God bless the Sony staff!

[CraigH]

<p>Friday night, holiday weekend, and they're still at work to ensure I can stay home and play Everquest on a Friday night.</p><p>Bless you all!  I hope they're at least paying you overtime.</p>

[Josgar]

/claps for SOE they have been doing alot of over time for ROK *points to that crunch and munch article*

[Hamervelder]

<cite>CraigH wrote:</cite><blockquote><p>Friday night, holiday weekend, and they're still at work to ensure I can stay home and play Everquest on a Friday night.</p><p>Bless you all!  I hope they're at least paying you overtime.</p></blockquote>If Sony hadn't collectively screwed the pooch, it wouldn't be necessary for them to work on a Friday night.  It was, after all, their hotfix that caused this mess.

[CraigH]

Do you think the Sony staff makes fun of us all?  I sure would, if I worked there.  But then again, if I worked for Sony, I think I'd have called in sick on a Friday before a holiday weekend.

[Josgar]

<cite>Atelos@Antonia Bayle wrote:</cite><blockquote><cite>CraigH wrote:</cite><blockquote><p>Friday night, holiday weekend, and they're still at work to ensure I can stay home and play Everquest on a Friday night.</p><p>Bless you all!  I hope they're at least paying you overtime.</p></blockquote>If Sony hadn't collectively screwed the pooch, it wouldn't be necessary for them to work on a Friday night.  It was, after all, their hotfix that caused this mess.</blockquote>please dont ruin the thank you thread >.>Anyways what happened is half of the servers decided to not hold information anymore... that could be beyond their control.

[wodehouse]

<p>I still can't play. Why are you all so happy?</p>

[Hamervelder]

<cite>Josgar wrote:</cite><blockquote><cite>Atelos@Antonia Bayle wrote:</cite><blockquote><cite>CraigH wrote:</cite><blockquote><p>Friday night, holiday weekend, and they're still at work to ensure I can stay home and play Everquest on a Friday night.</p><p>Bless you all!  I hope they're at least paying you overtime.</p></blockquote>If Sony hadn't collectively screwed the pooch, it wouldn't be necessary for them to work on a Friday night.  It was, after all, their hotfix that caused this mess.</blockquote>please dont ruin the thank you thread >.>Anyways what happened is half of the servers decided to not hold information anymore... that could be beyond their control.</blockquote>I'll thank them when they get their mess squared away.  In case you missed Gnobrin's post:<i><span class="postbody"><p>Informational update!</p><ul><li><u><b>The present issue was caused due to a recent hotfix </b></u>meant to assist in the issues of a very few players, hence the odd circumstances now.</li><li>The gremlins that caused this issue have nothing to do with Legends of Norrath.</li></ul><p>There's still no present ETA for the fix's completion.  The team's working feverishly on getting the troubles ironed out.  If I hear anything more, I'll update this post!</p></span></i><span class="postbody">I will, however, thank Gnobrin and Kirstie for at least keeping us informed as best they can.  That's a hell of a lot more than we used to get. </span><i><span class="postbody"></span></i>

[MCS-Apophis]

What kind of an idiot does an update on a friday before a holiday?

[CraigH]

I'm happy that I live in a county where my biggest worry is that a game isn't working.

[skerry]

<p>Praise the poor eng's who are doing the fix and trying to fix the f-up.</p><p>Curse the product manager who decided today was a good day to do the hotfix to begin with.</p><p>(Product managers are the bane of most development/qa groups)</p>

[Josgar]

How long would you put an exploit fix off for?

[CraigH]

<p>I wonder if they even took a lunch break over there.  I think it would be interesting if they at least had some kind of web cam so I could watch what they're doing, and then offer useless criticism.</p>

[Hamervelder]

<cite>CraigH wrote:</cite><blockquote>I'm happy that I live in a county where my biggest worry is that a game isn't working.</blockquote>I'm not sure if your post is a sarcastic quip at some of the rest of us, or if you're serious there.  I'll simply say, it was important enough for you to post about it in the first place.

[skerry]

<p>Long enough to let the dev's build the fix, test the fix, put the fix up on ONE live server, let it bake about half hour, then roll them out one at a time to the other servers if everything seemed okay. Because while that is a bit of a pain for the devs and techs, it is the least impact on you the customer in the long run.   </p>

[Whyllo]

<p>/quote I'm happy that I live in a county where my biggest worry is that a game isn't working. /quote</p><p>If that's your biggest worry and you live in the usa....you are my worst nightmare</p>

[Jackula]

<cite>Josgar wrote:</cite><blockquote><cite></cite>"please don't ruin the thank you thread"</blockquote>And in keeping with that sentiment, thanks for fraggin' up an entire Friday of gameplay!  Great job team.  /doughnut

[skerry]

<cite>CraigH wrote:</cite><blockquote><p>I wonder if they even took a lunch break over there.  I think it would be interesting if they at least had some kind of web cam so I could watch what they're doing, and then offer useless criticism.</p></blockquote><p>Highly doubt they took a lunch break once the crap hit the fan.  They are more than likely cursin and cussin and sweatin and staring at the clock.  The PM if he is a good guy is there with them, but like MOST PMs is probobly at home calling and bugging them every 15 minutes or so for updates and getting on their case leaving the community manager to deal with us poor slackers offering useless criticisms and hollow threats as if that is going to magically make it work.  The QA manager is probobly hemmin and hawin about noone ever listening to them constantly reminding the QA guys who got stuck behind that they have to make sure this works while the dev's are shaking their heads trying to fix it while one guy is reading the boards making cracks at us about if we were so smart why don't we come and fix it.</p><p>Any multi server multi user customer based app pretty much goes through the same thing at some point in their existance.   It is annoying, and exhilerating at the same time, and will become a humorous anecdote in the engineering/QA caves in a couple of months.</p>

[Wingrider01]

<cite>MCS-Apophis wrote:</cite><blockquote>What kind of an idiot does an update on a friday before a holiday?</blockquote><p>Idiots (yours words no mine) that care about the game and want to fix issues</p><p>K. posted in another thread</p><p>The <b>critter that set off this domino effect was a fix to a server crash we had been seeing intermittently</b>.  In general we don't announce those but we do see every zone crash that happens and we try to fix them during the hotfixes.</p>

[Aenielle]

<cite>Whyllo wrote:</cite><blockquote><p>/quote I'm happy that I live in a county where my biggest worry is that a game isn't working. /quote</p><p>If that's your biggest worry and you live in the usa....you are my worst nightmare</p></blockquote>how true :-/

[Windowlicker]

<cite>wodehouse wrote:</cite><blockquote><p>I still can't play. Why are you all so happy?</p></blockquote>Because some people insist on creating "OMG SO HAPPY" threads whenever something horribly wrong happens that angers 99.9% of the player-base.Who know's why the hell they do it, but you would be an absolute idiot to be happy about something like this.

[Xiziz]

sure got you fooled.

[CraigH]

<p>Being negative isn't going to fix the game!  I  say have a positive attitude and offer encouraging thoughts to the team at Sony...that will help them much more than spewing mean things.</p>

[Tenchisama]

<p>while I am gratefull they are still working on the problem I ponder the following concepts</p><p>1) why cant patches be staged - randomly pick ONE or a FEW servers to get the big patches first - then after a day or two of omg stable - patch the rest - whats the big deal here....</p><p>2) quality control.....it helps to convince the higher ups that you get better press for taking the time to properly test even if munchkins want it NOW - I rather have it a week late and 3 hotfixes short than today with 10x the downtime and 3x the frustration</p><p>3) NAS backup/clone....its incredible when all else fails its time to go back to the morning....</p><p>I am honestly thankfull for their work, I have my criticisms for their process, and honestly I dont think what I am stating is unrealistic...in fact....in implementation and maintenance it is VERY doable.... I just wish I understood why not...</p>

[Kirstie]

<cite>CraigH wrote:</cite><blockquote><p>I wonder if they even took a lunch break over there.  I think it would be interesting if they at least had some kind of web cam so I could watch what they're doing, and then offer useless criticism.</p></blockquote>No, there was no lunch break but someone did bring me some food at some point during the day which I was ever so thankful for.- K

[sENADIN]

<p>It isnt the first time that SOE release patch right before a holiday weekend and it messes things up. A thanksgiving weekend come to mind.....  What i dont get is why arent they doing this in the middle of the week or the begining?  Not only do they have to keep some staff later on a friday night but they may have to call some staff that had gone home already. Not only you have players who arent too happy, you get technician who arent, you get the bean counters who dont like having to pay overtime. Not a smart move from the management team at all.</p>

[Whyllo]

<p>LoL Kirstie.</p><p>Hope it was somethin' good, like a reubin sandwich <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />" width="15" height="15" /> </p>

[kpaq91]

Why did they disable chat? I don't understand the point.

[Leatherneck]

<cite>CraigH wrote:</cite><blockquote>Do you think the Sony staff makes fun of us all?  I sure would, if I worked there.  But then again, if I worked for Sony, I think I'd have called in sick on a Friday before a holiday weekend.</blockquote>I do.  I know I make fun of my users on a regular basis.  It might be inappropriate...it might be wrong....hell, it might even be cruel.  However, it keeps me sane.  :p

[Leatherneck]

<cite>Whyllo wrote:</cite><blockquote><p>LoL Kirstie.</p><p>Hope it was somethin' good, like a reubin sandwich <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src=" width="15" height="15" />" width="15" height="15"> </p></blockquote>Have you ever had a reuben made with turkey meat?  OMG, so good!

[Xiziz]

lol i will state though we are all A holes ..that poor chicks still at work and we complaining shes not working fast enough. Its like she has 1.5 million managers. Welcome to corprate hell. Reguardl;ess hurry the fudge up i want to raid!<img src="http://forums.station.sony.com/eq2/images/smilies/908627bbe5e9f6a080977db8c365caff.gif" border="0" alt="SMILEY" width="15" height="15" />

[CirceSiren]

Ummm.. I just took a quick look at the community news board. Yes, there is a new update for us..  It read like some of the servers didnt follow the save character requirements.  Now I dont know about you, but right after the last crash, it took me back to my character selection screen and low and behold half of my characters were missing..  So Dear Sony, are you telling me that VOX didnt follow the rules, that they didnt back up our character information? Because the way this post reads, its as if your fingers are crossed that we get out lost alts back...  I cannot even begin to think of the time, effort, plat, pvp battles, etc. which would be poof...  GONE...... if this isnt corrected..  If my blood pressure wasnt up prior to your last little tidbit of info....  IT IS NOW<img src="http://forums.station.sony.com/eq2/images/smilies/2e207fad049d4d292f60607f80f05768.gif" border="0" alt="SMILEY" width="15" height="15" />  OMG I can already picture the consequences of this..  VOX blames Sony.. Sony blames VOX...  like a rabid ping pong game gone amok..... And we the players, the backbone of this particular game's industry.... We are the paddles.. Whomp.. take that..   So let me cross my fingers, and hope this was just a sick attempt at humor....  because you see.. I happen to belong to one of those servers who DID NOT follow your requirements.... and crap now I cant remember which alts were not listed....     Now I am afraid to look....   So holding my thank you's until I get the thumbs up this was just a prank.. Yes, get us up..  but please get us up with what we started with..... That is when I will shout to the world ... Thank you Sony...   

[Hamervelder]

<cite>CraigH wrote:</cite><blockquote>Do you think the Sony staff makes fun of us all?  I sure would, if I worked there.  But then again, if I worked for Sony, I think I'd have called in sick on a Friday before a holiday weekend.</blockquote>I can't speak for Sony, but I can tell you that when I worked at GEICO (by the way, GEICO is the <i>worst</i> place you can work) everyone, from the management, on down, talked about policyholders as if they were mindless and stupid.  Totally not interested in helping their customers at all.  I can quote one of my supervisors as saying "We don't want to talk to customers.  Shut them up and get them off the phone."  Yay for corporate America!  hehe.

[Leatherneck]

<cite>CirceSiren wrote:</cite><blockquote>Ummm.. I just took a quick look at the community news board. Yes, there is a new update for us..  It read like some of the servers didnt follow the save character requirements.  Now I dont know about you, but right after the last crash, it took me back to my character selection screen and low and behold half of my characters were missing..  So Dear Sony, are you telling me that VOX didnt follow the rules, that they didnt back up our character information? Because the way this post reads, its as if your fingers are crossed that we get out lost alts back...  I cannot even begin to think of the time, effort, plat, pvp battles, etc. which would be poof...  GONE...... if this isnt corrected..  If my blood pressure wasnt up prior to your last little tidbit of info....  IT IS NOW<img src="http://forums.station.sony.com/eq2/images/smilies/2e207fad049d4d292f60607f80f05768.gif" border="0" alt="SMILEY" width="15" height="15" />  OMG I can already picture the consequences of this..  VOX blames Sony.. Sony blames VOX...  like a rabid ping pong game gone amok..... And we the players, the backbone of this particular game's industry.... We are the paddles.. Whomp.. take that..   So let me cross my fingers, and hope this was just a sick attempt at humor....  because you see.. I happen to belong to one of those servers who DID NOT follow your requirements.... and crap now I cant remember which alts were not listed....     Now I am afraid to look....   So holding my thank you's until I get the thumbs up this was just a prank.. Yes, get us up..  but please get us up with what we started with..... That is when I will shout to the world ... Thank you Sony...    </blockquote><p>That's a different thing.</p><p>In the beginning, there were only 4 character spots.  SOE has added to them over time.</p><p>However, when you have a situation like tonight, you will only see 4 characters, no matter how many you have on your account.  First time it happened to me, I went a little loopy myself.  When the servers were up, though, all was well and they were all there.</p>

[Onorem]

<cite>CraigH wrote:</cite><blockquote><p>Being negative isn't going to fix the game!  I  say have a positive attitude and offer encouraging thoughts to the team at Sony...that will help them much more than spewing mean things.</p></blockquote>Being positive won't fix it either. If they're worried about what we're saying here, they aren't focused on the problem at hand. That said, I'm sure they are all doing what they can to fix this as soon as possible. They aren't enjoying the work any more than we are enjoying the downtime.

[CirceSiren]

<cite>Atelos@Antonia Bayle wrote:</cite><blockquote><cite>CraigH wrote:</cite><blockquote>Do you think the Sony staff makes fun of us all?  I sure would, if I worked there.  But then again, if I worked for Sony, I think I'd have called in sick on a Friday before a holiday weekend.</blockquote>I can't speak for Sony, but I can tell you that when I worked at GEICO (by the way, GEICO is the <i>worst</i> place you can work) everyone, from the management, on down, talked about policyholders as if they were mindless and stupid.  Totally not interested in helping their customers at all.  I can quote one of my supervisors as saying "We don't want to talk to customers.  Shut them up and get them off the phone."  Yay for corporate America!  hehe.</blockquote>I would think the worst place in the world to work would be... The return counter at any Wal Mart across America..  At least at GEICO one could like push the lil ole disconnect button on the phone.. At Wally Mart,  they have the gazillionth customer returning some piece of junk for the twentieth time.... I would shoot myself!   <img src="http://forums.station.sony.com/eq2/images/smilies/c30b4198e0907b23b8246bdd52aa1c3c.gif" border="0" alt="SMILEY" width="15" height="15" />

[Leatherneck]

<cite>Onorem wrote:</cite><blockquote><cite>CraigH wrote:</cite><blockquote><p>Being negative isn't going to fix the game!  I  say have a positive attitude and offer encouraging thoughts to the team at Sony...that will help them much more than spewing mean things.</p></blockquote>Being positive won't fix it either. If they're worried about what we're saying here, they aren't focused on the problem at hand. That said, I'm sure they are all doing what they can to fix this as soon as possible. They aren't enjoying the work any more than we are enjoying the downtime.</blockquote><p>I'm not thrilled with the loss of playtime.  However, it did do something positive for me.  It helped me decide between going out tonight and staying in.</p><p>Is that a little too much "Glass-half-full"?</p>

[Whyllo]

<cite>Leatherneck wrote:</cite><blockquote><cite>Whyllo wrote:</cite><blockquote><p>LoL Kirstie.</p><p>Hope it was somethin' good, like a reubin sandwich <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src=" width="15" height="15" />" width="15" height="15"> </p></blockquote>Have you ever had a reuben made with turkey meat?  OMG, so good!</blockquote>No, never tried turkey. But how can you go wrong once you add saurkraut? <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

[DngrMou]

<cite>Atelos@Antonia Bayle wrote:</cite><blockquote><cite>Josgar wrote:</cite><blockquote><cite>Atelos@Antonia Bayle wrote:</cite><blockquote><cite>CraigH wrote:</cite><blockquote><p>Friday night, holiday weekend, and they're still at work to ensure I can stay home and play Everquest on a Friday night.</p><p>Bless you all!  I hope they're at least paying you overtime.</p></blockquote>If Sony hadn't collectively screwed the pooch, it wouldn't be necessary for them to work on a Friday night.  It was, after all, their hotfix that caused this mess.</blockquote>please dont ruin the thank you thread >.>Anyways what happened is half of the servers decided to not hold information anymore... that could be beyond their control.</blockquote>I'll thank them when they get their mess squared away.  In case you missed Gnobrin's post:<i><span class="postbody"><p>Informational update!</p><ul><li><u><b>The present issue was caused due to a recent hotfix </b></u>meant to assist in the issues of a very few players, hence the odd circumstances now.</li><li>The gremlins that caused this issue have nothing to do with Legends of Norrath.</li></ul><p>There's still no present ETA for the fix's completion.  The team's working feverishly on getting the troubles ironed out.  If I hear anything more, I'll update this post!</p></span></i><span class="postbody">I will, however, thank Gnobrin and Kirstie for at least keeping us informed as best they can.  That's a hell of a lot more than we used to get. </span><i><span class="postbody"></span></i></blockquote>You make lemons look sweet.  Drop the sour puss attitude, relax.  They'll fix it.  While you are afforded the luxury of chilling at home, while sipping at the beverage of your choice, cozy in your bunny slippers, they're working their butts off to get everything working again.  They'll do it, and for that they have my thanks.  I can live for a few hours without EQ.  /shrug

[Whyllo]

<cite>Leatherneck wrote:</cite><blockquote><cite>Onorem wrote:</cite><blockquote><cite>CraigH wrote:</cite><blockquote><p>Being negative isn't going to fix the game!  I  say have a positive attitude and offer encouraging thoughts to the team at Sony...that will help them much more than spewing mean things.</p></blockquote>Being positive won't fix it either. If they're worried about what we're saying here, they aren't focused on the problem at hand. That said, I'm sure they are all doing what they can to fix this as soon as possible. They aren't enjoying the work any more than we are enjoying the downtime.</blockquote><p>I'm not thrilled with the loss of playtime.  However, it did do something positive for me.  It helped me decide between going out tonight and staying in.</p><p>Is that a little too much "Glass-half-full"?</p></blockquote><p>Nah...yer glass is even.</p><p>Downtime caused me to clean my bathroom...now there's a glass full a somethin' </p>

[Leatherneck]

Whyllo, give it a shot.  I ordered a reuben from one of my favorite joints a few years ago.  The guy said "well, we ran outta meat...unless you wanna try a turkey reuben".  I gave it a shot and have never gone back.

[Whyllo]

I'm gonna try it Leatherneck. Thanks for the recommendation!

[Leatherneck]

<cite>Whyllo wrote:</cite><blockquote><cite>Leatherneck wrote:</cite><blockquote><cite>Onorem wrote:</cite><blockquote><cite>CraigH wrote:</cite><blockquote><p>Being negative isn't going to fix the game!  I  say have a positive attitude and offer encouraging thoughts to the team at Sony...that will help them much more than spewing mean things.</p></blockquote>Being positive won't fix it either. If they're worried about what we're saying here, they aren't focused on the problem at hand. That said, I'm sure they are all doing what they can to fix this as soon as possible. They aren't enjoying the work any more than we are enjoying the downtime.</blockquote><p>I'm not thrilled with the loss of playtime.  However, it did do something positive for me.  It helped me decide between going out tonight and staying in.</p><p>Is that a little too much "Glass-half-full"?</p></blockquote><p>Nah...yer glass is even.</p><p>Downtime caused me to clean my bathroom...now there's a glass full a somethin' </p></blockquote>I suspect my glass is going to be empty by the end of the evening....a few times if history is any guide.

[Laeal]

<cite>Josgar wrote:</cite><blockquote>How long would you put an exploit fix off for?</blockquote>Permanently ban the accounts (not just characters) taking direct advantage of the exploit and put off the patch for the fix for however long you want, until the fix is properly tested.  Especially at the beginning of a holiday weekend.

[Whyllo]

<cite>Leatherneck wrote:</cite><blockquote><cite>Whyllo wrote:</cite><blockquote><cite>Leatherneck wrote:</cite><blockquote><cite>Onorem wrote:</cite><blockquote><cite>CraigH wrote:</cite><blockquote><p>Being negative isn't going to fix the game!  I  say have a positive attitude and offer encouraging thoughts to the team at Sony...that will help them much more than spewing mean things.</p></blockquote>Being positive won't fix it either. If they're worried about what we're saying here, they aren't focused on the problem at hand. That said, I'm sure they are all doing what they can to fix this as soon as possible. They aren't enjoying the work any more than we are enjoying the downtime.</blockquote><p>I'm not thrilled with the loss of playtime.  However, it did do something positive for me.  It helped me decide between going out tonight and staying in.</p><p>Is that a little too much "Glass-half-full"?</p></blockquote><p>Nah...yer glass is even.</p><p>Downtime caused me to clean my bathroom...now there's a glass full a somethin' </p></blockquote>I suspect my glass is going to be empty by the end of the evening....a few times if history is any guide.</blockquote>Nice to meet someone from my planet <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

[Frigid2000]

<cite>Youris@Antonia Bayle wrote:</cite><blockquote><cite>Atelos@Antonia Bayle wrote:</cite><blockquote><cite>Josgar wrote:</cite><blockquote><cite>Atelos@Antonia Bayle wrote:</cite><blockquote><cite>CraigH wrote:</cite><blockquote><p>Friday night, holiday weekend, and they're still at work to ensure I can stay home and play Everquest on a Friday night.</p><p>Bless you all!  I hope they're at least paying you overtime.</p></blockquote>If Sony hadn't collectively screwed the pooch, it wouldn't be necessary for them to work on a Friday night.  It was, after all, their hotfix that caused this mess.</blockquote>please dont ruin the thank you thread >.>Anyways what happened is half of the servers decided to not hold information anymore... that could be beyond their control.</blockquote>I'll thank them when they get their mess squared away.  In case you missed Gnobrin's post:<i><span class="postbody"><p>Informational update!</p><ul><li><u><b>The present issue was caused due to a recent hotfix </b></u>meant to assist in the issues of a very few players, hence the odd circumstances now.</li><li>The gremlins that caused this issue have nothing to do with Legends of Norrath.</li></ul><p>There's still no present ETA for the fix's completion.  The team's working feverishly on getting the troubles ironed out.  If I hear anything more, I'll update this post!</p></span></i><span class="postbody">I will, however, thank Gnobrin and Kirstie for at least keeping us informed as best they can.  That's a hell of a lot more than we used to get. </span><i><span class="postbody"></span></i></blockquote>You make lemons look sweet.  Drop the sour puss attitude, relax.  They'll fix it.  While you are afforded the luxury of chilling at home, while sipping at the beverage of your choice, cozy in your bunny slippers, they're working their butts off to get everything working again.  They'll do it, and for that they have my thanks.  I can live for a few hours without EQ.  /shrug</blockquote>I couldn't agree more with what you said. You certainly have my respect for posting that. The last reply there, that is.

[Leatherneck]

<cite>Whyllo wrote:</cite><blockquote>Nice to meet someone from my planet <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />" width="15" height="15" /></blockquote>I claim this planet in the name of BEER!

[Barx]

<cite>Laeal wrote:</cite><blockquote><cite>Josgar wrote:</cite><blockquote>How long would you put an exploit fix off for?</blockquote>Permanently ban the accounts (not just characters) taking direct advantage of the exploit and put off the patch for the fix for however long you want, until the fix is properly tested.  Especially at the beginning of a holiday weekend. </blockquote>That doesn't work if the "exploit" is because the servers aren't saving data properly... meaning that people aren't doing it on purpose, instead it's some kind of hardware/software issue that does it whether you notice it or not.

[dawy]

Aye fair play to the devs and tech staff they are in for a long night

[Hamervelder]

<cite>Youris@Antonia Bayle wrote:</cite><blockquote><cite>Atelos@Antonia Bayle wrote:</cite><blockquote><cite>Josgar wrote:</cite><blockquote><cite>Atelos@Antonia Bayle wrote:</cite><blockquote><cite>CraigH wrote:</cite><blockquote><p>Friday night, holiday weekend, and they're still at work to ensure I can stay home and play Everquest on a Friday night.</p><p>Bless you all!  I hope they're at least paying you overtime.</p></blockquote>If Sony hadn't collectively screwed the pooch, it wouldn't be necessary for them to work on a Friday night.  It was, after all, their hotfix that caused this mess.</blockquote>please dont ruin the thank you thread >.>Anyways what happened is half of the servers decided to not hold information anymore... that could be beyond their control.</blockquote>I'll thank them when they get their mess squared away.  In case you missed Gnobrin's post:<i><span class="postbody"><p>Informational update!</p><ul><li><u><b>The present issue was caused due to a recent hotfix </b></u>meant to assist in the issues of a very few players, hence the odd circumstances now.</li><li>The gremlins that caused this issue have nothing to do with Legends of Norrath.</li></ul><p>There's still no present ETA for the fix's completion.  The team's working feverishly on getting the troubles ironed out.  If I hear anything more, I'll update this post!</p></span></i><span class="postbody">I will, however, thank Gnobrin and Kirstie for at least keeping us informed as best they can.  That's a hell of a lot more than we used to get. </span><i><span class="postbody"></span></i></blockquote>You make lemons look sweet.  Drop the sour puss attitude, relax.  They'll fix it.  While you are afforded the luxury of chilling at home, while sipping at the beverage of your choice, cozy in your bunny slippers, they're working their butts off to get everything working again.  They'll do it, and for that they have my thanks.  I can live for a few hours without EQ.  /shrug</blockquote>Whatever floats your boat.  If you'd like to overlook the quoted portion of my post and think that it's great for Sony to be there late to fix a problem they made, you go right ahead.  I, in the mean time, will be over here with the pragmatists, saying "Well, if you hadn't broken it in the first place, you wouldn't have to stay late."  I'm not being negative or sour, I'm simply stating a point.  They're working late to fix a problem they created.  Nothing noble about that, my friend.  But I can't wear my bunny slippers.  My cate ate them. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY<img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />" />  Otherwise, I'd be a happy chap like you, heheh.  <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY<img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />" />Edit:  Yes, the bit about bunny slippers is meant to be humorous. 

[Leatherneck]

<cite>Lord_Ebon wrote:</cite><blockquote><cite>Laeal wrote:</cite><blockquote><cite>Josgar wrote:</cite><blockquote>How long would you put an exploit fix off for?</blockquote>Permanently ban the accounts (not just characters) taking direct advantage of the exploit and put off the patch for the fix for however long you want, until the fix is properly tested.  Especially at the beginning of a holiday weekend. </blockquote>That doesn't work if the "exploit" is because the servers aren't saving data properly... meaning that people aren't doing it on purpose, instead it's some kind of hardware/software issue that does it whether you notice it or not.</blockquote>If Josgar is referring directly to the "bugs" reported today, you can't effectively play the game without "exploiting" in that case.  One person (that I read of) got AA just for logging in.

[Kane]

<cite>Youris@Antonia Bayle wrote:</cite><blockquote><cite>Atelos@Antonia Bayle wrote:</cite><blockquote><cite>Josgar wrote:</cite><blockquote><cite>Atelos@Antonia Bayle wrote:</cite><blockquote><cite>CraigH wrote:</cite><blockquote><p>Friday night, holiday weekend, and they're still at work to ensure I can stay home and play Everquest on a Friday night.</p><p>Bless you all!  I hope they're at least paying you overtime.</p></blockquote>If Sony hadn't collectively screwed the pooch, it wouldn't be necessary for them to work on a Friday night.  It was, after all, their hotfix that caused this mess.</blockquote>please dont ruin the thank you thread >.>Anyways what happened is half of the servers decided to not hold information anymore... that could be beyond their control.</blockquote>I'll thank them when they get their mess squared away.  In case you missed Gnobrin's post:<i><span class="postbody"><p>Informational update!</p><ul><li><u><b>The present issue was caused due to a recent hotfix </b></u>meant to assist in the issues of a very few players, hence the odd circumstances now.</li><li>The gremlins that caused this issue have nothing to do with Legends of Norrath.</li></ul><p>There's still no present ETA for the fix's completion.  The team's working feverishly on getting the troubles ironed out.  If I hear anything more, I'll update this post!</p></span></i><span class="postbody">I will, however, thank Gnobrin and Kirstie for at least keeping us informed as best they can.  That's a hell of a lot more than we used to get. </span><i><span class="postbody"></span></i></blockquote><span style="color: #33cc00;">You make lemons look sweet.  Drop the sour puss attitude, relax.  They'll fix it.  While you are afforded the luxury of chilling at home, while sipping at the beverage of your choice, cozy in your bunny slippers, they're working their butts off to get everything working again.  They'll do it, and for that they have my thanks.  I can live for a few hours without EQ.  /shrug</span></blockquote>QFE

[Leatherneck]

<cite>Atelos@Antonia Bayle wrote:</cite><blockquote>Whatever floats your boat.  If you'd like to overlook the quoted portion of my post and think that it's great for Sony to be there late to fix a problem they made, you go right ahead.  I, in the mean time, will be over here with the pragmatists, saying "Well, if you hadn't broken it in the first place, you wouldn't have to stay late."  But I can't wear my bunny slippers.  My cate ate them. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY<img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />" width="15" height="15" />  Otherwise, I'd be a happy chap like you, heheh.  <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY<img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />" width="15" height="15" /></blockquote>I can't say I'm thanking them for staying.  I will say I think it's awfully responsible and I can commiserate.  I've been there.  I've made mistakes in coding and had to stay very late before.

[Hamervelder]

You know what.... you're right.<span style="font-size: medium;">YAY FOR SONY!  THANK YOU SO MUCH FOR STAYING LATE TO FIX THE GAME!  THREE CHEERS!<span style="font-size: x-small;">There.  Happy?  </span></span>

[sconi33]

Nek has been down for at least 9 freaking Hours!  [Removed for Content]! <img src="/eq2/images/smilies/2e207fad049d4d292f60607f80f05768.gif" border="0" alt="SMILEY" width="15" height="15" />    come on and fix this already <img src="/eq2/images/smilies/e78feac27fa924c4d0ad6cf5819f3554.gif" border="0" alt="SMILEY" width="15" height="15" />  BS BS BS BS BS BS BS BS BS BS freaking Friday and you blow the freaking server up!!!  someone needs to be fired !!! <img src="/eq2/images/smilies/385970365b8ed7503b4294502a458efa.gif" border="0" alt="SMILEY" width="15" height="15" />

[Xas]

<cite>Kirstie wrote:</cite><blockquote><cite>CraigH wrote:</cite><blockquote><p>I wonder if they even took a lunch break over there.  I think it would be interesting if they at least had some kind of web cam so I could watch what they're doing, and then offer useless criticism.</p></blockquote>No, there was no lunch break but someone did bring me some food at some point during the day which I was ever so thankful for.- K</blockquote>I say no more food until results are produced!The above was a joke by the way.

[Hamervelder]

<cite>Leatherneck wrote:</cite><blockquote><cite>Atelos@Antonia Bayle wrote:</cite><blockquote>Whatever floats your boat.  If you'd like to overlook the quoted portion of my post and think that it's great for Sony to be there late to fix a problem they made, you go right ahead.  I, in the mean time, will be over here with the pragmatists, saying "Well, if you hadn't broken it in the first place, you wouldn't have to stay late."  But I can't wear my bunny slippers.  My cate ate them. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY<img mce_tsrc=" />" width="15" height="15" />  Otherwise, I'd be a happy chap like you, heheh.  <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY<img mce_tsrc=" />" width="15" height="15" /></blockquote>I can't say I'm thanking them for staying.  I will say I think it's awfully responsible and I can commiserate.  I've been there.  I've made mistakes in coding and had to stay very late before.</blockquote>Oh, I've done it too mate.  Trust me.  A couple of years ago, I was working on a module for training software used by the US Army's Special Warfare Center, and wound up coding the module using the latest build of the software.  Problem was, the Army didn't have the latest build.  They were two or three patches behind.  So I had two choices:  Patch <i>all </i>of the PC's on their network, or go back and re-do my work.  I ended up staying up all night one night to roll back some things and make the module compatible.  Did I deserve any accolades for going the extra mile?  No.  My own error caused the situation.  I made the mistake, it was my job to fix it.  Same thing here.  Sony collectively caused the problem, it's their job to fix it.  There's no sourness or malice in that statement.  It's simply a fact.  I'm sorry that some folks seem to confuse that with sourness.  It's because I have no bunny slippers. 

[Leatherneck]

<cite>Atelos@Antonia Bayle wrote:</cite><blockquote><cite>Leatherneck wrote:</cite><blockquote><cite>Atelos@Antonia Bayle wrote:</cite><blockquote>Whatever floats your boat.  If you'd like to overlook the quoted portion of my post and think that it's great for Sony to be there late to fix a problem they made, you go right ahead.  I, in the mean time, will be over here with the pragmatists, saying "Well, if you hadn't broken it in the first place, you wouldn't have to stay late."  But I can't wear my bunny slippers.  My cate ate them. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY<img mce_tsrc=" width="15" height="15" />" width="15" height="15" />  Otherwise, I'd be a happy chap like you, heheh.  <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY<img mce_tsrc=" width="15" height="15" />" width="15" height="15" /></blockquote>I can't say I'm thanking them for staying.  I will say I think it's awfully responsible and I can commiserate.  I've been there.  I've made mistakes in coding and had to stay very late before.</blockquote>Oh, I've done it too mate.  Trust me.  A couple of years ago, I was working on a module for training software used by the US Army's Special Warfare Center, and wound up coding the module using the latest build of the software.  Problem was, the Army didn't have the latest build.  They were two or three patches behind.  So I had two choices:  Patch <i>all </i>of the PC's on their network, or go back and re-do my work.  I ended up staying up all night one night to roll back some things and make the module compatible.  Did I deserve any accolades for going the extra mile?  No.  My own error caused the situation.  I made the mistake, it was my job to fix it.  Same thing here.  Sony collectively caused the problem, it's their job to fix it.  There's no sourness or malice in that statement.  It's simply a fact.  I'm sorry that some folks seem to confuse that with sourness.  It's because I have no bunny slippers.  </blockquote><p>I've spent most of an entire weekend that way before.  Code inserted some data...incorrectly.  Those changes caused triggers to flip that caused other changes.....and the dominos kept on falling.</p><p>Worst part was, it was a Friday afternoon.  I was getting ready to leave for the night and someone said "Hey, you might want to look at this before you go".</p><p>Saturday night I came home for a shower and clothes.  My then-GF saw the look on my face....wordlessly packed me some food and bawls and said "see you tomorrow".</p>

[DngrMou]

<cite>Atelos@Antonia Bayle wrote:</cite><blockquote><cite>Y</cite>Whatever floats your boat.  If you'd like to overlook the quoted portion of my post and think that it's great for Sony to be there late to fix a problem they made, you go right ahead.  I, in the mean time, will be over here with the pragmatists, saying "Well, if you hadn't broken it in the first place, you wouldn't have to stay late."  I'm not being negative or sour, I'm simply stating a point.  They're working late to fix a problem they created.  Nothing noble about that, my friend.  But I can't wear my bunny slippers.  My cate ate them. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY<img mce_tsrc=" />" />  Otherwise, I'd be a happy chap like you, heheh.  <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY<img mce_tsrc=" />" />Edit:  Yes, the bit about bunny slippers is meant to be humorous.  </blockquote>Yes, and everyone that's working late now, to ensure we all have a nice long weekend playing this game, were personally responsible in screwing it all up?  These people are there now, when they should be home enjoying the same long weekend you are.  Crap happens...regardless how many obstacles you put in it's path.  Get used to it, chill....the game will be up again.Thank you SOE, for putting in the long hours on this.  I appreciate it.  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

[sconi33]

heads must roll , FIRE em all and start over!! <img src="/eq2/images/smilies/1069449046bcd664c21db15b1dfedaee.gif" border="0" alt="SMILEY" width="15" height="15" />

[sconi33]

" <span class="postbody">Get used to it, chill....the game will be up again. " If i put my company down for this long they would have fired me many hours ago !! </span>

[Hamervelder]

<cite>Leatherneck wrote:</cite><blockquote><cite>Atelos@Antonia Bayle wrote:</cite><blockquote><cite>Leatherneck wrote:</cite><blockquote><cite>Atelos@Antonia Bayle wrote:</cite><blockquote>Whatever floats your boat.  If you'd like to overlook the quoted portion of my post and think that it's great for Sony to be there late to fix a problem they made, you go right ahead.  I, in the mean time, will be over here with the pragmatists, saying "Well, if you hadn't broken it in the first place, you wouldn't have to stay late."  But I can't wear my bunny slippers.  My cate ate them. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY<img mce_tsrc=" width="15" height="15" />" width="15" height="15" />  Otherwise, I'd be a happy chap like you, heheh.  <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY<img mce_tsrc=" width="15" height="15" />" width="15" height="15" /></blockquote>I can't say I'm thanking them for staying.  I will say I think it's awfully responsible and I can commiserate.  I've been there.  I've made mistakes in coding and had to stay very late before.</blockquote>Oh, I've done it too mate.  Trust me.  A couple of years ago, I was working on a module for training software used by the US Army's Special Warfare Center, and wound up coding the module using the latest build of the software.  Problem was, the Army didn't have the latest build.  They were two or three patches behind.  So I had two choices:  Patch <i>all </i>of the PC's on their network, or go back and re-do my work.  I ended up staying up all night one night to roll back some things and make the module compatible.  Did I deserve any accolades for going the extra mile?  No.  My own error caused the situation.  I made the mistake, it was my job to fix it.  Same thing here.  Sony collectively caused the problem, it's their job to fix it.  There's no sourness or malice in that statement.  It's simply a fact.  I'm sorry that some folks seem to confuse that with sourness.  It's because I have no bunny slippers.  </blockquote><p>I've spent most of an entire weekend that way before.  Code inserted some data...incorrectly.  Those changes caused triggers to flip that caused other changes.....and the dominos kept on falling.</p><p>Worst part was, it was a Friday afternoon.  I was getting ready to leave for the night and someone said "Hey, you might want to look at this before you go".</p><p>Saturday night I came home for a shower and clothes.  My then-GF saw the look on my face....wordlessly packed me some food and bawls and said "see you tomorrow".</p></blockquote>Hehe.  I can relate.  I happened to be at Ft. Bragg though, while my wife was still in Florida.  I was staying with a Special Forces buddy and living off of Thai food for most of the week.  At least I didn't have to explain the situation to the Misses like you did.  I feel for you, hehehe.  As an aside, I do give Gnobrin credit.  He and the other community reps do a much, much better job at giving us information than what we used to get.  Now, if only Sony could keep the hampsters in the wheels and running.

[Leatherneck]

<cite>Atelos@Antonia Bayle wrote:</cite><blockquote><cite>Leatherneck wrote:</cite><blockquote><cite>Atelos@Antonia Bayle wrote:</cite><blockquote><cite>Leatherneck wrote:</cite><blockquote><cite>Atelos@Antonia Bayle wrote:</cite><blockquote>Whatever floats your boat.  If you'd like to overlook the quoted portion of my post and think that it's great for Sony to be there late to fix a problem they made, you go right ahead.  I, in the mean time, will be over here with the pragmatists, saying "Well, if you hadn't broken it in the first place, you wouldn't have to stay late."  But I can't wear my bunny slippers.  My cate ate them. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY<img mce_tsrc=" width="15" height="15" />" width="15" height="15" />  Otherwise, I'd be a happy chap like you, heheh.  <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY<img mce_tsrc=" width="15" height="15" />" width="15" height="15" /></blockquote>I can't say I'm thanking them for staying.  I will say I think it's awfully responsible and I can commiserate.  I've been there.  I've made mistakes in coding and had to stay very late before.</blockquote>Oh, I've done it too mate.  Trust me.  A couple of years ago, I was working on a module for training software used by the US Army's Special Warfare Center, and wound up coding the module using the latest build of the software.  Problem was, the Army didn't have the latest build.  They were two or three patches behind.  So I had two choices:  Patch <i>all </i>of the PC's on their network, or go back and re-do my work.  I ended up staying up all night one night to roll back some things and make the module compatible.  Did I deserve any accolades for going the extra mile?  No.  My own error caused the situation.  I made the mistake, it was my job to fix it.  Same thing here.  Sony collectively caused the problem, it's their job to fix it.  There's no sourness or malice in that statement.  It's simply a fact.  I'm sorry that some folks seem to confuse that with sourness.  It's because I have no bunny slippers.  </blockquote><p>I've spent most of an entire weekend that way before.  Code inserted some data...incorrectly.  Those changes caused triggers to flip that caused other changes.....and the dominos kept on falling.</p><p>Worst part was, it was a Friday afternoon.  I was getting ready to leave for the night and someone said "Hey, you might want to look at this before you go".</p><p>Saturday night I came home for a shower and clothes.  My then-GF saw the look on my face....wordlessly packed me some food and bawls and said "see you tomorrow".</p></blockquote>Hehe.  I can relate.  I happened to be at Ft. Bragg though, while my wife was still in Florida.  I was staying with a Special Forces buddy and living off of Thai food for most of the week.  At least I didn't have to explain the situation to the Misses like you did.  I feel for you, hehehe.  As an aside, I do give Gnobrin credit.  He and the other community reps do a much, much better job at giving us information than what we used to get.  Now, if only Sony could keep the hampsters in the wheels and running.</blockquote>I hear the hampsters are in collectively bargaining for holiday weekends off.

[Hamervelder]

Oh hell no.  A hampster's lot in life is to run the wheel. 

[Leatherneck]

<cite>Atelos@Antonia Bayle wrote:</cite><blockquote>Oh hell no.  A hampster's lot in life is to run the wheel.  </blockquote>ph34r da un10n!

[sconi33]

ok i am on now but my warden can not cast a favor of the phoenix , it says INV. FULL  !!!  [Removed for Content]...    COMON!!!!!

[Guy De Alsace]

<p>While on the one hand someone messed up big style, its comforting to see the staff really working their rears off to get the game back up again. Tonight I have:</p><ul><li>Practiced my guitar (cut my finger too <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> )</li><li>Finally washed up.</li><li>Watched many episodes of QI on You Tube.</li><li>Played UT2004 for a bit</li><li>Got round to sorting my emails.</li></ul><p>So I thank Sony for that!</p><p>For some reason I am still up at 3.50 am GMT. Now i must off to bed. Its been an interesting Friday, hope you guys can get home and enjoy your Labour Day Holiday soon. Chin up and all that.</p>

[Kirstie]

what server are you on sconi33?

[steelblueangel]

I don't feel sorry for them at all. They made a mess which is not unusal and now they should fix it. Truth be known they are probably eating donuts and watching episodes of friends because they don't have a clue how to fix what they broke.

[steelblueangel]

I don't feel sorry for them at all. They made a mess which is not unusal and now they should fix it. Truth be known they are probably eating donuts and watching episodes of friends because they don't have a clue how to fix what they broke.

[Vodr]

<cite>steelblueangel wrote:</cite><blockquote>I don't feel sorry for them at all. They made a mess which is not unusal and now they should fix it. Truth be known they are probably eating donuts and watching episodes of friends because they don't have a clue how to fix what they broke. </blockquote><p>See that's just rude, that is the truest sign of someone who is ignorant to the technical world.  When major stuff hits the fan it generally hits hard, and it's not a matter of knowing how to fix it as most issues that hit the fan that hard are not something you can prepare for or have canned answers on how to fix.</p><p>I have been in IT for 9 years and many a night was spent tracking down and fixing the oddest bugs that even microsoft couldn't track down. Were all a little edgy to get back to our evercrack but cut the Devs a break, these are the days where you work through lunch/dinner and if your lucky someone brings you something to eat while you crack at it.</p><p>Devs thanks for your hard work in getting this resolved, but you should call the higher ups and get a bonus xp weekend approved and turned on.</p>

[Phazation]

Thanks for breaking eq then taking forever to fix it. Yay.

[Hamervelder]

<cite>Guy De Alsace wrote:</cite><blockquote><p>While on the one hand someone messed up big style, its comforting to see the staff really working their rears off to get the game back up again. Tonight I have:</p><ul><li>Practiced my guitar (cut my finger too <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY<img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />" /> )</li><li>Finally washed up.</li><li>Watched many episodes of QI on You Tube.</li><li>Played UT2004 for a bit</li><li>Got round to sorting my emails.</li></ul><p>So I thank Sony for that!</p><p>For some reason I am still up at 3.50 am GMT. Now i must off to bed. Its been an interesting Friday, hope you guys can get home and enjoy your Labour Day Holiday soon. Chin up and all that.</p></blockquote>Ouch.... maybe some fretboard oil on your strings?Good for you for taking a bath.  I had my weekly bath today too.  (that's sarcasm, folks)I don't know what QI is.  /cringesHow is UT2004?I sorted mine too.  All went right to the trash!  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

[steelblueangel]

then go to work for them Vodroc and fix it now!  Because it looks like they could use your expert skills lol

[Vodr]

Patience is the key, and eq2 has had a ton less downtime than eq1 ever had.  I'm hoping to get in like everyone else (Oasis server) and it looks to be one of the last coming online.  BTW these things where something major goes down,  it's murphy's law that it happens to screw you over on a 3 day weekend so IT winds up working late into the evening.

[Tenchisama]

<p>I think the real issue Vodroc is</p><p> once in awhile - sure things happen and it rolls downhill</p><p>but take a good long look at the patch history in this game - what are the odds?  make a joke in the morning about - downtime estimate? hahaha nobody knows because its never right - see how many people agree...</p><p> I honestly do appreciate honest hard work - that part kudos to...</p><p>but reality is - the system is obviously flawed - has been for years - is the game great - sure we keep playing - but in PAST EXPERIENCE has the average been more toward failure as far as quality, planning, and progress?  opinions vary but I would really recommend taking a good long look....</p><p>Everyone has an opinion - thats fine - you cant make everyone happy - thats fine too - but honestly the average quality of upgrades, patches, and implementation is...in my opinion.... fairly poor....</p><p>we have test servers that are in my opinion not used well enough</p><p>we have implementation en masse that is just a recipe for disaster - if you worked in IT you would know better than to apply a patch globally at the end of the day....you TEST it thoroughly before implementation and then phase it in to see if things happen in ways you cannot predict...bottom line is that while I am sure there is a lot of work put in, it feels like the push for deadlines is beating the thoroughness of testing, QA, implementation and being prepared.</p><p> cost must be balanced, deadlines met, but the path they have chosen shrinks us more and more every year.</p>

[Vodr]

<p>If you follow the dev notes on the issue, this was a small patch that's purpose was to help a small percentage of users from crashing, they put it through the QA and test servers and no issues were found until it hit live and the fan heh.</p><p>EQ2 would need a HUGE QA dept to do their own testing so they rely on users who play in an enviroment that really can be riddled with bugs and can be rolled back at any time.  Our kudo's should go to the test users as they do find quite a bit of the issues before they hit live but with any system 500 people beating on it vs 40k people your going to beat every angle when it goes live.</p><p>The patch was applied early this morning and the data corruption took a few hours to kick in before it started reaking havok on everyone.  They did the right thing and took down the servers to investigate.  I agree a friday on a 3 day weekend is a bad time to patch but for those players who were crashing from this bug and looking at a 3 day weekend of not being able to play I commend them on trying to push it out for them.</p><p>Server patching is always a guestimate at best anyways as variables like disk fragmentation,  network load,  and other factors can up the downtime.  If they decided to say it would be 2 hours for a estimated 1 hour downtime and were up after 1 hour you would have everyone complain about that as well.</p><p>The one thing I have learned in my time in IT is no matter what you can't make everyone happy,  and you don't let people get to you that aren't.</p>

[DerykRenaln]

Thank you SOE for putting in the LATE hours to get the game up and running and the servers just spiffy. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />Also a special thanks to Gnobrin for keeping the community updated with your posts in the Announcements forum. I see you've been at this nearly 11 hours now! I know that the folks on the Dev Team and those in the server rooms etc have been working harder as they're doing the actual fixes and stuff...but hey...it's nice to acknowledge someone doing their part too!Please pass along our thanks and gratitude to the Dev Team and Server Staff please!!!

[Cincyspider]

<cite>skerry wrote:</cite><blockquote><p>Long enough to let the dev's build the fix, test the fix, put the fix up on ONE live server, let it bake about half hour, then roll them out one at a time to the other servers if everything seemed okay. Because while that is a bit of a pain for the devs and techs, it is the least impact on you the customer in the long run.   </p></blockquote>

[Cincyspider]

<cite>DerykRenaln wrote:</cite><blockquote>Thank you SOE for putting in the LATE hours to get the game up and running and the servers just spiffy. <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />" width="15" height="15" />Also a special thanks to Gnobrin for keeping the community updated with your posts in the Announcements forum. I see you've been at this nearly 11 hours now! I know that the folks on the Dev Team and those in the server rooms etc have been working harder as they're doing the actual fixes and stuff...but hey...it's nice to acknowledge someone doing their part too!Please pass along our thanks and gratitude to the Dev Team and Server Staff please!!!</blockquote>Yea...thanks alot for taking away yet another day we paid for.    Now go right out and hire some techs who know [Removed for Content] they're doing.

[Tenchisama]

<p>point being though Vodroc,</p><p> it is not the first time this has happened</p><p>not the second time</p><p>not the third time</p><p>Why is it so important to patch the servers en masse....why cant patches be staged...why cant a few servers be done then slowly others get caught up?  what is so wrong with that scenario?</p><p> I state clearly that I agree - one cannot predict the effect on a LIVE server...which is why I ask why are LIVE servers patched en masse....why are they not mirrored....how hard is it?  I dont know - but I would like to understand why...</p><p>it is not a perfect world, and it is a wonderful game, and a lot of people ARE working hard - I agree....</p><p>but HISTORY has shown that the legion of problems are NOT new....that the failure in my eyes is the failure to make changes based on the lessons learned in the history of this and other ventures.</p><p>dont get me wrong - I honestly do THANK those who work hard.</p><p>I question the method.</p>

[Knowitall]

I myself am one for kudo's to them for stickin it out to fix this issue. Games have patches to fix bugs....its part of any game. An unforseen bug cropped up in a game with millions of possible combinations...they cant catch everything as they are only human(i think <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />) so give em a break...in fact give em an applause for bringin us such an awesome game.

[Vodr]

<p>Patching all the servers at once gives everyone the same game experience,  if you staged them say 1 a day the forums would be overloaded with OMG I CAN'T BELIEVE THEY GETS THE GOODS AND WE GET THE SHAFT, or something similar to that.  I know a lot of other proposals are to patch late at night but when that occurs the main dev's are usually sleeping and if it hits the fan takes them a while to come in.</p><p>There are some writeups about a indy MMO called Minions of Mirth that was written on the Torque engine by a indie company called Prarie Games.  The blogs about it on the Garage Games website are really cool at taking a in depth look at a MMO server structure and really how a lot of this is all done.  If you have the time I recommend the reading up on it as these systems are highly intregrated and a massive infrastructure to handle all of us users.</p>

[sconi33]

<div > <span class="genmed"><b><span style="color: #ff0000;">"Kirstie</span></b></span>"</div>    "<span class="postbody">what server are you on sconi33?"Nek.  I found the problem.... i had something in my overflow inventory. which would not let me cast my spell. my bags were not full so i am not sure how this happened......  toon on Nek was Buria.   <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> thanks !!</span>

[ScouseU]

yeah god bless the staff for doing a job they are paid for woot thanks alot

[Xdatinelia]

<p>Thank you so much for keeping us up to date.. I notice you started posting 3 pages back on the dev tracker at 10 till 5pm pdt.  Kirstie, at almost 7 hours, I think only Gnobrin has been informing us longer today of the happenings than you.  Gnobrin at over 11 hours from your 1st something is wrong somewhere post to the time they kicked you out, you kpet us in the loop as much as possible.  We at least me., seriously apperciate all your hard work this evening.  It can not be 100% omg uber fun to be doing your job tonight.  Just wanted you to know some of us apperciate it )</p>

[Jalu]

<cite>ScouseUK! wrote:</cite><blockquote>yeah god bless the staff for doing a job they are paid for woot thanks alot </blockquote>God Bless them, its there fricken job. lol....I pay i want them to fix the servers ASAP...or they need to hire someone that can.

[Tid]

<cite>Knowitall wrote:</cite><blockquote>I myself am one for kudo's to them for stickin it out to fix this issue. Games have patches to fix bugs....its part of any game. An unforseen bug cropped up in a game with millions of possible combinations...they cant catch everything as they are only human(i think <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY<img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />" />) so give em a break...in fact give em an applause for bringin us such an awesome game.</blockquote>We don't need your brown nosing antics here fella, many many people are [Removed for Content] and this being the only day I have off work in nearly two weeks and fricken servers is down, FFS Sony sort it out or are you just trying to push ppl to play that dead horse called Vanguard!I'm not a happy camper!

[Frijoles]

<cite>Isouli@Mistmoore wrote:</cite><blockquote><cite>ScouseUK! wrote:</cite>God Bless them, its there fricken job. (...)</blockquote><p>Yes it is - and to you and me and all the rest of us, it's a game we enjoy playing. I take my gameplay very seriously (maybe too seriously, sometimes) - but how much <i>more</i> seriously do you think the folks at SoE take what they do? <i>For a living?</i></p><p>EQII is arguably the best and most popular MMO in existance, and that's no accident.</p><p>Success in this (or any) business takes a boatload of hard work, dedication, and planning. Occasionally things go awry. I don't know of an industry or vocation that's 100% error free, 100% of the time.</p><p>(And, as has been noted - in one of the <i>waah</i> threads, if not here - the last time anything like this happened quite some time ago.)</p><p>I think we all know "it's their frickin' job" - but I don't see the harm in expressing appreciation for their doing it.</p>

[SilkenMaid]

Well personally I feel sorry for the Dev's, because by now they would be harassed, frustrated tired as hell and getting no thanks for the time they are putting in. A Few dollars extra time (If they get it) just doesn't cut it for something that was probably not their doing to begin with, BUT wholly their responsibility to fix. Blame their management but not the staff, for lack of foresight and imagination. I have seen this to many times in far to many companies. Managers take all the credit when something goes well but lay the blame down heavy on anyone but themselves when it goes screwy!!However, it's just a game and there are a lot worse things in this world to complain about rather then a few hours of down game time. Spend some time with some loved ones, for instance, in many cases, the only reason I suspect they know many of you exist is the sound of the EQ 2 game music coming from behind a closed door. <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY<img mce_tsrc=" />Just now no music...they must be worried ...<img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY<img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />" />Toodles..<img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />" />

[Deci]

<blockquote><cite>Drash wrote:</cite><p>EQII is arguably the best and most popular MMO in existance, and that's no accident.</p></blockquote>hmm "best" possibly, but "[aruguably] most popular"? I think the 5-6 million WoW players might want to argue that one.

[Jalu]

<cite>SilkenMaid wrote:</cite><blockquote>Well personally I feel sorry for the Dev's, because by now they would be harassed, frustrated tired as hell and getting no thanks for the time they are putting in. A Few dollars extra time (If they get it) just doesn't cut it for something that was probably not their doing to begin with, BUT wholly their responsibility to fix. Blame their management but not the staff, for lack of foresight and imagination. I have seen this to many times in far to many companies. Managers take all the credit when something goes well but lay the blame down heavy on anyone but themselves when it goes screwy!!However, it's just a game and there are a lot worse things in this world to complain about rather then a few hours of down game time. Spend some time with some loved ones, for instance, in many cases, the only reason I suspect they know many of you exist is the sound of the EQ 2 game music coming from behind a closed door. <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY<img mce_tsrc=" width="15" height="15" />Just now no music...they must be worried ...<img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY<img src=" width="15" height="15" />">Toodles..<img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src=" width="15" height="15" />"></blockquote>LOL, they were  probably at home sleeping and are just now getting back to the servers. 

[two0fus]

<p>Thank you SOE for the downtime, it has forced me to do some wierd things like:</p><p>1- Clean out 3 closets i havent opened since i moved in this house</p><p>2- washed a bunch of laundry, that didnt need washing</p><p>3- scrap the grout on my kitchen floors because they looked the slightest bit off</p><p>4- sit at a PC reading a slew of post ( rants) when i NEVER read them</p><p>5- think to myself why am i still playing a game a have an acct full of 70's on</p><p>other than that, im good.....but please HURRY! <img src="http://forums.station.sony.com/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" width="15" height="15" /></p>

[Frijoles]

<cite>two0fus wrote:</cite><blockquote><p>Thank you SOE for the downtime, it has forced me to do some wierd things like:</p><p>1- Clean out 3 closets i havent opened since i moved in this house</p><p>2- washed a bunch of laundry, that didnt need washing</p><p>3- scrap the grout on my kitchen floors because they looked the slightest bit off</p><p>(...)</p></blockquote>LOL - you're <i>way</i> ahead of me - I stopped after my kitchen was done. (I have to <i>pace</i> myself when it comes to being productive around the house. <img src="http://forums.station.sony.com/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" width="15" height="15" />&nbsp<img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />

[Shotneedle]

Way ahead of me too...I think all I've done is went out to get some chinese food...which made the house even more dirty...

[Signal9]

<cite>CraigH wrote:</cite><blockquote><p>Friday night, holiday weekend, and they're still at work to ensure I can stay home and play Everquest on a Friday night.</p><p>Bless you all!  I hope they're at least paying you overtime.</p></blockquote>Aye, and AYE!As a UNIX administrator that supports in part a network of 5500+ workstations and servers worldwide (one of the former big-3 auto companies), I want to extend my appreciation for the amount of work, sweat, and vulgar language applied to the servers last night to get this fixed.  Thankfully I'm not in an "on-call" position, but I've been there, and it's no fun at all when things that should work fine actually crash the whole system.While I don't agree that yesterday was a prudent time to patch anything on the servers outside an emergency exploit fix, I do appreciate the amount of work you folks put in last night.  I'll admit I added to the 108 page thread last night, though <img src="/eq2/images/smilies/385970365b8ed7503b4294502a458efa.gif" border="0" alt="SMILEY" width="15" height="15" />

[Pogball]

Which god shall we bless SoE with?I think I'll ask Cazic-Thule to have a word...

[Wingrider01]

<cite>sconi33 wrote:</cite><blockquote>" <span class="postbody">Get used to it, chill....the game will be up again. " If i put my company down for this long they would have fired me many hours ago !! </span></blockquote>/rofl - poor company you work for, they must have want ads out all the time

[Wingrider01]

<cite>Isouli@Mistmoore wrote:</cite><blockquote><cite>SilkenMaid wrote:</cite><blockquote>Well personally I feel sorry for the Dev's, because by now they would be harassed, frustrated tired as hell and getting no thanks for the time they are putting in. A Few dollars extra time (If they get it) just doesn't cut it for something that was probably not their doing to begin with, BUT wholly their responsibility to fix. Blame their management but not the staff, for lack of foresight and imagination. I have seen this to many times in far to many companies. Managers take all the credit when something goes well but lay the blame down heavy on anyone but themselves when it goes screwy!!However, it's just a game and there are a lot worse things in this world to complain about rather then a few hours of down game time. Spend some time with some loved ones, for instance, in many cases, the only reason I suspect they know many of you exist is the sound of the EQ 2 game music coming from behind a closed door. <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY<img mce_tsrc=" width="15" height="15" />Just now no music...they must be worried ...<img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY<img src=" width="15" height="15" />">Toodles..<img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY<img src=" width="15" height="15" />"></blockquote>LOL, they were  probably at home sleeping and are just now getting back to the servers.  </blockquote>Given the time stamps on the posts by K and G, I kind of doubt that unless they set their alarm to wake them up every so often to post on the forum

[ScouseU]

i dont feel sry for them i feel sry for the the people waiting close to 24hrs to play what the pay for lets face facts here this is SOE [Removed for Content] up and this is there job that they get paid for,i hope who ever did this gets left out to dry you get paid to keep these servers up and yet your a bunch of liers and get paid to do it yes iam [Removed for Content] off can u blame me

[Krystara]

<p>Yep. I can blame you.  They have worked solidly through the entire night fixing this problem and you're just yelling at them.  Which is.. um.. not going to help in the slightest.  At. All.  Nada.</p><p>Sooo.. go do something productive, like sleep and later on when they've got the problem fixed, play a game.  Wee.. game.</p>

[djcinder]

<p> I know I'll get flamed to death for saying this...  But I wanted to start a thread to thank "the SOE team" for their hard work over the past many hours.  I appreciate the fact that many of the SOE team had a very long day... night... and next day working on this issue.   </p><p> Does it suck that our servers were down on a Friday night, yes.  Does it suck that some players gains made yesterday will be set back a few hours, yes.  But stuff happens; I have no doubt that "the SOE team" did not do this intentionally.  I hope that they will learn from this experience and try to ensure it doesn't happen again.  But I think sometimes a bit of perspective and patience is needed from us in the EQ2 community. </p><p>  The SOE Team... it's very easy to generalize things and attack others when both they and we are faceless words on the web.  After meeting "The SOE Team" at Fan Faire and seeing their enthusiasm for this game and its players first hand; I find it much harder now to see them as some faceless evil force.  It's got to sting them a bit when the people they work so hard for post 115+ pages of comments in a few hours when something like this happens. So at least know that some of your player base appreciates what you guys and gals are doing, even when you mess up from time to time.</p><p> For all those who are just itching to reply... please feel free to add your gripes to one of the many, many other threads on this issue.  </p>

[BarkerGaming]

/signFrom my experiences working with servers is a pain to begin with, I'm sure servers running MMO's are pretty touchy.Thanks for the hard work, and keep it up!

[DerykRenaln]

<cite>steelblueangel wrote:</cite><blockquote>I don't feel sorry for them at all. They made a mess which is not unusal and now they should fix it. Truth be known they are probably eating donuts and watching episodes of friends because they don't have a clue how to fix what they broke. </blockquote>You're right...the SOE Dev Team said today. "You know what...we're going to hose the servers and spend the next 12 hours trying to fix them, of which we have no idea how to do, so we'll be calling the Maytag (tm) Repairman while we watch "Friends"" "Oh did I mention you'll be here and not with your family and friends for the start of your holiday weekend? No? Oh well...call em up and say you won't be home til well after 10 PM. They'll all understand, especially your wives and significant others and I'm sure you'd rather be here at the office on a Friday night watching Friends than at home...right?"

[Kaalenarc]

<p><span style="color: #ffff00;">Thanks for the consistent updates throughout the servever madness last night. Thats exactly the kind of communication we , as a community, really appreciate! Things happen and code that works fine on test goes wonky on live. Unavoidable.  But keeping us updated all though the night as to the status with regular updates was very much appreciated. Again, thank you.</span></p><p><img src="http://forums.station.sony.com/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" width="15" height="15" /></p>

[melaine_dvarvensplitter]

Glad I didn't have to start the thanks thread. Thanks you two for the updating and letting those of who went insane from not being able to login to have a bit of fun and the posting of the situation. Like Domino it's nice to hear Dev feedback and even have some fun with the posts. Finally, Customer Relations People that talk to us. /cheer

[BarkerGaming]

FANBOYS!!!!!!Nono just kidding, Everyone did a good job and I'm really happy to be a Sony customer even after the tragic events that took place last night. Thanks for putting up with us, guys ! <img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />

[MOJOPHREAKY]

<p>To the complainers.</p><p>You do it. You pull an all nighter on a Friday on a holiday weekend because your boss/production manager was a [Removed for Content] who decided a holiday week was a good time to implement hotfixes. Probably because his boss wants the cash cow that is LON (some morons in beta already spent $1200 on booster packs...I repeat in beta) live ASAP.</p><p>Those people working to retain your characters, the ones struggling to not rollback your toons several days? They should make fun of you. They should despise you and your $15 a month. You $2 a day (on Station Pass) does not entitle you to belittle these folks. They are working to save your information, and they get [I cannot control my vocabulary] on in return. They are cleaning up someone else's mess and they get blamed for it.</p><p>I say again. You do it. </p><p><a rel="nofollow" href="http://www.station.sony.com/sonyonline/careers.vm" target="_blank">http://www.station.sony.com/sonyonline/careers.vm</a></p><p>Most of the armchair devs you all claim to be would have a seizure after 5 minutes from the pressure. I at least play on Test, and not just when the servers are down, which is a lot more than most of you whiners would consider lifting a finger to do. </p>

[MOJOPHREAKY]

<p>I say your managers had better be paying for cookies and beer for the staff that has been trying to fix this mess.</p><p>If not, you need to hire me as your new IT/Management liason. Cookies and beer for everyone!</p>

[Lantis]

Kudos to the two of you.  People have always complained in the past about the lack of communication between SOE and the community, especially when it came to technical issues.  You two kept everyone in the loop throughout the whole event.  Being an IT professional myself, I have an idea on how it can feel having to stay late one night to fix some major issue.  It always sucks, and we too rarely get any credit for the work involved in restoring services after a major failure.Wondering at what time you left the office last night Kirstie <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />  My personal record so far is leaving the office at 1am (it was a server migration not going exactly as planned).  I have a collegue however (different work place) who got home after the sun got up once...

[Afflicto]

<cite>MOJOPHREAKY wrote:</cite><blockquote><p>To the complainers.</p><p>You do it. You pull an all nighter on a Friday on a holiday weekend because your boss/production manager was a [Removed for Content] who decided a holiday week was a good time to implement hotfixes. Probably because his boss wants the cash cow that is LON (some morons in beta already spent $1200 on booster packs...I repeat in beta) live ASAP.</p><p>Those people working to retain your characters, the ones struggling to not rollback your toons several days? They should make fun of you. They should despise you and your $15 a month. You $2 a day does not entitle you to belittle these folks. They are working to save your information, and they get [I cannot control my vocabulary] on in return. They are cleaning up someone else's mess and they get blamed for it.</p><p>I say again. You do it. </p><p><a rel="nofollow" href="http://www.station.sony.com/sonyonline/careers.vm" target="_blank">http://www.station.sony.com/sonyonline/careers.vm</a></p><p>Most of the armchair devs you all claim to be would have a seizure after 5 minutes from the pressure. I at least play on Test, and not just when the servers are down, which is a lot more than most of you whiners would consider lifting a finger to do. </p></blockquote><p>Agreed !!</p><p>Complain if that's all your capable of doing, but give some credit where credit is due.</p><p>Cheers to the hardworking staff that have been at it so long.</p>

[liveja]

<cite>MOJOPHREAKY wrote:</cite><blockquote><p>To the complainers.</p><p>You do it. You pull an all nighter on a Friday on a holiday weekend because your boss/production manager was a [Removed for Content] who decided a holiday week was a good time to implement hotfixes. Probably because his boss wants the cash cow that is LON (some morons in beta already spent $1200 on booster packs...I repeat in beta) live ASAP.</p><p>Those people working to retain your characters, the ones struggling to not rollback your toons several days? They should make fun of you. They should despise you and your $15 a month. You $2 a day does not entitle you to belittle these folks. They are working to save your information, and they get [I cannot control my vocabulary] on in return. They are cleaning up someone else's mess and they get blamed for it.</p><p>I say again. You do it. </p><p><a rel="nofollow" href="http://www.station.sony.com/sonyonline/careers.vm" target="_blank">http://www.station.sony.com/sonyonline/careers.vm</a></p><p>Most of the armchair devs you all claim to be would have a seizure after 5 minutes from the pressure. I at least play on Test, and not just when the servers are down, which is a lot more than most of you whiners would consider lifting a finger to do. </p></blockquote><p><span style="font-size: large;color: #cc3300;"><b>Q</b></span> to the <span style="font-size: large;color: #00cc00;"><b>F </b></span>to the freekin' <span style="font-size: large;color: #3300ff;"><b>E</b></span>.</p><p><img src="http://forums.station.sony.com/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" alt="SMILEY" width="15" height="15" />  <img src="http://forums.station.sony.com/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" alt="SMILEY" width="15" height="15" /></p>

[MOJOPHREAKY]

<p>/applaud</p><p>I was getting tired of raining on the gloom and doomers threads. I can only keep up the snarky-ness for so long.</p>

[BarkerGaming]

I could only keep biting my tongue at the reply button for so long <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />.Some of the uh.. 'Opinions Shared' related to the recent downtime were a <b>little</b> uncalled for.

[Afflicto]

Just wanted to add my /applaud to the list.

[liveja]

<cite>MOJOPHREAKY wrote:</cite><blockquote><p>I can only keep up the snarky-ness for so long.</p></blockquote><p>Obviously, you are not a professional snark.</p><p>Patience, grasshopper. One day, perpetual snarkiness will be yours to command.</p><p>On topic: thanx for the great game, SOE.</p>

[Phazation]

<p>Maybe they will give you a LoN booster pack for this heartfealt thank you post. I hope it doesn't crash the server.</p>

[Josgar]

<cite>Phazation wrote:</cite><blockquote><p>Maybe they will give you a LoN booster pack for this heartfealt thank you post. I hope it doesn't crash the server.</p></blockquote>LON cannot crash the server >.> They have been giving beta testers booster packs for a while. We got two when we started and such... people keep being added to beta... so no giving cards in LON does not crash half of the EQ2 servers.Anyways:Thank you Dev team for staying up until the wee hours of the morning and fixing the problem. Also thank you for bringing up the servers that were ready to be brought up and not  leaving ALL the servers down because of half of the servers.

[Deathbound]

I am so glad to see a few thankful people.Servers down again!

[Phazation]

<cite>Deathbound wrote:</cite><blockquote>I am so glad to see a few thankful people.Servers down again!</blockquote>Yay!! DOUBLE THANKS!!

[Vatec]

<cite>djcinder wrote:</cite><blockquote><p> I know I'll get flamed to death for saying this...  But I wanted to start a thread to thank "the SOE team" for their hard work over the past many hours.  I appreciate the fact that many of the SOE team had a very long day... night... and next day working on this issue.   </p><p> Does it suck that our servers were down on a Friday night, yes.  Does it suck that some players gains made yesterday will be set back a few hours, yes.  But stuff happens; I have no doubt that "the SOE team" did not do this intentionally.  I hope that they will learn from this experience and try to ensure it doesn't happen again.  But I think sometimes a bit of perspective and patience is needed from us in the EQ2 community. </p><p>  The SOE Team... it's very easy to generalize things and attack others when both they and we are faceless words on the web.  After meeting "The SOE Team" at Fan Faire and seeing their enthusiasm for this game and its players first hand; I find it much harder now to see them as some faceless evil force.  It's got to sting them a bit when the people they work so hard for post 115+ pages of comments in a few hours when something like this happens. So at least know that some of your player base appreciates what you guys and gals are doing, even when you mess up from time to time.</p><p> For all those who are just itching to reply... please feel free to add your gripes to one of the many, many other threads on this issue.  </p></blockquote>I have no problem with the grunts in the trenches and I appreciate all their hard work.  I'm sure most of them love the game and are doing the best they can and I'll give the rest the benefit of the doubt ;^)But I have this policy:  when my friends screw up, I tell them they've screwed up; sometimes I even offer advice that I believe will help prevent future screw-ups (e.g., plz beta lon on test not live kthxbye).

[Isisalthea]

My thanks as well.

[Frijoles]

<p><cite>melaine_dvarvensplitter wrote:</cite></p><blockquote>Glad I didn't have to start the thanks thread. (...)</blockquote><p>Heh - too late. <img src="http://forums.station.sony.com/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" width="15" height="15" /></p><p><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=380152" rel="nofollow" target="_blank">http://forums.station.sony.com/eq2/...topic_id=380152</a></p><p><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=380225" rel="nofollow" target="_blank">http://forums.station.sony.com/eq2/...topic_id=380225</a></p><p><cite>Drash wrote:</cite></p><blockquote>I want to thank (...) Gnobrin and Kirstie for staying on top of the update posts.</blockquote>

[Lasai]

<p>I would also like to thank and show appreciation for the efforts of the two Seen, and the many Unseen who lost time over the holiday weekend getting our servers up.</p><p>While I can be critical of management, this does not extend to the workers who make things run.</p>

[zixtent]

I would like to give you both thanks for doing a good job in communication with us players.

[Araxes]

I'll put it this way.I've been playing this game, without missing a day of subscription, since launch.  I log in every day at least once, and usually for 1-4 hours, sometimes less, sometimes more.  If I am not working, and I am not out with friends, then I am most likely logged in to this game.  In all that time, I can think of only ONE other instance when there was severe server issues -- and that was not long after launch.  You want to think about problems?  You should have been around at that time.  Rollbacks?  We are talking nearly a total loss of all character data.  They had to resort to MAGNETIC TAPES.  Yes, I said tape backups.  So consider yourselves fortunate, remember it could have been FAR worse ...And remind yourselves that these people work extremely hard.  This happening only twice in 3 years, is a VERY good track record.

[Ariellia]

Here, here! To all the nay-sayers, no matter how hard you try, mistakes will happen with a game as complex as EQ2. Instead of being miserable and complaining, I used the time to create a new character of a race and class I had never tried on one of the few servers that was up. I ended up having a lot of fun. I also really was impressed with the constant updates by the SOE staff.  As a one-time WoW player, I know we had downtimes of similar length every so often and usually would get absolutely no information about what was going on. The staff here went above and beyond the call of duty on the Friday before a holiday IMHO, and I thank them <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

[Daedalus Raistlin]

Whilst I had other things to occupy myself during the downtime (fixing a relatives PC <img src="/eq2/images/smilies/2786c5c8e1a8be796fb2f726cca5a0fe.gif" border="0" alt="SMILEY" width="15" height="15" />), I applaud the dedication the team has to this game.Even those posts where there was nothing new to say impressed me - we're dealing with a team that doesn't just try to get out of things, even on a friday night.Good work guys! Your community thanks you!

[DerykRenaln]

It's nice to see the community solidly behind the Dev Team for this most recent downtime. Thanks again SOE Devs and I hope you are having a WONDERFUL holiday weekend! Well those that managed to get it off at least.<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />