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View Full Version : Can't Upload Screenshots (error) - Why Can't I Get What I Paid For?

Luna
10-11-2007, 11:07 PM
I subscribed to the EQ2players services bundle and went in to manage all of my characters and add screenies that I had for each character.  When I went to the Manage Screenshots section to do this, I got an error.I browsed and chose the image, gave it a title and description, and then hit upload.  I got this error:<span style="font-size: large;"><b><span>Exception occurred inside setter of com.sony.soe.platform.players.model.eq.EQImage.own er</span></b></span>And the little bar that shows how much space you have left for uploading screenies also looks to be bugged or have something wrong with it, because it looks like this:<span style="font-size: large;">Total Screenshots Uploaded:bar here</span><span style="font-size: large;" class="innerContentField">$Remaining</span><span style="font-size: large;"> used <b>$balance</b> Remaining</span>Instead of having values there, it appears to have variables -- something else making me think it might be an error or problem on SOE's end.What does all of this mean?  Are these errors on SOE's end?  I just want to use the services that I paid for.  I'm hoping it's something that will either 1. be fixed ASAP or 2. it's something I need to fix and I can do that right away.Please help!
Luna
10-12-2007, 11:42 AM
posting again because this is still an issue, and I don't understand why I can't use the services I PAID for.  And if it's a problem on my end I want to know what I need to do to fix it. 
Lantis
10-12-2007, 11:50 AM
<cite>Luna@Permafrost wrote:</cite><blockquote>posting again because this is still an issue, and I don't understand why I can't use the services I PAID for.  And if it's a problem on my end I want to know what I need to do to fix it.  </blockquote>Such exception errors are definitely error on SOE's end - they are error messages generated by their web server.
Luna
10-12-2007, 12:20 PM
<cite>Lantis@Antonia Bayle wrote:</cite><blockquote><cite>Luna@Permafrost wrote:</cite><blockquote>posting again because this is still an issue, and I don't understand why I can't use the services I PAID for.  And if it's a problem on my end I want to know what I need to do to fix it.  </blockquote>Such exception errors are definitely error on SOE's end - they are error messages generated by their web server.</blockquote>ok whew, thank you for clarifying.  Now... to get SOE to fix this issue.  I wish I would've known this was a problem before I paid for the service.  I paid to use a broken product <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />  Oh well, I hope it's dealt with soon or I won't be paying for that again.
Luna
10-12-2007, 02:20 PM
Still having this issue... although the error message has changed slightly.  I went in and tried to upload a screenshot to one of my characters and instead of the above error message, I got this one:<b><span style="font-size: large;">imageNotSpecified</span></b>but there are still variables showing up instead of values on the Total Images Uploaded bar (<span style="font-size: large;"><span class="innerContentField">$Remaining</span> used <b>$balance</b> Remaining</span>)arrrrgh this is SO frustrating.
Gninja_Gnome
10-12-2007, 06:15 PM
What browser are you trying to use?
Luna
10-12-2007, 08:10 PM
<cite>Gninja_Gnome wrote:</cite><blockquote>What browser are you trying to use?</blockquote>I get the same errors and have the same problems with both Mozilla Firefox and Microsoft Internet Explorer, versions 2.0.0.7 and 7.0.6000, respectively.P.s. just for clarification of my problem, here is a screenie of what the error looks like and where it occurs on the page after I attempt to upload various photos:<img src="http://www.pinktoque.com/graphics/error.jpg" alt="" border="0" />
Gninja_Gnome
10-13-2007, 02:12 PM
Thanks, will look into it.
Luna
10-13-2007, 05:19 PM
<cite>Gninja_Gnome wrote:</cite><blockquote>Thanks, will look into it.</blockquote>Thank you <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />  Much appreciated
Luna
10-17-2007, 04:30 PM
bumping this because it's been nearly a week and I'm STILL having this issue.  Still getting the same error when I try to upload screenshots.  So I'm paying for a service that doesn't work and it's frustrating.  Still have the same problem mentioned where it shows my $remaining and $balance variables instead of showing my actual values.PLEASE FIX THIS!  Thank you.
Gninja_Gnome
10-17-2007, 05:58 PM
Can you provide a screen capture of the <span class="postbody">$remaining and $balance tags you mentioned? or PM it to me maybe?</span>
Luna
10-17-2007, 07:07 PM
<cite>Gninja_Gnome wrote:</cite><blockquote>Can you provide a screen capture of the <span class="postbody">$remaining and $balance tags you mentioned? or PM it to me maybe?</span></blockquote>Thanks -- I just sent you a PM with a screenshot of the eq2players page, complete with the errors and the variables I mentioned.  Hope this helps!  Let me know if for some reason you don't get the PM or if there is an issue with the screenie.  Thanks for your help in getting this resolved