Whats SOE number for billing?

[Tulan]

So i bought the all in one pack for EQ2 last week for me and my wife of D2D says we got a free month with it each, yet my card has been billed for 14.99 only 1 time so someone there messed up and billed us <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> I am thinking it was my wifes acc since i bought my game first then had her use my free trail key to see if she liked it then upgraded her acc on the 31st 2 days later i got billed.

[Wingrider01]

<cite>Tulan wrote:</cite><blockquote>So i bought the all in one pack for EQ2 last week for me and my wife of D2D says we got a free month with it each, yet my card has been billed for 14.99 only 1 time so someone there messed up and billed us <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> I am thinking it was my wifes acc since i bought my game first then had her use my free trail key to see if she liked it then upgraded her acc on the 31st 2 days later i got billed. </blockquote><p>Best bet is to use Live chat during their hours - Mon-Fri 10AM to 7 PM pacific, the telephone number is a toll call.</p><p>Also, the 30 days free is for a new account only, not for an existing account that the key was added to, seem to remember it being mentioned that if you used the key on an existing trial account the 30 days did not apply since the account already existed.</p><p>In any respect live chat will be the location to get the issue resolved, they do not handle account/billing issues on the forums, live chat and phone support are only open during the week </p>

[Echgar]

There is quite a bit of self-help available at <a href="http://station.sony.com/kb" target="_blank" rel="nofollow">http://station.sony.com/kb</a> I found: <blockquote>I have a problem regarding the billing on my account. Who should I contact for assistance? If you need further assistance you can reach Customer Service by phone, chat or email : Phone Contact : For issues related to EverQuest, EverQuest II, EverQuest Online Adventures, Matrix Online or PlanetSide please contact : 1-858-537-0898 Monday - Friday 10:00am - 7:00pm PST For issues related to Star Wars Galaxies please contact : 1-858-790-7827 Monday - Friday 10:00am - 7:00pm PST Europe : (+44) 0845 6004263 or (+44) 01895 204440 Monday - Friday 7:00am - 4:00pm PST Chat and Phone Contact : Please go to www.station.com/kb and click on either the Email Support tab or Chat Support tab. </blockquote> This has nothing to do with EverQuest II gameplay however (the purpose of this forum) so I am going to go ahead and close this thread.