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View Full Version : Cannot access live chat! following error


Duskwo
09-13-2007, 12:17 PM
<p>I cant get into the live chat, I keep getting this. (live chat under help)</p><p><b>type</b> Exception report</p><p><b>message</b> </p><p><b>description</b> <u>The server encountered an internal error () that prevented it from fulfilling this request.</u></p><p><b>exception</b> </p><pre>java.lang.RuntimeException: com.sony.soe.platform.common.connectors.session.Se ssionConnectorException: RESULT_INVALID_SESSION com.sony.soe.platform.common.security.acegi.provid ers.cas.populator.PlatformDelegatingAuthoritiesPop ulator.populateUserDetails(PlatformDelegatingAutho ritiesPopulator.java:154) com.sony.soe.platform.common.security.acegi.provid ers.cas.populator.PlatformDelegatingAuthoritiesPop ulator.getUserDetails(PlatformDelegatingAuthoritie sPopulator.java:81) com.sony.soe.platform.common.security.acegi.provid ers.cas.SessionServerCasAuthenticationProvider.doA uthentication(SessionServerCasAuthenticationProvid er.java:109) com.sony.soe.platform.common.security.acegi.provid ers.cas.SessionServerCasAuthenticationProvider.aut henticate(SessionServerCasAuthenticationProvider.j ava:79) org.acegisecurity.providers.ProviderManager.doAuth entication(ProviderManager.java:20<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" /> org.acegisecurity.AbstractAuthenticationManager.au thenticate(AbstractAuthenticationManager.java:49) org.acegisecurity.ui.cas.CasProcessingFilter.attem ptAuthentication(CasProcessingFilter.java:109) org.acegisecurity.ui.AbstractProcessingFilter.doFi lter(AbstractProcessingFilter.java:22<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" /> org.acegisecurity.util.FilterToBeanProxy.doFilter( FilterToBeanProxy.java:120) org.acegisecurity.context.HttpSessionContextIntegr ationFilter.doFilter(HttpSessionContextIntegration Filter.java:220) org.acegisecurity.util.FilterToBeanProxy.doFilter( FilterToBeanProxy.java:120) com.sony.soe.platform.common.web.i18n.LocaleFilter .doFilter(LocaleFilter.java:231) com.sony.soe.platform.common.web.CacheFilter.doFil ter(CacheFilter.java:154) </pre><p><b>note</b> <u>The full stack trace of the root cause is available in the Apache Tomcat/5.5.9 logs.</u></p>