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View Full Version : Unable to communicate with secure.station.sony.com

Vonotar
05-01-2007, 09:36 PM
Hi there Whenever I try to login to eq2players / my account etc I get the following error: <span style="font-size: x-small"><b>The connection has timed out The server at secure.station.sony.com is taking too long to respond. </b></span> When I attempt to run a tracert to the server I get the following, as you can see the connection doesn't time out until it reaches SoE's own servers. I've spoken to my ISP but they firmly claim that there is no fault with their systems (and point to tracert as proof of that). Can you help? Tracert secure.station.sony.com Tracing route to secure.station.sony.com [64.37.156.36] over a maximum of 20 hops:   1    <1 ms    <1 ms    <1 ms  BelkinModem.marvicjas [192.168.2.1]   2    35 ms    36 ms    34 ms  lo0-plusnet.pte-ag1.plus.net [195.166.128.64]   3    44 ms    36 ms    34 ms  ge0-0-0-403.pte-gw2.plus.net [84.92.4.2]   4    44 ms    34 ms    36 ms  ge0-0-0-22.ptn-gw1.plus.net [212.159.4.1]   5    35 ms    34 ms    37 ms  ge-4-1.metro2-londencyh00.London1.Level3.net [212.113.11.41]   6    40 ms    36 ms    34 ms  so-1-2-0.gar2.London1.Level3.net [212.113.0.118]   7    40 ms    37 ms    36 ms  ae-0-52.bbr2.London1.Level3.net [4.68.116.34]   8   172 ms   181 ms   169 ms  as-2-0.mp1.SanDiego1.Level3.net [64.159.1.137]   9   170 ms   169 ms   173 ms  so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130]  10   179 ms   181 ms   182 ms  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]  11   189 ms   190 ms   189 ms  vl80.sdtermsw-1.sonyonline.net [64.37.144.153]  12   183 ms   181 ms   181 ms  vl180.sdt-slb1.sonyonline.net [64.37.144.18]  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.
TSR-GarethC
05-01-2007, 09:49 PM
That simply means you can't see past that point with ping, as the server has it blocked. It's more likely that something on your computer is preventing access to this page. What are you specifically trying to view, your character profile?
Vonotar
05-01-2007, 09:57 PM
I get the message if I attempt to login to any of the following: eq2players "Sign In" button: <a href="http://eq2players.station.sony.com/en/login.action?targetUrl=http://eq2players.station.sony.com/en/?" target="_blank" rel="nofollow">http://eq2players.station.sony.com/...n.sony.com/en/?</a> my account link: <a href="https://secure.station.sony.com/eq2/accounts/station/SubscriptionList.m" target="_blank" rel="nofollow">https://secure.station.sony.com/eq2...scriptionList.m</a> Only area I can log into is these forums (which appear to be separate from secure.station.sony.com)
TSR-GarethC
05-01-2007, 09:58 PM
What browser you are using, and do you have the security set fairly low?
Vonotar
05-01-2007, 10:02 PM
I get the same result with both IE (set to all default settings, cookies and temporary internet files cleared etc) and also Mozilla Firefox (again cache and cookies cleared on a regular basis, default security settings).
TSR-GarethC
05-01-2007, 10:16 PM
Could you post an msinfo32 then, after first trying to disable all antivirus software? For Windows XP: 1. Run msinfo32 from your Start menu (click Start, Run..., then type "msinfo32" and hit Enter) 2. Click on the "File" menu and choose "Export..." 3. Save the file as a Text Document and name it "MSinfo.txt" 4. Paste the information in that file here.
Vonotar
05-01-2007, 10:47 PM
Sure, however we have 4 computers here, all with the exact same issue (all going via the same router/internet connection) so I don't believe the issue is computer specific. System Information report written at: 05/02/07 02:41:48 <<snipped>>
Vonotar
05-01-2007, 10:48 PM
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Vonotar
05-01-2007, 10:48 PM
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Vonotar
05-01-2007, 10:50 PM
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Vonotar
05-01-2007, 10:50 PM
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Vonotar
05-01-2007, 10:51 PM
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Vonotar
05-01-2007, 10:53 PM
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Vonotar
05-01-2007, 10:54 PM
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Vonotar
05-01-2007, 10:54 PM
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Vonotar
05-01-2007, 10:54 PM
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Vonotar
05-01-2007, 10:55 PM
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Vonotar
05-01-2007, 10:55 PM
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Vonotar
05-01-2007, 10:56 PM
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Vonotar
05-01-2007, 10:56 PM
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Vonotar
05-01-2007, 10:56 PM
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Vonotar
05-01-2007, 10:57 PM
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TSR-GarethC
05-01-2007, 10:57 PM
Well with that bit of information about your router, you are either all running the same Antivirus program installed the same way, or you have an odd router. You mentioned travelling though, so now I am confused. Are you at home, and you cant communicate? Or is it just when you travel around that you can't, and you happen to bring all four computers? Is this a band motorcade?
Vonotar
05-01-2007, 10:57 PM
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Vonotar
05-01-2007, 10:58 PM
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Vonotar
05-01-2007, 10:58 PM
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Vonotar
05-01-2007, 10:59 PM
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Vonotar
05-01-2007, 10:59 PM
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Vonotar
05-01-2007, 11:00 PM
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Vonotar
05-01-2007, 11:00 PM
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Vonotar
05-01-2007, 11:00 PM
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Vonotar
05-01-2007, 11:01 PM
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Vonotar
05-01-2007, 11:02 PM
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Vonotar
05-01-2007, 11:02 PM
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Vonotar
05-01-2007, 11:03 PM
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Vonotar
05-01-2007, 11:03 PM
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Vonotar
05-01-2007, 11:04 PM
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Vonotar
05-01-2007, 11:04 PM
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Vonotar
05-01-2007, 11:04 PM
Fin!
Vonotar
05-01-2007, 11:10 PM
<cite>TSR-GarethC wrote:</cite><blockquote>Well with that bit of information about your router, you are either all running the same Antivirus program installed the same way, or you have an odd router. You mentioned travelling though, so now I am confused. Are you at home, and you cant communicate? Or is it just when you travel around that you can't, and you happen to bring all four computers? Is this a band motorcade? </blockquote>Pardon??? We have four PC's on a network, all connected via the same router and internet connection, we all experience the exact same issue with differing anti-virus software.  I also get the same issue with all anti-virus and firewall disabled. Can you quantify 'odd' as I can't find an odd on/off setting on my router.
Vonotar
05-01-2007, 11:28 PM
Doesn't matter, looks like you have fixed the broken server anyway....  guess it was the tracert in the first place: Tracing route to secure.station.sony.com [64.37.156.36] over a maximum of 30 hops:   1    <1 ms    <1 ms    <1 ms  BelkinModem.marvicjas [192.168.2.1]   2    40 ms    44 ms    35 ms  lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]   3    41 ms    35 ms    36 ms  ge0-0-0-103.ptn-gw1.plus.net [84.92.3.17]   4    39 ms    36 ms    36 ms  ge-4-1.metro2-londencyh00.London1.Level3.net [212.113.11.41]   5    37 ms    43 ms    37 ms  so-1-2-0.gar2.London1.Level3.net [212.113.0.118]   6    41 ms    36 ms    35 ms  ae-0-54.bbr2.London1.Level3.net [4.68.116.98]   7   169 ms   171 ms   171 ms  as-2-0.mp1.SanDiego1.Level3.net [64.159.1.137]   8   171 ms   174 ms   172 ms  so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130]   9   249 ms   221 ms   180 ms  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]  10   192 ms   190 ms   190 ms  vl80.sdtermsw-1.sonyonline.net [64.37.144.153]  11   182 ms   189 ms   182 ms  vl180.sdt-slb1.sonyonline.net [64.37.144.18] <b><span style="color: #cc0000"> 12   208 ms   210 ms   208 ms  secure.station.sony.com [64.37.156.36] Trace complete.</span></b>