Talaen
10-20-2006, 07:05 AM
<DIV>Tonight we took a raid into Anvilpaw's Grotto because it's a fun and unique raid zone and some of our newer members could use the experience. However, we were unable to advance because the first puzzle along the lower path was broken.</DIV> <DIV> </DIV> <DIV>We submitted a petition using the new petition website and got a form letter response.....very helpful.</DIV> <DIV> </DIV> <DIV>Posting this here so that others can verify if it's happening to them and hopefully so that a dev can look into it and fix it.</DIV> <DIV> </DIV> <DIV>It wouldn't hurt for someone on the dev team to explain how this zone works to the GMs either (and other places where the zone itself has triggers, such as the Obelisk of Lost Souls). I'm not angry with the GM, as I am sure they just didn't have a clue what I was talking about, but in the real world I do technical support/customer service, and from experience I can say that form letter responses like this always lead to unhappy customers.</DIV> <DIV> </DIV> <DIV>Thanks, and hopefully this information helps someone find and fix the problem before it prevents more people from experiencing a fun and unique raid.</DIV> <DIV> </DIV> <DIV>Ticket transcript pasted below (please note it's in reverse order):</DIV> <DIV> </DIV> <DIV> <HR> </DIV> <DIV> </DIV> <DIV>Reference # 061019-001738</DIV> <DIV> </DIV> <DIV><U>Discussion Thread</U></DIV> <DIV> </DIV> <DIV><STRONG> Customer (Talaen) </STRONG>10/19/2006 07:51 PM </DIV> <DIV> </DIV> <DIV>Thanks for the response, however this is not a problem with the quest steps being done incorrectly. The puzzles consist of three objects which you have to place or use in the correct order. Two of the three objects are missing entirely and do not respawn when the puzzle is reset. This seems to be a problem with the zone and may need to be investigated as a bug.<BR><BR>Again, this is not a quest. It has no journal entry. It is part of the zone.<BR><BR>Our raid has disbanded as our players could no longer wait for in-game assistance on this issue due to the demands of real life. While several guides were online they are unable to help us and were unable to locate an in-game GM to help us. Please record this issue for followup with the development team so that it does not affect other players in the future. </DIV> <DIV> </DIV> <DIV> </DIV> <DIV><STRONG>Response (GM Priza) </STRONG>10/19/2006 07:46 PM </DIV> <DIV> </DIV> <DIV>Greetings Talaen!<BR><BR>Thank you for contacting Sony Online Entertainment In-Game Customer Service. This is GM Priza at your service. I understand that you are unable to solve all the puzzles in the Anvilpaw's Grotto instance of the Slplitpaw Saga.<BR><BR>I am sorry to hear that you are facing such an issue. Please make sure you proceed in the quest correctly as directed by your Quest Journal and do all the steps correctly. You may take fellow players assistance regarding this. You may also view our forums at <A href="http://eqiiforums.station.sony.com/" target=_blank>http://eqiiforums.station.sony.com</A>/<BR>which also has a useful search feature to use when looking for information.You can also post your question on the Forums. This will allow you to communicate the step you’re caught and possibly receive more information and/or feedback to help you through the quests in game.<BR><BR>If there is anything else we can do for you, please do not hesitate to contact us again. I hope you have a pleasant day and Good luck in your journeys across Ever Quest II.<BR><BR>Best wishes and adventure on.<BR><BR>Sincerely,<BR><BR>GM Priza<BR>EverQuest II<BR>Sony Online Entertainment </DIV> <DIV> </DIV> <DIV> </DIV> <DIV><STRONG>Customer (Talaen) </STRONG>10/19/2006 07:10 PM</DIV> <DIV> </DIV> <DIV> We are having a problem with the puzzles in the Anvilpaw's Grotto instance of the Splitpaw Saga. For the first puzzle on the lower path, only one of the three statues needed is present. We have tried resetting the puzzle several times but have been unable to get the others to appear.<BR><BR>For the second puzzle on the lower path, we can pick up the torches but are unable to light the fires.<BR><BR>Since there is a 12 hour lockout on the zone, any assistance in-game would be appreciated, as we can't exactly zone out and then come back to try and reset everything....</DIV>