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View Full Version : Technical problem: chars on Venekor and not Nagafen


WiZARD76
06-13-2007, 04:01 AM
Hello Support, I have looked for the right forum to write and I think it´s a technical problem so I´m writing here ; hope it´s correct. It´s about char transfers and the server merge at talendor which took place some months ago. I´ve got a big big problem ! <b>The Situation:</b> I was playing eq2 until the beginning of the year and cancelled then my two accounts because I had no fun playing on. I have several chars on German Server Valor and on European PvP Server Talendor. One of the reasons why I quit playing eq2 was that Talendor was a deserted server with not much players on it. So the last half year I had no valid eq2 account and played other games. Now I was thinking of my lvl 70 fury on Talendor and thought of playing it again. I heard from a friend that Talendor was merged with other servers so it could make more fun now to fight against more players. I had a station access account and wanted to try a normal one now (station access = 10 chars, normal = 6 chars). To be sure that everything will be allright I tried to contact someone from SOE. I tried to use the live chat but it seemed that it was not working well on my computer but finally it worked and I talked to customer support. I was speaking about nagafen server and the server merge which happened to talendor. Every player had the choice where he wanted his chars to be transfered - for free. I had no valid eq2 account and I had no idea that a server merge took place so that´s why I had not made any decision. He told me that everything would be fine with my fury if I reactivate the account and that it´ll be automatically on nagafen. So I reactivated my eq2 account and wanted to play. What happened ? All my chars are on venekor and not on nagafen. I looked at the memberlist of my guild and it was deserted. Last logins about 70, 200 etc days ago. It seems that they started playing on nagafen server. <b>Problem:</b> I reactivated my account because I thought my chars would be on nagafen and I paid by credit card. Now they are on venekor and all my friends are on nagafen. I would have to pay now about 50 $ to change servers and an amount to reactivate my account ? Other people had this choice for free without paying anything. I´m now in the same situation like 6 months ago - beeing on a deserted server I do not want to be. If I would have known it before I don´t know if I would have reactivated it. <b>Solution:</b> I know what you will tell me - you will not probably move anything so I´m looking forward to a compromise with you. At least my lvl 70 fury from venekor should be transfered to nagafen. I tried to start a petition but it always says that I should enter an email adress and use back button - but there is no space where I can enter an email adress. To write an email is a bad idea - I tried this already before last year and I was not satisified with it so I started this thread here and I REALLY! hope you can and you will help me in any way. <b>Please help me ! </b>

Wingrider01
06-13-2007, 08:59 AM
You need to sue the Live Chat support section, you get to it via Search the Knowledge Base, then select Chat Support. Account issues are not normally handled on the forums due to the need of sensitive information. Their hours are Mon-Fri 10 AM to 7 PM pacific, adjust those hours to match your time zone