna need to do it over and over again I was rolled back 4 lvl's and striped of all money and gear No way should u be rolled back its labled REPEATABLE and you need to repeat it to get faction People that reply to this need to know the facts cuz there was no [Removed for Content] 60% xp a quest and we did not get caught cheating we did SoE's REPEATABLE faction quest that they coded wrong so we gotta pay for SoE's mistake while we pay for their product SoE needs to make this right asap</p><p>                                  P.S.</p><p>                                        SoE your customer service suck's meat whistle</p>

[J7critter]

Once again, SOE pushing a beta expansion to live and then punishing the player base for their mistakes. It's SOE's screwup for letting it happen, they should take the time to distinguish the true exploiters from the legitimate and honest players.

[FFLLAAMMEE]

<p>SOE  You   STOLE  our  Guild Leaders  Plat   from his   toon   and should  be  prosecuted immediately</p><p>Someone in SOE Mgmt needs to look into this.</p><p> There are reciepts  to  proove  the    Plat  was  purchased on the  Broker.  </p><p>I wonder  what your punishment will be for  the  theft  ?</p>

[StrollingWolf]

<p>Please handle your issue via /petition, there really isn't anything that can be done for you here.</p><p>Thanks.</p>

[Gnobrin]

<p>MiaPage, I understand the troubles you're speaking of here, but the forums isn't how you go about getting this resolved.  Each of those effected people need to /petition ingame to explain the issue, especially the person that used station exchange.  Each issue will be handled seperately, reviewed and assistance given depending on the situation.</p><p>Forums admins and moderators are not Customer Service, there's no ability for us to help if you come here and voice such an issue.  It's only those that are in ingame CS that can help.  If you feel that you've been given bad service, please ask them to speak to their leads for further review.</p><p>~Gnobrin!</p>