changing secret question

[Visinrann]

As the email support and the chat support are down I ask it here, how can I delete or reset the secret question so I can change my password?

[Visinrann]

<p>is there no support in here?</p>

[TSR-GarethC]

For that particular issue you are going to want to contact e-mail or chat support at <a href="http://support.station.sony.com," target="_blank" rel="nofollow">http://support.station.sony.com,</a> or call in at 858-537-0898 to speak to an Accounts representative.

[Visinrann]

that is the site i have been, email support doesnt work, and chat support doesnt work, both big java errors.

[TSR-GarethC]

Are you able to call in? The site seems to be working for me at the moment on IE6 and Firefox.

[Visinrann]

When i login everything is ok, when i click at email or chat there comes a big error with java thing and other stuff

[Visinrann]

type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.RuntimeException: com.sony.soe.platform.common.connectors.session.Se ssionConnectorException: RESULT_INVALID_SESSION com.sony.soe.platform.common.security.acegi.provid ers.cas.populator.PlatformDelegatingAuthoritiesPop ulator.populateUserDetails(PlatformDelegatingAutho ritiesPopulator.java:154) com.sony.soe.platform.common.security.acegi.provid ers.cas.populator.PlatformDelegatingAuthoritiesPop ulator.getUserDetails(PlatformDelegatingAuthoritie sPopulator.java:81) com.sony.soe.platform.common.security.acegi.provid ers.cas.SessionServerCasAuthenticationProvider.doA uthentication(SessionServerCasAuthenticationProvid er.java:109) com.sony.soe.platform.common.security.acegi.provid ers.cas.SessionServerCasAuthenticationProvider.aut henticate(SessionServerCasAuthenticationProvider.j ava:79) org.acegisecurity.providers.ProviderManager.doAuth entication(ProviderManager.java:20<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" /> org.acegisecurity.AbstractAuthenticationManager.au thenticate(AbstractAuthenticationManager.java:49) org.acegisecurity.ui.cas.CasProcessingFilter.attem ptAuthentication(CasProcessingFilter.java:109) org.acegisecurity.ui.AbstractProcessingFilter.doFi lter(AbstractProcessingFilter.java:22<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" /> org.acegisecurity.util.FilterToBeanProxy.doFilter( FilterToBeanProxy.java:120) org.acegisecurity.context.HttpSessionContextIntegr ationFilter.doFilter(HttpSessionContextIntegration Filter.java:220) org.acegisecurity.util.FilterToBeanProxy.doFilter( FilterToBeanProxy.java:120) com.sony.soe.platform.common.web.i18n.LocaleFilter .doFilter(LocaleFilter.java:231) com.sony.soe.platform.common.web.CacheFilter.doFil ter(CacheFilter.java:154) note The full stack trace of the root cause is available in the Apache Tomcat/5.5.9 logs.

[Visinrann]

It seems to work with firefox. Just downloaded it and it works. Thx