Cannot install the game

[FlyingBanana]

<p>I recently re-subscribed to Station Access and decided to install EQ2 again.  I have the CD with Kingdom of Sky.  It used to install just fine before, but now I get the following error every time and cannot install the game!</p><p> Error Code: -5009 : 0x8002802b Error Information: >CtorObjectWrapper.cpp (163) >CtorObjectWrapper.cpp (402) >KernelComponent.cpp (1163) >KernelCABFile.cpp (389) >SetupDLLSetupDLL.cpp (1541) pAPP:EverQuest II: Kingdom of Sky PVENDOR:Sony Online Entertainment PGUID:CE0DE25D-4905-4609-B2A0-6393E108FC76 $11.0.0.28844 @Windows   (6000) IE 7.0.6000.16386</p><p>What do I do?  I really want to play again.  <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[gita]

happened the same to me the day the game started (the original dvd failed),  i resolved the issue giving my original DVD to a friend and mading a copy, the copy of the DVD worked fine. u can also just download all the game if got good connection speed <a href="http://everquest2.station.sony.com/install/" target="_blank" rel="nofollow">http://everquest2.station.sony.com/install/</a>

[TSR-JasonC]

Gitana's suggestion should work, but if not, then the following information from the <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=362386" target="_blank" rel="nofollow"> Top Issues List and Troubleshooting Guide</a> should help: <b>Description</b>: When attempting to run one of the EverQuest II installation applications, an error may be displayed stating that the setup application has failed with an error code -6001. Usually, this is not an issue with the installation media, but it is an issue with the InstallShield application. <b>Work-Around Steps</b>: This InstallShield application error indicates a corrupt verison of InstallShield is installed on your computer. To correct this issue, simply delete the following folder from your computer and attempt to run the installer again: <ul><li>C:Program FilesCommon FilesInstallShieldProfessionalRunTime�701</li></ul> If this fails to correct the problem, we recommend you RENAME (not delete) the entire C:Program FilesCommon FilesInstallShield folder and try again. You may rename the folder to anything you like, but we recommend something similar to 'InstallShield-old'. <b>Development Status</b>: Issue investigated and work-around steps provided. <b>Talk-back</b>: None at this time.

[FlyingBanana]

TSR-JasonC, thank you for your help!  I ended up having to rename the folder entirely to get it to work, but it is working!  I know the media wasn't the problem, as I just installed it on my wife's new laptop without a hitch.