Error operation timed out at login

[Godwrath]

I just got disconnected while trying to switch my character, and i got a message saying (incorrect password for this account), and after that i got booted to my desktop, i tryed to log back, but when i try to log in i get this message from the launcer "Error.TheOperation timed out."

[JamesRay]

Same here, had to use a different account just to post this message

[opine]

<p>My wife has the same issue. also, when we try to log into her account at "station.com" she gets "Error code: error.authentication.retrieval.fail".</p><p>Yet I can get into both launcher & station.com with my account ok.</p>

[wernma]

Hi,i get the same error message here. i cannot login the launchpad and also cannot log in the forums or any other application on the SOE homepage with my main account. I can only use this account and with this, everything is ok.please check this problems, seems that many other ppl on venekor got the same problem(but i dont think that this is a server problem).

[katana342000]

<p>Worse for me.  I can't even log into the Forums with my other account.</p><p> I got the same error you did when I tried to log into the game with my main account.  [ Error. Operation Timed Out ]  But I can log into the game with my second account.  (This one I'm on the forums with)</p><p> And like I said I can't log into the Forums with my main account user name and password but I can log in with my 2nd account.</p><p>Whats going on, who hacked the system and stole my stuff!?</p>

[Bronadui]

My boyfriend has a problem with his account. He tried to zone from Mara to Nek Forest, met a black screen and finally an 'incorrect password' notice.On trying to log back in with launcher, he gets the message 'operation timed out'.If he tries to log in to eq2players he gets redirected to an authentication page stating:<span style="font-size: medium;">CAS is Unavailable<span style="font-size: small;">A general exception occurred while trying to access CAS. Please notify your system administrator.</span></span>I can log in to two other different accounts on the SAME computer, so it isn't a seperate general error at our end.What is going on?

[Valkara]

<p>I am having the same problem.  My 2nd account logs in fine, but my main account gets an operation timed out - and if I try and sign in it says bad password.</p><p> Also an alliance member on TS is having the same issue.</p><p> SOE are you awake?  Looking into this?</p>

[katana342000]

You know what this means....only people with two accounts are going to be able to post on the forums.

[Godwrath]

I hate not having a 24/7 assistance to solve this things.

[Leylani]

I am also having the same problems, cannot access game, forum or account details on my second account, my main account is working fine though.

[Bronadui]

Ahh.... I just made a post about this since my boyfriend has same trouble with his account.Seems like only people who will be able to post here are ones with 2nd accounts too, so must be a big problem going on <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />Some authentication error everytime he tries to log in from launcher or eq2players etc etc

[Wingrider01]

I can get logged in here with all my accounts, but cannot get logged in to the EQ 1 forums nor Vanguard forums. Have nto tried the games yet though

[Godwrath]

I was luckily logged with my main account on the forums, so i havent to use a second one, well let's hope to get a fast response.

[Caleanne]

Same here. My husband tried logging in to his account and got the Error operation timed out.  Tried logging in to account management and got this "Error Code: error.authentication.retrieval.fail". Reset password. Tried logging in again to account management to change password using the temp pass. Received the same error. Tried logging into the game with old pass, got incorrect username/password. Tried temp pass, got Error operation timed out. Loving that phone support is not available on weekends. Does anyone know if the boards are monitored on weekends? Nothing worse then a ticked off husband who can't get on EQ2. lol

[katana342000]

What the problem looks like  is when ever anyone trys to log into the game for the 1st time today, they info is lost/stolen/wiped.  But for those that have two account and then try it a second time, it works fine.  Like Leylani, she tryed to log her 2nd account 1st so it go messed up and she logged her main account 2nd, so it's fine.  Just my theory.

[Valkara]

It seems a lot of people are having problems logging into the game with the same error.  Guess we'll have to hope they fix it soon.

[Caleanne]

<p>I'm not sure if that's the same in all cases. Our accounts are under 2 different names, mine and his, and the payments are 2 different cards.</p>

[Godwrath]

I already did it, before posting.

[BearFami]

My guildmates, about 10 accounts, can't login too.

[Leylani]

<cite>katana342000 wrote:</cite><blockquote>What the problem looks like  is when ever anyone trys to log into the game for the 1st time today, they info is lost/stolen/wiped.  But for those that have two account and then try it a second time, it works fine.  Like Leylani, she tryed to log her 2nd account 1st so it go messed up and she logged her main account 2nd, so it's fine.  Just my theory.</blockquote>Not really, I played my main account first, then swapped to 2nd, everything was fine for a while. Got the error and booted out whilst zoning from GFay to New Tunaria. Have tried main account since and it's till working.

[Belzin]

I am having the same issue on my main account.  I had to log on with my boyfriends account just to post this message.  When I try to log onto the forums with my station name, its says name or password is invalid.  When I try to sign into EQ2, I get an operation timed out.  And yes... I to love the fact that phone support is unavailable on weekends =(

[Frostbearde]

<p>Hi Folks,</p><p>Game was working fine last night, but this morning when my wife tried to get her EQ2 account up and running, she gets an error message "Error: The Operation Timed Out".</p><p>When I try to log into her account via the EQ2 boards, she gets another error message" Error.authentication. retrieval.fail".</p><p> Anyone else experiencing this today?</p><p>Regards</p><p>-Froste</p>

[MutantCrock1905]

same issue here. whats going on??

[Godwrath]

Seems like the old account withouth Numbers on their password doesn't work.

[Quesera]

Posting on my wife's account, same issue.

[Voss]

<p>SAME PROBLEM</p><p>Friend is having the same issue...had to post for him...he can't log in anymore even having reset his password.</p><p>Friends account: joneal24</p>

[MutantCrock1905]

<cite>Godwrath wrote:</cite><blockquote>Seems like the old account withouth Numbers on their password doesn't work.</blockquote>not true.

[Belzin]

<cite>MutantCrock1905 wrote:</cite><blockquote><cite>Godwrath wrote:</cite><blockquote>Seems like the old account withouth Numbers on their password doesn't work.</blockquote>not true.</blockquote>Yeah, I have lots of numbers in my password, so that's not the issue

[Frack]

SOE strikes again, absolute utter bs this is!

[kirueq]

<cite>Godwrath wrote:</cite><blockquote>Seems like the old account withouth Numbers on their password doesn't work.</blockquote><p>Nope, I was able to get in with an old acct that did not have numbers in the PW.</p><p>I was NOT able to get in with 2 accounts that do have numbers in their PWs.</p>

[Godwrath]

<cite>MutantCrock1905 wrote:</cite><blockquote><cite>Godwrath wrote:</cite><blockquote>Seems like the old account withouth Numbers on their password doesn't work.</blockquote>not true.</blockquote>Good to know.

[hammerr30]

I have 2 accounts and both can't log onto the forums, even created a third account and can't get that one in either. This is 1 of my hubby's 2 accounts, his other 1 couldn't log on either...so even people with 2 accounts aren't able to get in the forums.

[Sneteos2]

<p>Same isue here, 1 account can't log in and my other can,</p>

[wernma]

I also got numbers in my password.But:my main acc name starts with a "B" and i was dropped out of game and also a other person who got a "B" in the beginning of the account name.Anyone else account starts with "b"?

[RoryBradwarden]

Same issue for a guildmates

[Sugota]

Same thing here. cant get in to the game , the forums or anything on my main account. Had to register my second account with the forums to post this. They need to fix this....

[pinojet]

both my accounts were ingame zoned with 1 it got booted now cant loging,im not going to risk zoning with the other.It just looks like the loging servers have gone down,some are luckier than others hehe<img src="http://forums.station.sony.com/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" width="15" height="15" />

[katana342000]

I'm afraid to try to log in with my second account because that info might get lost/stolen what ever is going on.  I emailed my friends and told them not to try to log in.  And if your are having a proplem right now...like everyone I woudl sugguest dont' try to change your passwords or usernames.  Then things might get really ugly for you when they get this somewhat resolved.

[JamesRay]

Got this message when attempting to file a petition, and it said to notify you.

[Shangu]

topic says it all.  anyone?

[Kevla]

I cannot log in on my account either, nor can I access Station Players, this is my husbands account which does still work for both the game and obviously here too.I was playing away quite happily until I tried to /camp to another of my toons.  There was something odd shortly before that though...a strange box with clickable buttons, progress bars and lots of numbers...options that seemed to involve tradeskill stuff and Yell!. *shrug*

[Wingrider01]

<cite>katana342000 wrote:</cite><blockquote>What the problem looks like  is when ever anyone trys to log into the game for the 1st time today, they info is lost/stolen/wiped.  But for those that have two account and then try it a second time, it works fine.  Like Leylani, she tryed to log her 2nd account 1st so it go messed up and she logged her main account 2nd, so it's fine.  Just my theory.</blockquote>more then likely there is a login server issue, doubt anyone is getting their accout stolen/wiped

[hammerr30]

<cite>wernma wrote:</cite><blockquote>I also got numbers in my password.But:my main acc name starts with a "B" and i was dropped out of game and also a other person who got a "B" in the beginning of the account name.Anyone else account starts with "b"?</blockquote>I have a total of 5 accounts between hubby and myself. Some of them have numbers in login/pw, some of them don't. They all start with different letters of the alph. So IMO, I don't think that numbers or letters have anything to do with it.

[Wingrider01]

<cite>JamesRay wrote:</cite><blockquote>Got this message when attempting to file a petition, and it said to notify you.</blockquote>Already a thread on this

[hobu1]

same problem here, Runnyeye server most of our raid cant log in, went ld zonning and now times out when trying to log in, reboot pc get some fail message on forum and on launcher, reset password incorrect pw and username....what a total crock of crap. Bad enough Im STILL waiting for a responce on a ticket for character transfer for past 3-4 days , now i cant even log in

[Kerane]

<p>My husband has the same problem, cant log in to the game. Keeps getting an operation timed out error. </p><p>He can log in to my account from his computer, but not his own.</p>

[carolina3]

<p>After coming from lunch I havent been able to log in on my main account. When the launcher asks for my name and password, I enter them and I receive an error message telling me "The operation timed out".</p><p>Whenever I try to log in into my account information on the website I get errors too and here in the forums, it says directly invalid name or password. Ive tried to retrieve another password from the site but I get an error for that too and havent received none in my e mail.</p><p>Strangely enough, I am able to log in both into the game and in the forums/account on this, my secondary account.</p><p>Is it something that is happening to more people, some kind of internal error, or is there something wrong with my account? Ive been playing with that account since launch, its perfectly active and this morning Ive been playing without trouble until now.</p><p> Thanks for your answers</p><p>Carolina</p>

[Allmy]

Same trouble. Changed passwords thinking I'd been hacked, but that isn't working either. Secodnary account ok (which is how i'm posting)

[Wingrider01]

<cite>Godwrath wrote:</cite><blockquote>Seems like the old account withouth Numbers on their password doesn't work.</blockquote>Nope, have both types of passwords set on the accounts that are failing

[Leylani]

<cite>Wingrider01 wrote:</cite><blockquote><cite>katana342000 wrote:</cite><blockquote>What the problem looks like  is when ever anyone trys to log into the game for the 1st time today, they info is lost/stolen/wiped.  But for those that have two account and then try it a second time, it works fine.  Like Leylani, she tryed to log her 2nd account 1st so it go messed up and she logged her main account 2nd, so it's fine.  Just my theory.</blockquote>more then likely there is a login server issue, doubt anyone is getting their accout stolen/wiped</blockquote><p>No, I logged my main on first, 2nd account logged in fine, got the error while zoning from GFay to Tunaria and haven't been able to access 2nd account since. Just found out also that my husband's account is also having the same problem</p>

[Shaelynn]

My husband is getting the same thing.  He was zoning and got the black screen.  He tried to log into his account at EQ2players.com and it says <li>Error Code: error.authentication.retrieval.fail </li><p>He gets that CAS error when trying to log into the support section.  Any idea what's going on?  </p>

[KillaChris]

<p>My brother was booted from game while zoneing,  after that he got the Operation timed out error..</p><p>He cannot sign on to the forums, eq2players, or his account options, he gets this, Error Code: error.authentication.retrieval.fail </p>

[hammerr30]

<cite>Leylani wrote:</cite><blockquote><cite>Wingrider01 wrote:</cite><blockquote><cite>katana342000 wrote:</cite><blockquote>What the problem looks like  is when ever anyone trys to log into the game for the 1st time today, they info is lost/stolen/wiped.  But for those that have two account and then try it a second time, it works fine.  Like Leylani, she tryed to log her 2nd account 1st so it go messed up and she logged her main account 2nd, so it's fine.  Just my theory.</blockquote>more then likely there is a login server issue, doubt anyone is getting their accout stolen/wiped</blockquote><p>No, I logged my main on first, 2nd account logged in fine, got the error while zoning from GFay to Tunaria and haven't been able to access 2nd account since. Just found out also that my husband's account is also having the same problem</p></blockquote>My accounts are in 2 different names and about 4 credit cards, so no one even knows which of my accounts are related, let alone primary/secondary. I agree with Wingrider.

[Shangu]

Same here on a seconary account.

[Vonotar]

Ditto with my second account*prepares "emergency crash'n'burn with rollback" kit*

[Kevla]

There are a number in the Technical section with this problem too.  I myself cannot access any features of my own account and have to use my husbands (this one).

[BulletHole]

From what my guildies on vent are telling em 1/2 the server is... FIX THIS SONY!!!!!

[Valita]

I'm having this issue as well on my other account. I'm not too happy with the Customer Service that SOE has. In my book it gets worse and worse. Their motto seems to be... "How little can we do and still keep the money coming in?"I thought the goal was to maintain and increase subscriptions. Grumble grumble....Shailyn... I'm Chaylynn on my other account and in EQ before I came here. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> I like the way you spell yours better!!!Is it fixed yet?

[loverofgnomes]

This has happened to me also. I'm loged on my 2nd acct to post this. Im on the butcherblock server. I really hope someone fixes this soon. I am unable to use that acct's info to log on the game or the boards. But isnt it so nice that i get to watch the LoN spam about Touraments when i cant even log on. SoE needs to get on the ball on this. I mean a lot of people 2box and are able to post about this  but what about the hundreds that dont? <img src="/eq2/images/smilies/0320a00cb4bb5629ab9fc2bc1fcc4e9e.gif" border="0" alt="SMILEY" width="15" height="15" />

[LadyHate]

<p>Has anyone been able to get in to any type of support at all or do they have none on Sundays?  I have been trying to get to the chat support but everything keeps timing out.</p><p> Nvm...</p>

[Skuzz]

<p>I'm getting the very same problems...</p><p>I can't log in to my main account either to see account details or to play the game. Yet on my second account i can log in fine.</p><p>Wouldn't be so bad but the guild i'm in are expecting me to help with some quest - this sucks <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Briallen]

<p>having same problem here this is second account which logged in fine but first won't.</p>

[Alxandra]

The problem with logging into accounts seems to be account specific.I have 3 accounts.  One of my accounts currently cant log in.A friend of mine has two accounts, and she cant log in with either.And, apparently, if you cant log in to your eq2 account.  YOu cant log into the forums or <cough> your beta account.

[BulletHole]

Same problem here I am useing my hubbys station name to reply here and from what I understand 1/2 the server has the same issue....

[casedwards]

As frustrated as we have been in this household, it is helpful to know others are having similar problems.  My account works fine, but both my sister and her husband's accounts also give the "operation timed out failure", and they get authentication failures when trying to log into station.com.We were afraid their accounts had been banned (with no apparent reason for it) since all access to anything SoE-related had been stripped... but it sounds like SoE may be having trouble with their account/password authentication servers(?).

[Br]

This is my speculation.  It has to do with accounts that the password do not have a digit in them.  They changed the password requirments awhile ago.  I have 7 accounts, 3 I made before the password requirment (hence has no digit in the password) and 4 that I have made post password requirment change.  Right now the 3 effected accounts are the ones with no digit in there passwords.  I also get the difference on the password reset screen in the failed attempt.  No phone support on the weekends (even limited hours would be acceptable) is crappy.  I am now about to email tech support.  Good luck to us.

[elvenhealer]

<p>Anyone know  a 1-800 number for SOE? My account wont work on ANY SOE thing. Cant log into EQ, EQ1, SWG, PS , forums etc. GRRRR</p><p> Cmon SOE! WAKE UP!! Get out of bed and fix this!</p>

[Loadtoads]

<cite>loverofgnomes wrote:</cite><blockquote> But isnt it so nice that i get to watch the LoN spam about Touraments when i cant even log on. SoE needs to get on the ball on this. I mean a lot of people 2box and are able to post about this  but what about the hundreds that dont? <img src="/eq2/images/smilies/0320a00cb4bb5629ab9fc2bc1fcc4e9e.gif" border="0" alt="SMILEY" width="15" height="15" /></blockquote><p>Yea the whole LoN thing pisses me off.  Spam Spam Spam.....  aggravating it is.  My wife can't log in on her account ethier..  Tell ya what I'm so glad they upgraded thier servers a couple weeks back, I can sure tell it is working.</p><p>/angry on Lucan D'lere</p>

[Zain]

I'm getting the same problem, had to log on my Man's account to post here, was playing fine until I tried to switch chars , then crashed and  got the 'operation timed out' error when i tried to log back on <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" width="15" height="15" />So tech guys hopefully you're all working non stop to fix this *wishful thinking i know* but a quick reply on here so peeps know you're working on the problem would be grand thanks <img src="/eq2/images/smilies/97ada74b88049a6d50a6ed40898a03d7.gif" border="0" alt="SMILEY" width="15" height="15" />

[Godwrath]

They should have a 24/7 customer service, that's what i think =P

[joanofark]

<p>HELLO???</p><p> Anyone from Sony alive and awake??    Your servers are screwing up....again!</p>

[elvenhealer]

<p>GRRR whats the 800 number?</p>

[Kevla]

I thought I had been banned for something too, it's a relief to know that others are having the same trouble, though I mean no harm by that comment.

[carolina3]

<p>Well, its good to know its not a problem of our accounts, but a SoE central problem.</p><p>I guess we just wait until its fixed.</p><p>Carolina</p>

[Dark Achilli]

<p>Agreed</p><p>Using my husband's login to post this as I am effected by today's problems.</p><p>So far there are at least 9 other people from my guild who can't login, which I only know from them posting to our guild forums.</p>

[kukekekeke]

same problem occurs on me. my another account cannot log into eq2 and station.com.

[Magpie1]

Same here, main account fine, second account coming up with 'error: operation timed out'

[LadyHate]

How can they not have 24/7 support with a service that is supposed to be on live 24/7 ??

[Valita]

<cite>Brux wrote:</cite><blockquote>This is my speculation.  It has to do with accounts that do not have a digit in them.  They changed the password requirments awhile ago.  I have 7 accounts, 3 I made before the password requirment (hence has no digit in the password) and 4 that I have made post password requirment change.  Right now the 3 effected accounts are the ones with no digit in there passwords.  I also get the difference on the password reset screen in the failed attempt.  No phone support on the weekends (even limited hours would be acceptable) is crappy.  I am now about to email tech support.  Good luck to us. </blockquote>No that's not it. I have digits in both my user name and password. The only thing I can think of on my other account is that the billing expired. Normally one would get an option to renew through the installer but for whatever reason its timing out and as well the name is showing in valid when one tries to log into the My Account on Station.com or whereever. This is a bad thing. Even if an account is unsubscribed we should be able to log into My Account as that contains subscription and account details.

[Wingrider01]

<cite>LadyHate wrote:</cite><blockquote><p>Has anyone been able to get in to any type of support at all or do they have none on Sundays?  I have been trying to get to the chat support but everything keeps timing out.</p><p> Nvm...</p></blockquote>Mon-Fri 10AM to 7 PM Pacific for outside support, they staff a NOC 7x24

[DaemonPsib]

<p>ok...  so far, the pattern seems to be...  (for multiple account holders)</p><p>the first account you choose gets locked.  you can log in with your 2nd, 3rd or 4th (or however many) I've tried logging in with my secondary (this one) and it works just fine.</p><p>DaemonPsiber (this account) is my secondary.  My main is PsiberDaemon (yeah, I know, REAL original LOL) ...  both have the same letters and #s in the password, just arranged differently, both have EXACTLY the same Billing Information.</p><p>Both have different toons on different servers.  I don't think it goes that far though.  I think it's the registration server.  I've tried accessing the game through Launchpad and directly by running the client from the folder.  Launchpad gives me a timeout, game client says invalid password.</p><p>Tried accessing EQ1, getting the same error.</p><p>I'm wondering if this has anything to do with the recent modifications they did to the registration servers (the long downtime before the latest GU)</p><p>Network Status page won't load, I figure that's probably due to everyone trying to find out what's going on...</p><p>I feel sorry for the people with only 1 account, but hopefully they can browse these forums as 'guest' and see that it's not just restricted to their computers...</p>

[gottasy]

<p>I just had same problem.Was logged into screen select tried to zone it then had failed to connect message.I then try to patch game and got operation timed out message.</p><p>I then tried the accounts part to see if subs run out and i had no luck logging onto that either so worried that my account may have been hacked i reset password and still no luck.I cant even log on the forums with the account as it wont accept new password.</p><p>EDIT i can still log on to eq2 with other account no probs so its not my pc.Just that account.</p>

[Horned Toad]

<p>My husband is happily playing eq2 while I have hit the dreaded "operation.timed.out" bug trying to log-on to the game. I can't access my forum account either <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY<img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />" width="15" height="15" /> It doesn't recognize either my account or password. I am using his account to post this message and I am using the same computer that won't let me log-on to the forums or EQ2. We use the same password so that is not the issue. I doubt our name has anything to do with it since they are the same. We did use two different card numbers for our game accounts but they are for the same bank account so probably not the problem. </p><p>W. A. Guess: Some of the authentication servers are corrupted/hacked to allow unauthorized use of the data. IIts most likely a broken server but...... I suggest monitoring your bank account as a precaution.</p><p>Edit: He logged on first so that is not the problem <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Godwrath]

 They should close the servers on sundays and holidays too, like their support service/irony off

[Taamerlane]

I see several threads about this.  Just want to make sure someone from SOE is seeing this.people are not able to login to game or any web services.please work on this asap.

[Wingrider01]

<cite>LadyHate wrote:</cite><blockquote>How can they not have 24/7 support with a service that is supposed to be on live 24/7 ??</blockquote>because this is not a 911 system, they staff their NOC 7x24 so they are probably aware of the issues and are making calls to bring in the oncall DBA and programmer team

[Valita]

<cite>Godwrath wrote:</cite><blockquote>They should have a 24/7 customer service, that's what i think =P</blockquote>They don't have 24/7 customer service because they don't want to pay for it. Or don't want us to pay for it because monthly subscription rates are high and with dwindling subscriptions the well is running dry.

[Eridu]

<span style="font-size: small;font-family: comic sans ms,sand;color: #009933;">appears to have something to do with some new thing SOE seems to be transitioning to someCentral Authentication Service (CAS) system.My girlfriend's account is locked out but my account (I activated a year or so after she activated hers) so may be related to older accounts that have been moved over to a new login system leaving newer accounts able to log in?</span>

[Rollen]

<p>I cannot login to my main account either.   I was playing this morning.  Zoned into CoV and poof  now when I try to login it says operation timed out.  Well ...... misery loves company, evidently I'm not alone</p><p>Nyliad      Reckless Abandon   Crushbone</p>

[Godwrath]

Another games have it also 24/7 Wingrider. It's not something impossible, and is like it should be, they servers are open 24/7, so they should have people monitoring it 24/7.

[fraelith]

Same problem here.  Can't get into my 'main' account, with same errors.  I tried changing the password on that account, and go automated email with new password, but the servers/this page doesn't like them either.  So much for a happy Sunday playing.

[Kevla]

It's a good theory though I only joined up one year ago, (my account is farked) my hubby joined a few weeks later with this one.

[Belgy]

<p>some peeps in my guild are getting kicked out then they cant get back in.</p><p>my main account gets the error, second account is fine. </p>

[Zaphrod]

My wife's account is having this problem.  Mine seems to be fine.

[Kevla]

On a brighter note while we wait..CAS also stands for Create A Sim to Sims 2 fans <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" width="15" height="15" />  Perhaps I should have played that this morning instead *doh!*

[Godwrath]

I would like to ask you all, how old are your accounts ?Maybe it is something only affecting old accounts or something ?

[Belgy]

just tried VG, same user account and i'm getting the same error.

[gottasy]

<p>I just had same problem.Was logged into screen select tried to zone it then had failed to connect message.I then try to patch game and got operation timed out message.</p><p>I then tried the accounts part to see if subs run out and i had no luck logging onto that either so worried that my account may have been hacked i reset password and still no luck.I cant even log on the forums with the account as it wont accept new password.Looks like no raid for me tonight.</p><p>EDIT i can still log on to eq2 with other account no probs so its not my pc.Just that account.</p>

[LadyHate]

<p>I run a global Operations Center and its not a 911 system either... yet our customers pay us to provide service 24/7I would love to see the repercussion if I had no support available.  My mobile/blackberry/pager would be exploding within seconds of service downtime.</p><p>Who knows, maybe theirs are. *shrug*</p>

[Horned Toad]

<p>If they had 24/7 coverage someone higher up might not be able to afford that nice new gold plated winter home on the Riviera.</p><p>OOPs did I say THAT ? </p>

[Wingrider01]

<cite>elvenhealer wrote:</cite><blockquote><p>Anyone know  a 1-800 number for SOE? My account wont work on ANY SOE thing. Cant log into EQ, EQ1, SWG, PS , forums etc. GRRRR</p><p> Cmon SOE! WAKE UP!! Get out of bed and fix this!</p></blockquote>there is no 800 number and the public support is open Mon-Fri 10 AM to 7 PM pacific

[Necco]

my main account borked.  posting from second account.  wife's account is fine.

[Belgy]

my main account is old, goes back to eq1

[MutantCrock1905]

5 pages in under 30 minutes. this here is something they need to consider calling people about..

[elvenhealer]

<p> With the number of times there have been weekend patch issues, weekend crashes, login server issues etc, there certainly SHOULD be 24/7 support. Many other game companies DO have this. And honestly, this is SONY, one of the largest companies in the world, they CAN afford this, they CAN do this, they choose not to. Thankfully the DEV team, once contacted, usually gets things fixed within a couple of hours, but that always seems to hinge on someone pming a DEV or something.</p>

[Wingrider01]

<cite>LadyHate wrote:</cite><blockquote><p>I run a global Operations Center and its not a 911 system either... yet our customers pay us to provide service 24/7I would love to see the repercussion if I had no support available.  My mobile/blackberry/pager would be exploding within seconds of service downtime.</p><p>Who knows, maybe theirs are. *shrug*</p></blockquote>And you know for certain they they have not escalated it through their channels already? I would be surprised if outside people not employed by your company would have access to a phone number that goes directly into your Operations center

[loverofgnomes]

Well they have taken some servers down, or says the network page. I hope this means they are doing something with it.

[Dickietit]

I'm really glad they upgraded their Customer Support system. I never had any issue in 2 years and now we have issues regularly. c'mon!!

[Valita]

Ok that's maybe 3 or 4 threads about the same issue.Is anyone at home at SOE?Hello? Anyone there?

[gottasy]

<cite>Godwrath wrote:</cite><blockquote>Seems like the old account withouth Numbers on their password doesn't work.</blockquote>Funny i just got a new password from sony thinking my account got hacked in to and guess what i got a password with no numbers in it.

[Bastinda]

<p>/sigh,  well to be honest i'm rather relieved that i'm not the only one with the problem</p><p> and I am another person who is having to use my wifes account to post here.</p><p>Was zoning from Commonlands to Bloodskull valley: Maulic's Stronghold (With my wife on her character), she zoned through, and my zone loading bar thingy didn't move, so i clicked <b>"exit",</b> when i tried to log back into EQ2 I got the message <b>"Error, The Operation Timed Out", </b>So after tearing plenty of hair out, I attempted to see if i could get some tech support (with my own account) and after being promted to sign in i got the message <span style="color: #cc0000;"><b>"Error Code: error.authentication.retrieval.fail "</b></span><span style="color: #000000;">. So i then used my wifes account to try and get said support, clicked on the chat support, was promted to verify her email, verified, then... the page doesn't go anywhere, and the websites security certificates are full of cack, same with email support etc. </span></p><p> Sort it out sony,</p><p> Tzerinth (Pi_ _ ed off husband) to Bastinda</p>

[Alxandra]

It doesnt appear to be server related, but rather it is account related.  From what Im hearing from friends, it looks like about 50% of  all soe accounts are down and out.

[Norrsken]

I had this (or a very similar) issue a while back. If youa re stubborn enough, you might be able to log in on the account anyway. talking to soem CS fixed my issue in like 5 minutes.

[Mhedic]

My wife is getting this same issue.  Our accounts are the same in age and prolly about 3-4 years old.  Started them right around when it came out.  I logged in first this morning and was able to log right in, but when she tried to log on she got this error.  On top of all this we thought maybe it was a password issue and she went to reset her password and now has a funky password that she can't change.  So now we are [Removed for Content] cause we only get to play on weekends and now she can't play today until they fix this error.  I really hope they fix it today (even though they only work on week days).  I just hope it doesn't happen to our friends accounts as well.

[Picanic]

Using my husbands account to post he and my best friend can log in with no problem but I can not log in , i can log in their accounts on my computer and tried mine on all 3 computers in the house with no luck

[elvenhealer]

<p>Reason # 826342342355 why we should have a 24/7/365 support team.</p>

[Valita]

What gets me is they say they don't know what the issue is... G R E A T

[Ninna2]

adding my name to the listmy primary account cant login - even with reset passwordmy second account is fine(both accts are as old as the hills and have letters/numbers in id/password)

[Shuda]

Adding to the list of [Removed for Content] off people that can't log in like some others posting here I am on my hubbys account he was already logged in and I am on his account to post this mine won't log in same errors as the others oh and my account it the older one with no #'s in the passwors his is exactly the same as mine with a # added. My account artemiszion1982

[Belzin]

Maybe only people who play LoN can log in today... being as they have a tournment and all.

[Valita]

Well all I got to say is... BRILLIANT! "Hi we upgraded our customer service by alienating our customers... Yes we want your money. No you can't give it to us."

[HowlingmoonWS]

Out of three accounts, my main account tis dead as well. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> I'm glad I'm not the only one, though.

[HowlingmoonWS]

Tis Sunday, you expect them to be awake ? And at tis time of the morn' ? lol  

[willnotuse]

<cite>Valita wrote:</cite><blockquote><cite>Godwrath wrote:</cite><blockquote>They should have a 24/7 customer service, that's what i think =P</blockquote>They don't have 24/7 customer service because they don't want to pay for it. Or don't want us to pay for it because monthly subscription rates are high and with dwindling subscriptions the well is running dry. </blockquote>It's been like this since EQ1 when it was THE top game much like WoW is today.  Nice try.

[wernma]

<a href="http://forums.station.sony.com/eq2/posts/list.m?start=30&topic_id=388069#4381127" target="_blank" rel="nofollow">http://forums.station.sony.com/eq2/...=388069#4381127</a>pls use the support forum and hope that someone will fix this soon, many acc cant do anything at the moment.So if anyone know a GM or anything else, write them a mail and link the thread pls

[Bladesss]

<p>same problem. Was in game, zoned to QH. But got an error message that my password is invalid instead of zoning.</p><p>Cant log in</p><p>Cant log onto forums</p><p>The launchpad log says</p><p>[09:44:38] Default build successful[09:44:38] Load Skin Routine End[09:44:38] Passed Load Process[09:44:38] Passed Load ClientConfig[09:44:48] LaunchPad Server Response: Connection Opened[09:44:49] LaunchPad Server Response: Login Response[09:44:49] Bad Login Result Error: The operation timed out.[09:45:01] Log Session Closed</p><p>My second account on the same computer using the same EQ files works fine.</p><p>You probaably have a lot of ppl that only have one account that cant get any info, cant get any help and are very upset.</p>

[Aevarine]

<p>My fiance is getting the same thing. Strangely I only have one account and it let me login fine here to post.</p><p>He hasn't tried the forum yet but he can't login to the game, I haven't tried yet as i'm playing something else, heh.</p>

[Quos]

Sure if annoying.  At least it's one way of making me break a habbit of paying to play (when SoE allow me)  the game.

[dmcruz]

2 out of the households 3 accounts are down.

[Torkema]

Just to add numbers.My account works fine, but wife's got the "OT" error.I run a small company with 200 employees, and we provide security services. And i got 24/7 support on my company.I think SOE can afford that too.At least afford someone to remotely post "hey we are working on the issue, we hope to have it solved shortly" and then get back on turning the steaks on the grill. Sorry, im not usually a "complaint" person, i understand that machines get broken, and software can (and usually will) fail. I know that there are "bad" days when then secondary server and the backup one come down too.But when you sell a product to millons of people arround the globe, and your product is used 24/7, then you need to give those people some light in the darkness. Just that. I really hope we can all get online soon and squish the jibbles out of some Gnolls to psicologically quench our thirst for support team blood <img src="/eq2/images/smilies/2786c5c8e1a8be796fb2f726cca5a0fe.gif" border="0" alt="SMILEY" width="15" height="15" />.Torke.

[Songbe]

my main account is down as well.

[Horned Toad]

<cite>Belzin wrote:</cite><blockquote>Maybe only people who play LoN can log in today... being as they have a tournment and all.</blockquote><p>I LIKE this conspiracy theory <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src=" width="15" height="15" /></p><p>My husband has LoN and his account works, I don't and mine doesn't <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src=" width="15" height="15" /></p><p>And they sent him a notice about a "stress test" this weekend ROFLMAO</p>

[Amalthea]

I've merged a couple of recent threads that are all discussing this topic into this thread.  Please discuss this particular issue here rather than starting a new thread.  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

[ClearlyLeftovers23]

<p>Same issue had to log on to another account to post.... been trying to log on since 7:30 this morning.</p><p>Finally get a weekend off to play and i can't get on!! Come on Sony fix this chit!!!</p><p>~Xanna 70 fury </p>

[Valita]

<cite>willnotuse wrote:</cite><blockquote><cite>Valita wrote:</cite><blockquote><cite>Godwrath wrote:</cite><blockquote>They should have a 24/7 customer service, that's what i think =P</blockquote>They don't have 24/7 customer service because they don't want to pay for it. Or don't want us to pay for it because monthly subscription rates are high and with dwindling subscriptions the well is running dry. </blockquote>It's been like this since EQ1 when it was THE top game much like WoW is today.  Nice try.</blockquote>Nice Try at what?

[hammerr30]

<cite>Belzin wrote:</cite><blockquote>Maybe only people who play LoN can log in today... being as they have a tournment and all.</blockquote>It's a conspiracy to get us all to play LoN!

[Wingrider01]

<cite>willnotuse wrote:</cite><blockquote><cite>Valita wrote:</cite><blockquote><cite>Godwrath wrote:</cite><blockquote>They should have a 24/7 customer service, that's what i think =P</blockquote>They don't have 24/7 customer service because they don't want to pay for it. Or don't want us to pay for it because monthly subscription rates are high and with dwindling subscriptions the well is running dry. </blockquote>It's been like this since EQ1 when it was THE top game much like WoW is today.  Nice try.</blockquote> They never had 7x24x365 call in support, not even that other infamous game has it - their hours are Mon-Fri 8 AM to 8 PM pacific also

[Belzin]

<cite>hammerr30 wrote:</cite><blockquote><cite>Belzin wrote:</cite><blockquote>Maybe only people who play LoN can log in today... being as they have a tournment and all.</blockquote>It's a conspiracy to get us all to play LoN!</blockquote>I wouldn't doubt it with the recent spamming.. which I /feedback everytime it pops up

[Valita]

<cite>Amalthea wrote:</cite><blockquote>I've merged a couple of recent threads that are all discussing this topic into this thread.  Please discuss this particular issue here rather than starting a new thread.  <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />" /></blockquote>CUTE Signature! And thank you for merging them!

[Godwrath]

<cite>Wingrider01 wrote:</cite><blockquote><cite>willnotuse wrote:</cite><blockquote><cite>Valita wrote:</cite><blockquote><cite>Godwrath wrote:</cite><blockquote>They should have a 24/7 customer service, that's what i think =P</blockquote>They don't have 24/7 customer service because they don't want to pay for it. Or don't want us to pay for it because monthly subscription rates are high and with dwindling subscriptions the well is running dry. </blockquote>It's been like this since EQ1 when it was THE top game much like WoW is today.  Nice try.</blockquote> They never had 7x24x365 call in support, not even that other infamous game has it - their hours are Mon-Fri 8 AM to 8 PM pacific also</blockquote>Not by phone, but you can contact INGAME 24/7 with any GM. Thing you can't do here.

[DizzyToo]

Fix this! Sunday's are PRIME TIME on my server - more so than on any other day of the week... horrible.

[loverofgnomes]

The Acct with the problem I started it like a week after launch

[thesiren]

<p>One out of three accounts down in my household.</p>

[Elandriel]

<p>I have accss to two accounts that can log on,  but my main account cannot.   The successful  accounts were on this a.m. early EDT,  the main last played late last night.  </p><p>I get system timeout error on the main account almost immediately after clicking login, so it's not timing out,  it's just bugged.  </p><p>So far no success in the last hour, and I've rebooted, switched computers, etc.   Glad it's not just my account,  wish SOE actually had someone on site on the weekends.    I suppost all that spam about LON overloaded their servers?</p>

[Tanshyu]

Adding another to the list. Just happened zoning from SoS to TT failed password blah blah and now getting the Error timed out message when i try to log in, yet my 2nd account is fine <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

[katana342000]

<p>I just started up the game, and just logged in with this account (my second account) so the game is working it just a problem of they 1st time people try to log in from their IP or something...IDK.</p>

[Wingrider01]

<cite>Godwrath wrote:</cite><blockquote><cite>Wingrider01 wrote:</cite><blockquote><cite>willnotuse wrote:</cite><blockquote><cite>Valita wrote:</cite><blockquote><cite>Godwrath wrote:</cite><blockquote>They should have a 24/7 customer service, that's what i think =P</blockquote>They don't have 24/7 customer service because they don't want to pay for it. Or don't want us to pay for it because monthly subscription rates are high and with dwindling subscriptions the well is running dry. </blockquote>It's been like this since EQ1 when it was THE top game much like WoW is today.  Nice try.</blockquote> They never had 7x24x365 call in support, not even that other infamous game has it - their hours are Mon-Fri 8 AM to 8 PM pacific also</blockquote>Not by phone, but you can contact INGAME 24/7 with any GM. Thing you can't do here.</blockquote>Have gotten support and resolutions for ingame issues from GM's on the weekends and off business hours, seems to be 24/7.

[brut]

anybody recieved word yet on when soe will unscrew our shizzle?

[Aevarine]

<p>Weird, I just logged in fine. I do have LoN, though I don't play it(i've always sucked at card games).</p><p>Thenagain my fiance has LoN too and is interested in trying it, and he can't login.</p><p>I'm not sure about it being anything to do with LoN as the Tourny thing was on yesterday as well I think and we all played fine yesterday.</p><p>At least now we get no more annoying spam messages about that thing, that was driving me nuts.</p><p>On a last note though: Kinda typical, my fiance wants to play EQ2 now and he can't login. I can login fine but i'm happily playing something else atm.</p><p>Edit: Wow, after looking over this post, this has to be one of my messiest posts ever. Shame on me!</p>

[nevergood]

Problem seems to be accounts that were logged in last night cannot log in today, between me and a friend we have 4 accounts, the 2 logged in last night cannot log in today and the 2 that were not  can play

[neecer818]

Amalthea, know your a forums moderator?  but has there been any idication Sony knows about this problem and are looking into it?

[Aevarine]

<p>Interesting.</p><p>I wasn't logged into EQ2 last night as I was playing EQ1, my Fiance was playing EQ2 though.</p><p>What have they done now, hehe.</p>

[gottasy]

Come on soe i got 2hrs 30 mins till raid.

[Godwrath]

<cite>Wingrider01 wrote:</cite><blockquote><cite></cite>Have gotten support and resolutions for ingame issues from GM's on the weekends and off business hours, seems to be 24/7. </blockquote>But that way you know SOE knows about the problem, all we know right now, is a forum moderator had read the issue.It's not only about getting problem solved, it's about atleast knowing they are there, and they are aware of the issues at the moment.

[EbonFae]

Same here... got an account that is almost 4 years old and this morning I awoke to find I cant get ongame.  then Station wont accept my account info.. I am using my wifes account to do this.  What are we to do?  The phone and chat support dont work, I dont even think that they know anything is a problem.What should we do?

[OokaBooka]

This is what they did ...quote :

[Shangu]

<p>Great job on merging the threads. /sarcasm off.</p><p> how about a word or two on when and if this is being worked on?</p>

[Shaneyney]

<p>Just imagine, if this many people who can post are having issues, how many who cant are also.... =/</p>

[juvondy]

same problem tbh

[Wingrider01]

<cite>Godwrath wrote:</cite><blockquote><cite>Wingrider01 wrote:</cite><blockquote><cite></cite>Have gotten support and resolutions for ingame issues from GM's on the weekends and off business hours, seems to be 24/7. </blockquote>But that way you know SOE knows about the problem, all we know right now, is a forum moderator had read the issue.It's not only about getting problem solved, it's about atleast knowing they are there, and they are aware of the issues at the moment.</blockquote>If it is anytrhing like forum moderation on the eq1 forums, the moderators are volunteer players and not SOE employees, suspect their NOC center was aware of the problem when it first started and have already escalated through their call tree to get it resolved

[Valita]

<cite>katana342000 wrote:</cite><blockquote><p>I just started up the game, and just logged in with this account (my second account) so the game is working it just a problem of they 1st time people try to log in from their IP or something...IDK.</p></blockquote>Well my problems began this morning after I'd already been playing for a hour. I was zoning and it appeared to hang and then said "Invalid name" or some such and gave me only the option to disconnect. When I tried to log in again it timed out. So I tried it on another PC and times out again. I tried logging in through the website and it gave me another error (basically saying invalid account). I sent a petition on this account. Tried to find a contact number or email address. Then came here and found 3 or 4 threads on the same issue. As it stands I'm able to log in with this account but not my primary account. I see no real resolution and see nothing to indicate that SOE is working towards a resolution. I've had no response from the petition and seen nothing from any techs in here to indicate to me that SOE wants this issue resolved or wants to help the customer. Now does that mean they aren't? Probably not, I'm sure someone is trying to figure out where they screwed up. Yes, I'm impatient. I pay for my time and expect to be able to play when I have time to play.

[BulletHole]

Useing my husbands acct to post.. From what I am told 1/2 my server cant get it either.. Authentication server is down <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> Be nice to get a "yes we know and we are working on it" post from someone atleast

[ShallaBal]

<p>Same here, playing with 2 accounts. Zoned with one, got disconnected, can't even log into station anymore with the other account. Not zoning with this character until this is fixed.</p><p>Well, don't want to see the faces of the hundreds, potentially THOUSANDS of players with single account who CANNOT GET INTO THE GAME or into the forum to vent <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p><p>SOE at its best <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>Sha</p><p><span style="font-size: x-large;color: #ff6633;">IF ANY SOE OFFICIAL IS READING THIS, YOU ARE CURRENTLY P....... OFF HUNDREDS / THOUSANDS OF CUSTOMERS !</span></p><p><span style="font-size: xx-small;color: #ffffff;">EDIT The above statement is just an FYI, in case you care about your subscribers.</span></p>

[Songbe]

Many on Oasis are having the same problem, so it is going across all the servers, and it is quite a pain.  I had just dinged my assy to 62 and was going to nek, and it god DC'd.  I cannot play my Inq either which sucks.

[LadyHate]

I sense a post in SoE's defense coming from wingrider any second now.....<img src="http://forums.station.sony.com/eq2/images/smilies/2786c5c8e1a8be796fb2f726cca5a0fe.gif" border="0" alt="SMILEY" width="15" height="15" />

[Mijrk]

<p>Same problem here. Got kicked out due to "invalid username/password" while zoning to nektropos castle. "The operation timed out", when I try to login. Can't login on the forum. This is the account from my brother. Since someone asked some pages ago, my accountname starts with B as well.</p><p>This account is from my brother. That's why I can post <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p>

[EbonFae]

"Yes, I'm impatient. I pay for my time and expect to be able to play when I have time to play."AMEN!can I use this as a quote on my messages?DragonTempest aka reliant

[Elizardbeth]

<p>Just adding my name to the complaint list.  Same problem here... I can't log in on my main account, but alt accounts are fine.  And, yes, "numbers in passwords" doesn't seem to be the issue.  (swears under breath...I really wanted to work on my main...)</p><p>However, it is a relief finding out it's not just me.  Thank you SO MUCH everyone who posted!</p><p>Elizardbeth (et al)</p>

[Vonotar]

<cite>vladimirk wrote:</cite><blockquote>At least afford someone to remotely post "hey we are working on the issue, we hope to have it solved shortly" and then get back on turning the steaks on the grill. ..But when you sell a product to millons of people arround the globe, and your product is used 24/7, then you need to give those people some light in the darkness. Just that. I really hope we can all get online soon and squish the jibbles out of some Gnolls to psicologically quench our thirst for support team blood <img src="/eq2/images/smilies/2786c5c8e1a8be796fb2f726cca5a0fe.gif" border="0" alt="SMILEY" width="15" height="15" />.Torke.</blockquote><span style="font-size: medium;">QFE!</span>

[Aevarine]

<p>Typical that this would happen on a Sunday. A lot of people get Sunday's off, I doubt SoE are an exception.</p><p>All I can suggest is go and have a nice Sunday Dinner(Yorkshire Puddings, Roast Beef and Broccolli, yum!) and try again afterwards.</p><p>*Happily patient and calm...but only 'cause she's happily diverted by another game right now* ^_^</p>

[Eliolia]

<cite>nevergood wrote:</cite><blockquote>Problem seems to be accounts that were logged in last night cannot log in today, between me and a friend we have 4 accounts, the 2 logged in last night cannot log in today and the 2 that were not  can play</blockquote>Not true.  My husband and I were both in last night.  I can get in this morning, but he cannot.

[EtoilePirate]

Apparently I'm not the only one having strange issues.I had the launcher fully repatch itself today, and treat me as a new player.  ("Would you like to use an existing Station Account?&quot<img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />Then I got into the game but kept getting kicked.Not having a forum problem, though.  And I only have one account. <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />

[Valita]

<cite>Ebonchyld@Crushbone wrote:</cite><blockquote>"Yes, I'm impatient. I pay for my time and expect to be able to play when I have time to play."AMEN!can I use this as a quote on my messages?DragonTempest aka reliant </blockquote>Rock on dude.

[Zyzl]

<p>My wife is having the same exact issue on her account, mine seems ok.</p><p>Logged in this morning fine then went to changed toons and was dropped to desktop and </p><p>now has the "Error - The operation timed out" message</p><p>Tried to log into forums and get the authentication failed message.</p><p>I'm posting since she cannot log in.</p>

[Juyce]

My main account won't log on either.  I heard the issue may be permemant, some hacker group against MMO's wiped clean several account servers.

[yaxmany]

<p>Adding to the list.....</p><p>we have 8 accounts:  3 work, 3 get the error operation timed out, 2 simply say password can't be authenticated.  For the forums, several of them get the CAS unavailable error.  I can't find any correlation to account age or any other pattern to what does and doesn't work.</p>

[Shakyr]

I am getting the same message on one of my three accounts.I have now tried six times to submit a report or request through your Support pages only to have it say submission failed cause I did not include an e-mail address or a sub-categore and to click the back button. When I click the back button, the page where it asked me for e-mail address, does not even have a field for an e-mail address!And, when I click back button to correct the sub category one, the <Continue...> remains grayed out so I cannot re-submit it!The problem itself is bad enough, but having the inability to report it at all, despite six different attempts, is maddening to say the least.Please A) fix the log in problem and B) look and and address the problems on your support site for submitting reports and requests for customer service.B), above, has me mad enough to eat nails.

[Kalage]

I am having same problem. Played till about 1 am last night , then got operation time out this morning. I even tried re setting my password an just got error.authentication.retrieval.fail. So now I dont know what to do. Im pretty [Removed for Content] off, nice day to play, no work, nothing, now i have to find something else to entertain myself with. I cant log into my station account either, i had to use my husbands just to post.

[Aevarine]

<p>I just remembered, it's the LoN Tourny later isn't it? Hopefully this issue will get fixed soon ^_^ They can't have a Tournament(sp?) if half the participants can't login.</p>

[Doodar]

3 out of 4 of my accounts are in same boat this sucks as i was about to hit 70 when blam got cut off

[BulletHole]

Network Status page now shows ALL SERVERS DOWN... maybe this means it will be fixed soon /sigh

[Ythaca]

Hi there,My husband was just kicked out the french server... Same as described above, he was zoning when he get the now usual message about wrong password. He is not able to log on station anymore, even to report the problem himself.The "funniest" thing is I am more or less the last survivor of my guild, so that I'm currently posting on behalf of my guildies. SOE guys,you would be very very gentle to care about this "small" problem <img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />

[Godwrath]

<cite>Wingrider01 wrote:</cite><blockquote><cite>Godwrath wrote:</cite><blockquote><cite>Wingrider01 wrote:</cite><blockquote><cite></cite>Have gotten support and resolutions for ingame issues from GM's on the weekends and off business hours, seems to be 24/7. </blockquote>But that way you know SOE knows about the problem, all we know right now, is a forum moderator had read the issue.It's not only about getting problem solved, it's about atleast knowing they are there, and they are aware of the issues at the moment.</blockquote>If it is anytrhing like forum moderation on the eq1 forums, the moderators are volunteer players and not SOE employees, suspect their NOC center was aware of the problem when it first started and have already escalated through their call tree to get it resolved</blockquote>Suspects, whispers, and rumours, huh ?Seriously, tell me why we shouldnt deserve a 24/7 customer support, who tells what happens. As you said, mods are volunteer player, he did his work, but how do we know he could contact with anyone at SOE ? i don't see any response here, do you ?

[Yez]

<p>Add another 2 account household to the list, both usernames start with A both created same time, have alhpanumeric passwords, were both on last night, both have same number of characters on account, have same expansions, but one can log in one can't.</p><p>My drug damaged memory seems to remember this happenign in SWG several years ago.</p><p>le sigh</p>

[Juyce]

gotta love how they lie, the servers aren't down, my 2nd account is active

[erin]

I do like all the different theories y'all come up with.  "passwords with no numbers", "first account logged in', no wait "last account logged in".  How can you possibly form any sort of theory based on one or two accounts?I logged in last night.  I logged in this morning.  All 3 accounts working fine. Went ld zoning on one acct and haven't been able to get back in since.  I'm sorry I can't float a cool theory about it.Same for a guildy of mine, 1 acct dead, other acct working fine.  Very annoying stuff.Other people are logging in left and right with 0 problems.But fortunately the system messages with LON spam are working fine.  Thank god for that!

[Allmy]

I'm online with a secondary account, so the servers aren't all down!

[Gabbett]

Add me to the list.Works fine on my one account, can't get into to the other account. I played both last night for several hours and this morning my second account is getting the operation timed out.

[Krokatoa]

I have one account doing this too...as far as sony is concerned even the station account is no longer active or invalid....something pretty serious has happened

[Castigliari]

I am also posting from my husband's account, as mine will not log in.Features of my account:1) Age: I carried over my EQ1 account to EQ2 (they had the option when the game first launched.)  That makes my account about 7 years old.  2) My password has no numbers.3) We technically own two accounts, one for my husband, and one for myself.  My husband is fine.  I cannot log in either to the forums or to the game itself.  I get the timeout error.Sigh!

[Torkema]

<cite>BulletHole wrote:</cite><blockquote>Network Status page now shows ALL SERVERS DOWN... maybe this means it will be fixed soon /sigh</blockquote>Either that.... or the lil hamster on the wheel they've got on a 24/7 response, finish chewing their net cable and now they are down for good. <img src="/eq2/images/smilies/ed515dbff23a0ee3241dcc0a601c9ed6.gif" border="0" alt="SMILEY" width="15" height="15" />Sorry, just bored out of my skull till this gets fixed.Torke.

[Raylorn2]

<p>Add me to the list of accounts to be fixed.  I guess they can not authenticate us.  Can we get 2 free plat for our inconvinence?  hehehe   I would settle for just getting it fixed sooner than later.  Good thing I had a second account or I would not even be able to rant a little.</p><p>-Raylorn2</p><p>Guk Inquisitor</p>

[Shaneyney]

<p>You would be amazed the power of a simple status update.</p><p>I work in IT, Network Operations, to be exact, and if I kept my users as in the dark as SoE always seems to do, I would have been fired years ago.</p><p>SoE: A suggestion... have a section of the forum dedicated to updating your customers with status... </p><p>Rebuttles to why you may not, is that it is time consuming, but to be honest that is just a poor excuse..</p><p>Ill even suggest a format:</p><p>Date: 21 October 2007 9:45AM CST</p><p>Notice: Some login accounts are currenly unable to log in due to "Instert Reason here". We are currently working to resolve the issue.</p><p>Date: 21 October 2007 10:45AM CST</p><p>Notice: Some login accounts are currenly unable to log in due to "Instert Reason here". we have made this progres blah blah blah</p><p>Hourly updates would be nice...</p>

[Whisperleaf]

have the same problem on neck half my guildes cant sign inafter crashing while zoneing  who forgot to pay the elecy bill?

[Kalage]

<p>ou would be amazed the power of a simple status update.</p><p>I work in IT, Network Operations, to be exact, and if I kept my users as in the dark as SoE always seems to do, I would have been fired years ago.</p><p>SoE: A suggestion... have a section of the forum dedicated to updating your customers with status... </p><p>Rebuttles to why you may not, is that it is time consuming, but to be honest that is just a poor excuse..</p><p>Ill even suggest a format:</p><p>Date: 21 October 2007 9:45AM CST</p><p>Notice: Some login accounts are currenly unable to log in due to "Instert Reason here". We are currently working to resolve the issue.</p><p>Date: 21 October 2007 10:45AM CST</p><p>Notice: Some login accounts are currenly unable to log in due to "Instert Reason here". we have made this progres blah blah blah</p><p>Hourly updates would be nice</p><p>Yeah your asking alot from soe. Ive had the same station account since launch of eq1, never had this happen before.</p>

[Shangu]

<cite>Shaneyney wrote:</cite><blockquote><p>You would be amazed the power of a simple status update.</p><p>I work in IT, Network Operations, to be exact, and if I kept my users as in the dark as SoE always seems to do, I would have been fired years ago.</p><p>SoE: A suggestion... have a section of the forum dedicated to updating your customers with status... </p><p>Rebuttles to why you may not, is that it is time consuming, but to be honest that is just a poor excuse..</p><p>Ill even suggest a format:</p><p>Date: 21 October 2007 9:45AM CST</p><p>Notice: Some login accounts are currenly unable to log in due to "Instert Reason here". We are currently working to resolve the issue.</p><p>Date: 21 October 2007 10:45AM CST</p><p>Notice: Some login accounts are currenly unable to log in due to "Instert Reason here". we have made this progres blah blah blah</p><p>Hourly updates would be nice...</p></blockquote><p>I cannot believe you are so selfish to want something as simple and easy as this.</p><p>/sarcasm off</p>

[Godwrath]

Anyone remembers the weekend crash 3 years ago, when someone got fired and deleted some of the server's data ?

[Candel]

Same problem in Germany...<a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=388070" target="_blank" rel="nofollow">http://forums.station.sony.com/eq2/...topic_id=388070</a>

[tufstuff]

Add me to the list too. My main's account is doa at the moment....Remember when you used to be able to log in to the chat service and bug a csr until someone got on the ball? LOLI'm assuming with all the money they save by not have 24/7 support, they probably partied pretty hard last night and will get right on this.....as soon as noon rolls around pacific time...AND there hang overs are done.

[GinFan]

<p>same here.  second account dead.  can't log into game, station or forums.  currently in game with my main account.  By the way, no chat support on Sunday and email support is bugged returning me a no category error, when I've filled in category.</p><p> If you are going to breakdown, might as well breakdown on all fronts. </p>

[hobu1]

<p>well 1 hr and this is the responce i got</p><p>Thank you, for contacting Sony Online Entertainment In-Game Customer Support. This is GM Vork at your service. I understand that you are unable to login in to the game. I apologize for the inconvenience caused. Our developers are aware of this issue and they are working on to resolve the issue. Therefore, as we/GMs could not resolve the issue this time, please wait for any further updates about the issue from our developers. Keep eye on our update notes and forums at: <a href="http://forums.station.sony.com/eq2/forums/list.m" target="_blank" rel="nofollow">http://forums.station.sony.com/eq2/forums/list.m</a> If you encounter any further in-game issues or questions please feel free to contact us again. May the light always guide your path! Thank you and good luck to you.</p>

[Rollen]

<p>Both of my EQ accounts have numbers in the password.  That cant be the deciding factor</p><p>hopefully they will get going on this soon</p><p>Nyliad/Reckless Abandon/Crushbone Server</p>

[Janni]

<p>Yes my boyfriends account too</p><p>and many others from valor and innovation and the europian servers</p><p>from my guild like 10 people now, but the cant post</p>

[Seidhkona]

I looked on the front page, found the only red name on, and sent a polite PM asking for dev or mgmt feedback in this thread.  Perhaps they'll get someone online soon to reply.  It's very early in the crack-o-dawn time in San Diego, so it may be a bit.

[Shangu]

I just logged in to Nagafen on this account and tried to add my toon from another account on friends list and got the message that the toon does not exist.

[Allmy]

<p>I thought I'd offer some comfort to people....not sure if it's useful or not. </p><p>I can send in game mail to the toons on my "locked" account, I can zone into their homes and all their stuff is there. Their items are still for sale on broker. They aren't gone, we've just lost the ability to access anything that requires validation....soon as they get that back, we should see our babies again I'd think.</p>

[Vyara]

<p>Yet another household to the list.</p><p>I managed to log in, but my husband couldn't. However, his second account works just fine.</p><p>He logged in first this morning, got the error, then tried the second account and it worked. I tried logging in as well and it worked for me too. My password is all numbers, his is all letters, on both accounts.</p><p>Hope they fix this soon.</p>

[Horned Toad]

<cite>Raylorn2 wrote:</cite><blockquote><p>Add me to the list of accounts to be fixed.  I guess they can not authenticate us.  Can we get 2 free plat for our inconvinence?  hehehe   I would settle for just getting it fixed sooner than later.  Good thing I had a second account or I would not even be able to rant a little.</p><p>-Raylorn2</p><p>Guk Inquisitor</p></blockquote>Last time we got cake and vodka <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

[willnotuse]

Just out of curiosity what ISP do each of you have?

[Bladesss]

<p>just a note. </p><p>My working account can send mail to a char on the not-working account. So the char names are still recognized. </p><p>So it is an account level issue, but the characters are still there</p>

[Allmy]

<cite>Shangu wrote:</cite><blockquote>I just logged in to Nagafen on this account and tried to add my toon from another account on friends list and got the message that the toon does not exist.</blockquote>Check your spelling, I tried that as well and I can add people from my blocked account onto my friend's list just fine.

[Kull]

Add me to the list....I cant log in <img src="/eq2/images/smilies/e78feac27fa924c4d0ad6cf5819f3554.gif" border="0" alt="SMILEY" width="15" height="15" />

[Anathriel]

Another one for the list here - i can access my account on my machine and my wifes machine but her account cannot be accessed on either

[Urmind]

<p>Was playing main account decided to change toon, then got booted to desktop. tried to log in and got the error. decided to see if this was account or EQ2 tried to log into vangaurd as I have the all access and guess what.. yup same error. I have 3 accounts and 2 are MIA.</p><p>Hope this gets sorted real soon.</p>

[Norrsken]

Girlfriends account seems dead in the water as well.I am pretty sure this is not an issue with what your password contains, or in what order the accounts were logged in. More like either a database gone foul, or one of the servers in the login server farm is on fire, or about to go on fire. <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /> someone may also have turned off the ACs in the server housing (more common than you'd think) which will probably result in a fwe hours downtime and restoration.

[Shangu]

<cite>Allmyst wrote:</cite><blockquote><cite>Shangu wrote:</cite><blockquote>I just logged in to Nagafen on this account and tried to add my toon from another account on friends list and got the message that the toon does not exist.</blockquote>Check your spelling, I tried that as well and I can add people from my blocked account onto my friend's list just fine. </blockquote>Yes, it was the spelling.

[destx]

I'm getting the same error too... It seems something happened and people who zoned while this was going on were kicked out and the system won't allow those people to log back on. This has been happening since the big upgrade a couple of weeks ago...... when are they gonna fix it? why do these things happen on weekends? grr

[Drelgin]

<p>My wife's account is also getting 'operation timed out' error. My account works so far but I'm afraid to get into game hehe. Their support really blows, they need to have PEOPLE available to help, not just frikken email/web pages.</p>

[Castigliari]

<cite>destx wrote:</cite><blockquote>I'm getting the same error too... It seems something happened and people who zoned while this was going on were kicked out and the system won't allow those people to log back on. This has been happening since the big upgrade a couple of weeks ago...... when are they gonna fix it? why do these things happen on weekends? grr</blockquote>It's not just people who zoned - I was logged in fine last night, and this morning cannot log in at all!  But, no zoning involved.  Le sigh....

[Zreck]

<p>Going to jump in on this as well.  Loaded up 3 boxes this morning, First 2 accounts logged in ok, but the third was getting the timed out error..  Tried the 4th account  *the wifes* and she's timing out as well.</p><p> Also, on the two accounts that can not access the game, there is no accessing any SoE webpages, only on the accounts that "do" work still</p>

[Horned Toad]

<p>If you follow the link provided to the person who did get an in-game response you link to the front page of the forums LOL !!!!!</p><p>Sadly, meaningless canned responses in semi-broken English are the norm for EQ2.</p>

[TheHRIssue]

<p>The GM response was comical at best, however, he/she did respond.  (One would think the supervisors would check the cut & paste response for syntax and spelling.) </p><p>This issue has nothing to do with what ISP you have, what your password is, or the phase of the moon...this is obviously a server and/or data base issue.</p><p>That SOE doesn't have support 24/7 is ridiculous in the extreme and really shows how little they care.</p><p>I can't log onto my main account but I can still receive spam and LoN crud.</p><p>I really thought I got banned for filing (another) /bug report for all the LoN spam.</p><p>I wish I could blow off my customers on the weekend, but I'm simply not a large enough company.</p><p>How about rousting someone out of bed to at least address your paying customers?</p>

[Spyderbite]

I got the same message last night. I assumed that my subscription just didn't auto-renew. So I went to manually renew it. Wouldn't take a monthly $15/month subscription.. so out of curiosity, I tried a Station Pass.$30 later I was able to login to my account. <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />

[suroktheslayer5]

I can login 2 of the 3 accounts I have. I get the same Error message.

[Amalthea]

I know you guys are frustrated...I'm right there with you (one of my accounts has been affected too).Thank you all for remaining civil!  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />Just a reminder, but moderators are not developers; we're players, just like you.  We can't get the devs on the phone and let them know something big is going down...we have to wait and hope just like everyone else that it gets fixed soon.I appreciate your continued patience while the problem is sorted out!

[mekibilis]

It appears that Sony is playing their fiddle while Rome is burning.you can't log into your account to access your subscriptionscan't log in to gamecan't log in to supportSony not available by phone, chat, ingame.

[DimsummSwarfenegger]

<p>I am seeing the same issue. My main account is locked out and provides timeout errors in the launcher. My second account works fine. This just started this morning.Logging into the forums or EQ2Players site with the main account returns the errors described above by other players... when I go through support links and try to log in - I get redirected to:</p><p> <a href="https://secure.station.sony.com/cas/login?service=https%3A%2F%2Fsecure.station.sony.co m%2Femailupdate%2Fj_acegi_cas_security_check&theme=station&locale=en_US" rel="nofollow" target="_blank">https://secure.station.sony.com/cas...on&locale=en_US</a></p><p> which reads:</p><p><img src="https://secure.station.sony.com/cas/images/banner.png" alt="Central Authentication Service" width="687" height="76" border="0" /> </p><p><b>CAS is Unavailable</b></p><p>A general exception occurred while trying to access CAS. Please notify your system administrator. </p><p>Very Frustrating and scary. The primary account has my only level 70 toon that is an officer in our guild.</p>

[Bantex]

Same issue here, one account i can use like nothing is wrong, the other its like it is gone. no game/forum access.

[Shangu]

does anyone have a shoulder i can cry on?

[Songbe]

I'm gonna try the oldest trick in the book, i'm gonna go to sleep been up for over 17 hrs now and have to work tonight, i hope that it is fixed by the time i get up.

[Krokatoa]

ya if that is the case then it can't be billing  *sighs* that would have been easy

[gottasy]

Over 6 accounts affected that we know about in our guild that cant post here because they cant log on to forums.Makes you wonder how many people are affected by this.

[Korwyn]

I appreciate your response...but I am at a loss to understand why Sony does not have some monitoring system in place to catch things like this.  It is 2007 and we pay them more than enough to have someone monitoring the servers and especially the login system.  I fully understand that things happen...but for them not to have a system in place to monitor the servers at all times is a surprise.Kilbane

[Kalage]

I know we have 4 guildies that cannot log in. Personally this is the crap that makes me wanna go back to wow. I love eq2 but its always SOMETHING

[HowlingmoonWS]

How can you pay for account, if you can't login ? Doesn't make any sense to me. /shrugs My main account IS a Station Access account, and doesn't renew 'til the 24th.

[Draxknor]

<p>i have 3 accounts on 3 different computer.. but can only login on 2 accounts...</p><p>cant even change my password.... still get an error...</p><p>that wasnt the problem.. thought i got hacked or something</p><p>;-(</p>

[tufstuff]

BLEEP the civility. /emote sharpens his pitchfork.I heard the tech peeps also buy there Picante sauce in New York city....Lets get em Hoss.

[Horned Toad]

Oddly I am able to log onto STation Players with my own account, but not the game or the forum. I am using my husband's account to post on the forum.

[Vish]

<p>I get a 'The operation has timed out.' message when I try to log into one of my accounts.  Other account works fine.  A friend of mine is also experiencing this issue as of this morning, anyone know what it is or how to fix it?  Also of note, I cannot log in to the forums under that account, says invalid account name or password...</p><p> Not a good thing on a weekend darnit!</p><p> Vishus Purplecloud *** Najena</p>

[sfpurebred]

For the love of all that is good!! Please fix this!!  So far this morning, I have raked the leaves, taken out the trash, mowed the back yard, washed the car, made up my bed, taken a shower (really needed it).  The work is killing me!  If this keeps up, my wife is going to expect this all the time!  SOE.. I blame you!!

[Morgon]

I can't post with the account that won't work either, had to log in here with another account. This is truly ridiculous with no support available either.

[Amalthea]

<cite>Kilbane@Antonia Bayle wrote:</cite><blockquote>I appreciate your response...but I am at a loss to understand why Sony does not have some monitoring system in place to catch things like this.  It is 2007 and we pay them more than enough to have someone monitoring the servers and especially the login system.  I fully understand that things happen...but for them not to have a system in place to monitor the servers at all times is a surprise.</blockquote>I'm fairly certain that they have someone monitoring the servers 24/7/365.  Chances are that they're so busy scrambling to get it fixed that they haven't had time to post an update yet....Not that I'm making excuses, but it's a possibility.  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

[Zerion]

<cite>Amalthea wrote:</cite><blockquote><cite>Kilbane@Antonia Bayle wrote:</cite><blockquote>I appreciate your response...but I am at a loss to understand why Sony does not have some monitoring system in place to catch things like this.  It is 2007 and we pay them more than enough to have someone monitoring the servers and especially the login system.  I fully understand that things happen...but for them not to have a system in place to monitor the servers at all times is a surprise.</blockquote>I'm fairly certain that they have someone monitoring the servers 24/7/365.  Chances are that they're so busy scrambling to get it fixed that they haven't had time to post an update yet....Not that I'm making excuses, but it's a possibility.  <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />" /></blockquote>I'm sorry.. that doesn't pass common sense.. they could at least post a 'We are actually aware of the problem and are working to solve it' post

[MutantCrock1905]

<p>The lack of support for such a large problem, with so many of Sony's customers is unacceptable. Now, I for one, am playing an old account for this promotional period. But as unassatisfied as I am right now, tends to make me think about not resubsribing, and continueing to play the game i left EQ2 for to begin with. </p><p>P.S. an 'update' to your customers would be the smart move; give us assurrance there IS something being done about this..</p>

[Draxknor]

<p>LOTS and LOTS of people are having this problem today.</p><p> We have 3 accounts but only can login 2 of them.</p><p>You can see the thread <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=388069" rel="nofollow" target="_blank">here</a></p>

[Shangu]

<cite>Amalthea wrote:</cite><blockquote><cite>Kilbane@Antonia Bayle wrote:</cite><blockquote>I appreciate your response...but I am at a loss to understand why Sony does not have some monitoring system in place to catch things like this.  It is 2007 and we pay them more than enough to have someone monitoring the servers and especially the login system.  I fully understand that things happen...but for them not to have a system in place to monitor the servers at all times is a surprise.</blockquote>I'm <span style="color: #0000ff;"><span style="font-size: medium;">fairly certain</span> </span>that they have someone monitoring the servers 24/7/365.  <span style="color: #0000ff;"><span style="font-size: medium;">Chances are</span> </span>that they're so busy scrambling to get it fixed that they haven't had time to post an update yet....Not that I'm making excuses, but it's <span style="font-size: medium;color: #0000ff;">a possibility</span>.  <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />" width="15" height="15" /></blockquote>come on, man.

[katana342000]

Anyone know if it's fixed?

[MutantCrock1905]

i know. I love how they tell you that it is ok, yet at the same time, only say its so, without any factual information.

[Isilsisial]

Well, my husband is having the same error messages... the error timed out and the error retrieval.   Very frustrating.    He can't even get on the forums to post that he's having a problem. I guess count our blessings, I can get in and report it.  None of our other guildies have logged in today, maybe I should call them and see if they are having the trouble too.... sigh.

[Canlocu]

same problem on wifes account, mine works fine, so add another one to the list.