QUESTIONS

[Silena]

<span style="font-size: small; color: #ffffff; font-family: times new roman,times"><p>I have a question... I want to send the info that is requested for tec. support but it is 24 pgs? Am I supposed to use an attachment or send it as is? If it is supposed to be sent as an attachment than I can not see how to do this? Please let me know how I am to send all of thre appropraite info. Thanks!</p></span>

[Wingrider01]

<cite>Silena wrote:</cite><blockquote><span style="font-size: small; color: #ffffff; font-family: times new roman,times"><p>I have a question... I want to send the info that is requested for tec. support but it is 24 pgs? Am I supposed to use an attachment or send it as is? If it is supposed to be sent as an attachment than I can not see how to do this? Please let me know how I am to send all of thre appropraite info. Thanks!</p></span></blockquote> Read the stickied post, it will tell you what portions to post to the thread

[Silena]

<p><span style="font-size: small; color: #cc0000; font-family: comic sans ms,sand">I have already checked the sticky. I have the information that was needed from the eq2info, MSINFO & the  DXDiag files. All of that plus my problem comes to 24 pages.  What I  need to know is if I read the instructions right, can I send that big of a file & will it my files be open  to the  whole world to see? Thanks Silena</span></p>

[Zcore24]

<cite>Silena wrote:</cite><blockquote><p><span style="font-size: small; font-family: comic sans ms,sand"><span style="color: #cc0000">I have already checked the sticky. I have the information that was needed from the eq2info, MSINFO & the  DXDiag files. All of that plus my problem comes to 24 pages.  What I  need to know is if I read the instructions right, can I send that big of a file & will it my files be open  to the  whole world to see? Thanks Silena</span></span></p></blockquote> You just need to copy and paste it in sections to the forums with multiple posts (60K character limit per post IIRC) <b>Note</b>: These steps are for Windows 2000 and XP.  To create your DirectX Diagnostic (<i>DXDIAG</i>) information: <ol><li>Click on the START menu, select RUN and type in DXDIAG and select OK.</li><li>When the DirectX Diagnostic tool opens, click on the SAVE ALL INFORMATION button on the lower right, next to the EXIT button.</li><li>Save the DxDiag.txt to your desktop or other easily found location.</li><li>Copy and paste the contents to your thread.</li></ol> To create your <i>MSINFO</i> information: <ol><li>Click on the START menu, select RUN and type MSINFO32 and select OK.</li><li>When the Microsoft System Information program opens, select FILE and on the dropdown menu, select EXPORT.</li><li>Save the information as MSINFO.txt to your desktop or other easily found location.</li><li>This is a large file so let’s copy only the important parts. </li></ol><ul><li>Copy and paste from <i>[System Information]</i> to <i>[DMA]</i>.</li><li>Copy and paste from <i>[IRQs]</i> to <i>[Memory]</i>.</li><li>Copy and paste from <i>[Running Tasks]</i>, <i>[Services]</i>, <i>[Startup Programs]</i> and <i>[Windows Error Reporting]</i>.</li></ul>

[Telloh]

You will have to copy and paste it to the forums as you cannot send it as an attachment. It will have to be done in multiple posts, you cannot put it all in one post. Do not worry about people looking at it. There is absolutely no personal information located in the MSINFO or DXDIAG files.

[Silena]

<p><span style="font-size: small; color: #cc0000; font-family: comic sans ms,sand">What about the eq2info file ? Do I need to send this also?  Is there anything personal in this file?  I've never done this before, so tell me just how to send   this out ?  Please I need step bye Step instructions.   Also How do I make sure that all my posts follow each other so that makes sense. Thanks Silena</span></p>

[Telloh]

<p>Nope. Nothing personal in that file. Just in game settings. </p><p> All you have to do is just keep replying to your own post as many times as you need to get all the requested info on the forums. </p>

[Silena]

<span style="font-size: small; color: #cc0000; font-family: comic sans ms,sand">what does it mean:  60K character limit per post IIRC?  60 thousand?  Silena</span>

[Zcore24]

<cite>Silena wrote:</cite><blockquote><span style="font-size: small; font-family: comic sans ms,sand"><span style="color: #cc0000">what does it mean:  60K character limit per post IIRC?  60 thousand?  Silena</span></span></blockquote> Yes 60 thousand...IIRC is short hand for If I recall correctly.

[Silena]

<p><span style="font-size: small; color: #cc0000; font-family: comic sans ms,sand">Thanks everyone for all the  help. I will try  what you told me to do. <span style="color: #3300cc">Silena</span></span></p>