Can't Connect via Launcher

[defjam34]

<p>I click my EQ2 icon - launchpad pops up.</p><p>get to connecting - then i get error message saying "I can't connect to the Network" which is BS.</p><p>I played the [Removed for Content] game last thursday - now all of a sudden i can't log on?</p><p>also noticed my subscription says</p><p></p><p>i mean what the hell. this should be a recurring subscription. it should say next billing date Sept 28 2007 </p><p>Sony billing dept better get it's act together. If i don't have service by this friday i'm going to be [Removed for Content] off.</p>

[Wingrider01]

<cite>defjam34 wrote:</cite><blockquote><p>I click my EQ2 icon - launchpad pops up.</p><p>get to connecting - then i get error message saying "I can't connect to the Network" which is BS.</p><p>I played the [I cannot control my vocabulary] game last thursday - now all of a sudden i can't log on?</p><p>also noticed my subscription says</p><p>i mean what the hell. this should be a recurring subscription. it should say next billing date Sept 28 2007 </p><p>Sony billing dept better get it's act together. If i don't have service by this friday i'm going to be [Removed for Content] off.</p></blockquote><p>1. detail out your internet connection - router/firewall/AV/broadband/camus network, etc</p><p>2. billing issues need to be handled via phone or live chat, nothing can be done about them on a open forum. Live/phone support is available 10 am to 7 pm Pacific (adjust for your time zone) Monday through Friday. Live chat can be accessed via the Search the Knowledge Base link</p>

[defjam34]

so you need my dxdiag ??

[Wingrider01]

<cite>defjam34 wrote:</cite><blockquote>so you need my dxdiag ??</blockquote><p>No how you are connected to the internet, what firewall either software/hardware, what router, etc</p><ol><li>Server you currently playing on. </li><li>Any error messages you are experiencing. </li><li>Internet Service Provider you are using and type of Internet connection. </li><li>Do you have a firewall (even if you think it's disabled) between you and the Internet, or are you using any personal security/firewall software? If yes, what product and version. </li><li>Are you doing any Internet Connection Sharing or Network Address Translation? If yes, please provide details.</li></ol><p><b>Note</b>: These steps are for Windows 2000 and XP.  Steps to generate this information for Windows Vista, 98, and ME are below.To generate your Trace information:</p><ol><li>Click on the START menu, select RUN and type in CMD and select OK. </li><li>When the "DOS" (black window with grey text) box opens up, type in the following commands exactly as they are shown and press the ENTER key after each line:</li></ol><ul><li>ipconfig /all >> c:eq2info.txt </li><li>tracert guk.everquest2.com >> c:eq2info.txt </li><li>tracert befallen.everquest2.com >> c:eq2info.txt </li><li>tracert valor.everquest2.com >> c:eq2info.txt </li><li>exit</li></ul><p>Be advised that each of these commands will take a few moments to complete, so please wait for the prompt before typing the next command.Finally, upon completion of these commands, you will find a file labeled "eq2info.txt " on the root level of your C: drive. You can use the Find command from the Start menu to locate it. Open the file using notepad/wordpad and paste the contents to the appropriate thread.</p><p><b>Note</b>: These steps are for Windows Vista.  Steps to generate this information for Windows 98 and ME are below.To generate your Trace information:</p><ol><li>Run CMD from your Start menu (the search bar at the bottom of the Start menu) </li><li>When the "DOS" (black window with grey text) box opens up, type in the following commands exactly as they are shown and press the ENTER key after each line:</li></ol><ul><li>ipconfig /all >> c:eq2info.txt </li><li>tracert guk.everquest2.com >> c:eq2info.txt </li><li>tracert befallen.everquest2.com >> c:eq2info.txt </li><li>tracert valor.everquest2.com >> c:eq2info.txt </li><li>exit</li></ul><p>Be advised that each of these commands will take a few moments to complete, so please wait for the prompt before typing the next command.Finally, upon completion of these commands, you will find a file labeled "eq2info.txt " on the root level of your C: drive. You can use the Search bar at the bottom of the Start menu to locate it. Open the file using notepad/wordpad and paste the contents to the appropriate thread</p><p><b>Note</b>: These steps are for Windows 98 and ME.  Steps to generate this information for Windows Vista, 2000, and XP are above.To generate your Trace information:</p><ol><li>Click on the START menu, select RUN and type in COMMAND and select OK. </li><li>When the "DOS" (black window with grey text) box opens up, type in the following commands exactly as they are shown and press the ENTER key after each line:</li></ol><ul><li>ipconfig /all >> c:eq2info.txt </li><li>tracert guk.everquest2.com >> c:eq2info.txt </li><li>tracert befallen.everquest2.com >> c:eq2info.txt </li><li>tracert valor.everquest2.com >> c:eq2info.txt </li><li>exit</li></ul><p>Be advised that each of these commands will take a few moments to complete, so please wait for the prompt before typing the next command.Finally, upon completion of these commands, you will find a file labeled "eq2info.txt " on the root level of your C: drive. You can use the Find command from the Start menu to locate it. Open the file using notepad/wordpad and paste the contents to the appropriate thread.</p>