Rybatr
06-10-2006, 05:58 AM
<DIV> <P><FONT face="Times New Roman" color=#ffffff size=3><STRONG>Hello everyone,</STRONG></FONT></P> <P><FONT face="Times New Roman" color=#ffffff size=3><STRONG>My name is GM Rybatrin and I will be doing some of the posting about customer service on this board. </STRONG></FONT></P> <P><FONT face="Times New Roman" color=#ffffff size=3><STRONG>Working as a Game Master for more than 3 years I have found that some issues arise in which a lot of players do not know how to report and commands in which a lot of players do not know how or when to use. </STRONG></FONT></P><FONT face="Times New Roman" color=#ffffff size=3><STRONG><SPAN><FONT color=#000000><FONT color=#ffffff> <P><FONT color=#ffffff>The most common command that is misused or underused is the /report command. The /report command records the last 100 lines in your chat window (including combat chat) for a GM to review. You can use this command to help us investigate anything from general harassment, to abuse, and trade fraud.</FONT></P></FONT></FONT></SPAN></STRONG></FONT> <P><FONT face="Times New Roman" color=#ffffff size=3><STRONG>Harassment-Harassment is defined as specifically targeting another player or group of players to harm or inconvenience them. As harassment can take many forms, from Hate Mongering to Sexual Harassment the EQII CSR involved will make a determination as to whether or not a "reasonable person" would feel harassed and act accordingly. </STRONG></FONT><FONT face="Times New Roman" color=#ffffff size=3><STRONG>For general harassment, a /report of the harassment gives us the evidence we need in order to take action. </STRONG></FONT></P> <P><FONT size=3><STRONG><FONT face="Times New Roman"><FONT color=#ffffff>Fraud-Fraud is defined as falsely representing one's intentions to make a gain at another's expense. Examples of this activity include, but are not limited to, using deception to deprive another player of items or coin (by trade scamming or any other method), slandering another player or impersonating them with the intention of causing harm to that player's reputation, or falsely representing one's identity in order to gain access to another player's account or account information.<SPAN> </SPAN>For trade fraud a /report of the original trade agreement with all parties agreeing will let us go back and look to see if there was any malfeasance involved.<SPAN> </SPAN></FONT></FONT></STRONG></FONT></P><I><FONT size=3><STRONG><FONT face="Times New Roman"><FONT color=#ffffff> <P><I><FONT color=#ffffff>It is important to note that while screen shots can be used for bug investigations, they can not be used in any investigation that may lead to account action being taken against another player.<SPAN> </SPAN>This is because screen shots are saved locally and therefore can be altered. </FONT></I></P></FONT></FONT></STRONG></FONT></I> <P><SPAN><STRONG><FONT face="Times New Roman"><FONT color=#ffffff>Please remember that you will also need to /petition in order to let the GM know about the situation and your /report.</FONT></FONT></STRONG></SPAN></P> <P><FONT face="Times New Roman" color=#000000 size=3><STRONG><FONT color=#ffffff>Remember EverQuest II is an active world and community. Please help us help you keep EverQuest II safe and fun.</FONT> </STRONG></FONT></P> <P><STRONG><FONT face="Times New Roman" color=#000000 size=3></FONT></STRONG> </P></DIV>