RoK Pre-Order box questions answered here [Archive]

TheSpin

11-07-2007, 04:54 PM

It looks to me like you can get the pet from a retail box, but the actual preorder has to be made online via the website of the store you want to pick up the product from.BTW....I called customer service about one concern I had. I bought digital download versions of KoS and EoF and therefore didn't get the house plant or clockwork pets that came with the retail version. The customer service representative told me that buying RoK would allow me to get these 2 items I'd missed out on previously.As for rumors I've heard about a cockatrice pet, the customer service representative said he didn't think one was included with either the digital download or retail versions of RoK.

Killerbee3000

11-07-2007, 05:08 PM

<cite>TheSpin wrote:</cite><blockquote>It looks to me like you can get the pet from a retail box, but the actual preorder has to be made online via the website of the store you want to pick up the product from.BTW....I called customer service about one concern I had. I bought digital download versions of KoS and EoF and therefore didn't get the house plant or clockwork pets that came with the retail version. The customer service representative told me that buying RoK would allow me to get these 2 items I'd missed out on previously.As for rumors I've heard about a cockatrice pet, the customer service representative said he didn't think one was included with either the digital download or retail versions of RoK.</blockquote>the cockatrice pet is not a rumor, after digital d/l preorder i see the following in my accout (marked the new stuff red)<img src="http://i20.tinypic.com/2rop7nl.jpg" alt="" border="0" />

Gungo

11-07-2007, 05:11 PM

It would be in soe best interest to include a cockatrice pet for retail and a burnai for digital. There is always some person desperate enough to buy each copy to get both pets and add more revenue to soe. On the rumour side cockatrice pet is somehow listed in avaiable features in your account info. So who knows what that means. And what the gamestop post MEANS is that you need to PREORDER the game online at the store to recieve the PET. In which case you will recieve an EMAIL w a pet activation code from GAMESTOP. If you go to the store the day of release u will nto recieve the pet.

Killerbee3000

11-07-2007, 05:15 PM

from my understanding the cockatrice pet is the regular pet and the badger is the preorder bonus...

TheSpin

11-07-2007, 05:52 PM

I just wanted to update my previous post.After looking at my own subscription details I do indeed see the cockatrice pet. I purchased RoK via SoE store online.I do not see the house plant or the clockwork pets. Since I specifically asked about these two pets when I called customer support and was told I would get them I plan on contacting them again if they don't show up when RoK comes out. It is obvious to me that the customer support representatives do not have all the facts on this expansion. In fact, when I originally talked to the customer service agent, he told me the expansion was only available via digital download and I had to tell him where to find a SoE link that showed otherwise.

Wingrider01

11-08-2007, 12:01 AM

<cite>Thornyblade wrote:</cite><blockquote>Per EBGames / Gamestop website.-------------------------------------------All Items will ship with EverQuest II Rise of Kunark excluding the Burynai Seeker House Pet. Burynai Seeker House Pet is for online orders only. The code will be sent to you via email to unlock your Free Pet! Please make sure to supply a valid email address at time of purchase. Supplies are limited. See Stores details. </blockquote>That text was just added to the website within the last day or so. I have a voice mail and a printout of the website without the text from a gamestop customer service manager saying that the code will be given to retail box purchases from the brick and mortar stores the day it is picked up. SOE is pretty much saying ANY pre-order will get the pet also

Radigazt

11-08-2007, 12:31 AM

OK, maybe I'm dense, but I'm still not getting it. If I walk into a Gamestop/EB Games and pre-order from the dude at the counter, will I receive the special pre-order house pet? Or, do I need to pre-order online to get it? Is there a way to pre-order it from a Gamestop/EB Games and pick it up at the brick-and-morter store the day it comes out and still get the house pet? I'm so confused. Thanks in advance. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Toua

11-08-2007, 01:18 AM

Wow... I like changing up my RL decorations, so I wanted the EQ2 poster that comes with the box. I also thought the Burynai Seeker, a badger that finds shinies, would be great for my druid's house. So last weekend, I researched to see if I could get both. The GameStop website said "Pre-Order EverQuest II Rise of Kunark and Receive Burynai Seeker House Pet." It said nothing about online vs. in-store ordering, and I read Wingrider01's posts here about a saved voicemail by a GameStop rep confirming it applies to in-store orders. So I went to a local GameStop, pre-ordered RoK, and thought I was set till next week. On a whim, I check here today and find this. I then check the GameStop website and, indeed, they added a <a rel="nofollow" href="http://www.gamestop.com/product.asp?product_id=648000" target="_blank">new disclaimer</a> clarifying that in-store orders don't get the Burynai Seeker. (If anyone's interested, <a rel="nofollow" href="http://tinyurl.com/2wqwtx" target="_blank">the version I saw last weekend</a>, sans disclaimer, is as of this moment still in Google's cache). Now apparently, I can get the poster and Burynai Seeker if I pre-order RoK from GameStop's website... but can I really? If they're still editing key info less than a week before release, who says GameStop won't revise their site again in a few days? What's more, I'm thinking about the cockatrice house pet. Will I miss out on it if I pick the wrong ordering method? I've seen a lot of conflicting info, but no definitive answer. By now SOE must know what each ordering method includes. At least, one would hope. I'm sure the EQ2 team is extremely busy right now, but why can't a nice customer service rep sticky a simple write-up on the official forums, or on the official website, quickly telling us what's up? Honestly, I love EQ2 -- it's one of my favorite games I've ever played -- but it's frustrating having to hunt and dig for basic info which, with release supposedly in under a week, should be readily apparent.EDIT: The long Google cache URL wasn't working, so I shortened it with TinyURL.

Jovie

11-08-2007, 11:53 AM

Everyone, and i mean everyone gets the cockatrice pet. The difference is in pre order or no preorder. If you preorder, you get the digger. If you don't preorder, you dont get the digger.

cr0wangel

11-08-2007, 12:10 PM

Can anyone provide the link where to pre-order Rok? The digital download from SOE, that is. Thank you.

Gargamel

11-08-2007, 12:10 PM

Here has been my experience so far.The original game I pre-ordered and bought the collecters edition box from a retail store (EB) With that I got the pre-order 'baby dragon' pet, a house painting and a talking 'lucan' statueDoF I pre-ordered via digital download from Sony With that I did not recieve the pre-order 'monkey' petKoS I pre-ordered via digital download from Sony With that I did not recieve the pre-order 'carnivorous plant' petEoF, I did not pre-order and just bought from Best Buy boxed retail version With that I recieved the 'clockwork pet, the 'carnivorous plant' pet, and the 'monkey' petRoK I did plan on just doing Best Buy again, since they had it on launch day, included all the pets, and I'd have an easy way to reinstall the entire game if I upgraded my PC.Not sure what to do now. If Sony did something like allow an .iso of the DVD to be downloaded as part of your digital download (optional), for those that would like a EQ2+DoF+KoS+EoF+RoK+AdvPacks install -- I'd do the digital download, as I see the digger as the cooler of the 2 pets anyway.I'd just hate to have to download that 20gb or whatever from launchpad if I ever had to reinstall. (I guess burning eq2 directory would work?)

TheSpin

11-08-2007, 12:19 PM

Crowangel....just go to <a href="http://www.everquestii.com/" rel="nofollow" target="_blank">www.everquestII.com</a> and I think there will be a preorder link on the bottom.Garg, I have the digital download preorder from station exchange and it includes the seeker house pet, and a pet cockatrice so the only thing you miss out on is the actual disks. I have heard it does indeed work to make a copy of your eq2 folder if you want to reinstall.I bought KoS and Eof both via digital download so i don't have the plant or the clockwork. I really hope I get them both when RoK comes out. If not I'll be a little disappointed.

Devilsbane

11-08-2007, 01:10 PM

This is simply ridiculous! I had to cancel my original in store preorder that was made end of June. <img src="http://forums.station.sony.com/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" alt="SMILEY" width="15" height="15" />

Apinia

11-08-2007, 01:17 PM

...and for us people in the UK amazon.co.uk are stating clearly that they will be emailing codes for the Burynai house pet with preorders of RoK and their estimated ship date is 12/13 November.If I were you I would buy more than one cos in a few months time you won't be able to find any boxed copies around anywhere if EoF is anything to go by.

Balrok

11-08-2007, 02:31 PM

SoE really need to stope messing with this crap! It is only [Removed for Content] people off. I'm still bitter I had to wait to EoF to get my house plant. I downloaded KoS and was like [I cannot control my vocabulary]! I thought I was doing you a favor by downloading. Then, when I also got the 10 dollars store credit from Best Buy when I bought EoF in stores, I was like, "Never again will I download purchase!!" But now ONLY the download pre-order gets an additional item and instore purchase doesn't. STOP DOING THIS!

TheSpin

11-08-2007, 02:45 PM

<cite>Exur@Nagafen wrote:</cite><blockquote>SoE really need to stope messing with this crap! It is only [Removed for Content] people off. I'm still bitter I had to wait to EoF to get my house plant. I downloaded KoS and was like [I cannot control my vocabulary]! I thought I was doing you a favor by downloading. Then, when I also got the 10 dollars store credit from Best Buy when I bought EoF in stores, I was like, "Never again will I download purchase!!" But now ONLY the download pre-order gets an additional item and instore purchase doesn't. STOP DOING THIS!</blockquote>This is NOT CORRECT! You can preorder from Best Buy.com (there's a link at <a href="http://www.everquestii.com/" rel="nofollow" target="_blank">www.everquestII.com</a>&nbsp<img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /> preording the retail box online will absolutely get you the pet. Just because you preorder online doesn't mean you have to digitally download the game.It is possible (and even likely) that preordering the box from the store itself will also get you the pet, but I'm not 100% sure on that.

Gallenite

11-08-2007, 03:09 PM

Hi, folks - I've asked the marketing team that handles sales, downloads, retailers, and online for the simple explanation of how this works via the various means of distribution -- Hope this clears things up.- Scott_______ From retailers, the Burynai Seeker House Pet is only available for customers who pre-order online. There should be disclaimers on the retailers' sites. This is the only way that the retailers can manage the accounts to distribute the keys via email. The store employees should be instructed to tell people this when asked, but this doesn't always occur with in-store preorders. We try to make sure it's as clear as possible.In short: <ul><li>Anyone who pre-orders from a retailer online should get an email from the retailer with the upgrade item key. The game key is in the physical box.</li><li>If you pre-order the digital download from the station store, the preorder grant is seamless.</li><li>If you pre-ordered digitally through Direct2Drive, you should get two keys as well (upgrade and game).</li></ul>

DragonMaster2385

11-08-2007, 03:15 PM

normally, I buy the boxed copy, but since the pet was available through the SOE preorder store, I just decided to buy it from there since everything will be happening through my launchpad. Thanks for posting the information so it is clear to everyone else though.

TheSpin

11-08-2007, 03:22 PM

Theogenes

11-08-2007, 03:32 PM

I am interested in RoK but I don't want to buy a compilation. Will there be a stand alone version?Thanks

RingleToo

11-08-2007, 03:38 PM

Well, Gallenite's post helps me understand how it works, but I sure don't understand why. Why is the Burynai Seeker House Pet only available for customers who pre-order online??? Of course the sales clerk didn't tell me this when I pre-ordered in store. Maybe if I had asked...but I didn't know to ask! (Though I bet you dollars to donuts the clerk wouldn't have known anyway because I pre-ordered a while ago). Now I have to cancel that order and order on-line? What horse puckey. Why does the key have to be e-mailed? Why can't the box set include the pet? What the *expletive deleted* is going on here?

Vodr

11-08-2007, 03:44 PM

I pre-ordered about a month ago in store and had asked about the pre-order bonuses and the clerks gave me a dumbfounded look. Really it would of been nice to know this sooner as I now have to make a trip out tot he store and hope it's not too late to cancal my pre-orders.I don't see why there isn't some way to validate pre-order sales in store as there was no issue pre-ordering and receiving the bonuses from any other EQ2 expansion in store.

Leahcim

11-08-2007, 03:45 PM

Wow this is completely stupid. What kind of business model is SOE running here? One of the most important parts of actually selling a product, is to make sure the customers know what product they're getting.Just yesterday I went to a local Gamestop to order this darn game because I wanted to have the physical boxes and get the Seeker house pet. Now this comes out and I'm told I can't even get it? I actually asked the salesman about the thing but not a single person in the store had a CLUE as to what I was talking about or even heard of the game at all.So I'm at work now, I have to go back to the store, cancel the pre-order (which I paid full price of with a credit card, I'm sure that's going to be a simple refund procedure) and forego the physical discs and order it online? So I get to risk being charged twice, deal with the incompentence that naturally comes from a store employee making minimum wage and spend the time necessary to go back to the store all because SOE didn't handle this the way it should have been?The pet is a PROMOTION, and when customers are asking weeks ahead of time, up until the point of a few days before release, how in the hell the PROMOTION works, something is wrong.

Malloc

11-08-2007, 03:57 PM

Count me in as one of the unhappy people who preordered instore. When the preorder pet was announced this should have been clarified then.

Saroc_Luclin

11-08-2007, 04:01 PM

My issue is that EBGames.ca doesn't HAVE any way to preorder online. If you check their website (which doesn't even have a Contact Us email address; just snail mail and phone numbers /boggle ), all they have listed for preordering is "Go to your local store and place 5$ down on what you want to preorder."BestBuy.ca is a similar bust; they don't have either expansion (EQ or EQII's) listed, let alone listed for preorder.

TheSpin

11-08-2007, 04:01 PM

<cite>Theogenes wrote:</cite><blockquote>I am interested in RoK but I don't want to buy a compilation. Will there be a stand alone version?Thanks</blockquote>There is only one new product being release and it is the compilation. You are paying $40 for RoK and everyone else is included as a bonus. There are a couple other threads about this topic. $40 is the going rate for an expansion so nobody's ripping you off.As for the promotion, I can definately see how some people were confused, but if you think of it as an online promotion, then it makes sense that you have to preorder online. EQ2 is just not going to be something the 16 year olds at the mall stores know about.

Dawnrise

11-08-2007, 04:07 PM

GAH!<div></div><div>I preordered instore at Gamestop weeks ago and paid the full amount as I was told there was no difference in preordering with them online or in person! }<img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></div><div></div><div>Now with FIVE days to go, I suddenly find that this will NOT get me the promo pet?</div><div></div><div>What a shambles - again!</div><div></div><div>Deep</div>

Gargamel

11-08-2007, 04:41 PM

Heh, yeah it is confusing, but at least we have an answer now.The main problem is they keep changing it from expansion to expansion as I talked about earlier. Some times it depends on reatil box or digital, some times it depends on pre-order or after launch, sometimes is depends on online pre-order or in-store preorder, sometimes is a combination of the bunch.Seems the 'simpliest' way to get it all done, with all pets to just pre-order from sony and get it digital from them.The problem goes back to the whole way they delt with compilation VS expansion only. And how with DoF, KoS and EoF, if you bought digital from sony, not only did you not get a pet, but you only got the expansion and not the compilation, pre-order was irrelevant.Retail Box of DoF and KoS also were only the expansion, but retail box of Eof was compilationPre-order seemed to be irrlevant for EoF at all to get any pets, basically didn't seem to be a "pre-order" promotion, as much as it was a retail box promotion (for the shelf space)At one point they wanted to stress the retail box version and used pets for it, at one time they used content (compilation), and randomly they throw in pre-orders and if that even matters in the mix.This time around, it appears pre-order is the primary thing you need to do, but retail/digital doesn't matter as long as its "online" purchase.LOL.Oh well, I didn't pre-order anywhere and was going to do BestBuy on Tuesday, but I guess now I'll just get the digital download and leave it at that <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Zyphius

11-08-2007, 04:42 PM

WHAT - THE - [Removed for Content]!WHY??????? I ALWAYS buy the box from a brick and mortar store! I also pay in full when I pre-order. Why is it that you are just NOW SCREWING those that support the local economy?? 3 [Removed for Content] years of buying every box that comes out, pre-ordering every one, and NOW this?? What about the pre-order specials you ended up giving EVERYONE for FREE (even those that DIDN'T pre-order)?? So those of us that are dedicated enough to keep a box collection of EQ2 now gets screwed. Thanks...

Winter

11-08-2007, 04:47 PM

Uhoh! I better cancel my in-store preorder today.

Giland

11-08-2007, 04:49 PM

Never did digital download before.Do you get a link or something to download it like an EXE, and can you get it early, or is it just part of the updater and you have to wait till the day of ?

TheSpin

11-08-2007, 05:05 PM

<cite>Zyphius wrote:</cite><blockquote>WHAT - THE - [I cannot control my vocabulary]!WHY??????? I ALWAYS buy the box from a brick and mortar store! I also pay in full when I pre-order. Why is it that you are just NOW SCREWING those that support the local economy?? 3 [I cannot control my vocabulary] years of buying every box that comes out, pre-ordering every one, and NOW this?? What about the pre-order specials you ended up giving EVERYONE for FREE (even those that DIDN'T pre-order)?? So those of us that are dedicated enough to keep a box collection of EQ2 now gets screwed. Thanks...</blockquote>You are still supporting your local community and everything else. You'll still go to the exact same store to pick up the product.You can still buy the retail box you just have to Preorder online.

ZeroRavesOn

11-08-2007, 05:26 PM

<cite>TheSpin wrote:</cite><blockquote><cite>Zyphius wrote:</cite><blockquote>WHAT - THE - [I cannot control my vocabulary]!WHY??????? I ALWAYS buy the box from a brick and mortar store! I also pay in full when I pre-order. Why is it that you are just NOW SCREWING those that support the local economy?? 3 [I cannot control my vocabulary] years of buying every box that comes out, pre-ordering every one, and NOW this?? What about the pre-order specials you ended up giving EVERYONE for FREE (even those that DIDN'T pre-order)?? So those of us that are dedicated enough to keep a box collection of EQ2 now gets screwed. Thanks...</blockquote>You are still supporting your local community and everything else. You'll still go to the exact same store to pick up the product.You can still buy the retail box you just have to Preorder online.</blockquote>What video game retailers allow you to do this, and will ensure that they will email you the code?After seeing this post:* GameStop.com website doesn't seem to allow you to preorder online and pickup in store, if it does I don't see the option* BestBuy.com doesn't mention the promotion* CircuitCity.com doesn't have the game listed at all* CompUSA.com doesn't allow you to pickup in store, listed as Coming Soon * Target.com doesn't have the game listed at all* FYE.com doesn't mention the promotion, and doesn't have a visible option to pickup in store* Sears.com doesn't have it listed* Walmart.com doesn't have it listed* kmart.com doesn't have it listedAnd I can't think of other video game retailers to check.

zhiDarkivel

11-08-2007, 05:49 PM

<cite>ZeroRavesOn wrote:</cite><blockquote><cite>TheSpin wrote:</cite><blockquote><cite>Zyphius wrote:</cite><blockquote>WHAT - THE - [I cannot control my vocabulary]!WHY??????? I ALWAYS buy the box from a brick and mortar store! I also pay in full when I pre-order. Why is it that you are just NOW SCREWING those that support the local economy?? 3 [I cannot control my vocabulary] years of buying every box that comes out, pre-ordering every one, and NOW this?? What about the pre-order specials you ended up giving EVERYONE for FREE (even those that DIDN'T pre-order)?? So those of us that are dedicated enough to keep a box collection of EQ2 now gets screwed. Thanks...</blockquote>You are still supporting your local community and everything else. You'll still go to the exact same store to pick up the product.You can still buy the retail box you just have to Preorder online.</blockquote>What video game retailers allow you to do this, and will ensure that they will email you the code?After seeing this post:* GameStop.com website doesn't seem to allow you to preorder online and pickup in store, if it does I don't see the option* BestBuy.com doesn't mention the promotion* CircuitCity.com doesn't have the game listed at all* CompUSA.com doesn't allow you to pickup in store, listed as Coming Soon * Target.com doesn't have the game listed at all* FYE.com doesn't mention the promotion, and doesn't have a visible option to pickup in store* Sears.com doesn't have it listed* Walmart.com doesn't have it listed* kmart.com doesn't have it listedAnd I can't think of other video game retailers to check.</blockquote>I preordered the game from EBgames.com and it went through just fine, including a statement that the Burnyai pet would be included.And guys, I don't think the online ordering is Sony's requirement. I think that's the retailer's decisions.

Radigazt

11-08-2007, 05:57 PM

Personally, I have the utmost respect for SOE, the EQ2 team, and all the groups involved in this. But, I have to say that every time the marketing of their product seems to be a last minute haphazard affair. They stand to make more money and keep more customers happy by doing it a reliable way. To SOE and the EQ2 team, here is what I suggest for the future:1. Make a blanket bonus scheme for all pre-orders, regardless of how they are done. 2. If you are giving bonuses of any kind, require an email address. 3. Have each store submit a list of pre-order email addresses, and send out the code for the bonus stuff (like a pet) one week before release of the expansion. That way everyone can get their bonuses registered in their accounts before the expansion goes live. This way it no longer matters whether you buy it online and shipped to your home, or delivered to your brick-and-mortar store. 4. To help with the costs, discount the digital downloads, or rather, charge $5.00 more for getting it at the brick-and-mortar store. Now, the only thing the customer has to worry about is whether to pre-order or not. If the customer pre-orders, he/she gets everything, regardless of who he pre-orders from. If he/she waits until after release, he/she loses out on the bonus stuff. We've seen all kinds of marketing gimics in these games, and IMHO, they all backfired. Everyone who plays an MMO knows how addicting they are, and they tend to be hesitant to try a new one--for fear of actually enjoying it. They all know the bitter taste of game companies that didn't do the simple stuff they should be doing, and they avoid even getting entangled into those games. It leaves a bad taste in the customer's mouth, particularly the ones whose word of mouth help the real sales of the game. But, after being unneccessarily disillusioned because of the haphazard marketing approach leaving them guessing and punishing the early adopters, they're less likely to rave about your game to their friends and relatives. Their raving about your product is what sells extra copies of your game, not a shell-game of moving marketing bonuses. If YOUR game becomes the one that everyone always says great things about how everything is "just done right," you'll see a lot of converts to your game. If it's as tragic as every other MMO constantly changing how they do business or failing to respond to waves of customer feedback, well, you lose that chance to significantly grow your market share. I understand the Devs do not have control over the marketing of their product, and that's a shame, because the Devs do a great job. But, whomever is in charge of making money for the company, it really behooves you to get your ultra-zealous fans excited about every new offering, be it a game, expansion, whatever. Those are the people who create the buzz that sells your product. Word of mouth spreads like wildfire on the Internet, and your customers both chat about the game and share their experiences. Word of mouth sells or kills your product. It makes sense to make the purchasing of your product a comfortable and enjoyable experience. It makes sense to create an incentive to pre-order without any aprehension of 'which method is best' or 'will I miss out on something if I pre-order now?' Let your fans get excited and incentivize pre-ordering.

ZeroRavesOn

11-08-2007, 06:10 PM

<cite>Filraen@Najena wrote:</cite><blockquote><cite>ZeroRavesOn wrote:</cite><blockquote><cite>TheSpin wrote:</cite><blockquote><cite>Zyphius wrote:</cite><blockquote>WHAT - THE - [I cannot control my vocabulary]!WHY??????? I ALWAYS buy the box from a brick and mortar store! I also pay in full when I pre-order. Why is it that you are just NOW SCREWING those that support the local economy?? 3 [I cannot control my vocabulary] years of buying every box that comes out, pre-ordering every one, and NOW this?? What about the pre-order specials you ended up giving EVERYONE for FREE (even those that DIDN'T pre-order)?? So those of us that are dedicated enough to keep a box collection of EQ2 now gets screwed. Thanks...</blockquote>You are still supporting your local community and everything else. You'll still go to the exact same store to pick up the product.You can still buy the retail box you just have to Preorder online.</blockquote>What video game retailers allow you to do this, and will ensure that they will email you the code?After seeing this post:* GameStop.com website doesn't seem to allow you to preorder online and pickup in store, if it does I don't see the option* BestBuy.com doesn't mention the promotion* CircuitCity.com doesn't have the game listed at all* CompUSA.com doesn't allow you to pickup in store, listed as Coming Soon * Target.com doesn't have the game listed at all* FYE.com doesn't mention the promotion, and doesn't have a visible option to pickup in store* Sears.com doesn't have it listed* Walmart.com doesn't have it listed* kmart.com doesn't have it listedAnd I can't think of other video game retailers to check.</blockquote>I preordered the game from EBgames.com and it went through just fine, including a statement that the Burnyai pet would be included.And guys, I don't think the online ordering is Sony's requirement. I think that's the retailer's decisions. </blockquote>I wasn't able to see where to choose to pick it up in store, there were only options to pay for shipping.Barring that as an option, does anyone have a GameStop/EBGames free shipping coupon code I can use to preorder it online, buy the copy in store the day of release, then just return the online copy to the store when it eventually gets to me?

Bayne

11-08-2007, 06:42 PM

Went to amazon.com and outpost.com. No mention of pre-order bonus. I refuse to go to ebgames or gamestop to buy anything.If the bonus is not posted on the biggest online retailer Amazon.com, the sales team is not doing their job. If the pre-order bonus is not offered if you buy from the biggest online retailer... you have more problems than I can put into words.

Killerbee3000

11-08-2007, 07:32 PM

amazon.com, amazon.de and amazon.fr dont mention any preorder bonus at all, but amazon.co.uk mentions the badger pet as preorder bonus. bst would be to call amazon and ask...

melaine_dvarvensplitter

11-08-2007, 08:10 PM

Truly irks me to no end. I went to Gamestop and pre-ordered it in the store and paid for it in cash. At the time I went to pre-order it the people looked at me like I was stupid. This was 2 weeks ago, and to find out now I won't get the pet, I am a bit let down by this. Marketing you have screwed up.

Devilsbane

11-08-2007, 08:22 PM

<cite>TheSpin wrote:</cite><blockquote><cite>Gallenite wrote:</cite><blockquote>Hi, folks - I've asked the marketing team that handles sales, downloads, retailers, and online for the simple explanation of how this works via the various means of distribution -- Hope this clears things up.- Scott_______From retailers, the Burynai Seeker House Pet is only available for customers who pre-order online. There should be disclaimers on the retailers' sites. This is the only way that the retailers can manage the accounts to distribute the keys via email. The store employees should be instructed to tell people this when asked, but this doesn't always occur with in-store preorders. We try to make sure it's as clear as possible.In short: <ul><li>Anyone who pre-orders from a retailer online should get an email from the retailer with the upgrade item key. The game key is in the physical box.</li><li>If you pre-order the digital download from the station store, the preorder grant is seamless.</li><li>If you pre-ordered digitally through Direct2Drive, you should get two keys as well (upgrade and game).</li></ul></blockquote>This is wonderful to get officially answered! Thanks!Any chance I could find out info on whether the plant from KoS and copter from EoF would be included with RoK (either digital download or retail)?</blockquote>Yeah wonderful, if you pre-order online from a retailer you will have to pay shipping. That means another $10+ (24hr delivery) on top of the retail price. <img src="http://forums.station.sony.com/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" alt="SMILEY" width="15" height="15" />Maybe visitors can give items to the Burynai Seeker like the carniverous plant from KoS.

Teak

11-08-2007, 08:38 PM

<cite>Gallenite wrote:</cite><blockquote>Hi, folks - I've asked the marketing team that handles sales, downloads, retailers, and online for the simple explanation of how this works via the various means of distribution -- Hope this clears things up.- Scott_______From retailers, the Burynai Seeker House Pet is only available for customers who pre-order online. There should be disclaimers on the retailers' sites. This is the only way that the retailers can manage the accounts to distribute the keys via email. The store employees should be instructed to tell people this when asked, but this doesn't always occur with in-store preorders. We try to make sure it's as clear as possible.In short: <ul><li>Anyone who pre-orders from a retailer online should get an email from the retailer with the upgrade item key. The game key is in the physical box.</li><li>If you pre-order the digital download from the station store, the preorder grant is seamless.</li><li>If you pre-ordered digitally through Direct2Drive, you should get two keys as well (upgrade and game).</li></ul></blockquote>Mr. Hartsman, I thank you for your time in clarifying this issue, but I implore you to make it right. I played by your rules about how to get this Burynai pet, but now you've gone and changed them on us. Last weekend I spent a few hours reading on the official EQ2 website as well as these forums to figure out exactly what I needed to do to be able to get the Burynai house pet. SOE simply said to pre-order it. It did not mention ONLINE pre-order. So, following SOE's rules, I went to the local store and pre-ordered the game. NOW, SOE has "clarified" their rules. What they've actually done is changed them after the fact. I'm pretty sure this qualifies as an illegal "bait-and-switch" tactic. Now I'm not going to run to the nearest lawyer and try to bring up a lawsuit against SOE over some stupid little house pet in a virtual world, but I'd sure be happy to sign up on a class-action suit against SOE. It isn't about the pet. Yeah, I want it. But it is more about SOE (marketing dept) continually having their heads up their butts and not doing their jobs. As a consumer, I get very irritated with companies that mislead me, either intentionally or negligently.I hope you decide to do what is right for your customers since your marketing department has so horribly bungled this. The only way I can see that happening now is to give everyone that purchases RoK the ability to /claim the Burynai.Sincerely,A loyal (since '99) but very disappointed customer.P.S. I absolutely disagree with a statement in your quote. "We try to make sure it's as clear as possible." Really? Then your marketing dept should be completely fired and re-hired. Because for this to finally become clear only a matter of days before release doesn't seem like they were trying at all. They are lieing to you. I think they've all been on vacation for months.

Anestacia

11-08-2007, 09:36 PM

This is unfortunate really <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> I have always bought the retail expansions from the store since Kunark of EQ1 and I am upset that this is how it has to be but I guess I will have cancel my preorder from gamestop and do the digital download. I do wish there was better communication because i can say for 100% sure that their website did NOT say online orders only.

swdrgn

11-08-2007, 10:38 PM

Hi I have a simple question. I preordered the ROK from my local Gamestop store. All I want to know is since I am a fae trial player, is the ROK will have the fae expansion. EQ2 site says it does, but at Gamestop, they dont say anything about what the box includes

ZeroRavesOn

11-08-2007, 10:59 PM

<cite>swdrgn wrote:</cite><blockquote>Hi I have a simple question. I preordered the ROK from my local Gamestop store. All I want to know is since I am a fae trial player, is the ROK will have the fae expansion. EQ2 site says it does, but at Gamestop, they dont say anything about what the box includes</blockquote>Yes, it is supposed to include ALL expansions released to date.

Zyphius

11-08-2007, 11:49 PM

ZeroRavesOn

11-09-2007, 12:06 AM

<cite>Zyphius wrote:</cite><blockquote><cite>TheSpin wrote:</cite><blockquote><cite>Zyphius wrote:</cite><blockquote>WHAT - THE - [I cannot control my vocabulary]!WHY??????? I ALWAYS buy the box from a brick and mortar store! I also pay in full when I pre-order. Why is it that you are just NOW SCREWING those that support the local economy?? 3 [I cannot control my vocabulary] years of buying every box that comes out, pre-ordering every one, and NOW this?? What about the pre-order specials you ended up giving EVERYONE for FREE (even those that DIDN'T pre-order)?? So those of us that are dedicated enough to keep a box collection of EQ2 now gets screwed. Thanks...</blockquote>You are still supporting your local community and everything else. You'll still go to the exact same store to pick up the product.You can still buy the retail box you just have to Preorder online.</blockquote>BUT I ALREADY PRE-ORDERED and PAID IN FULL! Read the whole [I cannot control my vocabulary] post before responding.ALSO I made it clear that I support the local businesses...</blockquote>Step 1) Preorder from the GameStop.com website, use the coupon code "SAVER" and it'll give you free slow shipping.Step 2) Register the preorder code when GameStop.com emails it to you.Step 3) On launch day, buy your previously paid for copy at your local business.Step 4) 5-10 days after launch, when you recieve the copy you bought online, return it to your local GameStopStep 5) Enjoy the knowledge that you've supported local business, received your online preorder bonus, and stuck it to GameStop, which now has an extra copy of RoK to display, which someone someday may see and pick up to try EQ2, while you're only out the 5 minutes in GameStop returning the extra copy you bought online.At least, this is my new plan.

retro_guy

11-09-2007, 12:08 AM

justbecause

11-09-2007, 02:09 AM

Hey you, one of guys in the RED can you please tell me a list of who all the on line stores that is doing pre order with the pet please?I had pre order from Newegg.com and didn't get no info about no pet so I would like more info on this pretty please?

Zahmekos

11-09-2007, 02:12 AM

Toua

11-09-2007, 02:20 AM

Wow, a simple write-up from marketing courtesy of Scott Hartsman himself! Many thanks to all involved for taking time to clarify this. I'll cancel my in-store preorder and place an online preorder ASAP.

Almeric_CoS

11-09-2007, 03:11 AM

This is pretty messed up. I, for one, am quite annoyed. I pre-ordered weeks ago at a local Gamestop and (shock of shocks) was told NOTHING about the special online-only promo.Strangely, I haven't been able to get the RoK website to load properly for days, but at the time I was pretty darn confident that what I'd read indicated that any pre-order would grant the pet.Now, with my pre-order in place, I'm stuck out of town for work and stand little chance of being able to successfully cancel my store-based order and replace it with a web-based order in time to actually get the expansion when it's released.This is VERY uncool. I want my badger, dangit.I would like to suggest that badgerpets be given to all accounts activitating RoK within a week or so of release day. That should hit all the real pre-orders and give some leeway for patches, or other real life factors that could get in the way of a timely installation.

ZeroRavesOn

11-09-2007, 04:41 AM

<cite>Almeric@Permafrost wrote:</cite><blockquote>This is pretty messed up. I, for one, am quite annoyed. I pre-ordered weeks ago at a local Gamestop and (shock of shocks) was told NOTHING about the special online-only promo.Strangely, I haven't been able to get the RoK website to load properly for days, but at the time I was pretty darn confident that what I'd read indicated that any pre-order would grant the pet.Now, with my pre-order in place, I'm stuck out of town for work and stand little chance of being able to successfully cancel my store-based order and replace it with a web-based order in time to actually get the expansion when it's released.This is VERY uncool. I want my badger, dangit.I would like to suggest that badgerpets be given to all accounts activitating RoK within a week or so of release day. That should hit all the real pre-orders and give some leeway for patches, or other real life factors that could get in the way of a timely installation.</blockquote>Easy fix: Step 1) Preorder from the GameStop.com website, use the coupon code "SAVER" and it'll give you free slow shipping.Step 2) Register the preorder code when GameStop.com emails it to you.Step 3) On launch day, buy your previously preordered copy at your local GameStop.Step 4) 5-10 days after launch, when you recieve the copy you bought online, return it to your local GameStopStep 5) Enjoy the knowledge that you've supported local business, received your online preorder bonus, and stuck it to GameStop, which now has an extra copy of RoK to display, which someone someday may see and pick up to try EQ2, while you're only out the 5 minutes in GameStop returning the extra copy you bought online. Also, GameStop (which as an entity has more clout than any individual subscriber does) will probably complain to SoE about this poorly thought up way of doing preorders.

TheSpin

11-09-2007, 04:41 AM

<cite>justbecause wrote:</cite><blockquote>Hey you, one of guys in the RED can you please tell me a list of who all the on line stores that is doing pre order with the pet please?I had pre order from Newegg.com and didn't get no info about no pet so I would like more info on this pretty please?</blockquote><a href="http://www.everquest2.com/buyNow.vm" target="_blank" rel="nofollow">http://www.everquest2.com/buyNow.vm</a>

dawy

11-09-2007, 05:25 AM

<cite>Giland@Guk wrote:</cite><blockquote>Never did digital download before.Do you get a link or something to download it like an EXE, and can you get it early, or is it just part of the updater and you have to wait till the day of ?</blockquote>Nope the launchpad does it all for you its as A,B,C <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Calain80

11-09-2007, 05:48 AM

Dessellion4

11-09-2007, 05:58 AM

And what about those of us who want the box and like me pre-ordered ages ago from Amazon here in the UK. Stores have stopped stocking anything related to EQ2 so that wasn't an option. I just don't like on-line where at the end of it all you have is your registration number to show for the money, I like to have the box, disks etc. Since I ordered well in advance should I not also be entitled to any preorder reward?To those who correctly pointed that this is an online promotion for pre-ordering online, as far as I'm concerned pre-ordering from Amazon is ordering online.

Liandra

11-09-2007, 06:00 AM

<cite>Calain@Valor wrote:</cite><blockquote>Does this also apply for non US countries?</blockquote>Depends where you mean by non-US.From the amazon.co.uk site:<blockquote>To celebrate the upcoming release of <a href="http://www.amazon.co.uk/s/ref=amb_link_0_1/203-9375372-9963113?ie=UTF8&field-title=Rise%20of%20The%20Kunark&search-alias=videogames&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_s=center-1&pf_rd_r=0CA2S15V1E34KN8W98NW&pf_rd_t=1401&pf_rd_p=160274491&pf_rd_i=1000121323" rel="nofollow" target="_blank">Everquest II: Rise of The Kunark</a> we've teamed up with Sony Online Entertainment to offer everyone who pre-orders the game the following benefits:<ul><li>Exclusive in game pet: Burynai Seeker House Pet. </li><li>Ability to create a new account with three adventure packs and all four expansion packs and 30 days prepaid gametime OR upgrade an existing account.</li></ul>To gain access to this extras all you need to do is place your order for <a href="http://www.amazon.co.uk/s/ref=amb_link_0_1/203-9375372-9963113?ie=UTF8&field-title=Rise%20Of%20The%20Kunark&search-alias=videogames&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_s=center-2&pf_rd_r=0CA2S15V1E34KN8W98NW&pf_rd_t=1401&pf_rd_p=160274591&pf_rd_i=1000121323" rel="nofollow" target="_blank">Everquest 2: Rise Of The Kunark</a> now. If you place your pre-order before November 12, 2007, we'll send you an email on that date with a serial key to take advantage of your pre-order bonus material. So what are you waiting for? Pre-order your copy of <a href="http://www.amazon.co.uk/s/ref=amb_link_0_2/203-9375372-9963113?ie=UTF8&field-title=Rise%20Of%20The%20Kunark&search-alias=videogames&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_s=center-2&pf_rd_r=0CA2S15V1E34KN8W98NW&pf_rd_t=1401&pf_rd_p=160274591&pf_rd_i=1000121323" rel="nofollow" target="_blank">Everquest 2: Rise Of The Kunark</a> now! Offer limited to one bonus pack per customer.</blockquote>So if you live somewhere that amazon ships to, you can always get it there.

Ceeamee

11-09-2007, 01:14 PM

I will sign up on the disappointed side of the fence here. I have always gone directly to the store to pick up my copy of whichever expansion I've bought. I've been doing this since 1999. I've had this game pre-ordered for a while now and I have to go and CANCEL it? It's bad enough that when I go to the store the folks behind the counter are ALREADY talking about Frozen Throne. It's unfortunate that less than a month before launch the employees didn't even know about RoK. That's just poor advertising as the associates at my local GameStop are great when it comes to promoting the games that they like. What did they say when I asked them about EQ2? "Great game, very bad advertising." As for the US version of Amazon, I don't see anything there for getting the Burynai pet. Am I over looking it?Thanks.

Vollux

11-09-2007, 04:15 PM

This is also the first year I've never been given the option to pre-order online & pickup in-store from Game stop or EB Games. Shipping is not an option for me...The ONLY way to ensure I had disks in hand on Nov 13 was to pre-order instore. Something Shipped on the 13th wouldn't be in my hands till the 14th at the earliest. We are the same people that bombarded the message boards everytime the server goes down for an hour or so... why would you think we would just patiently wait an extra day?In MMO land time is money and I remember too many of my friends bemoaning the fact they were still waiting for their shipped copy while I was fluttering my newbie fae wings. When something goes this sideways - it was either an out and out bait and switch or somebody should be standing on a carpet right about now getting reemed.

Wingrider01

11-09-2007, 05:11 PM

<cite>Filraen@Najena wrote:</cite><blockquote><cite>ZeroRavesOn wrote:</cite><blockquote><cite>TheSpin wrote:</cite><blockquote><cite>Zyphius wrote:</cite><blockquote>WHAT - THE - [I cannot control my vocabulary]!WHY??????? I ALWAYS buy the box from a brick and mortar store! I also pay in full when I pre-order. Why is it that you are just NOW SCREWING those that support the local economy?? 3 [I cannot control my vocabulary] years of buying every box that comes out, pre-ordering every one, and NOW this?? What about the pre-order specials you ended up giving EVERYONE for FREE (even those that DIDN'T pre-order)?? So those of us that are dedicated enough to keep a box collection of EQ2 now gets screwed. Thanks...</blockquote>You are still supporting your local community and everything else. You'll still go to the exact same store to pick up the product.You can still buy the retail box you just have to Preorder online.</blockquote>What video game retailers allow you to do this, and will ensure that they will email you the code?After seeing this post:* GameStop.com website doesn't seem to allow you to preorder online and pickup in store, if it does I don't see the option* BestBuy.com doesn't mention the promotion* CircuitCity.com doesn't have the game listed at all* CompUSA.com doesn't allow you to pickup in store, listed as Coming Soon* Target.com doesn't have the game listed at all* FYE.com doesn't mention the promotion, and doesn't have a visible option to pickup in store* Sears.com doesn't have it listed* Walmart.com doesn't have it listed* kmart.com doesn't have it listedAnd I can't think of other video game retailers to check.</blockquote>I preordered the game from EBgames.com and it went through just fine, including a statement that the Burnyai pet would be included.And guys, I don't think the online ordering is Sony's requirement. I think that's the retailer's decisions. </blockquote>Read the post by SOE - they where the one that said, not the retailer. Time to cancel my brick and mortar order, get my money back and order online. So much for retail shelf support. Someone posted about returning the pre-order shipment - problem is most store will not accept cash returns on software, open or unopened.

agentsix

11-09-2007, 06:11 PM

<a href="http://eq2players.station.sony.com/news_archive_content.vm?id=1401&section=News&locale=en_US" target="_blank" rel="nofollow">http://eq2players.station.sony.com/...ws&locale=en_US</a> Special Pre-order Bonus! Burynai Seeker House Pet! Burynai are a race of collectors and builders that have a strange affinity for certain organic items found in Norrath. Give a Burynai seeker one of these items, they'll bury them and store them for later. Rumor has it that they also may sometimes discover collectible items (shinies) that you didn't even know were lost under your home! * In game items are included with valid pre-order and purchase, are limited to one per account and are no-drop/non-transferable. Doesn't say anything on the eq2players.com site about online pre-orders only.

agentsix

11-09-2007, 06:13 PM

<cite>Wingrider01 wrote:</cite><blockquote>So much for retail shelf support. Someone posted about returning the pre-order shipment - problem is most store will not accept cash returns on software, open or unopened.</blockquote> It isn't about the support for me - but I like having the physical media in case of a reinstall.

Vonotar

11-09-2007, 06:20 PM

Well done Sony...So shops will have a run on people cancelling their pre-order... that will REALLY pursuade the retailers to stock RoK longterm <img src="/eq2/images/smilies/2786c5c8e1a8be796fb2f726cca5a0fe.gif" border="0" alt="SMILEY" width="15" height="15" />Just give everybody with a RoK CD Key the dang pet, it's not like it will physically cost you anything!

zhiDarkivel

11-09-2007, 07:34 PM

<cite>Wingrider01 wrote:</cite><blockquote><cite>Filraen@Najena wrote:</cite><blockquote><cite>ZeroRavesOn wrote:</cite><blockquote><cite>TheSpin wrote:</cite><blockquote><cite>Zyphius wrote:</cite><blockquote>WHAT - THE - [I cannot control my vocabulary]!WHY??????? I ALWAYS buy the box from a brick and mortar store! I also pay in full when I pre-order. Why is it that you are just NOW SCREWING those that support the local economy?? 3 [I cannot control my vocabulary] years of buying every box that comes out, pre-ordering every one, and NOW this?? What about the pre-order specials you ended up giving EVERYONE for FREE (even those that DIDN'T pre-order)?? So those of us that are dedicated enough to keep a box collection of EQ2 now gets screwed. Thanks...</blockquote>You are still supporting your local community and everything else. You'll still go to the exact same store to pick up the product.You can still buy the retail box you just have to Preorder online.</blockquote>What video game retailers allow you to do this, and will ensure that they will email you the code?After seeing this post:* GameStop.com website doesn't seem to allow you to preorder online and pickup in store, if it does I don't see the option* BestBuy.com doesn't mention the promotion* CircuitCity.com doesn't have the game listed at all* CompUSA.com doesn't allow you to pickup in store, listed as Coming Soon* Target.com doesn't have the game listed at all* FYE.com doesn't mention the promotion, and doesn't have a visible option to pickup in store* Sears.com doesn't have it listed* Walmart.com doesn't have it listed* kmart.com doesn't have it listedAnd I can't think of other video game retailers to check.</blockquote>I preordered the game from EBgames.com and it went through just fine, including a statement that the Burnyai pet would be included.And guys, I don't think the online ordering is Sony's requirement. I think that's the retailer's decisions. </blockquote>Read the post by SOE - they where the one that said, not the retailer. Time to cancel my brick and mortar order, get my money back and order online. So much for retail shelf support. Someone posted about returning the pre-order shipment - problem is most store will not accept cash returns on software, open or unopened.</blockquote>I did. Scott said, "From retailers, the Burynai Seeker House Pet is only available for customers who pre-order online. There should be disclaimers on the retailers' sites. This is the only way that the retailers can manage the accounts to distribute the keys via email. The store employees should be instructed to tell people this when asked, but this doesn't always occur with in-store preorders. We try to make sure it's as clear as possible."Both the "from retailers" and the bit about this being the only way the retailers can manage the accounts thing makes me think it is the retailers making this determination, not SOE.

Ottergame

11-09-2007, 07:35 PM

I'm really tempted just to cancel my preorder and just not pick the expansion ever. I'm tired of dealing with this kind of mess.

Jedi_Knight_Jr

11-09-2007, 07:48 PM

if i preorder the digital download to get the pet, do i download after i buy it and get key and everything? i just cant access the new areas? or do i have to wait till launch to download and then patch =/?

Gromph

11-09-2007, 08:22 PM

I have noticed that some retailers in euroland have changed release day to November 16. They don't do that without a reason, but official release day still seem to be Nov 13 (which also the retailers had previously).Will RoK come to euro-servers 16/11 maybe. That's ok with me, but this made me a bit curious.

Gargamel

11-09-2007, 08:28 PM

When marketing says online pre-orders only, all they mean is that the retailer you purchased from must have your email address, so that they have somewhere to send the supplimental key you need to use to 'unlock' the pet. That pet key will not be in the box retail version (which will contain the key to unlock the expansion), but rather come seperate and so the need for an email address.That said, I'd assume (yes assume) amazon pre-orders are fine, also any retail store who had a knowlegeable cleark (I know I know) and so would have taken email along with your pre-order would be fine as well.As for sony orders... been answers a MILLION times, but short answer is you are fine. If you buy from sony digital download (pre order) the key for the expansion, all prior expansions, all adv packs, and all pre-order bonus pets are already bound to your sony account as you purchase (you are buying from sony so no reason to send you a key to put back into sony... they just register the key right off, during payment)

StormCinder

11-09-2007, 10:38 PM

<cite>Gargamel wrote:</cite><blockquote>When marketing says online pre-orders only, all they mean is that the retailer you purchased from must have your email address, so that they have somewhere to send the supplimental key you need to use to 'unlock' the pet. That pet key will not be in the box retail version (which will contain the key to unlock the expansion), but rather come seperate and so the need for an email address.That said, I'd assume (yes assume) amazon pre-orders are fine, also any retail store who had a knowlegeable cleark (I know I know) and so would have taken email along with your pre-order would be fine as well.As for sony orders... been answers a MILLION times, but short answer is you are fine. If you buy from sony digital download (pre order) the key for the expansion, all prior expansions, all adv packs, and all pre-order bonus pets are already bound to your sony account as you purchase (you are buying from sony so no reason to send you a key to put back into sony... they just register the key right off, during payment)</blockquote>So it seems the quickest, most efficient way to get this is through Sony? Makes perfect sense. I don't understand all the confusion.SC

Kaycerzan

11-09-2007, 11:18 PM

Yes. The most convenient way to make sure you get the game and all other bonuses is to buy straight from Sony and not get software... Unless you want the software, since they don't make any updates available without the patcher any other way. Unless you prefer to get deals going through the retailers. Unless you're a genius skilled in the language of This is absurd. Oh how I long for the "less convenient" days of knowing what I was getting when I paid for something.

Nere

11-09-2007, 11:41 PM

Honestly Scott .. if you had to contact the marketing dept for a quote explaining this .. instead of just giving us an answer yourself .. then it's obviously not as clear as possible. You shouldn't need a bulleted list explaining how to buy your product.My opinion .. SoE needs to make an investment in it's marketing and distribution where EQ2 is concerned. The game is virtually invisible. No shelf space. Minimul advertising. Relying on store clerks who do not work for you to supply information to your customers. It's a mess.It seems like every expansion bonus causes confusion and animosity instead of the good feelings they were designed for. It's time to learn from the past. Keep things simple.Let people buy .. receive .. and register pre-orders early .. regardless of the medium or where they bought it from. They still can't play until it goes live. But the SoE servers can track the dates the game key was added and dole out pre-order bonuses accordingly. No special packaging required. No confusion. No problem.

StormCinder

11-09-2007, 11:52 PM

<cite>Kaycerzan wrote:</cite><blockquote>Yes. The most convenient way to make sure you get the game and all other bonuses is to buy straight from Sony and not get software... Unless you want the software, since they don't make any updates available without the patcher any other way. Unless you prefer to get deals going through the retailers. Unless you're a genius skilled in the language of This is absurd. Oh how I long for the "less convenient" days of knowing what I was getting when I paid for something.</blockquote>Ok...I get that there's some sarcasm here, but seriously...what's the downside to just buying the key from Sony? I haven't touched my EQ2 discs since install (discs are going the way of vinyl anyway). I don't need a disc. The price is the same online as in-store AFAIK. I don't understand the confusion.SC

NANEEJE

11-10-2007, 12:30 AM

wow, when i went to soe, they had a disclaimer that said if you preorder with us, you get the free pet.. so i did... why not... so the retail stores dont get the pet? weird, but typical. sorry

Igu

11-10-2007, 01:16 AM

I am all confused now.I pre-ordered from Amazon.com because SOE had a link at the bottom of the page describing the Pre-Order package.Am I hosed now because I did not buy it from Sony??? <img src="/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" alt="SMILEY" width="15" height="15" />

Kenban

11-10-2007, 01:21 AM

<cite>StormCinder wrote:</cite><blockquote><cite>Kaycerzan wrote:</cite><blockquote>Yes. The most convenient way to make sure you get the game and all other bonuses is to buy straight from Sony and not get software... Unless you want the software, since they don't make any updates available without the patcher any other way. Unless you prefer to get deals going through the retailers. Unless you're a genius skilled in the language of This is absurd. Oh how I long for the "less convenient" days of knowing what I was getting when I paid for something.</blockquote>Ok...I get that there's some sarcasm here, but seriously...what's the downside to just buying the key from Sony? I haven't touched my EQ2 discs since install (discs are going the way of vinyl anyway). I don't need a disc. The price is the same online as in-store AFAIK. I don't understand the confusion.SC</blockquote>Some people like having the DVD's but for me its the printed materials. This expansion comes with two posters and a 5 x 7 oversized LoN card (which is what I actually want). Because of this mess I am going to go to Gamestop and cancel the pre-order and order it online. I would have liked to have the expansion on release date but it looks like I am going to have to wait a few days now.Thinking about ordering it from Amazon.com but I don't like the fact that it does not say anything about the pet for pre-ordering the expansion. I still think this entire mess is crazy and the pet either needs to be opened up to anyone who purchases and registers before a certain date or just open it up to all retail customers. For a game that seems to be fighting to even be carried at many stores I have no idea why something like this which is basically forcing people to purchase it online if they want everything.

Chanaluss

11-10-2007, 01:23 AM

does anyone know when theyre supposed to get the emailed code? i preordered 10/10 from gamestop.com and still havent gotten it yet, i assume its gonna be obtained at launch?

retro_guy

11-10-2007, 02:31 AM

I would say that since (once again) the preorder is a complete mess, Sony will have to award the Badger to all accounts regardless of preorder.This would follow what they did with the DoF Monkey - it was such a a mess, everyone got one in the end.For me however, preorder and the digital download is the only way to go as the Kunark expansion is listed with a 20th Nov release date here (New Zealand). And there is no mention of a preorder gift or getting the adverture packs included. <a href="http://www.gamesman.co.nz/product.php?id=8561" target="_blank" rel="nofollow">http://www.gamesman.co.nz/product.php?id=8561</a>

Igu

11-10-2007, 02:58 AM

This page had me order from Amazon.com to get the pet.<a href="http://www.everquest2.com/buyNow.vm" target="_blank" rel="nofollow">http://www.everquest2.com/buyNow.vm</a>If I don't get it, I will be peeved.

opteius

11-10-2007, 03:33 AM

i hate to admit it but i hang the posters up on my wall and no i dont live with my parents.

MAXDAMAGE

11-10-2007, 04:35 PM

I pre-ordered online box of RoK way back. My question is one of the posters a map of RoK? I have'nt read it does anywhere just that its 2 posters. See you all in RoK !!!

Killerbee3000

11-10-2007, 05:29 PM

<cite>Eggs@Permafrost wrote:</cite><blockquote>i hate to admit it but i hang the posters up on my wall and no i dont live with my parents.</blockquote>+1and no your not weird...i admit it openly.. and no, i dont live wtih my parents either...

Meryddian

11-10-2007, 05:46 PM

Is anybody else having issues ordering via the Station store? I have 2 accounts I need to buy the expansion for, and I want to get the burynai, so I've wanted to get it via online.I have tried this on FOUR different computers over the past several days, on both of my accounts, and this is what happens:I go to <a href="https://store.station.sony.com/digitalDistribution/eq2/rok/digitalDistribution.jsp?SKU=EQ2RE-L2-DD1107-ROKPRE" target="_blank" rel="nofollow">https://store.station.sony.com/digi...2-DD1107-ROKPRE</a>which then directs me to:<a href="https://secure.station.sony.com/login/login/store/login.jsp?returnURL=https://store.station.sony.com/digitalDistribution/eq2/rok/digitalDistributionPreorderCheckout.jsp%3Fsku%3DEQ 2RE-L2-DD1107-ROKPRE%26language%3Den&language=en" target="_blank" rel="nofollow">https://secure.station.sony.com/log...amp;language=en</a>which says "sign in" at the top of the page, although I'm supposedly already signed into my Station account - and this page comes up BLANK.*bangs head on the desk*Very annoying... also very strange that with all this push to have people pre-order, the pre-order pages aren't working correctly.

Frexspar

11-10-2007, 07:14 PM

For those asking why everyone doesn't just order from station, the box also comes with:<ul><li>16x20 Two-Sided Poster- Legends of Norrath and EverQuest II Art</li><li>5x7 Oversized Collectible Legends of Norrath card</li></ul>So, our choices are to miss out on these items and play the day the expansion goes live, or wait for shipping while our friends tell us how much fun they are having. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

Xdatinelia

11-10-2007, 07:52 PM

<cite>Meryddian wrote:</cite><blockquote>Is anybody else having issues ordering via the Station store? I have 2 accounts I need to buy the expansion for, and I want to get the burynai, so I've wanted to get it via online.I have tried this on FOUR different computers over the past several days, on both of my accounts, and this is what happens:I go to <a rel="nofollow" href="https://store.station.sony.com/digitalDistribution/eq2/rok/digitalDistribution.jsp?SKU=EQ2RE-L2-DD1107-ROKPRE" target="_blank">https://store.station.sony.com/digi...2-DD1107-ROKPRE</a>which then directs me to:<a rel="nofollow" href="https://secure.station.sony.com/login/login/store/login.jsp?returnURL=https://store.station.sony.com/digitalDistribution/eq2/rok/digitalDistributionPreorderCheckout.jsp%3Fsku%3DEQ 2RE-L2-DD1107-ROKPRE%26language%3Den&language=en" target="_blank">https://secure.station.sony.com/log...amp;language=en</a>which says "sign in" at the top of the page, although I'm supposedly already signed into my Station account - and this page comes up BLANK.*bangs head on the desk*Very annoying... also very strange that with all this push to have people pre-order, the pre-order pages aren't working correctly.</blockquote>I had the exact smae issue, I had my husband try on his machine to pre-order for me after he did his account & it worked on his machine, so I am guessing clear your browser's cache before attempting again. (I didn't try this on mine just a guess) If that fails, try a different machine, maybe at work or the public Library.

ZadooEQ

11-10-2007, 08:07 PM

So it's stated on the retailers' online order sites that the pet is only for online orders, right? And if I always order in person with my friendly neighborhood GameStop manager, why would I be visiting the online site? It's kind of like when the city is planning to build something nasty in your neighborhood and they make the plans public by posting them in a broom closet. As a previous poster said, the EQPlayers' notice said that pre-orders get the pet. I also don't remember seeing anything that made it clear that this meant online pre-orders only. It seems so odd that the only place this information would be readily available would be in the one place that people placing in-store pre-orders would never see it. I've been buying from GameStop for years and I've NEVER been to the online site.

irish

11-10-2007, 08:13 PM

Actually, afew days ago was the first time the gamestop site was changed to read online only.Before that it was jsut with preorder and check with your local stores . So anyone who hasn't checked the site in last few days is going to be very dissapointed on tues when they pick up theiir copy.

xOnaton1

11-10-2007, 09:50 PM

Well, I can only say that the SOE marketing people completely bungled this expansion again. I can't say if it's worse than previous expansions but it's pretty sad that every expansion has a huge group of players asking each other, asking the stores, and asking in the forums how they can get the special bonus items. Marketing is basically about communication. Why are the details about getting bonus items not cleared up until less than a week before the game comes out?Amazon in the US has zero information about the pre-order bonus.<a rel="nofollow" href="http://www.amazon.com/EverQuest-II-Rise-of-Kunark/dp/B000VS29PK/ref=sr_1_1/105-8957450-7632407?ie=UTF8&s=videogames&qid=1191609881&sr=8-1" target="_blank">http://www.amazon.com/EverQuest-II-...9881&sr=8-1</a>Fry's has no information about the pre-order bonus.<a rel="nofollow" href="http://shop3.outpost.com/product/5422399" target="_blank">http://shop3.outpost.com/product/5422399</a>Best Buy has no information about the pre-order bonus.<a rel="nofollow" href="http://www.bestbuy.com/site/olspage.jsp?skuId=8601435&st=everquest&lp=2&type=product&cp=1&id=1191627801821" target="_blank">http://www.bestbuy.com/site/olspage...d=1191627801821</a>Gamestop, EBGames (the same company) and CompUSA now say that the bonus is for pre-order. So 2 out of 5 stores somehow got the information.In the past expansions players were rewarded with a bonus for getting the boxed version from a retail store. This expansion players are penalized for getting a boxed version since we must pre-order from a web site, pay extra for shipping, and then wait for a day or two to get the expansion later than everyone else.What marketing person decided to punish players that want the poster and the 5x7 Collectible Legends of Norrath card? Marketing people are supposed to encourage players to buy the game, not complicate the process so much that players regret having to jump through a bunch of hoops to get the bonus items.So how can you get the pre-order bonus, the retail box, and be able to play on the 13th? From what I can see the free shipping code for Gamestop.com has expired so that's not an option.How about this?Pre-order from <a rel="nofollow" href="http://www.amazon.com/EverQuest-II-Rise-of-Kunark/dp/B000VS29PK/ref=sr_1_1/105-8957450-7632407?ie=UTF8&s=videogames&qid=1191609881&sr=8-1" target="_blank">Amazon.com</a> with free Super Saver shipping.Make sure you get the Burynai code via email and register it to your account.Purchase the box from your local Gamestop, Bestbuy, Fry's, CompUSA or who ever has it in stock on the 13th. I prefer Fry's because it's the closest and has lots of parking.Make sure the <a rel="nofollow" href="http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=3608471" target="_blank">Amazon package is undeliverable</a> (refuse delivery) and get a full refund.I apologize to Amazon in advance for making you the fall guy but it looks like the marketing is forcing us to use you in this way.Ok SOE marketing, tell me, what is wrong with this picture?Othesus - Dirge - Lucan DLereVaspar - Fury - Lucan DLere

Meryddian

11-11-2007, 12:00 AM

<cite>Yep, I've cleared the cache and all... have tried it on both Firefox and MSIE on all 4 computers (3 different locations/connections as well). Still not working...*sighs*Xdatinelia wrote: </cite><blockquote><cite></cite>I had the exact smae issue, I had my husband try on his machine to pre-order for me after he did his account & it worked on his machine, so I am guessing clear your browser's cache before attempting again. (I didn't try this on mine just a guess) If that fails, try a different machine, maybe at work or the public Library.</blockquote>

CMac05

11-11-2007, 10:27 AM

ok so i preordered from my local gamestop months ago and had to expansions completely paid for (3 copies). I was a little upset about the pet issue but didnt want to wait so I kept my store order. Early in the week when I made the final payment I was told by gamestop that the preorder retail would be available for pickup on the 10th, otherwise it would go on shelves on the 13th. Luckily im impatient. I went to gamestop yesterday (the 10th) to pick up my copies and they arent there. She tells me to check back monday. So I come home and log on the game and my guild is discussing the situation (same thing happend to several of them) and one person was told that it would be wednesday before they could pickup....so i call my gamestop back and I am told by a different employee that my store will be getting their retail version on THURSDAY. Since I have now been told 2 different days and someone else was told something different I called gamestops ordering department. (as did 2 other people) and we all got the same answer. Gamestop is not shipping the expansion out to their stores until tuesday.....which means the earliest possible pickup date is wednesday, thurs in some areas. We were told this was SOEs decision not thiers (rather its true or not i have no idea). SOE is really pushing digital download this time for some reason (my guess is money).......Think about it from SOEs standpoint....either way its the same price. Retail version they have to put it on the CDs....and make the boxes....and the posters and extra bonuses.......then they sell it to the stores at a wholesale price (no store is gonna sell a game they arent making money off of) So in the end SOE is making probably twice as much money off every digital order. but thats just my theory.

Chanaluss

11-11-2007, 03:27 PM

my order from gamestop shipped late last night, will arrive monday or tuesday and i have yet to recieve an email for my pet. hooray =x

Wingrider01

11-11-2007, 10:00 PM

<cite>Yaris@The Bazaar wrote:</cite><blockquote><cite>Wingrider01 wrote:</cite><blockquote>So much for retail shelf support. Someone posted about returning the pre-order shipment - problem is most store will not accept cash returns on software, open or unopened.</blockquote>It isn't about the support for me - but I like having the physical media in case of a reinstall.</blockquote>Nothing being menat in that comment for discs or no disc - more to the point that neither SOE or the owners of the brick and mortar retail outlets can care less if they supply a incentive to place the order at the retail store level - after all, all it does is pay the montly rent, utilities and salaries. went in to the local store today, canceled all my pre-orders for the families accounts and turned around and ordered them online.

Ligerxero

11-12-2007, 09:02 PM

OK...here is the issue for me....i pre-ordered from the gamestop store in the mall....because i only hv DoF, and was lead to believe RoK retail version would come w/ all the expansions bundled on it...i would love to hv the xtra pets but not an issue for me...my question is am i gonna get all the expansions and when the hell am i gonna get it...when i placed pre-order they said the 14th but was recently told retail version would be in store on 13th....can anyone,NAMELY AN SOE EMPLOYEE WHO KNOWS THEIR A-HOLE FROM THEIR ELBOW,answer these 2 questions for me?

Killerbee3000

11-12-2007, 09:06 PM

you will get everything except the badger pet. when the shop actually sells it is a problem of the shop itself....

Khanon

11-12-2007, 10:13 PM

The only thing I'm still questioning is regarding the adventure packs. According to the SOE store, they were included in the RoK purchase. My account details lists RoK, but none of the adventure packs....

Wingrider01

11-12-2007, 11:06 PM

<cite>Gromph wrote:</cite><blockquote>I have noticed that some retailers in euroland have changed release day to November 16. They don't do that without a reason, but official release day still seem to be Nov 13 (which also the retailers had previously).Will RoK come to euro-servers 16/11 maybe. That's ok with me, but this made me a bit curious.</blockquote>Isn't a friday the normal standard official release date in euroland? the 16th is friday. the 13th is tuesday which is the normal release date for a new media item in the states

Meryddian

11-13-2007, 05:32 AM

<cite>Khanon wrote:</cite><blockquote>The only thing I'm still questioning is regarding the adventure packs. According to the SOE store, they were included in the RoK purchase. My account details lists RoK, but none of the adventure packs....</blockquote>I used to have 'Station Access', which automatically included the Adventure Packs. What I didn't realize was that if you quit Station Access and just go to regular plan billing, you have to pay for the Adventure Packs. This was pretty disappointing to me, as getting the Adventure Packs "free" was a "bonus" of the Station Access, for which I was paying about double of the base EQ2 price but not actually using any of the other games (thus why I went to regular billing). I wanted to take my 2nd account to Splitpaw for exp, and I had to deal with the following:- First, the zone told me that I needed the expansion. (To which I went [Removed for Content]? as if you look at my character history you can tell I spent extensive time in the Adventure pack zones)- After petitioning about it, I was told I needed to buy the expansion (see notes above about Station Access)- Bought the adventure pack, *still* couldn't zone in; petitioned again- Have to re-do the access quest (*facepalm*)- Had to petition to get the "glowing shard" access quest starter again- Still can't zone into the access quest zone for Splitpaw (the gnoll spires don't glow)So, in short, Station Access and whatever happens to account flags has actually borked my ability to use the expansion pack... still trying to get that straightened out.

feldon30

11-13-2007, 10:49 AM

BestBuy.com pre-order is not giving me the choice to do In-Store Pickup.This whole thing is just stupid.Would it have been so difficult to just include the Burynai pet in all copies of the game sold this week?

Oxie

11-13-2007, 11:28 AM

DoF came out, and I did the preorder at the local EB Games, which got me the house pet.KoS came out, and I did the preorder at the local EB Games, which got me the house pet.EoF came out, and I did the preorder at the local EB Games, which got me the house pet.Now, ONE WOULD THINK, that if you went to the local game store to put in an order, you'd get the house pet for RoK. NOPE. Guildie tells me that you have to either do a preorder digital download or order the game from an online gamestore's website to get the house pet. So instead of being able to pick up a copy of the game at the store (to avoid shipping charges and get the game on the release date), I'm now going to wait for the last minute rush preorder that I put in on the EB Games website last night to show up in the mail. The game is going to take a few days to get to my house, so while everyone in my raiding guild is out leveling and grinding another 10 levels and 40 points, I'll be foraging in T7 zones. Chalk me up as another unhappy customer.

Budgiette

11-13-2007, 12:02 PM

Dear Sony,It is with regret that Im am writing this letter to inform you that I am unable to attend this years Sony's Olympic Puzzle Symposium! I had booked tickets in advance, however, tonight discovered that the ticket booking was eaten by cyberspace mites! I have diligently attended every event since the beginning of Everquest time. However it appears that my bookings for most events have been eaten by these cyberspace mites as well, regardless of the many souvenirs and photos I have collected thoughout these years! It is sad to realise that the only way of attending this years Symposium was to preorder through yourself, as it appears that Australian timezone is a few days backwards in obtaining tickets in hand! I am aware that Australia is known as the land downunder, however I do not believe we are quite that far under! Unfortunately, by the time that I was ever able to have this problem recitified from this distance, the event would be well underway and I would have missed out on the bonus souvenirs. I wish you all the best with your Symposium and hope that not too many others have suffered from the Cyberspace Bugs!

Argul

11-13-2007, 01:54 PM

Anyone that's ordered from Amazon get a pet email?I'm not even too worried about it, but it'd be nice to have. *shrug*

Darikin

11-13-2007, 02:20 PM

The burynai pet coming on the online orders only is F***ING stupid! I didn't know that until yesterday and it was too late since to do online I need a credit card, I had unexpected car repair and didn't get to put a payment onto my credit card until... yup you guessed it, yesterday, meaning I have no way to get this pet now. SOE you guys are a bunch of idiots who don't know how to market anything properly. I hope you correct this and give the burynai to everyone who buys the expansion, say within the first 5-7 days will get it. I had my copy pre-ordered at my local EB for 3 months now, since when does that not count as a pre-order? Why should those of us who pre-order in store be shafted? We still pre-ordered and therefore should be entitled to the same items/bonuses!

Darikin

11-13-2007, 02:21 PM

*Sorry for double post, keep getting the forum error since I guess they're bogged down and the refresh attempts I guess double posted*

Strade

11-13-2007, 02:51 PM

Ok I just received my RoK box with everything from GameStop. It wasapreorderwith shiping (I had to pay almost 60$ sinceI am from canada and didnt had any choice but ordering from USA. 39.99 + shiping 14.99 + import (W T F) 5.25) and still have no Email for the [Removed for Content] badger pet. anyone else pre ordered ONLINE from gamestop/ebgames ? Do you have your pet emailed yet?

Strade

11-13-2007, 02:51 PM

BChizzle

11-13-2007, 03:39 PM

Strade

11-13-2007, 03:56 PM

<cite>BChizzle wrote:</cite><blockquote><cite>Gazzie@Antonia Bayle wrote:</cite><blockquote>Ok I just received my RoK box with everything from GameStop. It wasapreorderwith shiping (I had to pay almost 60$ sinceI am from canada and didnt had any choice but ordering from USA. 39.99 + shiping 14.99 + import (W T F) 5.25) and still have no Email for the [I cannot control my vocabulary] badger pet. anyone else pre ordered ONLINE from gamestop/ebgames ? Do you have your pet emailed yet?</blockquote>Well with the exchange these days, $60 Canadian is like $39.99 US.Edit: LOLz nevermind got it backwards.</blockquote>Lol yeah with the exchange rate I was suposed to pay it less than you guys pay in the US. I was speakingabout the atrocious shiping rate and I paid an import taxe? this is strange.

Talona

11-13-2007, 03:58 PM

I have 3 accounts, ordered 1 expansion from local gamestop for the cd's..Have been trying to order 2 online (from Sony Store) for the other 3 accounts for over a week. No joy, it time outs or I get a blank pages or page not found.So I will probaly end up with no *special* house pet. I am not a happy camper <img src="http://forums.station.sony.com/eq2/images/smilies/1069449046bcd664c21db15b1dfedaee.gif" border="0" alt="SMILEY" width="15" height="15" />

RhymesWithWlTCH

11-13-2007, 07:26 PM

We ordered 3 copies on one order from Gamestop online after we already pre-ordered in IN STORE, we got our money back and came home Sat to order online.I have YET to receive an email from gamestop or SOE in regard to the digger house pet. I sent an email to Gamestop asking when was theemail with the Buriani house pet supposed to arrive?We got our boxed games today... what's the deal? I want my diggeras I am sure MANY OF YOU ALL DO TOO! Someone from SOE, please respond!

zerosumga

11-13-2007, 07:34 PM

gotta defend gamestop on this, they have dealt with SOE before so they are probably waiting to send out the keys until people stop swapping their orders like you did. SOE only provides them with a limited number of keys so they have to be careful giving them out. If they HAD sent you the 3 from your in-store order then sent you the 3 from the on-line order that would be stiffing 3 other people down the line.

EdwardSteeleye

11-13-2007, 07:36 PM

We ordered 3 copies from Gamestop thru the store because at the time we ordered all the information said all preoders would get the pet(in fact if you look at least some of them still say that)obviously we have now discovered the issue. My wife spoke with sony support thru there live chat and was told that all accounts activated this week would recive the pet and it should be claimable sometimes this week(she saved a copy of the conversation). So hopfully that will happen.

Xelphneigh

11-13-2007, 07:47 PM

<cite>EdwardSteeleye wrote:</cite><blockquote>We ordered 3 copies from Gamestop thru the store because at the time we ordered all the information said all preoders would get the pet(in fact if you look at least some of them still say that)obviously we have now discovered the issue. My wife spoke with sony support thru there live chat and was told that all accounts activated this week would recive the pet and it should be claimable sometimes this week(she saved a copy of the conversation). So hopfully that will happen.</blockquote>If you get this PLEASE let us know. I also had the Pre-Order Retail from GameStop WHICH stated the pet came. Only NOW do I see it was retail only and quite honestly a masterful BAIT AND SWITCH by SOE.I'm upset. Yes it's a silly in-game pet but why could this NOT have been explained better and in due course? I ordered my pre-order from my LOCAL gamestop, not online, based on what I saw on the GameStop website. When asked about the physical RETAIL BOX COPY the SoE support, in varlous posts, stated it was indeed included.Such a farce.

RhymesWithWlTCH

11-13-2007, 07:49 PM

<cite>zerosumgame wrote:</cite><blockquote>gotta defend gamestop on this, they have dealt with SOE before so they are probably waiting to send out the keys until people stop swapping their orders like you did. SOE only provides them with a limited number of keys so they have to be careful giving them out. If they HAD sent you the 3 from your in-store order then sent you the 3 from the on-line order that would be stiffing 3 other people down the line.</blockquote>Ok, we cancelled our order with Gamestop SATURDAY. There was no pre-shipment info placed in our name or anything, even the store manager said that they get a certain number of copies to the store, and the pre-ordered folks just get theirs set aside, and whatever is left is sold to others who didn't pre-order.So it's not like ordering Online where they specifically SHIP the game directly to you. We ordered for In-Store pickup. Plus I've NEVER heard of game stop handing out keys with the games either. Plus who said I was dissing game stop. I just want to know where the email is supposed to be coming from.And I concur with the rest of the folks who said that they changed their info in regard to the pre-order housepet offer at the last minute. Because that was the same thing we noticed on their website too.I'm not saying it's a gamestop screwup, perhaps SOE changed it at the last minute themselves, or just "forgot" to let their retailers know the details beforehand.Just a thought.

TaleraRis

11-13-2007, 07:51 PM

What I don't get is why the change. I pre-ordered the other expansions and EverQuest II itself when it first launched from my local store and received any available pre-order goodies. To switch it on this expansion from the established status quo just doesn't make any sense.

Shmogg

11-13-2007, 07:51 PM

<cite>Gazzie@Antonia Bayle wrote:</cite><blockquote>Ok I just received my RoK box with everything from GameStop. It wasapreorderwith shiping (I had to pay almost 60$ sinceI am from canada and didnt had any choice but ordering from USA. 39.99 + shiping 14.99 + import (W T F) 5.25) and still have no Email for the [I cannot control my vocabulary] badger pet. anyone else pre ordered ONLINE from gamestop/ebgames ? Do you have your pet emailed yet?</blockquote> I ordered, and have received, my RoK boxes from Ebgames but I also have not yet received the badger codes. I got the order confirmation and now get all their advertising junk so it's not my e-mail address, spam filter or some such problem. I've fired off an e-mail to <a href="mailto:[email protected]">[email protected]</a> and got an auto-bot response promising an answer in 24-48 hours. We'll see how that goes.

RhymesWithWlTCH

11-13-2007, 07:53 PM

<cite>Shmogg wrote:</cite><blockquote><cite>Gazzie@Antonia Bayle wrote:</cite><blockquote>Ok I just received my RoK box with everything from GameStop. It wasapreorderwith shiping (I had to pay almost 60$ sinceI am from canada and didnt had any choice but ordering from USA. 39.99 + shiping 14.99 + import (W T F) 5.25) and still have no Email for the [I cannot control my vocabulary] badger pet. anyone else pre ordered ONLINE from gamestop/ebgames ? Do you have your pet emailed yet?</blockquote> I ordered, and have received, my RoK boxes from Ebgames but I also have not yet received the badger codes. I got the order confirmation and now get all their advertising junk so it's not my e-mail address, spam filter or some such problem. I've fired off an e-mail to <a href="mailto:[email protected]" rel="nofollow" target="_blank">[email protected]</a> and got an auto-bot response promising an answer in 24-48 hours. We'll see how that goes. </blockquote>Pretty much did the same thing, got the autobot mail response to my question. Just waiting for them to get on the ball.

TaleraRis

11-13-2007, 07:54 PM

<cite>RhymesWithWlTCH wrote:</cite><blockquote><cite></cite>Plus I've NEVER heard of game stop handing out keys with the games either. </blockquote>They did this with both the original launch and the monkey pet at my local Gamestop. I received an additional flyer that had a key for the old JBoots pre-order bonus and again for the monkey pet.

Wingrider01

11-13-2007, 08:01 PM

<cite>Gwyneth@Najena wrote:</cite><blockquote><cite>RhymesWithWlTCH wrote:</cite><blockquote><cite></cite>Plus I've NEVER heard of game stop handing out keys with the games either. </blockquote>They did this with both the original launch and the monkey pet at my local Gamestop. I received an additional flyer that had a key for the old JBoots pre-order bonus and again for the monkey pet. </blockquote>The pre-order box for the JBoots was a demo cd in a carboard sleeve with the code on the inside and the monkey was a DVD box with a rendition of Lucan on the front cover and the key for the monkey in the box

Wingrider01

11-13-2007, 08:03 PM

<cite>Shmogg wrote:</cite><blockquote><cite>Gazzie@Antonia Bayle wrote:</cite><blockquote>Ok I just received my RoK box with everything from GameStop. It wasapreorderwith shiping (I had to pay almost 60$ sinceI am from canada and didnt had any choice but ordering from USA. 39.99 + shiping 14.99 + import (W T F) 5.25) and still have no Email for the [I cannot control my vocabulary] badger pet. anyone else pre ordered ONLINE from gamestop/ebgames ? Do you have your pet emailed yet?</blockquote>I ordered, and have received, my RoK boxes from Ebgames but I also have not yet received the badger codes. I got the order confirmation and now get all their advertising junk so it's not my e-mail address, spam filter or some such problem. I've fired off an e-mail to <a href="mailto:[email protected]" rel="nofollow" target="_blank">[email protected]</a> and got an auto-bot response promising an answer in 24-48 hours. We'll see how that goes.</blockquote>You got a better response then I did, i called them and spoke to Tim, he took the information and said he would email the group that handles promotions and someone would get back to me with in 72 business hours

Darikin

11-13-2007, 08:10 PM

<cite>EdwardSteeleye wrote:</cite><blockquote>We ordered 3 copies from Gamestop thru the store because at the time we ordered all the information said all preoders would get the pet(in fact if you look at least some of them still say that)obviously we have now discovered the issue. My wife spoke with sony support thru there live chat and was told that all accounts activated this week would recive the pet and it should be claimable sometimes this week(she saved a copy of the conversation). So hopfully that will happen.</blockquote>I too would like to know if you get the pet (burynai). I ordered in my local EB Games store 2-3 months ago I think it was, nothing I saw or heard anything at the time said it had to be online only pre-order. I didn't see until yesterday that it was online only orders and I had no way of being able to get the order online. SOE should have made it clear from the begining and not only a matter of days before the expansion is launched and done so quietly too it seems because I never saw an announcement clarifying it was online only. I really hope they give every activation this week the burynai. SOE's marketing team needs to all be fired and hire a new team that knows what they are doing!

Verlaine

11-13-2007, 08:11 PM

I preordered through gamestop as well. No key for the pet. Called them and they told me that they have never recieved a key to provide to customers from sony. [I cannot control my vocabulary] I ordered online from gamestop from a link provided by sony and they dont have the keys for the pet?

Wingrider01

11-13-2007, 08:40 PM

<cite>Verlaine wrote:</cite><blockquote>I preordered through gamestop as well. No key for the pet. Called them and they told me that they have never recieved a key to provide to customers from sony. [I cannot control my vocabulary] I ordered online from gamestop from a link provided by sony and they dont have the keys for the pet?</blockquote>side point - there are some people here claiming they recieved their key on the 10th for the pet, no idea who to believe - Tim and gamestops customer support said that he would email the prommotions department at gamestop about it and to expcet a response in about 72 business hours. Not a happy camper atm with gamestop

Swordmage

11-13-2007, 09:01 PM

I just spoke with the GameStop help desk. The person said that SOE changed the offer from boxed to download only last week and that I would need to contact SOE about it; they had originally expected to get a pre-order box or something to give out at launch.

Wingrider01

11-13-2007, 09:28 PM

<cite>Swordmage wrote:</cite><blockquote>I just spoke with the GameStop help desk. The person said that SOE changed the offer from boxed to download only last week and that I would need to contact SOE about it; they had originally expected to get a pre-order box or something to give out at launch.</blockquote>Sorry the gamestop "expert" is smoking somethingThe DD order and the retail box order are exactly the same, the pre-oder bonus onlly applied to retail online pre-order <a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=391005" target="_blank">http://forums.station.sony.com/eq2/...topic_id=391005</a>Gallenite wrote on 11/08/07Hi, folks - I've asked the marketing team that handles sales, downloads, retailers, and online for the simple explanation of how this works via the various means of distribution -- Hope this clears things up.- Scott_______From retailers, the Burynai Seeker House Pet is only available for customers who pre-order online. There should be disclaimers on the retailers' sites. This is the only way that the retailers can manage the accounts to distribute the keys via email. The store employees should be instructed to tell people this when asked, but this doesn't always occur with in-store preorders. We try to make sure it's as clear as possible.In short: <ul><li>Anyone who pre-orders from a retailer online should get an email from the retailer with the upgrade item key. The game key is in the physical box. </li><li>If you pre-order the digital download from the station store, the preorder grant is seamless. </li><li>If you pre-ordered digitally through Direct2Drive, you should get two keys as well (upgrade and game).</li></ul>

Khanon

11-13-2007, 09:35 PM

This whole problem stems from people's aversion to...reading... As far as I've seen, everywhere I've seen it, it's said "only available with the online pre-order." *shrugs* I didn't think the wording had to be any simpler...

Kirianna1

11-13-2007, 09:59 PM

<cite>Khanon wrote:</cite><blockquote>This whole problem stems from people's aversion to...reading... As far as I've seen, everywhere I've seen it, it's said "only available with the online pre-order." *shrugs* I didn't think the wording had to be any simpler...</blockquote>That apparently includes YOU.. considering the FAQ stated:************************************************** **********Ok now for the SOE FAQ[EQ2] Rise of Kunark Pre-Order FAQRise of Kunark frequently asked questionsQ: When will I be able to order my copy of Rise of Kunark (RoK)?A: Pre-Orders are available now and will be taken until 11:59 on Nov. 12, 2007Q: What is included with purchase?A: In addition to the new Kunark zones, this all-in-one compilation includes all previous expansions (Desert of Flames, Kingdom of Sky and Echoes of Faywder) and all the adventure packs (The Bloodline Chronicles, Splitpaw Saga and The Fallen Dynasty)Q: If I pre-order now, will I get all the exsisting content immediately?A: No. you will not be charged or have access to any of the existing content being added to your account until the launch of ROK.Q: When does ROK go live?A: Ruins of Kunark is scheduled to go live November 13th, 2007Q: Are there any special items for getting a the Pre-Order?A: Yes, Each pre-order, (digital or retail version) will get a special Pre-Order Bonus Burynai Seeker House pet. which can be claimed once per account.Q: Where can I order?A: You can pre-order from our Station Store or from Participating Retail StoresQ: Is there a place where I can find more information on Rise of Kunark?A: Visit our newly updated website for more details on EverQuest II and Rise of Kunark!******************************************* ****************************Do YOU see where it states "online orders only"?Also, the gamestop site said NOTHING about it being for online orders only until a week ago. I ordered mine more than a month ago so I would have no way of knowing anything changed.On top of that, since there has been confusion in the past with these expansions and pre-orders, the day we pre-ordered we asked the online retailer if there was any difference at all from the DD, online, or retail pre-orders. They said no as long as you pre-ordered you got all the bonuses. That's what GM's have said as well.Response (GM Chandrokk)If you desire to get the house pet you will need to pre order though as this is a pre order reward. You may pre order from a retail location or direct from the station store. Either way as long as you pre order you will get the pet.So it's NOT a matter of having an "aversion to...reading..." it's a matter of INCORRECT INFORMATION being posted and given out all over the place. It's a matter of someone screwing up somewhere... and causing a ton of confusion.

Verlaine

11-13-2007, 10:08 PM

I preordered online through gamestop. Not preodered at the store, still no pet =(

DthDragon

11-13-2007, 10:12 PM

I preordered through the gamestop website also and have not received the pet either. I hope SOE fixes this soon.

Mezaka

11-13-2007, 10:21 PM

It's very frustrating to order a product, and then find that it is not as advertised.The RoK FAQ clearly stated, at the time, that it was digital or retail orders only.Now, I log in, set everything up, and find that this was not the case.SoE, quite simply, you screwed up. You, as a company, need to fix this. I still have my receipt that can easily prove that I preordered this game, as I am sure many others have.Bait and switch is still illegal in many states.You can chalk me up to being an unhappy customer, especially after all the years I have played your games and bought your products.

Darikin

11-13-2007, 10:41 PM

Kiandra, thanks for finding that! Thats what I read a while ago when I did my pre-order in store. I have my pre-order receipt, SOE better give everyone who pre-ordered online or retail the burynai pet! To go changing this, what was it, about a week before release apparently, so I've read by some is ridiculous they would do this!

LoraJ

11-13-2007, 11:07 PM

I pre-ordered in store at Game Stop. At the time we were under the impression that we would be getting the pet. Should we petition or something and send the wording from the FAQ above?

slubins

11-13-2007, 11:14 PM

I decided to pre-order a few weeks ago from EB Games (brick and mortar). No where (as posted above) indicated that I would NOT be able to get the Burnyai pet. Why must this be so complicated? I will be following this thread and talking to EB (who will probably shoot me over to SOE). I bought 3 copies of the game for my accounts. This is absolutely silly. However, I will let SOE work on this before I go nuclear. I would like someone from SOE to clearly make a statement on what to do if you find yourself in this situation. The ads do seem different, and if they are changed that is so seriously messed up. Over the last month I have purchased the Equinox mag (for beta) and did NOT get and now apparently my Burnyai house pet is in jeopardy. I have been with SOE since 1999. Can we clear this up???

retro_guy

11-13-2007, 11:22 PM

sexieladie

11-13-2007, 11:36 PM

I just called the soe phone support and talked to the guy about not getting the burynui pet. He said that it was a a miscommunication with the marketing department but that SOE was going to fix it for the people that did preorder the retail version at the stores. I called 1-858-537-0898 option 3 option 1 option 1. And they activated it for me over the phone so I would call and make a fuss.

Xelphneigh

11-13-2007, 11:41 PM

Xelphneigh

11-13-2007, 11:44 PM

<cite>sexieladie wrote:</cite><blockquote>I just called the soe phone support and talked to the guy about not getting the burynui pet. He said that it was a a miscommunication with the marketing department but that SOE was going to fix it for the people that did preorder the retail version at the stores. I called 1-858-537-0898 option 3 option 1 option 1. And they activated it for me over the phone so I would call and make a fuss.</blockquote>Good to hear. I have feedback sent so we'll see.I'm glad they are stepping up as this clearly was a massive mis-communication based on the number of threads and varying response each had, many containing TSR's, GM's and the such.

Oxie

11-14-2007, 12:28 AM

Gawd I just HATE HATE HATE calling SOE. Press 1 for EQ2 support, then another 5 min. message and I'm back to another round of listening for numbers to press. I tried the 3-1-1 option that was mentioned in a few previous posts, but no luck. Hung up and dialed again, same run around on the phone with the automated voice "press this for that option". Grrr...I just want my house pet. I just want to play. Instead, I'm foraging roots in TT all night.Thanks SOE. Thanks gameSTOP. Thanks for nothing.

Roux

11-14-2007, 03:26 AM

azcandace

11-14-2007, 03:58 AM

heh ya know this is soooo wrong. First my preorder is delayed now I will not get the pet? [Removed for Content] happen with this expansion? *sigh* please give me my pet....[Removed for Content] it this sucks so much...

Vashte

11-14-2007, 04:41 AM

I also pre-ordered my hubby's and my copies a month back from the online EBgames and was under the impression we would be getting the little badger. The only emails I've gotten has been the order confirmation and shipment notification. <img src="http://forums.station.sony.com/eq2/images/smilies/c30b4198e0907b23b8246bdd52aa1c3c.gif" border="0" alt="SMILEY" width="15" height="15" />

DreamerClou

11-14-2007, 06:38 AM

I too pre-ordered Rise of Kunark online from Ebgames and have just received the shipping confirmation but no seperate email for the burynai pet. sad sad <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

Oxie

11-14-2007, 10:44 AM

Pre-ordered online, and it has finally shipped from gamestop.com. I still have not gotten a code sent to my email account for the house pet.(Wasn't this post stickied earlier? Now it seems like it's starting to drift down the page.)

Roux

11-14-2007, 11:00 AM

<cite>Ruckus@Unrest wrote:</cite> <blockquote>(Wasn't this post stickied earlier? Now it seems like it's starting to drift down the page.)</blockquote>Yes I believe they have "un-stickied". Perhaps in hopes that this thread will slide down into oblivion? Not a chance SOE.. but nice try. <img src="http://forums.station.sony.com/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" width="15" height="15" />

Oxie

11-14-2007, 11:11 AM

<cite>Roux11 wrote:</cite><blockquote><cite>Ruckus@Unrest wrote:</cite> <blockquote>(Wasn't this post stickied earlier? Now it seems like it's starting to drift down the page.)</blockquote>Yes I believe they have "un-stickied". Perhaps in hopes that this thread will slide down into oblivion? Not a chance SOE.. but nice try. <img src="http://forums.station.sony.com/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" width="15" height="15" /></blockquote>/smirkAt least it totally didn't get deleted.I just got off the phone with gamestop.com, and the guy I spoke with said he didn't have any info to share with me, but that he'd call me back sometime today to update me.I still have not gotten an email from gamestop.com with the code, like others have reported here on the forums.I'm just waiting for SOE CSRs to get into work and I'm gonna start calling. Someone said that they got a code activated for them over the phone, and that SOE admitted there was a mix up and that they are going to try and work something out.So, now I wait a few days for the pre-oder to show up in the mail in a few days, and hopefully the pre-order that I made in the gamestop store shows up today. If I get a code emailed to me or given to me by a CSR, I'm going to then install the store purchased game and then return the one that shows up in the mail to the store.I guess now I'll go shift all of my raws around into stacks of 200 on my toons and go back to foraging in TT./sigh

Roux

11-14-2007, 11:42 AM

not to totally derail this thread, but my box states I am suposed to get a Starter Deck for LoN in my /claim as well. Guess what? It's not there. Did I have to walk into Gamestop backwards and greet the clerk with a secret SOE handshake to qualify for that bonus?

Killerbee3000

11-14-2007, 11:52 AM

ok, heres what you need to do to get all your stuff: Be a darkelf, move to america (if not allready there), must be willing to pay twice, must know ahead of time that the preorder bonus will get changed to online preorders only. must get lucky with soe's billing system. anyone else think thats a bit too much requirements just to buy an expansion with promised bonuses and getting it on release day?

MollyMayhemm

11-14-2007, 12:48 PM

Due to the mass confusion and the fact that 6 days before the release were folks "Officially" told that the Burnyai Pet was only exclusive to ONLINE orders, after hundreds of people already pre-ordered from the stores itself and not all of them log into the forums after work but rather log in to actually play the game.... Sony should give everyone who can PROVE that they pre ordered the game regardless of it being online or in the stores its self the Burnyai Pet.I really do hope that this can be resolved, otherwise there are going to be ALOT of unhappy customers.

Kirianna1

11-14-2007, 01:07 PM

After talking to GameStop yesterday, I'm pretty sure it was Sony who dropped the ball on this one. GameStop bent over backwards trying to find an answer for me.... and from all they said and I've read here, it does appear that someone at Sony goofed. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />Thanks for the number. I'll try that later today and let ya know how it goes.

KlikhizzGrimscale

11-14-2007, 01:15 PM

<cite>sexieladie wrote:</cite><blockquote>I just called the soe phone support and talked to the guy about not getting the burynui pet. He said that it was a a miscommunication with the marketing department but that SOE was going to fix it for the people that did preorder the retail version at the stores. I called 1-858-537-0898 option 3 option 1 option 1. And they activated it for me over the phone so I would call and make a fuss.</blockquote>Saddly 3-1-1 takes me into a menu black hole with options that don't take me where they advertise. (IE - The EQ option takes me to a message about warrenty support for the PS2 Hard Drive edition of FFXI....)And why am I expecting hold times to be like the were with V:SoH's launch issues (1 hour on hold to resolve a missing registration key....)

Wingrider01

11-14-2007, 01:23 PM

<cite>Kiandra@Antonia Bayle wrote:</cite><blockquote>After talking to GameStop yesterday, I'm pretty sure it was Sony who dropped the ball on this one. GameStop bent over backwards trying to find an answer for me.... and from all they said and I've read here, it does appear that someone at Sony goofed. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY<img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />" width="15" height="15" />Thanks for the number. I'll try that later today and let ya know how it goes.</blockquote>Disagree with you for two reasons1. The first person I talked at Gamestops customer support (Tim - no last name given) had no idea of any "pre-order" bonus, the supervisor I was transfered to tried to cliam that the special bonus was the 30 days free subsacription to the premium level of Alla's website. They finally claimed they where sending it to their "premium offer support group"2. People are posting here that they are now recieving the keyts in their emails from gamestop and ebgamesthat sounds more like the company that owns both of those (same one) dropped it royally.

Roux

11-14-2007, 01:28 PM

its not totally on GS and EB's shoulders though. Sony's FAQ on the issue even stated...Q: Are there any special items for getting a the Pre-Order?A: Yes, Each pre-order, (digital or retail version) will get a special Pre-Order Bonus Burynai Seeker House pet. which can be claimed once per account.

Oxie

11-14-2007, 01:33 PM

<cite>KlikhizzGrimscale wrote:</cite><blockquote><cite>sexieladie wrote:</cite><blockquote>I just called the soe phone support and talked to the guy about not getting the burynui pet. He said that it was a a miscommunication with the marketing department but that SOE was going to fix it for the people that did preorder the retail version at the stores. I called 1-858-537-0898 option 3 option 1 option 1. And they activated it for me over the phone so I would call and make a fuss.</blockquote>Saddly 3-1-1 takes me into a menu black hole with options that don't take me where they advertise. (IE - The EQ option takes me to a message about warrenty support for the PS2 Hard Drive edition of FFXI....)And why am I expecting hold times to be like the were with V:SoH's launch issues (1 hour on hold to resolve a missing registration key....)</blockquote>I got the run around on the 3-1-1 options, too, then I realized that it was probably afterhours and everyone went home. I had tried calling several times over the course of the evening hours, and the lines were always busy. When I finally did get through, I got the number pushing run around by the automated voice operator.SOE's customer support opens up at 10 PST, which is 1 EST, so try calling then. I know that is what I'm going to do!

KlikhizzGrimscale

11-14-2007, 01:52 PM

<cite>Ruckus@Unrest wrote:</cite><blockquote><cite>KlikhizzGrimscale wrote:</cite><blockquote><cite>sexieladie wrote:</cite><blockquote>I just called the soe phone support and talked to the guy about not getting the burynui pet. He said that it was a a miscommunication with the marketing department but that SOE was going to fix it for the people that did preorder the retail version at the stores. I called 1-858-537-0898 option 3 option 1 option 1. And they activated it for me over the phone so I would call and make a fuss.</blockquote>Saddly 3-1-1 takes me into a menu black hole with options that don't take me where they advertise. (IE - The EQ option takes me to a message about warrenty support for the PS2 Hard Drive edition of FFXI....)And why am I expecting hold times to be like the were with V:SoH's launch issues (1 hour on hold to resolve a missing registration key....)</blockquote>I got the run around on the 3-1-1 options, too, then I realized that it was probably afterhours and everyone went home. I had tried calling several times over the course of the evening hours, and the lines were always busy. When I finally did get through, I got the number pushing run around by the automated voice operator.SOE's customer support opens up at 10 PST, which is 1 EST, so try calling then. I know that is what I'm going to do!</blockquote>yeah ... I keep WISHING that SOE would actually do the smart thing and have extended CS hours durring a launch (expansion or new game) but /shrug whatcha gonna do. I think you're right about the 'afterhours' thing though ... but they need to change their voice mail so that 'afterhours' it gives you an afterhour message and kicks you back to the MAIN menu (or repeats the message and tells you to have a nice day and then ends the call) rather than giving you a menu that's just completely screwed up.

Elya

11-14-2007, 02:46 PM

I also was told by a Gamestop STORE that I would recieve the preorder burynai pet if I ordered through the STORE. So I blithely paid in full for TWO copies of the game. Imagine my surprise yesterday when I went in to pick them up and was told tough beans.I got the box for several reasons.. I wanted the map (they didnt include one) I was hoping for another coin to add to my EQ2 coins collection (they didnt include one) and I wanted the burynai pet. When I called Gamestop's HQ today they said it was SOE who fubard here, not them. They themselves only JUST NOW found out they would not be given codes for retail store purchase customers. I feel like a second class citizen. Instead of getting MORE for my choice I am getting less. Whoever made the call to NOT give retail preorder customers through the store a code really needs a reality check. Its a virtual item, it doesnt cost SOE anymore to give US one than it does to give a online customer one. So why [Removed for Content] off so many of us by denying us our pet? We have supported you just like they have, and we have been mislead regarding it. DO whats right SOE and let us have our burynai pet too!

Ogrebe

11-14-2007, 02:46 PM

Got my code today, just an hour ago. I preoder from Ebgames. Check your e-mail it since i jst gone mine a little while ago..The e-mail looks like this. (with the code after it in boldDear Valued Customer, Thank you for your order of Everquest II: Rise of Kunark from GameStop.com/EBgames.com. As part of your order you receive the Burynai Seeker House Pet. Your unique access code is below. Please enter where prompted on the code entry page.

JamesRay

11-14-2007, 03:30 PM

I pre-ordered 5 copies from gamestop in the store (one of which was going to be a new account).The games haven't arrived at the store yet.If SoE isn't going to honor the offer of a burynai for the pre-order I made in good faith, I'm going to have to reconsider completing the purchase.Would be nice if there was confirmation about the burynai pet being given to those who can prove they pre-ordered.

Hikinami

11-14-2007, 04:19 PM

No Badger pet for me either. Pre-ordered months ago through the store.

Jekel

11-14-2007, 04:50 PM

hey there, i read the FAQ from a couple months ago which stated...Q: Are there any special items for getting a the Pre-Order?A: Yes, Each pre-order, (digital or retail version) will get a special Pre-Order Bonus Burynai Seeker House pet. which can be claimed once per account.lol, that seemed pretty clear to me so i pre-ordered in store and didn't think about it again. visited the site today since my pre-order didn't come in yesterday (hmmmm, isn't that the point of a pre-order??) and found this lengthy thread.any progress on getting this cleared up??jekel <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" width="15" height="15" />

Vandaria

11-14-2007, 05:17 PM

Just got off the phone with customer service for EB/Gamestop and they said the code should be received by end of business hours today. Good luck all!

Krim

11-14-2007, 05:17 PM

Ordered 2 copies from Gamestop Online and still no email yet from them with codes for Buryai pet.

Krim

11-14-2007, 05:19 PM

<cite>Vandaria wrote:</cite><blockquote>Just got off the phone with customer service for EB/Gamestop and they said the code should be received by end of business hours today. Good luck all!</blockquote>Thanks for the update Vandaria. I was too lazy to call myself <img src="http://forums.station.sony.com/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" width="15" height="15" />

JamesRay

11-14-2007, 05:23 PM

I did the live chat support and just finished the conversation approximately 10 minutes ago (12 PM PST 11/14).I explained that I pre-ordered 5 copies in the store in October, but found out about the online only thing in November and thought I was getting the pet when I placed the order since there were no stipulations about online only orders at that time. Apparently they will reimburse the burynai pet for boxed PRE-ORDERS ONLY. Just need to prove the pre-order.For me that means scanning the pre-order receipt I got from gamestop and adding it as an attachment to customer service via the "email support" tab at support.station.sony.com, which he said should be sufficient.Not sure if this would apply to other online outlets...but he didn't ask me if I ordered from a particular store, just if I had pre-ordered physical CDs.

Oxie

11-14-2007, 05:28 PM

Well, after being on hold for an hour with customer service, here's a rundown on what my day has been like.The local Gamestop store still has not gotten my game box in. The guy called another local store and told them to ship it to his store so I could pick it up. I told him that I'd rather just have my pre-order deposit back, and I'd go buy the box from Bestbuy.The guy at gamestop.com called me back and left a message on the machine. He said that they'd get me an account code to plug in so I could get the pre-order stuff. The one that was shipped to me from gamestop.com will be returned to the local Gamestop store where I had done the pre-order. I'm now out $3 for the shipping. Oh well. /shrugThe SOE CSR guy at first told me to just hold on and wait for the one that I pre-ordered to get to me, and I'm like...um...I'm on vacation the next two weeks, and I have a game right here that you told me won't get flagged with a code because it was not a pre-ordered account #. Then I told him that I wasn't going to be able to play and level up with my guildies because the game won't get here for a few more days. He then puts me on hold and talks to a higher up, 'cause I told him someone else posted on the forums saying that they got an activation code from a CSR for the house pet and all the other pre-order stuff. He gets back online after talking to someone, and he said that he'd hand enter a code for me so I can claim all the stuff and use the boxed version of the game that was not a pre-ordered account # that I got from Bestbuy's shelf. I made sure to get a ticket # and the guy's name, just in case things don't work out like I was told.CSR told me that they are basically giving everyone all the pre-order stuff next week, and that they need to just come up with some code to plug in so everyone can claim it. Not sure if "everyone" means the people who didn't do a pre-order. Guess we'll see.Sony really needs to have an official person post on here and explain the mix up and clarify all the questions. Would save their CSR people A LOT of phone calls.So, now I'm gonna unwrap my game and start installing. Yay!

JamesRay

11-14-2007, 05:38 PM

I knew from the moment I first laid eyes on those psychedelic colors that the burynai would be nothing but trouble!Hopefully this will all work out with minimal casualties.

Kirianna1

11-14-2007, 08:18 PM

After 20 minutes on hold (I gave up on the call), almost 4 hours in the chat queue and two chat sessions later, all 3 of our accounts have the pet to claim. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />So Sony IS making it right. Just be patient.

Hikinami

11-14-2007, 08:37 PM

So whats the concencus on how to take action for this? Petition, Call SoE, or EB/Gamestop? I want that badger I was promised <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

Loredonna

11-14-2007, 08:50 PM

I pre-order my expansion online from Gamestop. I have not received the code for the Burynai pet the web-site promised either. I have e-mailed them twice and have not gotten any reply from them yet. That seems to be poor business practice, promising items for pre-orders and not delivering, for both Sony and Gamestop.Mianya Silverwynd (level 70 fury)

Shmogg

11-14-2007, 11:10 PM

<cite>Vandaria wrote:</cite><blockquote>Just got off the phone with customer service for EB/Gamestop and they said the code should be received by end of business hours today. Good luck all!</blockquote> Did you get yours, Vandaria? It's after business hours and no codes here. Nothing but the auto-bot e-mail response yesterday promising a response in 24-48 hours. With everything I'm reading here it looks like EBGameStop is rapidly dropping off my purchasing radar.Looks like SOE is at least <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=393067" rel="nofollow" target="_blank">aware</a> even if we haven't had a specific response.

Nizenka

11-15-2007, 01:34 AM

We pre-ordered our two RoK's for our accounts. Based on what we knew at the time was that we'd be getting the Burynai house pet. It didn't say anything about online pre-orders, or I would have done that. We did this around the middle of October. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />I'm disappointed that information wasn't at least emailed to the people that have active accounts about the changes. They know our email addresses. Should I bother even speaking to Sony?

Suen

11-15-2007, 01:47 AM

<cite>Kiandra@Antonia Bayle wrote:</cite><blockquote>After 20 minutes on hold (I gave up on the call), almost 4 hours in the chat queue and two chat sessions later, all 3 of our accounts have the pet to claim. <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />" width="15" height="15" />So Sony IS making it right. Just be patient.</blockquote>Should we call, petiton or wait for a more in depth announcment?

Soul Crusher

11-15-2007, 08:32 AM

Its easy to clarify this, when we receive our preorder slips from instore EGgames and gamestop, we should be able to give them the pre-order number and let them flag our accounts

Nizenka

11-15-2007, 08:43 AM

I have pre-order slips showing from when I pre-ordered 2 RoK box sets from EB Games. At the time, like I said, I was under the impression that pre-order would include the burynai pet.I've done a petition on both accounts but I'm not sure what good that will do. If they ask for the pre-order number, I don't know what I'll do since there were 2 boxes on the pre-order slips.

azcandace

11-15-2007, 11:14 AM

<cite>Nizenka wrote:</cite><blockquote>I have pre-order slips showing from when I pre-ordered 2 RoK box sets from EB Games. At the time, like I said, I was under the impression that pre-order would include the burynai pet.I've done a petition on both accounts but I'm not sure what good that will do. If they ask for the pre-order number, I don't know what I'll do since there were 2 boxes on the pre-order slips.</blockquote>Same boat only with three boxes =( i hope this gets an offical word soon. Even though I didn't order online I'm still wondering why those who did haven't gotten their keys. Some of them I mean.

Nizenka

11-15-2007, 11:41 AM

In my area, the Game stop isn't open yet for me to get any info from them yet.But I was looking at my pre-order slips and noticed something. There is a "reserve order deposit: ####" above each box set. They have separate numbers. I'm sure ( at least I'm hoping ) that EB/GS has this info on their website or can verify somehow that those of us that ordered prior to this Nov changed in the pets, should get them. I know I did this pre-order in October. And .... even though I don't have all the "evidence" I read that all pre-orders would receive the house pet.I'm seriously disappointed with SoE changing things at the last minute. I could have went back and got my deposit I made and had it ordered on the SoE site. I put 20$ down on each box then went the day of release (store didn't have it but no biggie) and I paid the rest of it off. So, I could walk in.... say who I was, show receipt and walk out. Apparently my GameStop wasn't informed of the house pet change. But I'm hoping to find out something and hoping to have it resolved somehow.Otherwise, I'm considering quittng. I'm tired of screwups after being a EQ1 and EQ2 customer since 2001.

Hylan

11-15-2007, 12:10 PM

[cross-posted to another similar thread]Like a lot of people, I saw that it said that you got the burynai from any preorder, online or retail, so ordered it at the store like usual. When then started backing out of the retail, I started making calls to both GameStop and Sony. Yesterday, I was able to find out that they will be rectifying this by running a script in the next day or two to give the burynai to all the people who have activated RoK at that point. If you call in, they can get it added that day if the person who has the authority is around, but you have to wait on hold a long time. Otherwise, you can just sit back and wait a day or two.

azcandace

11-15-2007, 12:16 PM

<cite>Hylandr wrote:</cite><blockquote>[cross-posted to another similar thread]Like a lot of people, I saw that it said that you got the burynai from any preorder, online or retail, so ordered it at the store like usual. When then started backing out of the retail, I started making calls to both GameStop and Sony. Yesterday, I was able to find out that they will be rectifying this by running a script in the next day or two to give the burynai to all the people who have activated RoK at that point. If you call in, they can get it added that day if the person who has the authority is around, but you have to wait on hold a long time. Otherwise, you can just sit back and wait a day or two.</blockquote>I hope so. Not calling you a lier but several people on the forums kept claiming you didn't need the cd as long as you had the key code which turned out to be untrue <img src="http://forums.station.sony.com/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" width="15" height="15" /> So hopefully this turns out to be true <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Nizenka

11-15-2007, 12:33 PM

<cite>Hylandr wrote:</cite><blockquote>[cross-posted to another similar thread]Like a lot of people, I saw that it said that you got the burynai from any preorder, online or retail, so ordered it at the store like usual. When then started backing out of the retail, I started making calls to both GameStop and Sony. Yesterday, I was able to find out that they will be rectifying this by running a script in the next day or two to give the burynai to all the people who have activated RoK at that point. If you call in, they can get it added that day if the person who has the authority is around, but you have to wait on hold a long time. Otherwise, you can just sit back and wait a day or two.</blockquote>Oh I sincerely hope that this is true. Like the previous poster, I'm not calling you a liar as well. I'm calling SoE out for their sneaky way on this for those that did pre-order the retail box at a particapating retailer, but in store. I have all my slips from GS. Only one is missing at the moment but I believe that may be in the fiancee's wallet. I hate that I've as well as many others have been given the slip on getting a house pet after pre-ordering before they changed they're mind on how to get it.

Hylan

11-15-2007, 12:37 PM

<cite>azcandace wrote:</cite><blockquote><cite>Hylandr wrote:</cite><blockquote>[cross-posted to another similar thread]Like a lot of people, I saw that it said that you got the burynai from any preorder, online or retail, so ordered it at the store like usual. When then started backing out of the retail, I started making calls to both GameStop and Sony. Yesterday, I was able to find out that they will be rectifying this by running a script in the next day or two to give the burynai to all the people who have activated RoK at that point. If you call in, they can get it added that day if the person who has the authority is around, but you have to wait on hold a long time. Otherwise, you can just sit back and wait a day or two.</blockquote>I hope so. Not calling you a lier but several people on the forums kept claiming you didn't need the cd as long as you had the key code which turned out to be untrue <img src="http://forums.station.sony.com/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" width="15" height="15" /> So hopefully this turns out to be true <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />" /></blockquote>I never used the CDs either. I just registered my code and used the updater. The CDs have never left their sleeves.

Darikin

11-15-2007, 12:39 PM

I pre-ordered RoK at my local EB Games store and it came in Wednesday afternoon so I picked it up and installed it. I didn't call SOE just because I was at work but I have internet access so I went to the online chat of their support site, listed my situation blah blah blah and how the pre-order FAQ states online and retail get the burynai. It was a long wait, about 14th in line waiting almost 2 hours but as soon as the TSR came on he looked at my message and came back immediately saying my account had been fixed to receive the burynai pet.I know others have said they got it from calling or online chat but just adding mine to the list so people can see SOE is working on this and is doing right. It sucks it got all screwed up like this, but they are fixing it at least.

Shmogg

11-15-2007, 02:24 PM

Well, I got a reply from EBGames this morning and it wasn't good.<pre>Dear Valued Customer,<snip> We are working hard with Sony to get those bonus codes. Sony has not provided us with a sufficient number of codes. <snip> These will still be in limited supply so we have no ETA on individual code delivery. <snip>GameStop Customer Service</pre>I'm not sure if EGGameStop knowingly sold pre-orders they didn't have codes to cover, didn't get codes they expected from / were promised by Sony or what caused the problem but the ball is definitely in Sony's court now.And what's with the artificial shortage of codes? Burynai an endangered species now?

Soul Crusher

11-15-2007, 03:15 PM

5 minutes talking to a rep, i had my account flagged, and i waited 10 min for him

Nizenka

11-15-2007, 03:47 PM

I can't even get to speak to a rep.... I keep getting told that they're closed. <img src="http://forums.station.sony.com/eq2/images/smilies/c30b4198e0907b23b8246bdd52aa1c3c.gif" border="0" alt="SMILEY" width="15" height="15" />I'm not exactly sure what to do at this point. I've been trying to use the chat support, but that's where I keep get the closed portion. I've petitioned on both accounts, I've added extra info on one petition to include the other and more things. This is really a headache.<img src="http://forums.station.sony.com/eq2/images/smilies/2786c5c8e1a8be796fb2f726cca5a0fe.gif" border="0" alt="SMILEY" width="15" height="15" />

TaleraRis

11-15-2007, 05:55 PM

Did anyone else order from Amazon? I just got my box and there's no e-mail or anything with the burnyai pet there, either, and I've had it pre-ordered for weeks now.

Oxie

11-15-2007, 06:19 PM

The CSR that I spoke with yesterday afternoon DID come through, and I ended up with all the pre-order goodies on my account. I have the badger critter and he does the badger badger badger dance when you feed him! Just feed him either 1 bag, or 1 bone, or 1 flask of water from any tier, and he'll yack out a collection quest shiny into your inventory. I ended up with SEVERAL (like 20) rare shinies along with mostly common ones from all tiers, including the adventure packs and no-trade pages.Glad I stocked up on hunderds of those bags/bones/waters. =DAlso, I STILL have not gotten the email from gamestop.com like they said last night. I'm glad SOE handled this and I can move on instead of waiting for that email that will never come.

Wingrider01

11-15-2007, 06:42 PM

<cite>Shmogg wrote:</cite><blockquote>Well, I got a reply from EBGames this morning and it wasn't good.<pre>Dear Valued Customer,<snip> We are working hard with Sony to get those bonus codes. Sony has not provided us with a sufficient number of codes. <snip> These will still be in limited supply so we have no ETA on individual code delivery. <snip>GameStop Customer Service</pre>I'm not sure if EGGameStop knowingly sold pre-orders they didn't have codes to cover, didn't get codes they expected from / were promised by Sony or what caused the problem but the ball is definitely in Sony's court now.And what's with the artificial shortage of codes? Burynai an endangered species now?</blockquote>be hopeful - got all of mine from gamestop about 15 minutes ago. I happened to be on the phone with Tim of game stop cs that was telling me they did not get them from SOE when they ended up in my email box

Shmogg

11-15-2007, 11:16 PM

<cite>Wingrider01 wrote:</cite><blockquote>be hopeful - got all of mine from gamestop about 15 minutes ago. I happened to be on the phone with Tim of game stop cs that was telling me they did not get them from SOE when they ended up in my email box</blockquote> I did indeed get mine! <img src="/eq2/images/smilies/ed515dbff23a0ee3241dcc0a601c9ed6.gif" border="0" alt="SMILEY" width="15" height="15" />Looking at timestamps it was not too long after you posted but my little crafter was busy dodging drolvargs and drachnids at the time. My thanks to the folks at SOE who are indeed working to make this all happen. Judging from your conversation and my experiences I might have been a wee bit off when I "called the ball" this morning. <img src="/eq2/images/smilies/499fd50bc713bfcdf2ab5a23c00c2d62.gif" border="0" alt="SMILEY" width="15" height="15" />

Galeden

11-16-2007, 12:11 PM

I found out yesterday I did not get any new starter kit or booster pack for LoN, has anyone, or is it just a bug for some people? And I hope it wasn't limited to people who havent gotten them before, nothing ever said that on the information for the expantion, and the origional starter kit and such was for starting LoN, which is seperate from EQ2, so there is no reason why this should effect something offered for an expantion for EQ2.

Hylan

11-16-2007, 06:39 PM

<cite>Galeden wrote:</cite><blockquote>I found out yesterday I did not get any new starter kit or booster pack for LoN, has anyone, or is it just a bug for some people? And I hope it wasn't limited to people who havent gotten them before, nothing ever said that on the information for the expantion, and the origional starter kit and such was for starting LoN, which is seperate from EQ2, so there is no reason why this should effect something offered for an expantion for EQ2.</blockquote>Did you check your claim items? It's matched with the loot item so make sure you claim it with the character you want to have that effect. Then redeem the card item in inventory that the character gets to get the cards over in LoN.

Suen

11-16-2007, 11:49 PM

Well for those of you who are still worried or unsure (who pre ordered from a store) I was just told by a CSR that within 3 to 5 days there well be a patch that well give us our shiny seeking badgers <img src="http://forums.station.sony.com/eq2/images/smilies/ed515dbff23a0ee3241dcc0a601c9ed6.gif" border="0" alt="SMILEY" width="15" height="15" /> I have no idea how it is their figuring out who did and who didn't but hey, as long as I get my pet I'm good <img src="http://forums.station.sony.com/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" alt="SMILEY" width="21" height="17" /> Just thought I'd share <img src="http://forums.station.sony.com/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" width="15" height="15" />

Gemon

11-17-2007, 10:09 PM

I only looked over a few of these pages. . . It looks like my pre-order from Gamestop doesn't have the Burynei (sp?), and I'm not the only one who thought they'd get it with any pre-order? Apparently Sony/EQ2 is going to fix the problem for everyone? Do I need to do anything to help that along? I'm kinda lost as to how they will know anyone got the pre-order and just didn't buy it from the store after it was released. Thankfully I do still have my receipt. . . Truth be told, when I preordered it the clerk there didn't know anything about RoK. He couldn't find it in his system to pre-order until I told him it was a EQ2 Expansion.

Erickson

11-18-2007, 12:51 AM

<cite>Gemon wrote:</cite><blockquote>I only looked over a few of these pages. . . It looks like my pre-order from Gamestop doesn't have the Burynei (sp?), and I'm not the only one who thought they'd get it with any pre-order? Apparently Sony/EQ2 is going to fix the problem for everyone? Do I need to do anything to help that along? I'm kinda lost as to how they will know anyone got the pre-order and just didn't buy it from the store after it was released. Thankfully I do still have my receipt. . . Truth be told, when I preordered it the clerk there didn't know anything about RoK. He couldn't find it in his system to pre-order until I told him it was a EQ2 Expansion.</blockquote>Here's a hint to save you and the clerk at your favorite game store some frustration and the urge to want to dope slap each other.All EQ games are listed as "Everquest 2: <insert expansion name here>" What this means is if you call and get someone that happens not to be into the same thing you're into (gasp! I know it's hard to believe,) and you blurt out "DO YOU HAVE ROK?" and you're met with a short silence followed by "Sir, would you be more specific? I've never heard of ROK." To which you answer "Rise of Kunark" he's going to check his computer or release book under the R section for Rise of Kunark.I used to work for one of these retailers and it was simply mind boggling the acronyms people would come up with and then the reponse we would get when we had no idea what the person was talking about. A favorite was "So" Seriously some guy called and wanted to know if we'd recieved "So" yet. After about 3 minutes of questioning I was able to figure out that he was looking for Phantasy Star Online (PSO) and saying it as a word! The reason is he saw the acronym PSO and figured that was the what the game was really callled! [Removed for Content] <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Exibar

11-18-2007, 01:07 AM

so is SOE going to make the Bernai available to everyone? on my sales slip it states it is a "reserve pickup" as well. Could someone from SOE kindly step in and clarify this bit for us? Is there anything we have to do?

Gemon

11-18-2007, 01:15 AM

<cite>Erickson wrote:</cite><blockquote><cite>Gemon wrote:</cite><blockquote>I only looked over a few of these pages. . . It looks like my pre-order from Gamestop doesn't have the Burynei (sp?), and I'm not the only one who thought they'd get it with any pre-order? Apparently Sony/EQ2 is going to fix the problem for everyone? Do I need to do anything to help that along? I'm kinda lost as to how they will know anyone got the pre-order and just didn't buy it from the store after it was released. Thankfully I do still have my receipt. . . Truth be told, when I preordered it the clerk there didn't know anything about RoK. He couldn't find it in his system to pre-order until I told him it was a EQ2 Expansion.</blockquote>Here's a hint to save you and the clerk at your favorite game store some frustration and the urge to want to dope slap each other.All EQ games are listed as "Everquest 2: <insert expansion name here>" What this means is if you call and get someone that happens not to be into the same thing you're into (gasp! I know it's hard to believe,) and you blurt out "DO YOU HAVE ROK?" and you're met with a short silence followed by "Sir, would you be more specific? I've never heard of ROK." To which you answer "Rise of Kunark" he's going to check his computer or release book under the R section for Rise of Kunark.I used to work for one of these retailers and it was simply mind boggling the acronyms people would come up with and then the reponse we would get when we had no idea what the person was talking about. A favorite was "So" Seriously some guy called and wanted to know if we'd recieved "So" yet. After about 3 minutes of questioning I was able to figure out that he was looking for Phantasy Star Online (PSO) and saying it as a word! The reason is he saw the acronym PSO and figured that was the what the game was really callled! [Removed for Content] <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />" width="15" height="15" /></blockquote>I specifically asked for "Rise of Kunark", but he couldn't find it in his computer until I mentioned it was an Everquest 2 Expansion. Maybe he was just misspelling it, but I've no idea. I only know he couldn't find it at first. He then said he had a mac and couldn't play (and wasn't familiar with) many of the PC games the store sold. Thanx for the clarifcation though.

Banbha

11-18-2007, 01:18 PM

I am mad that I missed out on the pet. I was a good little sheep. I did what I was told. I went to my local Gamestop (yay for supporting the local economy) and pre-ordered RoK (yay for getting advertised pet). But in reality the Gamestop computer called me the night before to go and pick up my copy after 12pm the next day. The Gamestop did not have the game when I arrived there. And then when it eventaully arrived, it was discovered that there is no such thing as a pre-order box. Just the regular version. So no pet for me. And I am disappointed. I am really just hoping that SoE realizes where the ball was dropped on this expansion and have the issue corrected by the next one. It is obviously they want everyone to pre-order and digitally download through their site. I just wish that once they could put the info out they stick with it.

mellowknees72

11-19-2007, 04:06 PM

<cite>Maloc@Crushbone wrote:</cite><blockquote>Count me in as one of the unhappy people who preordered instore. When the preorder pet was announced this should have been clarified then.</blockquote>I agree 100%. We pre-ordered the retail box version and got no pet.After expansion after expansion after expansion giving goodies to people who bought the retail box and not the digital download, I assumed (stupidly) that yet again SOE would give the shaft to people who opted to take the digital download and we pre-ordered the retail box version.At this point, honestly, SOE should just give the #($#()$* pet to everyone who ordered the expansion, period. Or it should have been a veteran reward. This is really, really poopy.