I really need some help. (SOE Rep please advise!)

[Pravius]

Ok this is my story.  I have a really annoying sound issue that I cannot seem to resolve.  I am a pretty technically savvy person, (work in IT with hardware so have a decent understand of whats going on.) I log into the game and all is well my sound is fine.  I do some quests and what not and my sound quality over time will degress.  The music starts to skip and all of the voiceovers will start to start to almost sound as if they are skipping.  I have no idea what os going on as these are the steps I have already taken to resolve this issue. -Updated Drivers -Turned hardware acceleration up, down, and all over. -Turned off some BIOS features that makes it so the HDD caches some certain info to increase PC performance. -Checked to make sure that no other resources are using my sound channel resource (IRQ's and such, although XP is supposed to not have issues with this) -Defragged (many times) -Several DXdiags and found no sound 1 and sound 2 tabs. -This is onboard sound -Sound is not emulated. This is the only game this happens on.  To my understanding all of the sound files are local.  Which means this could be an issue with the way my computer is getting these files.  I will try a reload of windows and a fresh install of EQ2.  (really dont want to as I have no image and that would be really hard to reload everything) If anyone can help me I would be greatly appreciative.  I am almost at the point of turning sound off completely.  That really limits emersion factor though.  Also will try a new sound card but this is a pretty decent onboard sound setup though,  Might also want to mention if I restart the computer the issue will be fixed but will eventually degress again.  SATA harddrive so I dont think it is a access issue with speed.

[Pravius]

/bump.... I know someone might have at least an idea!

[ganjookie]

If you post some info like they request on the <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=353617" target="_blank" rel="nofollow">sticky,</a> the SoE techs are generally pretty helpful! They helped me on some sound issues after I posted my info.

[Pravius]

DX Diag: ------------------ System Information ------------------ Time of this report: 6/10/2007, 19:04:29        Machine name:    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)            Language: English (Regional Setting: English) System Manufacturer: GBT___        System Model: NVDAACPI                BIOS: Award Modular BIOS v6.00PG           Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+,  MMX,  3DNow (2 CPUs), ~2.0GHz              Memory: 2048MB RAM           Page File: 208MB used, 3733MB available         Windows Dir: E:WINDOWS     DirectX Version: DirectX 9.0c (4.09.0000.0904) DX Setup Parameters: Not found      DxDiag Version: 5.03.2600.2180 32bit Unicode ------------ DxDiag Notes ------------   DirectX Files Tab: No problems found.       Display Tab 1: No problems found.         Sound Tab 1: No problems found.           Music Tab: No problems found.           Input Tab: No problems found.         Network Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D:    0/4 (n/a) DirectDraw:  0/4 (retail) DirectInput: 0/5 (n/a) DirectMusic: 0/5 (n/a) DirectPlay:  0/9 (retail) DirectSound: 0/5 (retail) DirectShow:  0/6 (retail) --------------- Display Devices ---------------         Card name: NVIDIA GeForce 7600 GS      Manufacturer: NVIDIA         Chip type: GeForce 7600 GS          DAC type: Integrated RAMDAC        Device Key: EnumPCIVEN_10DE&DEV_0392&SUBSYS_222C1682&REV_A1    Display Memory: 512.0 MB      Current Mode: 1280 x 1024 (32 bit) (60Hz)           Monitor: Plug and Play Monitor   Monitor Max Res: 1600,1200       Driver Name: nv4_disp.dll    Driver Version: 6.14.0010.9371 (English)       DDI Version: 9 (or higher) Driver Attributes: Final Retail  Driver Date/Size: 10/22/2006 13:22:00, 4527488 bytes       WHQL Logo'd: n/a   WHQL Date Stamp: n/a               VDD: n/a          Mini VDD: nv4_mini.sys     Mini VDD Date: 10/22/2006 12:22:00, 3994624 bytes Device Identifier: {D7B71E3E-40D2-11CF-A951-260200C2CB35}         Vendor ID: 0x10DE         Device ID: 0x0392         SubSys ID: 0x222C1682       Revision ID: 0x00A1       Revision ID: 0x00A1       Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A  Deinterlace Caps: {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch          Registry: OK      DDraw Status: Enabled        D3D Status: Enabled        AGP Status: Enabled DDraw Test Result: Not run  D3D7 Test Result: Not run  D3D8 Test Result: Not run  D3D9 Test Result: Not run ------------- Sound Devices -------------             Description: Realtek AC97 Audio  Default Sound Playback: Yes  Default Voice Playback: Yes             Hardware ID: PCIVEN_10DE&DEV_0059&SUBSYS_AE031458&REV_A2         Manufacturer ID: 1              Product ID: 100                    Type: WDM             Driver Name: ALCXWDM.SYS          Driver Version: 5.10.0000.6240 (English)       Driver Attributes: Final Retail             WHQL Logo'd: n/a           Date and Size: 4/25/2007 16:20:48, 4030144 bytes             Other Files:         Driver Provider: Realtek Semiconductor Corp.          HW Accel Level: Basic               Cap Flags: 0x0     Min/Max Sample Rate: 0, 0 Static/Strm HW Mix Bufs: 0, 0  Static/Strm HW 3D Bufs: 0, 0               HW Memory: 0        Voice Management: No  EAX(tm) 2.0 Listen/Src: No, No    I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No                Registry: OK       Sound Test Result: Not run --------------------- Sound Capture Devices ---------------------             Description: Realtek AC97 Audio   Default Sound Capture: Yes   Default Voice Capture: Yes             Driver Name: ALCXWDM.SYS          Driver Version: 5.10.0000.6240 (English)       Driver Attributes: Final Retail           Date and Size: 4/25/2007 16:20:48, 4030144 bytes               Cap Flags: 0x0            Format Flags: 0x0 ----------- DirectMusic -----------         DLS Path: E:WINDOWSSYSTEM32driversGM.DLS      DLS Version: 1.00.0016.0002     Acceleration: n/a            Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port                   Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal                   Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal                   Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal         Registry: OK      Test Result: Not run ------------------- DirectInput Devices -------------------       Device Name: Mouse          Attached: 1     Controller ID: n/a Vendor/Product ID: n/a         FF Driver: n/a       Device Name: Keyboard          Attached: 1     Controller ID: n/a Vendor/Product ID: n/a         FF Driver: n/a       Device Name: USB Receiver          Attached: 1     Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC517         FF Driver: n/a       Device Name: USB Receiver          Attached: 1     Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC517         FF Driver: n/a       Device Name: USB Receiver          Attached: 1     Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC517         FF Driver: n/a       Device Name: USB Receiver          Attached: 1     Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC517         FF Driver: n/a Poll w/ Interrupt: No          Registry: OK ----------- USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x10DE, 0x005A | Matching Device ID: usbroot_hub | Service: usbhub | Driver: usbhub.sys, 8/4/2004 02:08:42, 57600 bytes | Driver: usbd.sys, 6/20/2003 08:00:00, 4736 bytes

[Pravius]

MS info: OS Name    Microsoft Windows XP Professional Version    5.1.2600 Service Pack 2 Build 2600 OS Manufacturer    Microsoft Corporation System Name    System Manufacturer    GBT___ System Model    NVDAACPI System Type    X86-based PC Processor    x86 Family 15 Model 75 Stepping 2 AuthenticAMD ~2010 Mhz Processor    x86 Family 15 Model 75 Stepping 2 AuthenticAMD ~2010 Mhz BIOS Version/Date    Award Software International, Inc. F8, 12/1/2006 SMBIOS Version    2.3 Windows Directory    E:WINDOWS System Directory    E:WINDOWSsystem32 Boot Device    DeviceHarddiskVolume1 Locale    United States Hardware Abstraction Layer    Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-215<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" />" User Name    Time Zone    Eastern Daylight Time Total Physical Memory    2,048.00 MB Available Physical Memory    1.61 GB Total Virtual Memory    2.00 GB Available Virtual Memory    1.96 GB Page File Space    3.85 GB Page File    E:pagefile.sys

[Pravius]

One thing I found interesting.... notice IRQ 22 IRQ 0    System timer    OK IRQ 1    Standard 101/102-Key or Microsoft Natural PS/2 Keyboard    OK IRQ 4    Communications Port (COM1)    OK IRQ 6    Standard floppy disk controller    OK IRQ 8    System CMOS/real time clock    OK IRQ 9    Microsoft ACPI-Compliant System    OK IRQ 12    NVIDIA nForce PCI System Management    OK IRQ 13    Numeric data processor    OK IRQ 14    Primary IDE Channel    OK IRQ 15    Secondary IDE Channel    OK IRQ 18    Texas Instruments OHCI Compliant IEEE 1394 Host Controller    OK IRQ 18    NVIDIA GeForce 7600 GS    OK IRQ 20    Standard OpenHCD USB Host Controller    OK IRQ 21    Standard Enhanced PCI to USB Host Controller    OK IRQ 22    Realtek AC'97 Audio    OK IRQ 22    NVIDIA nForce4 Serial ATA Controller    OK IRQ 23    NVIDIA nForce4 Serial ATA Controller    OK IRQ 23    NVIDIA Network Bus Enumerator    OK

[Pravius]

Ok so I went in and this MIGHT be fixed.  Tested it last night and it seemed ok although I was only able to be on for like 1 hour or so. For anyone else who has this issue I am going to post the steps I did to make this work again: (Disclaimer:  I would nto try this unless you are somewhat confident with computers, if done incorrectly this could require a a reload of windows.) 1)Right Click My Computer, Select Manage. 2)Opens Management Console. 3)Select Device Manager. 4)Click on the + next to Computer (Top Icon under computer name) 5)Reveals "Advanced Configuration and Power Interface PC" 6)Right click that, select properties. 7)Go into "Driver" tab <img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" />Click "Update Driver" 9)NEXT 10)Display a list of known drivers for the device 11)NEXT 12)Click "Show all hardware of this device class" 13)Under (Standard Computers), select "Standard PC" 14)NEXT, NEXT, etc... 15)Reboot and pray. Hopefully all will be well when you reboot. A number of things will be different. One will be that some advanced power management things DO NOT WORK. Particularly, its likely that if you select "shutdown" from the start menu, it will just shut the OS down, and you will be left with the old message "its now safe to turn your computer off" instead of the actual power going off, i.e. you will loose the ability to power down using software and will have to press the power off button on your case. You may also get IRQ conflicts because you will have lost advanced IRQ management and will instead have to rely on the BIOS trying to do the best it can to make everything work. Try to set "Plug and Play OS installed" to NO in your BIOS if you have such a setting. You might also want to run a "Reset ESCD Data" as well first time round.

[Wingrider01]

<cite>Pravius wrote:</cite><blockquote>Ok so I went in and this MIGHT be fixed.  Tested it last night and it seemed ok although I was only able to be on for like 1 hour or so. For anyone else who has this issue I am going to post the steps I did to make this work again: (Disclaimer:  I would nto try this unless you are somewhat confident with computers, if done incorrectly this could require a a reload of windows.) 1)Right Click My Computer, Select Manage. 2)Opens Management Console. 3)Select Device Manager. 4)Click on the + next to Computer (Top Icon under computer name) 5)Reveals "Advanced Configuration and Power Interface PC" 6)Right click that, select properties. 7)Go into "Driver" tab <img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" />Click "Update Driver" 9)NEXT 10)Display a list of known drivers for the device 11)NEXT 12)Click "Show all hardware of this device class" 13)Under (Standard Computers), select "Standard PC" 14)NEXT, NEXT, etc... 15)Reboot and pray. Hopefully all will be well when you reboot. A number of things will be different. One will be that some advanced power management things DO NOT WORK. Particularly, its likely that if you select "shutdown" from the start menu, it will just shut the OS down, and you will be left with the old message "its now safe to turn your computer off" instead of the actual power going off, i.e. you will loose the ability to power down using software and will have to press the power off button on your case. You may also get IRQ conflicts because you will have lost advanced IRQ management and will instead have to rely on the BIOS trying to do the best it can to make everything work. Try to set "Plug and Play OS installed" to NO in your BIOS if you have such a setting. You might also want to run a "Reset ESCD Data" as well first time round. </blockquote>did you happen to install the MS Windows patch and the AMD X2 processor optimized patch for the X2 systems?

[Pravius]

I did not but I was told that if I did this my dual core may not work properly.  You know where I can get that?

[Pravius]

I am at work now so I am not sure if this is true yet.  I will go home and check to see if my system is recognizing my multiple cores.

[Pravius]

Yea so it did only see one core and cannot figure out for the life of me how to get this working again.  I switched it back from Standard PC to ACPI and it's sharing the same IRQ again.  I wonder if I can disbable that SATA controller without issue?  Anyone have any ideas?

[Wingrider01]

<cite>Pravius wrote:</cite><blockquote>I did not but I was told that if I did this my dual core may not work properly.  You know where I can get that? </blockquote><p> Here is the AMD one</p><p><a href="http://www.amd.com/us-en/Processors/TechnicalResources/0,,30_182_871_13118,00.html" target="_blank" rel="nofollow">http://www.amd.com/us-en/Processors...1_13118,00.html</a></p>

[Wingrider01]

<cite>Pravius wrote:</cite><blockquote>Yea so it did only see one core and cannot figure out for the life of me how to get this working again.  I switched it back from Standard PC to ACPI and it's sharing the same IRQ again.  I wonder if I can disbable that SATA controller without issue?  Anyone have any ideas? </blockquote><p> Sharing the same IRQ on the newer systems and OS's is not the major issue it used to be under the older BIO's and OS's they pretty well worked all the issues out over the years along with improved ACPI drivers. </p><p>as far as disabling the SATA controler  depends are you using it? If you have SATA drives on your system then it will definately cause an issue<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>Would like to see the dxdiag portions and MSinfo32 portions that are in the stickied post.</p>

[Pravius]

Yes I do have Sata drives and it turns out the one it is conflicting with is obviously the one my hard drive is plugged into.  I am going to take the easy way out and just get a new sound card.  I know with XP and the virtual IRQ's that this should not be an issue but I am almost 100% sure it is. Thanks for the help I really appreciate the responses.