SavinDwa
03-19-2005, 08:31 PM
<DIV>*sigh*</DIV> <DIV> </DIV> <DIV>Let me start of by posting a bug I ran into. [then I will rant about the quality of in game support]</DIV> <DIV> </DIV> <DIV>With my level 19 predator I completed the ranger sub class quest. I spoke with Arrell Silvertongue. I did part 1 and snuck into BB and walked through the brewery. I ran back and spoke with Arrell again. I ran off the South Qeynos, snuck down stares, snuck passed the gnolls. Took out both the negotiators and then snuck back out [actuially last bit was more of a run like hell LOL. I forgot the message I got when I killed the second negotiator but it looked like the normal you get when you complete one of these sub class quests. The quest was gone from my book. So all I needed to do was level to 20. I camped to another character [its an alt that I only play with friends about twice a week]. I log on to get ready to join up with my friends and to my surprise the quest showing in the top right hand box is the one to call to Arrell again. When I look at it its right back to the beginning again. As if I've never spoken with him. hmm ... I decide to go and speak with him again, but as expected he now refuses to talk to me .. since I've done the quest already. I report the problem on a ticket since I'm worried I may have a stuck/damaged quest, but also explain I'm leveling to 20 that night and suspect the problem will go away. That night I level to 20 and become a ranger anyway and the quest disappears.</DIV> <DIV> </DIV> <DIV>Clearly the quest should not have been telling me to go talk to Arrell since we had nothing more to discuss LOL. Or if it was correct then Arrell should hjave spoken to me, if only to say something.</DIV> <DIV> </DIV> <DIV>OK, no biggy. Hopefully its a repeatable problem and can be easily fixed.</DIV> <DIV> </DIV> <DIV>Guess what reply I got from the nice num-nut that took the ticket?</DIV> <DIV> </DIV> <DIV>I'm paraphrasing, since it looked like a lot of standard text and was a lot longer than my parapharsed version</DIV> <DIV> </DIV> <DIV>"The quest is working as designed. I'm sorry we are not allowed to help players solve quests, we are only allowed to work with players to fix problems. I suggest that you go to the forums and ask from help from other players who might be willing to help you through the quest."</DIV> <DIV> </DIV> <DIV>hmmmm.....</DIV> <DIV> </DIV> <DIV>This leads me to conclude that the person either A) can't read, B) has no idea how to play the game, or C) is a complete num-nutt who should not be a GM in the first place, or D) has been instructed to not read the messages and just guess which piece of standard text might sound good when posted into the reply space.</DIV> <DIV> </DIV> <DIV>This is not the first time this has happened to me. It has happened every time I have posted something as a ticket with two exceptions, but both were in the beta.</DIV> <DIV> </DIV> <DIV>I'm beginning to think that one of the largest issues is we have a communications problem. We have smart developers, we have some smart players ... and in the middle we have some num-nut GMs who are ensuring that information does not feed back to the devs.</DIV> <DIV> </DIV> <DIV>Here is my suggestion ... it used in every customer professional service function in the world. Its called feedback. On every ticket the player should be able to answer a quick survery about their experience with the person that answered the ticket.</DIV> <DIV> </DIV> <DIV>1) Do you think the GM understood your problem?</DIV> <DIV>2) Rate the quality of the GM reply on a scale of 1 to 5 [1 bad 5 exceptional, 3 average]</DIV> <DIV>3) Did the answer address your problem.</DIV> <DIV>4) Were you told that the game is working as designed</DIV> <DIV>5) Do you still think you have encountered a bug</DIV> <DIV> </DIV> <DIV>Now .. with this info you can look at the results by GM. Statistically all GMs shoudl get the same spread. But they won't because some are better than others. In the words of the British game show --- "You are the Weakest Link .. Goodbye" LOL</DIV>