Major Bug Encountered.

[SavinDwa]

<DIV>I have no idea where to post this, and I refuse to use the in game bug or petition system based on the dumb feedback I have had so far.</DIV> <DIV> </DIV> <DIV>This is what happened:</DIV> <DIV> </DIV> <DIV>1) I was with a group of 6 players in TS on the Mistmoore server.</DIV> <DIV>2) We were playing quite happily without problem</DIV> <DIV>3) We zoned into the Pirates zone without problem</DIV> <DIV>4) We eventually left the zone without issue</DIV> <DIV>5) We decided to run over to the Gnoll camp near Tower 2.  I now noticed a bit if lag after zoning back to TS [we were in TS main]</DIV> <DIV>6) We started to run and about half way there one of us picked up a collection of skels [no problem] we stopped to deal with them</DIV> <DIV>7) We were all quite high up on the zone wall not far from where you turn up towards the TS zone entrance to Antonica.</DIV> <DIV><img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" /> A chest dropped.  I went to disarm it [Ranger]</DIV> <DIV>9) The chest didn't show me the disarm option [we a re a disciplined group -- no one else would have opened it].  It just game me the option to open it.  I tried to open it and it told me I was not close enough -- but I was standing on it.  I tried moving all around and nothing happened.</DIV> <DIV>10) I think at some point during 9 I was actually link dead -- but not sure since I was trying to get the chest open.  But I think people were still moving ?? so that would mean I was not yet linkdead??</DIV> <DIV>11) My screen went black and I found myself back at the character select screen</DIV> <DIV>12) I tried to log back in and every time I saw the connecting to zone server screen hang there for about 30 seconds and then I went back to the character select screen.  So I could not log this character back on.</DIV> <DIV>13) I logged on with another character and spoke to the group.  They were all fine and still in TS Main.</DIV> <DIV>14) I tried logging to the desktop and restarting.  Still couldn't get my ranger back on.</DIV> <DIV>15) Petitioned [why?? it never helps... I'm still waiting for a answer and I know it will silly <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />]</DIV> <DIV>16) Ran to TS zone with another character and tried to enter TS Main -- same problem.  Ended up back on the character select Screen.  The only difference is this character was still showing as being in Antonica and could therefore log in.</DIV> <DIV>17) Tried to zone to TS2.  No problem</DIV> <DIV>1<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" /> Logged out and used a different computer.  Same exact issue.  So problem was not client side</DIV> <DIV>19) Problem also appears to be account related not character related.</DIV> <DIV>20) problem had gone away by 6:00am EST this morning. -- i.e. before the reset.</DIV> <DIV> </DIV> <DIV>OK .. what hapened.....  the situation stayed there for 2 hours last night but had fixed itsef by this morning?</DIV> <DIV> </DIV> <DIV>21) When I logged in this morning with my ranger she had full health.  30 Seconds later she took a 75% hit from a trap -- lat night's chest??  And one of those 10 minute trap debuffs.  There was no chest in site so I assume this was from last night.</DIV> <DIV> </DIV> <DIV>Anyone one else seen this?</DIV> <DIV> </DIV> <DIV>Hopefully this is enough for a developer to at least think about what might have happened.</DIV>

[Darok]

<DIV>Yar, I had this happen on live servers to me but with a Mob, instead of a chest. </DIV> <DIV>Nothing I could do just like you Screen went black and I was stuck at character select.. I was able to log on other characters but not my main....</DIV> <DIV>Heres the bad part. </DIV> <DIV>I Called Customer service and I asked them to get me a GM, One replyed this time within a few minutes after waiting since a Thursday to a Monday... I asked them to back up my logs and transactions so I would not loose my 60% xp at level 48, and 1.2 plat.. They turned around and Rerolled me back to the Monday before the Thursday so I lost one full week of XP and game play with my main characters lost High end ladder position and other things... </DIV> <DIV>Then the GM tells me we can only give you what we can verify... I told them that SOE Customer service on the phone promised they would write this down in the Reroll nots for the GM's, So in the end after Much much debate and understanding without getting hostile... The GM gave me 30% xp back and 60 gold a comprimise of half of what I totaly had...</DIV> <DIV>Atleast I was able to get something out of the deal....</DIV> <DIV>I wish ya luck </DIV>

[yes4]

<P>Do you play a summoner?</P> <P>It happens to me a lot and I mentioned in this forum. The answer I got was "this is not important" and "don't post in the wrong forum". The way you can always duplicate this is by sending your pet to attack any monster and as soon as you can, harvest just once. By the time you are done harvesting no matter how close you are to the monster, the game will consider you are too far from the target. The same applies to the loot. Anyhow... Sony doesn't care. Move on or roll a new character with less issues.</P><p>Message Edited by yes4me on <span class=date_text>03-31-2005</span> <span class=time_text>04:06 AM</span>

[aeio]

<span><blockquote><hr>yes4me wrote:<div></div> <div></div> <div></div> <div></div> <p>Do you play a summoner?</p> <p>It happens to me a lot and I mentioned in this forum. The answer I got was "this is not important" and "don't post in the wrong forum". The way you can always duplicate this is by sending your pet to attack any monster and as soon as you can, harvest just once. By the time you are done harvesting no matter how close you are to the monster, the game will consider you are too far from the target. The same applies to the loot. Anyhow... Sony doesn't care. Move on or roll a new character with less issues.</p><p>Message Edited by yes4me on <span class="date_text">03-31-2005</span> <span class="time_text">04:06 AM</span></p><hr></blockquote>In the meantime you can avoid harvesting while in the middle of combat.. and not worry about it? I understand this is a bug, but it seems to me most people could refrain from harvesting while engaged with a mob. </span><div></div>

[SavinDwa]

<P>The problem had nothing to do with harvesting.  At the speed we pull If any member of the group runs off and starts harvesting I think we would just boot them LOL.</P> <P>I have no intention of trying to recreate this problem.</P> <P>It was clearly a server side issue at my account level.</P> <P>Any bug that results in a character being unplayable for 24 hours is serious.</P> <P>Since I have no idea what cuased and was doing nothing different than normal I have no idea how to avoid repeating the problem.  </P> <P>I have a sneaky feeling it had something to do with the pirates because I started taking lag when we cam back to TS -- but that may be unrelated.</P> <P> </P> <P>If I were a developed and new this section of code I would think I could narrow down what are the possible conditions that might make it impossible for any character on an account to load into a particular instance of a zone on a server.  I suspect that when it went to add me to the zone table as being in that instance [zone server] it couldn't create a record because their was already a record for a character on this account in that zone instance.  [guessing here].  That would suggest that even if they can't work out what caused the problem they could put some code in that:</P> <P>1) checks to see if there is a record for the account in a zone instance before trying to create it.  If there is then check the session id of the new request and the session id attached to the record already there -- if it appears to be a linkdead situation then delete the record that is already there.</P> <P>DONE!!  not a fix, but it avoids any issues that might cause the problem....</P> <P>But i bet the info in the bug report and petition won't even get to a developer.... *sigh* ....I hope I'm wrong.  At least this time my standard reply was 'sorry about the problem, glad it fixed itself".  which is better than "game working as designed we are not allowed to help you in these cases"</P> <P> </P>