error message trying to do free character transfer

[Dr Xanthii]

<p><b>HTTP Status 500 - </b></p><hr /><p><b>type</b> Exception report</p><p><b>message</b> </p><p><b>description</b> <u>The server encountered an internal error () that prevented it from fulfilling this request.</u></p><p><b>exception</b> </p>javax.servlet.ServletException: Servlet execution threw an exception <p><b>root cause</b> </p>java.lang.NoClassDefFoundError: com/sony/soe/web/common/cookie/Cookies com.sony.soe.web.mvc.AccountManager.login(AccountM anager.java:137) com.sony.soe.web.mvc.AccountManager.validate(Accou ntManager.java:102) com.sony.soe.web.mvc.BaseCmdController.go(BaseCmdC ontroller.java:157) org.infohazard.maverick.flow.ThrowawayControllerAd apter.go(ThrowawayControllerAdapter.java:54) org.infohazard.maverick.flow.CommandBase.go(Comman dBase.java:66) org.infohazard.maverick.Dispatcher.service(Dispatc her.java:346) javax.servlet.http.HttpServlet.service(HttpServlet .java:810) <p><b>note</b> <u>The full stack trace of the root cause is available in the Apache Tomcat/5.0.25 logs.</u></p>

[933]

i am trying to move my toons from one account to another, using the character transfer page. i enter the destination account details, it says 'account validation failed, please speak to a CSR'. when i try to use station support to seek chat or email support, this is the exact same message i am getting. how the hell are we supposed to speak to a CSR when your support page is not even working? this has been the case for a while now, and free character transfers are ending soon. i hope soe can get this fixed

[valkry]

I have tried redoing my character transfers every chance I get for over 24 hrs now & each time I get "Transaction on hold by game." I also can't contract CR because webpage is down. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

[Zcore24]

<cite>933 wrote:</cite><blockquote>i am trying to move my toons from one account to another, using the character transfer page. i enter the destination account details, it says 'account validation failed, please speak to a CSR'. when i try to use station support to seek chat or email support, this is the exact same message i am getting. how the hell are we supposed to speak to a CSR when your support page is not even working? this has been the case for a while now, and free character transfers are ending soon. i hope soe can get this fixed </blockquote> I get to the page no problems. Have you tried deleting your cookies/temporary files...clear out your cache?

[Wingrider01]

<cite>valkry wrote:</cite><blockquote>I have tried redoing my character transfers every chance I get for over 24 hrs now & each time I get "Transaction on hold by game." I also can't contract CR because webpage is down. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> </blockquote><p> transaction on hold by game can be casue by</p><p>1. mail not deleted</p><p>2. items on broker</p><p>3. items in shared bank</p><p>4. items in your house (I think not sure)</p>

[valkry]

<p>I swear I have already done all of those things, but I'll double check, maybe some plat-spammer e-mailed me after I cleaned acounts.</p><p>Thanks everyone.</p>

[933]

well this is just frustrating after waiting 2 days i finally get a reply from a CSR, telling me that my problem is an extra comma  in the billing address line in one but not the oth er account so when i try to reply back to tell them i cant find a way to change the billing address without the website wanting to bill me again, i get that same internal server error msg when i try to acces s the page this is particularly helpful when the last few hours of free character transfers are approaching i can see why there are people who leave the game due to bad customer service, i feel like doing the same myself

[TSR-GarethC]

933 if you call in about this at 858-537-0898 we may be able to help you even though the time is passed.