Crash after launch sequence [Archive] - EQ2 Forum Archive @ EQ2Wire

Mattax

04-20-2007, 08:39 PM

After the initial launch files I get to downloading _uanchpad.exe and the game just quits to desktop.I've been playing on my old machine no probs.I tried pasting all the required files suggested but the post exceeded the max size.If any more info is needed please just ask. I feel like crying ...staring at a $3600 useless piece of plastic atm Thanks in anticiaption'------------------ System Information ------------------ Time of this report: 4/21/2007, 00:01:18 Machine name: MARK-PC Operating System: Windows VistaTM Home Premium (6.0, Build 6000) (6000.vista_rtm.061101-2205) Language: English (Regional Setting: English) System Manufacturer: alienware System Model: alienware BIOS: )Phoenix - Award WorkstationBIOS v6.00PG Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5600+ (2 CPUs), ~2.8GHz Memory: 2046MB RAM Page File: 1030MB used, 3283MB available Windows Dir: C:Windows DirectX Version: DirectX 10 DX Setup Parameters: Not found DxDiag Version: 6.00.6000.16386 32bit Unicode------------ DxDiag Notes ------------ Display Tab 1: The file nvd3dum.dll,nvwgf2um.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found.-------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail)--------------- Display Devices --------------- Card name: NVIDIA GeForce 8800 GTX Manufacturer: NVIDIA Chip type: GeForce 8800 GTX DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_0191&SUBSYS_C8313842&REV_A2 Display Memory: 1500 MB Dedicated Memory: 732 MB Shared Memory: 767 MB Current Mode: 1280 x 1024 (32 bit) (75Hz) Monitor: Generic PnP Monitor Driver Name: nvd3dum.dll,nvwgf2um.dll Driver Version: 7.15.0011.0059 (English) DDI Version: 9Ex Driver Attributes: Final Retail Driver Date/Size: 1/31/2007 04:49:00, 4640768 bytes WHQL Logo'd: No WHQL Date Stamp: None Device Identifier: {D7B71E3E-42D1-11CF-C95B-3AE802C2CA35} Vendor ID: 0x10DE Device ID: 0x0191 SubSys ID: 0xC8313842 Revision ID: 0x00A2 Revision ID: 0x00A2 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_B ModeWMV9_B ModeVC1_A ModeWMV9_A Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled------------- Sound Devices ------------- Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0882&SUBSYS_105BE601&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHDA.sys Driver Version: 6.00.0001.5350 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 1/2/2007 22:41:00, 1668456 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Description: Realtek Digital Output (Realtek High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0882&SUBSYS_105BE601&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHDA.sys Driver Version: 6.00.0001.5350 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 1/2/2007 22:41:00, 1668456 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No--------------------- Sound Capture Devices --------------------- Description: Microphone (Realtek High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: RTKVHDA.sys Driver Version: 6.00.0001.5350 (English) Driver Attributes: Final Retail Date and Size: 1/2/2007 22:41:00, 1668456 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/aPoll w/ Interrupt: No----------- USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x10DE, 0x036C | Matching Device ID: usbroot_hub | Service: usbhub | Driver: usbhub.sys, 4/17/2007 11:44:23, 191488 bytes | Driver: usbd.sys, 4/17/2007 11:44:23, 5888 bytes---------------- Gameport Devices ---------------------------- PS/2 Devices ------------ + Standard 101/102-Key or Microsoft Natural PS/2 Keyboard | Matching Device ID: *pnp0303 | Service: i8042prt | Driver: i8042prt.sys, 11/2/2006 09:51:13, 54784 bytes | Driver: kbdclass.sys, 11/2/2006 10:49:57, 32872 bytes | + Terminal Server Keyboard Driver | Matching Device ID: rootrdp_kbd | Upper Filters: kbdclass | Service: TermDD | Driver: i8042prt.sys, 11/2/2006 09:51:13, 54784 bytes | Driver: kbdclass.sys, 11/2/2006 10:49:57, 32872 bytes | + PS/2 Compatible Mouse | Matching Device ID: *pnp0f13 | Service: i8042prt | Driver: i8042prt.sys, 11/2/2006 09:51:13, 54784 bytes | Driver: mouclass.sys, 11/2/2006 10:49:54, 31848 bytes | + Terminal Server Mouse Driver | Matching Device ID: rootrdp_mou | Upper Filters: mouclass | Service: TermDD | Driver: termdd.sys, 11/2/2006 10:50:28, 50792 bytes | Driver: sermouse.sys, 11/2/2006 09:51:11, 19968 bytes | Driver: mouclass.sys, 11/2/2006 10:49:54, 31848 bytes------------------------

TSR-GarethC

04-20-2007, 08:47 PM

Do all of this before running the Launchpad and tell me if it helps. 1. Right click the game icon on your desktop and go to properties. 2. Click the Compatibility tab 3. Check "Run this program as administrator" and "Run this program in compatibility mode for" 4. Select Windows XP Service Pack 2 from the pulldown menu that becomes available. 5. Click OK Even if you have disabled your firewalls, Windows Vista comes built in with its own firewall you may want to configure or disable. For testing purposes only, try disabling it through services. 1. In Windows Vista, hold your "windows key" (Between Ctrl and Alt on your keyboard) and press R to bring up the Run box. 2. Type services.msc and press enter. 3. In the box that pops up, scroll to the bottom on the right side and locate Windows Firewall. Double click on it to bring up the Properties window. 4. Press the "Stop button" and change startup type to disabled. This will turn off your Windows Firewall and prevent it from starting when your computer stops up. To reenable it once testing is complete, go back to the Properties window and press the Start button, and change the startup type to Automatic. Remember that disabling your firewall opens you up to security hazards and that you are responsible for your own security. 1. In Windows Vista, hold your "windows key" (Between Ctrl and Alt on your keyboard) and press R to bring up the Run box. 2. Type msconfig and press enter. 3. In the box that pops up, click Tools. Now click Disable UAC, then click on Launch. A prompt should come up that said "The Operation was completed successfully." Close out of everything now.

Mattax

04-20-2007, 09:21 PM

I've tried all the above steps and there appears to be no difference .It fails at exactly the same point.Any more suggestions??? <img src="/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" alt="SMILEY" />

TSR-GarethC

04-20-2007, 09:30 PM

Did you restart your computer after disabling the UAC?

Mattax

04-20-2007, 09:33 PM

*smiles* No I hadn't but after doing so the patcher seems to be working.I seemed to boot with diagnostic type dialog box. Will this happen every time a boot up?But thanks ever so much for the quick help...you're a star

TSR-GarethC

04-20-2007, 09:54 PM

There's a checkbox on that box that basically means "go away".