6 and a half hours later and AB server is still down

[Moldylocks]

<p>Am I going to get a credit on my billing for today?  Because, after all, I did pay for today's service.</p><p>I don't see an official response on the server crash either.  </p>

[Gromdall]

<p>Don't be stupid!</p><p>A refund? You want the 12 and a half cents for 6 hours?  If that matter you might wanna concider spending it on food. </p>

[Moldylocks]

<p>Its not a point of 12c or $1 or whatever it breaks down to.</p><p>Its a point of principle.  I PAID for a service..service wasn't rendered.  Rather simple.</p>

[KBern]

<cite>Moldylocks wrote:</cite><blockquote><p>Its not a point of 12c or $1 or whatever it breaks down to.</p><p>Its a point of principle.  I PAID for a service..service wasn't rendered.  Rather simple.</p></blockquote>You paid for a game that is updated and needs to be patched.  They are working on an update.  Are you new to MMO's or the planet in general that you do not expect this, or just in a whiny mood today?

[Nuhus]

Servers up btw

[Galeden]

The only time there have ever been compensation for downtime was when it lasted over a day, and a lot of times its just double xp for a day.

[Logical_Knight]

<p>  I'm waiting for a BBB reference or a lawsuit threat.</p><p>   At that point, this thread will be official <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[McDohl]

Saurakk@Guk wrote: <blockquote><cite>Moldylocks wrote:</cite><blockquote><p>Its not a point of 12c or $1 or whatever it breaks down to.</p><p>Its a point of principle.  I PAID for a service..service wasn't rendered.  Rather simple.</p></blockquote>You paid for a game that is updated and needs to be patched.  They are working on an update.  Are you new to MMO's or the planet in general that you do not expect this, or just in a whiny mood today? </blockquote>AB should be up with the others in that case. Oops, oh look, no it isn't.

[Nuhus]

Liana@Antonia Bayle wrote: <blockquote>AB should be up with the others in that case. Oops, oh look, no it isn't. </blockquote>I zoned out of Bonemire and crashed it again. Sorry <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

[maras83]

>Sighs< AB is still down anybody knows whats going on with the server?, >

[Kaalenarc]

<p><span style="color: #ffff00">Your terms of service tells you that downtimes, scheduled and unscheduled are part of the process. You're paying to have access to the game during the month when your server is up. Period. If its down 1 hour a day or in the case of today, it being down all day, its just part of the deal. </span></p><p><span style="color: #ffff00"> Its frustrating, no doubt - I play on AB too. Grin and bear it cause there's nothing to do but wait.</span></p>

[drkthings]

I'm telling you this site is theraputic!!!! <a href="http://www.leekspin.com/" target="_blank" rel="nofollow">http://www.leekspin.com/</a> When you can login again lets all meet back here with our screenshots of the timer!!!!

[Elizabette]

For our Sony Devs.... A little well wishing for you guys! <a href="http://despair.com/wishes.html" target="_blank" rel="nofollow">http://despair.com/wishes.html</a>

[Zenith]

<p>AB is always first down and last up. I guess since it's an RP server it's lowest priority. Honestly it's one of the laggier ones too.</p><p>I have this image of the AB server in the corner, away from the secured others, being used to prop up the coffee maker and a tray of donuts. All the random crashes we get are when someone spilled coffee. >.></p>

[Ziviz]

<p>I can't stand leekspin... once I hear that song, it's stuck in my head all day... kinda like Mambo #5. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p><p>Here's a trippy time waster while you wait for the server to come up:</p><p>http://zoomquilt2.madmindworx.com/zoomquilt2.swf</p>

[drkthings]

This is a fun newgrounds game... <a href="http://www.newgrounds.com/portal/view/5278" target="_blank" rel="nofollow">http://www.newgrounds.com/portal/view/5278</a>

[gi]

I assume its back up and running by now. But anyone know if there was/is an official explanation as to what happened. I'm not calling for anything like compensation as that would be silly, but an explanation as to what went wrong would be good. A good standard customer service is all that is required for me. In my experience in the IT support industry people are fairly ok with system downtimes as long as they are not kept in the dark.

[Wingrider01]

<cite>Moldylocks wrote:</cite><blockquote><p>Its not a point of 12c or $1 or whatever it breaks down to.</p><p>Its a point of principle.  I PAID for a service..service wasn't rendered.  Rather simple.</p></blockquote> No you paid for access to a subscription that the Terms of Serivice you agreed to when you set up the account specificly states that the game will not be available 7x24x365

[Galithdor]

Heh that is why i enjoy having 4 SoE games...i can play one if the other is down <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

[KBern]

Liana@Antonia Bayle wrote: <blockquote>Saurakk@Guk wrote: <blockquote><cite>Moldylocks wrote:</cite><blockquote><p>Its not a point of 12c or $1 or whatever it breaks down to.</p><p>Its a point of principle.  I PAID for a service..service wasn't rendered.  Rather simple.</p></blockquote>You paid for a game that is updated and needs to be patched.  They are working on an update.  Are you new to MMO's or the planet in general that you do not expect this, or just in a whiny mood today? </blockquote>AB should be up with the others in that case. Oops, oh look, no it isn't. </blockquote><p>No it shouldn't.  Where is that logical connetion...oh yeah..Ooops, there is no logic there.</p><p>Your server was down for whatever reasons, I am sure it was brought up when those reasons were addressed. </p>

[DngrMou]

<cite>Moldylocks wrote:</cite><blockquote><p>Its not a point of 12c or $1 or whatever it breaks down to.</p><p>Its a point of principle.  I PAID for a service..service wasn't rendered.  Rather simple.</p></blockquote> Read the terms of service before coming up with statements like that, k?

[ChildofHate]

Alondnar@Antonia Bayle wrote: <blockquote><p>AB is always first down and last up. I guess since it's an RP server it's lowest priority.</p></blockquote><p>i guess L`DL > AB.  No problems there!</p><p>/neener </p>

[Moldylocks]

Kaalenarc@Antonia Bayle wrote: <blockquote><p><span style="color: #ffff00">Your terms of service tells you that downtimes, scheduled and unscheduled are part of the process. You're paying to have access to the game during the month when your server is up. Period. If its down 1 hour a day or in the case of today, it being down all day,<b><i> its just part of the deal</i></b>. </span></p><p><span style="color: #ffff00"> Its frustrating, no doubt - I play on AB too. Grin and bear it cause there's nothing to do but wait.</span></p><p>See, that's my point.</p><p>Let's say I'm moving or travelling and I need to rent a hotel room for a month.  Something happens with the plumbing and I don't get to access my room for half a day.  You don't think the hotel will do something to make sure I am satisfied with their service and compensate me somehow?  At the least they would give me an explanation and be civil about it.</p><p>But in the hotel example, when you go to the front desk to see what's happening management doesn't make an appearance and the people in the lobby who hear you start jeering and throwing rotten cabbage in your general direction.</p><p>I really am surprised at the vehemence of the responses so far, although some people seem to be rational.  I understand there is a TOS, so stop waving it around like some fevered fanatic.  Point made.  Fanbois and sheeple, your voices were heard.</p><p>So what makes the onlice service of a MMO different where it seems that simple business curtesy is ignored somehow?  Yes, yes..quote the TOS to me again.  </p><p>As in my above example of another business agreement I wonder if you would look through that hotel's fine print to justify their not giving you service satisfaction. Would you read it and think to yourself, "Wow, you know.. I really don't deserve a half day of compensation for this".  </p></blockquote>

[Galeden]

There are a few other things to consider. First this wasn't even a game wide problem, it is one server out of all of them, you still had access to them if you choose too, plus test too. So you were not without any service, you may have been without the one you wanted, but since others were available your payment is still for something, weither you choose to use it or not. And we are not talking days we are talking hours, and it was part of a planned upgrade, it just took longer, which means its something you agreed to accept when you signed up. Now if it was a downtime of a few days where servers crashed and took a long time to get back, then ya I would hope they would give something as a discount on the month's fee or something. It would for example be something like asking a partial refund for staying at a hotel because the workout room was closed for half a day.

[UlteriorModem]

Alondnar@Antonia Bayle wrote: <blockquote><p>AB is always first down and last up. I guess since it's an RP server it's lowest priority. Honestly it's one of the laggier ones too.</p><p>I have this image of the AB server in the corner, away from the secured others, being used to prop up the coffee maker and a tray of donuts. All the random crashes we get are when someone spilled coffee. >.></p></blockquote><p> Its also one of the highest populations is it not ?</p><p>Psssst; Its more than one machine <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p>

[liveja]

Moldylocks wrote: <blockquote><p>So what makes the onlice service of a MMO different where it seems that simple business curtesy is ignored somehow?  Yes, yes..quote the TOS to me again.</p></blockquote> & there's your answer. I'm terribly not sorry if it isn't suitable to you, but there's probably no way to make it suitable.

[Josgar]

>.> If I mailed 12 pennies to you, would you be happy? >.> For all you know, some hardware blew up, or something... Maybe it takes longer to patch AB Maybe AB is hated or maybe coffee was spilled on it, skalding the server hampster, causing a system failure. Things happen.