Crashing-Why no answers? [Archive] - EQ2 Forum Archive @ EQ2Wire

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Bumbeness

05-21-2007, 11:36 AM

I looked back through the threads and a good amount of people are experiencing the same type of issues while zoning / logging in etc. It is obvious this is affecting MANY people. It would be nice to see that someone is at least looking into it. I had this crash happen while leveling around a week or so ago. Now after the latest update it happens nearly everytime i zone and everytime i achieve an adventure level. The game crashes back to the character select screen and of course the character that crashed is stuck in the game world until the server decides to refresh.

Tebos

05-21-2007, 12:16 PM

<cite>Bumbeness wrote:</cite><blockquote>I looked back through the threads and a good amount of people are experiencing the same type of issues while zoning / logging in etc. It is obvious this is affecting MANY people. It would be nice to see that someone is at least looking into it. I had this crash happen while leveling around a week or so ago. Now after the latest update it happens nearly everytime i zone and everytime i achieve an adventure level. The game crashes back to the character select screen and of course the character that crashed is stuck in the game world until the server decides to refresh.</blockquote> This is a port blockage issue at your end. Each zone get's dynamically assigned a unique set of TCP/UDP ports between the 1023 and 65536(?) port range, and get's a whole new set of dynamically assigned ports when ever the servers get bounced. This explains why you are able to get back on your character. as the new set of ports are not being firewalled.Please check the firewall settings in the cable/dsl modem, router or software based program and see if this is the case.

Bumbeness

05-21-2007, 02:52 PM

ok... I had ports 1-9000 being passed through. I opened this totally up to see if it makes any difference. I cant really check it out from work so it will have to wait a couple of hours. Thanks for the post and I hope it corrects the issue. Does anyone have a narrower listing of ports that EQ2 uses?

Tebos

05-21-2007, 03:00 PM

Wingrider01

05-21-2007, 03:01 PM

<cite>Bumbeness wrote:</cite><blockquote>ok... I had ports 1-9000 being passed through. I opened this totally up to see if it makes any difference. I cant really check it out from work so it will have to wait a couple of hours. Thanks for the post and I hope it corrects the issue. Does anyone have a narrower listing of ports that EQ2 uses?</blockquote> Here is the info from the knowledge baseEverQuest II LaunchPad and Patch Servers A TCP connection is initiated from the LaunchPad client port > 1023 to patch.station.sony.com port 7000. A UDP connection is initiated from the LaunchPad client port > 1023 to sdlaunchpad1.station.sony.com and sdlaunchpad2.station.sony.com port range 3016-3021 and 9700-9703. EverQuest II Patch: A TCP connection is initiated from the EverQuest II client port > 1023 to patch.everquest2.com, ablpatch.everquest2.com, abepatch.everquest2.com, or rrpatch.everquest2.com at port 7010. EverQuest II Game Client: UDP connections are initiated from the EverQuest II client port >1023 to servers on UDP ports 9100, and UDP ports in the range 32800-33000. Additionally, ICMP messages type 0 (echo reply), 3 (unreachable), 8 (echo request) and 11 (expired) should be permitted bi-directionally between the client PC and the EverQuest II servers. EverQuest II Servers Subnets: There are multiple IP addresses for the Patch and LaunchPad clusters, and they may change as the network demands, so check often using a DNS lookup tool if you provide a specific firewall rule for these services. The EverQuest II server IP addresses are currently in these subnets: 64.37.158.*, 199.108.2.*, 199.108.12.*, 199.108.202.*, 199.108.203.*, 195.33.135.*

Bumbeness

05-21-2007, 05:21 PM

The above fix did NOT work. This problem still exists. Reading some of the other threads it looks like something similar happened a while back and was fixed with a server patch. I believe the issue resides server side at this point.With ALL ports opened i zoned into one zone and back out and back out and back in again with no problems... I did this 5 or 6 times. I then zoned to a different zone and back into the starting zone and then back to the second zone.. I crashed to the character select screen. There is a random issue with updating characters in a zone it seems.

Tebos

05-21-2007, 05:32 PM

<cite>Bumbeness wrote:</cite><blockquote>The above fix did NOT work. This problem still exists. Reading some of the other threads it looks like something similar happened a while back and was fixed with a server patch. I believe the issue resides server side at this point.With ALL ports opened i zoned into one zone and back out and back out and back in again with no problems... I did this 5 or 6 times. I then zoned to a different zone and back into the starting zone and then back to the second zone.. I crashed to the character select screen. There is a random issue with updating characters in a zone it seems.</blockquote> hmm...considering only a select few that have this type of issue periodically since the inception of the game, and yet most people don't when ever we see a posting about this, I am going to ask you the make/mode of the cable/dsl modem and/or router that you are using.When ever we see postings of this nature, particularly when a patch has accentuated this effect, we look towards a connectivity type error since you are dropping to character select screen.Edit: Also, does this only happen to one character? If so, then it could be an issue with that character in general or a item that character has and maybe corrupt.

Bumbeness

05-21-2007, 07:50 PM

MAKE: RCA Model: DCW725Cable Modem/Time Warner Road Runner ProviderIt happens with any of my characters

Bumbeness

05-21-2007, 08:02 PM

I'll also add... I think ive narrowed it down... at least for me....it seems that I crash if i have a bag open when i zone.my test was to zone back and forth over and over and over like 10 times with no issues... I then tried it by opening a single bag.... and I took longer than normal to zone and eventually crashed. This was repeatable

Tebos

05-21-2007, 08:17 PM

<cite>Bumbeness wrote:</cite><blockquote>MAKE: RCA Model: DCW725Cable Modem/Time Warner Road Runner ProviderIt happens with any of my characters</blockquote> Maybe it is an item that causes this for all your characters? Highly unlikely, though you mention it being a bag.I notice that particular wireless router has issue's with wii devices. Just out of curiosity, have you downloaded and applied the latest chipset drivers for that motherboard? There should be a Ethernet controller driver update.

Bumbeness

05-21-2007, 11:42 PM

i was mistaken... it is still doing it regardless of bag open or closed. It is exactly as one poster stated. Loading UI Resources that seems to be hanging it.

Tebos

05-22-2007, 12:00 AM

<cite>Bumbeness wrote:</cite><blockquote>i was mistaken... it is still doing it regardless of bag open or closed. It is exactly as one poster stated. Loading UI Resources that seems to be hanging it.</blockquote> Yes...and that one poster also stated that his friend had the same loading UI resources issue and resolved it by making the appropriate router configuration. 90% of the connectivity issue's I see on these boards deal with Wireless technology. I believe there is a firmware update for that cable/modem. There is also a firewall feature set on that cable/modem. There definately is a connectivity issue occurring at your end that is causing this.

Kamce

05-22-2007, 08:20 AM

This is not a port problem. With two accounts on one computer, one account will zone fine on all zones and the second account will crash every time. SoE had this fixed pre-LU34 and then when LU34 came out it rolled back whatever minor fix was done.

Bumbeness

05-22-2007, 09:16 AM

This wasnt happening a week ago and Ive done nothing to my network. I noticed last week there was an update and since then i crash probably around 80% of the time i zone and 100% of the time I level. I run Vanguard, WoW, Guildwars and other games fine. I have no problems with any other internet application. The steps I've taken...- Changed my sound setting to Dolby- Changed my video settings to all settings (Highest performance - Highest Quality)- Deleted items that have been in my bags for quests I no longer have- removed and re-installed EQ2- disabled everything else and ran only EQ2- updated my video drivers to the recommended- updated my sound drivers to the recommended- tried multiple characters- rebooted my cable modem- reset my cable modem (reset to factory defaults)- opened up all ports- forwarded all ports- tested other gamesI am running...Windows XP Professional 5.1 Build 2600My Computer is Dell DXP061Processor: Dual Core 6300 @ 1.86ghzMemory: 2046MB RAMDirect X Version 9.0c (4.09.0000.0904)Video Card: GeForce 7900GSVideo Memory: 256.0 MBSound Card: SB X-Fi Audio [CCEO]One thing I noticed is IRQ16 listed below... is this an issue (ive been out of putting hardware together for a while)? ... excerpt taken from MSInfo...under [ConflictsSharing]IRQ 16 Intel(R) P965/G965 PCI Exress Root Port - 29A1IRQ 16 NVIDIA GeForce 7900 GSIRQ 16 Intel(R) ICH8 Family USB Universal Host Controller - 2834IRQ 16 Intel(R) ICH8 Family PCI Express Root Port 1- 283FIRQ 16 Intel(R) ICH8 Family PCI Express Root Port 5 - 2847IRQ 16 ATI Unified AVStream DriverIRQ 16 Creative SB X-Fi

Tebos

05-22-2007, 10:23 AM

<cite>Kamce wrote:</cite><blockquote>This is not a port problem. With two accounts on one computer, one account will zone fine on all zones and the second account will crash every time. SoE had this fixed pre-LU34 and then when LU34 came out it rolled back whatever minor fix was done. </blockquote> Was I addressing your issue? I think not! Further more, are you dropping back to character select screen like the OP account is....or are you "crashing" to desktop or rebooting? If the latter, then your symptoms are not the SAME. So please quit muddying the waters with irrelevant commentary.mmkay?

Tebos

05-22-2007, 10:28 AM

Perform the following:Note: These steps are for Windows 2000 and XP. Steps to generate this information for Windows Vista, 98, and ME are below. To generate your Trace information: <ol><li>Click on the START menu, select RUN and type in CMD and select OK. </li><li>When the "DOS" (black window with grey text) box opens up, type in the following commands exactly as they are shown and press the ENTER key after each line:</li></ol><ul><li>ipconfig /all >> c:eq2info.txt </li><li>tracert guk.everquest2.com >> c:eq2info.txt </li><li>tracert befallen.everquest2.com >> c:eq2info.txt </li><li>tracert valor.everquest2.com >> c:eq2info.txt </li><li>exit </li></ul>Be advised that each of these commands will take a few moments to complete, so please wait for the prompt before typing the next command. Finally, upon completion of these commands, you will find a file labeled "eq2info.txt " on the root level of your C: drive. You can use the Find command from the Start menu to locate it. Open the file using notepad/wordpad and paste the contents to the appropriate thread.

Bumbeness

05-22-2007, 11:01 AM

are the servers up or down? You go to the network status page and it says all servers are down yet no date is listed.

Nieya

05-22-2007, 11:32 AM

Ok, I have spoken to several people about this problem: SOE's reps are "stumped" and investigating further; my ISP has come out and shown us that our connection is strong and fast, and we've even tried running the game with Windows firewall off and with my IP address set as DMZ host, ensuring that it isn't a firewall issue; with all ports open, I'm still having the problem; I've updated my video and sound drivers, just in case, and there is no effect. This problem is making me crazy. As to whether it had been doing this before the last patch, I can't say because we only installed the game and started playing last week. We've pinged the server on SOE's end and are getting no packets lost. It seems like a connectivity issue, but I don't see how it is. However, if someone can explain what a firmware update is (I don't know anything about computers except what I've learned the past few days) I'd be willing to give that a try. Is this a download I can get from the manufacturer (Netgear in my case)?

Nieya

05-22-2007, 11:34 AM

Maybe this will help:Windows IP Configuration Host Name . . . . . . . . . . . . : sarah-vuxkwlh6r Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter Physical Address. . . . . . . . . : 00-0C-76-19-9F-37 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.0.10 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DNS Servers . . . . . . . . . . . : 65.32.5.74 65.32.5.75 Lease Obtained. . . . . . . . . . : Sunday, May 20, 2007 11:52:52 AM Lease Expires . . . . . . . . . . : Sunday, May 20, 2007 12:52:52 PMTracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops: 1 41 ms 7 ms 7 ms 10.107.160.1 2 9 ms 10 ms 9 ms 65.231.95.24.cfl.res.rr.com [24.95.231.65] 3 12 ms 11 ms 9 ms 145.228.95.24.cfl.res.rr.com [24.95.228.145] 4 11 ms 15 ms 12 ms te-3-1.car1.Orlando1.Level3.net [4.79.116.137] 5 11 ms 12 ms 11 ms ae-11-11.car2.Orlando1.Level3.net [4.69.133.74] 6 47 ms 53 ms 54 ms ae-9-9.ebr1.Dallas1.Level3.net [4.69.133.70] 7 62 ms 43 ms 52 ms ae-1-53.bbr1.Dallas1.Level3.net [4.68.122.65] 8 84 ms 71 ms 70 ms as-2-0.mp1.SanDiego1.Level3.net [64.159.1.137] 9 73 ms 71 ms 71 ms so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 10 70 ms 76 ms 71 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 11 72 ms 71 ms 73 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 12 71 ms 72 ms 80 ms sdkeq2-01-01.everquest2.com [199.108.12.33] Trace complete.Tracing route to ableq2-01-01.everquest2.com [199.108.202.33]over a maximum of 30 hops: 1 44 ms 9 ms 8 ms 10.107.160.1 2 11 ms 12 ms 11 ms 65.231.95.24.cfl.res.rr.com [24.95.231.65] 3 10 ms 11 ms 12 ms 145.228.95.24.cfl.res.rr.com [24.95.228.145] 4 35 ms 11 ms 13 ms te-3-1.car1.Orlando1.Level3.net [4.79.116.137] 5 84 ms * * ae-6-6.ebr1.Atlanta2.Level3.net [4.69.133.78] 6 46 ms 36 ms 35 ms ae-2.ebr1.Washington1.Level3.net [4.69.132.86] 7 36 ms 33 ms 36 ms ge-7-2.ipcolo2.Washington1.Level3.net [4.68.121.140] 8 33 ms 34 ms 33 ms vl124.asheqnx-2.sonyonline.net [63.215.136.202] 9 35 ms 39 ms 35 ms vl47.ashaens-2.sonyonline.net [64.37.144.181] 10 34 ms 35 ms 35 ms ableq2-01-01.everquest2.com [199.108.202.33] Trace complete.Tracing route to amseq2-01-01.everquest2.com [195.33.135.161]over a maximum of 30 hops: 1 43 ms 7 ms 8 ms 10.107.160.1 2 13 ms 10 ms 11 ms 65.231.95.24.cfl.res.rr.com [24.95.231.65] 3 12 ms 12 ms 12 ms 145.228.95.24.cfl.res.rr.com [24.95.228.145] 4 11 ms 13 ms 12 ms te-3-1.car1.Orlando1.Level3.net [4.79.116.137] 5 27 ms 28 ms 21 ms ae-6-6.ebr1.Atlanta2.Level3.net [4.69.133.78] 6 43 ms 36 ms 36 ms ae-2.ebr1.Washington1.Level3.net [4.69.132.86] 7 48 ms 54 ms 40 ms ae-3.ebr1.NewYork1.Level3.net [4.69.132.90] 8 109 ms 112 ms 118 ms ae-4.ebr2.London1.Level3.net [4.69.132.110] 9 122 ms 126 ms 126 ms ae-2.ebr2.Amsterdam1.Level3.net [4.69.132.134] 10 116 ms 116 ms 119 ms ge-11-2.ipcolo1.Amsterdam1.Level3.net [4.68.120.169] 11 117 ms 117 ms 119 ms vl155.amsixsw-1.sonyonline.net [213.244.164.38] 12 139 ms 116 ms 119 ms amseq2-01-01.everquest2.com [195.33.135.161] Trace complete.

Tebos

05-22-2007, 11:41 AM

<cite>Nieya wrote:</cite><blockquote>Ok, I have spoken to several people about this problem: SOE's reps are "stumped" and investigating further; my ISP has come out and shown us that our connection is strong and fast, and we've even tried running the game with Windows firewall off and with my IP address set as DMZ host, ensuring that it isn't a firewall issue; with all ports open, I'm still having the problem; I've updated my video and sound drivers, just in case, and there is no effect. This problem is making me crazy. As to whether it had been doing this before the last patch, I can't say because we only installed the game and started playing last week. We've pinged the server on SOE's end and are getting no packets lost. It seems like a connectivity issue, but I don't see how it is. However, if someone can explain what a firmware update is (I don't know anything about computers except what I've learned the past few days) I'd be willing to give that a try. Is this a download I can get from the manufacturer (Netgear in my case)?</blockquote> Yes, visit the Netgear website and search for your router model. There should be an updated firmware for that device. Your trace routes look good!

Tebos

05-22-2007, 11:43 AM

<cite>Bumbeness wrote:</cite><blockquote>are the servers up or down? You go to the network status page and it says all servers are down yet no date is listed. </blockquote> Usually, Monday through Friday, all servers are bought down a 7am PST for routine maintenance. They are usually up for the entire weekend.

Nieya

05-22-2007, 12:42 PM

Hmmm, thwarted again. According to NETGEAR, I must get that update from the vendor, but my cable company says they will only replace the whole modem if it isn't working. What the heck does that mean? I can't tell if said updates do not exist or if the cable company is just too lazy to bother with them. The modem is one of the newest models, they aren't going to replace it anytime soon. I'm completely at a loss for what to do next. <img src="/smilies/385970365b8ed7503b4294502a458efa.gif" border="0" alt="SMILEY" />

Devasq

05-22-2007, 12:51 PM

I have been having the same problem the past few nights. I'll be playing and suddenly that char LDs and I can no longer log him on just keeps crashing back to char select. So I log on a different char loads up fine; then I zone and they crash and I can't log them back in and so on.

Trayla

05-22-2007, 01:25 PM

Hi Bumb - I didn't realize that this hadn't always been an issue - that it happened after last patch. I'm still trying to find out more - I may know something by tonight. New backpacks in the bank for you so you can delete your owld "buggy ones" <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> heh - though it probably won't help. Hey anything is worth a try.

Kamce

05-22-2007, 08:12 PM

Tebos wrote: <blockquote><cite>Kamce wrote:</cite><blockquote>This is not a port problem. With two accounts on one computer, one account will zone fine on all zones and the second account will crash every time. SoE had this fixed pre-LU34 and then when LU34 came out it rolled back whatever minor fix was done. </blockquote> Was I addressing your issue? I think not! Further more, are you dropping back to character select screen like the OP account is....or are you "crashing" to desktop or rebooting? If the latter, then your symptoms are not the SAME. So please quit muddying the waters with irrelevant commentary.mmkay?</blockquote>Since you clearly have not read his message or any of the other messages, then do not assume anything. MY problem is exactly as his, which is crash to character select. It happens when you zone without clicking and will happen on every zone that you do not click but works fine when you click or call. It happens on one account but not the other account. It happens on wired and wireless connection but works on other account on wired or wireless connection. As I stated and others have as well, SoE had the issue fixed and it got rolled back with LU34. BTW, it is not useless information when you say that it is not his system but it is tied to his account.

Tebos

05-23-2007, 12:01 AM

<cite>Kamce wrote:</cite><blockquote>Tebos wrote: <blockquote><cite>Kamce wrote:</cite><blockquote>This is not a port problem. With two accounts on one computer, one account will zone fine on all zones and the second account will crash every time. SoE had this fixed pre-LU34 and then when LU34 came out it rolled back whatever minor fix was done. </blockquote> Was I addressing your issue? I think not! Further more, are you dropping back to character select screen like the OP account is....or are you "crashing" to desktop or rebooting? If the latter, then your symptoms are not the SAME. So please quit muddying the waters with irrelevant commentary.mmkay?</blockquote>Since you clearly have not read his message or any of the other messages, then do not assume anything. MY problem is exactly as his, which is crash to character select. It happens when you zone without clicking and will happen on every zone that you do not click but works fine when you click or call. It happens on one account but not the other account. It happens on wired and wireless connection but works on other account on wired or wireless connection. As I stated and others have as well, SoE had the issue fixed and it got rolled back with LU34. BTW, it is not useless information when you say that it is not his system but it is tied to his account. </blockquote>You need to define the word "crashing" in more detail when contributing to a thread instead of being generic about it. What the OP is experiencing is "drop to character select screen" and not crashing. Your troubled account is "dropping to character select screen" and not crashing as in "crash to the desktop" or BSoD.To further isolate these "select few" accounts who are experiencing this; have you tried playing the game with these troubled accounts on different computers at a different location?If it drops you to character select screen at a different computer at another location, then you will have proof that the accounts are "bugged" and require a "coder" to investigate.When dropping back to character select screen when zoning or achieving another level, then it's a connectivity issue or bugged character!Good luck

Rob89

05-23-2007, 09:22 AM

Hm. i get tossed to character select when zoning, random while playing. When reviving in Raidzones etc. Dont have firewall or router. Doesnt matter what account il use, doesnt matter where i play. Same thing everywhere. Cant be a problem on the clients.. must be a server issue.

Nieya

05-23-2007, 09:57 AM

Well, I hate to make anything more complicated, but I and the boyfriend are playing two different accounts on two different computers at the same location and experiencing the same issue (drop to char select at zone about 65% of the time and on adventure level 100% of the time). It also occurs on any character from either account. Once I've been dropped, I can't get back in on any server with any character for at least an hour. Both my ISP and SOE have determined that it is most likely NOT a connectivity issue, at least not on my end. I know that that is frustrating to those who seem to recognize the symptoms, but I'd rather not continue to investigate a red herring. Considering that this issue seems to have occurred at the last patch, does that suggest that it is maybe a software issue?I'm beyond trying to fix it at this point, I just want to know what it is! <img src="/smilies/0320a00cb4bb5629ab9fc2bc1fcc4e9e.gif" border="0" alt="SMILEY" /> I may never know at this rate. *sigh*

Tebos

05-23-2007, 05:33 PM

<cite>Nieya wrote:</cite><blockquote>Well, I hate to make anything more complicated, but I and the boyfriend are playing two different accounts on two different computers at the same location and experiencing the same issue (drop to char select at zone about 65% of the time and on adventure level 100% of the time). It also occurs on any character from either account. Once I've been dropped, I can't get back in on any server with any character for at least an hour. Both my ISP and SOE have determined that it is most likely NOT a connectivity issue, at least not on my end. I know that that is frustrating to those who seem to recognize the symptoms, but I'd rather not continue to investigate a red herring. Considering that this issue seems to have occurred at the last patch, does that suggest that it is maybe a software issue?I'm beyond trying to fix it at this point, I just want to know what it is! <img src="/smilies/0320a00cb4bb5629ab9fc2bc1fcc4e9e.gif" border="0" alt="SMILEY" /> I may never know at this rate. *sigh*</blockquote>Just a thought and for troubleshoot purposes, delete the login-cache directory and either move or delete all the .ini files residing with in the EverQuestII directory. If you don't see any .ini files then go choose Tools > Folder Options > View tab in Windows Explorer and change the setting off of hide system files.

Nieya

05-24-2007, 09:41 AM

I tried deleting those files, no progress. However, I did make a discovery. While playing EQ last night, when I logged in and every time I zoned my boyfriend got dropped from his game. Oddly enough he was playing CoD. [Removed for Content]?! So it's gotta be the modem/router, right? Even though our connection is super fast, and quite strong, it seems to just be a complete PoS and not want to work right for gaming. It's a NETGEAR CG814WG. Next step is buying a new modem and seeing if that does the trick.

Tebos

05-24-2007, 10:22 AM

<cite>Nieya wrote:</cite><blockquote>I tried deleting those files, no progress. However, I did make a discovery. While playing EQ last night, when I logged in and every time I zoned my boyfriend got dropped from his game. Oddly enough he was playing CoD. [I cannot control my vocabulary]?! So it's gotta be the modem/router, right? Even though our connection is super fast, and quite strong, it seems to just be a complete PoS and not want to work right for gaming. It's a NETGEAR CG814WG. Next step is buying a new modem and seeing if that does the trick.</blockquote> Yes, it's a modem/router issue. Just out of curiosity; do you have an All Access Pass? And if so, did your BF play EQ while you played EQII from the same All Access Pass account at the same time?If that is the case, then you cannot do that. The result will be one of the games will drop to character select screen or the desktop.