Fix the things that work and ignore the things that don't?

[ironman2000]

<div>Why is it that the things people agree on and seem to be working SoE seems to say, it wasn't working as it was intended, IE: the imbued rings or the bruiser outfit that everyone liked for the low levels.  But other issues that need attention they ignore like lag, zone crashes and the one they finally seem to have ironed out the Broker Issue (what ever it really was, no one has said what it was, so we still don't really know)? I'm just looking for some feedback from SoE on this?  I do /feedback and /bug all the time when there is an issue, so whats the deal SoE?</div>

[Nilgiris]

<div></div><div>Understanding your frustration, it's easy to say "well they're not working on this, but changing that". As stated before in Dev posts, SoE's programming, game design and coding team is huge, with each person (or group of people) assigned to a specific task, be it fixing a bug, looking into lag, maintaining the item database etc...</div><div> </div><div>Each project is it's own thing, some more in-depth and complicated than others. "Fix the Lag" or "fix it so the zones don't crash" is not a small order, and it takes time to really track down the root cause. Fixing the stats on an item is easy. Point being is that the whole dev team doesn't work on just one thing by "picking the easy ones" to do first. They'll release fixes once code is in place that is stable and really addresses the issues. Game-design modifications are a separate and so those are generally easier and quicker to address compared to the inner workings of the rendering, physics and internet-play engine.</div><div> </div><div>It's frustrating for me having to camp out and relog every few hours just to clear my zone cache so I can zone without having to make a drink in-between, but I faith that it's being worked.</div>

[Magu]

<div><span><blockquote><hr>ironman2000 wrote:<div>Why is it that the things people agree on and seem to be working SoE seems to say, it wasn't working as it was intended, IE: the imbued rings or the bruiser outfit that everyone liked for the low levels.  But other issues that need attention they ignore like lag, zone crashes and the one they finally seem to have ironed out the Broker Issue (what ever it really was, no one has said what it was, so we still don't really know)? I'm just looking for some feedback from SoE on this?  I do /feedback and /bug all the time when there is an issue, so whats the deal SoE?</div><hr></blockquote>Because they're not ignoring it, obviously.Think about it. Maybe, just maybe, it's not as easy to fix as you think it is. Since you have no knowledge of what the actual problem is, you can't possibly decide how simple it is.The feedback you would get is "we're working on it" and that's the truth. They don't ignore issues like that, some of them just take time to fix.</span></div>

[Sir Blig]

<div></div><p>Hmm so how long is acceptable?</p><p>It is easy to say some things are harder than others but some things have been broken for hmm since the beginning of the game, and when they turn 180 and say we made it wrong lets re-work, that way they can conveniently forget about a lot of old problems but hey not all old problems go away. And asking when something is going to be fixed is a valid question since paying for a service should allow for some accountability.</p>

[mysticalone]

<div></div>i figure if they took the time to break stuff to start with then they can darned well spend at least that much time if not more fixing what they done broke ...

[Dasein]

<div></div>Changing the stats or appearance of an item is trivial compared to fixing sometihng like server lag issues.

[Vicio]

To change the appearance of armor that most people liked because it was "trivial" for them to do so...I dunno, seems like a real waste of time that serves to only tick people off.<div></div>

[Magu]

<div><span><blockquote><hr>Vicious wrote:To change the appearance of armor that most people liked because it was "trivial" for them to do so...I dunno, seems like a real waste of time that serves to only tick people off.<div></div><hr></blockquote>The point is your "waste of time" is about 20 seconds it takes to change an entry in a database. There's no way that's going to make a difference in fixing another bug.</span></div>

[Greggthegrmreapr]

<div></div>you must have skipped over one of the posts completely.  They have different teams that work on different aspects of the game.  One team for armor, one team for balance issues, one team for server stability, and stuff like that.  Just because one team finishes a fix or change doesn't mean the other ones have to.  I think tweaking look of armor is a hell of a lot easier than finding out where the lag is coming from and fixing it.

[a6eaq]

<div></div><p>While i do agree with you Gregg, I also feel the OPs pain.  I mean come on, how hard are they really working on issues such as mob pathing which has been a problem since what.... oh yeah EQ1.</p><p>I know they have people working on various issues, but it is very annoying to have problems that have been around since launch not really get any better and stupid stuff that has no need to be addressed changed.</p><p>And yes, I do know that some things take longer than others to fix, I currently work in software developement so I know, but if a team is having problems tracking down a problem and another team needs to change something that is working just fine to justify its existance (and jobs), then OMG shift people around to the harder problems to help those teams out.  Sometimes a fresh face sees things that those that have worked the issue for a while are just overlooking.</p><p> </p>

[Magu]

<div><span><blockquote><hr>a6eaq wrote:<div></div><p>While i do agree with you Gregg, I also feel the OPs pain.  I mean come on, how hard are they really working on issues such as mob pathing which has been a problem since what.... oh yeah EQ1.</p><p>-snip-</p><p>And yes, I do know that some things take longer than others to fix, I currently work in software developement so I know, but if a team is having problems tracking down a problem and another team needs to change something that is working just fine to justify its existance (and jobs), then OMG shift people around to the harder problems to help those teams out.  Sometimes a fresh face sees things that those that have worked the issue for a while are just overlooking.</p><hr></blockquote>Ok then, if it's so easy, lets see you design a world like eq2 with NPCs that never, ever path through a wall.Come on now, I'm sure they'd love to get the fix from you, since you know so much about it.</span></div>

[a6eaq]

<div></div><p>Magus' wrote</p><p>Ok then, if it's so easy, lets see you design a world like eq2 with NPCs that never, ever path through a wall.Come on now, I'm sure they'd love to get the fix from you, since you know so much about it.</p><hr><p>Oh that is so intelligent and just  so mature of you.  We all feel graced by your presence here in this game and on these forums.  What we do without you?  Where would the game be without this type of outstanding reply? </p><p>I guess you feel that with 7 thousand posts you are some sort of expert or maybe it makes up for some other deep seaded inadequacy you are trying to compensate for. </p><p>My post was a very simple concept that has proven itself to work in many different fields.  If you are unable to grasp the concept then don't comment on something that you are obviously too mentaly inept to thoroughly understand. </p><p>I am not an employee of SOE so I am sorry that I cannot view the code and maybe bring a new set of eyes to the problem.  Do I think I have the answer to this and many of the problems that have been brought to the attention of SOE employees through the many different ways in we have to inform them of ingame problems?  Nope!  I have seen, however, more times than I can count, when a person joins a team and brings a "new perspective" to the problem and low and behold, the issue is resolved in no time at all.</p><p>Besides Magus, That was only 1 example of a problem that has been around for a long time and has of yet to be fixed.  Way to focus a single tree and miss the forest.  Keep up the good work and keep that post count growing, maybe they will name something after you.</p>

[Nilgiris]

<div></div><p>I don't work for SOE either, but I'm sure they are aware of every bug, glitch or issue, whether or not they choose to acknowledge them. If thats the case then internally there is probably a scoring system in place to assign to each issue (i.e. a scale of 1 to 10), which determines what kind of priority is given to looking into something.</p><p>I'm sure all of us would have a different interpretation of how much priority is given to a specific problem, but the long-term issues have probably been assigned a fairly low score (i.e. we'll get to it when the more important stuff is done -- which takes a long time to get to as by fixing one thing, more issues pop up) ), or the fix would potentially need a major re-write somewhere (which would cause more issues to flare up), that I'm sure some issues are in the "we'll only attempt to fix this if we absolutely need to" category.</p><p>It sucks, but that's probably the way it is.</p>

[Novari]

<div></div><div></div><p>well, i must say i think the first post is hard on the point. the devs are ignoring many things it looks like. best and actual example is the bards AA line. in the koS Beta many bardes sayed them the AA lines are not bard like and they be ignored. now this crap is life and the feedbacks and discussions in the forums are ignored too (or to say it more directly, i havent seen any dev response in any forum that speaks about this matter). so it has strongly the look and feeling like: hey as long they pay and we dont loose to much ppl that are frustrated about our ignore of problems we hold this line.</p><p>another good example is the german translation (yep im one of this german players). this translation is a desaster from the point EQ2 gone life. but instead of doing something (and be it only to reset the whole text files to complete english so the ppl can see the sense in some texts that is in the translation not seeable) they let this gramma apocalypse as it is, half english, half bad and wrong translatet german.</p><p>Message Edited by Novarius on <span class="date_text">03-01-2006</span><span class="time_text">06:59 PM</span></p>

[Magu]

<div><span><blockquote>My post was a very simple concept that has proven itself to work in many different fields.<p>I am not an employee of SOE so I am sorry that I cannot view the code and maybe bring a new set of eyes to the problem.  Do I think I have the answer to this and many of the problems that have been brought to the attention of SOE employees through the many different ways in we have to inform them of ingame problems?  Nope!  I have seen, however, more times than I can count, when a person joins a team and brings a "new perspective" to the problem and low and behold, the issue is resolved in no time at all.</p></blockquote><i><font size="2">-trolling removed-</font></i>Your post was more along the lines of "hey, I work in software dev so I know the answer" - while yes, you suggested an obvious thing to do in software dev, how do you know they haven't already had several different sets of coders looking at the issue? I doubt they'd just pass it off to a few people and then ignore it.The simple fact is you don't know a thing about their methods, as you stated yourself you don't work there. People just need to realize that some things take more time then others to fix.</span></div>

[missionarymarr]

<div></div><blockquote><hr>Magus` wrote:<div><span><blockquote>My post was a very simple concept that has proven itself to work in many different fields.<p>I am not an employee of SOE so I am sorry that I cannot view the code and maybe bring a new set of eyes to the problem.  Do I think I have the answer to this and many of the problems that have been brought to the attention of SOE employees through the many different ways in we have to inform them of ingame problems?  Nope!  I have seen, however, more times than I can count, when a person joins a team and brings a "new perspective" to the problem and low and behold, the issue is resolved in no time at all.</p></blockquote><i><font size="2">-trolling removed-</font></i>Your post was more along the lines of "hey, I work in software dev so I know the answer" - while yes, you suggested an obvious thing to do in software dev, how do you know they haven't already had several different sets of coders looking at the issue? I doubt they'd just pass it off to a few people and then ignore it.The simple fact is you don't know a thing about their methods, as you stated yourself you don't work there. People just need to realize that some things take more time then others to fix.</span></div><hr></blockquote><p>Actually is point was quite simple if the only reason you are changing something is to justify your job even if it something that isn't needed and players are going to complain about it being changed. Then maybe you need to readjust your priorities. Basically the point the OP is making which a lot of you have missed is not that they are changing some things quicker then others. It is that in his opinion at least they are changing things players like and don't see a need to change yet a lot of things that have been complained about it still aren't fixed.</p><p>In the end this is all based on your opinion on whether a change was needed or wanted at all.</p>